2 Consultation jobs in the United Kingdom
Patient Care Coordinator
Posted 1 day ago
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Job Description
A renowned private eye clinic on Harley Street is urgently recruiting a newly created Patient Care Coordinator position. This position is KPI based, and the successful candidate will need to be able to demonstrate the ability to build patient rapport and in turn meet sales targets. They are looking for at least one-year sales or account management experience. Previous clinic experience is desirable,. You will need to be able to work on your own initiative as well as in a team.
The role pays up to £28,000 basic and commission on top (circa £40- 60k OTE ). This is an initial one-year contract. Full time based in the Clinic. Commission are available after the probationary period (3 months).
37.5 hours a week including a 1-hour lunch break. Shifts are typically 08:00-16:30, 08:30-17:00, 9:00-17:30 and 09:30-18:00, 10:00-18:30 and 10:30-19:00.
Monday-Friday in the first 3 months (during probation) with a view to working Saturdays on a rota basis with a day off in the week after having passed probation.
Reporting into the Clinic Manager your responsibilities are varied andinclude:
- Manage and maintain your own diary, including updating the online calendar. li>Book and coordinate Quick Assessment (QA) appointments.
- Review patient scans and records prior to assessments.
- Conduct patient Quick Assessments, including determining suitability for full IS/OE appointments.
- Book for full IS/OE appointments, where appropriate, at the end of a QA.
- Proactively follow up with patients who have not booked to ensure continuity of care and to ensure they are booked for IS/OE.
- Assist PECs with administrative duties during quieter periods.
- Maintain accurate records and documentation for all patient interactions.
- Contribute to continuous improvement of assessment processes and patient experience.
IDA Recruitment Ltd specialises in office support recruitment across London. We work with sectors from Creative start-ups, Third Sector organisations to companies within Professional Services. We have a great deal of experience of the London Market and throughout our careers have nurtured long term respectful relationships with candidates, enabling them to reach their potential. Due to high volumes, we are unable to respond to every application. We expect to contact successful candidates within 5 working days
Patient Care Coordinator
Posted today
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Job Description
Patient Care Coordinator - Thera Travel (London)
Thera Travel is seeking a compassionate and organised Patient Care Coordinator to be the first point of contact for UK patients seeking high-quality, affordable medical treatment abroad. This role combines healthcare knowledge with customer service excellence to guide patients through their medical tourism journey.
About Thera Travel
Thera Travel is a trusted medical tourism facilitator helping UK patients access high-quality, affordable medical care abroad. Founded in response to growing NHS waiting lists, we connect patients with internationally accredited hospitals and experienced surgeons across Europe. Our focus is on providing comprehensive support throughout the medical journey, from initial consultation to post-treatment care. With significant cost savings and minimal wait times, we're transforming how UK patients access life-changing medical treatments.
Key Responsibilities:
- Respond promptly to patient enquiries via phone and email with empathy and professionalism
- Conduct initial consultations to understand patients' medical needs, concerns, and preferences
- Maintain detailed records of all patient interactions in Pipedrive CRM
- Follow up with leads systematically to nurture them through the decision-making process
- Coordinate with our network of international healthcare providers
- Support patients in understanding treatment options and costs
- Track and report on lead conversion metrics
Required Skills & Experience:
- Previous experience in healthcare administration or patient coordination
- Excellent communication skills with a warm, empathetic telephone manner
- Strong organisational abilities and attention to detail
- Proficiency with CRM systems (Pipedrive experience beneficial)
- Ability to handle sensitive medical information with discretion
- Knowledge of medical terminology
Desired Qualities:
- Understanding of the UK healthcare system and NHS
- Experience in sales or lead nurturing
- Interest in medical tourism or international healthcare
Benefits:
- Competitive salary
- Professional development opportunities
- Flexible working hours
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