45,338 Customer Complaints jobs in the United Kingdom

Customer Complaints Advisor

Loughborough

26,000 - 28,000 DOE

A new opportunity as a Customer Service Complaints Advisor has become available with our client's business. In this role, you will play a crucial role in handling and resolving customer complaints efficiently and effectively. You will serve as the primary point of contact for customers who have encountered issues or concerns, ensuring that each complaint is addressed with care and resolved to the customer's satisfaction.

Description of the role:

• Receive and manage customer complaints through various communication channels, including phone, email, and social media.
• Investigate complaints thoroughly to understand the root cause and determine appropriate solutions.
• Provide empathetic and professional assistance to customers, actively listening to their concerns and demonstrating genuine concern for their satisfaction.
• Collaborate with internal teams, such as product development, sales, and operations, to address underlying issues contributing to customer complaints.
• Document complaint resolutions accurately and efficiently in the company's CRM system.
• Monitor complaint trends and provide feedback to management for continuous improvement of products/services and customer satisfaction.

About you:

• Previous experience in a customer service role, with a focus on handling complaints and resolving issues.
• Exceptional communication skills, both verbal and written, with the ability to convey empathy and understanding to upset customers.
• Strong problem-solving skills and the ability to think critically to find creative solutions to complex issues.
• Excellent organisational skills and attention to detail, ensuring thorough investigation and documentation of complaints.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools for complaint management and resolution.

If you are passionate about providing exceptional customer service and are skilled in handling complaints with professionalism and empathy, we encourage you to apply!

Customer Complaints Advisor

Who we are:

We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

Role Details:

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.

In this role you will handle customers within the following business streams:

• Utilities sectors
li>Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
• Build rapport with empathy and care
• Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
• Achieve assigned key performance indicators / targets
• Navigate between different computer systems

Benefits:

• Enhanced CSP & Maternity/Paternity Scheme
• Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.
< i>Cycle to work scheme – Save up to 42% off a new Bike. < i>Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more

Requirements:

• Twelve months back office complaints within a call centre.
• Ability to adapt and learn
• Communication and listening skills
• Computer literacy
• Knowledge UK energy market is desirable

Next steps:

Feel ready to jump in? Click Apply Now.

Customer Complaints Manager

Loughborough

up to £38,000 DOE

We are seeking a proactive and detail-oriented Customer Complaints Manager to lead the coordination of customer complaint resolution. Acting as the principal point of contact, you will ensure issues are managed with efficiency, fairness, and professionalism, always keeping customers informed and driving effective solutions.

You will oversee the day-to-day running of the complaints function, support internal teams and external partners, and contribute to continuous improvement initiatives that enhance customer satisfaction.

Description of the role:

• Receive and acknowledge customer complaints, ensuring clarity of the issue.
• Liaise between customers, installers, stockists, and internal teams to resolve issues effectively.
• Recommend solutions, negotiate resolutions, and gain appropriate approvals where required.
• Monitor, track, and update all documentation relating to complaints.
• Maintain data and provide regular reports on complaint performance and trends.
• Identify recurring issues and recommend improvements to processes and services.
• Ensure complaints are managed within agreed targets and timescales.
• Provide leadership and support to a direct report.
• Uphold excellent product knowledge, including technical specifications and availability.

About you:

• Experience in a similar role is preferable.
• Excellent communication and interpersonal skills.
• High level of attention to detail and organisational ability.
• Confident in Microsoft Word and Excel, with strong IT and database knowledge.
• Ability to analyse information, prepare reports, and present findings.
• Knowledge of Microsoft PowerPoint and Access.
• Background in handling external customer requirements

This is a fantastic opportunity to make a real impact by driving customer satisfaction, shaping continuous improvements, and building strong relationships in a supportive and forward-thinking environment, please apply today!

Customer Complaints Manager

Loughborough

up to £38,000 DOE

We are seeking a proactive and detail-oriented Customer Complaints Manager to lead the coordination of customer complaint resolution. Acting as the principal point of contact, you will ensure issues are managed with efficiency, fairness, and professionalism, always keeping customers informed and driving effective solutions.

You will oversee th.

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Customer Complaints Advisor

Loughborough

£26,000 - £28,000 DOE

A new opportunity as a Customer Service Complaints Advisor has become available with our client's business. In this role, you will play a crucial role in handling and resolving customer complaints efficiently and effectively. You will serve as the primary point of contact for customers who have encountered issues or concerns, ensuring th.

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Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick

We're looking for an experienced Customer Complaints Handler to join a respected established organisation in Warwick. If you have a background in complaint handling or customer service and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level.

What's .

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Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch!

