228 Crm Development jobs in the United Kingdom

About the job you’re considering

We’re looking for a dynamic and inclusive leader to join us as an Engagement Director in our Application Development and Maintenance (ADM) practice. In this role, you’ll lead the conversion of exciting, high-profile opportunities into successful client engagements—and guide our teams to deliver exceptional results.

You’ll collaborate closely with industry experts and account teams to shape and secure new business, while nurturing strong client relationships and mentoring future leaders. This is a fantastic opportunity to make a meaningful impact in a supportive, forward-thinking environment.

Hybrid Working
We offer a flexible hybrid working model. Your work locations will vary depending on your role and project needs, including a blend of Capgemini offices, client sites, and home working. While some in-person presence is required, we support work-life balance and flexible arrangements.

Pre-Employment Checks
If successful, you’ll undergo standard pre-employment checks including identity, right to work, employment history (3 years), and a Disclosure and Barring Service (DBS) check.

Your role

• Partner with clients to co-create innovative digital and technology strategies that deliver real value.
• Lead diverse, cross-functional teams to shape and secure major business opportunities.
• Champion inclusive delivery practices, adapting methods to suit team and client needs.
• Ensure consistent, high-quality delivery that enhances Capgemini’s reputation and impact.
• Build trusted relationships with senior stakeholders, both internally and externally.
• Represent Capgemini in the industry, contributing to thought leadership and innovation.
• Support the evolution of our delivery strategies, including Agile and Rightshore™ models.
• Assist in the qualification of major deals in your area of expertise 

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• A collaborative and inspiring leadership style that motivates and empowers teams.
• A passion for innovation and continuous improvement, with the confidence to challenge the status quo constructively.
• Strong commercial acumen and experience with application/cloud solutions, DevOps, and managed services.
• A track record of delivering large-scale digital transformation programmes.
• Excellent communication and presentation skills, with the ability to engage at C-suite level.
• Experience with distributed delivery models, ideally including global teams.
• A commitment to mentoring and developing others, fostering a culture of growth and inclusion.
• Experiences and demonstrated success of managed service and technology solution delivery in the digital technology space, you will have an innovative and disruptive mindset and constantly be looking forward.  
• Direct experience of the application and exploitation of Agile and DevOps delivery processes and techniques is key.
• Direct experience of distributed delivery, ideally with India

Who you’ll be working with

Capgemini UK Application Development & Maintenance (ADM) focuses on helping our clients achieve business value though self-sustaining, business-driven, technology-enabled digital transformation and the application of social, mobile, analytics and cloud technologies.  We are an Agile cloud first organisation delivering API enabled digital solutions that scale, using on and offshore capabilities. 

We are experts in navigating our clients through the complexities of large-scale, technology enabled transformation programmes, using our skills to drive outstanding delivery and business outcomes. Having the right people using the right methodology and following the right process is key to ensuring every client gets the right outcome.

Working for Capgemini, you will be running technology enabled transformation assignments across multiple sectors and managing programmes of varying size and degrees of complexity.

Depending on your specific skills and experience, you will be involved in delivery across technologies ranging from package-based products (SAP, Oracle, Salesforce, Workday), custom developed solutions, Cloud and SaaS deliveries and will be accountable for the ongoing delivery of our ADM services, including programme activities and business change streams.  As an acknowledged expert, you will be comfortable building senior stakeholder relationships, and you will find yourself working closely with clients, mentoring, and guiding them through their roles.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

Competitive total reward package
We realise a Total Reward package should be more than just compensation.  At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. 

Impactful Experiences
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shared Energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 

Get The Future You Want |

 Overview

CRM L E A D 

The CRM Lead is the organiser, problem-solver, and data lead who keeps our growth activity running efficiently. You’ll make sure our CRM is accurate, our reports are clear, and our team has everything it needs to focus on developing relationships and winning work. 

From validating leads and preparing performance reports to coordinating meetings and keeping our processes sharp, this role is all about making sure no opportunity is lost through inefficiency or missed detail. It’s perfect for someone who thrives on structure, is confident with data, and takes pride in keeping things moving behind the scenes.

