77 Crm Lead jobs in the United Kingdom
Digital & CRM Lead
Posted today
Job Viewed
Job Description
Transfers in Sport are exclusively partnering with STH Group (a Sodexo Live! company) to recruit a newly created Digital & CRM Lead.
This is an exciting opportunity to join STH Group in a pivotal role, taking charge of their digital ecosystem by bringing together CRM, marketing automation, eCommerce and websites across international teams.
As Digital & CRM Lead, you will be the driving force behind how STH uses technology to grow the business and enhance fan experiences. You will lead digital strategy, manage key platforms (Salesforce and Dotdigital), and ensure global teams are aligned on one vision.
Because STH operates across multiple regions (London, Auckland, Miami, Melbourne and Sydney), this role comes with flexible hours. At times that may mean a 6am Teams call with New Zealand or a 9pm check-in with the US. It also offers flexibility in how you shape your working day.
What you will be doing:
- Owning the digital and CRM strategy, ensuring Salesforce, Dotdigital, eCommerce and websites deliver ROI and excellent customer experiences
- Leading data migration and integration projects, maintaining accuracy and consistency across systems
- Partnering with Sales, Marketing, Customer Experience and IT to optimise the customer journey globally
- Coaching and developing a small digital team, while working closely with the Head of Marketing to drive alignment across multiple regions
- Overseeing digital KPIs, reporting on performance and identifying opportunities for optimisation
- Staying ahead of trends, driving innovation and embedding new ways of working across STH’s international network
We are seeking someone who brings both strategic vision and hands-on expertise. To thrive in this role, you will need:
- A proven track record of leading digital transformation in a multi-region organisation
- Mandatory experience with Salesforce and Dotdigital
- Demonstrated success in data migration and system integrations
- Strong project and change management skills, particularly in rolling out cross-functional systems with multiple stakeholders
We would also like to see:
- Strategic leadership skills, aligning digital initiatives with long-term business goals
- An innovation mindset, with curiosity for new technologies and smarter ways of working
- A data-driven approach, using insights to guide decisions and improvements
- Adaptability in a fast-paced, evolving environment
- Strong commercial awareness, with an understanding of how digital impacts revenue and efficiency
If you are ready to lead digital transformation on a global stage, and you are fluent in Salesforce, Dotdigital and data migration, we would love to hear from you.
Please note: this recruitment is being managed exclusively by Transfers in Sport on behalf of STH Group. All applications and enquiries should be directed to Transfers in Sport.
About STH Group
STH Group delivers world-class travel and hospitality experiences that put fans at the heart of unforgettable sporting moments. They partner with the biggest sporting events and brands globally, including the Olympic Games, Rugby World Cup and Cricket World Cup.
They were the only company worldwide authorised by the Tokyo Olympic Organising Committee to offer ticket-inclusive hospitality packages within Olympic venues. They are also the only company approved by the British Olympic Association to provide travel and tickets for Team GB events.
In addition, STH has secured exclusive partnerships with the International Cricket Council (ICC), New Zealand Rugby, Rugby Australia and New Zealand Cricket. They were also the sole company worldwide able to offer official travel and hospitality at the Rugby World Cup in 2019, 2015 and 2011.
Salesforce CRM Lead
Posted today
Job Viewed
Job Description
- Hybrid - Leeds Office (3 days in office, 2 days remote)
- £50,000 - £60,000 per annum , dependent on experience
- Annual Performance Bonus
- 25 Days Annual Leave + Bank Holidays + Christmas Closure
- Company Benefits - Sage Benefits, WPA Healthcare (Year 2)
- Supportive Working Culture and Additional Perks
THE ROLE
Are you an experienced Salesforce professional looking to take ownership of a dynamic, high-impact CRM environment?
We are seeking a Salesforce CRM Team Lead to take ownership of a mature Salesforce platform, ensuring seamless delivery of Salesforce solutions that align with our client’s business goals. You will be responsible for directly influencing the strategy behind our client’s CRM direction, development and performance across the business whilst leading a skilled internal team within a high-performing and fast-paced environment.
Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance of Leeds. Please note that our client cannot offer visa sponsorship .
Key responsibilities will include:
- Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices.
- Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem.
- Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required.
- Collaborate with senior business leaders to gather requirements and translate them into scalable Salesforce solutions.
