45,716 Customer Advisor jobs in the United Kingdom

Our client has a vacancy for Customer Advisor to provide an important service to their customers. The hours of work are 35 per week, 7 hours per shift, 9am to 5pm, Monday to Friday, with an occasional Saturday requirement on a rotational basis.  The role is hybrid working with a blend of office and remote working, typically 2 days in the office each week.

The role is offered as a temporary contract, initially expected to last 2 months.

The key purpose of the role is to manage customer contact (including calls, email and letters) in a polite, professional and appropriate manner ensuring that an accurate response is given in compliance with the operating procedures.

Successful applicants will need to ensure that in responding to requests by customers, data protection guidelines are strictly adhered to. They will also be required to log information accurately to a central database and carry out other additional administrative duties as required.

The successful candidate must:

• Have experience of working in a role with telephone call handling

li>Excellent customer service skills

• Excellent attention to detail with high levels of accuracy

• Basic working knowledge of MS Office

• Effective communication skills with excellent telephone manner

• Excellent listening and questioning skills, with the ability to extract detailed and relevant information

• Able to use own initiative and to work within defined procedures

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application.  If you wish to apply for further roles please do so.

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team!

Position: Customer Care Handler
Contract Type: Permanent
Annual Salary: 27,000
Working Pattern: Full Time

Role Overview:
As the Customer Care Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance.

Key Responsibilities:

• Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs.
• Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media.
• Operational Support: Implement and improve departmental processes based on analysis and forecasting.
• Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions.
• Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles.
• Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects.
• Reporting: Submit KPI reports and maintain a root-cause analysis register.

What We're Looking For:

• Experience: Proven experience in customer service operations, complaints handling desirable but not essential
• Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation.
• Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding.
• Motivation: A proactive approach to setting and achieving personal and departmental goals.

Why Join Us?

• Be part of a forward-thinking organisation with a strong reputation in the industry.
• Enjoy a supportive work environment where your contributions are valued.
• Take the next step in your career with a role that offers both challenges and opportunities for growth.

If you're ready to make an impact in achieving excellent customer outcomes, we want to hear from you! Apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

CUSTOMER ADVISOR 

CREWE 

£12.21

4 ON 4 OFF WORKING 6AM - 6PM 

KPI Recruiting are looking for a transport administrator to work on a temporary to permanent basis. You will be working on a 4 on 4 off basis, and will be supporting the drivers with their driver de-briefs, dealing with any driver related issues, uploading driver packs and inputting missing information onto the system. 

Key Duties:

• Schedule and coordinate daily transport operations, including deliveries and collections
• Maintain accurate records of driver logs, transport documents, and delivery notes
• Liaise with drivers and transport managers to ensure timely dispatch and route planning
• Communicate with customers regarding delivery updates and queries
• Input data into transport management systems (TMS) and maintain administrative records
• Support compliance with transport regulations and company procedures
• Monitor fleet performance and report any delays, incidents, or maintenance issues

Key Skills Required:

• Strong knowledge of transport and logistics planning
• Proficient in using Transport Management Systems
• Excellent organisational and time-management abilities
• Confident communicator with strong interpersonal skills
• Ability to work under pressure and meet tight deadlines

Please call Lily on (phone number removed) or email your CV to (url removed) 

INDCOM

Customer Advisor

Nottingham (Commutable from: Ilkeston, Heanor, Derby, Mansfield, Ripley, Matlock, Beeston, Ashbourne, Newark

25,000 + Training + Progression + Benefits

Do you have an Automotive background or interest looking to join a globally-renowned company offering a stable permanent role with full product training?

This is a highly varied position in which you will be given clear progression opportunities all whilst working within a secure and continually growing sector.

This multi-million pound manufacturer supply equipment directly into leading Automotive businesses. Due to growth this is a new role within a friendly team.

You will be working on a Monday - Fridays days-basis out of their modern and fully equipped office. You will be responsible for customer service and advise on the best parts and processes. This is primarily business to business.

