120 Croydon Council jobs in the United Kingdom

Are you an experienced care worker looking for the next step in your career? This is an exciting opportunity to join our intermediate and reablement services as a Community Services Coordinator.

This role differs from a traditional Care Coordinator position you'll be supporting not only our own services, but also other healthcare organisations, including the local hospital. The focus is on helping individuals return home safely and confidently, with the right support in place from community therapy, nursing, housing, frailty, and social care services.

Location: Swindon

Salary: 26,000 per year, plus additional earning for shared on-call duties

Hours: 40 hours per week + shared on-call rota

You'll play a vital role in promoting independence, planning seamless discharges, and supporting people as they transition back into the community when hospital care is no longer required.

What you'll be doing:

• Working closely with your multidisciplinary team to review and adapt care in collaboration with healthcare professionals.
• Supporting customers to achieve their personal goals and outcomes with a holistic, person-centred approach.
• Assisting your lead with rostering and allocation of care workers, ensuring continuity of care, location efficiency, and skill matching.
• Communicating effectively with staff, providing guidance, resolving queries, and maintaining accurate records on relevant systems.
• Handling confidential information with integrity and treating every client with empathy and respect.

What we're looking for:

Essential:

• At least 1 year of experience in health and social care (community-based experience preferred).
• Health and Social Care qualifications (NVQ Level 2 or above).
• Strong organisational skills and ability to stay calm under pressure.
• Confidence in liaising with healthcare professionals, including advising on equipment and medication needs.

Desirable:

• Full UK driving licence and access to a vehicle.
• Experience working across a range of healthcare settings.

What we offer in return:

We provide excellent training and ongoing support, with opportunities for career progression and additional industry-recognised qualifications. You'll receive 28 days of annual leave inclusive of public holidays and a workplace pension with Nest. Staff also benefit from access to the Blue Light Card discount scheme, our Employee Assistance Programme (Health Assured), and a local motor maintenance discount. We also run a refer-a-friend scheme to reward you for introducing new team members.

Please note : All positions with First City Nursing and Care are subject to satisfactory references, an enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position isn't the right fit, we may suggest other suitable opportunities within our organisation.

• Conduct comprehensive assessments of client needs, identifying required support services across various domains (e.g., health, housing, social integration).
• Develop, implement, and regularly review personalized care and support plans in collaboration with clients and their families.
• Coordinate the delivery of services from a range of internal and external providers, including healthcare professionals, social workers, and community resources.
• Liaise effectively with external agencies, local authorities, and healthcare providers to ensure seamless care provision.
• Manage and mentor a team of care support workers, providing guidance, supervision, and performance feedback.
• Ensure all care plans and client records are meticulously maintained, accurate, and compliant with relevant regulations and policies.
• Act as a primary point of contact for clients and their families, addressing concerns and providing support.
• Monitor service quality and client satisfaction, implementing improvements as needed.
• Identify potential risks and implement safeguarding measures in accordance with best practices.
• Stay up-to-date with legislation, policies, and best practices within the social care sector.
• Prepare reports on client progress, service utilization, and team performance.
• Advocate for clients' needs within the community and support systems.

• Proven experience in a senior role within social care, community services, or a related field, with significant care coordination or case management experience.
• Strong understanding of social care principles, legislation, and safeguarding procedures.
• Excellent assessment, planning, and coordination skills.
• Exceptional interpersonal, communication, and negotiation skills.
• Demonstrated ability to lead and motivate a team.
• Proficiency in case management software and standard office applications.
• A commitment to providing high-quality, person-centered care.
• Relevant professional qualification (e.g., NVQ Level 4/5 in Health and Social Care, Diploma in Social Work) or equivalent experience.
• Ability to work effectively and autonomously in a remote environment.

• Conduct comprehensive needs assessments for potential and existing clients.
• Develop, implement, and regularly review personalized care plans.
• Coordinate the scheduling of care staff, ensuring appropriate staffing levels and skill mix.
• Provide direct supervision, support, and mentorship to care workers.
• Act as a key point of contact for clients, families, and external stakeholders.
• Ensure all care activities comply with regulatory standards and company policies.
• Manage client records and documentation accurately and confidentially.
• Respond to client and staff concerns and resolve issues effectively.
• Promote a culture of dignity, respect, and independence for all clients.
• Participate in on-call rotas as required.
• Contribute to the continuous improvement of care delivery services.

