189 Customer Analytics jobs in the United Kingdom
Head of Customer Analytics
Posted today
Job Viewed
Job Description
About Us
The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future.
The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing.
Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York.
In 2024 The Independent’s portfolio of brands increased through a new licensing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams.
The Data & Marketing Department
The Data & Marketing department is the intelligence powerhouse of the business, representing the customer. Our goal is to inspire, engage and grow a loyal readership by harnessing data-driven insights and innovative marketing to deliver personalised, impactful content experiences that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing.
Job Purpose
As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight.
About You
A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer / data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the ability to assess both the benefits and risks of new initiatives to the wider business.
Diversity, Equity and Inclusion
- We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone
- We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here.
The Independent is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Key Responsibilities and Accountabilities
- Lead all customer analytics, performance, insight, optimisation, and forecasting across all Independent Media brands globally and for additional brands where Publisher Support Services contracts exist, with a specific focus on analysing and forecasting acquisition, churn, and net growth across the reader revenues portfolio. A key part of this role is to ensure that insights go beyond data accuracy to tell a strategic story that focuses on the 'why’, communicating these findings effectively to SLT and C-suite teams while also developing this skillset within the team and the wider department.
- Develop a deep understanding of the drivers of trading performance at a customer segment level.
- Ensure the trading performance management structure runs effectively, overseeing trading meetings and insight packs to ensure week-to-week performance movements are incorporated into forecasts and remedial actions are triggered.
- Use expertise to deliver accurate forecasts and ensure an accurate outlook.
- Identify new opportunities and make tactical and strategic recommendations across data, marketing, product, editorial and finance teams to drive outcomes against short, mid and long-term goals.
- Manage and develope a team of Customer Data Analysts.
Skills and Experience
- A minimum of three years in a ‘Head of’ role with proven experience in using data to drive business investment / customer marketing decisions
- Strong team player, with a focus on finding forward-thinking (segmentation) approaches to maximise revenue, reach and engagement.
- Experience in defining and articulating customer KPIs such as APRU, CLTV etc
- Experience in converting anonymous users to known customers
- Experience in membership and subscription models within the publishing industry
- Excellent commercial skills and ability to communicate clearly and concisely upwards, across other teams and externally to partners.
- Working in close partnership with other internal teams to achieve desired outcomes: editorial, commercial, video, finance, technical, audience.
- Proficiency with Piano, Braze, Google Big Query (SQL).
- Familiarity with The Independent brand, websites and products on and off-platform is an advantage.
Our Values – you will deliver across all our values
Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do.
Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence.
Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.
Head of Customer Analytics
Posted today
Job Viewed
Job Description
About Us
The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future.
The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing.
Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York.
In 2024 The Independent’s portfolio of brands increased through a new licensing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams.
The Data & Marketing Department
The Data & Marketing department is the intelligence powerhouse of the business, representing the customer. Our goal is to inspire, engage and grow a loyal readership by harnessing data-driven insights and innovative marketing to deliver personalised, impactful content experiences that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing.
Job Purpose
As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight.
About You
A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer / data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the ability to assess both the benefits and risks of new initiatives to the wider business.
Diversity, Equity and Inclusion
- We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone
- We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here.
The Independent is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Key Responsibilities and Accountabilities
- Lead all customer analytics, performance, insight, optimisation, and forecasting across all Independent Media brands globally and for additional brands where Publisher Support Services contracts exist, with a specific focus on analysing and forecasting acquisition, churn, and net growth across the reader revenues portfolio. A key part of this role is to ensure that insights go beyond data accuracy to tell a strategic story that focuses on the 'why’, communicating these findings effectively to SLT and C-suite teams while also developing this skillset within the team and the wider department.
- Develop a deep understanding of the drivers of trading performance at a customer segment level.
- Ensure the trading performance management structure runs effectively, overseeing trading meetings and insight packs to ensure week-to-week performance movements are incorporated into forecasts and remedial actions are triggered.
- Use expertise to deliver accurate forecasts and ensure an accurate outlook.
- Identify new opportunities and make tactical and strategic recommendations across data, marketing, product, editorial and finance teams to drive outcomes against short, mid and long-term goals.
- Manage and develope a team of Customer Data Analysts.
Skills and Experience
- A minimum of three years in a ‘Head of’ role with proven experience in using data to drive business investment / customer marketing decisions
- Strong team player, with a focus on finding forward-thinking (segmentation) approaches to maximise revenue, reach and engagement.
- Experience in defining and articulating customer KPIs such as APRU, CLTV etc
- Experience in converting anonymous users to known customers
- Experience in membership and subscription models within the publishing industry
- Excellent commercial skills and ability to communicate clearly and concisely upwards, across other teams and externally to partners.
