50 Croydon Council jobs in Sanderstead

Job Description

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

A highly reputable healthcare provider is looking for an experienced and compassionate Clinical Lead to manage and develop its community-based social care services in **London, England, UK**. This vital role requires a leader with a strong clinical background and a passion for improving the lives of individuals within their communities. You will be responsible for overseeing a multidisciplinary team, ensuring the delivery of high-quality, person-centred care, and contributing to the strategic development of the service. Key responsibilities include managing staff performance, upholding clinical governance standards, developing care plans, liaising with healthcare professionals and external agencies, and ensuring compliance with regulatory requirements. The ideal candidate will possess excellent leadership, communication, and organizational skills, with a robust understanding of current social care legislation and best practices. A professional qualification in nursing, social work, or a related healthcare field, along with significant post-qualification experience in a leadership or management role within community care, is essential. Our client is dedicated to providing outstanding care and fostering a supportive environment for its staff, offering opportunities for continuous professional development. This is a fantastic opportunity for a dedicated professional to make a real difference in **London, England, UK**. If you are a skilled and motivated Clinical professional seeking a leadership role in community care, we encourage you to apply.

A highly respected non-profit organisation dedicated to supporting vulnerable communities is seeking an experienced and compassionate Senior Care Manager to oversee their community-based services. This is a fully remote position, allowing you to manage and coordinate care services from a location that suits you. You will be responsible for leading a team of care coordinators and support workers, ensuring the delivery of high-quality, person-centred care to individuals in their own homes and within community settings. The ideal candidate will have extensive experience in social care management, a deep understanding of relevant legislation and best practices, and a passion for improving the lives of those in need. Responsibilities will include developing and implementing care plans, managing staff performance and development, ensuring regulatory compliance, and maintaining strong relationships with clients, families, and external agencies. You will also play a key role in service development, identifying opportunities to expand and enhance the organisation's reach and impact. A strong understanding of safeguarding policies and procedures is paramount. Excellent communication, organisational, and leadership skills are essential. A relevant qualification in health and social care is highly desirable. This is a vital role that offers the opportunity to make a significant difference in the lives of many, leading a dedicated team from a flexible, remote working environment. You will be instrumental in ensuring compassionate and effective support is provided throughout the community.

Our client, a prominent non-profit organization dedicated to enhancing community well-being, is seeking a highly experienced and compassionate Head of Community Support Services to lead their operations remotely. This leadership role is critical in developing, implementing, and overseeing a comprehensive range of support services designed to meet the diverse needs of the communities we serve across the London, England, UK region, and potentially beyond. The successful candidate will be instrumental in driving strategic initiatives, managing teams, and ensuring the delivery of high-quality, impactful services.

Key Responsibilities:

• Develop and execute strategic plans for community support services, aligning with the organization's mission and objectives.
• Oversee the management and delivery of various support programs, ensuring effectiveness, efficiency, and accessibility.
• Lead, mentor, and inspire a team of service managers and support staff, fostering a culture of collaboration, innovation, and continuous improvement.
• Manage budgets, allocate resources effectively, and ensure financial accountability for all service areas.
• Develop and maintain strong partnerships with external stakeholders, including local authorities, healthcare providers, community groups, and other charities.
• Ensure compliance with all relevant legislation, regulations, and quality standards within the social care and community support sectors.
• Monitor service performance, collect data, and produce reports on outcomes, impact, and key performance indicators.
• Identify funding opportunities and contribute to grant writing and fundraising efforts.
• Champion the needs of service users, ensuring their voices are heard and integrated into service design and delivery.
• Oversee the development and implementation of safeguarding policies and procedures.
• Drive innovation in service delivery models to address evolving community needs.
• Represent the organization at relevant forums, conferences, and meetings.

Qualifications and Experience:

• Master's degree in Social Work, Community Development, Public Administration, or a related field.
• A minimum of 10 years of progressive experience in the community and social care sector, with at least 5 years in a senior leadership or management role.
• Proven track record of successfully developing and managing large-scale support services and teams.
• In-depth knowledge of social care legislation, policies, and best practices.
• Strong understanding of safeguarding principles and procedures.
• Demonstrated experience in strategic planning, budget management, and performance monitoring.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Proven ability to build and manage effective stakeholder relationships.
• Experience in remote team management and collaboration tools.
• Strong analytical and problem-solving abilities.
• Passion for social justice and a commitment to empowering vulnerable individuals and communities.
• Proficiency in relevant software and data management systems.

This is a critical and rewarding leadership position within a dedicated organization committed to making a real difference. If you are an experienced leader passionate about community impact and seeking a challenging remote role, we encourage you to apply.

