262 Compliance Standards jobs in the United Kingdom

Job Title: Regulatory Compliance Officer
Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day)
Contract Length: 6 months initially (potential for extension)
Rate: 25.50 per hour PAYE

About the Role

A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies.

The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability.

Key Responsibilities

• Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure.
• Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events.
• Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate.
• Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock".
• Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position.
• Maintain accurate records of escalated complaints, including outcomes and regulatory findings.
• Support the wider Regulatory Compliance Team with related duties as required.

Skills & Experience

• Strong written communication skills, with the ability to produce clear, concise, and professional correspondence.
• Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions.
• Experience in complaint handling, regulatory compliance, or customer resolution roles.
• Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously.
• Comfortable working independently and taking ownership of outcomes.
• Background in a regulated industry (e.g., utilities, telecoms, financial services).
• Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A prestigious international Bank is seeking a dynamic individual to join its Compliance area. Your role will involve supporting the Head of Compliance to ensure full adherence to UK regulations and the expectations of local regulators.

Responsibilities will include:

• Providing guidance and training to staff regarding compliance and UK Data Protection Regulations, PRA/FCA Outsourcing, third-party risk management and Senior Managers & Certification Regime
li>Conducting compliance monitoring programmes and reporting findings
• Reviewing/maintaining the London office policy & procedure and framework on compliance with UK GDPR/data protection
• Reviewing the London office framework on compliance with PRA/FCA and Senior Managers & Certification Regime
• Assisting business areas with implementation plans for any policy/procedural changes   
< i>Assisting with monitoring activities regarding Conduct Risk, Operational Resilience etc
• Preparing various compliance reports

Your experience must include:  

li>Strong proven experience in regulatory compliance gained within banking – including compliance regarding Data Protection, PRA/FCA Outsourcing and third-party risk management < i>Excellent presentation skills – both oral and written < i>Good understanding of PRA/FCA,  Senior Managers & Certification Regime, regulatory reporting and risk management framework    Strong IT skills   li>A proactive “hands-on” approach, showing initiative to assist with projects

Please note this role will be working 5 days a week in the office for the first month, transitioning to hybrid thereafter (3 days in the office and 2 days remote).

Job Title: Regulatory Compliance Officer
Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day)
Contract Length: 6 months initially (potential for extension)
Rate: 25.50 per hour PAYE

About the Role

A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies.

The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability.

Key Responsibilities

• Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure.
• Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events.
• Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate.
• Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock".
• Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position.
• Maintain accurate records of escalated complaints, including outcomes and regulatory findings.
• Support the wider Regulatory Compliance Team with related duties as required.

Skills & Experience

• Strong written communication skills, with the ability to produce clear, concise, and professional correspondence.
• Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions.
• Experience in complaint handling, regulatory compliance, or customer resolution roles.
• Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously.
• Comfortable working independently and taking ownership of outcomes.
• Background in a regulated industry (e.g., utilities, telecoms, financial services).
• Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Regulatory Compliance Officer
Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day)
Contract Length: 6 months initially (potential for extension)
Rate: 25.50 per hour PAYE

About the Role

A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies.

The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability.

Key Responsibilities

• Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure.
• Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events.
• Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate.
• Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock".
• Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position.
• Maintain accurate records of escalated complaints, including outcomes and regulatory findings.
• Support the wider Regulatory Compliance Team with related duties as required.

Skills & Experience

• Strong written communication skills, with the ability to produce clear, concise, and professional correspondence.
• Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions.
• Experience in complaint handling, regulatory compliance, or customer resolution roles.
• Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously.
• Comfortable working independently and taking ownership of outcomes.
• Background in a regulated industry (e.g., utilities, telecoms, financial services).
• Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A prestigious international Bank is seeking a dynamic individual to join its Compliance area. Your role will involve supporting the Head of Compliance to ensure full adherence to UK regulations and the expectations of local regulators.

Responsibilities will include:

• Providing guidance and training to staff regarding compliance and UK Data Protection Regulations, PRA/FCA Outsourcing, third-party risk management and Senior Managers & Certification Regime
li>Conducting compliance monitoring programmes and reporting findings
• Reviewing/maintaining the London office policy & procedure and framework on compliance with UK GDPR/data protection
• Reviewing the London office framework on compliance with PRA/FCA and Senior Managers & Certification Regime
• Assisting business areas with implementation plans for any policy/procedural changes   
< i>Assisting with monitoring activities regarding Conduct Risk, Operational Resilience etc
• Preparing various compliance reports

Your experience must include:  

li>Strong proven experience in regulatory compliance gained within banking – including compliance regarding Data Protection, PRA/FCA Outsourcing and third-party risk management < i>Excellent presentation skills – both oral and written < i>Good understanding of PRA/FCA,  Senior Managers & Certification Regime, regulatory reporting and risk management framework    Strong IT skills   li>A proactive “hands-on” approach, showing initiative to assist with projects

Please note this role will be working 5 days a week in the office for the first month, transitioning to hybrid thereafter (3 days in the office and 2 days remote).