- Working in close partnership with other internal teams to achieve desired outcomes: editorial, commercial, video, finance, technical, audience.
- Proficiency with Piano, Braze, Google Big Query (SQL).
- Familiarity with The Independent brand, websites and products on and off-platform is an advantage.
Our Values – you will deliver across all our values
Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do.
Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence.
Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.
Head of Customer Analytics
Posted today
Job Viewed
Job Description
About Us
The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future.
The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing.
Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York.
In 2024 The Independent’s portfolio of brands increased through a new licensing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams.
The Data & Marketing Department
The Data & Marketing department is the intelligence powerhouse of the business, representing the customer. Our goal is to inspire, engage and grow a loyal readership by harnessing data-driven insights and innovative marketing to deliver personalised, impactful content experiences that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing.
Job Purpose
As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight.
About You
A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer / data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the ability to assess both the benefits and risks of new initiatives to the wider business.
Diversity, Equity and Inclusion
- We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone
- We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here.
The Independent is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Key Responsibilities and Accountabilities
- Lead all customer analytics, performance, insight, optimisation, and forecasting across all Independent Media brands globally and for additional brands where Publisher Support Services contracts exist, with a specific focus on analysing and forecasting acquisition, churn, and net growth across the reader revenues portfolio. A key part of this role is to ensure that insights go beyond data accuracy to tell a strategic story that focuses on the 'why’, communicating these findings effectively to SLT and C-suite teams while also developing this skillset within the team and the wider department.
- Develop a deep understanding of the drivers of trading performance at a customer segment level.
- Ensure the trading performance management structure runs effectively, overseeing trading meetings and insight packs to ensure week-to-week performance movements are incorporated into forecasts and remedial actions are triggered.
- Use expertise to deliver accurate forecasts and ensure an accurate outlook.
- Identify new opportunities and make tactical and strategic recommendations across data, marketing, product, editorial and finance teams to drive outcomes against short, mid and long-term goals.
- Manage and develope a team of Customer Data Analysts.
Skills and Experience
- A minimum of three years in a ‘Head of’ role with proven experience in using data to drive business investment / customer marketing decisions
- Strong team player, with a focus on finding forward-thinking (segmentation) approaches to maximise revenue, reach and engagement.
- Experience in defining and articulating customer KPIs such as APRU, CLTV etc
- Experience in converting anonymous users to known customers
- Experience in membership and subscription models within the publishing industry
- Excellent commercial skills and ability to communicate clearly and concisely upwards, across other teams and externally to partners.
- Working in close partnership with other internal teams to achieve desired outcomes: editorial, commercial, video, finance, technical, audience.
- Proficiency with Piano, Braze, Google Big Query (SQL).
- Familiarity with The Independent brand, websites and products on and off-platform is an advantage.
Our Values – you will deliver across all our values
Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do.
Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence.
Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.
Head of Customer Analytics
Posted today
Job Viewed
Job Description
About Us
The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future.
The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing.
Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York.
In 2024 The Independent’s portfolio of brands increased through a new licensing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams.
The Data & Marketing Department
The Data & Marketing department is the intelligence powerhouse of the business, representing the customer. Our goal is to inspire, engage and grow a loyal readership by harnessing data-driven insights and innovative marketing to deliver personalised, impactful content experiences that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing.
Job Purpose
As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight.
About You
A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer / data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the ability to assess both the benefits and risks of new initiatives to the wider business.
Diversity, Equity and Inclusion
- We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone
- We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here.
The Independent is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Key Responsibilities and Accountabilities
- Lead all customer analytics, performance, insight, optimisation, and forecasting across all Independent Media brands globally and for additional brands where Publisher Support Services contracts exist, with a specific focus on analysing and forecasting acquisition, churn, and net growth across the reader revenues portfolio. A key part of this role is to ensure that insights go beyond data accuracy to tell a strategic story that focuses on the 'why’, communicating these findings effectively to SLT and C-suite teams while also developing this skillset within the team and the wider department.
- Develop a deep understanding of the drivers of trading performance at a customer segment level.
- Ensure the trading performance management structure runs effectively, overseeing trading meetings and insight packs to ensure week-to-week performance movements are incorporated into forecasts and remedial actions are triggered.
- Use expertise to deliver accurate forecasts and ensure an accurate outlook.
- Identify new opportunities and make tactical and strategic recommendations across data, marketing, product, editorial and finance teams to drive outcomes against short, mid and long-term goals.
- Manage and develope a team of Customer Data Analysts.
Skills and Experience
- A minimum of three years in a ‘Head of’ role with proven experience in using data to drive business investment / customer marketing decisions
- Strong team player, with a focus on finding forward-thinking (segmentation) approaches to maximise revenue, reach and engagement.
