116 Crm Manager jobs in the United Kingdom

CRM Manager - Nottingham (2-3 days/week) - £40k

We're looking for a CRM Manager to help improve sales and marketing processes through effective CRM usage. This is a hands-on role focused on training, troubleshooting, data hygiene, and reporting-not overly technical.

Key Responsibilities:
Support and train the sales team on CRM best practices
Improve data quality and ensure consistency across the system
Build dashboards and reports to track sales and marketing performance
Collaborate with sales administrators, the sales team, and leadership
Some sales administration support

What we're looking for:
Experience with CRM systems (Capsule, Salesforce, HubSpot, Zoho, etc.)
Strong communication and collaboration skills
Relationship-focused, proactive, and process-oriented
Comfortable in a hybrid working environment - 2-3 days in Nottingham

What's on offer:
£40k salary
Hands-on role with business-wide visibility
Opportunity to shape CRM and sales processes

If you enjoy supporting teams, improving systems, and making data work for the business, this could be your next challenge!

Apply now!

Grafton Recruitment are recruiting a CRM Manager for a leading heat network energy supplier in the Greater Bradford area.

Our client is a leading provider of end-to-end heat network solutions, with a nation-wide presence, over 40 years of experience in reducing carbon emissions and 200+ employees. Their client base includes local authorities, housing associations and private developers. Helping to optimise energy efficiency, manage renewable energy, and focus on well performing schemes, whilst minimising costs to the resident.

They are looking for an CRM Manager, collaborating closely with Sales, Client Account Management, Marketing, and Finance, ensuring the CRM system supports strategic growth. The role is ideal for a strategic thinker with a strong background in CRM marketing, customer lifecycle management, and data-driven decision-making.

Key Responsibilities:

Strategic CRM Development

• Conduct a comprehensive audit of the current CRM system to identify gaps and recommend improvements.
• Design and implement CRM strategies to enhance customer acquisition, retention, and growth.
• Increase product/service conversion rates by 10%.
• Reduce lead time from quote to order.
• Improve forecasting accuracy for order placement.

CRM Expansion & Advocacy

• Extend CRM functionality to support the full client lifecycle.
• Act as a CRM ambassador-educating teams, promoting best practices, and driving adoption.
• Implement a client-facing ticketing system using CRM case management workflows.

Collaboration & Data Excellence

• Partner with cross-functional teams to optimise customer experience.
• Review CRM structure and data inputs to meet stakeholder needs.
• Establish and maintain high standards for data quality and reporting.

Process & Reporting

• Lead process improvement initiatives with input from all CRM user groups.
• Analyse and document processes to maximise CRM value.
• Ensure documentation aligns with industry best practices.
• Develop reports to support business functions and provide actionable insights.
• Deliver best-in-class sales management reporting.

Vendor & System Management

• Manage user access, permissions, and training.
• Integrate external data sources (e.g., Hubspot, government data).
• Provide administrative support to the sales team.
• Maintain a strong relationship with the CRM vendor to leverage new features, including AI capabilities.

You:

• Minimum 5 years' experience in CRM marketing and customer lifecycle management.
• Proven success in CRM strategy, compliance, and campaign execution.
• Experience with Workbooks CRM (preferred).
• Strong attention to detail and ability to manage multiple tasks.
• Skilled in process mapping and stakeholder engagement.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Word, PowerPoint, Excel, Outlook).
• Fluent in English.
• Commercial sector experience (preferred).
• Comfortable using collaboration tools (e.g., Lucidchart, Microsoft Teams).

Salary Range - 35,000 - 50,000

Other benefits included

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

CRM Manager - Henley-on-Thames (Hybrid) - £50-65K - Perm 

We’re looking for an experienced and strategic CRM Manager  to join the team of a growing Henley based B2C business.

You’ll be responsible for shaping and delivering a global CRM and loyalty strategy that enhances the customer experience, improves retention, and drives long-term value.

Working cross-functionally across marketing, eCommerce, retail, and external partners to bring innovative, data-led CRM initiatives to life.

Key Responsibilities

• Develop and execute the global CRM strategy and customer lifecycle communications.
li>Lead the design, launch, and optimisation of our first loyalty programme.
• Manag  the email marketing calendar, including campaign planning and A/B testing.
• Ident fy data opportunities for deeper customer segmentation and personalisation.
• Col aborate with internal teams and agencies on CRM and data integration projects.
• Analys  CRM and loyalty data to drive insight-led improvements and performance.
• Suppo t in-store clientelling and create scalable CRM tools for retail teams.

About You

• Strong experience in CRM, ideally in a B2C or D2C environment.
• Back round in premium, luxury, or lifestyle brands is preferable
• Han s-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify).
• Dat -driven with the ability to interpret insights and optimise campaigns.
• Exce lent communication and stakeholder management skills.
• omfortable working across global teams and multiple projects simultaneously.
• Det il-oriented with strong organisational and process management abilities.
• Cr ative and curious mindset with a passion for marketing innovation.

