13 Crm Platforms jobs in the United Kingdom

Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?

Who you are

If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!

• You’ve got 2-3+ years experience working in a client facing role
• You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
• You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
• You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.

Who is Trybe?

Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.

What the role involves

• Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
• Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
• Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
• Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
• Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
• Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.

Trybe Benefits

• A competitive salary
• Vitality private health insurance
• Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
• We have 3 furry colleagues, Sooty, Pax and Hugo
• Weekly team lunch
• Quarterly team parties and annual office bake off
• 26 days annual leave plus bank holidays

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at

Stay connected with us on social media and find out what it's like to work at XBP Europe.

Linkedin , YouTube , X , Facebook or Instagram

Job Description

Title: Customer Relationship Manager

Location : Egham, TW20 9AB OR Harlow CM195qs

Job type : Permanent contract

Working mode : Hybrid 3 days a week

Essential Functions And Responsibilities

• Manage and develop strong client relationships with multiple clients
• Act as a liaison between various departments to fulfill the needs and expectations of our clients
• Responsible for understanding and education of all offerings and services
• Service incoming client calls regarding completion times, billing, and explanation of services performed
• Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
• Provide technical software support to clients and learn various software programs
• Testing of new proprietary software prior to client release
• Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
• Set appointments and continuing education sessions with CPAs and end clients for sales team
• Draft agreements and provide general sales support for sales team as needed

Minimum Job Qualifications/Experience

• Excellent communication and interpersonal skills
• Required Experience in Healthcare (NHS)
• Detail oriented
• Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
• Able to multi-task to accomplish workload efficiently
• Strong documentation skills and the organization of client information
• Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
• Ability to self-manage

Benefits

• Referral Bonus
• Permanent Contract
• Paid Holidays
• Annual bonus plan
• Pension scheme
• Eye care vouchers
• BUPA Medical Benefits
• Wellbeing support line
• Life insurance (4 X Salary)
• Rewards and incentive - Spotlight scheme
• Company Service Award

Disclaimer

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.

XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?

Who you are

If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!

• You’ve got 2-3+ years experience working in a client facing role
• You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
• You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
• You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.

Who is Trybe?

Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.

What the role involves

• Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
• Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
• Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
• Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
• Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
• Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.

Trybe Benefits

• A competitive salary
• Vitality private health insurance
• Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
• We have 3 furry colleagues, Sooty, Pax and Hugo
• Weekly team lunch
• Quarterly team parties and annual office bake off
• 26 days annual leave plus bank holidays

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at

Stay connected with us on social media and find out what it's like to work at XBP Europe.

Linkedin, YouTube, X, Facebook or Instagram

Job Description

Title: Customer Relationship Manager

Location : Egham, TW20 9AB OR Harlow CM195qs

Job type : Permanent contract

Working mode : Hybrid 3 days a week

Essential Functions And Responsibilities

• Manage and develop strong client relationships with multiple clients
• Act as a liaison between various departments to fulfill the needs and expectations of our clients
• Responsible for understanding and education of all offerings and services
• Service incoming client calls regarding completion times, billing, and explanation of services performed
• Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
• Provide technical software support to clients and learn various software programs
• Testing of new proprietary software prior to client release
• Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
• Set appointments and continuing education sessions with CPAs and end clients for sales team
• Draft agreements and provide general sales support for sales team as needed

Minimum Job Qualifications/Experience

• Excellent communication and interpersonal skills
• Required Experience in Healthcare (NHS)
• Detail oriented
• Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
• Able to multi-task to accomplish workload efficiently
• Strong documentation skills and the organization of client information
• Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
• Ability to self-manage

Benefits

• Referral Bonus
• Permanent Contract
• Paid Holidays
• Annual bonus plan
• Pension scheme
• Eye care vouchers
• BUPA Medical Benefits
• Wellbeing support line
• Life insurance (4 X Salary)
• Rewards and incentive - Spotlight scheme
• Company Service Award

Disclaimer

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.

XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Location : Kensington, London

Start date: November 2025 or earlier

At LUCA FALONI , we create timeless Italian menswear crafted with the finest materials and traditional artisanship. We bring uncompromising quality, effortless style, and exceptional service to clients worldwide.

We are looking for a Customer Relationship Manager to join our London-based team and lead our customer service operations globally. If you are passionate about delivering outstanding client experiences, building strong teams, and driving service excellence in a luxury retail environment, this could be your next big step.

