45,677 Contact Centre jobs in the United Kingdom

Do you have experience working in a strong phone based role or ideally within a call / contact centre environment If so, this may be the ideal role for you if you enjoy both customer service and coordination of services.

Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken.

Working in the contact centre your duties will include…

• Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair works.
• Make calls to book appointments for works with tenants and be point of contact during completion
• Inputting the works information on the job management systems with accuracy
• Allocate work in a timely manner to trade operatives on a daily basis, whilst understanding their availability and whereabouts.
• Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
• Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
• Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
• Any other ad hoc administrative duties as may be required from time to time.

Experience, Knowledge and Skills required…

• Previous call/contact centre experience or strong phone based work previously
• Excellent organisational/time management skills
• Excellent administration/word processing skills
• Demonstrate attention to detail and accuracy at all times
• Ability to work under pressure to strict deadlines
• Strong communication skills
• Strong word processing and Excel skills

Working hours

• Monday to Friday 8am – 5pm (40 hours per week)

Employee benefits include:

• BUPA select healthcare scheme (upon successful completion of probation period)
• Rewards portal offering discounts to hundreds of shops and restaurants
• Support for health and mental wellbeing for staff and their families
• Personal Wealth Financial Wellbeing support
• Mental Health First Aiders
• Christmas Club savings scheme
• Company-funded annual Family Summer Fun Day and Christmas Party
• Corporate discount to local Gym Membership
• Ability to buy and sell annual leave
• Company sick pay policy

Role: Contact Centre Manager

Location: Watford (hybrid 3 days office/2 days home after training period)

Salary: Up to 60,000 DOE + bonus + benefits

Hours: 37 per week Mon-Sun to business needs as 24/7 contact centre

This is an exciting opportunity for an experienced Contact Centre Manager with experience looking after vulnerable customers to join my Watford based client. Leading a team of up to 8 Agents.

Do you have experience leading a contact centre team who speak to vulnerable customers?

Do you strive for customer excellence?

The Contact Centre Manager is responsible for overseeing and improving the operations related to supporting customers in vulnerable circumstances. This role involves understanding customer needs, implementing programs to address vulnerabilities, and ensuring effective support systems are in place.

Role Responsibilities of the Contact Centre Manager:

• Provide leadership and direction to the team, creating a high performing culture of continuous improvement.
• Collaborate with teams from within Customer and Retail Care to deliver a best-in-class operation for all contact channels
• Proactively interact with our players, handle complex interactions and escalations to a satisfactory conclusion that meets both the need of the player and the business
• Spot patterns to identify potentially vulnerable customers.
• Build and promote positive relationships with stakeholders across the wider business
• Monitor and analyse customer data and behaviour to identify trends and patterns.
• Ensure all agreed departmental KPIs and requirements are achieved
• Always Act as an ambassador for the company and customer.

Key Skills and Experience of an experienced Contact Centre Manager:

• Proven track record of managing and developing high performing teams.
• Excellent Customer Service and interpersonal skills.
• Experience of working in a comparable role within the industry or relatable sector (i.e. Banking, Finance, etc.)
• Experience of working in a highly regulated environment and working with vulnerable customers is essential.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Experience and knowledge of safe practices is desirable but not essential.
• Strong communication skills which can be demonstrated with stakeholders at all levels across the business.
• High Degree of Confidentiality.

Please follow the link to apply for this Contact Centre Manager role based in Watford.

A position has arisen for a Contact Centre Administrator based in Reading.  This role is Part Time (4 Days a week), Monday to Thursday: 9am to 5pm.   As a Contact Centre Administrator, you will provide Porsche Retail Group’s Customer Contact Advisor Team with administrative support. Our Contact Centre arranges all vehicle service and maintenance bookings for the whole of Porche Retail Group.

This role is pivotal to the day-to-day operations of the Contact Centre by ensuring smooth communication, accurate data management and excellent service delivery to both our customers and internal team. You will play a vital part in maintaining the smooth running of the Contact Centre, managing administrative tasks, supporting the Team Manager and advisors, along with administering outbound predictive marketing for the whole of the Group.

