47,127 Contact Centre jobs in the United Kingdom

Where : BT Glasgow Contact Centre - Alexander Bain House 

Full Time:  Permanent

Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Where : BT Glasgow Contact Centre - Alexander Bain House 

Full Time:  Permanent

Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Where : BT Glasgow Contact Centre - Alexander Bain House 

Full Time:  Permanent

Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Where : BT Glasgow Contact Centre - Alexander Bain House 

Full Time:  Permanent

Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Where : BT Glasgow Contact Centre - Alexander Bain House 

Full Time:  Permanent

Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

About us

Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance

Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks.

Description:

Location: Redhill RH1 1WS - fully onsite

Contract Length: 3 rd November 2025 to 31 st December 2025

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence

* Forward on escalated calls in the correct manner

* Maintain and develop knowledge of pension schemes

People

* Provide support to the administration team

* Support team members during busy periods

* Work as part of an effective team

Clients

* Answer the phones and respond to members queries to set service standards

* Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

* Communicate with members via email

* Make outbound calls when required

Financial

* Hit individual (KPI of 50 calls per day) and team targets

* Ensure timely completion of timesheets

Willis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

Minimum Criteria & Skills (including education & licenses)

Essential

* Able to work to a high level of accuracy

* Able to work well under pressure and meet targets

* Interpersonal skills to include good written and verbal communication

* Computer literate

* Excellent customer service skills and a positive, customer focused attitude

Advantageous

* Experience in either DB or DC pensions administration would be an advantage

* Experience working within a contact centre would be an advantage

Thank you for your time and cooperation.

Michael Page have partnered with a reputable business in Leeds who are experts in the automotive sector they are looking for a Contact Centre Advisor to join their team on a permanent basis to start asap.

The business are going through a very busy period and would be an exceptional time to join their established team!

If you are passionate about helping and supporting customers we would love to hear from you!

Client Details

Michael Page have partnered with a reputable business in Leeds who are experts in the automotive sector they are looking for a Contact Centre Advisor to join their team on a permanent basis to start asap.

The business are going through a very busy period and would be an exceptional time to join their established team!

If you are passionate about helping and supporting customers we would love to hear from you!

Description

As a Contact Centre Advisor you will be handing a high volume of inbound and outbound calls assisting with a variety of queries regarding the services and products the business offers.

You will be supporting with processing claims you will be the first point of contact for the customer gathering and fact finding all required information and dealing with this from start to finish.

The role will be working closely with third party organisations to get the claim dealt with quickly and efficiently and you will ensure the highest level of experience is provided at all times!

Profile

Ideally experience working within the motor industry or insurance however the business can be open to the industry

Previous customer service experience and ideally have worked previously in a Contact Centre Environment

Confident telephone manner with excellent communication skills

Able to work under pressure in a fast paced environment

An excellent team player

Job Offer

Salary of 25000+ reputable business within the automotive sector+ central location in Leeds easily accessible too from Bradford+ free parking+ full training provided+ excellent progression and development+ no shift patterns or weekends+ excellent offices and facilities+ great team and environment+ immediate interview please apply now!

We’re hiring 8 motivated Contact Centre Agents to join our client’s expanding outbound team. This isn’t cold calling, you’ll be speaking with warm leads who’ve already expressed interest, arranging appointments for the field-based sales consultants to visit.

The Role:

• p>Outbound calls only- no cold calling

• Follow up on inbound leads and set up appointments

• Speak with 30-40 customers per day

Shifts Available:

1. Afternoon & Saturday Shift (3 roles available)

• Mon–Thurs: 12pm – 8pm

• Saturday: 10am – 4pm

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• Days off: Friday & Sunday

2. Standard Weekday Shift (5 roles available)

• 2 days: 9:15am – 6:15pm

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• 2 days: 9:15am – 5:15pm (Mon–Thurs)

• Friday: 9:15am – 3:15pm

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• 1 in 4 Saturdays (when working a Saturday, you’ll get the Friday off)

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Salary & Benefits:

• £26,000 basic salary 

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• Monthly bonus plan based on appointments arranged

• 25 days holiday + bank holidays

• Office is 30 seconds walk from train & bus station

• Free onsite parking and close to the M60

Contract Centre Consultant

Location - North West region with expected travel onsite 2-3 days per week
Outside IR35
Start/End - November - March 2026

Summary
We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England.

Key Responsibilities
- Lead the establishment and ongoing management of contact centres, both outsourced and insourced.
- Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies.
- Collaborate with stakeholders to design and implement scalable contact centre solutions.
- Monitor and improve operational performance, ensuring service levels and KPIs are consistently met.
- Provide expert advice on best practices in contact centre management and customer engagement.
- Manage vendor relationships and ensure seamless integration of outsourced services.
- Support change management and training initiatives to embed new systems and processes.

Skills
- Experience in setting up, managing, and operating both outsourced and insourced contact centres
- Expertise in digitalising call centres from legacy systems
- Strong knowledge of contact centre technologies and platforms
- Excellent stakeholder management and communication skills
- Ability to lead cross-functional teams and manage multiple projects
- Analytical skills to monitor performance metrics and drive improvements
- Vendor and supplier management experience
- Change management and training delivery
- Strategic planning and operational execution
- Customer experience and service excellence focus


Software/Tools
- Contact centre platforms (e.g. Genesys, Avaya, NICE)
- CRM systems (e.g. Salesforce, Microsoft Dynamics)
- Workforce management and analytics tools
- Digital communication channels (chat, email, social media platforms)

Certifications & Standards
- Relevant contact centre or customer service management certifications (desirable)
- ITIL Foundation (desirable)
- Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential