58 Crm Director jobs in the United Kingdom

CRM Analyst - 13 months FTC

The CRM Analyst will be part of our Business Support team. The role will play a major part in supporting the UK&I commercial business

and will be the main contact for all CRM administration/support-related queries. You will be a self-starter, show a passion for all things CRM and want to learn a wide range of new skills and technologies.

Role and responsibilities

DATA INTEGRITY

• CRM user management and permission setting
• Deletion/updating/creation of records within Salesforce
• Ongoing data management, ensuring data is accurate and consistent; updated promptly and processed by correct rules and procedures
• Serve as a gatekeeper for ensuring best practices and integrity of the System

REPORTING

• Maintain existing reports and dashboards, and identify gaps in reporting/ areas for improvement.
• Develop best-in-class reporting, utilising the full capabilities of Salesforce (e.g. Einstein Analytics).
• Provide ad-hoc reports when required.

USER SUPPORT

• Manage the UK&I Salesforce helpdesk and successfully resolve end-user issues in a timely manner.
• Keep all UK&I stakeholders up to date regarding issues affecting the system.

TRAINING

• Produce clear and concise training documentation to aid end users.
• Train all new starters and provide group/one-to-one training for existing staff when required.
• Grow the Salesforce.com skill set across the organization.

PROCESS IMPROVEMENT

• Create, design and develop new processes that support the needs of the business and departments within it.
• Communicate all changes to the existing Best Practice documentation.
• Ensure Best Practice documentation is kept up to date and relevant at all times.
• Work closely with our Global CRM team on future Salesforce projects and initiatives.

Profile requested

• Previous experience in a support-based role is essential ·
• Skilled in Salesforce reporting and dashboard creation ·
• Salesforce Administrator qualification is highly desirable ·
• Experience of Salesforce Lightning and Salesforce Service Cloud ·
• Experience using Trailhead community support and training ·
• Knowledge of Einstein Analytics

As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as:

26 days' annual leave, an attractive company pension scheme and a flexible benefit scheme (including health insurance, dental cover, medical cash plan…).

We attach great importance to your development: a comprehensive induction, further training opportunities and access to LinkedIn Learning are available to you. Take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program. In addition, we offer an extensive, global employee assistance program that provides a wide range of benefits as well as retirement benefits.

CRM Administrator (Sugar CRM)

Location: Bracknell Job Type: Full-Time Department: IT Reports To: CTO

Job Summary

We are seeking a detail-oriented, technically proficient CRM Administrator with hands-on experience in managing and enhancing CRM systems and their connected platforms. The successful candidate will play a critical role in ensuring the CRM platform effectively supports business processes, enhances customer engagement, and drives operational efficiency.

Key Responsibilities

• Administer, configure, and maintain the company’s system to meet business needs.
• Manage user accounts, permissions, and security settings.
• Provide end-user support and training, acting as the primary point of contact for CRM-related queries.
• Maintain data integrity by performing regular data audits, cleansing, and deduplication.
• Collaborate with stakeholders to understand requirements and implement system improvements, customisations, and workflows.
• Generate reports and dashboards to support business decision-making.
• Troubleshoot technical issues, liaise with vendors for support, and manage system upgrades.
• Document system configurations, processes, and training materials.
• Ensure CRM compliance with company policies, data protection regulations, and security standards.
• Maintain effective data flow between CRM and other systems
• Promote user adoption and support process improvements across teams and systems.

Key Requirements

• Proven experience as a CRM Administrator, specifically with Sugar CRM.
• Strong understanding of CRM principles, data management, and business processes.
• Proficiency in configuring, customising, and supporting Sugar CRM solutions.
• Experience in managing user permissions, workflows, and reporting.
• Excellent analytical and problem-solving skills.
• Ability to translate business requirements into technical solutions.
• Strong attention to detail and commitment to data quality.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively across departments.
• Experience in creating user guides, process documentation, and training materials.
• Awareness of data protection regulations (e.g., GDPR) and CRM security best practices

Desirable Skills (Not Essential but Advantageous)

• Knowledge of integration between Sugar CRM and other business systems.
• Experience with CRM data migration projects.
• Basic understanding of database principles (SQL knowledge beneficial).

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

CRM Manager

Location: Sheffield (Hybrid, 2-3 days per week)

Salary: Up to £55,000

The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement.

The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior CRM hire in the business, owning and building out lifecycle marketing activity across both B2C and B2B audiences. The role reports into senior leadership and offers significant autonomy and visibility from day one.

Key Responsibilities

• Develop and own CRM strategy and execution across email, SMS, push, and in-app.
• Build and optimise automated customer journeys using Braze and Hubspot.
• Plan and execute lifecycle campaigns to drive customer retention and increase LTV.
• Collaborate with stakeholders across Marketing, Product, and Data.
• Lead A/B testing, reporting, and optimisation of CRM activity.
• Identify and implement segmentation strategies for personalised communications.
• Represent CRM across the business, influencing product and marketing decisions.

Skills & Experience Essential:

• 2-3 years experience in CRM or lifecycle marketing.
• Strong understanding of marketing automation, CRM KPIs, segmentation, and A/B testing.
• Hands-on experience with CRM tools such as Braze and/or Hubspot.
• Background in B2C marketing; B2B experience a plus.
• Confident working cross-functionally with commercial and technical teams.
• Comfortable in a fast-paced scale-up environment.

Desirable:

• Experience working as the sole CRM professional or in a small CRM team.
• Exposure to customer journey mapping and performance analysis.
• Interest in fintech, automotive, or consumer tech sectors.

Benefits

• Up to £55,000 base salary
• Hybrid working (2-3 days/week in Sheffield office)
• Opportunity to own CRM strategy and build from scratch
• Fast-growing scale-up with real ownership and visibility
• Collaborative and ambitious team culture

How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.

Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy

My client is a global FX business who is seeking a strong client facing - Relationship Manager to join them on a permanent basis.

The relationship Manager will join the EMEA team and play a crucial role in expanding the client's product reach and revenue. The successful candidate will focus on growing business with both established and fledgling clients while driving client relationship management.

WHJS1_UKTJ

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.