828 Consumer Relations Specialist jobs in Lytham St Annes

ABS Resoucing are looking for a Customer Service Advisor

Due to our continued growth, our client is looking for aCustomer Service Adviser to work at their busyLongridge Office

This is apermanent job for the successful candidate

12.60 per hour 40+ hours per week Monday - Friday

Due to the location a own transport would be essential

You will be working in a friendly thriving environment based in Longridge who provide fantastic opportunities for the right candidates with immediate starts and full training provided.

The role will involve Inbound and Outbound calls to customers

We Need you to have -:

• A positive energetic attitude
• Willingness to learn
• Outgoing and enthusiastic
• Excellent telephone manner with previous experience essential
• Work well under pressure in a busy environment
• Be able to work as part of a team
• Good time keeping and good attendance levels.
• Good IT skills and good communication
• Adhoc office Duties

12.60 per hour

Mon - Fri 8.30am - 6pm ( Some time may be required to work later )

If you feel you have the above qualities and this is the role for you, apply now!

Customer Service Administrator    

Salary: £12.27 per hour plus 25 days annual holiday entitlement

Permanent, Full Time - 40 hours per week

Based at Wallasey CH44 7HX

Job purpose:

As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

Key responsibilities:

• Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
• Develop strong relationships with the wheelchair service team.
• Update computer records for reconditioned and new wheelchairs.
• Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
• Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
• Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
• Ensure workloads are managed effectively and all daily tasks are completed.
• Maintain a professional customer service attitude when dealing with all service users and other agencies.
• Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.

 Skills and Qualifications

• Computer literate
• Good communication, verbal and written
• Experience of invoicing and accounts procedures
• Experience of working within a service provider industry
• Flexible approach to working conditions and working environment change
• Self-motivated and enthusiastic worker

Confidentiality

During the course of the work involved with this position, the role will become party to confidential information including service user information.  It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Other

This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.  

Service user/other agency/public engagement and involvement:

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

 INDLS

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK

We are looking for experience Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.

Main role & responsibilities:

• Working on the inbound and outbound telephone support line for More2Life customers

• Logging calls notes on CRM system

• Liaising with other servicing teams depending on customer requirements

• Handle all enquiries in a professional, positive and prompt manner.

Required skills & abilities

• Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).

• Ability to multi-task and manage own workload in a fast paced environment.

• Experience of working within a telephone based customer service led environment with inbound and outbound calls.

• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.

• First class communication skills, both written and verbal.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service

• Additional holiday purchase scheme

• 1 charity day

• Tier 1 pension

• Simply Health

• Life Assurance

• Job Tittle: Customer Service Advisor
• Location: Liverpool
• Salary/Hourly Rate: 12.30
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Liverpool, hit the 'apply now!' button for an immediate interview!

• Job Tittle: Customer Service Administrator
• Location: Liverpool
• Salary/Hourly Rate: 12.30
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Administrator.

The ideal candidate will be able to demonstrate previous admin experience.

You will be responsible for responding to emails queries made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Administrator:

• Responding to emails made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Administrator:

• Customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Administrator role based in Liverpool, hit the 'apply now!' button for an immediate interview!

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH34156

Role : Customer Service Administrator

Nature of work : Telephony work and administration duties
Location : Birkenhead, CH41 6DU - office-based role
Working hours : Monday to Friday, 9am-5:30pm (37.5 hours)
Contract : Temporary, 6 months with the possibility of extension based on performance and demand
Pay rate : 13.37ph
Brook Street in partnership with the HM Land Registry has a fantastic opportunity to join their team based in Birkenhead.

We're delighted you've expressed an interest in working at HM Land Registry, and we wish you the best of luck with your application. HM Land Registry has a proud history, spanning more than 160 years. Although a lot has changed in that time, our core purpose has remained the same. We play a role in every single purchase of land or property in England and Wales, ensuring that the right information is made available to buyers and conveyancers to help them make informed decisions. HM Land Registry employs over 6,000 people across England and Wales who support our vision of a world leading property market as part of a thriving economy and a sustainable future.
Job Purpose
To support our customer-focused policy of avoiding application cancellations, review applications that have reached their cancellation date. Contact the lodging conveyancer by telephone to confirm they have received our original correspondence, request that the missing information or evidence be submitted in writing, and/or agree an extension of time to provide the information. Send written confirmation, record the agreed actions, and ensure the application is correctly deferred.
And, to support the efficient processing of customer applications by triaging incoming cases within 5-day Service Level Agreement (SLA), assessing documentation against established protocols, and ensuring applications are correctly routed for further action.
Key Responsibilities

• Telephoning customers as their application nears the cancellation date to check on the progress of their response.

1. Review applications that are approaching their cancellation date in line with a Standard Operating Procedure.
2. Check the application form that any previous correspondence was issued to the correct address.
3. Assess previous actions taken to decide on most appropriate action and method of communication to the lodging conveyancer.
4. Telephone lodging conveyancers to confirm if they have received previous correspondence and confirm extension of time to remedy any issues.
5. Maintain accurate records of actions taken and correspondence sent?

• Review and triage new customer applications in line with the Standard Operating Procedures (SOP):

1. Obtain appropriate new application from our Work Management System
2. Assess submitted documents for completeness and compliance with legal and procedural requirements.
3. Identify omissions or discrepancies and draft clear, professional correspondence to solicitors.
4. Identify the nature and type of each application and record this information accurately in the case management system.
5. Accurately allocate triaged applications to the appropriate work list or team for further processing.

• Liaise with other internal teams, when required, to ensure smooth handover and continuity of applications.
• Keep accurate records of actions taken and correspondence sent.
• Contribute to continuous improvement by identifying recurring issues or gaps in documentation.

Essential Experience

• Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone

• Strong attention to detail and ability to follow structured procedures.
• Excellent written communication skills, particularly in drafting formal correspondence.
• Ability to manage a high-volume workload and prioritise effectively.

Essential skills:

• Telephone and call handling skills
• Customer Service skills
• MS Office skills - WORD, EXCEL & MS Teams in particular
• Organisational skills
• Ability to make notes in plain English
• Ability to complete data entry

Training:
Training is expected to be covered over a 2-week period. No annual must be taken during this two-week training period.
Compliance:
You must hold valid a right to work document to work in the UK. You can apply for the role with your CV. This role requires us to obtain 3 years of employment references and a basic DBS that will be processed for you, if successful.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Do you enjoy helping people and making a difference in their day?
Are you a great communicator who thrives in a fast-paced environment?

If so, we have the perfect opportunity for you!

• Competitive Salary - 24,823 per year
• Work-Life Balance - 37.5 hours per week (does require one day at the weekend on a rota system, so flexibility required)
• Supportive Team Culture - A positive, collaborative environment where your input is valued
• Great Benefits - 24 days holiday + Bank holidays, company pension, employee discounts, free parking, life insurance

• Providing top-notch support to customers, ensuring their queries are handled with care
• Managing and organising requests, keeping everything running smoothly
• Handling administrative tasks with efficiency and accuracy
• Using your problem-solving skills to offer solutions and guide customers
• Collaborating with your team to ensure excellent service delivery

• A warm, friendly personality - you genuinely enjoy helping others
• Strong communication skills - both written and verbal
• Great attention to detail - you're organised and reliable
• Tech-savvy - comfortable using IT systems
• Proactive and solution-oriented - you take initiative and solve problems

This is more than just a job - it's a chance to grow, learn, and thrive in a role where your contributions truly matter.

Apply now

INDEP

• Job Tittle: Customer Service Advisor
• Location: Liverpool
• Salary/Hourly Rate: 12.30
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Liverpool, hit the 'apply now!' button for an immediate interview!