Showing 6 Council jobs in Banstead
Head of Community Development (Remote)
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement a comprehensive community development strategy aligned with the organization's mission and values.
- Lead and mentor a team of community engagement officers and project managers, fostering a collaborative and results-driven environment.
- Identify community needs and priorities through research, consultation, and stakeholder engagement.
- Design, manage, and evaluate a portfolio of community programs and initiatives, ensuring effective delivery and impact.
- Build and maintain strong relationships with community stakeholders, local authorities, government agencies, and partner organizations.
- Secure funding through grant applications, fundraising activities, and strategic partnerships.
- Develop and manage program budgets, ensuring financial accountability and efficient resource allocation.
- Champion diversity, equity, and inclusion in all community development efforts.
- Monitor and report on the impact and outcomes of community programs, utilizing data to inform strategy and improvements.
- Represent the organization at community events, conferences, and public forums.
- Stay informed about best practices, trends, and policy developments in community development and social care.
- Foster a positive organizational culture that values collaboration, innovation, and continuous learning within the remote team structure.
- Master's degree in Social Work, Community Development, Public Policy, Sociology, or a related field.
- A minimum of 7-10 years of progressive experience in community development, social program management, or a related field, with a significant portion in leadership roles.
- Proven track record of successfully developing, managing, and evaluating community programs.
- Demonstrated experience in stakeholder engagement, partnership building, and fundraising/grant writing.
- Strong understanding of social justice issues, community needs assessment, and participatory development methodologies.
- Excellent leadership, management, and team-building skills.
- Exceptional communication, negotiation, and interpersonal skills.
- Proficiency in project management and budget management.
- Ability to work effectively independently and lead a remote team, demonstrating strong organizational and self-management skills.
- Passion for social impact and commitment to community empowerment.
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                    Technical Consultant - (Local Government - Data Migration Focus)
Posted 2 days ago
Job Viewed
Job Description
We’re Civica, and we create software that helps deliver critical services for citizens all around the world. 
From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.  
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as Technical Consultant at Civica
Its an essential role in the Civica LG Division Services Team, working across a range of products and customers in the portfolio to deliver professional services consultancy on several concurrent projects.
You will develop an in-depth working knowledge of the complete suite of Local Government solutions. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully, on time and budget, and to a high level of customer satisfaction.
You will help ensure that Civica is recognised as the leading GovTech Software supplier in the market place. The Technical Consultant will achieve this through positivity, action, professionalism, customer service and industry knowledge.
What you will do to be successful in this role as Technical Consultant
Key Responsibilities
- Provide all data related activity of Technical Consultancy Services across several Products to Civica customers
- Develop and deliver new approaches to Technical delivery to continuously enhance the level of service provided.
- To deliver data migration and data consultancy for Civica software following Civica project documentation, implementation guidelines and quality standards.
- Act as the lead point of contact for their Projects for the areas of Data, interfacing and Technical delivery.
- Define and document data conversion and Load scope and perform data loading in line with agreed process.
- Testing and due diligence during migrations and Implementations.
- To produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications.
- To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions.
- Develop ad-hoc reports via a range of industry standard reporting tools
- To promote Civica, its products and practices in a professional manner.
- Create SQL scripts to view and report on data
- Creation of SQL Stored Procedures, Functions and Triggers.
- Development of back office tools and data pipelines
- Migration of SSIS packages and legacy SQL approaches to Azure environments
- Provide workshops and consultancy services in remote or in person format with groups from 1-8 people
- Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams.
- Liaise with the Civica Project and Account managers
- Provide quotations for no standard small work packages
- Provide regular internal progress reports as required
- Manage customer issues to a successful resolution ensuring that appropriate customer and internal communication is maintained.
- Commercial acumen to manage deliverables to agreed scope and identify any activities/services over & above that contracted for.
