What Contract Management Jobs are in London?

**About the Role:**
**Grade Level (for internal use):**
13
**About the Role:**
This highly visible IT Sourcing Director role offers the opportunity to, in partnership with an experienced group of IT procurement professionals, shape and directly influence S&P's most critical IT investment considerations through the development of robust, supporting category & sourcing strategies. This role involves collaborating with our CTO, CISO, CPO, Controller & their respective leadership teams to identify technical & business requirements, conducting market analyses, managing sourcing events, and negotiating contracts with new and incumbent suppliers to ensure best-in-class qualitative & quantitative outcomes are cross-functionally delivered. The IT Sourcing Director will also manage supplier relationships, monitor performance, drive continuous improvement, and ensure compliance with organizational policies and procedures.
The ideal candidate will have executive presence, strong analytical skills, deep domain expertise spanning the IT product & managed services marketplace, and the ability to independently deliver significant cost savings while maintaining a balance of quality & innovation within the outcomes delivered.
**Responsibilities and Impact:**
+ Create, refresh, and implement new or existing category strategies for all assigned sub-categories
+ Lead high profile negotiations with large enterprise supplier partners, delivering maximum commercial benefit whilst ensuring business needs are met
+ Build and maintain relationships with strategic vendors and internal stakeholders.
+ Manage senior level stakeholder and appropriately challenge thinking, strategy or decisions by bringing strong commercial knowledge and market insights to bear
+ Establish performance based professional service agreements spanning the IT managed service, Cloud, SaaS software, network, compute, data & analytics, and enterprise architecture capability spaces
+ Translate business strategies into effective category & sourcing strategies.
+ Achieve profit margin improvements through proactive sourcing approaches.
+ Manage key supplier relationships and ensure performance, continuous improvement, and contract compliance.
+ Develop and maintain tools and procedures for contract management.
+ Facilitate resolution of contractual issues to minimize service disruptions.
+ Track deliverables and obligations, ensuring compliance with agreements.
+ Oversee the contract change process, ensuring all terms are met and risks are managed
**Compensation/Benefits Information:** (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $149,031 to $260,291.25. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here ( We're Looking For:**
**Basic Required Qualifications:**
+ Bachelor's degree in the field of Business, Finance, Technology, Mathematics, or Supply Chain Management
+ Advanced degree (JD, MBA, MS) preferred
+ 7-10+ years of technology procurement work experience
+ Proven contract and supplier management experience with global, offshore Managed Services Providers
+ Demonstrated analytical and problem-solving skills with high attention to detail and accuracy
+ Excellent organizational skills with the ability to multi-task and prioritize in a dynamic work environment
+ Outstanding presentation and interpersonal skills, including the ability to interact effectively with senior management
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United States.
**Return to Work:**
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
**What's In It For** **You?**
**Our Mission:**
Advancing Essential Intelligence.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** Know Your Rights: Workplace discrimination is illegal ( - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** New York, New York, United States

Manager - Digital Product Management
LONDON, United Kingdom(Hybrid)
**Job Description**
The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
About the Role
American Express is expanding its platform capabilities with the goal of scaling our Acquisition experiences consistency, speed, and governance across Consumer, MGM, and Commercial product lines. This role sits at the heart of that effort, supporting the Platform Product Director, Product Analysts, and cross-functional team.
This is a platform-focused role, which means the work is less about shipping end-user features and more about enabling teams to build better, faster, and more consistently. If you're energised by systems thinking, cross-team collaboration, and the idea that great infrastructure makes great products possible - this is for you.
About the Team
The Platform Team at American Express is building the foundation that enables faster, more consistent product development at scale to accelerate efficiency & time-to-market across our global product lines.
