391 Computer Applications jobs in the United Kingdom

Application Support Analyst

50,000 + on-call

Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team in which you can grow and develop.

The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. In this role you will also be part of an emergency support on call rota.

Required Skills:

• Understanding of ERP Systems - Oracle EBS preferred
• Understanding of SAP Concur - ideally with a focus on invoices and expenses
• Oracle SQL - PL/SQL understanding is also beneficial
• Ability to understand and investigate data flows between systems - ETL processes

Nice to have skills:

• Knowledge of Power Apps and Power BI
• ITIL

This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more.

Application Support Specialist

Elland

Up to 46,000

Your new role

As an Application Specialist, you will be part of the Information Technology and Business Systems team, providing support for applications and business software. You will collaborate closely with project managers, IT teams, business systems teams, and digital teams, as well as departmental heads, to understand their needs and requirements. You will ensure the smooth delivery and operation of business systems and applications, offering technical support, troubleshooting, and training to end-users and internal staff.

Responsibilities

Participate in the full software development lifecycle, from analysis and design to testing and deployment.

Configure, install, and maintain software applications on various platforms and devices alongside product owners.

Monitor and optimise the performance across systems, availability, and security of the applications in line with our adjacent infrastructure team.

Provide technical assistance and troubleshooting for application-related issues, serving as the primary point of contact for users.

Document and update the application specifications, manuals, SOP's, and procedures.

Research and evaluate new technologies and tools to improve the application development and delivery process.

Monitor and suggest software security protocols to protect sensitive business information.

Analyse user needs and provide recommendations for new/improvements to enhance business processes.

Work closely with the software development teams to design, test, and deploy new applications and enhancements.

Conduct training sessions and create user guides to help colleagues effectively use new or updated applications

Liaise with software vendors to manage contracts, updates, patches, and support agreements

Experience needed

Strong problem-solving skills to diagnose and resolve application issues

Ability to manage application-related projects, including planning, execution, and monitoring

Experience in creating and maintaining detailed documentation for applications

Experience in providing technical support and training to end-users

Proven ability to work effectively with cross-functional teams, including IT, business systems, and digital teams

Desirable

Proficient in SQL and experienced in managing databases.

Skilled in programming languages such as C#, Java, Python, or PHP.

Familiar with web development frameworks and technologies such as HTML, CSS, JavaScript, and .NET.

Knowledgeable in Microsoft Power Automate.

Microsoft Graph API:** Understanding of Microsoft Graph API.

Experienced in Robotic Process Automation (RPA).

Knowledgeable in HR systems.

Familiar with Microsoft Entra.

Understanding of AWS.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.

In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities.    

Key responsibilities:

• Take incoming support calls from customers and provide assistance as required.
li>Monitor incoming support tickets and ensure response within the agreed SLAs.
• Analyse customer issues, diagnose and resolve where possible.
• Escalate the issue for assistance from the development team if required.
• Maintain and track and close support issues on Jira.
• Install and customise applications for new customers.
• Run training sessions for new users.
• Test bug fixes released by the development team before delivery to the customer.

The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills.

Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.

This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.

Application Support Specialist
6 Month Fixed Term Contract | 40,000 - 45,000 per annum | Remote Based

We're seeking an Application Support Specialist to provide technical expertise and support across our application environment.

Key Responsibilities

• Application support and troubleshooting
• Develop and maintain automation scripts
• Document processes and technical solutions
• System performance monitoring and improvements

Essential Skills & Experience

• Proven coding/scripting skills: JavaScript, PowerShell, VBA, SQL
• MS Windows Server experience
• Some experience withworkflow automation tools
• Strong documentation skills
• Willingness to learn and develop technical skills

Highly Desirable

• PlanetPress experience - significant advantage

What We Offer

• Competitive salary: 40,000 - 45,000 per annum
• Remote Based working
• Opportunity to develop technical skills
• Collaborative work environment

Contract Duration: 6 months fixed term (Potential to convert to permanent)

Application Support Analyst

50,000 + on-call

Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team in which you can grow and develop.

The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. In this role you will also be part of an emergency support on call rota.

Required Skills:

• Understanding of ERP Systems - Oracle EBS preferred
• Understanding of SAP Concur - ideally with a focus on invoices and expenses
• Oracle SQL - PL/SQL understanding is also beneficial
• Ability to understand and investigate data flows between systems - ETL processes

Nice to have skills:

• Knowledge of Power Apps and Power BI
• ITIL

This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more.