- Experience in defining and articulating customer KPIs such as APRU, CLTV etc
- Experience in converting anonymous users to known customers
- Experience in membership and subscription models within the publishing industry
- Excellent commercial skills and ability to communicate clearly and concisely upwards, across other teams and externally to partners.
- Working in close partnership with other internal teams to achieve desired outcomes: editorial, commercial, video, finance, technical, audience.
- Proficiency with Piano, Braze, Google Big Query (SQL).
- Familiarity with The Independent brand, websites and products on and off-platform is an advantage.
Our Values – you will deliver across all our values
Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do.
Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence.
Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.
Senior Data Scientist - Customer Analytics
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and deploy machine learning models for customer segmentation and prediction.
- Analyse customer data to identify trends, behaviours, and opportunities.
- Design and interpret A/B tests to optimise marketing campaigns and user experiences.
- Build dashboards and visualisations to communicate key insights.
- Collaborate with marketing and product teams on data-driven initiatives.
- Extract, clean, and transform data from various sources.
- Stay current with advances in data science and machine learning techniques.
- Present findings and recommendations to stakeholders.
- Contribute to the development of the company's data strategy.
- Mentor junior data scientists.
- Master's or PhD in Data Science, Statistics, Computer Science, or a related quantitative field.
- Proven experience as a Data Scientist with a focus on customer analytics.
- Strong proficiency in Python or R for data analysis and modeling.
- Expertise in SQL for data querying and manipulation.
- Experience with machine learning algorithms and techniques.
- Familiarity with data visualisation tools (e.g., Tableau, Power BI).
- Excellent analytical and problem-solving skills.
- Strong communication and presentation abilities.
- Experience in the retail industry is a plus.
- Ability to work effectively in a hybrid environment.
Head of Existing Customer Analytics – Financial Services
Posted today
Job Viewed
Job Description
Head of Existing Customer Analytics – Financial Services
Hybrid working – 2/3 days in SW London offices preferred
£Salary negotiable dep on experience
Reference J13014
Brand new opportunity offering great scope to ’make the role your own’ …
As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.
You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.
You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology.
Your work will directly shape the customer experience and operational strategy, helping them deliver faster, smarter, and more effective and cost-efficient service across all channels.
This role is both strategic and hands-on, blending advanced analytics with commercial acumen to support key business decisions and long-term value growth.
Can you offer:
- Strong background in customer analytics, service operations, and lifetime value modelling.
- Proven expertise in using advanced analytics (segmentation, predictive modelling, regression, clustering) to solve commercial problems.
- Knowledge of Insurance or similar regulated Financial Services sectors is highly desirable.
- Deep understanding of customer churn dynamics, complaint drivers, and fraud behaviours.
- Strong SQL skills or similar is a plus.
- Excellent data visualisation and storytelling skills (e.g., Power BI).
- Strong commercial acumen with a pragmatic, delivery-focused mindset.
If you are keen to hear more and feel the following statement resonates, please apply without delay - Foster a collaborative, inquisitive and delivery-focused culture that blends technical rigour with commercial awareness.
Head of Existing Customer Analytics – Financial Services
Posted today
Job Viewed
Job Description
Head of Existing Customer Analytics – Financial Services
Hybrid working – 2/3 days in SW London offices preferred
£Salary negotiable dep on experience
Reference J13014
Brand new opportunity offering great scope to ’make the role your own’ …
As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.
You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.
You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology.
Your work will directly shape the customer experience and operational strategy, helping them deliver faster, smarter, and more effective and cost-efficient service across all channels.
This role is both strategic and hands-on, blending advanced analytics with commercial acumen to support key business decisions and long-term value growth.
Can you offer:
- Strong background in customer analytics, service operations, and lifetime value modelling.
- Proven expertise in using advanced analytics (segmentation, predictive modelling, regression, clustering) to solve commercial problems.
- Knowledge of Insurance or similar regulated Financial Services sectors is highly desirable.
- Deep understanding of customer churn dynamics, complaint drivers, and fraud behaviours.
- Strong SQL skills or similar is a plus.
- Excellent data visualisation and storytelling skills (e.g., Power BI).
- Strong commercial acumen with a pragmatic, delivery-focused mindset.
If you are keen to hear more and feel the following statement resonates, please apply without delay - Foster a collaborative, inquisitive and delivery-focused culture that blends technical rigour with commercial awareness.
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Head of Existing Customer Analytics - Financial Services
Posted today
Job Viewed
Job Description
Head of Existing Customer Analytics – Financial Services
Hybrid working – 2/3 days in SW London offices preferred
£Salary negotiable dep on experience
Reference J13014
Brand new opportunity offering great scope to ’make the role your own’ …
As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.
You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.
You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology.
