77 Credit Management jobs in the United Kingdom
Customer Service Adviser - Credit Management
Posted 2 days ago
Job Viewed
Job Description
Are you passionate about helping customers and making a real difference? Join our friendly Credit Management team as a Customer Service Adviser , supporting domestic customers who may be in arrears with their water and sewerage bills.
What you'll doYou will offer first class support to our customers who have fallen behind with their payments, while also being responsible for collecting payments, n.
WHJS1_UKTJ
Global Head of Credit Risk Management Services

Posted 10 days ago
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Job Description
ICM Global Credit Risk Management Services (CRMS) supports the credit production process by capturing and maintaining credit facility data for WLCR and CCR products globally. CRMS coordinates the alignment of policies, processes, controls, data, reporting and governance across wholesale lending capabilities. The pillar's core functions include:
+ Credit facility setup and maintenance
+ Excess approval management
+ Document custody and tracking
+ Regulatory reporting
Responsible for the design, implementation and execution of processes to manage credit risks while ensuring a sound control environment at all times along with excellent client experience.
**Job Purpose:**
+ Provide Leadership and Strategic Direction for CRMS globally including direct management of 300+ people.
+ Maintain close interaction and co-ordination with ICM, Banking, International, Citi Commercial Bank (CCB), Treasury and Trade Solutions (TTS), Risk Management, Operations, Legal and Finance
+ Maintain frequent and high level of interaction with senior management across all lines of defense including Product, Coverage and Functional lines in additional to various Local Regulatory Authorities
+ Cover diverse portfolio including Global and Top Tier Local Corporates, Commercial, Financial Institutions, Central Banks and Public Sector client segments.
+ Institute and ensure effectiveness of controls and processes meet all internal policies and regulatory requirements/expectations.
+ Lead projects and provide valuable input with various working groups created to enhance processes, controls, performance and efficiency supporting the strategic direction of ICM, Client and Citi.
**Key Responsibilities**
+ Act as CRMS point of contact Globally; effectively represent at a senior level including global business forums.
+ Partner with global leadership in defining and executing CRMS target operating model in conjunction with many of the wholesale credit programs.
+ Effective control and management of the Global function.
+ Identification, development, and implementation of CRMS initiatives that increase efficiency, strengthen controls, data quality and positively improve the overall client experience.
+ Act as the key contact and take accountability for internal and external audits.
+ Lead projects and provide valuable input with various working groups created to enhance processes, controls, performance and efficiency
+ Partner with Product Management to reduce risk, automate and streamline through technological capabilities.
+ Recruitment and selection of staff. Coach, mentor, develop, train, motivate and evaluate team members including succession planning.
+ Represent global initiatives to standardize or refine the global credit process. Reassess processes, propose and contribute to implementation of enhanced and streamlined standard processes. Contribute to implementation of Institutional Credit Management global and regional strategic plans
+ Management of operational risk and controls by tracking and monitoring key performance indicators, regular and robust Manager Control Assessments (MCA), and use of continuous process improvement techniques to identify areas of weakness and implementing corrective actions as appropriate.
+ Building and maintaining a robust control environment across all areas of responsibility and elimination of manual touch points.
**Experience/Knowledge**
+ An experienced, capable and influential manager who can deliver high quality service in a very demanding, constantly changing and frequently ambiguous environment.
+ Risk based thinking and analytical mind set; capacity to proactively anticipate, identify and resolve problems
+ Significant operational experience in credit risk management or related areas.
+ Demonstrable ability to achieve positive outcomes against rigorous objectives.
+ Demonstrated knowledge of best practices and trends in credit risk management in addition to understanding the local regulatory environments.
+ Experience in applying strong project management discipline, governance & controls as well as change management programs and initiatives.
+ Product development and program management leadership preferably within the business.
+ Manages multiple teams of senior professionals through other senior managers.
**Qualifications**
+ Bachelor's / University degree. Master's degree and managerial experience a distinct advantage
+ Demonstrate a consistent track record having worked as a Program or Project Manager, Transformation Lead, PMO or hands on credit and risk management experience
+ At least 15 years' experience in Product Development, Banking or Credit Risk Management, including 10+ years of managerial experience.
+ In depth understanding of global and local trends in Financial reporting and standards including regulatory reporting.
**Competencies**
+ Resilience, adaptability and the ability to stay focused.
+ Ability to achieve results through influence of stakeholders and clients and the leadership of and participation in virtual teams.