Operational Manager - Children, Families and Community Services
Home based with travel to various locations across West Midlands Northamptonshire and surrounds

About Us

At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.

Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

We are now looking for an Operation Manager to join us on a part-time, permanent basis, working 29.6 hours per week.

The Benefits

- Salary of £42,140 - £6,240 FTE per annum ( 3,712 - 6,992 per annum for 29.6 hours per week)
- An additional 80 home-based allowance FTE per annum
- An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days, plus bank holidays
- Up to 6% matched-pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jabs vouchers
- Cycle to work scheme
- Investing in your professional development with ongoing quality training and career development opportunities

This is a fantastic opportunity for an experienced manager with a background in children’s, young people’s, and family services to join our passionate and people-focused organisation.

You will discover a progressive, values-led environment that embraces innovation and strives for continuous improvement, giving you the chance to create meaningful change within a supportive and collaborative culture.

With a commitment of just over 29 hours a week, this role offers the flexibility to cultivate a healthy work-life balance, giving you the freedom to excel both personally and professionally.

So, if you want to lead services that change lives for the better, read on and apply today!

The Role

As our Operational Manager, you will provide high-level leadership across our Central region services, with a particular emphasis on the West Midlands and Northamptonshire.

Showcasing your leadership skills, you will manage project leads to ensure the delivery of safe, high-quality, and financially sustainable services for our users. You will also ensure all services meet regulatory and quality assurance standards.

Alongside this, you will build and maintain effective relationships with key stakeholders within the region to support the growth and development of our work.

Additionally, you will:

- Oversee recruitment, supervision, and staff development
- Manage budgets and resources
- Lead on new service setup, performance monitoring, and continuous improvement
- Embed service user participation and report Social Value outcomes
- Contribute to tenders and funding bids

About You

To be considered as an Operational Manager, you will need:

- Proven experience in managing services for children, young people, and families with complex needs
- Experience of leading, managing, and developing staff teams while maintaining high service standards
- Strong budget management and financial planning skills
- The ability to build and maintain effective relationships with stakeholders
- The ability to work flexibly and travel as required

Appointments are subject to Family Action receiving a satisfactory enhanced disclosure from the Disclosure and Barring Service.

The closing date for this role is Sunday 7th September 2025 at 23:59.

Other organisations may call this role Regional Manager, Service Delivery Manager, Area Manager, Operations Manager, or Service Manager.

Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our next Operational Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Operational Manager - Children, Families and Community Services
Home based with travel to various locations across West Midlands Northamptonshire and surrounds

About Us

At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.

Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

We are now looking for an Operation Manager to join us on a part-time, permanent basis, working 29.6 hours per week.

The Benefits

- Salary of £42,140 - £6,240 FTE per annum ( 3,712 - 6,992 per annum for 29.6 hours per week)
- An additional 80 home-based allowance FTE per annum
- An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days, plus bank holidays
- Up to 6% matched-pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jabs vouchers
- Cycle to work scheme
- Investing in your professional development with ongoing quality training and career development opportunities

This is a fantastic opportunity for an experienced manager with a background in children’s, young people’s, and family services to join our passionate and people-focused organisation.

You will discover a progressive, values-led environment that embraces innovation and strives for continuous improvement, giving you the chance to create meaningful change within a supportive and collaborative culture.

With a commitment of just over 29 hours a week, this role offers the flexibility to cultivate a healthy work-life balance, giving you the freedom to excel both personally and professionally.

So, if you want to lead services that change lives for the better, read on and apply today!

The Role

As our Operational Manager, you will provide high-level leadership across our Central region services, with a particular emphasis on the West Midlands and Northamptonshire.

Showcasing your leadership skills, you will manage project leads to ensure the delivery of safe, high-quality, and financially sustainable services for our users. You will also ensure all services meet regulatory and quality assurance standards.

Alongside this, you will build and maintain effective relationships with key stakeholders within the region to support the growth and development of our work.

Additionally, you will:

- Oversee recruitment, supervision, and staff development
- Manage budgets and resources
- Lead on new service setup, performance monitoring, and continuous improvement
- Embed service user participation and report Social Value outcomes
- Contribute to tenders and funding bids

About You

To be considered as an Operational Manager, you will need:

- Proven experience in managing services for children, young people, and families with complex needs
- Experience of leading, managing, and developing staff teams while maintaining high service standards
- Strong budget management and financial planning skills
- The ability to build and maintain effective relationships with stakeholders
- The ability to work flexibly and travel as required

Appointments are subject to Family Action receiving a satisfactory enhanced disclosure from the Disclosure and Barring Service.

