937 Counseling Services jobs in the United Kingdom

Clinical Services Manager (Regulatory and Quality Compliance Lead)

Location - Edgbaston or Glasgow (National travel expected)

Hours of Work - FT, 40 hrs pw

Salary - £55-65,000 DoE

The Role

The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services.

You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance.

Reporting directly to the Director of Care & Quality this role will suit an experienced clinical governance or regulatory professional with a strong understanding of healthcare quality and the ability to drive improvement through leadership, analysis, and collaboration. Working from either our offices in Edgbaston, Birmingham or at our St Vincent St Head Office in Glasgow, however, it is expected you will travel regularly to clinics nationally to engage in regulatory and compliance visits.

Key Responsibilities

• Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators.
• Oversee governance administration, including Clinical Governance and Quality Committee meetings.
• Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance.
• Manage and report on incidents, complaints, investigations, and patient safety outcomes.
• Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans.
• Undertake regular mock inspections and oversee our regulatory readiness framework.
• Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance.
• Prepare comprehensive reports for the Director of Care and Quality and the Executive Team.
• Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement.

About You

• Registered Healthcare Professional (NMC, HCPC, or equivalent).
• Significant experience in clinical governance, regulatory compliance, or healthcare quality management.
• Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes.
• Skilled in data analysis, audit management, and quality reporting.
• Excellent communicator with the ability to engage confidently at senior and regulatory levels.
• Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety.

Salary & Benefits

• Salary of £55-65,000 DoE
• 33 Days Annual leave
• Private Medical Insurance
• Free Eye surgery (LVC or IOL)
• Discounts on other group procedures and goods

Optical Express is an Equal Opportunities employer.

Job Title: Clinical Services Manager – equivalent to NHS Band 8

Location: On-Site (London Bridge)

Term: Permanent, full-time

Schedule: Day Shift (Monday – Friday)

Salary: Competitive Salary + Benefits (Private Medical, Private Dental, Pension, 33 days Annual leave (Inclusive of bank holidays & Many more)

London Bridge Healthcare is part of Richmond Pharmacology and is a new state of the art private medical clinic based near London Bridge station. An amazing opportunity has become available - we need a can do person with vision for the future.

Our team specialise in a variety of medical services including Varicose Vein Treatment – Radiofrequency Ablation, Coronary Health Checks, Gynaecology, Dermatology and hand and wrist pain.

The Role:

We are seeking an experienced Clinical Services Manager to join our team with recent perioperative leadership experience, and ideally a background in all of the areas of anaesthetics, scrubs and recovery. We need you to not only drive clinical standards through implementation of evidence-based practice and clinical audits, but to implement new ideas, policies and protocols in our ever changing and developing department.

Key Responsibilities:

• Lead by example, the theatre team, in delivering outstanding patient care across all aspects of their journey with us.
• You will be expected to staff your theatre but step in to cover during sickness or an emergency, this is to ensure optimum utilisation of staff at all times
• Liaison with consultants in order to book their cases and utilise the available theatre space. Organisation is a must.
• Prioritise at all times, patient safety acting as an advocate regarding care or safeguarding. (Preferably already level 3 safeguarding trained.)
• To manage nursing services to the clinic for all aspects of the patient journey.
• To be responsible for the efficient running of the theatre, clinical rooms, consumables and equipment.
• To maintain skills at the current level and undertake such training and development as may from time to time to be required to maintain personal competency.
• Provide nursing treatments to patients independently or in participation with nurse colleagues or clinicians with reference to agreed protocols and guidelines.
• Provide general and specific health screenings to the clinic's patients (with agreed protocols and guidelines) with referral to clinicians or other health professionals as necessary.
• Be responsible for your staffs development in keeping up to date with training.
• To be familiar with changes and progress in nursing care. Evaluating and adapting care using evidence-based practice in consultation with colleagues as a forum for team education, development and audit.
• Participate in activities required to assess compliance with CQC essential standards.
• To maintain accurate, comprehensive records of all consultations and treatments in the patient's notes, both written and computerised.
• Ensure accurate completion of all necessary documentation associated with patient's health care and registration with the clinic.
• Attend and lead staff meetings as appropriate.
• Participate in governance meetings.
• Maintain effective liaison with other agencies and staff concerned with patient care and with other disciplines within the clinic, with appropriate regard to confidentiality.
• To have working knowledge of equipment used in the surgery.
• Ensure the maintenance of equipment and stock levels relating to patient care
• Responsible for managing the clinical stock and ensuring sufficient stock in preparation of procedures
• Ensure compliance with patient confidentiality at all times, in line with current legislation.
• Participate in the assessment of the effectiveness of health care provided by the clinic.
• Inform the Head of Private Healthcare of any reported or suspected failings in the provision of care within the clinic.
• Participate in taking care of your own health and safety. Staff must not do anything to compromise the health and safety of either their colleagues or themselves. Staff should also be aware of the responsibilities placed in them by legislation to ensure health and

