1775 Contact Centre jobs in Warrington

Job Title: Contact Centre Operative

Duration: 12 months, temp to perm

Location: Manchester/Hybrid (three days per week in the office)

Salary: 25000 per annum plus 5% bonus

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you! Our client, a leading name in the banking industry, is seeking 4 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and an annual salary of 25,000.

What You'll Do:

As a Contact Centre Operative, you'll be at the forefront of customer interactions, responding to shareholder queries received via phone, email, letter, or webchat. Here's what to expect:

• Engage with Customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate.
• Investigate and Resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until resolved.
• Place Trades: Execute telephone trades in accordance with received instructions, ensuring compliance with procedures.
• Collaborate: Route complex issues to the appropriate team and keep shareholders informed once resolutions are found.
• Follow Up: Review daily open items to ensure proper follow-up and closure of queries.

What You Bring:

• High school diploma or equivalent education/experience is required.
• Strong communication skills and a customer-centric mindset.
• A proactive approach to problem-solving and accountability for your work.

Why You'll Love Working Here:

• Hybrid Working: Enjoy a flexible work environment that allows you to balance home and office life.
• Professional Development: Take advantage of training and coaching opportunities to enhance your skills and elevate your career.
• Supportive Team: Join a friendly and enthusiastic team that values collaboration and excellence in service delivery.

Ready to Apply?

If you're excited about making a difference and being part of a vibrant team, we want to hear from you! Don't miss out on this fantastic opportunity to grow your career in the banking industry.

Join us and be part of a team that values your contribution and supports your growth. We can't wait to meet you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Contact Centre Operative

Duration: 12 months, temp to perm

Location: Manchester/Hybrid (four days per week in the office)

Salary: 25000 per annum plus 5% bonus

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you! Our client, a leading name in the banking industry, is seeking 4 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and a competitive annual salary of 25,000.

What You'll Do:

As a Contact Centre Operative, you'll be at the forefront of customer interactions, responding to shareholder queries received via phone, email, letter, or webchat. Here's what to expect:
* Engage with Customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate.
* Investigate and Resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until resolved.
* Place Trades: Execute telephone trades in accordance with received instructions, ensuring compliance with procedures.
* Collaborate: Route complex issues to the appropriate team and keep shareholders informed once resolutions are found.
* Follow Up: Review daily open items to ensure proper follow-up and closure of queries.

What You Bring:
* High school diploma or equivalent education/experience is required.
* Strong communication skills and a customer-centric mindset.
* A proactive approach to problem-solving and accountability for your work.

Why You'll Love Working Here:
* Hybrid Working: Enjoy a flexible work environment that allows you to balance home and office life.
* Professional Development: Take advantage of training and coaching opportunities to enhance your skills and elevate your career.
* Supportive Team: Join a friendly and enthusiastic team that values collaboration and excellence in service delivery.

Ready to Apply?

If you're excited about making a difference and being part of a vibrant team, we want to hear from you! Don't miss out on this fantastic opportunity to grow your career in the banking industry.

Join us and be part of a team that values your contribution and supports your growth. We can't wait to meet you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

Head of Contact Centre | North West |

Up to 80-90k + Bonus/ Benefits

Location: Bury, on-site 5 Days a week

Team Size: circa (Apply online only)
Status: Senior Leadership Role | Long-Term Strategic Appointments

Zachary Daniels is proud to be partnering exclusively with a leading consumer services business to appoint a transformational Head of Contact Centre based at their North West HQ.

This is a truly exciting and rare opportunity to join a purpose-led, high-growth organisation that is a clear leader in its field. Their reputation for service excellence is unparalleled - and this role sits right at the heart of that experience.

The Role: Head of Contact Centre

This is a critical, confidential leadership hire, ideal for someone who is both commercially astute and people-focused. The Contact Centre function - based primarily in Bury - is made up of several specialist teams that span the entire customer journey, from first contact to aftercare.

We're looking for someone who can own and elevate the function: building capability, driving smarter ways of working, and ensuring that service quality grows with scale.

Key Responsibilities:

• Lead and inspire a team daily
• Take full strategic and operational ownership of the Contact Centre function
• Drive performance through effective planning, budgeting, and resource management
• Identify digital and process innovations that improve service and efficiency
• Collaborate cross-functionally at senior leadership level to align and support wider business goals
• Develop future capability through leadership development, recognition, and high-performance culture
• Embed customer-first thinking and ensure service excellence is consistent and scalable
• Ensure all compliance, quality, and safety standards are upheld across the function

What We're Looking For:

This isn't a "steady-state" role. It requires a leader who thrives in fast-moving environments and enjoys building, scaling, and improving complex operations. You'll need to be:

• A proven contact centre leader with experience managing large, multi-functional teams
• You'll need a vast amount of experience 8 to 10 years+ minimum in a senior leadership role! (definite)
• Commercially sharp, with strong budgeting, forecasting, and reporting skills
• An inspirational people leader - visible, empowering, and respected across all levels
• Strategic yet hands-on: able to zoom out and shape long-term direction while managing daily performance
• Change-oriented and resilient - you're not afraid to challenge the status quo and lead transformation
• Experienced in cross-functional collaboration at SLT level
• Passionate about quality and service - and motivated by doing the right thing for customers

Sector experience is flexible - we'd love to hear from people with backgrounds in retail, digital customer operations, regulated services, or any high-growth, customer-focused business.

