1,072 Concierge Staff jobs in the United Kingdom
Concierge and Guest Services Associate
Posted 6 days ago
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Job Description
- Provide a warm and professional welcome to all guests upon arrival and throughout their stay.
- Respond to guest inquiries regarding local attractions, dining reservations, transportation, and other services.
- Arrange and book services for guests, such as restaurant reservations, tours, and event tickets.
- Handle guest requests promptly and efficiently, ensuring satisfaction.
- Manage guest complaints and concerns with empathy and professionalism, seeking effective resolutions.
- Maintain knowledge of hotel services, amenities, and local points of interest.
- Assist with check-in and check-out processes as needed, ensuring accuracy and efficiency.
- Coordinate with other hotel departments to fulfill guest requests and resolve issues.
- Uphold the highest standards of guest service and hospitality.
- Maintain the cleanliness and organization of the concierge desk and lobby area.
- Proactively anticipate guest needs and offer personalized recommendations.
- Assist with administrative tasks related to guest services as required.
- Previous experience in a customer service, hospitality, or concierge role is highly desirable.
- Exceptional interpersonal and communication skills, with a friendly and engaging personality.
- Strong knowledge of the local area, including attractions, restaurants, and transport links.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Excellent problem-solving skills and a proactive approach to guest service.
- Professional appearance and demeanor.
- Proficiency in using reservation systems and basic computer applications.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
- A genuine passion for providing outstanding guest experiences.
- Ability to remain calm and composed under pressure.
- Fluency in additional languages is a plus.
Head Concierge & Guest Services Manager
Posted 16 days ago
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Job Description
Key Responsibilities:
- Lead and manage the concierge team, providing guidance and training.
- Oversee all guest requests and ensure timely and efficient resolution.
- Develop and maintain relationships with local vendors and service providers.
- Implement and uphold exceptional service standards.
- Anticipate guest needs and proactively offer solutions.
- Manage concierge budget and resources effectively.
- Liaise with other hotel departments to ensure seamless operations.
- Handle guest complaints and resolve issues with professionalism and tact.
- Maintain up-to-date knowledge of local attractions, events, and transportation.
- Proven experience in a senior concierge or guest services management role.
- Exceptional interpersonal and communication skills.
- Strong leadership and team management abilities.
- Extensive knowledge of the local area.
- Proficiency in hospitality management software.
- Ability to remain calm and efficient under pressure.
- A passion for delivering outstanding guest service.
- Fluency in English; additional languages are a plus.
Head Concierge
Posted today
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Head Concierge
Posted today
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Head Concierge
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Workplace Concierge
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Concierge / Driver
Posted 8 days ago
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Job Description
**A WORLD OF REWARDS**
**A manual driving licence is essential for this position. For insurance purposes you must have 2 years of driving experience and be over 25 years of age. You do not need to have your own car.**
· **Hourly Rate** of £12.27
· **Free and healthy** **meals** when on duty
· **Grow your Career** !
· **Personal Development** programmes designed to support you at every step of your career
· **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
· **Team Member Referral Program**
· **High street discounts:** with Perks at Work
· **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
· **Discounted dental and health cover**
·· **Subsidised Taxi** Scheme
· **Guest Experience Day** after successfully passing probation
· **Modern and inclusive** Team Member's areas
**You will join** **the Concierge team, working directly in the hotel lobby.**
**You enjoy** **having and showcasing a perfect knowledge of the local area. You will give the warmest welcome to our guests and will help them with recommendations, directions and reservations on transport, attractions and restaurants.**
**Are you** **a friendly and passionate hotelier, with a knack for making instant connections, recommendations and building lasting relationships? Then this is the job for you!**
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge / Driver_
**Location:** _null_
**Requisition ID:** _HOT0BYT4_
**EOE/AA/Disabled/Veterans**
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Concierge/Driver
Posted 8 days ago
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Job Description
**A WORLD OF REWARDS**
+ **Hourly Rate** **of £12.27**
+ **Smart uniform provided**
+ **Free** **and healthy** **meals** when on duty
+ **Grow your Career!**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( )
+ **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Modern and inclusive** **Team Member's areas**
**Please note that c** **andidates must be over 25 years of age and hold a valid driving licence for at least 3 years.**
**What will I be doing?**
You will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included.
+ Welcome Guests on arrival and assist with their luggage
+ Maintain frequent contact with regular Guests and visitors
+ Park Guests' cars on the hotel premises overseeing valet operations
+ Provide a driving service to Guests, as required
+ Maintain clean and safety hotel vehicles
+ Stay current on all hotel services as well as VIP requirements and special events
+ Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
+ Project a professional manner with an emphasis on hospitality and guest service
+ Ensure all parking transactions are accurate, banks are balanced, deposits are correct and secured and discrepancies reported.
+ Monitor and maintain all parking equipment and report needed repairs.