The closing date for this role is Sunday 7th September 2025 at 23:59.

Other organisations may call this role Regional Manager, Service Delivery Manager, Area Manager, Operations Manager, or Service Manager.

Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our next Operational Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

• Lead and manage a team of community healthcare professionals.
• Ensure the delivery of high-quality patient care.
• Implement and maintain clinical governance frameworks.
• Oversee day-to-day operations of community health services.
• Develop and implement service improvement plans.
• Collaborate with GPs, hospitals, and other healthcare partners.
• Manage staff rotas, training, and professional development.
• Maintain accurate patient records and ensure data confidentiality.
• Adhere to all relevant health and safety regulations.

• Registered Nurse (RGN), Allied Health Professional (AHP) qualification, or equivalent.
• Minimum of 5 years post-qualification experience in a relevant healthcare setting.
• At least 2 years of experience in a supervisory or leadership role.
• Proven experience in community health services is highly desirable.
• Excellent clinical skills and up-to-date knowledge of healthcare practices.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage resources and budgets effectively.
• Commitment to continuous professional development and service improvement.

• Lead the strategic development and operational management of all community support services.
• Oversee the delivery of case management, counseling, and advocacy services to clients.
• Develop and implement new programs and initiatives to address evolving community needs.
• Manage and mentor a team of social workers, support staff, and volunteers, fostering a supportive and high-performing work environment.
• Ensure adherence to ethical standards, best practices, and relevant legislation in social care.
• Develop and manage program budgets, seeking funding opportunities and ensuring efficient resource allocation.
• Establish and maintain strong partnerships with community stakeholders, government agencies, and other service providers.
• Monitor and evaluate program effectiveness, utilizing data to drive continuous improvement.
• Ensure effective communication and coordination across all service delivery teams.
• Represent the organization at community events and stakeholder meetings.

• Master's degree in Social Work, Public Health, Community Development, or a related field.
• Minimum of 7 years of progressive experience in social work, community services, or non-profit management, with at least 3 years in a leadership or management capacity.
• Proven experience in program development, implementation, and evaluation.
• Strong understanding of social welfare systems, community needs, and mental health principles.
• Excellent leadership, team management, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Experience with grant writing and fundraising is a plus.
• Proficiency in case management software and data analysis.
• Ability to work autonomously and lead a remote team effectively.
• Commitment to social justice and community empowerment.

• Lead and manage a team of nurses, carers, and support workers, providing clinical guidance and professional development.
• Develop, implement, and review individualized care plans in collaboration with clients, families, and healthcare professionals.
• Ensure compliance with all relevant healthcare regulations, standards, and best practices.
• Conduct regular clinical audits, risk assessments, and quality assurance checks to maintain high standards of care.
• Oversee the effective administration of medication and clinical procedures.
• Act as a primary point of contact for clients, families, referring agencies, and external healthcare providers.
• Manage staff rotas, workload allocation, and performance management.
• Promote a culture of continuous improvement and evidence-based practice within the care team.
• Handle safeguarding referrals and act as a key contact for safeguarding concerns.
• Participate in on-call rotas as required.

• Registered Nurse (RGN/RMN) with a valid NMC pin.
• Significant post-registration experience in community nursing, domiciliary care, or a related social care setting.
• Proven experience in a leadership or supervisory role within healthcare.
• Strong understanding of CQC regulations and quality frameworks.
• Excellent clinical assessment and care planning skills.
• Proficiency in using electronic patient record systems.
• Exceptional communication, interpersonal, and leadership abilities.
• Ability to work autonomously and as part of a multidisciplinary team.
• Full UK driving license and access to a vehicle for community visits.
• A genuine passion for delivering outstanding care and supporting vulnerable individuals.

• Registered Healthcare Professional (e.g., NMC Registered Nurse, HCPC Registered Allied Health Professional).
• Master's degree in Nursing, Health Sciences, Public Health, or a related field.
• Significant post-registration experience, with demonstrable experience in a clinical leadership or management role.
• Proven experience in community health services or a related social care setting.
• Strong understanding of clinical governance, quality improvement methodologies, and relevant healthcare legislation.
• Excellent leadership, team-building, and motivational skills.
• Exceptional communication, interpersonal, and conflict resolution abilities.
• Proficiency in healthcare IT systems and virtual collaboration tools.
• Commitment to delivering person-centred care and promoting patient advocacy.