66 Crm Specialist jobs in the United Kingdom
CRM Specialist
Posted today
Job Viewed
Job Description
We're working with a global entertainment provider, seeking a CRM Specialist to join their EMEA Marketing Operations team in London.
This role sits at the heart of lifecycle marketing efforts, executing campaigns, running experiments, and optimising user messaging across a variety of channels. This is a unique opportunity to contribute to impactful, data-driven marketing at scale, supporting a global audience and collaborating with high-performing teams across the business.
Candidates will ideally have worked for a large global organisation and should ideally have used Braze or similar and should have previous experience or working in a similar role.
Pleae note this is not a strategic role and will predominately focus on working with existing briefs.
This is a hybrid role with 4 days in the London office so we cannot consider remote applicants for this role. It will initially be a 12 month contract.
Key Responsibilities
- Building, testing, and deploying lifecycle campaigns across key messaging channels
- Performing quality assurance on campaigns prior to their launch
- Collaborating with marketing strategists to execute campaigns that drive video content engagement
- Monitoring and optimising campaign performance, addressing issues as they arise
- Implementing analytics tracking and encoding campaigns for reporting
- Ensuring aligns with GDPR and global compliance standards
- Providing ad-hoc reporting and insights to marketing partners
- Following best practices across CRM/lifecycle marketing
Key Requirements
- 2+ years of hands-on CRM / lifecycle marketing experience
- Strong understanding of email, push, SMS, and in-app messaging platforms
- Proven ability to code and edit HTML emails and adjust templates
- Data-driven mindset with a passion for testing and optimisation
- Prior experience supporting globally distributed teams, accompanied with excellent communication & stakeholder management
- Familiarity with agile workflows and tools like Jira/Confluence
Handle Recruitment is acting as an Employment Business in relation to this vacancy.
CRM Specialist (Braze Expert)
Posted 22 days ago
Job Viewed
Job Description
Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world.
Senior CRM Specialist (4 Month FTC)
Posted 26 days ago
Job Viewed
Job Description
ABOUT DROOL
DROOL is a fast-growing e-commerce startup that’s on a mission to become the world’s most progressive destination for discovering and shopping unique contemporary art prints. Having grown profitably, we’re now backed by a US VC that has considerable domain expertise scaling startups like Ruggable, Dr Squatch and Fabletics into e-commerce powerhouses.
ROLE SUMMARY
We’re looking for a commercially-minded, technically capable Senior CRM Specialist to own the customer lifecycle across data capture, acquisition, retention, and reactivation during our peak Black Friday/holiday period. You’ll use data-driven insights to deliver impactful multi-channel campaigns (email, SMS) that drive growth for our fast-scaling e-commerce brand.
If you thrive in fast-paced, high-impact environments and want to shape the customer journey end-to-end, this role is for you.
This 3-4 month fixed-term opportunity will work on a hybrid basis from our office in Shoreditch, London. For the right candidate, we are open to the opportunity of this becoming a full-time permanent role.
RESPONSIBILITIES:
New Customer Acquisition
- Build strong, best-in-class campaign journeys that convert sign-ups into first-time buyers.
- Test messaging, offers, and creative to maximise conversion from acquisition channels.
- Ensure alignment with growth and paid media teams to close the loop between ads and CRM touchpoints.
Customer Retention
- Develop lifecycle journeys that increase repeat purchase and strengthen customer loyalty.
- Leverage behavioural and transactional data to test personalisation (segmentation, product recommendations etc).
- Align campaigns with trading calendars, product drops, and seasonal moments.
- Write on-brand, engaging copy that deepens customer connection.
Lapsed Customer Reactivation
- Create win-back campaigns tailored to churned or inactive segments.
- Test incentives, messaging, and channels to re-engage lapsed customers.
- Monitor reactivation performance and feed insights back into lifecycle strategy
Data Capture (Sign-up forms & quizzes)
- Constantly rethink, test and optimise sign-up flows, quizzes, and other data capture tools to grow the CRM database.
- Implement progressive profiling to enrich customer data and enable more personalised messaging.
- Monitor data quality and compliance (GDPR/CCPA).
CORE RESPONSIBILITIES (across lifecycle)
- Deliver multi-channel CRM campaigns (e.g. product drops, seasonal sale campaigns, new product launches etc) end-to-end, from planning and segmentation, to build and reporting.
- Build and optimise automated journeys using decision splits, delays, entry/exit criteria, and dynamic content.
- Run robust testing (e.g., A/B, hold-outs, incrementality, etc.) to improve opens, clicks, conversions, and revenue contribution.