Why This Role?

• Join a respected and values-led business on a strong growth trajectory
• Play a key role in shaping the future of a central, business-critical function
• Work closely with a high-performing executive team and be part of strategic decision-making
• Make a real difference to the quality of service received by thousands every month

This is an exceptional leadership opportunity with purpose, scale, and strategic influence.

If you're an experienced contact centre or customer operations leader ready to take on your next challenge, we'd love to speak to you.

BBBH33803

Head of Contact Centre | North West |

Up to 80-90k + Bonus/ Benefits

Location: Bury, on-site 5 Days a week

Team Size: circa (Apply online only)
Status: Senior Leadership Role | Long-Term Strategic Appointments

Zachary Daniels is proud to be partnering exclusively with a leading consumer services business to appoint a transformational Head of Contact Centre based at their North West HQ.

This is a truly exciting and rare opportunity to join a purpose-led, high-growth organisation that is a clear leader in its field. Their reputation for service excellence is unparalleled - and this role sits right at the heart of that experience.

The Role: Head of Contact Centre

This is a critical, confidential leadership hire, ideal for someone who is both commercially astute and people-focused. The Contact Centre function - based primarily in Bury - is made up of several specialist teams that span the entire customer journey, from first contact to aftercare.

We're looking for someone who can own and elevate the function: building capability, driving smarter ways of working, and ensuring that service quality grows with scale.

Key Responsibilities:

• Lead and inspire a team daily
• Take full strategic and operational ownership of the Contact Centre function
• Drive performance through effective planning, budgeting, and resource management
• Identify digital and process innovations that improve service and efficiency
• Collaborate cross-functionally at senior leadership level to align and support wider business goals
• Develop future capability through leadership development, recognition, and high-performance culture
• Embed customer-first thinking and ensure service excellence is consistent and scalable
• Ensure all compliance, quality, and safety standards are upheld across the function

What We're Looking For:

This isn't a "steady-state" role. It requires a leader who thrives in fast-moving environments and enjoys building, scaling, and improving complex operations. You'll need to be:

• A proven contact centre leader with experience managing large, multi-functional teams
• You'll need a vast amount of experience 8 to 10 years+ minimum in a senior leadership role! (definite)
• Commercially sharp, with strong budgeting, forecasting, and reporting skills
• An inspirational people leader - visible, empowering, and respected across all levels
• Strategic yet hands-on: able to zoom out and shape long-term direction while managing daily performance
• Change-oriented and resilient - you're not afraid to challenge the status quo and lead transformation
• Experienced in cross-functional collaboration at SLT level
• Passionate about quality and service - and motivated by doing the right thing for customers

Sector experience is flexible - we'd love to hear from people with backgrounds in retail, digital customer operations, regulated services, or any high-growth, customer-focused business.

Why This Role?

• Join a respected and values-led business on a strong growth trajectory
• Play a key role in shaping the future of a central, business-critical function
• Work closely with a high-performing executive team and be part of strategic decision-making
• Make a real difference to the quality of service received by thousands every month

This is an exceptional leadership opportunity with purpose, scale, and strategic influence.

If you're an experienced contact centre or customer operations leader ready to take on your next challenge, we'd love to speak to you.

The Role:

This role offers an exciting and rewarding opportunity to be part of a leadership team who will work towards achieving the Solus company goal,Getting Our Customers Back To Normal . You will achieve this by leading a team of customer service agents to identify and allocate repairs to the most appropriate repair centre utilising key data to make informed decisions to achieve the best outcome.

WHJS1_UKTJ

M&S Bank - Customer Service Contact Centre Advisor

Full time

Salary starting at £24,000

Hybrid Working

Shifts - Our contact centre is open 8am-8pm 7 days a week so your working pattern would include working some weekends and evenings, but we'll chat through the shift patterns during the recruitment process.

Who we are.

We are Marks & Spencer's financial partner, and our aim is to bring the trusted M&S v.

WHJS1_UKTJ

Internationally successful: The Wienerberger Group

Come and join us as a Customer Support Advisor at our Head Office in Cheadle.

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

About the Role

As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately.

You’ll be providing seamless communication for the customer, ensuring the dispatch/logistics team are kept in the loop to make sure our products arrive when needed.

You’ll be joining a friendly team based at our Head Office, with excellent training to help you succeed, and opportunities to develop in the business.

Duties also include:

• Maintain excellent relationships with the external sales team
li>Participate in customer visits and attend sales meetings
• Data checking & verifying schedules
• Providing customers with regular updates on their cases
• Supporting the sales team with pricing, orders and investigating problems

Hours of Work:  Monday to Friday, 9.00am – 5.00pm

About You

You will be an experienced Customer Service/Customer Support professional who has helped customers with queries and investigated issues.

