45,565 Contact Center jobs in the United Kingdom
Contact Center Agent
Posted today
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Role- Contact centre Agent
Location- Redhill
Duration: 3 months with possible extension
Our client is looking for a versatile individual to strengthen their team in Redhill on a contract basis. They are looking for an experienced Contact centre Agent who can be operational and contribute to varied projects and to be part of their established team.
Your missions will cover all aspects of the Contact centre Agent’s position:
• Provide support to the administration team
• Support team members during busy periods
• Work as part of an effective team
• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members' needs and to promote the brand
• Communicate with members via email
• Make outbound calls
If you are an experienced Contact centre Agent, personnel, having experience in similar background and ready to dive into a rich and varied mission, get in touch!
Senior Representative, Contact Center
Posted 24 days ago
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Representative, Contact Center
Senior Representative, Contact Centre shift worker
The role is 35hrs per week Monday-Friday working 7am-3pm shifts & 3pm-11pm shifts
Who are we?
We're Vocalink, a Mastercard company. Our technology powers the UK's real-time payments, settlements, direct debit systems as well as a network of over 55,000 ATM's. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
In 2017, we became part of the Mastercard family, joining the most widely recognised and respected companies in the world. Together, we're making payments simpler and smarter.
The Customer Contact Centre is open 7am-11pm supporting our customers that range from internal colleagues, high street banks, payment schemes and ATM operators.
We're based on the outskirts of the spa town Harrogate with secure parking. We've got a subsidised café on site, free tea, and bean to cup coffee, prayer room, bike storage, outdoor seating, and shower facilities.
What you'll do:
Take inbound calls and answer emails from our customers for numerous services, who might have a technical query, require help or guidance, or wishes to book in some planned maintenance.
Learn about our products (don't worry, we'll teach you) and how to have great conversations with our customers.
Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA's.
Spend time understanding our customers, offer help, advice and escalate issues where required.
Be part of a supportive, fun, and friendly customer service team.
Work 35 hours per week, between Monday to Friday, 8 hour shifts working varied shift patterns depending on the role available
What you'll bring:
Brilliant listening skills.
A passion for problem solving
An ability to empathise and understanding customer needs.
A drive to deliver brilliant customer service.
Essential:
Strong emphasis on customer delivery, with the ability to ensure that SLAs are met and exceeded.
Experience of a Customer Services environment. (Contact Centre, Retail, Hospitality etc.)
Commitment to customer service.
Incident management understanding.
Positive can-do attitude.
Desirable:
Experience of a Financial Services Service Desk.
A self-starter, comfortable working either alone or as part of a team.
Organisational and administrative skills.
ITIL foundation Certificate.
So, do you have what it takes?
Plenty of customer service experience and strong interpersonal skills.
A good track record of providing customer service as well as a genuine passion for helping customers.
You enjoy developing your knowledge around our products and services to share with both customers and colleagues.
The ability to communicate effectively throughout difficult situations and relish stepping up to the challenge.
If you'd love to join us, then it's time to brush up your CV & click apply.
Good luck, we can't wait to hear from you!
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Customer Service & Helpdesk Support Specialist (Remote)
Posted today
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As a key member of the support team, you will be the primary point of contact for customers experiencing technical issues with our software products. Your responsibilities will include troubleshooting software problems, providing step-by-step guidance, managing support tickets, and escalating complex issues to higher-level support or development teams. Delivering outstanding customer service and ensuring customer satisfaction are paramount in this remote position.
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through problem-solving processes.
- Accurately diagnose and resolve customer technical problems, documenting all interactions and solutions in the ticketing system.
- Escalate unresolved issues to the appropriate internal teams (e.g., Tier 2 support, development) while ensuring follow-up.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Manage and prioritize a workload of support tickets effectively.
- Stay up-to-date with product knowledge and new software releases.
- Contribute to team goals and initiatives aimed at improving customer support processes.
- Proven experience (1-3 years) in a customer service or technical support role, preferably in a remote capacity.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
- Strong technical aptitude and ability to troubleshoot software issues.
- Excellent communication, interpersonal, and active listening skills.
- Patient, empathetic, and customer-centric approach.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite.
- Experience with SaaS products is a plus.
- Must be self-motivated, disciplined, and able to work effectively in a remote, home-based environment.
Customer Service
Posted today
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Job Description
We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat
- Assist customers with product information, order status, and account management
- Resolve customer complaints and issues with empathy and efficiency
- Process returns, exchanges, and refunds according to company policies
- Collaborate with other departments to ensure customer satisfaction
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.
Company Details
Customer Service
Posted 2 days ago
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Job Description
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £0,300)
Start date: 8th and 22nd September
Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off.
Why Join Us?
We are offering a fantastic opportunity with excellent benefits:
- Salary Progression: Starting at £262 rising to 0K
- Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
- Employee Benefits:
- Cycle-to-work scheme
- Health & Wellbeing Programme
- Gym membership discounts
- Pension
- Discounts on travel & medical insurance products
- Onsite canteen
- Free car parking
- Simply Health cover (optical, dental, and medical)
- Employee Assistance Cover (including optical)
- Hybrid Working: Equipment provided for home office setup
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.