Qualifications and Experience:

• RGN/ ODP qualified
• Up-to-date NMC or HCPC
• Perioperative leadership experience, and ideally a background in all of the areas of anaesthetics, scrub and recovery. (We are completing only LA at present)

Application:

If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.

General Responsibilities of All Employees

Have a good understanding and always comply with relevant Kilbryde Hospice Policies and Procedures.

Kilbryde Hospice is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and work effectively with volunteers.

All staff are required to comply with the obligation of confidentiality relating to personal information that could identify individuals. GDPR safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Kilbryde Hospice to uphold the principles of the legislation.

All employees of Kilbryde Hospice must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in further action.

The post holder is required to familiarise him/herself with and comply with the Kilbryde Hospice Health & Safety policies.

The post holder must always carry out duties and responsibilities with regard to the Kilbryde Hospice Code of Conduct.

Kilbryde Hospice operates a strict non-smoking policy in the hospice or Hairmyres hospital grounds.

The post-holder must at all times carry out his/her responsibilities in line with Kilbryde Hospice Dignity at Work, and Equality, Diversity & Inclusion policies.

Review Of Job Description
This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation.

Person Specification: Clinical Services Director

Summary: The postholder will be an experienced, registered health professional with a proven track record of senior leadership in healthcare. They will demonstrate strong strategic, operational, and people management skills, with a deep understanding of clinical governance, regulatory frameworks, and service development. The ideal candidate will be committed to continuous professional development and able to lead teams through change in a dynamic environment.

How To Apply

To apply for this position, please send your CV and a cover letter outlining your suitability for the role to

by
26October 2025.
Kilbryde Hospice is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Applicants should be aware that the role includes working with vulnerable groups and as such successful applicants will be subject to PVG check by Disclosure Scotland.

For information regarding the post please contact (excluding 6 10 Oct), or

The Clinical Services Officer's role is to assist the Clinical Services Manager for the delivery of Heartbeat's clinical provisions that operate in hours, evenings and weekends from multiple sites across Hambleton and Richmondshire. Key Responsibilities: Assist in organising and managing the delivery of contracted services across all sites. Ensure that every clinical site is adequately staffed according to the agreed clinical and contractual obligations. Monitor shift coverage, address any shortfalls proactively, and escalate concerns where necessary to maintain uninterrupted and compliant service delivery.

Support in effective communication between Heartbeat, practices and the bank of workers. Help coordinate updates and distribute information to relevant departments/teams. Provide high quality administrative support to the Clinical Services Manager, which may include reports, audits, maintaining accurate records and ad hoc requests. Maintain up-to-date and accurate logs of all service-related feedback, including complaints, learning events, significant events, compliments and incidents using the appropriate reporting systems.