+ Ability to analyze complex, ill-defined problems and to develop practical solutions.
+ Ability to work in a dynamic and fast-paced environment.
+ Keen attention to details.
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**Job Family Group:**
Operations - Transaction Services
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**Job Family:**
Transaction Capture Services
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**Time Type:**
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Credit Control & Cash Management
Posted today
Job Viewed
Job Description
CREDIT CONTROLLER
UP TO £30,000 PA
FULL TIME, PERMANENT
NOTTINGHAM, NG1
SF Recruitment are recruiting for an experienced Credit Controller to join their team at a pivotal stage of an ongoing transformation, focusing around AI (Artificial Intelligence).
As a member of the Credit Control & Cash Management Team, you will be responsible for managing your debtor's ledger for our UK, Sweden, and Denmark.
WHJS1_UKTJ
Risk Management Specialist
Posted 1 day ago
Job Viewed
Job Description
Job title: Risk Management Specialist
Location: London/Hybrid
Duration: 6 months
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
The role:
This role forms a key part of the 1LOD Technology Risk Management function, supporting the Head of Technology Risk. The role holder will form a crucial component in the establishment of an enhanced risk management framework and beyond that identify and assess potential risks across Technology, as well as ensuring a comprehensive approach to risk mitigation.
The key focus of this contract is to Support the enhancement of Technology Resilience and the maturity of risk management practices
Responsibilities:
- Process Documentation: Create and update process documentation across key technology processes to support governance, compliance, and operational consistency.
- SSSDLC Integration: Support the integration of security controls and risk assessments throughout the Secure Software/System Development Lifecycle.
- Controls Assurance: Review and challenge the design and operation of controls to ensure they mitigate risks effectively.
- Risk Register Monitoring: Maintain and update a register of Technology-related risk events, incidents, audit findings, exceptions, etc. Work with responsible areas to assess these, develop action plans, identify owners and track through to completion.
Requirements:
- Technology Knowledge: Work towards a detailed understanding of Technology and cyber risk frameworks (e.g. NIST / ISO27001 / COBIT / ITIL).
- SSSDLC Expertise: Understanding of the Secure Software/System Development Lifecycle, including secure design, development, testing, and deployment practices.
- Process Documentation: Experience in drafting, updating, and maintaining process documentation across key technology domains.
- Attention to Detail: Meticulous attention to detail is crucial for accurately managing open audit points, helping to document audit actions, and accurately track and report on the status of management actions.
- Organisational Skills: Strong organisational skills are necessary to effectively coordinate audit schedules, manage documentation, and prioritise tasks across the IT Department.
- Time Management: Excellent time management skills are essential for managing multiple audit engagements, meeting deadlines, and ensuring the smooth progression of audit activities.
- Communication Skills: Clear and concise communication skills are vital for effectively liaising with internal and external stakeholders, conveying audit-related information, and facilitating collaboration across the IT Department.
- Analytical Skills: Basic analytical skills are beneficial for analysing audit data, identifying trends, and generating insights to support audit reporting and decision-making processes within the Technology domain.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Risk Management Specialist
Posted 4 days ago
Job Viewed
Job Description
Job title: Risk Management Specialist
Location: London/Hybrid
Duration: 6 months
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
The role:
This role forms a key part of the 1LOD Technology Risk Management function, supporting the Head of Technology Risk. The role holder will form a crucial component in the establishment of an enhanced risk management framework and beyond that identify and assess potential risks across Technology, as well as ensuring a comprehensive approach to risk mitigation.
The key focus of this contract is to Support the enhancement of Technology Resilience and the maturity of risk management practices
Responsibilities:
- Process Documentation: Create and update process documentation across key technology processes to support governance, compliance, and operational consistency.
- SSSDLC Integration: Support the integration of security controls and risk assessments throughout the Secure Software/System Development Lifecycle.
- Controls Assurance: Review and challenge the design and operation of controls to ensure they mitigate risks effectively.
- Risk Register Monitoring: Maintain and update a register of Technology-related risk events, incidents, audit findings, exceptions, etc. Work with responsible areas to assess these, develop action plans, identify owners and track through to completion.
Requirements:
- Technology Knowledge: Work towards a detailed understanding of Technology and cyber risk frameworks (e.g. NIST / ISO27001 / COBIT / ITIL).
- SSSDLC Expertise: Understanding of the Secure Software/System Development Lifecycle, including secure design, development, testing, and deployment practices.
