2,658 Contact Centre jobs in the United Kingdom

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Purpose of Role:

At Pimlico Plumbers, we're not just London's largest independent servicing and maintenance company, we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry.

As a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.

Key Responsibilities:

• Collaborate with Contact Centre Managers to ensure smooth job allocation and despatch, supporting engineers and customers by assisting with job board updates, job ticket administration, and answering queries from engineers and booking coordinators.
• Answer phone calls from customers and engineers as required, ensuring that target handle rates are consistently met.
• Cover for Contact Centre Managers when needed, maintaining a proactive and professional approach to all calls and queries from both engineers and customers.
• Support the achievement of all call centre KPIs, assisting in the conversion of calls and handling complaints in a professional and effective manner.
• Assist engineers with diary management and query resolution, ensuring that their operations run smoothly.

Experience:

• At least 2 years experience leading daily contact centre operations by collaborating with managers to ensure efficient job allocation and despatch, maintaining real-time updates on job boards and ticket administration.
• Proven success delivering high-quality customer service.
• Acting as a reliable point of contact during managerial absences, professionally handling escalations and maintaining continuity in service delivery.
• Contributing to KPI achievement by assisting in call conversion efforts and resolving complaints with empathy and efficiency.
• Fostering a positive team environment by promoting high morale, engagement, and collaboration across the contact centre staff.

Critical Success Factors:

• Maintain customer phone call handling service levels at or above agreed levels.
• Achieve overall contact centre conversion at or above the required level.
• Minimise engineer query calls to the contact centre regarding team jobs.
• Maintain high morale, team spirit, and staff engagement among all team members.

About us:

Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.

In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.

Our Brands:

• Pimlico Plumbers London
• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Greensleeves Lawn Care

Contact Centre Manager – £50k

Location: Welwyn Garden City (fully office-based)

Salary: £0,000 per annum + excellent benefits

Contract: Full Time, Permanent

The Opportunity

We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels.

This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences.

The Role

As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth.

Key responsibilities include:

• Leading, coaching, and developing advisors with the support of Team Leaders
• Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey
• Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities
• Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty
• Owning performance metrics across service levels, conversion, and productivity
• Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction
• Contributing to workforce planning, resourcing, and operational strategy
• Partnering with senior leadership to align customer contact with wider business objectives
• Driving continuous improvement and embedding a performance-focused culture that supports commercial growth

About You

You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams.

You will need:

• Proven experience managing a contact centre or large customer service/sales team
• Strong background in coaching, development, and upskilling teams
• Experience monitoring quality and raising standards of performance
• Commercially minded with the ability to identify improvements and revenue opportunities
• Strategic thinker with experience influencing business direction
• Data-driven approach with strong decision-making and problem-solving skills
• Fully office-based in Welwyn Garden City (not hybrid or remote)

Why Join This Team?

As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation.

• Competitive salary of £50,000
< >25 days holiday plus bank holidays
• Career progression and professional development opportunities
• The chance to make a strategic impact at an award-winning, industry-leading organisation

This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office .

If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Contact Centre Manager – £50k

Location: Welwyn Garden City (fully office-based)

Salary: £0,000 per annum + excellent benefits

Contract: Full Time, Permanent

The Opportunity

We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels.

This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences.

The Role

As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth.

Key responsibilities include:

• Leading, coaching, and developing advisors with the support of Team Leaders
• Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey
• Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities
• Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty
• Owning performance metrics across service levels, conversion, and productivity
• Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction
• Contributing to workforce planning, resourcing, and operational strategy
• Partnering with senior leadership to align customer contact with wider business objectives
• Driving continuous improvement and embedding a performance-focused culture that supports commercial growth

About You

You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams.

You will need:

• Proven experience managing a contact centre or large customer service/sales team
• Strong background in coaching, development, and upskilling teams
• Experience monitoring quality and raising standards of performance
• Commercially minded with the ability to identify improvements and revenue opportunities
• Strategic thinker with experience influencing business direction
• Data-driven approach with strong decision-making and problem-solving skills
• Fully office-based in Welwyn Garden City (not hybrid or remote)

Why Join This Team?

As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation.

• Competitive salary of £50,000
< >25 days holiday plus bank holidays
• Career progression and professional development opportunities
• The chance to make a strategic impact at an award-winning, industry-leading organisation

This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office .

If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.

We have exciting opportunities for a Telesales Representative to join our team within Vistry Services Division, where you can be based near to any of our Midlands regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. This is a high volume call centre based vacancy, whereby the expectation is to make / received roughly 10 calls per hour. The role will also support the Sales Consultants by booking viewing appointments. You will also support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.

This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Full clean driving licence
• 5 GCSEs or equivalent including Maths and English
• Working with IT systems e.g., Outlook, Excel
• Working with prospect databases
• Experience of working in a busy contact Centre environment
• Good administration skills
• Accuracy and good attention to detail
• Good telephone skills
• Good organisational skills
• Excellent communication skills
• A friendly, trustworthy, and professional attitude 
• Ability to work under pressure and meet deadlines and targets.
• Ability to work effectively in an office of home environment Willing to be flexible in respect of day-to-day duties and hours worked
• Willing to travel to all sites on an ad hoc basis within the division as required to support development understanding

Desirable…

• Experience of working Microsoft Dynamics
• Experience and understanding of the new build industry and customers journey to buy a home
• Experience in a customer facing role
• An understanding of the property and housing market