Responsibilities: 

• Providing administrative support to the Contact Centre Team and Management
• Ensuring all customers receive a booking confirmation email
• Ensuring customer loan vehicles are correctly administered
• Ensuring bookings are correctly administered into the relevant systems
• Filtering data in the marketing database to identify prospective service and MOT customers
• Updating and maintaining customer information in CRM and call management systems
• Maintaining accurate records and documentation in compliance with company policies

Minimum Qualifications:

• Proven experience within a customer focused administrative role 
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Confident communicator with good written and verbal skills
• Proficiency in MS Offices (especially Excel and Outlook) and CRM Systems

Preferred Qualifications:

• Experience in a call centre environment
• Previous experience within a luxury retail brand

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer:

• A part-time role, working Monday to Thursday: 9am to 5pm
• Basic salary of £19,656 per annum 
• Option of a VW Group Vehicle at preferential leasing rates
• 28 days holiday per year (inc. Bank Holidays), with extra for long service
• Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing.
• On site heavily subsidised barista coffee bar and staff restaurant
• Free on-site parking

Centre:
Porsche Retail Group Head Office is combined with the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.  

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. 

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying:
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you!

Job Title: Contact Centre Operative

Duration: 12 months, temp to perm

Location: Manchester/Hybrid (four days per week in the office)

Salary: 25000 per annum plus 5% bonus

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you! Our client, a leading name in the banking industry, is seeking 4 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and a competitive annual salary of 25,000.

What You'll Do:

As a Contact Centre Operative, you'll be at the forefront of customer interactions, responding to shareholder queries received via phone, email, letter, or webchat. Here's what to expect:
* Engage with Customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate.
* Investigate and Resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until resolved.
* Place Trades: Execute telephone trades in accordance with received instructions, ensuring compliance with procedures.
* Collaborate: Route complex issues to the appropriate team and keep shareholders informed once resolutions are found.
* Follow Up: Review daily open items to ensure proper follow-up and closure of queries.

What You Bring:
* High school diploma or equivalent education/experience is required.
* Strong communication skills and a customer-centric mindset.
* A proactive approach to problem-solving and accountability for your work.

Why You'll Love Working Here:
* Hybrid Working: Enjoy a flexible work environment that allows you to balance home and office life.
* Professional Development: Take advantage of training and coaching opportunities to enhance your skills and elevate your career.
* Supportive Team: Join a friendly and enthusiastic team that values collaboration and excellence in service delivery.

Ready to Apply?

If you're excited about making a difference and being part of a vibrant team, we want to hear from you! Don't miss out on this fantastic opportunity to grow your career in the banking industry.

Join us and be part of a team that values your contribution and supports your growth. We can't wait to meet you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We're looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world's most recognisable brands.

Contact Centre Transformation Consultant

Hybrid Working (UK-based with travel to client sites as required)

Full-time | Permanent

Salary: 95,000 - 100,000 benefits, perks, health-care option and bonus!

Client: Global IT Consultancy

Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We're looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world's most recognisable brands.

About the Role

As a Transformation Consultant, you'll partner directly with clients across a range of industries to help them achieve their customer experience (CX) vision. You'll lead transformation initiatives, optimise contact centre ecosystems, and implement digital-first solutions that deliver measurable impact.

In this role, you will:

• Lead client engagements : Take ownership of transformation projects, delivering against clearly defined milestones and success measures.
• Assess and optimise current-state operations : Identify gaps in process, systems, and technology, and make actionable recommendations.
• Design future-ready CX strategies : Drive efficiencies and improve experience by introducing automation, self-service, and omni-channel capabilities.
• Maximise tech investment : Advise on existing contact centre platforms (e.g. Zendesk, AWS) and recommend CCaaS solutions tailored to business needs.
• Support pre-sales : Contribute to RFI/RFP responses and collaborate on the development of client-specific solutions.

What We're Looking For

We're seeking someone who is both strategic and hands-on, with a strong grasp of the technologies and techniques shaping modern customer operations.

You'll bring:

• A proven track record in contact centre transformation and CX optimisation
• A deep understanding of contact centre KPIs and how to improve them
• Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection)
• Experience with customer journey mapping and process re-engineering
• A collaborative, consultative mindset with excellent communication skills

Security & Pre-Employment Requirements

To be appointed, you'll need to pass Baseline Personnel Security Standard (BPSS) checks, including:

• Right to work verification
• A minimum of 3 years continuous employment history
• Criminal record check (Disclosure and Barring Service)
• Additional checks if you've lived outside of the UK in the past 3 years

Apply now and help build the future of customer experience.

Red Recruitment is recruiting a Contact Centre Trainer in Banbury to join our client, a specialist business process outsourcing and customer experience company. They provide tailored solutions in people, technology, and AI, supporting some of the world's biggest brands.

As a Contact Centre Trainer you will be delivering a variety of contact centre training courses whilst working with the leadership team to design and deliver in house training.

The salary for this position is £30,000 per annum.

