26 Crm Director jobs in the United Kingdom
Customer Relationship Management Assistant
Posted today
Job Viewed
Job Description
CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC
Glasgow
Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.
We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.
What you’ll be doing:
- Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
- Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
- Answering CRM questions like a pro and showing colleagues how to get the most from the system.
- Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
- Occasionally flexing your skills across other digital tools (because they like to keep things interesting).
What we’re looking for:
- Experience using a CRM system (bonus points if you’ve met InterAction before).
- Strong data handling skills and an almost unhealthy love of spreadsheets.
- A proactive thinker who doesn’t just spot improvements but drives them.
- A natural communicator who can explain tech in plain English.
- Someone who thrives in a collaborative, professional environment.
Why you’ll love it:
You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.
If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!
To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.
Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website
Customer Relationship Management Assistant
Posted today
Job Viewed
Job Description
CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC
Glasgow
Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.
We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.
What you’ll be doing:
- Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
- Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
- Answering CRM questions like a pro and showing colleagues how to get the most from the system.
- Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
- Occasionally flexing your skills across other digital tools (because they like to keep things interesting).
What we’re looking for:
- Experience using a CRM system (bonus points if you’ve met InterAction before).
- Strong data handling skills and an almost unhealthy love of spreadsheets.
- A proactive thinker who doesn’t just spot improvements but drives them.
- A natural communicator who can explain tech in plain English.
- Someone who thrives in a collaborative, professional environment.
Why you’ll love it:
You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.
If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!
To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.
Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website
Customer Success and Relationship Management Team
Posted 6 days ago
Job Viewed
Job Description
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Customer Relationship Executive
Posted 27 days ago
Job Viewed
Job Description
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy resolving customer issue to achieve customer satisfaction?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the Team
The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee's and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About the Role
The primary responsibility of the Customer Relationship Executive position is to provide an excellent customer experience for our existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving revenue targets, consistently improving our strong customer satisfaction scores & process improvement.
The Customer Relationship Executive will have the varied role that will involve engaging with the customer relationship and sales teams on a daily basis as well as our customers to process requests with pace and quality. The requests will be typically to ensure our customers' accounts are maintained and delivering what the customer expects, it will involve reviewing legal and pricing documents, customer billing & invoicing and to do so successfully it will require a keen eye for detail to ensure everything is suitable . , This is important because we know by achieving this, we reduce the time to revenue & deliver excellent customer satisfaction, contributing to our overall business objectives.
Responsibilities:
+ Our focus is delivering an excellent customer journey, we do this by Partnering with the field sales team & work alongside critical internal stakeholder teams including customer support, on-boarding, legal & finance to serve the customer and ensure the customer experience is as seamless as possible
+ Be a direct point of contact for the customer, including the handling of incoming customer queries such as billing & invoice queries, updating the product configurations & user access allowing the customer to maintain and ultimately grow their services with us
+ Be the 'last line of defence' for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate.
Requirements
+ Customer-first mind-set, and the ability to deliver results on time
+ Past experience of working in a B2B environment with high value corporate clients
+ Strong administrative background & proficient in Microsoft applications.
+ Demonstrate excellent work ethic and drive to succeed
+ Ability to communicate effectively with both colleagues and clients
+ A keen eye for detail is important as this helps to deliver work to a consistently high level of accuracy
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Customer Relationship Manager
Posted 1 day ago
Job Viewed
Job Description
Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?
Who you are
If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!
- You’ve got 2-3+ years experience working in a client facing role
- You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
- You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
- You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.
Who is Trybe?
Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.
What the role involves
- Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
- Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
- Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
- Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
- Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
- Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.
Trybe Benefits
- A competitive salary
- Vitality private health insurance
- Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
- We have 3 furry colleagues, Sooty, Pax and Hugo
- Weekly team lunch
- Quarterly team parties and annual office bake off
- 26 days annual leave plus bank holidays
Customer Relationship Manager
Posted 5 days ago
Job Viewed
Job Description
About XBP Europe
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.
Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.
Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at
Stay connected with us on social media and find out what it's like to work at XBP Europe.