Customer Solutions Specialist - Manchester

26,000

Role Description

In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Main Responsibilities

• Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised
• Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced
• Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk
• Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage
• Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice
• Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users

Skills and Experience

• Customer service experience is essential
• The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast paced environment
• Able to adapt to change
• Can take responsibility of own product knowledge
• Able to communicate at different levels throughout the business

Benefits

• 25 days' holiday, plus bank holidays.
• Day off on your birthday.
• Perkbox discounts.
• Holidays increase after 2 and 5 years' service.
• Pension Plan and Life Insurance.
• Free on site gym
• Access to Employee Assistance Programme.
• Profit Share Scheme - Annual bonus

INDMANJ

50129LF

Location: Cheshire East (Hybrid working available)
Contract: Interim / Temporary
Pay Rate: 320 per day (Umbrella)
Start Date: ASAP

We are seeking an experienced and motivated SEND Customer Services & Complaints Officer to join our Special Educational Needs and Disabilities (SEND) service.

This is a key role providing high-quality customer service and ensuring that complaints, compliments, comments, Freedom of Information (FOI) requests, and Ombudsman enquiries relating to the SEND service are managed effectively, thoroughly, and within statutory timescales.

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service.

• Lead on the management and coordination of SEND-related complaints, compliments and comments in line with the SEND Code of Practice.
• Critically assess and review the complaints process, incorporating best practice and adapting to legislative changes.
• Advise managers on complaints escalated to the Local Government Ombudsman and coordinate the department's responses within statutory timescales.
• Manage external complaint investigations , including appointing Independent Investigators and ensuring timely completion of recommendations.
• Coordinate and quality check responses to Freedom of Information (FOI) and Access to Records requests related to the SEND service.
• Prepare performance reports for senior managers on complaints and compliments, identifying trends and learning opportunities.
• Deliver training and guidance to operational staff and managers to ensure consistent, high-quality complaint handling.
• Promote a customer-focused, solution-oriented culture within the SEND service.

To be successful in this role, you will bring:

• Proven experience of handling and investigating complaints , ideally within a Local Authority SEND or education environment .
• Strong knowledge of the SEND Code of Practice, data protection, FOI and Ombudsman processes .
• Excellent written and verbal communication skills, with the ability to produce high-quality reports and responses.
• Strong planning, organisation and problem-solving skills, with the ability to meet statutory deadlines.
• A calm and resilient approach to managing sensitive or challenging situations.

If you have experience handling SEND-related complaints and are passionate about delivering excellent customer service and driving service improvements, we would love to hear from you.

If you are interested in this position or know someone who is, send your CV to Mayur Rabari at m.rabari @(url removed) or call on (phone number removed)

Benefits of working with Eden Brown Synergy include:

• DBS check processed and paid for by Eden Brown Synergy
• Referral bonus if you refer a colleague or friend to us
• Bonus for finding your own job
• Twice weekly payroll
• Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Location: Cheshire East (Hybrid working available)
Contract: Interim / Temporary
Pay Rate: 320 per day (Umbrella)
Start Date: ASAP

We are seeking an experienced and motivated SEND Customer Services & Complaints Officer to join our Special Educational Needs and Disabilities (SEND) service.

This is a key role providing high-quality customer service and ensuring that complaints, compliments, comments, Freedom of Information (FOI) requests, and Ombudsman enquiries relating to the SEND service are managed effectively, thoroughly, and within statutory timescales.

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service.

• Lead on the management and coordination of SEND-related complaints, compliments and comments in line with the SEND Code of Practice.
• Critically assess and review the complaints process, incorporating best practice and adapting to legislative changes.
• Advise managers on complaints escalated to the Local Government Ombudsman and coordinate the department's responses within statutory timescales.
• Manage external complaint investigations , including appointing Independent Investigators and ensuring timely completion of recommendations.
• Coordinate and quality check responses to Freedom of Information (FOI) and Access to Records requests related to the SEND service.
• Prepare performance reports for senior managers on complaints and compliments, identifying trends and learning opportunities.
• Deliver training and guidance to operational staff and managers to ensure consistent, high-quality complaint handling.
• Promote a customer-focused, solution-oriented culture within the SEND service.

To be successful in this role, you will bring:

• Proven experience of handling and investigating complaints , ideally within a Local Authority SEND or education environment .
• Strong knowledge of the SEND Code of Practice, data protection, FOI and Ombudsman processes .
• Excellent written and verbal communication skills, with the ability to produce high-quality reports and responses.
• Strong planning, organisation and problem-solving skills, with the ability to meet statutory deadlines.
• A calm and resilient approach to managing sensitive or challenging situations.

If you have experience handling SEND-related complaints and are passionate about delivering excellent customer service and driving service improvements, we would love to hear from you.

If you are interested in this position or know someone who is, send your CV to Mayur Rabari at m.rabari @(url removed) or call on (phone number removed)

Benefits of working with Eden Brown Synergy include:

• DBS check processed and paid for by Eden Brown Synergy
• Referral bonus if you refer a colleague or friend to us
• Bonus for finding your own job
• Twice weekly payroll
• Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.