3 Crm Strategy jobs in the United Kingdom

CRM & Data Strategy Analyst

London – Hybrid

Up to £46,000 + benefits

The Company

A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.

The Role

As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels.

Key responsibilities include:

• Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
• Building and maintaining customer segmentation for targeted campaigns.
• Owning reporting across CRM activity, including campaign performance and database health.
• Supporting data pipelines and automation to streamline CRM processes.
• Collaborating with senior stakeholders to influence customer engagement strategy.

Your Skills and Experience

• Strong SQL skills (essential).
• Hands-on experience in CRM analytics and campaign reporting.
• Experience in retail, e-commerce, or CRM-focused environments.
• Comfortable presenting insights to both technical and non-technical audiences.
• Python experience a nice to have
• Experience with ESPs such as SFMC, Zeta or Braze would be advantageous
• Visualisation tools (e.g., Tableau, Power BI or Data Studio)

Why Apply?

• Join a highly respected luxury retail brand with a growing data function.
• High-impact role with exposure to senior stakeholders and strategic decision-making.
• Work at the centre of CRM, data strategy, and customer engagement.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**LOCATION: ACROSS EMEA**
ServiceNow is currently seeking an AVP EMEA Solution Consulting in the new created CRM organization to lead and grow a team of presales Solution Consultants covering EMEA.
This role will lead an organization that gains our prospects' technical confidence and will promote the success of the ServiceNow sales organization. The AVP Solution Consulting, CRM EMEA must be able to attract, motivate, develop, and retain a presales organization of the highest caliber that is capable of continuing and enhancing ServiceNow's success in EMEA. This role will have a prominent role in evangelizing ServiceNow's vision and message.
This role is expected to maintain strong relationships with counterparts in Sales, Customer Outcomes, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the leader's primary goal: developing and maintaining a world class CRM Solution Consulting team that consistently executes towards the EMEA GoToMarket strategy.
**What you get to do in this role:**
+ Partner closely with GVP, EMEA CRM to drive results that deliver short-and-long term value for all ServiceNow's stakeholders-customers, partners, employees, etc. Pursues reliable outcomes and predictable high performance over time while also knowing when to take risk and pursue disruptive initiatives that lay the foundation today for breakthrough value tomorrow.
+ Establish clear priorities, aligns activities, simplifies the complex, makes decisions, and executes with speed and urgency. Rolls up his/her sleeves and is a relentless problem-solver with a bias to action.
+ Provide leadership to EMEA SC CRM organization, consisting of regional and specialist teams, partners, as well as enterprise architects.
+ Coordination of strategic development of resources within the geo, including training plans, career development planning, conducting regular reviews, coaching/counselling Presales Solution Consultants for their professional growth
+ Create an organizational culture in the EMEA CRM Solution Consulting Organization that will be a basis for the motivating, developing, retaining, and sharing talent across the organization, seeing it as an enterprise resource that should be cross-pollinated for maximum impact.
+ Acts as a player-coach who invests in lifting teammates up, giving actionable feedback with care, while simultaneously setting high expectations and holding individuals accountable.
+ Participate in regular reviews with Sales Leadership resulting in a detailed understanding of the top deals in the Geo
+ Be the link between the EMEA SC CRM organization and the relevant regional functions by collaborating and influencing with other functions, while understanding that there is often joint ownership over decisions, assets, resources, and/or results and that teamwork is critical to our success.
+ Be the conduit for the EMEA CRM organization into the Global CRM COE function and drive EMEA CRM COE in collaboration with the broader EMEA GTM team.
+ The ability to speak to press and analysts about ServiceNow technology and strategy - from CRM product releases to overall value propositions.
**To be successful in this role you have:**
+ 15+ years of expertise across large enterprise sales and cloud CRM technologies with demonstrated success in vendor pre-sales and large enterprise environments.
+ Demonstrated experience as third-level leader for diverse organization.
+ To be a proven leader, influencer and compelling presenter.
+ Motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members.
+ Ability to motivate and inspire a growing team of front-line managers to build a multi-layered management team as the organisation grows.
+ Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CxO's).
+ Experience working in a fast-growing environment and understanding of different cultural and working environments.
+ Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing.   
+ Strong organization, communication, teamwork, presentation, problem solving and time management skills.  
+ Experience inspiring teams to share and follow defined best practices.  
+ A self-starter with a "win as a team" approach. 
+ Strategic thinker with a strong business mindset and the ability to drive innovative solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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