34 Crm Management jobs in the United Kingdom

CRM Specialist
Location: Hybrid (3 days in office - East Midlands)
Salary: £40,000
Job Type: Full-Time, Permanent

A leading B2B technology business is looking for a CRM Specialist to join their growing marketing team. This is a newly created, standalone role focused on building structured, end-to-end customer journeys and improving engagement across the funnel.

You'll bring clarity and strategy to a currently tactical CRM setup - helping align marketing and sales through better segmentation, workflows, lead scoring, and in-life programmes. This is a great opportunity for someone who wants to take ownership, shape CRM from the ground up, and grow their career.

Key Responsibilities:
Design and implement customer journeys and lifecycle campaigns
Build workflows, segmentation strategies, and lead scoring models
Collaborate with Sales and Marketing to improve conversion and retention
Launch in-life CRM initiatives and support Account-Based Marketing
Leverage data to drive performance and optimisation

Requirements:
2-3+ years CRM or marketing automation experience (HubSpot or similar)
Strong understanding of customer journey planning and campaign execution
Comfortable working independently in a strategic, hands-on role
Proactive, organised, and commercially minded

Apply now and reach out to the team!

Job Description

I am actively seeking an experienced Business Systems Analyst, with hands on expertise in Dynamics 365 CE/ CRM, for a fantastic new role with a reputable global manufacturer. My client has a range of innovative customisation, integration and roll out projects planned around their business critical Dynamics 365 CE environment - the role provides the chance to work within a multi-national team on an interesting programme, with brilliant growth prospects.

My client offers a hybrid working model, with requirement for 2 days per week working from modern North London offices.

Role & Responsibilities

• System analysis, requirement gathering, process mapping and functional system design
• Creation of functional design documentation and coordinating closely with dev teams on tech requirements
• System customisation/ configuration (utilising Power Platform/ Power Automate/ Power Apps)
• Functional system testing and key user training
• Product Ownership - providing ongoing management of solution and ensuring CRM environment is operating effectively for users

Skills & Qualifications

• Strong functional understanding of Dynamics 365 CE/ CRM - particularly the Sales module
• End to end project life cycle skills, with strengths in process/ requirement analysis, conducting workshops, documentation
• Power Platform/ low code system customisation and development skills (inc. skills in Power Platform, creating Power Automate flows, developing Power Apps)
• Confident communication/ stakeholder & user engagement skills

Benefits

• The opportunity to play a key role in the advancement of a multi-national D365 solution, for a market leading manufacturer
• A competitive base salary up to £58000 as well as a comprehensive employee benefits package
• Modern state of the art offices with great in office perks and brilliant transport links
• Dynamic, collaborative team environment, with excellent progression prospects

Interested? Apply today for more details!

To discuss this exciting opportunity in more detail within the Dynamics 365 CE/ CRM market, please contact Nick Butter by phone on 0191 338 7564 or send your current CV to

Role: Microsoft Dynamics CRM Specialist

Salary: £40,000 - £50,000

Location: York

Are you ready to shape the future of our customer experience?

This isn't just another CRM role. We are embarking on a major business transformation project, implementing a brand-new Microsoft Dynamics 365 CRM Online platform from the ground up . We're looking for a passionate and business-savvy Dynamics 365 Specialist to join our team in York and be a driving force behind its success.

This is a unique opportunity to get in on the ground floor, influence the design from day one, and make a tangible impact. You won't be just maintaining an old system; you'll be building the new one. As our internal subject matter expert, you will be the vital link between our business goals and the technology, ensuring the platform truly works for our teams and our customers.

If you are excited by the chance to solve business challenges, streamline processes, and build a best-in-class CRM system, we want to hear from you.

We know that confidence gaps can get in the way of meeting great candidates. So, if this role excites you, but you don't feel you tick every single box, please don't hesitate to apply. We'd still love to hear from you!

How you'll make an impact:

Translate Business Needs into Solutions : Partner with our key departments (like commercial, customer service, and marketing) to understand their day-to-day challenges and goals. You will translate their requirements into practical, effective solutions within the Dynamics 365 platform.

Champion Best Practices : Play a pivotal role in the initial design, configuration, and rollout of our new CRM. You'll ensure we build a scalable, user-friendly platform that supports our long-term growth.

Empower Your Colleagues: Design and build intuitive business process flows, automated workflows, and guided experiences that make it easier for our teams to do their jobs and provide outstanding customer service.

