45,338 Concierge Staff jobs in the United Kingdom

Description

Our Prestige Residential Property Management clients are seeking a Concierge for residential apartments in London, E14. We are looking for a self-motivated and personable individual who believes in delivering first-class customer service in all situations. The Concierge is a solution-based, positive, proactive and forward-thinking individual with excellent interpersonal skills and a professional approach to all aspects of our business.

Your Key Responsibilities will include:

By overseeing security, key & parcel management, health and safety, general maintenance, and addressing day-to-day issues, you play a crucial role in maintaining a safe and secure environment. Your regular and effective communication with colleagues and the block manager ensures that residents always receive optimum levels of customer service and security, giving them the reassurance and confidence they need. The 12-hour shifts are from 8 am to 8 pm, with a one-hour break, and follow a four-on, four-off shift pattern.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
li>NVQ level qualification or relevant experience
• SIA Badge and previous experience essential
• Health & Safety awareness is essential
• Intermediate user –Microsoft Office, Word, Excel, Outlook, Social Media:

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

< i>Proven ability to meet & greet residents and visitors, ensuring the highest level of customer care.
• Able to ensure that all residents are adequately greeted and that any message, mail, correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
• Experience in providing utmost discretion and diplomacy when dealing with residents, visitors and all management matters.
• Proven experience in working closely with management and subordinates, ensuring correct reporting of any security or health & safety issues and relevant preventative measures.
• Experience in effectively dealing with complaints, taking the correct action, and remaining courteous.
• Able to keep logs of communal maintenance work, manage onsite contractors, report and monitor works to be carried out.
• Experience in issuing keys and parcels whilst maintaining accurate administrative records, e.g. visitor's sign-in book, contractors' sign-in, key logs, etc.
• Ability to effectively ensure the security of residents and the building, including active monitoring of CCTV cameras, hourly foot patrols of the premises, tracking of site visitors, and enforcement of safety procedures to safeguard residents.
• Working knowledge of all equipment used and workers on the grounds, ensuring weekly H & S checks are undertaken on schedule.
• An excellent understanding of estate and concierge policies, procedures, compliance, and statutory guidelines is paramount.
• Ability to work effectively in a team and provide clear, concise handovers to colleagues, highlighting both past and upcoming events.
• Willing to be flexible where necessary to meet requirements.
• Able to attend training sessions or meetings as required by management.
• Willing to assist management with other reasonable duties as requested.

Essential Compliance Requirements

• Enhanced DBS check Summary - Essential
• Confident communicator with excellent communication and interpersonal skills
• Health & Safety awareness is essential
• Good team player with the ability to multitask and work to deadlines
• Excellent work ethic – punctual, hardworking and reliable
< i>A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.  

MS614 - Concierge

Salary: £12.48 per hour

Location:  Salford, Manchester 

Overview:  First Military Recruitment are currently seeking a Concierge on behalf of one of our clients.

The role of Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services provided in the properties are reliable, safe and good quality. You should be able to show that you have excellent communication skills and the ability to manage a busy workload.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Hours of work are (Apply online only) 3 days a week, Saturdays, Sundays & Mondays.

Duties and Responsibilities:

• Operate in line with the values of the company to deliver the highest levels of customer service. Provide a professional and knowledgeable estate and facilities service to residents in a range of developments and resolve issues efficiently and effectively.
• Inspect and grade communal areas and estates, raising any issues, following up with appropriate corrective actions.
• Identify opportunities to improve a development.
• Provide a responsive and efficient estate, block and facilities management service to ensure residents’ communal areas are pleasant and well-maintained.
• Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focused delivery of services relating to communal areas, facilities and estates.
• Maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to communal inspections and health and safety checks.
• Oversee cleaning and ground staff where applicable with full HR support.
• Supervising and coordinating the work of contractors.
• Directing, coordinating, and planning essential central services such as reception, security, maintenance, cleaning, waste disposal and recycling.
• Ensuring that the building meets health and safety requirements and that facilities comply with legislation.
• Keeping staff safe.
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
• Coordinating and leading the team to cover various areas of responsibility.
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Skills and Qualifications:

• Experience of residential management or similar experience of inspecting and assessing quality defined criteria and implementing solutions.
• Strong IT skills and proficiency using email.
• Able to demonstrate experience of delivering customer focused services in a demanding environment.
• Strong organisational skills.
• Excellent verbal and written communication skills.
• At all times follow safe system of work procedures set by the company.
• At all times ensure structured processes relating to health and safety and hazards at work are followed.
• At all times ensure that correct lines of reporting followed in relation to safety at work.
• Ensure dynamic risk assessments are undertaken when completing tasks involving the process of continuously of identifying hazards, assessing risk, and ensuring appropriate action is taken if risks are identified.

