74 Crm Management jobs in the United Kingdom

Job Title: CRM Specialist (MS Dynamics)
Location: Watford, United Kingdom (Hybrid - 3 days remote)
Work Authorisation: UK work authorisation required, no sponsorship offered

We are seeking a CRM Specialist (MS Dynamics) to join a leading global technology brand. This is a functional role requiring strong technical experience to enhance CRM effectiveness and support business operations. You will work closely with business users and IT developers to ensure the CRM platform drives sales performance and meets organisational needs.

• Drive user adoption of MS Dynamics across the business

• Provide functional and technical CRM support to end users

• Analyse business requirements and translate into CRM solutions

• Troubleshoot issues and escalate to developers when necessary

• Liaise with system developers to ensure quality and timely delivery of CRM enhancements

• Support IT with CRM configuration based on agreed specifications

• Contribute to best practice processes and documentation

• Strong functional and technical experience with MS Dynamics CRM

• Analytical mindset with the ability to interpret data and troubleshoot problems

• Experience with relational databases and CRM system workflows

• Knowledge of AI data models, including error detection/training, is a plus

• Experience reviewing business requirements and generating solutions

• Strong communication skills, both verbal and written

• Highly organised with the ability to prioritise and manage workload effectively

• Proficient in Microsoft Office Suite

• Graduate calibre in Computer Science, Business Analytics, or related disciplines preferred

• Hybrid working (3 days remote) for flexibility and work-life balance

• Opportunity to work for a globally recognised, innovative technology brand

• Collaborative, inclusive culture focused on teamwork and continuous improvement

• Commitment to sustainability and responsible business practices

• Exposure to cutting-edge CRM systems and business analytics

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.

The Role

The CRM Specialist is pivotal in crafting data-driven, hyper-personalized lifecycle communications that enhance customer acquisition, boost conversion, and promote retention and reactivation. This position is perfect for a CRM specialist who combines technological expertise with analytical skills, demonstrating a strong focus on execution and a genuine enthusiasm for enhancing customer journeys to maximize lifetime value (LTV).

Join the CRM Orchestration team, where you'll strategize, implement, and refine automated and triggered campaigns using Salesforce Marketing Cloud (SFMC), making a significant impact through compelling client communications across diverse channels. 

As our CRM Specialist, your key responsibilities will include:

 Campaign Strategy and Execution 

• Develop multi-stage, omnichannel campaigns to support conversion, onboarding, education, and loyalty objectives. 

• Use behavioral and trading data to personalise communications and contextualize message relevance. 

• Execute re-engagement strategies to win back dormant or low-activity clients. 

Data-Driven CRM Management 

• Build dynamic segmentation strategies using trading behaviours, demographics, psychographics, and platform interactions. 

• Set up, maintain, and optimise lead scoring models to identify high-potential leads and activate sales touchpoints. 

• Perform advanced reporting and dashboarding to monitor campaign effectiveness, with clear links to business KPIs. 

Client Lifecycle Management 

• Own the design, deployment, and optimisation of CRM journeys across key lifecycle stages: Lead to Application Conversion, Application to Funding, Funding to First Trade, Dormancy to Reactivation. 

• Continuously improve these journeys to shorten time-to-value, boost activation rates, and increase client longevity. 

Platform Ownership and Technical Execution 

• Manage the end-to-end use of Salesforce Marketing Cloud including Journey Builder, Automation Studio, Email Studio, and Contact Builder. 

• Leverage AMPScript, dynamic content blocks, and conditional logic for deep personalisation. 

• Ensure hygiene of CRM data, compliance with regulatory standards, and campaign scalability. 

Stakeholder Collaboration 

• Partner closely with Content, Product, Sales, and Analytics teams to align on messaging, timing, and client insights. 

• Provide strategic input to Marketing and Sales leaders based on CRM intelligence and testing outcomes. 

• Brief and QA creative assets for SFMC deployment. 

Continuous Optimisation 

• Monitor campaign performance with a sharp eye on client actions, drop-off points, and engagement metrics. 

• A/B test subject lines, journey branches, send times, CTA placements, and value propositions. 

• Apply findings to improve campaign ROI and client experience. 