This is a collaborative, high-impact team where your work will directly influence how products are built across the enterprise. We value intellectual curiosity, clear thinking, and a genuine interest in scaling products & experiences globally
**Responsibilities**
What You'll Do
+ Own and deliver the Platform roadmap, establish new working models cross functionally and help to scale our Acquisition Experiences globally
+ Support experimentation establishing a feedback loop for insights to scale globally whilst driving forward Platform strategy
+ Partner closely with core teams to ensure experiences are scaled efficiently
+ Collaborate across marketing, design, analytics and engineering to deliver robust journey improvements at pace
+ Champion Platform thinking across the Enterprise to set teams up for success
+ Lead and develop a team of POs communicating priorities and outcomes clearly
+ Support divergence governance processes - helping teams evaluate when to customise vs. adopt shared components
+ Maintain traceability between platform decisions and downstream product impacts
+ Contribute to the development of scoring models, decision frameworks, and playbooks
Ways of Working
+ Comfortable with ambiguity - platform work is often more strategic and less defined than feature delivery
+ Systems thinker who can trace how a component decision ripples across multiple products and teams
+ Self-directed and proactive - able to identify what needs documenting or analysing without being asked
+ Collaborative - effective at working across disciplines
+ Detail-oriented without losing sight of the bigger picture
**Qualifications**
Minimum Qualifications
+ 5+ years in a product analyst, business analyst, or related role
+ Strong requirements gathering and documentation skills (user stories, PRDs, acceptance criteria)
+ Comfortable working on platform, infrastructure, or enablement products - not just consumer-facing features
+ Experience analysing cross-team dependencies and managing competing priorities
+ Proficiency with JIRA, Confluence, or similar tools
+ Strong written communication - able to produce clear async documentation for technical and non-technical audienc Stakeholder & Cross-team Collaboration
+ Act as a connective layer between platform engineering, design, and experience product teams
+ Facilitate working sessions, document decisions, and track follow-ups
+ Help communicate the value of shared components to leadership and partner teams
+ Support multi-market rollout coordination (e.g. international expansion of Libraries, Platform Upgrades etc.)
+ Stakeholder management skills with the ability to build credibility across engineering and product teams
Preferred Qualifications
+ Experience with shared component libraries, design systems, or developer-facing platforms
+ Familiarity with API documentation and technical specifications
+ Experience supporting multi-team or multi-market rollouts
+ Dashboard and reporting tools
+ Figma familiarity at a reviewer/handoff level
+ Background in fintech, regulated industries, or large enterprise environments
Nice to Have (Curiosity Over Experience)
+ We don't expect expertise here - but we do want someone who's genuinely curious and eager to grow into these areas alongside the team:
+ Awareness of design system governance or component contribution models
+ Interest in agentic AI and AI-assisted product workflows
+ Exposure to platform adoption tracking or internal developer tooling
+ Experience with divergence or configuration decision frameworks
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job Info**
+ Job Identification
+ Job Category Product
+ Posting Date 06/19/2026, 08:07 AM
+ Apply Before 06/26/2026, 05:00 AM
+ Job Schedule Full time
+ Job Shift Day
+ Locations Belgrave H Belgrave House, London, LONDON, SW1W 9TQ, GB(Hybrid)
+ Career Area Product
Return to Jobs List (

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Risk Management - Customer Risk Management
Overview
We are currently looking for a Manager, Europe Customer Risk Management (CRM), reporting to the Europe Regional CRM VP.
The primary responsibility of the Manager is to ensure counterparty/credit customer risk is appropriately identified, monitored and managed in accordance with the applicable Mastercard policies & procedures and risk appetite. The role is on the First Line of Defense under the Strategy & Operations organization, with partnership with the Second Line Credit Risk function.
Mastercard has approximately $75B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates engagement with senior management, Mastercard's sales, franchise, and product organizations as well as our customers (issuers, acquirers, etc.). This role provides great opportunities to learn and grow your career within Mastercard.
Role
The primary responsibility is to ensure counterparty customer risk for assigned markets is appropriately identified, assessed, managed and mitigated in accordance with Mastercard's policies & procedures and risk appetite framework. This includes, but is not limited to:
- Managing credit risk for the assigned portfolio, both on an individual and on a portfolio basis; point of contact for all CRM related matters for the assigned portfolio
- Implementing risk policies and procedures to minimize potential credit losses while supporting business initiatives
- Conducting customer credit risk underwriting analysis and strategy execution of customer risk management, leveraging the understanding of risks and regulations
- Partnering with CRM Center of Excellence to ensure 24x7 customer exposure monitoring and management
- Developing and managing risk processes, including the development of alternative risk mitigation solutions
- Conducting credit considerations in the application process of new customers where needed
- Helping prepare external and internal CRM-related reporting
- Supporting cross-functional initiatives to deliver on risk goals
All About You
- Graduate degree in business, finance, economics or equivalent
- Experience in credit risk assessment and financial statements analysis; experience in / knowledge of the European banking sector and/or payments is a strong plus
- Strong analytical and problem-solving skills; ability to identify potential sources of risk and provide solutions
- Strong negotiation and influencing skills
- Ability to manage through a crisis and ability to make tough decisions with imperfect / incomplete information
- Excellent written and verbal English communication skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**Job Description**
This is an exciting and interesting time to join the AECOM Architecture & Design (A+D) team covering all aspects of work across all Market Sectors & Geographies, twinned with this is our ever-expanding digital scope and client's requirements, ensuring a variety of innovative programs and projects to work on.