- Translate campaign performance into actionable insights for cross-functional teams.
- Work cross-functionally to inform the testing roadmap (e.g. using paid traffic insights to inform popups or flows)
Requirements
- 2+ years in CRM, retention marketing, or lifecycle management, within e-commerce brands.
- Hands-on experience with leading CRM platforms (e.g. Klaviyo).
- Strong commercial acumen with a track record of driving measurable revenue.
- Data-driven mindset: comfortable with segmentation, reporting, and experimentation.
- Creative eye for compelling copy and customer-first communication.
- Collaborative approach, able to work closely with growth/marketing and data teams.
Benefits
- Competitive salary
- Work from home opportunities
- 25 days holiday + bank holidays (pro rata to the duration of the contract)
- 50-75% employee discount
CRM and Marketing Specialist
Posted today
Job Viewed
Job Description
CRM & Marketing Specialist
Blue Legal are partnering with a leading international law firm who are recruiting for an experienced Dynamics 365 CRM & Marketing Specialist to join their Nottingham office. The role involves enhancing the firm’s use of Customer Insights Journeys, supporting marketing automation and ensuring smooth coordination of events. Working closely with the Head of Marketing & Events and the wider team, you’ll help drive smarter, data-led engagement with the firm’s clients and prospects.
The Responsibilities:
- Lead and optimise use of Microsoft Dynamics 365 Customer Insights Journeys (CIJ), including journey orchestration, segmentation, triggers, and event management.
- Coordinate and support marketing-led events, ensuring CIJ processes are followed, improved, and aligned with best practices.
- Collaborate to embed CIJ best practices, provide training, documentation, and encourage team-wide adoption and upskilling.
- Maintain and enhance Dynamics 365 integration with digital tools, ensuring data accuracy, platform optimisation, and alignment with business needs.
- Support reporting and analytics for events and campaigns, including client engagement insights and marketing performance metrics.
- Assist with broader marketing tasks, such as managing Zoom webinars, supporting face-to-face events (with occasional travel), responding to web leads, and collateral coordination.
The Candidate:
- 1–2 years' experience with Microsoft Dynamics 365 (ideally CIJ), with hands-on knowledge of journey orchestration, triggers, and event modules, and a strong interest in marketing automation and data-driven process improvement.
- Organised, detail-oriented, and eager to learn, with a collaborative mindset and a proactive approach to sharing knowledge.
- Confident communicator who enjoys working across teams and managing multiple events or campaigns; experience in professional services is a plus.
Please e-mail your CV and covering letter in the strictest confidence to
Once you have sent your CV, feel free to telephone me on .
Please note : Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.
For more positions like these, check out our website at or follow us on Twitter for the widest range of roles across the entire professional services sector
CRM & Email Marketing Specialist
Posted 26 days ago
Job Viewed
Job Description
We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing, and enhance work-life balance. Learn more about working with BRS Golf via This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalised company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
We are seeking an experienced CRM & Email Marketing Specialist to lead the planning, execution, and optimisation of GolfNow Europe's email marketing, CRM, and automation efforts. This is a critical role as we scale across new territories, promoting cross-border and inter-country golf to a growing customer base.
This position will work closely with our marketing teams in Belfast and the US, collaborating on data-driven campaigns, automated user journeys, and performance analysis to improve customer engagement and retention.
The successful candidate will be based in our Belfast office within hybrid working arrangements and contribute to our success through ownership of the following key responsibilities;
Campaign Management
+ Plan, build, test, and deploy email campaigns across European markets.
+ Manage personalised and segmented customer journeys to improve engagement and conversion rates.
+ Develop and execute strategies to grow our email marketing database and subscriber base across Europe.
Automation & Data Management
+ Design and implement automated workflows, triggers, and behavioural email journeys.
+ Manage and query complex data sets using SQL to segment audiences effectively.
Technical Execution
+ Develop and maintain dynamic content using HTML, AMPscript, and Salesforce Marketing Cloud tools.
+ Ensure all campaigns comply with GDPR and local data privacy regulations.
Performance & Insights
+ Monitor and analyse campaign performance, providing insights and recommendations for continuous improvement.
+ Collaborate with marketing colleagues to optimise cross-channel campaigns.
Collaboration
+ Partner with the international marketing team in France and Belfast (content, creative, paid media, events) to ensure alignment and consistency.
+ Liaise with the US CRM team to ensure global best practices and platform capabilities are leveraged in Europe.
+ Proven experience in CRM, email marketing, and marketing automation (preferably in a high-volume consumer environment).
+ Expertise in Salesforce Marketing Cloud (mandatory).