- Monitor resource capacity within the team and lead recruitment as the CRM team expands.
- Ensure effective cross-functional communication between the CRM team and wider business departments.
SKILLS & EXPERIENCE
- Salesforce Certified Administrator certification
- Demonstrable experience in a Salesforce CRM administration or development role with sound platform knowledge (4+ years minimum)
- Proven leadership experience, managing technical teams in an Agile environment (2+ years minimum)
- Proficient with Salesforce Flows, standard objects and core platform capabilities.
- Experience managing Jira boards, spring planning and Agile ceremonies.
- Exceptional communication skills, with a strong ability to translate business requirements into technical solutions.
- Highly organised, with an ability to prioritise effectively in a dynamic, fast-paced environment.
- Experience with Salesforce integration tools & APIs (desirable)
- Knowledge of AppExchange solutions and third-party integrations (desirable)
Our client has recently undergone acquisition and following significant investment and new product launches, is in an exciting phase of growth. If you’re a Salesforce leader who thrives in a collaborative environment and want to make a lasting impact on CRM strategy and execution, please apply today. If you would like to discuss the opportunity further, please contact Matt Pallister on 0113 332 0678 |
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Digital & CRM Lead
Posted today
Job Viewed
Job Description
Transfers in Sport are exclusively partnering with STH Group (a Sodexo Live! company) to recruit a newly created Digital & CRM Lead.
This is an exciting opportunity to join STH Group in a pivotal role, taking charge of their digital ecosystem by bringing together CRM, marketing automation, eCommerce and websites across international teams.
As Digital & CRM Lead, you will be the driving force behind how STH uses technology to grow the business and enhance fan experiences. You will lead digital strategy, manage key platforms (Salesforce and Dotdigital), and ensure global teams are aligned on one vision.
Because STH operates across multiple regions (London, Auckland, Miami, Melbourne and Sydney), this role comes with flexible hours. At times that may mean a 6am Teams call with New Zealand or a 9pm check-in with the US. It also offers flexibility in how you shape your working day.
What you will be doing:
- Owning the digital and CRM strategy, ensuring Salesforce, Dotdigital, eCommerce and websites deliver ROI and excellent customer experiences
- Leading data migration and integration projects, maintaining accuracy and consistency across systems
- Partnering with Sales, Marketing, Customer Experience and IT to optimise the customer journey globally
- Coaching and developing a small digital team, while working closely with the Head of Marketing to drive alignment across multiple regions
- Overseeing digital KPIs, reporting on performance and identifying opportunities for optimisation
- Staying ahead of trends, driving innovation and embedding new ways of working across STH’s international network
We are seeking someone who brings both strategic vision and hands-on expertise. To thrive in this role, you will need:
- A proven track record of leading digital transformation in a multi-region organisation
- Mandatory experience with Salesforce and Dotdigital
- Demonstrated success in data migration and system integrations
- Strong project and change management skills, particularly in rolling out cross-functional systems with multiple stakeholders
We would also like to see:
- Strategic leadership skills, aligning digital initiatives with long-term business goals
- An innovation mindset, with curiosity for new technologies and smarter ways of working
- A data-driven approach, using insights to guide decisions and improvements
- Adaptability in a fast-paced, evolving environment
- Strong commercial awareness, with an understanding of how digital impacts revenue and efficiency
If you are ready to lead digital transformation on a global stage, and you are fluent in Salesforce, Dotdigital and data migration, we would love to hear from you.
Please note: this recruitment is being managed exclusively by Transfers in Sport on behalf of STH Group. All applications and enquiries should be directed to Transfers in Sport.
About STH Group
STH Group delivers world-class travel and hospitality experiences that put fans at the heart of unforgettable sporting moments. They partner with the biggest sporting events and brands globally, including the Olympic Games, Rugby World Cup and Cricket World Cup.
They were the only company worldwide authorised by the Tokyo Olympic Organising Committee to offer ticket-inclusive hospitality packages within Olympic venues. They are also the only company approved by the British Olympic Association to provide travel and tickets for Team GB events.
In addition, STH has secured exclusive partnerships with the International Cricket Council (ICC), New Zealand Rugby, Rugby Australia and New Zealand Cricket. They were also the sole company worldwide able to offer official travel and hospitality at the Rugby World Cup in 2019, 2015 and 2011.