Drive System Adoption: Act as our go-to Dynamics 365 expert, providing user support, creating training materials, and championing the platform across the business to ensure everyone gets the most value from it.

Ensure a Connected Business: Help connect Dynamics 365 with our other core applications, creating a seamless flow of information that provides a single, accurate view of our customers.

Oversee Quality and Partnership: Work closely with our external implementation partners, acting as our internal advocate to ensure the solutions they deliver are high-quality and perfectly aligned with our business needs.

Our ideal candidate

We are looking for someone who has:

* Proven experience working with Microsoft Dynamics CRM / 365, with a strong understanding of its capabilities, particularly in the Sales and Customer Service modules.

* A business-first mindset. You are skilled at listening to stakeholders, mapping out processes, and identifying opportunities for improvement.

* Hands-on experience configuring Dynamics 365 to meet business requirements (e.g., customising forms, views, business rules, and business process flows).

* Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.

* A natural problem-solver who is proactive, curious, and motivated by seeing your work deliver real business value.

* Experience in a project-based environment and an understanding of the full implementation lifecycle would be a huge plus

Benefits & Opportunities

* 25 days plus bank holidays, option to buy additional 5 days

* Working flexibly principles

* Contributory pension

* Annual bonus

As a Portakabin Employee, you will also be able to access a range of dedicated health and wellbeing services, a chance to give back to your community with an annual volunteering day off, and fully funded professional qualifications! There is also a great opportunity for career progression within Portakabin.

Why Portakabin?

At Portakabin, we design and deliver high-quality modular buildings for organisations of all sizes. Our solutions support a wide range of sectors, including manufacturing, education, healthcare, transport, utilities, and construction.

Today, more than 2,000 people work for Portakabin across ten European countries.

Portakabin is an equal opportunities employer and is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.

We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on

Are you a CRM and Email Specialistlooking for a new opportunity? Do you enjoy taking ownership of customer commnication lifecycle? Is data-driven marketing a key part of your skillset?Keep reading!

I am recruiting a CRM and Email Specialistto join a service-based business, who are seeking a talented individual with a customer-first approach. They are seeking someone who is passionate about personalisation, automation and driving measurable results through email.

Responsibilities:
As a CRM and Email Specialist, you will:

• Develop and manager end-to-end email campaigns across the customer lifecycle (lead nurture, onboarding, retention etc)
• Collaborate with teams cross-functionally to align email communications with business goals
• Create A/B tests to improve open rates, click-throughs and conversion
• Analyse performance, prepare reports and offer actionable insights

Requirements:
As a CRM and Email Specialist, you will need:

• 3+ years in email marketing and CRM management
• Strong knowledge of segmentation, automation and campaign analytics
• Strong copywriting skills and attention to detail
• Data-driven mindset with the ability of translating metrics into strategy

Benefits:
As a CRM and Email Specialist, you will get:

• Salary between 40,000 to 50,000 per annum
• Holiday
• Pension

If you are ready to become part of a thriving, and successful business, apply now!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.

Are you a CRM and Email Specialistlooking for a new opportunity? Do you enjoy taking ownership of customer commnication lifecycle? Is data-driven marketing a key part of your skillset?Keep reading!

I am recruiting a CRM and Email Specialistto join a service-based business, who are seeking a talented individual with a customer-first approach. They are seeking someone who is passionate about personalisation, automation and driving measurable results through email.

Responsibilities:
As a CRM and Email Specialist, you will:

• Develop and manager end-to-end email campaigns across the customer lifecycle (lead nurture, onboarding, retention etc)
• Collaborate with teams cross-functionally to align email communications with business goals
• Create A/B tests to improve open rates, click-throughs and conversion
• Analyse performance, prepare reports and offer actionable insights

Requirements:
As a CRM and Email Specialist, you will need:

• 3+ years in email marketing and CRM management
• Strong knowledge of segmentation, automation and campaign analytics
• Strong copywriting skills and attention to detail
• Data-driven mindset with the ability of translating metrics into strategy

Benefits:
As a CRM and Email Specialist, you will get:

• Salary between 40,000 to 50,000 per annum
• Holiday
• Pension

If you are ready to become part of a thriving, and successful business, apply now!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.

 Overview

CRM L E A D 

The CRM Lead is the organiser, problem-solver, and data lead who keeps our growth activity running efficiently. You’ll make sure our CRM is accurate, our reports are clear, and our team has everything it needs to focus on developing relationships and winning work. 

