What Jobs are available for Customer Care Roles in the United Kingdom?

Overview

Westminster School, London are hiring a Help Desk Engineer on a 12-month fixed-term contract. The role involves working Tuesdays to Fridays on a rota basis and Saturdays from 08:00 to 14:00.

• Provide timely and effective technical support, troubleshooting hardware and software issues to guarantee a positive user experience.
• Log and track incidents and service requests; collaborate with team members to resolve complex issues.
• Perform regular system maintenance and support pupils and staff as part of a coordinated team effort.

• In-depth technical knowledge of IT with strong communication and organisational skills.
• Experience with helpdesk ticketing systems and basic networking knowledge.
• Ability to work under pressure and support pupils and colleagues in a calm and efficient manner.

Westminster Under School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

• Associate

• Temporary

• Information Technology

• Primary and Secondary Education and Non-profit Organizations

Overview

Symphony Belfast, Northern Ireland, United Kingdom

Symphony Belfast, Northern Ireland, United Kingdom

About us @Symphony We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers.

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. The opportunity and our ambition are huge. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won’t get elsewhere.

Symphony is looking for an enthusiastic and customer-focused L1 Technical Support / Help Desk Engineer for Symphony Voice (Cloud9) platform to join our team in Belfast. This role will provide first-line support for Cloud9 services, ensuring operational excellence and exceptional service delivery to our financial services clients.

In this role, you’ll be responsible for handling incoming support requests, assisting with provisioning tasks, and triaging issues related to Symphony Voice (Cloud9) services such as user setup, voice connectivity, hardware, and portal administration. This is an excellent opportunity for someone looking to grow their technical career in a dynamic fintech environment.

• Serve as the first point of contact for Cloud9 support tickets via Zendesk or phone.
• Troubleshoot issues related to the Cloud9 Trader voice application, user provisioning, portal administration, call routing, and connectivity, Cloud9-to-Cloud9 connections and neighbour changes and Feature enablement/disablement
• Perform user lifecycle tasks, including onboarding, deactivation, and bulk updates.
• Support basic hardware troubleshooting and unbricking of Cloud Hubs.
• Escalate more complex issues to Level 2/3 teams with clear documentation.
• Participate in on-call rotations and assist with weekend or emergency support needs.
• Maintain accurate ticket records and contribute to internal knowledge sharing.
• Collaborate with Technical Account Managers, Engineering, and other support functions to ensure timely resolution and a high standard of customer care.

• 1–2 years experience in a technical support/helpdesk or IT service role.
• Strong troubleshooting mindset and willingness to learn cloud communications technology.
• Excellent verbal and written communication skills – must be confident in customer-facing interactions.
• Comfortable with Windows OS, basic networking concepts (IP, DNS, VPN), and SaaS platforms.
• Experience using ticketing tools like Zendesk or Jira.
• Understanding of SAML specification to support Client Single Sign On (SSO).

• Experience supporting trader voice or communications tools.
• Familiarity with VoIP/SIP-based systems or cloud PBX platforms.
• Exposure to financial services or fintech environments.
• Understanding of service SLAs and incident escalation workflows.

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!
• Be part of a fast-growing global fintech company revolutionising trader communications.
• Work with cutting-edge cloud voice technologies in a mission-critical environment.
• Opportunities for training and career progression.
• Supportive, collaborative culture that values innovation and customer focus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

IT Helpdesk

Location: Basingstoke

Salary: £21,000 - £8,000

Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00

We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.

Responsibilities:

• Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
• Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
• Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
• Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
• Track user inventory and status for desktop hardware and software throughout the Group.
• Reviewing monitoring alerts.
• Organise repair, when necessary for IT equipment.
• Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.

Skills:

• Customer service and effective communication.
• Organisational and time management skills.
• Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Windows 11 and Microsoft Office products.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Job Types: Full-time, Permanent

Pay: £21, 0.00- 8,000.00 per year

Benefits:

• Additional leave
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Licence/Certification:

• Driving Licence (required)

Work Location: In person

An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.

As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.

The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.

You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.