- Process Documentation: Experience in drafting, updating, and maintaining process documentation across key technology domains.
- Attention to Detail: Meticulous attention to detail is crucial for accurately managing open audit points, helping to document audit actions, and accurately track and report on the status of management actions.
- Organisational Skills: Strong organisational skills are necessary to effectively coordinate audit schedules, manage documentation, and prioritise tasks across the IT Department.
- Time Management: Excellent time management skills are essential for managing multiple audit engagements, meeting deadlines, and ensuring the smooth progression of audit activities.
- Communication Skills: Clear and concise communication skills are vital for effectively liaising with internal and external stakeholders, conveying audit-related information, and facilitating collaboration across the IT Department.
- Analytical Skills: Basic analytical skills are beneficial for analysing audit data, identifying trends, and generating insights to support audit reporting and decision-making processes within the Technology domain.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Manager-Risk Management
Posted 6 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
This role is within UK Credit Risk organisation led by UK Chief Risk Officer with the objective to drive responsible growth with best-in-class credit risk strategies through the card lifecycle.
The position provides a unique opportunity for an individual to make a difference by defining and implementing lending and governance strategies for UK consumer and SBS cards. The individual would be responsible for driving lending and affordability strategies, including proactively identifying opportunities or new data solutions to enhance existing frameworks, implementing strategy changes, monitoring internal and industry trends, and collaborating with various internal and external stakeholders. The successful candidate is expected to have a comprehensive understanding of industry lending products and dynamics, as well as extensive knowledge of UK regulatory requirements from CONC and Consumer Duty. The individual is required to have experience of processing large unstructured datasets and have strong problem-solving abilities.
The responsibilities include:
+ Evaluating new data sources and stay abreast of industry trends to build upon existing affordability frameworks, and deliver profitable growth strategies, as well as improved customer outcomes
+ Innovating and optimising lending strategies to improve performance efficiencies and customer experience.
+ Collaborating closely with business partners and compliance to drive enterprise-wide projects for the UK market and to achieve sustainable growth objectives
+ Presenting recommendations to risk committees and lead the strategy implementation independently
+ Driving operational excellence and ensuring full compliance with regulatory requirements
**Minimum Qualifications:**
+ 4 years of credit risk experiences in financial institutions
+ Experience with data-driven analytical tools (e.g. SQL, SAS, HIVE/HADOOP, R, Python, Tableau) to process unstructured dataset in order to extract insights, identify trends, and inform business decisions
+ Comprehensive understanding of UK CONC and Consumer Duty requirements on creditworthiness and affordability
+ Be curious and have a problem-solving mindset, ability to drive process change independently
+ Strong analytical skills and sound business acumen, and interpersonal skills to collaborate with stakeholders across functions
+ Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations in laymen's term
+ Demonstrates the ability to successfully manage multiple priorities under pressure
+ Advanced degree in quantitative or a related field is preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25012304
Manager Risk Management

Posted 10 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
UK Credit Risk Team's objective is to define and develop credit risk strategies to drive growth and provide good customer outcomes at acquisition and through the customer lifecycle.
The person will be responsible for conducting detailed analysis and implementing new credit risk strategies for UK consumer and small business card acquisition. This person will focus on tracking and explaining acquisitions metrics, developing & evaluating new data sources, and working on projects together with our business partners.