Digital & CRM Lead
Posted 1 day ago
Job Viewed
Job Description
Transfers in Sport are exclusively partnering with STH Group (a Sodexo Live! company) to recruit a newly created Digital & CRM Lead.
This is an exciting opportunity to join STH Group in a pivotal role, taking charge of their digital ecosystem by bringing together CRM, marketing automation, eCommerce and websites across international teams.
As Digital & CRM Lead, you will be the driving force behind how STH uses technology to grow the business and enhance fan experiences. You will lead digital strategy, manage key platforms (Salesforce and Dotdigital), and ensure global teams are aligned on one vision.
Because STH operates across multiple regions (London, Auckland, Miami, Melbourne and Sydney), this role comes with flexible hours. At times that may mean a 6am Teams call with New Zealand or a 9pm check-in with the US. It also offers flexibility in how you shape your working day.
What you will be doing:
- Owning the digital and CRM strategy, ensuring Salesforce, Dotdigital, eCommerce and websites deliver ROI and excellent customer experiences
- Leading data migration and integration projects, maintaining accuracy and consistency across systems
- Partnering with Sales, Marketing, Customer Experience and IT to optimise the customer journey globally
- Coaching and developing a small digital team, while working closely with the Head of Marketing to drive alignment across multiple regions
- Overseeing digital KPIs, reporting on performance and identifying opportunities for optimisation
- Staying ahead of trends, driving innovation and embedding new ways of working across STH’s international network
We are seeking someone who brings both strategic vision and hands-on expertise. To thrive in this role, you will need:
- A proven track record of leading digital transformation in a multi-region organisation
- Mandatory experience with Salesforce and Dotdigital
- Demonstrated success in data migration and system integrations
- Strong project and change management skills, particularly in rolling out cross-functional systems with multiple stakeholders
We would also like to see:
- Strategic leadership skills, aligning digital initiatives with long-term business goals
- An innovation mindset, with curiosity for new technologies and smarter ways of working
- A data-driven approach, using insights to guide decisions and improvements
- Adaptability in a fast-paced, evolving environment
- Strong commercial awareness, with an understanding of how digital impacts revenue and efficiency
If you are ready to lead digital transformation on a global stage, and you are fluent in Salesforce, Dotdigital and data migration, we would love to hear from you.
Please note: this recruitment is being managed exclusively by Transfers in Sport on behalf of STH Group. All applications and enquiries should be directed to Transfers in Sport.
About STH Group
STH Group delivers world-class travel and hospitality experiences that put fans at the heart of unforgettable sporting moments. They partner with the biggest sporting events and brands globally, including the Olympic Games, Rugby World Cup and Cricket World Cup.
They were the only company worldwide authorised by the Tokyo Olympic Organising Committee to offer ticket-inclusive hospitality packages within Olympic venues. They are also the only company approved by the British Olympic Association to provide travel and tickets for Team GB events.
In addition, STH has secured exclusive partnerships with the International Cricket Council (ICC), New Zealand Rugby, Rugby Australia and New Zealand Cricket. They were also the sole company worldwide able to offer official travel and hospitality at the Rugby World Cup in 2019, 2015 and 2011.
Salesforce Administration - Sales Operations & CRM Lead
Posted 525 days ago
Job Viewed
Job Description
Salesforce CRM & Sales Operations Lead
Salesforce Administration.
Salesforce CRM Team Lead
Posted 9 days ago
Job Viewed
Job Description
- Hybrid - Leeds Office (3 days in office, 2 days remote)
- £50,000 - £60,000 per annum , dependent on experience
- Annual Performance Bonus
- 25 Days Annual Leave + Bank Holidays + Christmas Closure
- Company Benefits - Sage Benefits, WPA Healthcare (Year 2)
- Supportive Working Culture and Additional Perks
THE ROLE
Are you an experienced Salesforce professional looking to take ownership of a dynamic, high-impact CRM environment?
We are seeking a Salesforce CRM Team Lead to take ownership of a mature Salesforce platform, ensuring seamless delivery of Salesforce solutions that align with our client's business goals. You will be responsible for directly influencing the strategy behind our client's CRM direction, development and performance across the business whilst leading a skilled internal team within a high-performing and fast-paced environment.
Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance of Leeds. Please note that our client cannot offer visa sponsorship .