Essential Experience
Candidates must have experience in Software Implementations, specifically Data Migrations, ideally using Microsoft SQL. They should also have experience within at least one of the following areas of local government ether as a supplier or a customer: Housing, Revenues, Asset management, Regulatory data (e.g. licencing, Food Standards), Fire Safety, Transport or Police.
Requirements
- Good commercial awareness
- Ability to gather and define requirements, including documentation and appropriate customer sign-off
- Good presentation skills
- Excellent communication skills, both written and verbal
- Ability to take ownership of problems and see them to resolution
- Ability to manage change of priorities at short notice.
- Ability to deal with demanding product and project development plans.
- Prepared to travel throughout the UK and Ireland
- Positive, Proactive & self-motivated
- A clean driving license
- SC & NPPV3 holder or ability to become a holder
- Good customer service skills and ability to deal with customer queries and complaints
- Time management skills with the ability to work with minimum supervision
- Experienced in Microsoft Office products
- 5 or more years Microsoft SQL experience
Desirable skills:
- Python
- JSON
- CSS
- HTML
- C#
- APIs
We Want You to Bring Your Whole Self to Work  
 
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.  
Why You'll Love Working with Us  
 
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  
 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:  
Benefits
Time Off & Work-Life Balance
  25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
  Days of Difference – Up to 3 extra days off for volunteering. 
  
Financial Well-being & Security
  Pension Contributions – 5% employer match to support your future. 
  Income Protection – Up to 75% salary cover for long-term illness. 
  Life Assurance – 4x salary tax-free lump sum. 
  Critical Illness Cover – £25,000 lump sum (extendable to dependents).  
Health & Perks
  Private Medical Insurance – Fast access to private healthcare. 
  Health Cash Plan – Claim back physio, therapies & more. 
  Dental Insurance – Cover for routine & emergency care. 
  Affinity Groups – Join employee-led communities. 
  Bounty Bonus – Refer a friend & get rewarded.  
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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                    Principal or Senior Consultant / Engineer: Local Government Flood Risk Management and Sustainable...
Posted 13 days ago
Job Viewed
Job Description
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
To find out more about our Water business click on the following link and discover what awaits you at WSP: Water Resilience | Stronger Together | WSP ( to strong and sustained growth in our Sustainable Water Management business, we are seeking experienced applicants to join our team of 300 water science and engineering professionals. Applicants are invited to further strengthen our project delivery and technical capability in a wide range of flood risk management projects for our Local Authority clients.
The Sustainable Water Management business operates as a national team and work is shared around the team in a fair and transparent way, ensuring project allocation takes into account personal interests and development aspirations and much as practicable.
**A little more about your role.**
We are looking for passionate professionals who have a strong experience working with Lead Local Flood Authorities and have a competent understanding of key legislation and policies such as the Flood and Water Management Act, The Land Drainage Act and the National Planning Policy Framework (in relation to flood risk and drainage). With preferred strengths in flood risk management and sustainable drainage you will ideally have familiarity with other water environment disciplines to aid delivery of more complex projects for a range of clients.
The appointment would be at Senior or Principal grade, depending on experience. We can be flexible on location within the UK and offer a true hybrid work arrangement.
You will contribute to a diverse range of projects but the main focus of your work is likely to be delivering and taking technical lead roles on flood risk management projects for local authorities which can include large range of projects including; flood investigations, developing flood strategies, helping deliver solutions for flood alleviation, natural flood management, sustainable drainage master-planning, and supporting the planning process to ensure the most sustainable solutions are achieved for the water environment.
Your work will be varied but will include some technical, management and commercial responsibilities. Sharing your technical expertise and mentoring others in the team will also be an important part of your role.
**Responsibilities will include:**
+ Significantly contributing to delivery of good quality technical deliverables to clients, often as technical reviewer.
+ Supporting and mentoring junior colleagues, overseeing small project teams.
+ Managing workload and project delivery with minimal supervision.
+ Demonstrating positive H&S behaviours and championing this amongst the wider team.
+ Contributing to the planning of tasks/projects providing input to programme, budget, and quality requirements.