This role would suit a Parts, Sales, Customer advisor looking for a good work life balance, clear training and a range of great benefits.

The role:

• Customer advising and sales. B2B
• Selling parts, services within Automotive sector.
• Monday - Friday days role.

The candidate:

• Admin, Customer Service, Sales background.
• Automotive interest.
• Ideally located to West Nottingham.

The Situation 

A motivated Customer Service Advisor is required for a UK-based company that provides technology and supply chain solutions across the rail industry.

In this role, you will collaborate cross-functionally with teams throughout the business to resolve customer issues within agreed service level agreements (SLAs). Being the first point of contact, you will handle customer enquiries received through our website and e-commerce platforms, manage complaints with professionalism, and support the achievement of sales, service, and performance targets in alignment with the Customer Engagement System.

 The Opportunity

• Be the first point of contact for all B2B and B2C order queries
• Work in a fast paced & diverse environment. In this role, no 2 days are the same
• Be a key customer service contact on behalf of one of the rail industry’s largest suppliers.
• Undertake any other customer service activities necessary to achieve customer satisfaction
• Proactive management of stopped /restricted vehicles and customer identified spares (critical and service quality).
• Transactional management of reports – imminent failures and potential back orders.

Essential Criteria:

• Demonstrated office experience with a strong emphasis on writing professionally worded emails and correspondence.
• Excellent Communication/Interpersonal Skills
• Strong Team Player
• Experience working in a fast-paced environment

Salary:

£25,600

Other Benefits

• 25 days holiday plus Bank holidays
• Pension

Working Arrangements

• Hybrid working (3 days in the office in Doncaster, 2 days WFH)

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership, and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom.

1. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services – permanent and temporary.
2. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract.
3. Ford & Stanley Executive Search – Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East, and Europe.
4. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

New opportunities available for our client based in YO26 for experienced Customer Advisors on an ongoing basis

About our client

Our client was established in 1858 and during that time have become specialists within their field. The care of their customers and their staff are a priority. Every point of contact with their customers is seen by their employees as an opportunity to deliver a personal service, supporting those who are living with a medical condition and navigating the healthcare system. 

The Role

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication

Experience & Skills

• Attention to detail (Essential)
• Excellent Microsoft Office skills (Essential)
• Proactive and self-sufficient (Essential)
• Previous experience working in a contact centre environment (Desirable) 
• Experience working with patient records and information (Desirable) 

Duties & Responsibilities

• Communicate professionally with surgeries via phone and/or email
• Build Knowledge of the patient database, being able to confidently update patient information
• Identify prescription shortages outstanding 
• Raise low value credits
• Follow up on advisor correspondence for updates
• Confidently escalate the queries and complex chases to senior staff members

Hours of work:  Monday-Friday 9am-5pm

 When can you start?

IMMEDIATE STARTS AVAILABLE 

Who are gap personnel?

Originally founded in 1998, we are now one of the top five largest industrial providers in the UK, supplying temporary, contract and permanent workers to companies across industrial, commercial, technical, construction, fmcg and healthcare sectors. We offer nationwide coverage through high-street branches, specialist divisions and onsite managed solutions. With a turnover of almost £200 million in 2019, we currently payroll in excess of 12,000 temporary workers each week and cover more than 3 million shifts per year.

Gap Personnel are operating as an employment business for these roles

Customer Advisor

London W1F

08:00-17:00 Mon-Fri (hours may vary depending on deliveries)

Pay Rate £14.10 p/h

gap personnel are recruiting on behalf of a reputable medical organization based in central London, offering a professional working environment and excellent opportunities for a career progression within the Customer Service department.

The purpose of the role is:

To work with the Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely. 