Key Success Metrics 

• Increase in conversion from lead to approved client 

• Decrease in time to fund and time to first trade 

• Reduction in early-stage churn 

• Uplift in active trader retention and frequency 

• Reactivation of dormant accounts 

• Growth in average LTV per client segment 

About you

• 1-3 years in a CRM, Marketing Automation, or Lifecycle Marketing role 
• Proven track record of driving measurable improvement in client acquisition and retention through CRM 
• Hands-on expertise in Salesforce Marketing Cloud, especially Journey Builder and Automation Studio 
• Understanding of CRM systems and integrations, preferably with Salesforce Sales Cloud 
• Proficient in HTML, CSS, and AMPScript for email personalisation and rendering 
• Exceptional analytical skills, with experience in campaign analysis and KPI reporting 
• Knowledge of lead lifecycle management, scoring, nurture strategies, and data governance 
• Experience working in fintech, online trading, or regulated industries 
• Analytical thinker with high attention to detail and strong project management capabilities 
• Self-starter with a growth mindset, constantly seeking new ways to improve 
• Adaptable and thrives in fast-paced, global teams 
• Strong communicator, able to translate technical capability into business impact 
• Values-driven team player who thrives in a collaborative, data-led culture 
• Experience in a CFD, FX, or online brokerage environment is a strong advantage

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• 10 days of Company paid sick leave annually  
• 25 days of paid vacation
• 3 paid volunteering days per year & Workplace Giving Program
• Comprehensive medical insurance with coverage for your healthcare needs
• Pension fund
• Employee referral bonuses for referring top talent to the company 
• Ongoing personal development & learning opportunities
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Genuinely collaborative and friendly culture
• Employee Assistance Program & Wellbeing Initiatives

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com  and 

We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor . We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

Email and CRM Specialist

Are you a hands-on Email and CRM Specialist ready to take full ownership of campaigns from ideation to reporting? Keep reading as this could be for you!

Location: Guildford -Free Parking (Hybrid working, 2 days in the office)

Salary:35k-40k +PLUS 20 days of holiday plus 8 bank holidays annually, An extra day off for your birthday, Flexible hours, Monthly team socials + SO Much more!

Overview:

Join a fast-growing eCommerce business in Guildford and take full responsibility for driving customer engagement and retention across the UK and Europe.

We're looking for a confident, proactive individual with strong experience in email marketing or CRM to help drive engagement, retention, and conversions. -This is a fantastic opportunity to make a real difference in a collaborative, close-knit team!

Responsibilities:

In your new role, you will work closely with the Brand Director and Marketing Executive to:

• Develop and execute effective email marketing campaigns, ensuring high deliverability, engagement, and ROI.
• Oversee the CRM system to ensure accurate segmentation, personalisation, and automation.
• Analyse and report on email and CRM performance, providing actionable insights for optimisation.
• Implement strategies for customer retention and loyalty through targeted email and CRM initiatives.
• Create and maintain automated workflows and nurture campaigns.
• Collaborate with the marketing team on SEO and affiliate projects as needed.
• Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging.

About You:

• Proven track record in email marketing and CRM management, preferably within an eCommerce setting.
• Is highly detail-oriented, with strong organisational and project management skills.
• Can work independently and proactively while effectively collaborating in a small team.
• Demonstrates strong communication skills to liaise with internal and external stakeholders.
• Thrives under pressure, managing multiple campaigns and deadlines efficiently
• Experience using email marketing platforms , such as Klaviyo and Mailchimp (desired)

Ready to take your career to the next level? If you're eager to implement impactful changes in a dynamic eCommerce business, we want to hear from you! Apply now or email (url removed) to discuss the role further!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Email and CRM Specialist

Are you a hands-on Email and CRM Specialist ready to take full ownership of campaigns from ideation to reporting? Keep reading as this could be for you!

Location: Guildford -Free Parking (Hybrid working, 2 days in the office)

Salary:35k-40k +PLUS 20 days of holiday plus 8 bank holidays annually, An extra day off for your birthday, Flexible hours, Monthly team socials + SO Much more!

Overview:

Join a fast-growing eCommerce business in Guildford and take full responsibility for driving customer engagement and retention across the UK and Europe.

We're looking for a confident, proactive individual with strong experience in email marketing or CRM to help drive engagement, retention, and conversions. -This is a fantastic opportunity to make a real difference in a collaborative, close-knit team!

Responsibilities:

In your new role, you will work closely with the Brand Director and Marketing Executive to:

• Develop and execute effective email marketing campaigns, ensuring high deliverability, engagement, and ROI.
• Oversee the CRM system to ensure accurate segmentation, personalisation, and automation.
• Analyse and report on email and CRM performance, providing actionable insights for optimisation.
• Implement strategies for customer retention and loyalty through targeted email and CRM initiatives.
• Create and maintain automated workflows and nurture campaigns.
• Collaborate with the marketing team on SEO and affiliate projects as needed.
• Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging.

About You:

• Proven track record in email marketing and CRM management, preferably within an eCommerce setting.
• Is highly detail-oriented, with strong organisational and project management skills.
• Can work independently and proactively while effectively collaborating in a small team.
• Demonstrates strong communication skills to liaise with internal and external stakeholders.
• Thrives under pressure, managing multiple campaigns and deadlines efficiently
• Experience using email marketing platforms , such as Klaviyo and Mailchimp (desired)

Ready to take your career to the next level? If you're eager to implement impactful changes in a dynamic eCommerce business, we want to hear from you! Apply now or email (url removed) to discuss the role further!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.