45,859 Customer Assistance jobs in the United Kingdom
Customer Support Specialist - Technical Assistance
MK1 1AA Milton Keynes, South East
£24000 Annually
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Are you passionate about providing exceptional customer service and resolving technical issues efficiently? Our client, a leading provider of innovative IT solutions, is seeking a dedicated Customer Support Specialist to join their team in Milton Keynes, Buckinghamshire, UK . This role is vital to ensuring our clients receive timely and effective technical assistance, maintaining high levels of customer satisfaction.
In this pivotal role, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibilities will include responding to customer inquiries via phone, email, and live chat, diagnosing and troubleshooting a wide range of technical problems, and guiding users through step-by-step solutions. You will maintain detailed records of customer interactions and technical issues in our CRM system, escalate complex issues to higher-level support teams when necessary, and contribute to the development of our knowledge base by documenting common issues and their resolutions. Additionally, you will proactively identify opportunities to improve the customer support process and provide feedback to the product development team.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical users. A proven background in customer service or technical support is essential, coupled with strong problem-solving and analytical abilities. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software is highly desirable. You should be patient, empathetic, and customer-focused, with a strong desire to help others. Proficiency in diagnosing hardware and software issues, along with a good understanding of operating systems and common applications, is also required. An adaptable and resourceful individual who can manage multiple tasks simultaneously in a fast-paced environment will thrive in this position.
This is a fantastic opportunity to develop your career in a supportive and dynamic company located in Milton Keynes, Buckinghamshire, UK . We offer a competitive salary, opportunities for training and development, and a positive working environment. If you are a customer-centric individual with a knack for technology, we encourage you to apply and become an integral part of our client's success story.
In this pivotal role, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibilities will include responding to customer inquiries via phone, email, and live chat, diagnosing and troubleshooting a wide range of technical problems, and guiding users through step-by-step solutions. You will maintain detailed records of customer interactions and technical issues in our CRM system, escalate complex issues to higher-level support teams when necessary, and contribute to the development of our knowledge base by documenting common issues and their resolutions. Additionally, you will proactively identify opportunities to improve the customer support process and provide feedback to the product development team.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical users. A proven background in customer service or technical support is essential, coupled with strong problem-solving and analytical abilities. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software is highly desirable. You should be patient, empathetic, and customer-focused, with a strong desire to help others. Proficiency in diagnosing hardware and software issues, along with a good understanding of operating systems and common applications, is also required. An adaptable and resourceful individual who can manage multiple tasks simultaneously in a fast-paced environment will thrive in this position.
This is a fantastic opportunity to develop your career in a supportive and dynamic company located in Milton Keynes, Buckinghamshire, UK . We offer a competitive salary, opportunities for training and development, and a positive working environment. If you are a customer-centric individual with a knack for technology, we encourage you to apply and become an integral part of our client's success story.
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Customer Support Specialist - Technical Assistance
EH1 1BU Edinburgh, Scotland
£25000 Annually
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Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team in Edinburgh, Scotland, UK . This role operates on a hybrid model, combining essential office-based collaboration with the flexibility of remote work. You will be the first point of contact for customers, providing technical assistance and resolving inquiries to ensure a seamless user experience with our client's products. This is an excellent opportunity for individuals who thrive on helping others and possess strong technical aptitude.
Key responsibilities include responding to customer support requests via phone, email, and live chat in a timely and professional manner. You will diagnose and troubleshoot technical issues, guide customers through product functionalities, and provide solutions to their problems. Escalating complex issues to senior support staff or relevant departments while ensuring timely resolution and customer satisfaction will be crucial. Maintaining accurate records of customer interactions, issues, and resolutions in the CRM system is also a key part of the role. Contributing to the development of the knowledge base by creating and updating support articles and FAQs will be expected. Proactively identifying potential issues and providing feedback to the product development team to improve user experience will be highly valued. The ideal candidate will have previous experience in a customer service or technical support role, preferably within the software or technology sector. Strong problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential. Excellent communication and interpersonal skills, with a genuine passion for customer service, are required. Familiarity with CRM systems and ticketing software is advantageous. A good understanding of software applications and a willingness to learn about our client's specific products are necessary. This position is based in our client's offices in Edinburgh, Scotland, UK , offering a supportive team environment and opportunities for professional growth within a thriving industry.