Linkedin , YouTube , X , Facebook or Instagram
Job Description
Title: Customer Relationship Manager
Location : Egham, TW20 9AB OR Harlow CM195qs
Job type : Permanent contract
Working mode : Hybrid 3 days a week
Essential Functions And Responsibilities
- Manage and develop strong client relationships with multiple clients
- Act as a liaison between various departments to fulfill the needs and expectations of our clients
- Responsible for understanding and education of all offerings and services
- Service incoming client calls regarding completion times, billing, and explanation of services performed
- Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
- Provide technical software support to clients and learn various software programs
- Testing of new proprietary software prior to client release
- Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
- Set appointments and continuing education sessions with CPAs and end clients for sales team
- Draft agreements and provide general sales support for sales team as needed
Minimum Job Qualifications/Experience
- Excellent communication and interpersonal skills
- Required Experience in Healthcare (NHS)
- Detail oriented
- Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
- Able to multi-task to accomplish workload efficiently
- Strong documentation skills and the organization of client information
- Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
- Ability to self-manage
Benefits
- Referral Bonus
- Permanent Contract
- Paid Holidays
- Annual bonus plan
- Pension scheme
- Eye care vouchers
- BUPA Medical Benefits
- Wellbeing support line
- Life insurance (4 X Salary)
- Rewards and incentive - Spotlight scheme
- Company Service Award
Disclaimer
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Customer Relationship Manager
Posted today
Job Viewed
Job Description
Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?
Who you are
If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!
- You’ve got 2-3+ years experience working in a client facing role
- You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
- You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
- You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.
Who is Trybe?
Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.
What the role involves
- Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
- Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
- Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
- Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
- Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
- Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.
Trybe Benefits
- A competitive salary
- Vitality private health insurance
- Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
- We have 3 furry colleagues, Sooty, Pax and Hugo
- Weekly team lunch
- Quarterly team parties and annual office bake off
- 26 days annual leave plus bank holidays
Be The First To Know
About the latest Crm director Jobs in United Kingdom !
Customer Relationship Manager
Posted today
Job Viewed
Job Description
About XBP Europe
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.
Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.
Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at
Stay connected with us on social media and find out what it's like to work at XBP Europe.
Linkedin, YouTube, X, Facebook or Instagram
Job Description
Title: Customer Relationship Manager
Location : Egham, TW20 9AB OR Harlow CM195qs
Job type : Permanent contract
Working mode : Hybrid 3 days a week
Essential Functions And Responsibilities
- Manage and develop strong client relationships with multiple clients
- Act as a liaison between various departments to fulfill the needs and expectations of our clients
- Responsible for understanding and education of all offerings and services
- Service incoming client calls regarding completion times, billing, and explanation of services performed
- Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
- Provide technical software support to clients and learn various software programs
- Testing of new proprietary software prior to client release
- Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
- Set appointments and continuing education sessions with CPAs and end clients for sales team
- Draft agreements and provide general sales support for sales team as needed
Minimum Job Qualifications/Experience
- Excellent communication and interpersonal skills
- Required Experience in Healthcare (NHS)
- Detail oriented
- Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
- Able to multi-task to accomplish workload efficiently
- Strong documentation skills and the organization of client information
- Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
- Ability to self-manage
Benefits
- Referral Bonus
- Permanent Contract
- Paid Holidays
- Annual bonus plan
- Pension scheme
- Eye care vouchers
- BUPA Medical Benefits
- Wellbeing support line
- Life insurance (4 X Salary)
- Rewards and incentive - Spotlight scheme
- Company Service Award
Disclaimer
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Customer Relationship Manager
Posted today
Job Viewed
Job Description
Location : Kensington, London
Start date: November 2025 or earlier
At LUCA FALONI , we create timeless Italian menswear crafted with the finest materials and traditional artisanship. We bring uncompromising quality, effortless style, and exceptional service to clients worldwide.
We are looking for a Customer Relationship Manager to join our London-based team and lead our customer service operations globally. If you are passionate about delivering outstanding client experiences, building strong teams, and driving service excellence in a luxury retail environment, this could be your next big step.
What you will do:
- Lead and inspire the customer service team to deliver best-in-class support across all channels (email, chat, phone, social).