Key Responsibilities 

Lead and Data Management: 

Keep CRM (HubSpot) in excellent order - complete management of our pipeline and working closely with the Business Development Manager to control individual team data. Add and validate new leads against agreed criteria, liaising with external lead sources including networkers and agents. 

Monitor lead status and progress, ensuring timely follow-up and closure in line with weekly and monthly targets. 

Remove or update duplicate, incomplete, or stale data to maintain system integrity. Research cold leads to help generate new opportunities for the pipeline. 

Act as the team’s go-to person and troubleshooter for all things HubSpot. 

Team Support & Administration: 

Coordinate monthly BD commissions, working with finance and the team to ensure accuracy. Send marketing credentials and updates to prospects as needed. 

Arrange internal meetings and keep relevant calendars up to date. 

Take notes during team meetings and ensure agreed actions are followed up. 

Maintain BD files and shared folders so documents are easy to find and up to date. Provide administrative support to BD and Marketing Directors for campaigns and ad hoc projects. Reporting and Insight: 

Working closely with the Business Intelligence Director, to produce reports and gain valuable insights in order to make data-driven decisions against KPIs. 

Prepare briefing packs and notes for Project Directors attending high-value prospect meetings. Maintain internal dashboards and refine existing reporting frameworks to increase visibility and provide better insight for decision-making. 

Communication and Stakeholder Coordination: 

Manage communication across multiple channels (email, Teams, WhatsApp, phone, and text) with clarity and professionalism. 

Liaise confidently with internal stakeholders, senior leadership, and external teams. Build and maintain rapport with lead contributors, acting as a key point of contact for coordination. 

Behaviours 

Exceptional attention to detail – Essential for managing accurate CRM data, preparing reports, and coordinating team communications. 

Excellent time management – To meet reporting deadlines, manage lead follow-ups, and support team operations efficiently. 

Proactive Communication and interpersonal skills – For managing multiple channels and engaging confidently with stakeholders and senior leadership. 

Comfortable navigating between different communication platforms and coordinating information flow. 

Adaptability – Important for handling shifting priorities, troubleshooting HubSpot issues, and managing ad hoc tasks.

Our Values 

Humble - Being humble means putting ego aside, staying open to learning, and helping others grow. Approach every situation with openness, curiosity, and a willingness to learn. 

Prioritise collaboration over personal recognition and celebrate team wins. 

Offer support and mentorship to others, recognising that success is shared. 

Actively seek feedback and use it to grow continuously. 

Hungry - Being hungry means staying self-motivated, driven to go above and beyond, and always looking for ways to contribute and grow. 

Proactively look for ways to add value and exceed expectations in your role. 

Maintain a strong work ethic and an internal drive to achieve excellence. 

Actively seek opportunities to improve processes, solve problems, and contribute to team and business success. Embrace challenges and take initiative to expand your role and impact. 

Smart - Being smart means having emotional intelligence, making good business decisions, listening actively, and communicating with empathy and good judgment 

Make thoughtful, well-informed decisions that benefit the team and the business. Listen actively and communicate with clarity and respect. 

Show empathy and awareness in interactions by understanding the impact of your words and actions, while navigating group dynamics with professionalism and tact. 

Build strong relationships through thoughtful collaboration and effective communication. 

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

• Harrogate Based
• £26,750 - £28,750 per annum, dependent on experience
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

• Responding to all incoming automotive enquiries to qualify leads , establish requirements and progress to the appropriate team (internal or external) if appropriate.
• Appropriately representing the client you’re assigned to in all customer-facing communication.
• Building authentic connections with customers, through genuine conversations.
• Logging all communications and outcomes accurately on the CRM system (Salesforce ).
• Organising vehicle demonstrations with the relevant automotive retailer when necessary.

• Experience in a customer-facing role preferably within a telephone-based
• Confident communicator with a strong and engaging phone presence.
• Resilient and self-motivated.
• Strong attention to detail with solid admin and process-following skills.
• A forward-thinking and proactive attitude, with a drive to further develop your career.
• Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

 Overview

CRM L E A D 

The CRM Lead is the organiser, problem-solver, and data lead who keeps our growth activity running efficiently. You’ll make sure our CRM is accurate, our reports are clear, and our team has everything it needs to focus on developing relationships and winning work. 