Key responsibilities include responding to customer support requests via phone, email, and live chat in a timely and professional manner. You will diagnose and troubleshoot technical issues, guide customers through product functionalities, and provide solutions to their problems. Escalating complex issues to senior support staff or relevant departments while ensuring timely resolution and customer satisfaction will be crucial. Maintaining accurate records of customer interactions, issues, and resolutions in the CRM system is also a key part of the role. Contributing to the development of the knowledge base by creating and updating support articles and FAQs will be expected. Proactively identifying potential issues and providing feedback to the product development team to improve user experience will be highly valued. The ideal candidate will have previous experience in a customer service or technical support role, preferably within the software or technology sector. Strong problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential. Excellent communication and interpersonal skills, with a genuine passion for customer service, are required. Familiarity with CRM systems and ticketing software is advantageous. A good understanding of software applications and a willingness to learn about our client's specific products are necessary. This position is based in our client's offices in Edinburgh, Scotland, UK , offering a supportive team environment and opportunities for professional growth within a thriving industry.
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Senior Customer Support Specialist - Technical Assistance
NR1 1AA Norwich, Eastern
£30000 Annually
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Our growing technology company is looking for a Senior Customer Support Specialist to provide exceptional technical assistance to our valued clients. This hybrid role combines remote work flexibility with essential in-office collaboration, based in Norwich . You will be the primary point of contact for customers facing technical issues with our software products, diagnosing problems, and delivering timely and effective solutions. Responsibilities include handling complex customer inquiries via phone, email, and chat; troubleshooting software bugs; guiding users through product features and functionalities; escalating unresolved issues to technical teams; and documenting solutions in our knowledge base. The ideal candidate will have a strong technical aptitude and a proven track record of at least 4 years in customer support, preferably in a technical or software environment. Excellent communication, problem-solving, and active listening skills are essential. Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software is required. A good understanding of general IT principles and common software applications is necessary. You should be patient, empathetic, and dedicated to providing a positive customer experience. This role requires someone who can work independently and as part of a team, contributing to a supportive and customer-centric culture.
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Remote Customer Support Specialist - Technical Assistance
NR2 1AA Norwich, Eastern
£25000 Annually
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This is a fully remote position. Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional technical assistance to their user base. You will be the first point of contact for customers experiencing issues with our client's products or services, resolving inquiries via phone, email, and chat. Your primary goal is to ensure customer satisfaction by providing accurate, efficient, and friendly support.
The ideal candidate will possess outstanding communication and problem-solving skills. A patient and customer-centric approach is essential, along with the ability to explain technical concepts clearly and concisely to individuals with varying levels of technical expertise. Previous experience in a customer service or technical support role is required. Familiarity with ticketing systems and CRM software is highly desirable. You must be a self-motivated individual, capable of managing your time effectively and working independently in a remote environment. Strong troubleshooting skills and a genuine desire to help customers resolve their issues are paramount.
We are looking for individuals who are passionate about technology and committed to delivering outstanding customer experiences. Responsibilities will include:
The ideal candidate will possess outstanding communication and problem-solving skills. A patient and customer-centric approach is essential, along with the ability to explain technical concepts clearly and concisely to individuals with varying levels of technical expertise. Previous experience in a customer service or technical support role is required. Familiarity with ticketing systems and CRM software is highly desirable. You must be a self-motivated individual, capable of managing your time effectively and working independently in a remote environment. Strong troubleshooting skills and a genuine desire to help customers resolve their issues are paramount.
We are looking for individuals who are passionate about technology and committed to delivering outstanding customer experiences. Responsibilities will include:
- Responding to customer inquiries via multiple communication channels
- Troubleshooting and resolving technical issues efficiently
- Documenting customer interactions and resolutions accurately
- Escalating complex issues to higher-level support teams when necessary
- Providing feedback to product development teams on recurring issues
- Maintaining a high level of customer satisfaction
- Adhering to service level agreements (SLAs)
- Continuously improving knowledge of products and services
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Senior Customer Support Specialist - Technical Assistance
M1 1AA Manchester, North West
£30000 Annually
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Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their dynamic team. This is a remote-first opportunity, providing exceptional technical assistance and customer service to our valued users. You will be at the forefront of ensuring customer satisfaction, acting as a key point of contact for troubleshooting complex issues and providing solutions.