• To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.
• Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
• Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
• Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.
• Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
• Undertake all tasks accurately and efficiently and in accordance with GDPR.
• Deal with all customer enquiries in a polite, efficient, and confidential manner.
• Ensure compliance with Company policies and procedures.
• Assist the supervisor to provide visibility of performance of opportunities for optimisation.
• Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.
• Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
• Attend departmental meetings as required.
• Complete mandatory training programmes as required including GDPR and cyber security.
• Ensure compliance with Company Health and Safety policies and procedures and legislation.
• Provide supervisor with monthly commission claim using accurate information.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-WS1

We have exciting opportunities for a Telesales Representative to join our team within Vistry Services Division, where you can be based near to any of our South West regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. This is a high volume call centre based vacancy, whereby the expectation is to make / received roughly 10 calls per hour. The role will also support the Sales Consultants by booking viewing appointments. You will also support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.

This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Full clean driving licence
• 5 GCSEs or equivalent including Maths and English
• Working with IT systems e.g., Outlook, Excel
• Working with prospect databases
• Experience of working in a busy contact Centre environment
• Good administration skills
• Accuracy and good attention to detail
• Good telephone skills
• Good organisational skills
• Excellent communication skills
• A friendly, trustworthy, and professional attitude 
• Ability to work under pressure and meet deadlines and targets.
• Ability to work effectively in an office of home environment Willing to be flexible in respect of day-to-day duties and hours worked
• Willing to travel to all sites on an ad hoc basis within the division as required to support development understanding

Desirable…

• Experience of working Microsoft Dynamics
• Experience and understanding of the new build industry and customers journey to buy a home
• Experience in a customer facing role
• An understanding of the property and housing market

• To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.
• Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
• Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
• Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.
• Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
• Undertake all tasks accurately and efficiently and in accordance with GDPR.
• Deal with all customer enquiries in a polite, efficient, and confidential manner.
• Ensure compliance with Company policies and procedures.
• Assist the supervisor to provide visibility of performance of opportunities for optimisation.
• Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.
• Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
• Attend departmental meetings as required.
• Complete mandatory training programmes as required including GDPR and cyber security.
• Ensure compliance with Company Health and Safety policies and procedures and legislation.
• Provide supervisor with monthly commission claim using accurate information.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-WS1

We have exciting opportunities for a Telesales Representative to join our team within Vistry Services Division, where you can be based near to any of our North West regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. This is a high volume call centre based vacancy, whereby the expectation is to make / received roughly 10 calls per hour. The role will also support the Sales Consultants by booking viewing appointments. You will also support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.

This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Full clean driving licence
• 5 GCSEs or equivalent including Maths and English
• Working with IT systems e.g., Outlook, Excel
• Working with prospect databases
• Experience of working in a busy contact Centre environment
• Good administration skills
• Accuracy and good attention to detail
• Good telephone skills
• Good organisational skills
• Excellent communication skills
• A friendly, trustworthy, and professional attitude 
• Ability to work under pressure and meet deadlines and targets.
• Ability to work effectively in an office of home environment Willing to be flexible in respect of day-to-day duties and hours worked
• Willing to travel to all sites on an ad hoc basis within the division as required to support development understanding

Desirable…

• Experience of working Microsoft Dynamics
• Experience and understanding of the new build industry and customers journey to buy a home
• Experience in a customer facing role
• An understanding of the property and housing market

• To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.
• Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
• Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
• Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.
• Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
• Undertake all tasks accurately and efficiently and in accordance with GDPR.
• Deal with all customer enquiries in a polite, efficient, and confidential manner.
• Ensure compliance with Company policies and procedures.
• Assist the supervisor to provide visibility of performance of opportunities for optimisation.
• Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.
• Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
• Attend departmental meetings as required.
• Complete mandatory training programmes as required including GDPR and cyber security.
• Ensure compliance with Company Health and Safety policies and procedures and legislation.
• Provide supervisor with monthly commission claim using accurate information.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-WS1

We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our East & London regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. This is a high volume call centre based vacancy, whereby the expectation is to make / received roughly 10 calls per hour. The role will also support the Sales Consultants by booking viewing appointments. You will also support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.

This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Full clean driving licence
• 5 GCSEs or equivalent including Maths and English
• Working with IT systems e.g., Outlook, Excel
• Working with prospect databases
• Experience of working in a busy contact Centre environment
• Good administration skills
• Accuracy and good attention to detail
• Good telephone skills
• Good organisational skills
• Excellent communication skills
• A friendly, trustworthy, and professional attitude 
• Ability to work under pressure and meet deadlines and targets.
• Ability to work effectively in an office of home environment Willing to be flexible in respect of day-to-day duties and hours worked
• Willing to travel to all sites on an ad hoc basis within the division as required to support development understanding

Desirable…

• Experience of working Microsoft Dynamics
• Experience and understanding of the new build industry and customers journey to buy a home
• Experience in a customer facing role
• An understanding of the property and housing market

• To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.
• Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
• Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
• Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.
• Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
• Undertake all tasks accurately and efficiently and in accordance with GDPR.
• Deal with all customer enquiries in a polite, efficient, and confidential manner.
• Ensure compliance with Company policies and procedures.
• Assist the supervisor to provide visibility of performance of opportunities for optimisation.
• Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.
• Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
• Attend departmental meetings as required.
• Complete mandatory training programmes as required including GDPR and cyber security.
• Ensure compliance with Company Health and Safety policies and procedures and legislation.
• Provide supervisor with monthly commission claim using accurate information.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-WS1