Key Responsibilities:
- Manage client enquiries via email and phone
- Provide customers with timely updates and resolutions
- Prioritize tasks based on urgency and deadlines
- Liaise with internal and external third parties to manage expectations
- Complete high volumes of important administrative tasks
- Handle challenging situations with professionalism and care, including vulnerable customers
- Ensure compliance with all procedures and regulations
The ideal candidate will:
- Have previous call handling, call centre, or customer support experience
- Be able to support customers from start to finish
- Demonstrate excellent communication skills
- Be comfortable multitasking under pressure
- Have strong administration skills
- Be proficient in Microsoft Office
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!
Customer Service
Posted 3 days ago
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Job Description
Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.
The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.
Your key responsibilities
- Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction li>Liaising with the Engineers to arrange their job schedules
- Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
- Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
- Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service
Key skills
- The ability to use your own initiative on each call
- Confidence on the phone
- Great phone manner
- Problem-solving
The office is based in Manchester City Centre with free parking available
Customer Service
Posted 5 days ago
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Job Description
Customer Service
Northampton
Full-time, office-based, Monday to Friday
Temporary - 3-month contract
12.21 per hour
The Brief:
We're working with a well-established local business that is seeking a confident and proactive individual to support their finance team on a short-term credit control project. This is an excellent opportunity for someone looking to gain hands-on experience in a commercial environment - ideal for recent graduates or those looking to build on existing accounts or admin experience.
You'll play a key role in reducing aged debt by making a high volume of outbound calls to chase outstanding payments. While previous credit control experience isn't essential, any exposure to finance, customer service, or call centre environments would be beneficial. The right candidate will be a quick learner, self-motivated, and confident communicating with corporate B2B clients over the phone.
This is a great chance to make a real impact in a short space of time while developing valuable workplace skills.
Key Responsibilities:
- Make a high volume of outbound calls to recover overdue payments.
- Review debtor accounts and follow up with clients via phone and email.
- Accurately record call outcomes and update internal CRM and finance systems.
- Liaise with internal teams to escalate queries and gather supporting information.
- Maintain a polite and professional approach in all customer interactions.
- Provide general administrative support to the finance team as required.
About You:
- Confident communicator with a professional telephone manner.
- Energetic, enthusiastic, and comfortable working to targets.
- Strong time management and the ability to work independently.
- Reliable, organised, and eager to learn.
- Access to your own transport is essential, as the office is not accessible via public transport.
- Previous experience in customer service, call centres, or finance is desirable - but this role is also well-suited to recent graduates or those looking to gain experience.
Additional Information:
- Office-based role in Northampton (NN7)
- 3-month temporary contract
- Immediate start available
Interested?
Apply today to find out more. If your experience matches what we're looking for, we'll be in touch shortly.
Please note: due to the high volume of applications we receive, if you haven't heard from us within 72 hours, unfortunately your application has not been successful on this occasion.
Impact Recruitment is acting as an employment agency on behalf of our client. All responses will be handled in accordance with GDPR.
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Customer Service
Posted 5 days ago
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Key Responsibilities:
- Conducting satisfaction surveys with franchisee owners over the phone
- Asking effective questions to gather valuable insights and feedback
- Recording and managing survey responses using spreadsheets
- Reviewing and interpreting data to identify key themes and trends
- Maintaining a high level of professionalism and excellent customer service throughout
Skills & Experience Required:
- Strong communication skills with a confident telephone manner
- Excellent questioning and probing skills
- Proficient in Microsoft Excel (or similar spreadsheets)
- Ability to read, interpret, and work with data
- Previous experience in a customer service or survey-based role desirable
This is a great opportunity for someone with strong customer service and communication skills who enjoys speaking with people and gathering insights.
Customer service
Posted 5 days ago
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Job Description
Customer Service - Broadband Advisor
28,000
Monday to Friday, 9:00am - 5:30pm
Location Requirement: Must be local to Brent
We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.
Key Responsibilities:
As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:
- Handling customer enquiries via phone and email, covering billing, contracts, and general account support
- Processing orders, returns, and equipment replacements
- Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
- Addressing and resolving complaints with empathy and professionalism
- Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience
What we're looking for:
- Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
- Strong communication skills: confident, clear, and approachable both verbally and in writing
- Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
- Comfortable using systems to manage orders, returns, and maintain accurate records
- A proactive team player who's dependable and ready to pitch in wherever needed
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service
Posted 8 days ago
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Job Description
Location: Banbury Salary: Up to 34,000 for the right person Job Type: Full-time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and teamwork are key? We are looking for a proactive and enthusiastic Customer Service Representative to join our clients dynamic team.
What You Will Be Doing
Responding to customer enquiries by phone and email, primarily relating to spare parts
Assisting customers with identifying the correct spare parts for their needs
Providing updates on order status, returns and delivery arrangements
Offering insights into spare parts sales history and trends
Processing sales orders for products, ancillary items and spare parts efficiently
Maintaining accurate records in the CRM system, including accounts and contacts
What We Are Looking For
- Excellent communication skills, both written and verbal
- A positive attitude and commitment to high levels of customer service
- Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision
- Ability to work collaboratively with colleagues to achieve shared goals
- Flexible and responsive to customer and business needs
- High attention to detail and accuracy
- Basic understanding of the product ranges or willingness to learn
- Strong time management and ability to work independently
Why Apply
This is a fantastic opportunity to join a supportive team where your contributions make a real impact. If you are customer-focused, tech-savvy and ready to grow in a rewarding role, we would love to hear from you.
Apply now and take the next step in your career.