As a Senior Customer Support Specialist, your primary responsibilities will include handling escalated customer inquiries via multiple channels such as email, chat, and phone. You will diagnose and resolve technical problems efficiently, providing clear and concise guidance to users. This role involves documenting customer interactions, identifying recurring issues, and contributing to the knowledge base to improve self-service resources. You will collaborate with internal technical teams to escalate bugs and ensure timely resolutions. Proactively engaging with customers to gather feedback and identify areas for service improvement is also a critical aspect of this position. Providing training and mentorship to junior support staff will be an expected contribution.
The ideal candidate will have a proven track record of at least 4 years in customer support or a similar technical role, with a strong understanding of troubleshooting methodologies. Excellent communication, active listening, and interpersonal skills are paramount. You should be comfortable working independently and managing your time effectively in a remote environment. A passion for technology and a customer-centric approach are essential. Familiarity with CRM software and ticketing systems is required. This role is fully remote, offering flexibility and the chance to work from any location within the UK.
As a Senior Customer Support Specialist, your primary responsibilities will include handling escalated customer inquiries via multiple channels such as email, chat, and phone. You will diagnose and resolve technical problems efficiently, providing clear and concise guidance to users. This role involves documenting customer interactions, identifying recurring issues, and contributing to the knowledge base to improve self-service resources. You will collaborate with internal technical teams to escalate bugs and ensure timely resolutions. Proactively engaging with customers to gather feedback and identify areas for service improvement is also a critical aspect of this position. Providing training and mentorship to junior support staff will be an expected contribution.
The ideal candidate will have a proven track record of at least 4 years in customer support or a similar technical role, with a strong understanding of troubleshooting methodologies. Excellent communication, active listening, and interpersonal skills are paramount. You should be comfortable working independently and managing your time effectively in a remote environment. A passion for technology and a customer-centric approach are essential. Familiarity with CRM software and ticketing systems is required. This role is fully remote, offering flexibility and the chance to work from any location within the UK.
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Customer Support Specialist
NE1 4DB Newcastle upon Tyne, North East
£24000 Annually
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We are seeking a dedicated and customer-focused Customer Support Specialist to join our expanding, fully remote support team. This role is integral to ensuring our clients receive exceptional service and timely assistance. You will be the primary point of contact for customer inquiries, providing efficient and effective solutions through various channels, including phone, email, and live chat. Responsibilities include troubleshooting technical issues, answering product-related questions, processing customer requests, and escalating complex problems to appropriate departments. Maintaining a high level of customer satisfaction is paramount. You will also be responsible for accurately documenting all customer interactions and feedback in our CRM system. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role is highly desirable, particularly with technical products or services. Proficiency in using CRM software and common office productivity tools is essential. We are looking for a self-motivated individual who can manage their workload effectively and thrive in an independent, remote working environment. Strong problem-solving skills and the ability to quickly learn new products and systems are crucial. A commitment to providing a positive customer experience and contributing to a supportive team atmosphere is key. This is a fantastic opportunity to develop your skills in a growing company and make a real difference in our customers' experiences. Join us to deliver outstanding support and help build lasting customer relationships, all from the comfort of your home.
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Customer Support Specialist
DE1 2AY Derby, East Midlands
£25000 Annually
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Our client, a reputable provider of digital solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team. This role is fully remote, enabling you to provide exceptional service from anywhere.
As a Customer Support Specialist, you will be the primary point of contact for customers, assisting them with inquiries, technical issues, and general support needs via various channels, including phone, email, and chat. Your goal will be to ensure a positive customer experience, resolve issues efficiently, and contribute to customer satisfaction and retention. This role requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot.
Key Responsibilities:
This is a fantastic opportunity to build a career in customer support with a supportive organization that values its employees and offers opportunities for growth. If you are passionate about helping others and delivering outstanding service, we encourage you to apply.
As a Customer Support Specialist, you will be the primary point of contact for customers, assisting them with inquiries, technical issues, and general support needs via various channels, including phone, email, and chat. Your goal will be to ensure a positive customer experience, resolve issues efficiently, and contribute to customer satisfaction and retention. This role requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues related to our products and services.
- Guide customers through troubleshooting steps and provide clear, concise solutions.
- Escalate complex issues to appropriate internal teams when necessary, ensuring follow-up.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams for improvement.
- Educate customers on product features and best practices.
- Contribute to the development of knowledge base articles and support documentation.
- Achieve and maintain target metrics for customer satisfaction, response times, and resolution rates.
This is a fantastic opportunity to build a career in customer support with a supportive organization that values its employees and offers opportunities for growth. If you are passionate about helping others and delivering outstanding service, we encourage you to apply.