Your work will directly shape the customer experience and operational strategy, helping them deliver faster, smarter, and more effective and cost-efficient service across all channels.
This role is both strategic and hands-on, blending advanced analytics with commercial acumen to support key business decisions and long-term value growth.
Can you offer:
- Strong background in customer analytics, service operations, and lifetime value modelling.
- Proven expertise in using advanced analytics (segmentation, predictive modelling, regression, clustering) to solve commercial problems.
- Knowledge of Insurance or similar regulated Financial Services sectors is highly desirable.
- Deep understanding of customer churn dynamics, complaint drivers, and fraud behaviours.
- Strong SQL skills or similar is a plus.
- Excellent data visualisation and storytelling skills (e.g., Power BI).
- Strong commercial acumen with a pragmatic, delivery-focused mindset.
If you are keen to hear more and feel the following statement resonates, please apply without delay - Foster a collaborative, inquisitive and delivery-focused culture that blends technical rigour with commercial awareness.
Head of Existing Customer Analytics - Financial Services
Posted today
Job Viewed
Job Description
Head of Existing Customer Analytics – Financial Services
Hybrid working – 2/3 days in SW London offices preferred
£Salary negotiable dep on experience
Reference J13014
Brand new opportunity offering great scope to ’make the role your own’ …
As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.
You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.
You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology.
Your work will directly shape the customer experience and operational strategy, helping them deliver faster, smarter, and more effective and cost-efficient service across all channels.
This role is both strategic and hands-on, blending advanced analytics with commercial acumen to support key business decisions and long-term value growth.
Can you offer:
- Strong background in customer analytics, service operations, and lifetime value modelling.
- Proven expertise in using advanced analytics (segmentation, predictive modelling, regression, clustering) to solve commercial problems.
- Knowledge of Insurance or similar regulated Financial Services sectors is highly desirable.
- Deep understanding of customer churn dynamics, complaint drivers, and fraud behaviours.
- Strong SQL skills or similar is a plus.
- Excellent data visualisation and storytelling skills (e.g., Power BI).
- Strong commercial acumen with a pragmatic, delivery-focused mindset.
If you are keen to hear more and feel the following statement resonates, please apply without delay - Foster a collaborative, inquisitive and delivery-focused culture that blends technical rigour with commercial awareness.
Business Intelligence
Posted today
Job Viewed
Job Description
1 Year Fixed Term Contract – Full Time
This is an exciting time to be working for the London Borough of Redbridge, we have an ambitious corporate plan that we are committed to delivering and we are in the process of shaping new work streams to fundamentally change the way that the council works in the future and uses its data. We are strengthening our approach to data and performance management whilst ensuring there is robust visibility of data, and appropriate processes in place deliver our statutory obligations and mitigate risk.
We are looking for a Business Intelligence and Data Officer on a 1 year fixed term basis to lead a central role in monitoring performance, identifying, and advising service weaknesses to support data collation and ensuring compliance to statutory reporting for Education and Inclusion. Skills should include transforming raw data into insightful and user-friendly dashboards including Power BI Development. This role involves working end-to-end from writing SQL queries to extract and shaping datasets, through to designing and publishing final dashboards in Power BI.
The role will lead on the process of enabling intelligence and data provision from our Education systems and will support the service to address and resolve identified issues and prevent the need of further data cleansing by embedding a positive performance management culture where data is recorded in a timely and accurate manner to support decision making and ensure compliance to Statutory Returns duties.
For further information or a discussion on this role please contact Damon Last
To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.
All short-listed applicants will need to demonstrate proof of right to work in the UK.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
1 Year Fixed Term Contract – Full Time
This is an exciting time to be working for the London Borough of Redbridge, we have an ambitious corporate plan that we are committed to delivering and we are in the process of shaping new work streams to fundamentally change the way that the council works in the future and uses its data. We are strengthening our approach to data and performance management whilst ensuring there is robust visibility of data, and appropriate processes in place deliver our statutory obligations and mitigate risk.
We are looking for a Business Intelligence and Data Officer on a 1 year fixed term basis to lead a central role in monitoring performance, identifying, and advising service weaknesses to support data collation and ensuring compliance to statutory reporting for Education and Inclusion. Skills should include transforming raw data into insightful and user-friendly dashboards including Power BI Development. This role involves working end-to-end from writing SQL queries to extract and shaping datasets, through to designing and publishing final dashboards in Power BI.
The role will lead on the process of enabling intelligence and data provision from our Education systems and will support the service to address and resolve identified issues and prevent the need of further data cleansing by embedding a positive performance management culture where data is recorded in a timely and accurate manner to support decision making and ensure compliance to Statutory Returns duties.
For further information or a discussion on this role please contact Damon Last
To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.
All short-listed applicants will need to demonstrate proof of right to work in the UK.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.