876 Customer Centric Approaches jobs in London

Job Advertisement: Sales & Customer Care Executive - Temp Role

Calling all pet / dog lovers :)

Are you passionate about delivering outstanding customer service? Do you love pets and want to make a difference in their lives? If so, we have the perfect temporary opportunity for you as a Sales & Customer Care Executive with our client!

Location: Hybrid Role - Central London Office (Goodge Street) & Work from Home
Contract Type: Temporary
Working Pattern: Full Time

Start date: asap for 3 months possibly longer or a great perm opportunity for Account Management role

Rate: 13.85 - 14.50 per hour

About the Role:

As our Sales & Customer Care Executive - Independents, you will be the voice of our indie stockists, ensuring they receive exceptional service. Reporting to the National Account Manager, you will:

• Process live orders and track deliveries.
• Offer advice on products and handle customer queries with professionalism.
• Build strong relationships with independent stockists.
• Support the Sales team by sharing feedback and insights.
• Drive sales through effective communication and customer engagement.

What We're Looking For:
We seek enthusiastic individuals with:

• A genuine passion for pets (experience with pets is a plus!).
• Proven customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Zendesk or Commerce Cloud (ideal but not essential).
• Strong communication and relationship-building skills.
• A proactive, adaptable mindset in a fast-paced environment.

Your Impact:
In this role, you will play a crucial part in our client's growth strategy for Independents. Your responsibilities will include:

• Collaborating closely with the National Account Manager on priority customers.
• Conducting regular store visits to strengthen relationships and promote new products.
• Implementing new processes to streamline stockists' experiences.
• Contributing to social and environmental goals through transparency and sustainability practises.

Why Join Us?
At our client, we believe in inclusively and diversity. We welcome applicants from all backgrounds and experiences. Here are just a few perks of being part of our team:

• Flexible Working: Enjoy a mix of home and office work.
• Community Engagement: Volunteering opportunities to give back to causes you care about.
• Fun Environment: Dogs at work and a supportive team culture.

Your Place at the Table:
If you're ready to bring your energy, adaptability, and passion for pets to our client's team, we want to hear from you! This role has the potential to evolve into a Business Account Executive position with greater responsibilities.

Please email your CV to: (url removed)

Join us in making a positive impact on the lives of pets and their owners. We can't wait to welcome you to our team!

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are looking for an enthusiastic and customer focused Host to join our team at The Hero. The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team in the Grill restaurant. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you! Hourly rate up to £13 per hour Tips (Earn up to £9 per hour) What's in it for you as a Host at The Hero: ● 50% off food and drink in our pubs for a table of up to 4 people ● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3-£ per hour) ● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants More. ● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. ● Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds. ● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. ● Earn more with our employee referral scheme. ● Delicious staff meals on shift. ● Career progression opportunities, on going training to develop yourself personally and professionally. What you'll be doing as a Host at The Hero: ● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently. ● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests. ● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment. ● Manage waitlists during peak times and manage expectations by keeping guests informed of wait times. ● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests. About you, our new Host at The Hero: ● Previous experience as a Host or similar role within hospitality. ● Positive and friendly attitude, with a willingness to work collaboratively with the team. ● Excellent communication and interpersonal skills. ● Ability to work effectively in a fast-paced environment. ● A passion for delivering exceptional customer service and creating a positive experience for guests. ● Flexible approach to work. If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero! Apply now and we'll take it from there Host Hostess Frontofhouse Nottinghill Jobsinlondon Hospitalityjobs Restaurantjobs Immediatestart.

We are looking for an enthusiastic and customer focused Host to join our team at The Hero.

The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team in the Grill restaurant.

If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!

Hourly rate up to £13 per hour + Tips (Earn up to £9 per hour)

What's in it for you as a Host at The Hero:
● 50% off food and drink in our pubs for a table of up to 4 people
● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3-£ per hour)
● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
● Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds.
● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
● Earn more with our employee referral scheme.
● Delicious staff meals on shift.
● Career progression opportunities, on going training to develop yourself personally and professionally.

What you'll be doing as a Host at The Hero:
● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
● Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host at The Hero:
● Previous experience as a Host or similar role within hospitality.
● Positive and friendly attitude, with a willingness to work collaboratively with the team.
● Excellent communication and interpersonal skills.
● Ability to work effectively in a fast-paced environment.
● A passion for delivering exceptional customer service and creating a positive experience for guests.
● Flexible approach to work.

If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero!

Apply now and we'll take it from there

#Host #Hostess #Frontofhouse #Nottinghill #Jobsinlondon #Hospitalityjobs #Restaurantjobs #Immediatestart.

We are looking for an enthusiastic and customer focused Host to join our team at The Hero.

The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team in the Grill restaurant.

If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!

Hourly rate up to £13 per hour + Tips (Earn up to £9 per hour)

What's in it for you as a Host at The Hero:
● 50% off food and drink in our pubs for a table of up to 4 people
● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3-£ per hour)
● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
● Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds.
● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
● Earn more with our employee referral scheme.
● Delicious staff meals on shift.
● Career progression opportunities, on going training to develop yourself personally and professionally.