The growth of the digital team in the A+D sector requires the appointment of a UK&I Digital information Management Lead who will ensure successful delivery utilising cutting edge digital technology. They will be supported by individuals in the digital team who focus on specific aspects of the overall role, such as digital delivery, consulting, implementation and optimisation.
Reporting to the UKI Digital Lead for A+D and working closely with the A+D Sector Leads and subsequent design delivery teams, the successful candidate will have proven experience in organisational digital transformation and the application of "Digital by Default" to all facets of programme and project delivery. They will have strong development skills and the technical ability, knowledge, and competence to provide guidance, training and support.
**_Here's what you'll do:_**
+ Participate in key areas of the A+D digital strategy activities aligned to business line's strategic growth areas, regional and global business line digital plan. Report on progress against the assigned items of digital development and any Return on Investment of digital specific funding
+ Support Architecture & Design (A+D) teams across market sectors on assigned projects and programmes, ensuring technical excellence and providing leadership in BIM deployment and delivery
+ Work with design team leads as a digital champion to ensure the right client solutions, are delivered on time, within budget, and to the required professional, quality, and legislative standards every time
+ Oversee execution of the standardisation of processes, products, design, and data throughout delivery lifecycles
+ Enabling environments for healthy project initiation, generative design production, automated data analysis and project information delivery assurance reporting
+ Manage Autodesk Forma (Formerly Autodesk Construction Cloud ACC) project administration activities, project initiation and ongoing management of information exchange
+ Author, coordinate and maintain AECOM suite of documents, guidance and templates in line with both strategic and project delivery aspects of ISO19650
+ Foster improvements in quality and efficiency by integrating digital tools and methodologies. Track and communicate progress using metrics such as software token usage, client satisfaction surveys, and rework rates. Enhance the success of execution by collaborating with Project Managers and technical leaders to guarantee optimal resource utilisation and the selection of appropriate digital tools and solutions during digital audits of bids and projects
+ Lead by example by visibly driving SH&E culture, ensuring effective implementation of AECOM SH&E policies and procedures, and achievement of the SH&E core value metrics for the Operating Unit
+ Implementing and ensuring compliance with AECOM Ethics & Compliance policies and procedures.
**Come grow with us.**
Become part of our dynamic A+D team, which boasts a team of leading and innovating industry experts. Collaborate with top-tier engineers to deliver a variety of captivating projects, from small initiatives to large-scale ventures, all the way from concept to completion. At AECOM, you'll thrive in an inclusive and forward-thinking environment where your contributions are valued.
And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days **.**
**Why Join Us:**
+ Be part of a dynamic team that tackles challenging and impactful energy projects
+ Work alongside industry-leading professionals and thought leaders
+ Engage in a collaborative and inclusive work environment
+ Innovation through Digital & AI
+ Access to continuous learning and development opportunities
+ Competitive salary and comprehensive benefits package.
**Qualifications**
Ready to push the limits of what's possible?