Key responsibilities will include:
- Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices.
- Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem.
- Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required.
- Collaborate with senior business leaders to gather requirements and translate them into scalable Salesforce solutions.
- Monitor resource capacity within the team and lead recruitment as the CRM team expands.
- Ensure effective cross-functional communication between the CRM team and wider business departments.
SKILLS & EXPERIENCE
- Salesforce Certified Administrator certification
- Demonstrable experience in a Salesforce CRM administration or development role with sound platform knowledge (4+ years minimum)
- Proven leadership experience, managing technical teams in an Agile environment (2+ years minimum)
- Proficient with Salesforce Flows, standard objects and core platform capabilities.
- Experience managing Jira boards, spring planning and Agile ceremonies.
- Exceptional communication skills, with a strong ability to translate business requirements into technical solutions.
- Highly organised, with an ability to prioritise effectively in a dynamic, fast-paced environment.
- Experience with Salesforce integration tools & APIs (desirable)
- Knowledge of AppExchange solutions and third-party integrations (desirable)
Our client has recently undergone acquisition and following significant investment and new product launches, is in an exciting phase of growth. If you're a Salesforce leader who thrives in a collaborative environment and want to make a lasting impact on CRM strategy and execution, please apply today. If you would like to discuss the opportunity further, please contact Matt Pallister on (phone number removed) | (url removed).
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Salesforce CRM Team Lead
Posted 2 days ago
Job Viewed
Job Description
- Hybrid - Leeds Office (3 days in office, 2 days remote)
- £50,000 - £60,000 per annum , dependent on experience
- Annual Performance Bonus
- 25 Days Annual Leave + Bank Holidays + Christmas Closure
- Company Benefits - Sage Benefits, WPA Healthcare (Year 2)
- Supportive Working Culture and Additional Perks
THE ROLE
Are you an experienced Salesforce professional looking to take ownership of a dynamic, high-impact CRM environment?
We are seeking a Salesforce CRM Team Lead to take ownership of a mature Salesforce platform, ensuring seamless delivery of Salesforce solutions that align with our client's business goals. You will be responsible for directly influencing the strategy behind our client's CRM direction, development and performance across the business whilst leading a skilled internal team within a high-performing and fast-paced environment.
Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance of Leeds. Please note that our client cannot offer visa sponsorship .
Key responsibilities will include:
- Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices.
- Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem.
- Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required.
- Collaborate with senior business leaders to gather requirements and translate them into scalable Salesforce solutions.
- Monitor resource capacity within the team and lead recruitment as the CRM team expands.
- Ensure effective cross-functional communication between the CRM team and wider business departments.
SKILLS & EXPERIENCE
- Salesforce Certified Administrator certification
- Demonstrable experience in a Salesforce CRM administration or development role with sound platform knowledge (4+ years minimum)
- Proven leadership experience, managing technical teams in an Agile environment (2+ years minimum)
- Proficient with Salesforce Flows, standard objects and core platform capabilities.
- Experience managing Jira boards, spring planning and Agile ceremonies.
- Exceptional communication skills, with a strong ability to translate business requirements into technical solutions.
- Highly organised, with an ability to prioritise effectively in a dynamic, fast-paced environment.
- Experience with Salesforce integration tools & APIs (desirable)
- Knowledge of AppExchange solutions and third-party integrations (desirable)
Our client has recently undergone acquisition and following significant investment and new product launches, is in an exciting phase of growth. If you're a Salesforce leader who thrives in a collaborative environment and want to make a lasting impact on CRM strategy and execution, please apply today. If you would like to discuss the opportunity further, please contact Matt Pallister on (phone number removed) | (url removed).
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
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CRM/Email & Loyalty Lead
Posted today
Job Viewed
Job Description
Job Title : CRM/Email and Loyalty Lead
Department : Ecommerce
Reports To : Senior Head of Ecommerce & Digital
Position Overview :
We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing.
Key Responsibilities :
- CRM Management :
- Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty.
- Segment and target customer groups based on behaviour, preferences, and demographics.
- Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities.
- Monitor CRM database health and conduct regular clean-up to ensure data accuracy.
- Email Marketing :
- Create, manage, and execute email marketing campaigns, including promotional, transactional, and lifecycle emails.
- A/B test email content, subject lines, and send times to improve open rates, click-through rates, and conversions.