What you'll be doing as a Host at The Hero:
● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
● Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host at The Hero:
● Previous experience as a Host or similar role within hospitality.
● Positive and friendly attitude, with a willingness to work collaboratively with the team.
● Excellent communication and interpersonal skills.
● Ability to work effectively in a fast-paced environment.
● A passion for delivering exceptional customer service and creating a positive experience for guests.
● Flexible approach to work.

If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero!

Apply now and we'll take it from there

#Host #Hostess #Frontofhouse #Nottinghill #Jobsinlondon #Hospitalityjobs #Restaurantjobs #Immediatestart.

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role:

This role will operate on three different shift patterns, which will rotate weekly to meet the needs of the business. We offer a hybrid style of work, only requiring you to work in the office for 3 days on your core shift.

Early: 8:00 am – 4:30 pm

Core: 9:30 am – 6:00 pm

Late: 11:30 am – 8:00 pm

You will also be required to work 1 in 6 weekends, on a core shift.

Role Accountabilities:

As Senior Customer Service Advisor you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills.

Previous experience as a customer service advisor and working across social media platforms such as YouTube, Instagram, Facebook and Twitter are a massive plus. You should be a ‘people person’ with great customer service skills and the ability to effectively moderate online and offline conversations within our community. You are excited to act and communicate with followers as the face and voice of our brand and manage community conversations via all channels.

This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Service Manager and work closely with all stakeholders within the business.

• Communicate with customers courteously and efficiently by email and telephone
• Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's
• Provide product information and offer order assistance to help the e-commerce department achieve sales goals
• Work toward daily individual and team goals, supporting the business operating plan
• Process and review website orders and back orders via our ERP system
• Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods
• Serve as the brand’s “front lines” for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues
• Liaise directly with our warehouse to resolve any web order delivery and logistics queries
• Support the department in achieving business KPIs including; queries actioned, customer response time, complaints to appreciations
• Coordinate relevant departments to ensure tone of voice and brand consistency across community communications, whilst maintaining exceptional levels of customer service and professionalism
• Act as a liaison between the Customer Care team and Team Leaders, ensuring smooth communication and alignment.
• Monitor team performance and identify opportunities for improvement in productivity, quality and adherence to targets.
• Handle and oversee customer escalations ensuring resolution is timely, effective and in line with company standards.
• Provide regular updates to management on outstanding tasks, tickets or issues that require attention.
• Complete ad hoc administrative or operational tasks assigned by management to support team efficiency and workflow.

Reporting Relationships:

·    You will be reporting directly into the UK Customer Care Operations Manager.

Requirements

Key Selection Criteria:

• The ideal candidate will have operated within a similar role
• Fluent in Spanish, German, French is preferable but not essential
• This role will operate on the shift patterns mentioned above however flexibility is required to cover evenings and weekend to meet the needs of the business during busier periods
• Excellent verbal and written communication skills with confidence in your editorial capabilities
• Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience
• Strong people skills, proactive and self-motivated in responding to customers and followers
• Data-driven and detail obsessed with a passion for solution finding!
• Strong interest in the beauty industry and an affinity for all things makeup!
• Ability to speak additional language(s) are a plus (French/Spanish), but not required
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Able to demonstrate examples of building and improving customer relationships

·    Passionate about social media and experience working across a variety of brand platforms

Benefits

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

·    Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

·    We’re a hybrid model with flexibility, allowing you to work how best suits you

·    25 days holiday (plus bank holidays) with an additional day to celebrate your birthday

·    Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

·    Financial security and planning with our pension and life assurance for all

·    Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues

·    Bring your fury friend to work with you on our allocated dog friendly days and spaces

·    And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Freightserve recruitment are looking for a Night Shift Air Logistics Customer Care Team Leader for a major Freight Forwarder. The company is based in the Heathrow area.

The Air Logistics Customer Care Team Leader is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with us, providing operational and customer care excellence

How you create impact

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the team.
• Follow any new systems procedures within the department.
• To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
• Familiarize yourself with all special services we can offer and ensure customers are given all options available
• Staff time keeping and verbally speak with staff when required
• Assist out of hours to maintain correct cover staff levels in the event of staff sickness
• Implement any new systems within the department / Team

What we would like you to bring

• Experience in Aerospace
• Extensive customer service experience within Freight forwarding
• Excellent knowledge of international and domestic airline routings
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services
• Experience in leading and managing a team

Working hours are 4 nights on 4 nights off 7pm until 6.30am

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for a Night Shift Air Logistics Customer Care Team Leader for a major Freight Forwarder. The company is based in the Heathrow area.

The Air Logistics Customer Care Team Leader is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with us, providing operational and customer care excellence

How you create impact

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the team.
• Follow any new systems procedures within the department.
• To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
• Familiarize yourself with all special services we can offer and ensure customers are given all options available
• Staff time keeping and verbally speak with staff when required
• Assist out of hours to maintain correct cover staff levels in the event of staff sickness
• Implement any new systems within the department / Team

What we would like you to bring

• Experience in Aerospace
• Extensive customer service experience within Freight forwarding
• Excellent knowledge of international and domestic airline routings
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services
• Experience in leading and managing a team

Working hours are 4 nights on 4 nights off 7pm until 6.30am

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Leading in our stores:
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment youve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting whether in retail, food service, or hospitality where youve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs from sales and stock availability to customer satisfaction and colleague engagement, youve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.