• Fami iarity with loyalty programme design and implementation.

What We Offer

• Hyb id working model with flexibility.
• Colla orative, inclusive company culture.
Training and development opportunities.

Ready for a challenge ? Apply now.

Grafton Recruitment are recruiting a CRM Manager for a leading heat network energy supplier in the Greater Bradford area.

Our client is a leading provider of end-to-end heat network solutions, with a nation-wide presence, over 40 years of experience in reducing carbon emissions and 200+ employees. Their client base includes local authorities, housing associations and private developers. Helping to optimise energy efficiency, manage renewable energy, and focus on well performing schemes, whilst minimising costs to the resident.

They are looking for an CRM Manager, collaborating closely with Sales, Client Account Management, Marketing, and Finance, ensuring the CRM system supports strategic growth. The role is ideal for a strategic thinker with a strong background in CRM marketing, customer lifecycle management, and data-driven decision-making.



Key Responsibilities:

Strategic CRM Development

• Conduct a comprehensive audit of the current CRM system to identify gaps and recommend improvements.
• Design and implement CRM strategies to enhance customer acquisition, retention, and growth.
• Increase product/service conversion rates by 10%.
• Reduce lead time from quote to order.
• Improve forecasting accuracy for order placement.

CRM Expansion & Advocacy

• Extend CRM functionality to support the full client lifecycle.
• Act as a CRM ambassador-educating teams, promoting best practices, and driving adoption.
• Implement a client-facing ticketing system using CRM case management workflows.

Collaboration & Data Excellence

• Partner with cross-functional teams to optimise customer experience.
• Review CRM structure and data inputs to meet stakeholder needs.
• Establish and maintain high standards for data quality and reporting.

Process & Reporting

• Lead process improvement initiatives with input from all CRM user groups.
• Analyse and document processes to maximise CRM value.
• Ensure documentation aligns with industry best practices.
• Develop reports to support business functions and provide actionable insights.
• Deliver best-in-class sales management reporting.

Vendor & System Management

• Manage user access, permissions, and training.
• Integrate external data sources (e.g., Hubspot, government data).
• Provide administrative support to the sales team.
• Maintain a strong relationship with the CRM vendor to leverage new features, including AI capabilities.

You:

• Minimum 5 years' experience in CRM marketing and customer lifecycle management.
• Proven success in CRM strategy, compliance, and campaign execution.
• Experience with Workbooks CRM (preferred).
• Strong attention to detail and ability to manage multiple tasks.
• Skilled in process mapping and stakeholder engagement.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Word, PowerPoint, Excel, Outlook).
• Fluent in English.
• Commercial sector experience (preferred).
• Comfortable using collaboration tools (e.g., Lucidchart, Microsoft Teams).

Salary Range - 35,000 - 50,000

Other benefits included

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

Grafton Recruitment are recruiting a CRM Manager for a leading heat network energy supplier in the Greater Bradford area.

Our client is a leading provider of end-to-end heat network solutions, with a nation-wide presence, over 40 years of experience in reducing carbon emissions and 200+ employees. Their client base includes local authorities, housing associations and private developers. Helping to optimise energy efficiency, manage renewable energy, and focus on well performing schemes, whilst minimising costs to the resident.

They are looking for an CRM Manager, collaborating closely with Sales, Client Account Management, Marketing, and Finance, ensuring the CRM system supports strategic growth. The role is ideal for a strategic thinker with a strong background in CRM marketing, customer lifecycle management, and data-driven decision-making.

Key Responsibilities:

Strategic CRM Development

• Conduct a comprehensive audit of the current CRM system to identify gaps and recommend improvements.
• Design and implement CRM strategies to enhance customer acquisition, retention, and growth.
• Increase product/service conversion rates by 10%.
• Reduce lead time from quote to order.
• Improve forecasting accuracy for order placement.

CRM Expansion & Advocacy

• Extend CRM functionality to support the full client lifecycle.
• Act as a CRM ambassador-educating teams, promoting best practices, and driving adoption.
• Implement a client-facing ticketing system using CRM case management workflows.

Collaboration & Data Excellence

• Partner with cross-functional teams to optimise customer experience.
• Review CRM structure and data inputs to meet stakeholder needs.
• Establish and maintain high standards for data quality and reporting.

Process & Reporting

• Lead process improvement initiatives with input from all CRM user groups.
• Analyse and document processes to maximise CRM value.
• Ensure documentation aligns with industry best practices.
• Develop reports to support business functions and provide actionable insights.
• Deliver best-in-class sales management reporting.

Vendor & System Management

• Manage user access, permissions, and training.
• Integrate external data sources (e.g., Hubspot, government data).
• Provide administrative support to the sales team.
• Maintain a strong relationship with the CRM vendor to leverage new features, including AI capabilities.

You:

• Minimum 5 years' experience in CRM marketing and customer lifecycle management.
• Proven success in CRM strategy, compliance, and campaign execution.
• Experience with Workbooks CRM (preferred).
• Strong attention to detail and ability to manage multiple tasks.
• Skilled in process mapping and stakeholder engagement.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Word, PowerPoint, Excel, Outlook).
• Fluent in English.
• Commercial sector experience (preferred).
• Comfortable using collaboration tools (e.g., Lucidchart, Microsoft Teams).