- Develop automated email workflows and drip campaigns to engage and nurture leads.
- Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights.
- Loyalty Programs :
- Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business.
- Monitor and assess the success of loyalty initiatives, making recommendations for improvement.
- Coordinate with cross-functional teams to ensure loyalty initiatives align with overall marketing and business objectives.
- Reporting and Analysis :
- Regularly report on key metrics such as email performance, CRM KPIs, loyalty program growth, and customer lifetime value.
- Analyse customer behaviour, trends, and feedback to identify opportunities for campaign improvements.
- Use insights to continually optimize CRM and loyalty strategies for better results.
- Collaboration and Communication :
- Work closely with marketing, customer service, and product teams to ensure a cohesive customer experience across all touchpoints.
- Provide insights and recommendations to senior management on customer trends and CRM best practices.
Required Qualifications :
- 4+ years of experience in CRM, email marketing, or loyalty program management.
- Strong knowledge of CRM platforms (Shopify+, Salesforce, HubSpot, or similar), email marketing tools (Klaviyo, Voyado, etc.), and loyalty program software.
- Experience in data analysis, customer segmentation, and campaign performance tracking.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Creative mindset with a customer-first approach.
Preferred Qualifications :
- Experience in e-commerce, retail, or B2C industries.
- Familiarity with HTML and email design best practices.
- Knowledge of GDPR and email marketing compliance.
- Proficiency in Excel, Google Analytics, and/or other reporting tools.
Key Skills :
- CRM Platforms
- Email Marketing Strategy
- Loyalty Program Development
- Data Analysis and Reporting
- Customer Segmentation
- Automation and Workflows
- Campaign Optimization
- Cross-functional Collaboration
About us.
️Holiday purchase scheme.
Enhanced parental leave
CRM/Email & Loyalty Lead
Posted today
Job Viewed
Job Description
Job Title : CRM/Email and Loyalty Lead
Department : Ecommerce
Reports To : Senior Head of Ecommerce & Digital
Position Overview :
We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing.
Key Responsibilities :
- CRM Management :
- Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty.
- Segment and target customer groups based on behaviour, preferences, and demographics.
- Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities.
- Monitor CRM database health and conduct regular clean-up to ensure data accuracy.
- Email Marketing :
- Create, manage, and execute email marketing campaigns, including promotional, transactional, and lifecycle emails.
- A/B test email content, subject lines, and send times to improve open rates, click-through rates, and conversions.
- Develop automated email workflows and drip campaigns to engage and nurture leads.
- Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights.
- Loyalty Programs :
- Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business.
- Monitor and assess the success of loyalty initiatives, making recommendations for improvement.
- Coordinate with cross-functional teams to ensure loyalty initiatives align with overall marketing and business objectives.
- Reporting and Analysis :
- Regularly report on key metrics such as email performance, CRM KPIs, loyalty program growth, and customer lifetime value.
- Analyse customer behaviour, trends, and feedback to identify opportunities for campaign improvements.
- Use insights to continually optimize CRM and loyalty strategies for better results.
- Collaboration and Communication :
- Work closely with marketing, customer service, and product teams to ensure a cohesive customer experience across all touchpoints.
- Provide insights and recommendations to senior management on customer trends and CRM best practices.
Required Qualifications :
- 4+ years of experience in CRM, email marketing, or loyalty program management.
- Strong knowledge of CRM platforms (Shopify+, Salesforce, HubSpot, or similar), email marketing tools (Klaviyo, Voyado, etc.), and loyalty program software.
- Experience in data analysis, customer segmentation, and campaign performance tracking.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Creative mindset with a customer-first approach.
Preferred Qualifications :
- Experience in e-commerce, retail, or B2C industries.
- Familiarity with HTML and email design best practices.
- Knowledge of GDPR and email marketing compliance.
- Proficiency in Excel, Google Analytics, and/or other reporting tools.
Key Skills :
- CRM Platforms
- Email Marketing Strategy
- Loyalty Program Development
- Data Analysis and Reporting
- Customer Segmentation
- Automation and Workflows
- Campaign Optimization
- Cross-functional Collaboration
About us.
️Holiday purchase scheme.
Enhanced parental leave
CRM & Lifecycle Marketing Lead
Posted 29 days ago
Job Viewed
Job Description