+ Strong knowledge of SQL queries, HTML coding, AMPscript, and complex data centre management (mandatory).
+ Experience creating dynamic, personalised customer journeys and automations.
+ Fluent in Spanish, French, and English (preferred; at minimum, English plus one other European language).
+ Analytical mindset with the ability to translate data into actionable insights.
+ Understanding of GDPR and European data privacy regulations.
+ Excellent project management and organisational skills.
+ Ability to work cross-functionally across international teams and time zones.
If you're a CRM and email marketing specialist with a passion for data-driven campaigns and international growth, we'd love to hear from you.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.
CRM and Marketing Specialist
Posted today
Job Viewed
Job Description
CRM & Marketing Specialist
Blue Legal are partnering with a leading international law firm who are recruiting for an experienced Dynamics 365 CRM & Marketing Specialist to join their Nottingham office. The role involves enhancing the firm’s use of Customer Insights Journeys, supporting marketing automation and ensuring smooth coordination of events. Working closely with the Head of Marketing & Events and the wider team, you’ll help drive smarter, data-led engagement with the firm’s clients and prospects.
The Responsibilities:
- Lead and optimise use of Microsoft Dynamics 365 Customer Insights Journeys (CIJ), including journey orchestration, segmentation, triggers, and event management.
- Coordinate and support marketing-led events, ensuring CIJ processes are followed, improved, and aligned with best practices.
- Collaborate to embed CIJ best practices, provide training, documentation, and encourage team-wide adoption and upskilling.
- Maintain and enhance Dynamics 365 integration with digital tools, ensuring data accuracy, platform optimisation, and alignment with business needs.
- Support reporting and analytics for events and campaigns, including client engagement insights and marketing performance metrics.
- Assist with broader marketing tasks, such as managing Zoom webinars, supporting face-to-face events (with occasional travel), responding to web leads, and collateral coordination.
The Candidate:
- 1–2 years' experience with Microsoft Dynamics 365 (ideally CIJ), with hands-on knowledge of journey orchestration, triggers, and event modules, and a strong interest in marketing automation and data-driven process improvement.
- Organised, detail-oriented, and eager to learn, with a collaborative mindset and a proactive approach to sharing knowledge.
- Confident communicator who enjoys working across teams and managing multiple events or campaigns; experience in professional services is a plus.
Please e-mail your CV and covering letter in the strictest confidence to
Once you have sent your CV, feel free to telephone me on .
Please note : Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.
Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.
For more positions like these, check out our website at or follow us on Twitter for the widest range of roles across the entire professional services sector
Marketing Automation Manager
Posted 470 days ago
Job Viewed
Job Description
Summary
We are seeking a talented Email Marketing Specialist to join the Midnight team at IOG. Midnight is a regulatory-friendly data protection-based blockchain that safeguards sensitive commercial and personal data, protecting fundamental freedoms of association, commerce, and expression for developers, companies, and individuals. Midnight utilizes a novel data protection-first programming model and ZK proofs.
As Email Marketing Specialist, you will support email marketing campaigns, manage workflows for outbound communications with our developer community and create inbound demand generation from prospective partners. You will use your marketing automation expertise and demand generation experience to help build, execute, and manage multi-channel programs.
We are looking for an analytical and creative individual who is a skilled communicator and able to collaborate with various internal and external teams. Current knowledge of HubSpot or other CRM systems best practices and techniques is essential to this role.
Duties
Strategy & Planning
- Establish strategies and priorities for the development and enhancement of email communications
- Work with the marketing team to define content for email templates, inbound workflows, landing pages and community newsletters.
- Building and updating global programs; this includes lead management processes, data normalization and other operational projects as needed
Email Execution & Performance Testing
- Execute automated HubSpot email and multi-channel campaigns through CRM(s)
- Run A/B and multivariate testing; analyze campaign results, help develop benchmarks, and report on performance
- Partner with creative services to optimize and test email design, copy and workflows.
CRM Data Management
- Segmenting and analyzing the prospect database to support campaigns
- Enforce compliance guidelines and policies globally such as GDPR
- Maintenance of HubSpot marketing dashboards and campaign reporting
- Keeping CRM contact data, lists and permissions in HubSpot clean and up to date
Requirements
Key Competencies
- Have a keen interest in Blockchain technology developments, trends in Web3, and market/competitive developments in this space.Embodies flexibility, transparency, and ownership over responsibilities
- Proven track record of successfully managing multiple priorities while maintaining a positive, professional image of the organization
- Ability to lead and participate in special projects
- Ability to handle confidential information with the utmost level of professionalism
- Performs well on cross-functional project teams and with external vendors
- Excellent written and oral communication skills
- A strong team player, results oriented, metrics driven and capable of working in a fast paced, changing environment.