From validating leads and preparing performance reports to coordinating meetings and keeping our processes sharp, this role is all about making sure no opportunity is lost through inefficiency or missed detail. It’s perfect for someone who thrives on structure, is confident with data, and takes pride in keeping things moving behind the scenes.

Key Responsibilities 

Lead and Data Management: 

Keep CRM (HubSpot) in excellent order - complete management of our pipeline and working closely with the Business Development Manager to control individual team data. Add and validate new leads against agreed criteria, liaising with external lead sources including networkers and agents. 

Monitor lead status and progress, ensuring timely follow-up and closure in line with weekly and monthly targets. 

Remove or update duplicate, incomplete, or stale data to maintain system integrity. Research cold leads to help generate new opportunities for the pipeline. 

Act as the team’s go-to person and troubleshooter for all things HubSpot. 

Team Support & Administration: 

Coordinate monthly BD commissions, working with finance and the team to ensure accuracy. Send marketing credentials and updates to prospects as needed. 

Arrange internal meetings and keep relevant calendars up to date. 

Take notes during team meetings and ensure agreed actions are followed up. 

Maintain BD files and shared folders so documents are easy to find and up to date. Provide administrative support to BD and Marketing Directors for campaigns and ad hoc projects. Reporting and Insight: 

Working closely with the Business Intelligence Director, to produce reports and gain valuable insights in order to make data-driven decisions against KPIs. 

Prepare briefing packs and notes for Project Directors attending high-value prospect meetings. Maintain internal dashboards and refine existing reporting frameworks to increase visibility and provide better insight for decision-making. 

Communication and Stakeholder Coordination: 

Manage communication across multiple channels (email, Teams, WhatsApp, phone, and text) with clarity and professionalism. 

Liaise confidently with internal stakeholders, senior leadership, and external teams. Build and maintain rapport with lead contributors, acting as a key point of contact for coordination. 

Behaviours 

Exceptional attention to detail – Essential for managing accurate CRM data, preparing reports, and coordinating team communications. 

Excellent time management – To meet reporting deadlines, manage lead follow-ups, and support team operations efficiently. 

Proactive Communication and interpersonal skills – For managing multiple channels and engaging confidently with stakeholders and senior leadership. 

Comfortable navigating between different communication platforms and coordinating information flow. 

Adaptability – Important for handling shifting priorities, troubleshooting HubSpot issues, and managing ad hoc tasks.

Our Values 

Humble - Being humble means putting ego aside, staying open to learning, and helping others grow. Approach every situation with openness, curiosity, and a willingness to learn. 

Prioritise collaboration over personal recognition and celebrate team wins. 

Offer support and mentorship to others, recognising that success is shared. 

Actively seek feedback and use it to grow continuously. 

Hungry - Being hungry means staying self-motivated, driven to go above and beyond, and always looking for ways to contribute and grow. 

Proactively look for ways to add value and exceed expectations in your role. 

Maintain a strong work ethic and an internal drive to achieve excellence. 

Actively seek opportunities to improve processes, solve problems, and contribute to team and business success. Embrace challenges and take initiative to expand your role and impact. 

Smart - Being smart means having emotional intelligence, making good business decisions, listening actively, and communicating with empathy and good judgment 

Make thoughtful, well-informed decisions that benefit the team and the business. Listen actively and communicate with clarity and respect. 

Show empathy and awareness in interactions by understanding the impact of your words and actions, while navigating group dynamics with professionalism and tact. 

Build strong relationships through thoughtful collaboration and effective communication. 

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

• Harrogate Based
• £26,750 - £28,750 per annum, dependent on experience
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

• Responding to all incoming automotive enquiries to qualify leads , establish requirements and progress to the appropriate team (internal or external) if appropriate.
• Appropriately representing the client you’re assigned to in all customer-facing communication.
• Building authentic connections with customers, through genuine conversations.
• Logging all communications and outcomes accurately on the CRM system (Salesforce ).
• Organising vehicle demonstrations with the relevant automotive retailer when necessary.

• Experience in a customer-facing role preferably within a telephone-based
• Confident communicator with a strong and engaging phone presence.
• Resilient and self-motivated.
• Strong attention to detail with solid admin and process-following skills.
• A forward-thinking and proactive attitude, with a drive to further develop your career.
• Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.