638 Community Services jobs in the United Kingdom

Are you an experienced care worker looking for the next step in your career? This is an exciting opportunity to join our intermediate and reablement services as a Community Services Coordinator.

This role differs from a traditional Care Coordinator position you'll be supporting not only our own services, but also other healthcare organisations, including the local hospital. The focus is on helping individuals return home safely and confidently, with the right support in place from community therapy, nursing, housing, frailty, and social care services.

Location: Swindon

Salary: 26,000 per year, plus additional earning for shared on-call duties

Hours: 40 hours per week + shared on-call rota

You'll play a vital role in promoting independence, planning seamless discharges, and supporting people as they transition back into the community when hospital care is no longer required.

What you'll be doing:

• Working closely with your multidisciplinary team to review and adapt care in collaboration with healthcare professionals.
• Supporting customers to achieve their personal goals and outcomes with a holistic, person-centred approach.
• Assisting your lead with rostering and allocation of care workers, ensuring continuity of care, location efficiency, and skill matching.
• Communicating effectively with staff, providing guidance, resolving queries, and maintaining accurate records on relevant systems.
• Handling confidential information with integrity and treating every client with empathy and respect.

What we're looking for:

Essential:

• At least 1 year of experience in health and social care (community-based experience preferred).
• Health and Social Care qualifications (NVQ Level 2 or above).
• Strong organisational skills and ability to stay calm under pressure.
• Confidence in liaising with healthcare professionals, including advising on equipment and medication needs.

Desirable:

• Full UK driving licence and access to a vehicle.
• Experience working across a range of healthcare settings.

What we offer in return:

We provide excellent training and ongoing support, with opportunities for career progression and additional industry-recognised qualifications. You'll receive 28 days of annual leave inclusive of public holidays and a workplace pension with Nest. Staff also benefit from access to the Blue Light Card discount scheme, our Employee Assistance Programme (Health Assured), and a local motor maintenance discount. We also run a refer-a-friend scheme to reward you for introducing new team members.

Please note : All positions with First City Nursing and Care are subject to satisfactory references, an enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position isn't the right fit, we may suggest other suitable opportunities within our organisation.

Head of Community Services

Location: Oldham (hybrid)

Salary: £69,495

Job Type: Permanent

Full, clean driving licence and access to own vehicle desirable

Purpose of the post

Responsible for leading, managing and developing the Community Services team to ensure an outcome based approach is taken to service delivery. Providing the relevant support to the Operations Director Customer First to support the development and delivery of the strategic delivery plan.

Responsible for the interpretation and implementation of the strategic delivery plan to support the vision of the development of thriving communities by designing community based interventions in conjunction with a range of internal functions and external partners to ensure positive outcomes for customers and the communities we operate in.

Responsible for increasing customer satisfaction through the delivery of innovative and efficient customer services through the Community Services Team within a strong performance framework that seeks continuous improvement.

Responsible for the strategic delivery and performance reporting of FCHO’s social value agenda, ensuring measurable, high-impact outcomes across our communities. This includes developing and implementing frameworks that align with corporate priorities, driving innovation in community investment, and embedding social value across the organisation. Accountable for evidencing impact, influencing policy, and fostering partnerships that amplify our contribution to local wellbeing and prosperity.

Role Responsibilities

• To encourage and adopt a flexible approach to service delivery across the Community Service Team. Ensuring that team members are responsive to the needs of the customer and are utilising all available data and customer feedback to generate innovative solutions to service issues and routine delivery.
• To lead on the design, development and implementation of our Thriving Communities offer. Co-ordinating internal and external partners to develop the offer and to ensure that relevant data is utilised to inform the delivery of interventions to improve customer’s lives.
• To proactively manage the monitoring and reporting of performance through the analysis of all available business intelligence, developing strategies for addressing areas of underperformance, benchmarking and driving best practice across the Community Service Team.
• To influence, design and develop innovative solutions to improve the delivery of customer centric services including the best use of the available digital technologies to promote a mobile working approach and improve customer choice for service access.
• Responsible for forecasting and managing expenditure with Finance Business Partners to ensure overall budgets are not exceeded. To ensure value for money and continual improvement year on year whilst ensuring that processes are in place allowing contracts to be monitored effectively and robustly.
• To nurture an environment that supports the leadership, motivation and development of the team through training, coaching and performance management to ensure that the team achieves or exceeds the levels set by agreed KPIs delivering assurance to Executive Team and Board.
• Accountable for ensuring and delivering effective scrutiny of FCHO services and reviewing compliance against the RoSH Consumer Standards, making appropriate changes and recommendations to the Executive Team improve FCHO services
• To manage and be accountable for the provision of volunteering and placement opportunities within FCHO and to increase and develop colleague volunteering within the wider community.