Our client is a leading healthcare provider looking for a dedicated and experienced Clinical Lead to oversee their remote community health services. This is a vital role focused on ensuring the delivery of high-quality, patient-centered care across a range of community health programs, all managed remotely. You will lead a multidisciplinary team of healthcare professionals, providing clinical guidance, mentorship, and support to ensure best practice standards are maintained.

Responsibilities include developing and implementing clinical protocols, quality assurance measures, and performance monitoring systems for remote service delivery. You will ensure compliance with all relevant healthcare regulations and standards. This role involves close collaboration with operational managers to optimize service efficiency and patient outcomes. You will also play a key part in service development, identifying opportunities to enhance care delivery and expand the scope of remote health interventions.

The ideal candidate will be a registered healthcare professional (e.g., Nurse, Allied Health Professional) with significant clinical experience, preferably with a background in community health or a related field. Previous experience in a leadership or supervisory role is essential, demonstrating the ability to manage and inspire a clinical team. A deep understanding of remote patient monitoring technologies, telehealth platforms, and digital health solutions is required. Excellent communication, decision-making, and problem-solving skills are paramount, as is a commitment to continuous professional development and evidence-based practice.

This is a fully remote position associated with our client's operations in London, England, UK , requiring a high degree of autonomy, self-discipline, and proficiency in virtual collaboration tools. You will be responsible for maintaining the highest standards of patient care and clinical governance within a virtual setting. The ability to foster a positive and supportive team culture remotely is crucial. A Master's degree in a relevant healthcare field or management qualification is desirable. Experience in managing clinical services in a remote or virtual setting will be a significant advantage.

Our client is a leading provider of integrated health and social care services, currently seeking a dedicated and compassionate Clinical Lead to manage and develop its community mental health services in London, England, UK . This senior role is instrumental in ensuring the delivery of high-quality, person-centred care to individuals experiencing a range of mental health challenges within the community setting. You will be responsible for providing clinical leadership and supervision to a multidisciplinary team of mental health professionals, including psychiatrists, psychologists, nurses, and social workers. Your duties will encompass service development, operational management, staff training and development, and performance monitoring to ensure adherence to best practices and regulatory standards. A key aspect of this role involves collaborating closely with other healthcare providers, local authorities, and community organizations to promote seamless patient pathways and integrated care. We are looking for a qualified mental health professional with extensive experience in a clinical leadership or management capacity, ideally within community-based services. Essential qualifications include professional registration with the relevant body (e.g., NMC, BPC, BACP) and a Master's degree or equivalent in a relevant mental health discipline. Strong understanding of mental health legislation, policy, and current therapeutic approaches is required. The successful candidate will demonstrate exceptional leadership, communication, and interpersonal skills, with a commitment to promoting recovery and wellbeing. This is a challenging yet rewarding opportunity to make a significant impact on mental health care provision in London .

Our client, a highly respected charitable organisation dedicated to improving mental well-being across communities, is seeking an experienced and compassionate Clinical Lead to oversee their vital community mental health services in London, England, UK . This leadership role is integral to providing high-quality, accessible, and person-centred care to individuals experiencing mental health challenges. You will lead a multidisciplinary team, champion best practices in therapeutic interventions, and contribute to the strategic development of services, ensuring a supportive and effective environment for both clients and staff.

Responsibilities:

• Provide clinical leadership and management for a team of mental health professionals, including therapists, counsellors, and support workers.
• Ensure the delivery of high-quality, evidence-based therapeutic interventions and support to clients.
• Develop, implement, and monitor clinical protocols and service standards.
• Conduct clinical assessments, case formulations, and provide specialist clinical supervision.
• Manage caseloads and ensure timely and effective service provision.
• Promote a collaborative and supportive team environment, fostering professional development.
• Liaise with external agencies, GPs, hospitals, and other stakeholders to ensure integrated care pathways.
• Contribute to the strategic planning and development of community mental health services.
• Ensure compliance with all relevant professional, ethical, and regulatory standards.
• Oversee risk management processes and ensure safeguarding procedures are effectively implemented.
• Participate in service evaluation and contribute to research initiatives.
• Represent the organisation at relevant forums and professional meetings.
• Manage budgets related to clinical operations and resource allocation.