_Here's what we're looking for:_
+ Membership of a recognised professional body relative to our core markets
+ Master's or Engineering Degree in an appropriate related field
+ Membership of a professional institution desirable
+ Bachelor's degree in a relevant field or equivalent relevant experience. Advanced degree preferred
+ Proven experience in leading diverse teams and leading projects of varying scales
+ Proven track record in developing and growing client relationships
+ Skills and experience of national and international lean manufacturing, construction, logistics and customer service organisations, across different sectors
+ Industrialisation Construction knowledge which includes DfMA, MMC, platforms, lean manufacturing desirable
+ Comprehensive knowledge of ISO 19650 and related BIM standards
+ Individual BIM certification with recognised body e.g. ICE, BSi, BRE, etc. an advantage
+ Experience setting up, working in and administering Common Data Environment such as Autodesk Forma
+ Proficiency in BIM Software such as Autodesk Revit
+ Comprehensive knowledge of a range of industry recognised Technology Stack applications and workflows
+ Detailed knowledge and experience of previous innovations for programs and projects of all sizes
+ Experience in leading and growing large teams and successful financial performance and business development/sales/growth experience in the public or private sectors
+ You will also be self-motivated with an ability to work both autonomously where required, with a strong sense of commitment, a willingness to learn and a desire to work in a dynamic deadline driven team environment.
**Additional Information**
**_Security Clearance_**
Please note that our offer of employment is conditional upon your ability to meet UK security clearance requirements. This is necessary for you to work on the full range of projects requiring security clearance at AECOM Infrastructure and Environment UK Limited.
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. **_To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment._**
**About AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through the Disability Confident Interview Scheme.
All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** B&P - Buildings & Places
**Business Group:** DCS
**Strategic Business Unit:** Europe & India
**Career Area:** Digital & Engineering Technology
**Work Location Model:** Hybrid

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management
Overview
As the Commercialization and Go-to-market Director, you will be responsible for developing and executing go-to-market strategies that drive the adoption and growth of Mastercard's Real-time payments solutions. You will work closely with cross-functional teams, including strategy, product management, sales, marketing and communications, to ensure that our products meet the needs of our customers and stand out in the market.
Key Responsibilities:
· Be the business face off to the functional teams and coordinate with all internal product stakeholders for implementation of go-to-market strategies and initiatives, product and customer involvement in events, to drive product awareness and adoption.
· Define and help implement social media presence to amplify go-to market of products defined as ready for sale.
· Produce content for Social Media presence for Real-Time Payments
· Define and manage the presence for Real-Time Payments at internal events and external industry events.
· Define and identify customer proof points and testimonials, product research and product competitor intelligence.
· Supports go-to-market planning through customer research, competitive analysis, and insight-driven recommendations.
· Collaborate with product management to use product features to define benefits, and unique selling points.
· Work with the sales team to develop sales enablement materials and client facing presentations.
· Build and maintain relationships with key stakeholders, including customers, partners, and industry influencers.
· Support RFP and RFI response developments for new business opportunities
· Support the RTP Product & Commercial team with thought leadership and industry research
· Leads the analysis of Go to market and sales enablement in partnership with marketing that translates product capabilities into plans that executable to generate long term business results
Qualifications:
- Bachelor's degree in business, or a related field; MBA preferred.
- Proven experience and technical skills in product commercialisation and go-to-market, preferably in the technology or financial services industry.
- Strong understanding of product commercialisation principles, including market research, product positioning, and digital go to market.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Strong analytical skills, with the ability to interpret data and make data-driven decisions.
- Creative thinker with a passion for innovation and problem-solving.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Agency Management Operations
Bromley, United Kingdom
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.**
Acknowledge ( Description:**
Bromley - UK
Location: EMEA
Job Title: Agency Management Operations
Corporate Title: Up to Vice President
Location: Bromley
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.
The Team:
We are an established team of 8 people based in our Bromley office, with daily interaction with our Booking and Servicing & Ops teams. The team is core to our product offering as a firm and is an integral part of the global Syndicated & Corporate Lending Operations for the Bank.
The Agency Management Team is responsible for performing the Facility and Security Agent roles on all EMEA Syndicated Credit Agreements where a Bank of America entity is either the main Facility Agent or a Sub Agent.
Role Description:
This role is responsible for preparing and reviewing documentation in accordance with bank policies and procedures to facilitate closings with the client. Key responsibilities include working on routine to more complex documentation as assigned and interfacing working with company vendors, legal counsel, line partners, and clients to ensure world-class documentation accuracy.
The team scope cuts across both syndication, export credit finance and leasing deals.
Responsibilities:
+ You will manage your own portfolio of agency deals.
+ You will support the Regional Ops Head and your team lead as one of the Senior persons on the team.