Education and Experience
- 3+ years experience in an email marketing role
- Experience using HubSpot Marketing Hub and Sales Hub
- Proficient operational knowledge of email marketing and marketing automation technology
- Has basic knowledge of web development and/or email development (including HTML/CSS) and able to use design software at a basic level
- Strong organizational and communication skills, and comfortable presenting work.
Benefits
- Remote work
- Laptop reimbursement
- New starter package to buy hardware essentials (headphones, monitor, etc)
- Learning & Development opportunities
- Competitive PTO
At IOG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Be The First To Know
About the latest Crm specialist Jobs in United Kingdom !
CRM & Marketing Automation Manager
Posted today
Job Viewed
Job Description
About Rightangled
Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
Role Overview
The CRM & Marketing Automation Manager will take ownership of the customer relationship from a marketing perspective, focusing on maximising lifetime value, customer satisfaction, and engagement. This role blends technical expertise in CRM platforms and marketing automation with strong communication skills, ensuring customers receive tailored, timely, and effective interactions that increase loyalty and retention.
The mission is to build long-term relationships with customers through segmentation, personalised campaigns, and strategic communications that improve NPS scores, satisfaction, and subscription stickiness.
Key Responsibilities
- Develop and manage the end-to-end customer experience from conversion onwards, ensuring customers feel supported, engaged, and valued.
- Design, implement, and optimise marketing automations across the customer journey to improve retention, loyalty, and repeat purchases.
- Segment customers based on behaviour, demographics, and engagement data to deliver personalised campaigns and communications.
- Build and execute retargeting strategies for existing customers to drive upsell, cross-sell, and subscription renewals.
- Collaborate with the Customer Service team to identify customer pain points, issues, and feedback, translating these insights into marketing strategies.
- Plan and launch customer campaigns, including newsletters, product updates, and tailored communications.
- Monitor and improve customer satisfaction and Net Promoter Score (NPS) through targeted initiatives.
- Analyse CRM and campaign data to measure effectiveness, reporting on key metrics such as churn rate, customer retention, and lifetime value.
- Maintain strong working knowledge of e-commerce and subscription models to drive strategies that extend customer lifecycle.
- Stay up to date with trends in CRM, marketing automation, and customer engagement best practices.
Requirements
Requirements
- Experience: 3–5+ years in e-commerce marketing with a focus on CRM, customer retention, and marketing automation.
- CRM Expertise: Hands-on experience with platforms such as HubSpot, Zendesk, or Salesforce (essential).
- E-commerce Knowledge: Proven experience in managing CRM and marketing automation
- Subscription Model Experience: Experience in an e-commerce subscription model environment.
- Automation Skills: Strong track record in building and managing marketing automations for lifecycle management and customer engagement.
- Communication Background: Excellent communication skills, with experience creating and managing customer-facing content (emails, newsletters, campaigns).
- Data-Driven: Skilled in customer segmentation, campaign analytics, and reporting to optimise performance and ROI.
- Customer-Centric Mindset: Passion for improving NPS, satisfaction, and long-term loyalty through personalised customer interactions.
- Platform Knowledge: Familiarity with Shopify (required) and its integration with CRM/automation tools.
- Nice to Have:
- Community management experience (forums, groups, or social platforms).
- PR background, particularly in building brand reputation and customer engagement.
Benefits
Why Work With Us?
At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
What We Offer
- 20 days holiday plus UK Bank Holidays
- Annual discretionary performance bonus
- Access to cutting-edge technology and tools to support your work
- Pension scheme
- Employee discounts on our healthcare products
- Opportunities for personal and professional development within a forward-thinking company
Clinical Specialist CRM - North UK
Posted 11 days ago
Job Viewed
Job Description
You will maintain up to date technical CRM knowledge of current and new Abbott therapies and technologies as well as a general understanding of the dynamics of the country healthcare market. You will provide technical support and assistance to the sales force, physicians and allied professionals for CRM case support.
You will be able to analyze the technical characteristics of competitors' devices and products, promote the CRM product lines and assist with market penetration by providing expert technical customer support.
What you'll need:
+ A science related degree.
+ Ideally experience within pacing/CRM and familiarity with cath lab procedures and protocol, but we are open to applications from passionate graduates looking for their first role in industry.
+ Strong communication skills.
+ A willingness to travel (c. 75% of the time).
As you'd expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family, including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email