+ Engaging positively and professionally with clients and developing trusted advisor role as you grow a network of client contacts, supported by more senior colleagues.
+ Contribute to securing small projects and extensions to existing projects.
+ Develop solutions that address client issues, challenges, and needs in collaboration with project or team leaders.
**What we will be looking for you to demonstrate.**
**Skills / Experience**
+ Experience working in flood risk management with local authorities or a combination of public and private sector flood risk management experience.
+ Demonstrable experience of understanding budgets and leading delivery of projects or technical outputs related to flood risk management or sustainable drainage.
+ Understanding of the Flood and Water Management Act 2010, the Land Drainage Act the Planning Practice Guidance: Flood Risk and Coastal Change and its application for management of flood risk for Local Authorities in the UK. Desirable wider knowledge of the regulatory context for planning in the UK.
+ Excellent communication and interpersonal skills. Experience in supporting and/or mentoring more junior colleagues whilst having the ability to successfully liaise with more senior colleagues when needed.
+ Knowledge and understanding of surface water drainage modelling and Sustainable Drainage Systems.
+ Experience in preparing Local Flood Risk Management Strategies and Strategic Flood Risk Assessments.
+ Demonstrable experience in technical report writing and checking.
+ Confidence in presenting and leading meetings with team members and clients.
**Qualifications**
+ A degree in a relevant environmental, geographical, science or engineering discipline is essential
+ Chartered status with C.WEM, CEnv, CSci or CEng is desired for Principal or evidence of working towards chartership for Senior
Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
#LI-DM2
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
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                    Principal or Senior Consultant / Engineer: Local Government Flood Risk Management and Sustainable...
Posted 2 days ago
Job Viewed
Job Description
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
To find out more about our Water business click on the following link and discover what awaits you at WSP: Water Resilience | Stronger Together | WSP ( to strong and sustained growth in our Sustainable Water Management business, we are seeking experienced applicants to join our team of 300 water science and engineering professionals. Applicants are invited to further strengthen our project delivery and technical capability in a wide range of flood risk management projects for our Local Authority clients.
The Sustainable Water Management business operates as a national team and work is shared around the team in a fair and transparent way, ensuring project allocation takes into account personal interests and development aspirations and much as practicable.
**A little more about your role.**
We are looking for passionate professionals who have a strong experience working with Lead Local Flood Authorities and have a competent understanding of key legislation and policies such as the Flood and Water Management Act, The Land Drainage Act and the National Planning Policy Framework (in relation to flood risk and drainage). With preferred strengths in flood risk management and sustainable drainage you will ideally have familiarity with other water environment disciplines to aid delivery of more complex projects for a range of clients.
The appointment would be at Senior or Principal grade, depending on experience. We can be flexible on location within the UK and offer a true hybrid work arrangement.
You will contribute to a diverse range of projects but the main focus of your work is likely to be delivering and taking technical lead roles on flood risk management projects for local authorities which can include large range of projects including; flood investigations, developing flood strategies, helping deliver solutions for flood alleviation, natural flood management, sustainable drainage master-planning, and supporting the planning process to ensure the most sustainable solutions are achieved for the water environment.
Your work will be varied but will include some technical, management and commercial responsibilities. Sharing your technical expertise and mentoring others in the team will also be an important part of your role.
**Responsibilities will include:**
+ Significantly contributing to delivery of good quality technical deliverables to clients, often as technical reviewer.
+ Supporting and mentoring junior colleagues, overseeing small project teams.
+ Managing workload and project delivery with minimal supervision.
+ Demonstrating positive H&S behaviours and championing this amongst the wider team.
+ Contributing to the planning of tasks/projects providing input to programme, budget, and quality requirements.
+ Engaging positively and professionally with clients and developing trusted advisor role as you grow a network of client contacts, supported by more senior colleagues.
+ Contribute to securing small projects and extensions to existing projects.
+ Develop solutions that address client issues, challenges, and needs in collaboration with project or team leaders.