+ You will be responsible for the day-to-day resolution of complex problems and the execution of complex transactions.
+ You will review all credit agreements where we are agent in line with the Bank risk appetite and Loan Market Association agency provisions.
+ You will have the ability to work under tight deadlines.
+ You will build influential relationships with key leaders across the enterprise and industry.
+ You will be responsible for communication and compliance with regulatory requirements.
+ You will become familiar with and liaise between several lines of business with particular
+ focus on Leverage Finance partners and debt trading.
+ You will be the first point of contact for clients of the business and lenders.
What we are looking for:
+ Ability to coordinate with multiple stakeholders and conflicting priorities
+ Ability to manage timelines, display sound judgment, and identify points for escalation
+ Collaborative, experienced in working with business partners to achieve goals and successfully complete projects and initiatives.
+ You will have previous agency management and/or document experience specific to the syndication loan market space.
+ You will have experience liaising with internal partners up to executive level.
+ You will have experience as a project or deal coordinator in a previous role.
+ Loan IQ experience would be an advantage.
Skills that will help:
+ Attention to Detail
+ Customer and Client Focus
+ Data Collection and Entry
+ Due Diligence
+ Prioritization
+ Adaptability
+ Business Acumen
+ Oral Communications
+ Written Communications
+ Research.
Benefits of working at Bank of America:
UK
+ At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
+ Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
+ Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
+ We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
+ 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
+ The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
+ Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
+ Access to an Employee Assistance Program for confidential support and help for everyday matters.
+ Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
+ Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
+ Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management
Overview
Mastercard Services' Portfolio Intelligence team is looking for a Manager to help drive our go to market strategy Globally. The incumbent will help support the key strategies for revenue optimization, with a clear perspective on the diverse customer segments, market nuances and the demands needed to satisfy all customer types globally. The incumbent should be familiar with the Mastercard services sales organization, practices and well adept to meeting with customers.
Role
- Holds accountability for go-to-market for Portfolio Intelligence program dashboard business, working in conjunction with Global & Regional Product managers
- Works with regional product to drive Portfolio Intelligence priorities with sales organization, supporting local sales discussions
- Supporting the design and execution of go-to-market for Portfolio Intelligence program in other regions by working with Product Managers
- Drives customer feedback to Global Product managers & Product Development, ensuring Portfolio Intelligence solution owners are meeting market needs
- Crafts, with Regional Product, market penetration plans, ensuring appropriate analysis and prioritization within the diverse segment set Globally
- Ensures pipeline of opportunities is accurate & realistic, helping both Regional and Global Product to assess quality of regional P&L
- Ensures key pipeline KPI's are maintained and tracked
- Supports Sales teams & Account Managers with sales conversations, providing relevant materials, completing product demos and assisting with sales objection handling
- Assists with existing customer queries, and ensures questions, challenges or complaints are effectively managed and the right people are involved to solve efficiently
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description:
Company Description
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
Department Overview
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
The Manager, Project Management role reports to the Sr. Manager or Director role within the broader remit of the Program Management Office within the Global Cyber Security organization. This role leads and directs projects that are very cross-functional and highly complex using different development methods which often require considerable resources and high levels of functional integration, however, this is not a people leader role.
Duties
+ Manage project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
+ Manage project changes using appropriate verification techniques to keep the project on track.
+ Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
+ Align stakeholders and team members by ensuring a common understanding of expectations for the project.
+ Work to implement approved actions and workarounds to mitigate risks.
+ Document high-level risks, assumptions, and constraints using historical data and expert judgment to understand project limitations.
+ Leverage knowledge of and experience with the following:
+ Leverage shared services on delivery model and best practices.
+ Support or ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC.
+ Execute short term strategy for function.
+ Solve difficult problems impacting a project; identify ways to improve current customer needs.
+ Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk. Manages budget and directs activities of the project teams.
+ Executes necessary charters, templates, tools and associated PMO artifacts depending on the project.
Qualifications
+ 3-5 years' experience required: Prior corporate and global project management experience required with 3+ years managing projects.
+ Demonstrates as a deep Subject Matter Expert (SME) in Project Management process and tools.
+ Experience communicating effectively with high levels of management and direct client contact.
+ Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
+ Ability to create presentations.
+ Ability to work under tight deadlines managing multiple key business priorities.