Primary responsibilities:

• Carry out 2nd / 3rd line support
• Act as the first point of contact for IT inquiries and requests from internal staff
• Provide remote and onsite support
• Carry out daily system checks/maintenance
• Develop and document day-to-day procedures

Skills:

• Strong experience dealing with customers (2nd/3rd line) is essential
• Strong experience in supporting Microsoft Office suite
• Strong experience in supporting Windows 10 and mobile devices
• Experience with Active Directory user management
• Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
• Proven experience in working in a multi-site environment

You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.

Please note that sponsorship is not offered for this role.

Overview

Join to apply for the Help Desk Support Engineer role at Norton Motorcycles Ltd .

We’re an iconic, British motorcycle brand with over 120 years of history. Our new state-of-the-art facilities in Solihull, West Midlands are home to a growing team focused on delivering exceptional riding experiences. Under new ownership as part of the TVS Motor family, we are entering a new era of global success.

At Norton, we value respect, trust, and responsibility. We support personal development and learning, and provide opportunities to grow and learn alongside talented colleagues.

If you’re passionate about motorcycles and want to join a team shaping the future of this legendary brand, we’d love to hear from you.

As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. You’ll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.

• Serve as the first point of contact for IT support requests, providing responsive and professional assistance
• Diagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and services
• Install, configure, and maintain desktops and laptops, ensuring they meet company standards
• Manage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientation
• Configure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operation
• Administer and manage Microsoft Intune for device management, application deployment, and policy enforcement
• Support video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetings
• Monitor and resolve IT support tickets promptly, maintaining clear communication throughout the process
• Document IT processes, solutions, and FAQs to build and maintain an internal knowledge base
• Collaborate with IT colleagues to escalate and resolve more complex issues

• Proven experience in an IT support or help desk role
• Strong knowledge of Microsoft Office 365 and Windows operating systems
• Experience with Microsoft Intune and MDM solutions
• Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)
• Excellent problem-solving skills and a customer-first mindset
• Strong organisational skills and attention to detail

We like to take care of our Nortoneers and offer a range of rewards. Here’s what you’ll get when you join the team:

• Competitive salary package that recognises your skills and experience
• Amazing holiday entitlement of 33 days (including Bank Holidays)
• Generous pension scheme with access to personalised advice
• Private Medical Insurance and a Cash Back Programme
• Life insurance (4x salary)
• Free fruit and wellbeing support
• Employee Assistance Programme with online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
• Entrepreneurial environment within a larger, well-funded company
• Ideas for Excellence scheme, rewarding brilliant ideas
• A diverse, international team
• Twice-yearly employee events, socials, and active office life
• Free electric bicycle hire and on-site free parking with charging points

We are committed to continually improving our reward offering in line with the business growth plan.

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS

• Not Applicable

• Full-time

• Information Technology

• Automotive

Solihull, England, United Kingdom

Helpdesk Support Engineer

We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You’ll be the first point of contact for support issues for the external clients, this can be anything from password resets to network issues and laptop builds.

This role is perfect for someone with existing experience prefferably having worked for a managed service provider.

• Respond to queries via phone and email, diagnosing and resolving technical issues.
• 1st Line Helpdesk or Service Desk experience
• Configure and troubleshoot routers, switches, firewalls, and VPNs.
• Escalate complex issues to senior engineers when required.
• Excellent verbal and written communication skills.
• Solid understanding of networking concepts (LAN/WAN, VPNs).
• Experience with Office365
• Laptop Builds

• Salary up to £28,000, depending on experience.
• 25 days annual leave.
• Company pension scheme.
• Eye care scheme.

If you’re interested in joining a friendly and supportive telecoms team, apply today – we’ll be in touch shortly.

Associate

Full-time

Information Technology

IT Services and IT Consulting

Overview

Join to apply for the IT Help Desk Engineer role at Grupo MVC .

The Virtu IT team is looking for an exceptional self-starter to join as a Onedesk Engineer. This opportunity offers a wealth of experience in various aspects of IT support for a financial services company, with end user desktop support in London, Dublin, and Paris and related infrastructure duties.

• Provide end user desktop support in London, Dublin, and Paris.
• Assist with infrastructure tasks including Proxmox, Citrix, Active Directory, DNS, and related technology.