- Develop and implement service strategies that elevate the customer journey and build long-term loyalty.
- Monitor key performance metrics and continuously improve response times, quality, and satisfaction.
- Collaborate closely with e-commerce, retail, logistics, and marketing teams to ensure a seamless omnichannel experience.
- Lead customer interactions with empathy and efficiency, transforming challenges into opportunities to build lasting client loyalty.
- Train, mentor, and grow your team to achieve their highest potential.
What we are looking for:
- Proven experience in customer service management, ideally within luxury retail, fashion, or e-commerce.
- Strong leadership and people management skills.
- Excellent communication and problem-solving abilities.
- Data-driven mindset with the ability to analyse performance and implement improvements.
- Passion for delivering exceptional client experiences and representing a premium brand.
Why join LUCA FALONI?
- Be part of a growing international brand with Italian heritage and global reach.
- Work in a collaborative, ambitious, and creative environment.
- Opportunities for professional growth and career development.
- Competitive salary
- Benefit package including generous employee discount, work-from-anywhere allowance and much more.
If you’re ready to take the next step in luxury retail and play a key role in shaping an exceptional client experience, we’d love to hear from you
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process .
We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.
Customer Relationship Manager
Posted 2 days ago
Job Viewed
Job Description
A key role focused on ensuring customers continue to get the most from their PortSwigger experience through successful renewals.
We make Burp Suite, the world’s most widely used software for web security testing. Trusted by over 16,000 organizations globally – including Google, Amazon, and NASA – our products and research power the world’s best security teams.
We’re looking for a passionate and detail-oriented Renewals Specialist to manage our customer renewal process. You will be the primary point of contact for customers as their contracts come up for renewal, ensuring a smooth, positive, and successful experience that drives retention.
The OpportunityWe’re building a world-class approach to customer engagement and retention. As a Renewals Specialist, you’ll be at the heart of that mission, managing key relationships and ensuring customers continue to see the value in Burp Suite.
You will:
- Own the renewal process for a portfolio of customers, from initial contact to final agreement.
- Contribute to company growth by meeting and exceeding retention targets.
- Use data and customer feedback to identify and mitigate renewal risks.
- Collaborate with our Product, Support, and Sales teams to resolve customer issues and highlight opportunities.
- Develop your commercial and negotiation skills with hands-on experience.
- Help refine and improve the tools, playbooks, and communications we use for renewals.
- Enable customers with health check-ins and keep them up to date with the latest features to ensure they are prepared for a successful renewal.
- Shape and contribute to a transparent, continuous improvement culture.
Requirements
About You- You are customer-focused and commercially aware, with a keen interest in building a career in a customer-facing role.
- You get excited about solving problems and helping others succeed.
- You enjoy working with others and are a reliable team player who can collaborate effectively across different departments.
- You're organized, reliable, and enjoy turning customer interactions into positive outcomes.
- You’re empathetic, curious, and comfortable learning on the job to create clarity for customers.
- You're a natural communicator – direct, respectful, and energising to work with.
- You are eager to learn and are not afraid to ask questions that help you and the team grow.
Technical & Cognitive Capabilities
- Familiarity with using business tools like Salesforce, Jira, or Excel.
- An understanding of the customer journey, with a particular interest in retention and renewal metrics.
- Experience working in a fast-paced, goal-oriented environment.
- A problem-solving orientation: you proactively seek solutions and think critically.
- Confidence in identifying risks and a willingness to ask for help when needed.
- A desire to develop and strengthen your commercial and negotiation skills over time.
Personal Qualities
- Driven, thoughtful, and always learning.
- Friendly, humble, and collaborative – you bring others with you.
- Comfortable with accountability and delivering tangible results.
- Passionate about continuous improvement – even when there’s no clear path.
- Curious and full of fresh ideas that improve team culture and outcomes.
Benefits
Why join us?
- We foster an inclusive and high-performance culture with a focus on work-life balance.
- We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution.
- We host regular team events and have fantastic summer and winter parties.
- You’ll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging.
- We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays).
- Our working hours are flexible, with core hours from 9am to 4pm
- We work best when we are together on site