• Horizon-scanning to detect and track emerging regulatory requirements.
• Interpreting emerging regulatory requirements and advising stakeholders on their potential impact and associated control requirements.
• Developing and maintaining relationships with stakeholders across TP ICAP, including the EMEA COO, the EMEA Head of Venues and Market Infrastructure, and Legal.
• Interacting with trade associations, exchanges and regulators as required, including representing TP ICAP at industry or regulatory meetings.
• Representing EMEA Compliance in internal governance meetings, such as the Regulatory Change Oversight Meeting, and in subsequent regulatory implementation projects.
• Creating and delivering training materials on regulatory requirements.
• Reviewing and drafting policies and procedures to comply with relevant regulatory requirements.
• Performing ad-hoc reviews and investigations in to TP ICAP’s adherence to its regulatory requirements.
• Supporting applications for new/amended regulatory permissions as required.
• Review output from the Compliance Monitoring Programme and implement remedial actions.
• Project work as required from time to time.
• Fulfil additional / ad hoc duties as required to meet the needs of the business and the EMEA Compliance function.
  
  

• Good working knowledge of the applicable requirements of the UK and EU financial services regime, including the FCA Handbook and key regulations e.g. MiFID II and SMCR etc.
• Previous experience analysing wholesale market regulations and assessing their impact.
• Excellent communication skills, both verbal and written.
• Able to build relationships and communicate effectively and efficiently to internal and external stakeholders.
• Able to work well with diverse groups and personalities.
• A bachelor’s degree or a period of work experience demonstrating equivalent ability.
  
  

• Prior experience at a regulator or government agency in drafting or reviewing financial services policy.
• Prior experience in a compliance role at another Financial Services firm.
• Knowledge of specific execution methodologies e.g. Name Give Up, Matched Principal, Exchange Give Up.
  
  

Deputy Risk and Regulatory Compliance Officer / Manager (Digital payments - merchant acquiring)

Office based role, located either at or London or Milton Keynes offices.

As a seasoned Senior Regulatory Compliance Officer with extensive experience in merchant acquiring payments, you have successfully achieved your objectives and are now ready for your next challenge. Join a rapidly evolving AI-first Electronic Money Institution (EMI) and step into a Deputy role where you can leverage your expertise to drive innovation and compliance excellence.

Why Viva.com

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go.

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance.

With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.

Learn more at viva.com

About the role: 

We are currently seeking an experienced, skilled, and detail-orientated Deputy Risk and Regulatory Compliance Officer to join our Risk and Compliance Team. In this role, you will be instrumental in developing, maintaining, and continuously enhancing our compliance and risk management framework. You will be expected to foster a strong risk culture throughout the organization by promoting awareness, knowledge, and training in collaboration with the Chief Risk Officer and Head of Regulatory Compliance.   

As a Deputy Risk and Regulatory Compliance Officer, you will  

• Work closely with the Chief Risk Officer and Head of Regulatory Compliance and deputize when required.  

• Lead the development and execution of a comprehensive compliance monitoring plan.   

• Support the monitoring of business activities for compliance with internal policies and external regulations.  

• Manage direct reports, providing mentorship and coaching to foster their professional growth and enhance their skills. Cultivate a supportive environment that encourages knowledge sharing and continuous improvement among team members.   

• Proactively consider changes to laws and regulatory requirements and ensure that the organization is informed, and also to lead on the implementation of any required business changes.   

• Facilitate training sessions for employees on compliance policies and risk management practices.  

• Work closely with various departments to advise on risk and compliance matters, ensuring that business strategies align with regulatory and ethical standards. This includes managing senior stakeholders within the business to influence any desired changes.   

• Lead on scoping and execution of internal and external audits related to risk and compliance. Implement corrective actions and enhancements based on audit findings.  

• Participate in the investigation of compliance issues and risk incidents. Prepare reports and documentation for internal and external stakeholders, including regulatory bodies.  

• Take an active role in the development and coaching of team members. Foster a culture of continuous improvement and learning by identifying training needs, providing constructive feedback, and supporting career growth opportunities for team members in the risk and compliance function.   

• Execute and embed a comprehensive risk management strategy aligned with the company's objectives, regulatory requirements, and industry best practices. This will include ownership of the Enterprise-Wide Risk Management Framework, the risk appetite, and risk thresholds. 

• Ensure that the UK business tracks all of its Key Risk Indicators (KRI's) on a regular basis, and monitor on and report breaches to the ERC 

• Chair (when necessary) and ensure ownership of the ERC Committee to provide the SLT with a mechanism to oversee all key risks to the UK business 

• Report all material risks to the Board of Directors, and ensure that all key risks are adequately monitored. 

• Lead the development and enhancement of compliance and risk management information (M.I.) and use this information to develop business-wide compliance and risk strategies. 

• Project manage regulatory change initiatives and ensure good governance and delivery of key projects (e.g. APP scams) 

• Help to deal with ad hoc inquiries either from the business and/or the Group 

• Help to deal with and manage the flow of information requests and the overall relationship with our key  regulator (FCA). 

• Manage and support the ongoing implementation of Consumer Duty work across the organization, ensuring it is continually aligned with the expectations set out by the FCA 

Requirements

Essentials: 

• Bachelor’s degree in Law, Finance/Economics, Business Administration, or related field from a top institution. 