• General IT competency and ability to support others with day-to-day tasks
• Demonstrated skills with Microsoft Windows, Office, and general Application Support
• Desire to learn and grow, taking on increasingly complex tasks
• Self-motivated and enjoys an autonomous working style
• Positive, proactive attitude and availability to support the team for all IT needs
• Comfortable working in office 5 days/week

• 1-3 years of experience in Desktop Support
• Experience with remote support of users and various remote tools
• Windows Server Administration
• Networking Administration
• Virtual Desktop support; Proxmox experience preferred
• Remote worker support; Citrix experience preferred
• Experience with patch management, imaging and deployment
• Experience with server hardware and data center hardware
• Experience with MS Active Directory and Windows DNS
• Experience in Enterprise environments
• IT Certifications

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Note: This posting includes references to job postings and company context but excludes unrelated boilerplate and tracking codes.

About the Role

We are seeking a motivated and customer-focused Help Desk Specialist to join our client in Liverpool. This role is responsible for providing second-level support for standard software and hardware across the organisation. As the first point of escalation for technical issues, you will play a vital role in diagnosing and resolving user problems, delivering excellent service, and ensuring customer satisfaction. Youll also contribute to technical training, documentation, and system improvements to strengthen the overall IT support function.

• Provide timely and professional support for all internal customers, ensuring service excellence.
• Diagnose, research, and resolve technical issues across hardware, software, and systems.
• Log, track, and manage support tickets, escalating where necessary to maintain service levels.
• Identify recurring issues and create documentation or recommend solutions to prevent reoccurrence.
• Access software updates, knowledge bases, and other resources to resolve issues effectively.
• Support training needs for end-users and contribute to knowledge sharing across the team.
• Recommend improvements to processes, documentation, and training to enhance IT support services.
• Assist in testing new products and solutions to ensure operational readiness.

We are looking for a Help Desk professional with strong technical skills and a passion for customer service.

• Minimum 3 years experience in a technical support environment.
• Strong diagnostic and analytical abilities for software, IS applications, and hardware.
• Excellent computer literacy, particularly with Microsoft applications, databases, and internet protocols.
• Ability to multitask and manage workload with a sense of urgency.
• Excellent communication skills (verbal and written) with strong telephone presence.
• Customer-focused with a service-oriented mindset.
• Strong organisational skills with the ability to follow through on support requests.

• Technical trade school or engineering degree.
• Training/experience in electro-mechanical, software, or related technical fields.
• Networking skills and experience fostering internal and external working relationships.

This is a fantastic opportunity to play a key role in supporting IT operations within a global organisation. You will gain exposure to a wide range of technologies, develop your expertise, and be part of a supportive and professional IT team dedicated to service excellence.

Hours of work: Monday to Friday 8.30am-5.00pm

Annual Salary: £35k + Benefits

Interested candidates who meet the above criteria please forward CV via link below.

LNKD1_UKTJ

IT Help Desk Technician, New Client Requirement – London UK

The goal is to create value for employees that will help preserve the company’s reputation and business.

• Serve as the first point of contact for customers seeking technical assistance via chat, email, phone or in-person.
• Create and disable user accounts.
• Provide IT onboarding for all new employees.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in the helpdesk ticketing system.
• Follow-up with customers to ensure issues have been resolved.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Write, edit, and revise training manuals for new and updated software and hardware.
• Diagnose system errors and other issues.
• IMAC – Installs, Moves, Adds and Changes for all hardware and software products. Maintain daily performance of computer systems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.

• Proven experience as a help desk technician or other customer support role.
• 5+ years of experience working in a help desk environment.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English/French.
• Excellent oral communication and writing skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science or relevant field.
• Able to lift up to 45lbs.
• Available to provide after-hours support 24/7.

• Microsoft Windows Active Directory.
• Citrix XenDesktop VDI.
• Microsoft Exchange .
• Microsoft Teams.
• Microsoft Office .
• Adobe Acrobat .
• Various in-house developed web applications.
• DUO/RSA and other 2FA programs.
• Understanding of basic network/internet protocols.
• Knowledge of IOS and Android mobile devices.