From validating leads and preparing performance reports to coordinating meetings and keeping our processes sharp, this role is all about making sure no opportunity is lost through inefficiency or missed detail. It’s perfect for someone who thrives on structure, is confident with data, and takes pride in keeping things moving behind the scenes.

Key Responsibilities 

Lead and Data Management: 

Keep CRM (HubSpot) in excellent order - complete management of our pipeline and working closely with the Business Development Manager to control individual team data. Add and validate new leads against agreed criteria, liaising with external lead sources including networkers and agents. 

Monitor lead status and progress, ensuring timely follow-up and closure in line with weekly and monthly targets. 

Remove or update duplicate, incomplete, or stale data to maintain system integrity. Research cold leads to help generate new opportunities for the pipeline. 

Act as the team’s go-to person and troubleshooter for all things HubSpot. 

Team Support & Administration: 

Coordinate monthly BD commissions, working with finance and the team to ensure accuracy. Send marketing credentials and updates to prospects as needed. 

Arrange internal meetings and keep relevant calendars up to date. 

Take notes during team meetings and ensure agreed actions are followed up. 

Maintain BD files and shared folders so documents are easy to find and up to date. Provide administrative support to BD and Marketing Directors for campaigns and ad hoc projects. Reporting and Insight: 

Working closely with the Business Intelligence Director, to produce reports and gain valuable insights in order to make data-driven decisions against KPIs. 

Prepare briefing packs and notes for Project Directors attending high-value prospect meetings. Maintain internal dashboards and refine existing reporting frameworks to increase visibility and provide better insight for decision-making. 

Communication and Stakeholder Coordination: 

Manage communication across multiple channels (email, Teams, WhatsApp, phone, and text) with clarity and professionalism. 

Liaise confidently with internal stakeholders, senior leadership, and external teams. Build and maintain rapport with lead contributors, acting as a key point of contact for coordination. 

Behaviours 

Exceptional attention to detail – Essential for managing accurate CRM data, preparing reports, and coordinating team communications. 

Excellent time management – To meet reporting deadlines, manage lead follow-ups, and support team operations efficiently. 

Proactive Communication and interpersonal skills – For managing multiple channels and engaging confidently with stakeholders and senior leadership. 

Comfortable navigating between different communication platforms and coordinating information flow. 

Adaptability – Important for handling shifting priorities, troubleshooting HubSpot issues, and managing ad hoc tasks.

Our Values 

Humble - Being humble means putting ego aside, staying open to learning, and helping others grow. Approach every situation with openness, curiosity, and a willingness to learn. 

Prioritise collaboration over personal recognition and celebrate team wins. 

Offer support and mentorship to others, recognising that success is shared. 

Actively seek feedback and use it to grow continuously. 

Hungry - Being hungry means staying self-motivated, driven to go above and beyond, and always looking for ways to contribute and grow. 

Proactively look for ways to add value and exceed expectations in your role. 

Maintain a strong work ethic and an internal drive to achieve excellence. 

Actively seek opportunities to improve processes, solve problems, and contribute to team and business success. Embrace challenges and take initiative to expand your role and impact. 

Smart - Being smart means having emotional intelligence, making good business decisions, listening actively, and communicating with empathy and good judgment 

Make thoughtful, well-informed decisions that benefit the team and the business. Listen actively and communicate with clarity and respect. 

Show empathy and awareness in interactions by understanding the impact of your words and actions, while navigating group dynamics with professionalism and tact. 

Build strong relationships through thoughtful collaboration and effective communication. 

Job Title: Customer Relationship Manager

Salary: £30,000 - £35,000

Duration: Permanent

Hours: Full Time

Location: Henley in Arden/Hybrid

Role Purpose:

In this role, youll be at the forefront of building strong, lasting connections with customers through a mix of digital communication, phone and in person meetings (approx. 30% field-based). Youll take ownership of customer base in UK and Ireland, driving .

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