+ Project budgeting/costing expertise.
+ Ability to solve very complex problems and deal with a variety of work situations.
+ Strong understanding of a variety of technology solutions.
+ Highly experienced with dev/ops principles.
+ Motivational leadership skills
+ Bachelor's degree in related field required: Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.
Additional information
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.
We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Requsition ID: 4301

Job Description:
About Us
McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.
Department Overview
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around the globe
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
Job Description
As a Supervisor, Service Management - Observability within the GTIO Service Management Office, you will play a critical role in supporting many individuals within global & market accessing and using the observability platforms which support the availability, reliability, and scalability of our customer and store systems.
Success in this role will require excellent critical and customer-obsessed thinking, the ability to influence and deliver through others, a curious mindset, and an appetite for innovation, together with the ability to engage, mobilise and excite our people and partners around business change.
To achieve this, you will work across all departments and be required to act as the 'go-to' for Business Change, working closely with the leadership team and subject matter experts to understand and empathise with what people need for success.
What team will I be part of?
Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
Duties
Dashboards & Reporting (Grafana/New Relic)
- Build and maintain product and service dashboards (incl. user-journey and SPOG views).
- Own KPI / monthly reports and recorded/saved queries; improve panel performance and hygiene.
- Partner with stakeholders to define meaningful metrics and present results clearly.
Data Source & Log Integration (Loki/EC2/Cloud)
- Configure and maintain data sources (Loki, EC2/Cloud, Prometheus/others).
- Implement and maintain visualizations from all types of data streams.
- Troubleshoot ingestion, labeling, and parsing to keep signals clean and actionable.
APM/Infra Admin (New Relic)
- Support account & user management, agent installations, alert setup/disable, and workflow automations.
- Monitor usage and cost reports; recommend optimizations.
Pipelines & Data Hygiene (Cribl)
- Assist with pipeline scripting for routing, enrichment, filtering, and data movement.
- Help maintain data streams and document patterns for reuse.
Incident & Request Flow (ServiceNow)
- Triage and update tickets related to observability tools and requests.
- Contribute to runbooks and ensure incident/alert mappings stay current.
Enablement & Best Practices
- Ramp up new teams on the platform; publish concise best-practice guides.
- Standardize folders, tags, and ownership; improve signal-to-noise
Skills and Experience required:
- Experience with Observability/SRE/Platform/DevOps (internships welcome).
- Essential technical skills on Python, SQL, Javascript. Hands-on with at least two of: Grafana, New Relic, Cribl, Loki/LogQL, ServiceNow.
- Comfortable writing queries (Grafana transformations, LogQL, NRQL basics) and reading JSON/YAML.
- Familiarity with Cloud Computing concepts, basic Linux understanding, Python and Java Scripting (must) Intermediate level.
- Data Engineering, data modeling, and transformation are a plus.
- Clear written communication; able to produce short, practical docs/runbooks.
Nice to have:
- Basics of Kubernetes/Istio signals (logs/metrics/traces).
- Prometheus/PromQL, CloudWatch, or other Grafana data sources.
- Experience with workflow automations (Datadog/New Relic/Grafana Alerting) and cost governance.
- Exposure to data pipelines (Cribl) and log enrichment patterns.
What background do I need to have?
You are someone who can think strategically and work across all levels within the organisation -acting with integrity and managing upwards accordingly. The skills and behaviours you will demonstrate are:
- A proven track record of managing change effectively across cross-functional teams, global and segment structures and matrix organisations.
- The ability to influence and engage effectively
- Strong communications and storytelling experience
- Work with energy, empathy and passion and can inspire the same in others
- Able to quickly forge genuine and collaborative relationships with stakeholders
- Highly collaborative workstyle with the ability to engage and mobilise teams around common goals
- The ability to spot problems and solve them creatively
- Curious mind-set, never settling for the status quo and advocating for continuous improvement
- You seek and act upon feedback and proactively work on your personal and professional development
Qualifications
- Experience working in an Agile team - industry recognized qualifications is a plus (i.e. Scrum.org)
- Proficient with Microsoft Office software, Jira, Confluence tools
At McDonald's, we are People from all Walks of Life.
Company Vision and Culture
Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonalds we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Requsition ID: 3856