Concierge

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Concierge

Care Home: The Belmont

Hours per week: 40

Salary: 12.21 an hour

About the role:

We are looking for an engaging, confident and motivated Concierge to deliver professional and courteous reception service to all visitors to the home. Our concierges ensure that every visitor to the home receive an outstanding experience, greeting them courteously and professionally. Where required, you will provide support to the administrator and management team, supporting effective and confidential record keeping in the home.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing training
• Free DBS Check and uniform
• Funding and support towards obtaining NVQ Level 1 and 2 in Health and Social Care
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are looking for a Concierge with strong communication skills. You will have previous experience as a receptionist, and a proficient knowledge of IT. Our concierges play a pivotal role in maintaining a positive reputation of the home in the local community so you will be driven to meeting and delivering a high-standard of service.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Description

Our Prestige Residential Property Management clients are seeking a Concierge for residential apartments in London, E14. We are looking for a self-motivated and personable individual who believes in delivering first-class customer service in all situations. The Concierge is a solution-based, positive, proactive and forward-thinking individual with excellent interpersonal skills and a professional approach to all aspects of our business.

Your Key Responsibilities will include:

By overseeing security, key & parcel management, health and safety, general maintenance, and addressing day-to-day issues, you play a crucial role in maintaining a safe and secure environment. Your regular and effective communication with colleagues and the block manager ensures that residents always receive optimum levels of customer service and security, giving them the reassurance and confidence they need. The 12-hour shifts are from 8 am to 8 pm, with a one-hour break, and follow a four-on, four-off shift pattern.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
li>NVQ level qualification or relevant experience
• SIA Badge and previous experience essential
• Health & Safety awareness is essential
• Intermediate user –Microsoft Office, Word, Excel, Outlook, Social Media:

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

< i>Proven ability to meet & greet residents and visitors, ensuring the highest level of customer care.
• Able to ensure that all residents are adequately greeted and that any message, mail, correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
• Experience in providing utmost discretion and diplomacy when dealing with residents, visitors and all management matters.
• Proven experience in working closely with management and subordinates, ensuring correct reporting of any security or health & safety issues and relevant preventative measures.
• Experience in effectively dealing with complaints, taking the correct action, and remaining courteous.
• Able to keep logs of communal maintenance work, manage onsite contractors, report and monitor works to be carried out.
• Experience in issuing keys and parcels whilst maintaining accurate administrative records, e.g. visitor's sign-in book, contractors' sign-in, key logs, etc.
• Ability to effectively ensure the security of residents and the building, including active monitoring of CCTV cameras, hourly foot patrols of the premises, tracking of site visitors, and enforcement of safety procedures to safeguard residents.
• Working knowledge of all equipment used and workers on the grounds, ensuring weekly H & S checks are undertaken on schedule.
• An excellent understanding of estate and concierge policies, procedures, compliance, and statutory guidelines is paramount.
• Ability to work effectively in a team and provide clear, concise handovers to colleagues, highlighting both past and upcoming events.
• Willing to be flexible where necessary to meet requirements.
• Able to attend training sessions or meetings as required by management.
• Willing to assist management with other reasonable duties as requested.

Essential Compliance Requirements

• Enhanced DBS check Summary - Essential
• Confident communicator with excellent communication and interpersonal skills
• Health & Safety awareness is essential
• Good team player with the ability to multitask and work to deadlines
• Excellent work ethic – punctual, hardworking and reliable
< i>A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.  

Day Concierge

7am to 7pm 4 on 4 off

Wembley HA9

30k

New vacancy available at a high end residential development in Wembley for a polished Day Concierge to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record. Holder of First Aid, SIA, Pool Responder certifications preferred.