**What we will be looking for you to demonstrate.**
**Skills / Experience**
+ Experience working in flood risk management with local authorities or a combination of public and private sector flood risk management experience.
+ Demonstrable experience of understanding budgets and leading delivery of projects or technical outputs related to flood risk management or sustainable drainage.
+ Understanding of the Flood and Water Management Act 2010, the Land Drainage Act the Planning Practice Guidance: Flood Risk and Coastal Change and its application for management of flood risk for Local Authorities in the UK. Desirable wider knowledge of the regulatory context for planning in the UK.
+ Excellent communication and interpersonal skills. Experience in supporting and/or mentoring more junior colleagues whilst having the ability to successfully liaise with more senior colleagues when needed.
+ Knowledge and understanding of surface water drainage modelling and Sustainable Drainage Systems.
+ Experience in preparing Local Flood Risk Management Strategies and Strategic Flood Risk Assessments.
+ Demonstrable experience in technical report writing and checking.
+ Confidence in presenting and leading meetings with team members and clients.
**Qualifications**
+ A degree in a relevant environmental, geographical, science or engineering discipline is essential
+ Chartered status with C.WEM, CEnv, CSci or CEng is desired for Principal or evidence of working towards chartership for Senior
Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
#LI-DM2
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
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                    Service Designer - Public Sector
Posted 2 days ago
Job Viewed
Job Description
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
We are excited to offer a Service Designer position, focussing on collecting user insights to determine the shape of a service and how it services all its users, including internal users and non-digital channels. This role is ideal for recent graduates or early-career professionals eager to gain hands-on experience in service design.
Responsibilities
* Collaborate with and assist colleagues to plan and run workshops with clients to gain a collective understanding of the end-to-end, front-to-back service experience
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, informing strategic initiatives and the wider roadmap.
* Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
* Produce artefacts such as user journeys, service blueprints, experience maps, and lo-fi concept designs, to strategically frame problems and opportunities
* Produce prototypes using a variety of methods, choosing the most appropriate one for a given scenario.
* Define key UX and organisational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
**Required technical and professional expertise**
* Basic understanding of service design principles and methodologies.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.
**Preferred technical and professional experience**
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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                    Midweight Service Designer Public Sector
 
                        Posted 5 days ago
Job Viewed
Job Description
As a **Midweight Service Designer** at **Tangity** , you'll play a key role in designing and delivering human-centred public services within agile, cross-functional teams. With 3-5 years of experience in service design, you'll bring expertise in translating complex policy and organisational challenges into clear, user-centred service experiences.
You'll lead service design activities from framing challenges and conducting user research to mapping end-to-end journeys and developing holistic service models that meet both user needs and government objectives.
**Applicants must be clearable, have proven experience with GDS (Government Digital Service) standards and be able to demonstrate their work through a portfolio, case study or work samples.**
+ Scope, plan, and collaborate in service design activities across all phases of design and delivery
+ Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
+ Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
+ Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
+ Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
+ Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
+ Translate insights into actionable service improvements, opportunity areas, and design recommendations
+ Communicate complex service concepts and journeys through compelling storytelling and artefacts
+ Embed accessibility and inclusive design principles throughout the service lifecycle
+ Contribute to the ongoing development of Tangity's service design practice, methods, and tools
**What experience you'll bring:**
**Must Have:**
+ 3-5 years of relevant experience in Service Design or a related discipline
+ Strong portfolio demonstrating end-to-end service design capability across sectors or domains
+ Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
+ Confident in applying human-centred design principles and inclusive design practices
+ Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
+ Proficient in communicating design concepts visually and verbally to stakeholders
+ Familiar with agile environments and working in multidisciplinary product teams
+ Strong written and verbal English communication skills
**Nice to have:**
+ Degree in Service Design, UX, HCI, or a related discipline
+ Experience working in complex, regulated sectors such as banking or insurance
+ Interest in systems thinking or organisational design, applying service design to drive broader transformation
**Who we are:**
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity - Part of NTT DATA,** is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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