You’ll have a positive attitude and a commitment to excellent customer service.

Strong communication (verbal and written) is key as you’ll regularly be corresponding via email or phone call with both customers and internal colleagues.

You’ll also have

• Good analytical skills
• Ability to work calmly under pressure
• Proficient in Microsoft applications (Word, Outlook, Excel etc)
• Able to work both on own initiative and as part of a team
• Good team playing skills

About our Benefits

• Salary up to £27,000 (depending on experience)
li>Professional growth, training, and opportunities to hone your skills and knowledge
• Annual bonus scheme up to 4%
• Ability to purchase additional holidays
• Company Pension
• SIP – ability to become a shareholder via our Share Scheme
< i>Life Assurance
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

About us

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

So what are you waiting for?  Come and join Wienerberger as a Customer Support Advisor and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.

Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company?

We’ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester.

You’ll be responsible for providing excellent first line support to our UK-wide and European customers troubleshooting a broad range of technical matters. As a natural problem solver, you’ll be required to learn and advise on mechanical, electrical and software installations and issues.

As a Customer Support Advisor, you will have the following responsibilities:

• Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print products and services.
li>Gaining knowledge of the entire mechanical, electronic and software product range.
• Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary.
• Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high.
• Supporting an international customer base
• Taking accountability for systems infrastructure, that it is up to date and fit for purpose, and to ensure smooth processing of datasets, minimising backlog of jobs.
• Managing stakeholder expectations regarding product/shipment availability and quality.

Qualifications, Skills & Experience required to become our Customer Support Advisor :

• Significant hands-on commercial experience in a customer-facing role, ideally within a technical support environment.
• A relevant vocational course certification, or equivalent practical experience in a similar position.
• A proven analytical and creative approach to identifying and resolving technical issues and capable of explaining technical information clearly and concisely to diverse customers.
• Excellent verbal and written communication skills
• Highly organised with excellent attention to detail, capable of managing documentation and processes efficiently
• To work effectively to deadlines, manage multiple tasks simultaneously, and consistently deliver high-quality support.
• A proactive and adaptable team player committed to customer satisfaction.

Package & Perks you will receive as our Customer Support Advisor:

• A competitive salary
• Flexible working hours
• 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme   
< i>Free secure parking
• Onsite electric car charging points
• Staff car workshop     
Free onsite modern gym
• Cycle to Work Scheme
• Informal dress code     
Paid breaks, with free hot premium drinks

We're innovative.

Trading for over 30 years here at Innovative Technology, where we have offices on five continents & employ around 400 people, with almost 200 based from our state-of-the-art R&D hub & global head office in Oldham, Manchester.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation & control access for some of the world’s leading companies.

By being true to our values of Innovation, Collaboration, Respect and Drive we’ve driven significant growth and won numerous domestic & international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.

We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

What’s next?

If you are looking for an exciting opportunity, we want to hear from you. Tell us about yourself in our online application form!

Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company?

We’ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester.

You’ll be responsible for providing excellent first line support to our UK-wide and European customers troubleshooting a broad range of technical matters. As a natural problem solver, you’ll be required to learn and advise on mechanical, electrical and software installations and issues.

As a Customer Support Advisor, you will have the following responsibilities:

• Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print products and services.
li>Gaining knowledge of the entire mechanical, electronic and software product range.
• Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary.
• Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high.
• Supporting an international customer base
• Taking accountability for systems infrastructure, that it is up to date and fit for purpose, and to ensure smooth processing of datasets, minimising backlog of jobs.
• Managing stakeholder expectations regarding product/shipment availability and quality.

Qualifications, Skills & Experience required to become our Customer Support Advisor :

• Significant hands-on commercial experience in a customer-facing role, ideally within a technical support environment.
• A relevant vocational course certification, or equivalent practical experience in a similar position.
• A proven analytical and creative approach to identifying and resolving technical issues and capable of explaining technical information clearly and concisely to diverse customers.
• Excellent verbal and written communication skills
• Highly organised with excellent attention to detail, capable of managing documentation and processes efficiently
• To work effectively to deadlines, manage multiple tasks simultaneously, and consistently deliver high-quality support.
• A proactive and adaptable team player committed to customer satisfaction.

Package & Perks you will receive as our Customer Support Advisor:

• A competitive salary
• Flexible working hours
• 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme   
< i>Free secure parking
• Onsite electric car charging points
• Staff car workshop     
Free onsite modern gym
• Cycle to Work Scheme
• Informal dress code     
Paid breaks, with free hot premium drinks

We're innovative.

Trading for over 30 years here at Innovative Technology, where we have offices on five continents & employ around 400 people, with almost 200 based from our state-of-the-art R&D hub & global head office in Oldham, Manchester.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation & control access for some of the world’s leading companies.

By being true to our values of Innovation, Collaboration, Respect and Drive we’ve driven significant growth and won numerous domestic & international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.

We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

What’s next?

If you are looking for an exciting opportunity, we want to hear from you. Tell us about yourself in our online application form!