What you will do:

• Lead and inspire the customer service team to deliver best-in-class support across all channels (email, chat, phone, social).
• Develop and implement service strategies that elevate the customer journey and build long-term loyalty.
• Monitor key performance metrics and continuously improve response times, quality, and satisfaction.
• Collaborate closely with e-commerce, retail, logistics, and marketing teams to ensure a seamless omnichannel experience.
• Lead customer interactions with empathy and efficiency, transforming challenges into opportunities to build lasting client loyalty.
• Train, mentor, and grow your team to achieve their highest potential.

What we are looking for:

• Proven experience in customer service management, ideally within luxury retail, fashion, or e-commerce.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Data-driven mindset with the ability to analyse performance and implement improvements.
• Passion for delivering exceptional client experiences and representing a premium brand.

Why join LUCA FALONI?

• Be part of a growing international brand with Italian heritage and global reach.
• Work in a collaborative, ambitious, and creative environment.
• Opportunities for professional growth and career development.
• Competitive salary
• Benefit package including generous employee discount, work-from-anywhere allowance and much more.

If you’re ready to take the next step in luxury retail and play a key role in shaping an exceptional client experience, we’d love to hear from you

We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.

Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process .

We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.

Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.

A key role focused on ensuring customers continue to get the most from their PortSwigger experience through successful renewals.

We make Burp Suite, the world’s most widely used software for web security testing. Trusted by over 16,000 organizations globally – including Google, Amazon, and NASA – our products and research power the world’s best security teams.

We’re looking for a passionate and detail-oriented Renewals Specialist to manage our customer renewal process. You will be the primary point of contact for customers as their contracts come up for renewal, ensuring a smooth, positive, and successful experience that drives retention.

We’re building a world-class approach to customer engagement and retention. As a Renewals Specialist, you’ll be at the heart of that mission, managing key relationships and ensuring customers continue to see the value in Burp Suite.

You will:

• Own the renewal process for a portfolio of customers, from initial contact to final agreement.
• Contribute to company growth by meeting and exceeding retention targets.
• Use data and customer feedback to identify and mitigate renewal risks.
• Collaborate with our Product, Support, and Sales teams to resolve customer issues and highlight opportunities.
• Develop your commercial and negotiation skills with hands-on experience.
• Help refine and improve the tools, playbooks, and communications we use for renewals.
• Enable customers with health check-ins and keep them up to date with the latest features to ensure they are prepared for a successful renewal.
• Shape and contribute to a transparent, continuous improvement culture.

Requirements

• You are customer-focused and commercially aware, with a keen interest in building a career in a customer-facing role.
• You get excited about solving problems and helping others succeed.
• You enjoy working with others and are a reliable team player who can collaborate effectively across different departments.
• You're organized, reliable, and enjoy turning customer interactions into positive outcomes.
• You’re empathetic, curious, and comfortable learning on the job to create clarity for customers.
• You're a natural communicator – direct, respectful, and energising to work with.
• You are eager to learn and are not afraid to ask questions that help you and the team grow.

Technical & Cognitive Capabilities

• Familiarity with using business tools like Salesforce, Jira, or Excel.
• An understanding of the customer journey, with a particular interest in retention and renewal metrics.
• Experience working in a fast-paced, goal-oriented environment.
• A problem-solving orientation: you proactively seek solutions and think critically.
• Confidence in identifying risks and a willingness to ask for help when needed.
• A desire to develop and strengthen your commercial and negotiation skills over time.

Personal Qualities

• Driven, thoughtful, and always learning.
• Friendly, humble, and collaborative – you bring others with you.
• Comfortable with accountability and delivering tangible results.
• Passionate about continuous improvement – even when there’s no clear path.
• Curious and full of fresh ideas that improve team culture and outcomes.

Benefits

Why join us?

• We foster an inclusive and high-performance culture with a focus on work-life balance.
• We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution.
• We host regular team events and have fantastic summer and winter parties.
• You’ll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging.
• We offer share options, 8% employer pension contribution, life assurance, income protection, private medical insurance, and 25 days holiday (plus public holidays).
• Our working hours are flexible, with core hours from 9am to 4pm
• We work best when we are together on site

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website