4 Crm Software jobs in London

Role: Salesforce Business Analyst (4 Month FTC) Location: London - x2 a month (Adhoc) Salary: Up to £60,000 Heavy Salesforce experience is essential for this role, and you will need to have either a 2 week notice or less OR immediately available. A recognised UK based nonprofit are undergoing a large long-term Salesforce digital transformation seeking a Salesforce Business Analyst to join their cross-functional team of experts. They have a variety of clouds in their org, and you will gain first hand exposure to the latest NonProfitCloud. You will lead across stakeholder engagements with technical and non-technical teams, hold requirement gathering workshops and involved in change management. Their internal culture is vibrant, people-first and offers flexibility. You will be required to attend office a couple of times a month on an adhoc basis where the team get together and often have social team bonding activities during these allocated days. This will be a 4 month FTC with room for extension by at least another 2 months. Requirements: Proven experience as salesforce business analyst NPSP experience is essential & Service cloud - Desired Proficiency in stakeholder engagement and running workshops Full right to work in the UK Experience with change management Relevant Salesforce certifications Benefits include: 25 days AL BH (Additional days acquired after 2 years’ service) Flexible working, and flexi working hours 6% employer pension contributions Enhanced maternity leave Death in service Interest free educational loans Discretionary bonus scheme other perks Interviews will commence WC 8th - Apply and await to hear if you fit the requirements.

This is an opportunity for a driven Product Owner to take on an exciting new career challenge

• You’ll understand and deliver the vision of a product from the point of view of customer, end user or stakeholder, leading a team towards this vision

• t’s a chance to have a tangible effect on our function, put your existing skills to the test and advance your career

• You ll work from home some of the time, but you'll also spend at least two days a week working in the office

What you'll do

You'll own and drive the product vision and roadmap for the new CRM platform for Coutts, envisioning future client needs based on thorough market understanding. You'll ensure stories and enablers meet the acceptance and quality criteria and are aligned to the vision, features and objectives.

In addition, you'll:

• B accountable for the team backlog and help break down features into stories and priorities

• A alyse client insight, market and competitor analysis, along with the commercial performance of the product set, to enhance the proposition offering across all franchise journeys

• R commend improvements to the client experience, and drive these through to implementation to improve client acquisition, development and retention

• D monstrate commercial responsibility for the product set with end-to-end profit and loss view, including benefits realisation

• P rtner with Finance to ensure budgets align with client journey performance

The skills you'll need

You'll need a good understanding of Agile methodologies, with experience of working in an Agile team and the ability to relate everyday work to the strategic vision of the feature team with a strong focus on business outcomes. You'll also have hands-on experience leading CRM product delivery, collaborating across business and technology teams to align with strategic goals.

You’ll also need:

• A p oven track record of delivering Microsoft Dynamics solutions, ideally in banking or financial services

• K owledge of product development and management techniques

• E perience of changing team or department mindsets, culture and structure

• E perience of working with delivery teams and knowledge of collaboration techniques

• S rong leadership skills with proven product experience in the financial services industry and a focus on delivering customer value

• A excellent track record of meeting objectives in deadlines and budget

**About the Role:**
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
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**Job ID:**
**Posted On:**
**Location:** London, United Kingdom