Package for a Contact Centre Trainer:

• Salary: £30,000 per annum
li>Hours: Monday - Friday, full-time (depending on the campaign, you may have to work weekend shifts)
• Contract Type: Temporary
• Location: Banbury

Key Responsibilities of a Contact Centre Trainer:

• Delivering training to new contact centre workers
• Designing, creating and implementing new training courses and materials
• Providing support to any team members who need assistance or a course refresher
• Ensuring all new workers have received all the knowledge and tools they need to do well in their role

Key Skills and Experience of a Contact Centre Trainer:

• Previous experience as a Trainer is preferred
• Ideally, you will have had experience working in a Contact Centre
• You will be required to work in a fast-paced environment and be able to create bespoke training for a number of campaigns
• You will be required to work both individually and as part of a team

This is a fantastic opportunity for an experienced Trainer to join an exciting and fast-paced business. If you are interested, please apply or call our office (phone number removed) and ask to speak to Jess Colwill, we look forward to speaking with you!

Red Recruitment (Business)

Contact Centre Manager

Hinckley

50k Basic OTE 75,000

Description

Are you an exceptional leader with a passion for customer service and the motor trade, do you thrive in fast-paced environments and know how to bring out the best in a team? Looking for an experienced Call Centre Manager to lead a Contact Centre.

General responsibilities:

• Mentor and Drive Call Centre team to deliver outstanding customer care across all touch points.
• Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.

• Ensure compliance with all necessary regulations, including FCA policies are managed effectively.

• Regularly review performance through 1 to 1's with the Team.

To be considered you must have:

• Proven experience in a Call Centre Management or similar leadership role.
• FCA accreditation
• manage performance-related issues and HR tasks (rotas, holidays, commissions).
• Strong organisational and time management, coaching customer service and sales.
• A proactive, professional, and customer-focused.

This role offers you:

• Benefits: Tesla Company Car
• Great working conditions
• Excellent bonus structure
• 28 days holiday and Pension scheme

If this sounds like you!

APPLY NOW

Just respond back to this advert with your CV clearly showing the skills needed, and we will be in touch.

Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.

#WeCanSolviT

Job Title: Contact Centre Operative

Duration: 12 months, temp to perm

Location: Manchester/Hybrid (three days per week in the office)

Salary: 25000 per annum plus 5% bonus

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you! Our client, a leading name in the banking industry, is seeking 4 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and an annual salary of 25,000.

What You'll Do:

As a Contact Centre Operative, you'll be at the forefront of customer interactions, responding to shareholder queries received via phone, email, letter, or webchat. Here's what to expect:

• Engage with Customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate.
• Investigate and Resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until resolved.
• Place Trades: Execute telephone trades in accordance with received instructions, ensuring compliance with procedures.
• Collaborate: Route complex issues to the appropriate team and keep shareholders informed once resolutions are found.
• Follow Up: Review daily open items to ensure proper follow-up and closure of queries.

What You Bring:

• High school diploma or equivalent education/experience is required.
• Strong communication skills and a customer-centric mindset.
• A proactive approach to problem-solving and accountability for your work.

Why You'll Love Working Here:

• Hybrid Working: Enjoy a flexible work environment that allows you to balance home and office life.
• Professional Development: Take advantage of training and coaching opportunities to enhance your skills and elevate your career.
• Supportive Team: Join a friendly and enthusiastic team that values collaboration and excellence in service delivery.

Ready to Apply?

If you're excited about making a difference and being part of a vibrant team, we want to hear from you! Don't miss out on this fantastic opportunity to grow your career in the banking industry.

Join us and be part of a team that values your contribution and supports your growth. We can't wait to meet you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Title: Contact Centre Manager

Location: East Midlands 100% office based

Term: Permanent

Hours: Monday-Friday

Salary: Up to 60,000 DOE + benefits

This is an exciting opportunity for an experienced Contact Centre Manager who has previously working within financial services, to join a growing business. Based East Midlands. Leading a team of up to 75FTE.

Do you have excellent leadership skills?

Do you follow a task through to end result?

Can you drive contact centre performance?

Key Responsibilities of the Contact Centre Manager.

• Proactively managing the contact centre team.
• Negotiating agreements where appropriate.
• Working closely with clients to achieve the right outcome.
• Make referrals for support and provide advice and information.
• Build excellent customer and stakeholder relationships, both internal and external.
• Achieve targets and KPIs.
• Managing team of up to 75FTE

Skills and experience

• Excellent communication skills
• Previous experience as a Contact Centre Manager within a financial services team.
• Good verbal and written communication skills.
• Strong time management & organisation skills.
• Confident at making decisions and accountable for workload.
• Adaptable and flexible in an ever-changing environment.
• Exceptional collaborative skills to work with different departments.
• Able to work efficiently, both independently and within a team environment.

Please follow the link to apply for this Contact Centre Manager role.