Education & qualifications

• Level 5 Housing-related qualification or willingness to work towards
• Relevant academic, vocational qualification, professional membership (or eligibility for such) or experience
• Evidence of continuous professional development in leadership, social value and customer service

Experience

• Experience of leading a multi-disciplinary work area; either one function with range of different professionals or more than one discrete function.
• Experience of working in support and customer services role in a Housing Association or an ALMO.
• Experience of managing people, including carrying out disciplinary/capability/grievance processes.
• Experience of managing budgets effectively.
• Experience of developing and setting KPI’s, analysing performance data, including monitoring and reporting on performance.
• Experience of managing and promoting continuous improvement.
• Experience of leading the design, development and successful delivery of projects.
• Experience of developing and implementing strategy, policy and procedures which are EIA compliant.
• Experience of collaborative team and partnership working across a multi-disciplinary teams/partners including health, education, customer engagement, support and enforcement

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

• A 37-hour working week with hybrid working options
• Holiday entitlement is 30 days plus one shut down day and eight

• Provide clinical leadership and direction to a team of care professionals.
• Ensure the delivery of safe, effective, and high-quality care services.
• Develop and implement care plans tailored to individual client needs.
• Conduct regular clinical supervisions and performance reviews.
• Maintain and improve clinical governance and quality assurance processes.
• Ensure compliance with all relevant legislation, CQC standards, and company policies.
• Manage and monitor service budgets and resource allocation.
• Liaise with external agencies, including the NHS and local authorities.
• Contribute to the ongoing development and strategic planning of services.

• Registered Nurse (RGN/RMN) or Allied Health Professional with current NMC/HPC registration.
• Significant post-qualification experience in community care or a related health and social care setting.
• Previous experience in a supervisory or leadership role.
• Demonstrated knowledge of clinical governance and quality improvement methodologies.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work autonomously and manage a remote team effectively.
• Relevant professional development or management qualifications are desirable.

• Conduct comprehensive nursing assessments of patients in the community.
• Develop and implement individualized patient care plans.
• Administer medications and treatments as prescribed.
• Provide wound care and dressing changes.
• Manage chronic disease conditions and monitor patient progress.
• Educate patients and families on health management and disease prevention.
• Liaise with GPs, hospitals, and other healthcare professionals.
• Maintain accurate and up-to-date patient records.
• Respond to emergencies and provide immediate care.
• Ensure adherence to NMC standards and professional code of conduct.

• Registered Nurse (RN) with current NMC registration.
• Experience in community nursing or a related field.
• Excellent clinical assessment and care planning skills.
• Strong knowledge of disease management and patient education.
• Proficiency in wound care and medication administration.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage a caseload.
• Valid driving license and access to a car.
• Commitment to providing high-quality patient care.

• Develop and implement strategic plans for community service delivery.
• Oversee the management and operational effectiveness of all community service programs.
• Manage departmental budgets, ensuring financial accountability and efficiency.
• Lead, mentor, and develop a team of service managers and staff in a remote setting.
• Build and maintain strong collaborative partnerships with external agencies, funders, and stakeholders.
• Ensure all services meet high standards of quality, compliance, and user satisfaction.
• Identify and respond to emerging community needs and trends.
• Drive innovation in service delivery models and approaches.
• Develop and manage key performance indicators (KPIs) for all services.
• Represent the organization at relevant forums and contribute to policy development.

• A Master's degree or equivalent in Social Work, Public Health, Community Development, or a related field.
• A minimum of 8 years of progressive leadership experience in the social care, community services, or not-for-profit sector.
• Proven track record in strategic planning, budget management, and program development.
• Extensive experience in managing teams and fostering a positive, performance-driven culture.
• Strong understanding of social care legislation, policies, and best practices.
• Exceptional communication, negotiation, and stakeholder management skills.
• Demonstrated ability to work effectively in a remote leadership capacity.
• Experience in fundraising and securing grants is advantageous.
• Commitment to principles of social justice and community empowerment.

• Provide direct care and support to service users based on person-centred care plans.
• Lead and supervise a team of support workers.
• Conduct assessments of service user needs and contribute to care plan development.
• Administer medication safely and accurately as prescribed.
• Assist service users with personal care, domestic tasks, and community engagement.
• Promote independence, dignity, and choice for all service users.
• Maintain accurate and up-to-date records of care provided.
• Liaise effectively with families, external agencies, and healthcare professionals.
• Respond to emergencies and manage challenging behaviours appropriately.
• Ensure a safe and supportive living environment for service users.
• Support the training and development of junior care staff.

• NVQ/QCF Level 3 or 4 in Health and Social Care, or equivalent.
• Minimum of 3 years of experience in a care or support role, with at least 1 year in a senior or supervisory capacity.
• Thorough understanding of safeguarding principles and procedures.
• Knowledge of relevant legislation and standards in health and social care.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work effectively within a team and manage staff.
• Strong organizational and time-management abilities.
• Empathy, patience, and a compassionate approach to care.
• Willingness to undertake further training and development.
• First Aid certification is desirable.

• Coordinate and manage comprehensive care plans for clients, ensuring they are tailored to individual needs.
• Supervise and support a team of care assistants and support workers, including scheduling and performance monitoring.
• Conduct client assessments and regular reviews to evaluate care effectiveness.
• Liaise with healthcare professionals, social workers, and families to ensure integrated care delivery.
• Maintain accurate and up-to-date client records and documentation.
• Ensure compliance with all relevant legislation, policies, and procedures in the social care sector.
• Respond to emergencies and manage challenging situations with professionalism and efficiency.
• Develop and implement strategies to improve service quality and client satisfaction.
• Provide training and ongoing professional development for care staff.
• Manage a caseload of clients and actively participate in team meetings.

• NVQ Level 4 or 5 in Health and Social Care or equivalent.
• Minimum of 5 years of experience in a social care or community support setting, with at least 2 years in a supervisory or coordination role.
• Thorough understanding of safeguarding principles and regulations in social care.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite and care management software.
• A valid driving license and access to a vehicle are required for client visits.
• Empathy, resilience, and a commitment to promoting dignity and independence for all clients.