1897 Contact Centre jobs in Warrington

Contract Centre Consultant

Location - North West region with expected travel onsite 2-3 days per week
Outside IR35
Start/End - November - March 2026

Summary
We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England.

Key Responsibilities
- Lead the establishment and ongoing management of contact centres, both outsourced and insourced.
- Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies.
- Collaborate with stakeholders to design and implement scalable contact centre solutions.
- Monitor and improve operational performance, ensuring service levels and KPIs are consistently met.
- Provide expert advice on best practices in contact centre management and customer engagement.
- Manage vendor relationships and ensure seamless integration of outsourced services.
- Support change management and training initiatives to embed new systems and processes.

Skills
- Experience in setting up, managing, and operating both outsourced and insourced contact centres
- Expertise in digitalising call centres from legacy systems
- Strong knowledge of contact centre technologies and platforms
- Excellent stakeholder management and communication skills
- Ability to lead cross-functional teams and manage multiple projects
- Analytical skills to monitor performance metrics and drive improvements
- Vendor and supplier management experience
- Change management and training delivery
- Strategic planning and operational execution
- Customer experience and service excellence focus


Software/Tools
- Contact centre platforms (e.g. Genesys, Avaya, NICE)
- CRM systems (e.g. Salesforce, Microsoft Dynamics)
- Workforce management and analytics tools
- Digital communication channels (chat, email, social media platforms)

Certifications & Standards
- Relevant contact centre or customer service management certifications (desirable)
- ITIL Foundation (desirable)
- Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential

Contract Centre Consultant

Location - North West region with expected travel onsite 2-3 days per week
Outside IR35
Start/End - November - March 2026

Summary
We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England.

Key Responsibilities
- Lead the establishment and ongoing management of contact centres, both outsourced and insourced.
- Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies.
- Collaborate with stakeholders to design and implement scalable contact centre solutions.
- Monitor and improve operational performance, ensuring service levels and KPIs are consistently met.
- Provide expert advice on best practices in contact centre management and customer engagement.
- Manage vendor relationships and ensure seamless integration of outsourced services.
- Support change management and training initiatives to embed new systems and processes.

Skills
- Experience in setting up, managing, and operating both outsourced and insourced contact centres
- Expertise in digitalising call centres from legacy systems
- Strong knowledge of contact centre technologies and platforms
- Excellent stakeholder management and communication skills
- Ability to lead cross-functional teams and manage multiple projects
- Analytical skills to monitor performance metrics and drive improvements
- Vendor and supplier management experience
- Change management and training delivery
- Strategic planning and operational execution
- Customer experience and service excellence focus


Software/Tools
- Contact centre platforms (e.g. Genesys, Avaya, NICE)
- CRM systems (e.g. Salesforce, Microsoft Dynamics)
- Workforce management and analytics tools
- Digital communication channels (chat, email, social media platforms)

Certifications & Standards
- Relevant contact centre or customer service management certifications (desirable)
- ITIL Foundation (desirable)
- Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential

We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Monday - Saturday (Rota)

Salary - £25,467 plus OTE bonus £400

Requirements

You will be:

• Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
• Working to individual and team KPI’s
• Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
• Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
• Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
• Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
• Adhering to polices and procedures.

You must have:

• Customer service experience
• Service booking/reception experience
• Desire to succeed
• Excellent sales skills
• PC literate
• Problem solving abilities
• The drive to build customer rapport
• Ability to handle pressure working in a busy call centre environment

Benefits

Colleague Referral Scheme (£500 - 1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform provided

• On site gym

Blume started in 2012 with one mission:

Help law firms grow, and make the claims process less stressful for people dealing with some of life's toughest moments.

By 2019, we'd already been named one of the UK's best start-ups (not to brag. but we're pretty proud of that).

Why "Blume"? Because we help our customers and clients flourish, and we've been doing it every day since we started.

Our colleagues.

WHJS1_UKTJ

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Warrington Sales Team in our state of the art Contact Centre and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What’s in it for you?

• A great starting salary of  £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Warrington Sales Team in our state of the art Contact Centre and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What’s in it for you?

• A great starting salary of  £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Debt Recovery Agent / Contact Centre Telephone Collections Agent who has some previous experience in the collections / financial services industry within a call centre environment is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.

ALL LEVELS OF EXPERIENCE CONSIDERED FULL TRAINING PROVIDED

If you have p.

WHJS1_UKTJ

Help-desk Administrator Required

Job Type: Temp - Perm

Start date: Immediate/Notice period

Location: Salford

Salary: 25,500 - 26,000

JOB DESCRIPTION:

An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.

Working hours

Monday to Friday

8:30am - 5pm.

Daily responsibilities will include:

• Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
• Provide accurate records of all the details of each Service request into the appropriate systems
• Provide a level of customer service which meets or exceeds the service commitment
• Accurately record details of all Service Requests
• Exhibit clear and professional behaviour when communicating via telephone or mail
• To achieve a high degree of customer and supplier satisfaction

Requirements for the role:

• Customer Service/Helpdesk experience
• Good Communication
• Knowledge of computer databases and their applications
• Planning and Organising
• Analytical Thinking

If you are interested in the role, please send your CV or call Jess on (phone number removed)