 Duties will include:

•  Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)
• Office environment
• Small branch / pharmacy
• Taking in deliveries, sorting stoke in to warehouse/back room
• MUST have good customer service, able to work independently
• Call handling – chasing invoice, customer queries, communicating with healthcare professionals
• Computer literate – emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch)
• Trail day – looking to do trail day with candidates before putting them through training as this is a cost to the business
  • Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. 
  • Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
  • To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons. 
  • To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them. 
  • To arrange collections of stock delivered where a prescription will not be issued. 
  • To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised. 
  • To stop orders being delivered if surgery raises concerns that a prescription will not be issued. 
  • To raise credits for orders where a prescription will not be issued and a collection is not possible. 
  • To contact patients if the GP is querying the order raised and they need further clarification. 
  • To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription. 
  • To be able to redeem when an NHS smartcard is available for them. 

Benefits of working for us:

• Weekly pay
• 28 days accrued holidays for the year
• Immediate starts
• Temp to Perm roles available
• Investment in training and development
• Progression opportunities within the business
• Pension contributions

 Interested candidates can send their CV to (url removed)  or (url removed)

Customer Advisor

Southampton SO32

08:00-17:00 Mon-Fri (hours may vary depending on deliveries)

Pay Rate £12.21 p/h

gap personnel who are operating as an employment business are currently recruiting on behalf of our client for Customer Advisor for a company based in Southampton, SO32

The position is ongoing with a possibility a permanent contract for suitable candidates.

We are offering excellent opportunities to work within the Customer Service department for a medical company based in Southampton. Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business.

The purpose of the role is:

To work with the Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely. 

 Duties will include:

•  Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)
• Office environment
• Small branch / pharmacy
• Taking in deliveries, sorting stoke in to warehouse/back room
• MUST have good customer service, able to work independently
• Call handling – chasing invoice, customer queries, communicating with healthcare professionals
• Computer literate – emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch)
• Trail day – looking to do trail day with candidates before putting them through training as this is a cost to the business
  • Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. 
  • Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
  • To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons. 
  • To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them. 
  • To arrange collections of stock delivered where a prescription will not be issued. 
  • To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised. 
  • To stop orders being delivered if surgery raises concerns that a prescription will not be issued. 
  • To raise credits for orders where a prescription will not be issued and a collection is not possible. 
  • To contact patients if the GP is querying the order raised and they need further clarification. 
  • To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription. 
  • To be able to redeem when an NHS smartcard is available for them. 

Benefits of working for us:

• Weekly pay
• 28 days accrued holidays for the year
• Immediate starts
• Temp to Perm roles available
• Investment in training and development
• Progression opportunities within the business
• Pension contributions

 Interested candidates can send their CV to (url removed) or (url removed)

Customer Advisor

London W1F

08:00-17:00 Mon-Fri (hours may vary depending on deliveries)

Pay Rate £14.10 p/h

gap personnel are recruiting on behalf of a reputable medical organization based in central London, offering a professional working environment and excellent opportunities for a career progression within the Customer Service department.

The purpose of the role is:

To work with the Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely. 

 Duties will include:

•  Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)
• Office environment
• Small branch / pharmacy
• Taking in deliveries, sorting stoke in to warehouse/back room
• MUST have good customer service, able to work independently
• Call handling – chasing invoice, customer queries, communicating with healthcare professionals
• Computer literate – emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch)
• Trail day – looking to do trail day with candidates before putting them through training as this is a cost to the business
  • Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. 
  • Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
  • To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons. 
  • To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them. 
  • To arrange collections of stock delivered where a prescription will not be issued. 
  • To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised. 
  • To stop orders being delivered if surgery raises concerns that a prescription will not be issued. 
  • To raise credits for orders where a prescription will not be issued and a collection is not possible. 
  • To contact patients if the GP is querying the order raised and they need further clarification. 
  • To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription. 
  • To be able to redeem when an NHS smartcard is available for them. 

Benefits of working for us:

• Weekly pay
• 28 days accrued holidays for the year
• Immediate starts
• Temp to Perm roles available
• Investment in training and development
• Progression opportunities within the business
• Pension contributions

 Interested candidates can send their CV to (url removed)  or (url removed)