Ensure that each entry is recorded in line with internal policies and regulatory expectations to support transparency, accountability, and continuous service improvement. Monitor and ensure all patient safety alerts are distributed to relevant teams or individuals. Assist in monitoring the clinical services admin mailbox, prioritise urgent queries, flag issues to appropriate team members and ensure communications are responded to within a timely manner. Assist with the purchasing and managing of stock required for the service.

Reconcile the delivery notes against the invoices and query any discrepancies. Operational Responsibilities: Demonstrate strong communication skills to maintain and develop positive, professional relationships with internal colleagues, external stakeholders, PCNs and service users. Develop, maintain and review the rotas to ensure each service/contract delivers on its contracted minutes. Review clinic schedules on clinical system (Systm1) ensuring appropriate use of clinical time.

Identify and flag any discrepancies, communicate with relevant practices or teams to resolve issues promptly, and support ongoing optimisation of clinic planning to maintain service efficiency and patient access. Cancel clinics and patients when necessary and re-book patients in where possible. Set up, update, and remove access for staff who need to use the clinical system (Systm1). Make sure access matches the persons role and follows data protection rules.

Governance: Support the implementation and monitoring of policies and procedures that align with NHS frameworks and Care Quality Commission (CQC) standards. Assist in gathering documentation, maintaining records, and contributing to audits or inspections to ensure the service remains fully compliant with regulatory obligations. Collate monthly MI information to provide an understanding and report on clinical services data. The data will consist of number of appointments offered, utilised and did not attend (DNA).

Maintain outstanding tasks on the clinical system (Systm1) and provide feedback/actions to the clinicians where necessary. Run weekly audits on the clinical system (Systm1) and liaise with practices for, child not brought, vulnerable adults and two week wait referrals. Take part in governance meetings to stay informed about service quality, compliance, and improvement plans. Share relevant updates, contribute to discussions, and support actions agreed during the meetings.

Ensure relevant policies and protocols are kept up to date, accurate, and in line with current regulations and best practices. Regularly review documents, make necessary updates, and support the communication and implementation of any changes across the team.

• Oversee the daily operations of designated clinical departments, ensuring high standards of patient care.
• Manage, mentor, and support a team of clinical professionals, fostering a positive and productive work environment.
• Develop and implement clinical policies, procedures, and protocols in line with best practices and regulatory requirements.
• Ensure compliance with all relevant healthcare legislation, standards, and guidelines.
• Manage departmental budgets, including resource allocation, cost control, and financial planning.
• Monitor and evaluate the quality of clinical services, implementing improvement initiatives to enhance patient outcomes and satisfaction.
• Coordinate with multidisciplinary teams to ensure seamless patient care pathways.
• Manage staff rotas and ensure adequate staffing levels to meet service demands.
• Act as a point of contact for patient feedback and complaints, resolving issues promptly and effectively.
• Maintain accurate records and documentation, ensuring confidentiality and data integrity.

• Registered Nurse (RN) or equivalent healthcare professional qualification.
• Bachelor's degree in Nursing, Healthcare Management, or a related field. A Master's degree is an advantage.
• Minimum of 5 years of progressive experience in a clinical leadership or management role within a healthcare setting.
• Proven experience in staff management, team leadership, and performance development.
• In-depth knowledge of healthcare regulations, quality standards, and clinical governance.
• Strong understanding of healthcare finance and budget management.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to manage change and drive service improvements.
• Proficiency in using electronic health record (EHR) systems and other relevant healthcare software.
• Commitment to continuous professional development and maintaining up-to-date clinical knowledge.

• Manage the day-to-day operations of clinical services, ensuring efficient and high-quality care delivery.
• Lead, mentor, and supervise a team of healthcare professionals and support staff.
• Develop and implement care plans, policies, and procedures to meet patient needs and regulatory requirements.
• Monitor service performance, identify areas for improvement, and implement quality assurance initiatives.
• Manage budgets and resources effectively to ensure financial sustainability.
• Foster collaborative relationships with other healthcare providers, community organizations, and stakeholders.
• Ensure compliance with all relevant health and safety, and professional standards.
• Support staff development through training, performance reviews, and ongoing professional development.
• Address patient and family concerns, ensuring a high level of satisfaction.
• Contribute to the strategic planning and development of community and social care services.

