62 Crm Director jobs in the United Kingdom

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager, Relationship Management to join their team on a permanent basis.

This successful candidate will mainly be responsible for managing the relationships with the account holders including the timely provision of services.

Responsibilities (but not limited to):
•    Build strong relations with potential and existing customers through effective customer service interaction.
•    Maintain customer service area files, database, records, registers and logs under control.
•    Work closely with the team, to provide information and act as liaison to all other customer needs.
•    Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
•    Provide information about various products and services offered by the Group and identify cross selling opportunities.
•    Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
•    Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
•    Receive loan applications from customers and prepare the corresponding loan agreements.
•    Refer to Branch Manager for any unresolved queries on transactions handled.
•    To assist customers in all their queries on products and seek solution to their requests.
•    Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
•    Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV  quoting ref 16906SS.
 

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager, Relationship Management to join their team on a permanent basis.

This successful candidate will mainly be responsible for managing the relationships with the account holders including the timely provision of services.

Responsibilities (but not limited to):
•    Build strong relations with potential and existing customers through effective customer service interaction.
•    Maintain customer service area files, database, records, registers and logs under control.
•    Work closely with the team, to provide information and act as liaison to all other customer needs.
•    Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
•    Provide information about various products and services offered by the Group and identify cross selling opportunities.
•    Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
•    Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
•    Receive loan applications from customers and prepare the corresponding loan agreements.
•    Refer to Branch Manager for any unresolved queries on transactions handled.
•    To assist customers in all their queries on products and seek solution to their requests.
•    Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
•    Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Qualifications and Skills:
•    University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
•    At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
•    Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV  quoting ref 16906SS.
 

A fantastic opportunity has arisen for this training organisation with offices in Bradford. Working as a Customer Relationship Executive, the successful candidate will deal with customer queries across several mediums to manage and resolve customer issues. Acting as the first point of contact, the Customer Relationship Executive will work to high levels of customer service, ensuring that lasting relationships continue to flourish. A varied role that would be perfect for a candidate with a minimum of 12 months experience within customer care and administration, duties are varied but will include;

• Manage customer queries across telephone and email, aiming to resolve at first point of contact
• Manage incoming calls and emails within agreed service levels
• Effective management of difficult or challenging customers
• Conduct a range of quality assurance activities
• Work collaboratively with colleagues across the business to deliver a seamless experience for the customer.
• Be alert to opportunities to improve outcomes and experiences for customers
• Perform any other reasonable duties required on behalf of the business and management.

This role will initially be office based but will move to a hybrid model after probationary period. Accessible via car and with great public transport links, this is a fantastic company which will offer excellent training, development, and progression. The successful candidate will have;

• Minimum 12 months in a customer service or administrative role
• Exceptional customer service focus - puts the customer at the heart of what they do.
• Personal resilience
• Excellent communication skills
• Good administrative and IT skills with a working knowledge of MS-Office
• Strong personal organisation skills and attention to detail.
• Capacity for taking initiative when needed
• Good team working behaviours alongside the ability to work independently.
• Ability to prioritise workload
• Flexible approach to work

If you feel you hold the above skills and experiences, have excellent customer service skills and the drive and passion to support a number of key clients within a thriving team setting, please send your CV for review.

IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF THE ROLE:

Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. 

Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries.

Manage and understand the expectations of the customer and ensure service lines are adhered to.

Ensure internal and external customers have all the required information to support settlement performance.

MAIN RESPONSIBILITIES:

• Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met.
li>Work closely with suppliers and third parties as well as other internal teams to drive actions that affect performance.
• Organise and attend Supplier meetings when required, ensuring preparation is completed in line with the agenda.
• Create and maintain Supplier performance reporting packs for HH % Energy
• Provide clarity and insight into issues preventing actual data from being submitted.
• Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this.
• Analyse, investigate and resolve queries raised by Suppliers or the customer service team (either by e-mail or direct phone calls).
• Get involved with future contractual negotiations and support the effective delivery of this.
• Collaborating across the business to understand why data is missing and finding ways to resolve.
• Assist in the support of industry changes which could include the review system/process changes.
• Manage emails to ensure customers, internal and external, are communicated to in a timely manner.

PERSON SPECIFICATION:

• Customer focused; able to identify and respond to the needs of the customer.
• Good analytical and problem-solving skills, able to grasp problems quickly and draw informed conclusions.
• Able to work in a complex environment with conflicting demands and make clear and consistent decisions.
• Strong, clear communication skills both verbally and in writing.
• Anticipates issues and is proactive in dealing with them.
• Flexible, willing, and able to cope with change, with the ability to work under pressure.
• A passion and desire to take HH performance to a new level.
• Industry knowledge is up to date.

COMPANY BENEFITS:

• 28 days annual leave plus Bank Holidays
• Annual leave Buy & Sell scheme
• Enhanced Salary Sacrifice Pension Contributions
• Life Assurance up to 6 X Base Salary*
• Simply health – Healthcare plan (Upgrades available)
< i>Employee Assistance Program
• Wellbeing Centre

(*Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of IMServ’ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.