Application Support Specialist

Elland

Up to 46,000

Your new role

As an Application Specialist, you will be part of the Information Technology and Business Systems team, providing support for applications and business software. You will collaborate closely with project managers, IT teams, business systems teams, and digital teams, as well as departmental heads, to understand their needs and requirements. You will ensure the smooth delivery and operation of business systems and applications, offering technical support, troubleshooting, and training to end-users and internal staff.

Responsibilities

Participate in the full software development lifecycle, from analysis and design to testing and deployment.

Configure, install, and maintain software applications on various platforms and devices alongside product owners.

Monitor and optimise the performance across systems, availability, and security of the applications in line with our adjacent infrastructure team.

Provide technical assistance and troubleshooting for application-related issues, serving as the primary point of contact for users.

Document and update the application specifications, manuals, SOP's, and procedures.

Research and evaluate new technologies and tools to improve the application development and delivery process.

Monitor and suggest software security protocols to protect sensitive business information.

Analyse user needs and provide recommendations for new/improvements to enhance business processes.

Work closely with the software development teams to design, test, and deploy new applications and enhancements.

Conduct training sessions and create user guides to help colleagues effectively use new or updated applications

Liaise with software vendors to manage contracts, updates, patches, and support agreements

Experience needed

Strong problem-solving skills to diagnose and resolve application issues

Ability to manage application-related projects, including planning, execution, and monitoring

Experience in creating and maintaining detailed documentation for applications

Experience in providing technical support and training to end-users

Proven ability to work effectively with cross-functional teams, including IT, business systems, and digital teams

Desirable

Proficient in SQL and experienced in managing databases.

Skilled in programming languages such as C#, Java, Python, or PHP.

Familiar with web development frameworks and technologies such as HTML, CSS, JavaScript, and .NET.

Knowledgeable in Microsoft Power Automate.

Microsoft Graph API:** Understanding of Microsoft Graph API.

Experienced in Robotic Process Automation (RPA).

Knowledgeable in HR systems.

Familiar with Microsoft Entra.

Understanding of AWS.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.

In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities.    

Key responsibilities:

• Take incoming support calls from customers and provide assistance as required.
li>Monitor incoming support tickets and ensure response within the agreed SLAs.
• Analyse customer issues, diagnose and resolve where possible.
• Escalate the issue for assistance from the development team if required.
• Maintain and track and close support issues on Jira.
• Install and customise applications for new customers.
• Run training sessions for new users.
• Test bug fixes released by the development team before delivery to the customer.

The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills.

Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.

This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.

Are you passionate about technology and love helping businesses succeed? Do you enjoy problem-solving and working with innovative software? If so, we want you on our team!

As an Application Support Consultant, you'll be the go-to expert for customers, helping them navigate technical challenges. Your role will include:

Who We Are

We are remote first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.

With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitise workflows.

To understand more about us, please visit

The Role

Reporting to the Support Global Team Lead we are looking for a full-time Customer Support Analyst to join our London office to deliver a high-quality user support service for clients using our Sea platform applications and our Intelligent Contract Platform (ICP) for commodity clients.

As this is an extremely customer/user-focused role, you are responsible for supporting our global users spanning a range of shipping markets, ensuring issues are dealt with promptly, escalation processes are followed, and training requirements are met.

You will work with our commercial, customer success, product and engineering teams and have plenty of exposure to numerous technologies and applications, the scope of which is continually increasing as we evolve. Whilst this is not a technical role, you will build up knowledge of our applications and their components.

Requirements and qualifications

• BSc Degree in Finance, IT, Maritime, Business or Engineering related subject
• Fluent English is required. Fluency in other languages is a bonus.
• Relevant working experience is an advantage
• Strong and proactive communicator (both written and verbal)
• Strong MS Office skills (particularly in excel and word)
• Problem solver, able to exercise initiative and can adapt to meet deadlines
• Committed and strives for excellence
• Analytical thinking, quality conscious and results driven attitude
• Ability to work effectively within a team and independently
• Professional with a strong work ethic
• Willing and able to learn new technologies quickly
• Strong organisational skills and able to prioritise
• Flexible, can-do approach

Skills and experience

One of the following criteria should also ideally apply to you:

• Prior experience in application support or helpdesk roles
• Knowledge of or prior experience in shipping and/or commodity trading is preferable but not mandatory (e.g. Maritime Studies background, work experience in shipping/commodity ops)
• Prior experience with using helpdesk/ticketing systems e.g. Zendesk, Jira.