Qualifications:

• Professional qualification in a relevant mental health discipline (e.g., Psychology, Social Work, Mental Health Nursing, Occupational Therapy) with current professional registration.
• Post-graduate qualification or significant experience in a relevant therapeutic modality (e.g., CBT, DBT, EMDR).
• Substantial experience (e.g., 7+ years) in clinical mental health settings, with demonstrable experience in leadership and team management.
• Proven ability to lead and motivate multidisciplinary teams.
• In-depth knowledge of mental health legislation, policies, and best practices.
• Excellent clinical assessment, diagnostic, and treatment planning skills.
• Strong understanding of safeguarding vulnerable adults and children.
• Exceptional communication, interpersonal, and conflict-resolution skills.
• Experience in service development and evaluation.
• Ability to work effectively under pressure and manage complex clinical situations.
• Commitment to promoting diversity, equality, and inclusion in service delivery.

This is a critical leadership position offering the chance to make a profound difference in the lives of individuals within the London community. Our client provides excellent support and opportunities for professional growth.

Our client is dedicated to enhancing community well-being and is searching for a compassionate and experienced Community Support Manager to lead their mental health services initiative. This is a fully remote position, allowing you to contribute from anywhere within the UK. You will be responsible for developing, implementing, and overseeing comprehensive support programs designed to assist individuals facing mental health challenges. Your role will involve building and managing a team of dedicated support workers, providing them with training, supervision, and ongoing professional development. A crucial aspect of this position is fostering strong partnerships with local authorities, healthcare providers, charities, and other community organizations to create a cohesive support network. You will play a key role in identifying community needs, developing innovative outreach strategies, and ensuring that services are accessible, responsive, and tailored to diverse populations. Responsibilities include managing budgets, monitoring service quality, and ensuring compliance with all relevant regulations and safeguarding policies. You will also be involved in evaluating program effectiveness, collecting data, and reporting on outcomes to stakeholders. The ideal candidate will have a Master's degree in Social Work, Psychology, Counselling, or a related field, coupled with substantial experience in managing community-based services, particularly within mental health. A deep understanding of mental health legislation, best practices, and current trends in community care is essential. Exceptional leadership, communication, and interpersonal skills are required to effectively manage a team and collaborate with a wide range of stakeholders. Proven experience in service development, quality assurance, and crisis intervention is highly desirable. You must be passionate about advocating for individuals with mental health conditions and committed to promoting recovery and social inclusion. This is a unique opportunity to make a profound difference in people's lives while working in a flexible, remote capacity.

**The team you'll be working with:**
As part of our continuous growth, we are seeking a Salesforce Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain.
The Salesforce Developer builds on and extends the capabilities of the Salesforce platform. You will use the full arsenal of tools and components within Salesforce, including Flows, OmniScript, Apex and LWC. While you will report into your project leads, you can expect some level of client and project stakeholder interaction.
**Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.**
**What you'll be doing:**
+ Salesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solution
+ Working, promoting and ensuring others are working in accordance with the established quality plan.
+ Implementation of Salesforce Flows to a high standard (e.g. screen flows, triggered flows, API flows)
+ Implementation of Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and Document Generation tooling.
+ Implementation of custom Apex classes and LWC components where needed
+ Driving the use of tools to improve productivity. Is concerned with maximizing
+ performance from the point of view of exploiting benefits
+ Consolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in.
+ Ensuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practices
+ Ensures sustainability of the solution over time
+ Supporting the delivery of balanced solutions (demand/viability).
+ Builds, tests and documents structural elements of the solution
+ Solves complex problems related to his/her area of expertise
+ Acts as an expert point of contact with the client's equivalent areas
+ Defines work standards or methodologies adapted to the solution
+ Git version control of CI/CD deployment pipeline
+ Jira / Confluence or equivalent workflow / online documentation
Ideally qualified with the following certifications:
+ Salesforce Certified Platform Administrator
+ Salesforce Certified Platform Developer
+ Salesforce Certified Platform App Builder
+ Salesforce Accredited Professional: Public Sector Solutions
**What experience you'll bring:**
+ 3+ years of Salesforce Industry development experience preferred.
+ Public Sector Solutions preferred & Omnistudio must
+ Experience in day-to-day development/configuration in Salesforce Industries Cloud
+ Data Mappers (fka Data Raptors)
+ Omni Processes (fka Integration Procedures)
+ OmniScripts
+ Skills in Apex (triggers, batch, web services)
+ Integration Experience is benefcial (Mulesoft / APIGEE / Connected Apps)
+ Experience of JavaScript/Lightning components
+ Basic understanding of Apex sharing and security model
+ Experienced with Lightning Web Components
+ Skills in analysing and problem-solving issues
+ Experience of prioritising tasks and working to deadlines
+ Strong communication, time-management and multi-tasking skills
+ Automated testing experience (e.g. Provar, Selenium) - desirable
+ Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.
+ Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.
+ Clearance: Security Clearance will be required for this role. Candidates to confirm if they have / are willing to be cleared. Please also provide confirmation of current or previous SC clearance.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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