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Customer Support Specialist
AB10 1AA Aberdeen, Scotland
£25000 Annually
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We are looking for a friendly and customer-focused Customer Support Specialist to join our team in Aberdeen, Scotland, UK . If you excel at helping others and are passionate about providing outstanding service, this is the perfect role for you.
As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries via phone, email, and chat. Your primary responsibility will be to resolve customer issues efficiently and effectively, ensuring a positive customer experience. This includes troubleshooting technical problems, answering questions about our products and services, processing requests, and escalating complex issues to the appropriate departments. You will maintain detailed records of customer interactions and feedback.
The ideal candidate will have excellent communication and active listening skills. You should be patient, empathetic, and possess strong problem-solving abilities. Previous experience in a customer service or helpdesk role is highly desirable. You must be proficient with standard office software and comfortable learning new systems. A commitment to providing high-quality support and a willingness to go the extra mile for customers will set you apart.
Key Responsibilities:
As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries via phone, email, and chat. Your primary responsibility will be to resolve customer issues efficiently and effectively, ensuring a positive customer experience. This includes troubleshooting technical problems, answering questions about our products and services, processing requests, and escalating complex issues to the appropriate departments. You will maintain detailed records of customer interactions and feedback.
The ideal candidate will have excellent communication and active listening skills. You should be patient, empathetic, and possess strong problem-solving abilities. Previous experience in a customer service or helpdesk role is highly desirable. You must be proficient with standard office software and comfortable learning new systems. A commitment to providing high-quality support and a willingness to go the extra mile for customers will set you apart.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues in a timely manner.
- Provide information about products and services.
- Process customer requests and update account information.
- Escalate complex issues to senior support staff or other departments.
- Maintain accurate customer records and interaction logs.
- Gather customer feedback to identify areas for improvement.
- Adhere to company policies and service level agreements.
- High school diploma or equivalent; further education or certifications are a plus.
- Proven experience in customer service or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in computer applications and CRM systems.
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Customer Support Specialist
LS1 2AA Leeds, Yorkshire and the Humber
£25000 Annually
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Join our client's dedicated customer support team based in **Leeds, West Yorkshire, UK**, where you'll be the first point of contact for our valued customers. This exciting opportunity offers a hybrid working model, blending office-based collaboration with the flexibility of remote work.
As a Customer Support Specialist, your primary role will be to assist customers with inquiries, resolve issues efficiently, and provide an exceptional service experience. You will be an integral part of a supportive team, contributing to customer satisfaction and loyalty. We are looking for individuals who are passionate about helping people and possess excellent communication skills.
Responsibilities:
Qualifications:
As a Customer Support Specialist, your primary role will be to assist customers with inquiries, resolve issues efficiently, and provide an exceptional service experience. You will be an integral part of a supportive team, contributing to customer satisfaction and loyalty. We are looking for individuals who are passionate about helping people and possess excellent communication skills.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide detailed product information and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Maintain a high level of customer satisfaction through proactive and empathetic communication.
- Assist with customer onboarding and account management tasks.
- Adhere to company policies and procedures to ensure consistent service delivery.
- Collaborate with team members to share knowledge and best practices.
Qualifications:
- Previous experience in a customer service or helpdesk role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help customers.
- Willingness to learn about our products and services.
- Comfortable working both independently and as part of a team in a hybrid setup.
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Customer Support Specialist
L1 4DQ Liverpool, North West
£25000 Annually
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Our client is seeking an enthusiastic and customer-focused Customer Support Specialist to join their remote team, supporting customers in the Liverpool, Merseyside, UK area. This role is essential for providing exceptional support and resolving customer inquiries efficiently and effectively. You will be the first point of contact for customers, handling inbound calls, emails, and chat messages. Key responsibilities include troubleshooting customer issues, providing product information, processing orders or returns, and escalating complex problems to the relevant departments. You will be expected to maintain detailed records of customer interactions and resolutions in the CRM system. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or call centre environment is highly desirable. Proficiency in using customer relationship management (CRM) software and a good understanding of technical support principles are essential. The ability to multitask, manage time effectively, and work independently in a remote setting is crucial. A strong commitment to providing a positive customer experience is paramount. This is a fully remote position, offering significant flexibility and the opportunity to work from home. Our client provides comprehensive training and ongoing support to ensure success in this role. Join our client and contribute to delivering outstanding customer service from anywhere. While the role is remote, it directly supports clients and customer bases associated with Liverpool, Merseyside, UK .
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