• Registered Nurse (RN) or equivalent healthcare professional qualification.
• Significant experience (5+ years) in a clinical management or supervisory role within community or social care.
• Proven leadership and team management skills.
• In-depth knowledge of community care regulations, best practices, and service delivery models.
• Strong understanding of quality improvement methodologies and outcome measurement.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with budget management and resource allocation.
• Ability to work effectively under pressure and manage complex situations.
• Commitment to delivering person-centered care.
• Valid driving license and access to a vehicle may be required.

• Oversee the day-to-day operations of clinical services, ensuring high-quality patient care delivery.
• Develop and implement clinical policies, procedures, and standards in line with regulatory requirements and best practices.
• Lead, manage, and support a team of healthcare professionals, fostering a positive and collaborative working environment.
• Manage budgets and resources effectively to ensure operational efficiency and cost-effectiveness.
• Monitor service performance through data analysis and key performance indicators (KPIs), implementing improvements as necessary.
• Ensure compliance with all relevant health and safety regulations and CQC standards.
• Develop and maintain strong relationships with patients, their families, and other healthcare providers.
• Identify opportunities for service development and innovation to meet evolving patient needs.
• Manage the recruitment, training, and professional development of clinical staff.
• Handle patient complaints and concerns effectively and professionally.
• Represent the service at external meetings and forums.
• Drive a culture of continuous improvement and evidence-based practice within the clinical team.
• Ensure accurate and timely record-keeping and documentation.
• Collaborate with senior management to achieve organisational goals.

• Registered Nurse (RN) or equivalent clinical professional qualification.
• Significant post-qualification experience in a clinical setting, with demonstrable experience in management or supervisory roles.
• Proven track record of managing clinical services and teams effectively.
• In-depth knowledge of healthcare regulations, CQC standards, and best practices in social care.
• Strong leadership, communication, and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Experience with budget management and resource allocation.
• Proficiency in healthcare IT systems and electronic patient records.
• A commitment to providing high-quality, patient-centred care.
• Ability to work autonomously and make informed decisions.
• Experience in a remote or community-based healthcare setting is advantageous.

• Manage and lead a team of nurses, healthcare assistants, and support staff, fostering a positive and supportive work environment.
• Ensure the delivery of high-quality, person-centred care in accordance with professional standards and regulatory requirements.
• Oversee the operational management of clinical services, including scheduling, resource allocation, and budget management.
• Develop, implement, and monitor policies and procedures to ensure best practice in clinical care and safety.
• Conduct regular clinical audits and performance reviews to maintain and improve the quality of care provided.
• Act as a point of contact for patients, families, and external healthcare professionals, addressing concerns and resolving issues.
• Ensure compliance with all relevant legislation, including CQC regulations and health and safety standards.
• Support the professional development and training needs of the clinical team.
• Collaborate with other departments and external agencies to ensure seamless patient care pathways.
• Participate in the on-call rota as required and contribute to the strategic planning of clinical services.

• Registered Nurse (RN) with a valid NMC registration.
• Significant post-registration experience in a clinical setting, with at least 3 years in a supervisory or management role.
• Proven experience in managing and leading a team of healthcare professionals.
• In-depth knowledge of CQC standards, clinical governance, and safeguarding principles.
• Strong understanding of patient assessment, care planning, and risk management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to make sound clinical judgments and problem-solve effectively.
• Proficiency in using electronic patient record systems and other relevant software.
• Commitment to continuous professional development and promoting a culture of learning.
• A genuine passion for providing exceptional care within the community and social care sector.