Salary Range - 35,000 - 50,000

Other benefits included

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

CRM Manager - Nottingham (2-3 days/week) - £40k

We're looking for a CRM Manager to help improve sales and marketing processes through effective CRM usage. This is a hands-on role focused on training, troubleshooting, data hygiene, and reporting-not overly technical.

Key Responsibilities:
Support and train the sales team on CRM best practices
Improve data quality and ensure consistency across the system
Build dashboards and reports to track sales and marketing performance
Collaborate with sales administrators, the sales team, and leadership
Some sales administration support

What we're looking for:
Experience with CRM systems (Capsule, Salesforce, HubSpot, Zoho, etc.)
Strong communication and collaboration skills
Relationship-focused, proactive, and process-oriented
Comfortable in a hybrid working environment - 2-3 days in Nottingham

What's on offer:
£40k salary
Hands-on role with business-wide visibility
Opportunity to shape CRM and sales processes

If you enjoy supporting teams, improving systems, and making data work for the business, this could be your next challenge!

Apply now!

CRM Manager - Henley-on-Thames (Hybrid) - £50-65K - Perm 

We’re looking for an experienced and strategic CRM Manager  to join the team of a growing Henley based B2C business.

You’ll be responsible for shaping and delivering a global CRM and loyalty strategy that enhances the customer experience, improves retention, and drives long-term value.

Working cross-functionally across marketing, eCommerce, retail, and external partners to bring innovative, data-led CRM initiatives to life.

Key Responsibilities

• Develop and execute the global CRM strategy and customer lifecycle communications.
li>Lead the design, launch, and optimisation of our first loyalty programme.
• Manag  the email marketing calendar, including campaign planning and A/B testing.
• Ident fy data opportunities for deeper customer segmentation and personalisation.
• Col aborate with internal teams and agencies on CRM and data integration projects.
• Analys  CRM and loyalty data to drive insight-led improvements and performance.
• Suppo t in-store clientelling and create scalable CRM tools for retail teams.

About You

• Strong experience in CRM, ideally in a B2C or D2C environment.
• Back round in premium, luxury, or lifestyle brands is preferable
• Han s-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify).
• Dat -driven with the ability to interpret insights and optimise campaigns.
• Exce lent communication and stakeholder management skills.
• omfortable working across global teams and multiple projects simultaneously.
• Det il-oriented with strong organisational and process management abilities.
• Cr ative and curious mindset with a passion for marketing innovation.

• Fami iarity with loyalty programme design and implementation.

What We Offer

• Hyb id working model with flexibility.
• Colla orative, inclusive company culture.
Training and development opportunities.

Ready for a challenge ? Apply now.

CRM Manager

One of the fastest growing companies in the UK

Central London (hybrid)

Up to £45k DOE

We’re buzzing to be partnering with a seriously fast-growing D2C subscription brand (announced in the FEBE and Sunday Times Top 100 lists). With big plans on the horizon, they’re now on the lookout for a CRM Manager to join their team and help supercharge their CRM, email, and retention strategy.

What you’ll need to bring to the table:

⭐️ 3+ years of hands-on CRM, retention, and email marketing experience

⭐️ Ideally worked for a D2C subscription brand

⭐️ Solid Klaviyo experience would be a big bonus

⭐️ Proven ability to manage lifecycle campaigns and customer segmentation

⭐️ Passion for e-comm, data, and turning customers into loyal fans

What’s in it for you?

Up to £45k basic (DOE)

15% bonus

Equity scheme

Flexible hybrid working

Great team culture + pension

What happens next?

Now: Apply today with your CV which will be reviewed by our MKJ Ignite team.

First Stage: Teams call with the hiring manager

Second Stage: Face to face interview in the office

CRM Manager

One of the fastest growing companies in the UK

Central London (hybrid)

Up to £45k DOE

We’re buzzing to be partnering with a seriously fast-growing D2C subscription brand (announced in the FEBE and Sunday Times Top 100 lists). With big plans on the horizon, they’re now on the lookout for a CRM Manager to join their team and help supercharge their CRM, email, and retention strategy.

What you’ll need to bring to the table:

⭐️ 3+ years of hands-on CRM, retention, and email marketing experience

⭐️ Ideally worked for a D2C subscription brand

⭐️ Solid Klaviyo experience would be a big bonus

⭐️ Proven ability to manage lifecycle campaigns and customer segmentation

⭐️ Passion for e-comm, data, and turning customers into loyal fans

What’s in it for you?

Up to £45k basic (DOE)

15% bonus

Equity scheme

Flexible hybrid working

Great team culture + pension

What happens next?

Now: Apply today with your CV which will be reviewed by our MKJ Ignite team.

First Stage: Teams call with the hiring manager

Second Stage: Face to face interview in the office