• Minimum of 10 years of experience in: 

• Risk management, 

• Regulatory Compliance, 

• Regulatory or related field, 

• Excellent understanding of payment industry standards and regulatory requirements (PSD2, E-money regulations, Consumer Duty, Operational resilience etc) 

• Excellent understanding of risk assessment methodologies, risk appetite, enterprise wide risk frameworks and compliance frameworks. 

• Excellent analytical, organizational, and decision-making skills. Proficient in Microsoft Office Suite, with a strong emphasis on Excel and PowerPoint. 

• Ability to communicate effectively across all levels of the organization and with external stakeholders.  

• Strong ethical judgment and the ability to handle confidential information with discretion. 

• A proactive, detail-oriented individual who can work independently and as part of a team. 

• Fluent English language skills, both written and verbal. 

Advantage:  

• A master’s degree or professional certifications (e.g., CRCM, CRISC).  

• Experience of working with Payments, Finance, and/or E-Money Institutions.  

Personal Profile:   

• Demonstrates superior written and verbal communication skills coupled with sharp commercial acumen.  

• Possesses outstanding interpersonal abilities, crucial for building strong, enduring relationships.  

• Confident and professional in interactions with individuals at all levels, showcasing the ability to engage a diverse range of stakeholders.  

• Capable of working independently, utilizing initiative to navigate and resolve complex issues.  

• Comfortable making independent, judgment-based decisions with significant potential impacts on viva.com and its customers.  

• Exhibits exceptional organizational capabilities and an unparalleled attention to detail.  

• Approaches work with a passionate, tenacious attitude, and a solution-oriented "can do" mindset.  

• A true team player, deeply committed to contributing to the success and future growth of viva.com, taking pride in personal and collective achievements.  

Benefits

• Highly competitive annual base salary;
• Bonus scheme based on targets’ achievement;
• Private medical health scheme;
• Free fruit bowl;
• Office based gym (Milton Keynes Office only);
• We work in an open, transparent working environment that actively promotes ingenuity and team work;
• You will be fully trained and continuously supported;
• Working in an international Fintech company with a large cultural diversity;
• A fast paced and collaborative working environment;
• Motivated and dynamic colleagues;
• Work with the latest in payments acquiring technology;
• Opportunity to grow progressively in your domain;

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager – Regulatory Compliance to join their team on a permanent basis.

This position forms an integral part of 2nd Line of Defence and the successful candidate will also be performing regular and comprehensive compliance risk assessments according to the approved compliance plan, report on a regular basis on compliance identified breaches and corrective actions taken, as applicable.

Under direction, draft the Scope of Regulatory Compliance oversight as part of the annual plan and adhere to the plan by performing reviews and following up on outstanding actions.

Responsibilities (but not limited to):
•    Determine the processes and sub-processes, including input, processing and output.
•    Perform an end-to-end review of each process and determine relevant risks and controls.
•    Undertake root-cause analysis to address and mitigate the identified risks and recommend adequate remedial action.
•    Facilitate controls gap analysis, remediation planning and testing for all business units.
•    Ensure that the controls are efficient and effective, thus maintaining risks at an acceptable level.
•    Ensure that the processes are in compliance with regulatory requirements and best practices, at governance, oversight and operational levels.
•    Provide counsel and advice to the various functions in view of enhancing the control structure.
•    Review the branch’s policies, procedures and systems, before implementation, in order to assess the inherent risks, determine sufficiency of controls, and convey approval.
•    Undertake a continuous Control Self-Assessment exercise.
•    Maintain an updated Compliance Risk Register detailing the determined Compliance risks.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Excellent oral and written communication skills (including report writing) in English.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV quoting ref 16905SS.

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager – Regulatory Compliance to join their team on a permanent basis.

This position forms an integral part of 2nd Line of Defence and the successful candidate will also be performing regular and comprehensive compliance risk assessments according to the approved compliance plan, report on a regular basis on compliance identified breaches and corrective actions taken, as applicable.

Under direction, draft the Scope of Regulatory Compliance oversight as part of the annual plan and adhere to the plan by performing reviews and following up on outstanding actions.

Responsibilities (but not limited to):
•    Determine the processes and sub-processes, including input, processing and output.
•    Perform an end-to-end review of each process and determine relevant risks and controls.
•    Undertake root-cause analysis to address and mitigate the identified risks and recommend adequate remedial action.
•    Facilitate controls gap analysis, remediation planning and testing for all business units.
•    Ensure that the controls are efficient and effective, thus maintaining risks at an acceptable level.
•    Ensure that the processes are in compliance with regulatory requirements and best practices, at governance, oversight and operational levels.
•    Provide counsel and advice to the various functions in view of enhancing the control structure.
•    Review the branch’s policies, procedures and systems, before implementation, in order to assess the inherent risks, determine sufficiency of controls, and convey approval.
•    Undertake a continuous Control Self-Assessment exercise.
•    Maintain an updated Compliance Risk Register detailing the determined Compliance risks.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Excellent oral and written communication skills (including report writing) in English.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV quoting ref 16905SS.