**Responsibilities:**
+ Generate analytical insights and spot hidden trends from data to quickly react to emerging credit trends
+ Collaborate closely with marketing & product teams to help business achieve growth objectives
+ Evaluate new data sources and stay abreast of industry trends to build upon existing frameworks to deliver profitable risk strategies as well as better customer outcomes
+ Develop strong relationships with colleagues from the Central Risk organization, as well as Operations, Product, Acquisitions and Compliance teams to drive enterprise-wide projects for the UK market
+ Drive operational excellence and ensure full compliance with regulatory requirements
**Minimum Qualifications**
+ At least 4 years' experience in risk management or data analytical roles
+ Bachelor's or equivalent in quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science and Economics)
+ Coding skills in SQL or Python with hands-on experience is required
+ Strong analytical skills with the ability to apply both quantitative methods and business knowledge to build insights and deliver results
+ Knowledge of underwriting and consumer/commercial bureau data
+ Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations; conceptualize and sell ideas to internal and external partners
+ Ability to build strong relationships with business partners across the enterprise
+ Proven track record to work independently and within a matrix organization; partnering with capabilities, decision sciences, technology teams and external vendors to deliver solutions quickly and effectively
+ Results driven with strong project management skills and ability to work on multiple priorities
+ Ability to learn quickly and work independently with complex, unstructured initiatives
**Preferred Qualifications**
+ Understanding of statistical concepts
+ Knowledge of UK regulatory landscape for consumer lending
+ Experience leading and developing junior team members
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25010509
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Manager-Risk Management

Posted 10 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
This role is within the UK Credit Risk Organization lead by the UK Chief Credit Risk Officer tasked with the objective of driving responsible growth with best-in-class credit risk strategies across the customer lifecycle. The position provides a great opportunity to make a difference by developing and implementing customer management controls across Consumer, Small Business and Corporate Cards portfolios. The individual would be responsible for driving customer management strategies, including identifying opportunities or new data solutions to enhance existing frameworks, implementing strategy changes, monitoring internal and industry trends, and collaborating with various internal and external stakeholders. The individual is also required to have experience processing large unstructured datasets and strong problem-solving abilities.
The responsibilities include:
+ Evaluating new data sources to build upon existing credit risk frameworks, and delivering responsible growth strategies, as well as improved customer outcomes
+ Innovating and optimizing customer management strategies to minimize credit losses while improving performance efficiencies and customer experience.
+ Collaborating closely with business partners to drive enterprise-wide projects for the UK market
+ Presenting recommendations to risk committees and lead strategy implementation independently
+ Driving operational excellence and ensuring full compliance with regulatory requirements
**Minimum Qualifications:**
+ 4 years of credit risk experiences in financial institutions.
+ Experience working on credit risk strategies for Credit and Charge Cards
+ Experience with data-driven analytical tools (e.g. SQL, SAS, HIVE/HADOOP, R, Python, Tableau) to process unstructured dataset in order to extract insights, identify trends, and inform business decisions
+ Comprehensive understanding of UK CONC and Consumer Duty requirements on creditworthiness and affordability
+ Be curious and have a problem-solving mindset, ability to drive process change independently
+ Strong analytical skills and sound business acumen, and interpersonal skills to collaborate with stakeholders across functions
+ Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations in simpler terms
+ Demonstrates the ability to successfully manage multiple priorities under pressure
+ Advanced degree in quantitative or a related field is preferred
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25013612
Risk Management Specialist
Posted 1 day ago
Job Viewed
Job Description
Senior Risk & Compliance Manager
Location: Liverpool Street
Hybrid role - 3 days in the London office per week
14-Month Contract
£370–£420 per day (PAYE)
40 hrs/week
Are you ready to shape the future of pay equity and HR compliance on a global scale?
We’re hiring a Senior HR Risk & Compliance Manager to join a world-leading organisation’s Pay Equity Analytics & Compliance Team. In this high-impact role, you'll be at the forefront of driving equal pay strategy, managing government reporting obligations, and ensuring the business remains ahead of emerging global legislation — including the EU Pay Transparency Directive.
This is a rare opportunity to influence policy, improve systems, and make a meaningful impact on fairness, transparency, and compliance across a complex international business.
What You’ll Do
- Lead global pay equity and HR compliance projects, collaborating with legal, HR, data, and business teams.
- Interpret and translate regulatory requirements into actionable processes and system improvements.
- Manage project timelines, identify risks, and lead remediation efforts where needed.
- Analyse and validate large data sets to support audits, reports, and litigation support.
- Communicate insights and recommendations clearly to senior stakeholders.
- Champion continuous improvement by driving automation and standardisation across processes.
About You
- Strong background in HR compliance, employment law, audit or risk management.
- Bachelor’s degree or equivalent (Master’s or PMP certification a plus).
- Experience with global HR or compensation programs and statutory reporting.
- Advanced proficiency in Microsoft Office (especially Excel and PowerPoint).
- Analytical mindset with excellent written and verbal communication skills.
- Comfortable working in a fast-paced, cross-functional environment with global impact.
Why Apply?
- Play a pivotal role in shaping pay equity and HR compliance globally.
- Work with smart, collaborative professionals at the cutting edge of data, regulation, and HR strategy.
- Gain exposure to high-impact projects influencing global policy and legal compliance.
- Competitive day rate and strong potential for contract extension.
- Join a team that values innovation, inclusion, and continuous learning.