+ Perform Valet Parking Attendant duties, as needed **.**
**What are we looking for?**
+ Previous experience working as a driver/Valet, preferably in the hotel, leisure or retail sector
+ Impeccable personal presentation with good communication skills
+ Calm, courteous and discreet
+ Possession of a clean driving license/record
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Transportation_
**Title:** _Concierge/Driver_
**Location:** _null_
**Requisition ID:** _HOT0BZL2_
**EOE/AA/Disabled/Veterans**
Reservations Concierge
Posted 9 days ago
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Job Description
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that's a responsibility we take seriously.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Reservations Concierge within our Contact Centre.
**Key Responsibilities Include:**
+ Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery
+ Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
+ Aim to provide a first call resolution to deliver the desired outcome.
+ Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
+ Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
+ Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
+ Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
+ Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ Professionalism - be ready for work, courteous to colleagues and protect customer information
+ Team Collaboration
+ Adaptability
+ Clear and concise communication, both written & verbal
+ Planning skills to organise and prioritise work
+ PC Literate
**Reservation Concierge: What you need to know**
Interview Process: You will be asked to complete an online assessments and then attend an online interview
Start date: To be confirmed, we may also talent pool for future start dates
Training: first 3 weeks will be with our training team; Monday to Friday 09:00 to 17:30, with week 1 Monday to Thursday on site, the remainder of training will be delivered in both in person and online.
Average working hours are 37.5 per week.
You will be required to 5 days work within the opening hours of the Contact Centre: Monday to Friday 09:00 to 17:30 and Saturday 08:00 to 16:00. You will be required to work in the office on Wednesday and Thursday each week.
You will be required to work 1 Saturdays in 4 and will then receive a day off in the week when you work on a Saturday. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangement.
**Why Join Us?**
Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
+ Employee Discounted Cruising plus Friends and Family offers
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Company paid Health Cash Plan and health assessment
+ Discounted retail and leisure via discounts portal
+ Minimum 25 days leave, bank holiday allowance and holiday trading scheme
**Take the Next Step**
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Other;
#LI-JG1
**About Us**
Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
Head Concierge
Posted 10 days ago
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Job Description
**Welcome to InterContinental London Park Lane**
Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
As Head Concierge, you will lead a team whose purpose is to deliver a seamless, personalised, and memorable guest experience from arrival to departure. A true ambassador of the hotel, local area, and the brand, you'll ensure that every guest receives a genuine welcome and the highest level of service throughout their stay. Through strong internal and external communication, attention to detail, and anticipatory service, you'll consistently exceed expectations and elevate the guest journey. This role is ideal for someone who lives and breathes hospitality, thrives in guest interaction, and brings not only operational excellence but a true passion for delivering world-class service.
**What You'll Do:**
+ Lead and inspire a world-class Concierge team with heart, humour, and precision.
+ Deliver seamless, anticipatory service - from welcoming guests to arranging extraordinary experiences.
+ Be a true ambassador of the hotel and local area, sharing insider knowledge and creating personalised itineraries.
+ Recognise and reward our loyal IHG One Rewards and InterContinental Ambassador members.
+ Collaborate with Front Office, Housekeeping, and F&B to elevate the entire guest journey.
+ Bring fresh ideas to the table and stay ahead of luxury hotel and travel trends.
**What You Bring:**
+ 2+ years of experience as Head Concierge or similar in a 5-star luxury environment.
+ Member of Les Clefs d'Or.
+ Passion for service, storytelling, and exceeding expectations.
+ Knowledge of Opera, ALICE, HotSOS, and a sharp eye for detail.
+ Calm, confident leadership and a drive to develop and inspire your team.
+ Possess a full UK driving license.
**Why Join Us?**
+ Be part of a hotel that blends heritage with contemporary luxury.
+ Work with a team that values creativity, curiosity, and genuine hospitality.
+ Excellent benefits, training opportunities, and recognition programmes.
+ The chance to shape the guest experience - and your career - in a truly special setting.
**We are committed to offer and provide our Head Concierge** **with a competitive salary and a large range of benefits:**
+ 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
+ Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ Free meals on Duty
+ We provide every employee company sick pay and life insurance.
+ Amazing discounts for our hotels and restaurants around the world
+ Discounts from over 15,000 stores - all the way from retail to cinema
+ Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!
+ **Most importantly, we'll help you grow and develop you as an individual and inspire incredible.**
**At InterContinental London Park Lane, our ambition is to define our unique culture.**
+ The kind of culture that inspires you to be all you can be.
+ An invitation to tap into your unique personality to deliver and achieve incredible things.
+ An expectation to play your part in empowering and inspiring others.
+ An opportunity to learn, grow and push what's possible.
+ The promise of a personal and professional journey
+ **A place where everyone can belong and feel part of something bigger.**
We are open 7 days a week 365 days a year and need people to work a range of shifts and days.
Please click 'apply' now!
You must meet the legal requirements to work in the UK.
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.