47,266 Customer Complaints jobs in the United Kingdom

Customer Complaints Handler – Hybrid | £27,000 + Benefits | Warwick, Warwickshire

We’re seeking an experienced Customer Complaints Handler to join a well-established organisation in Warwick. If you have a background in complaint resolution or customer service and can handle sensitive situations with empathy, professionalism, and clarity, this role offers an excellent opportunity to progress your career.

What’s in it for you:

• Salary of £27,000
• 25 days annual leave
• Private healthcare, critical illness cover & death-in-service cover
• Employee Assistance Programme
• Staff discounts & social events
• Hybrid working (2 days from home, 3 days in the Warwick office)
• No weekends or shifts – 830 am to 5 pm Monday to Friday
• Free on-site parking & easy access to Warwick Parkway Station
• Supportive team culture with full training and ongoing development

Your responsibilities as a Customer Complaints Handler:

• Manage and resolve customer complaints from first contact to final conclusion
• Conduct thorough investigations to ensure fair and timely outcomes
• Draft clear, professional final response letters
• Carry out root cause analysis to improve processes and customer experience
• Ensure compliance with FCA regulations and industry standards

What we’re looking for in a Customer Complaints Handler:

• Previous experience handling complaints (regulated industry experience desirable)
• Strong written and verbal communication skills
• Experience in  producing professional, well-structured final resolution letters
• Knowledge of FCA guidelines (an advantage)
• Proactive, customer-focused approach with strong problem-solving skills

If you are looking for your next career move in Customer Complaints, this role offers a good work life balance and excellent training.

Customer Complaints Manager

Loughborough

up to 38,000 DOE

We are seeking a proactive and detail-oriented Customer Complaints Manager to lead the coordination of customer complaint resolution. Acting as the principal point of contact, you will ensure issues are managed with efficiency, fairness, and professionalism, always keeping customers informed and driving effective solutions.

You will oversee the day-to-day running of the complaints function, support internal teams and external partners, and contribute to continuous improvement initiatives that enhance customer satisfaction.

Description of the role:

• Receive and acknowledge customer complaints, ensuring clarity of the issue.
• Liaise between customers, installers, stockists, and internal teams to resolve issues effectively.
• Recommend solutions, negotiate resolutions, and gain appropriate approvals where required.
• Monitor, track, and update all documentation relating to complaints.
• Maintain data and provide regular reports on complaint performance and trends.
• Identify recurring issues and recommend improvements to processes and services.
• Ensure complaints are managed within agreed targets and timescales.
• Provide leadership and support to a direct report.
• Uphold excellent product knowledge, including technical specifications and availability.

About you:

• Experience in a similar role is preferable.
• Excellent communication and interpersonal skills.
• High level of attention to detail and organisational ability.
• Confident in Microsoft Word and Excel, with strong IT and database knowledge.
• Ability to analyse information, prepare reports, and present findings.
• Knowledge of Microsoft PowerPoint and Access.
• Background in handling external customer requirements

This is a fantastic opportunity to make a real impact by driving customer satisfaction, shaping continuous improvements, and building strong relationships in a supportive and forward-thinking environment, please apply today!

Customer Complaints Advisor

Loughborough

£26,000 - £28,000 DOE

A new opportunity as a Customer Service Complaints Advisor has become available with our client's business. In this role, you will play a crucial role in handling and resolving customer complaints efficiently and effectively. You will serve as the primary point of contact for customers who have encountered issues or concerns, ensuring th.

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Customer Complaints Manager

Loughborough

up to £38,000 DOE

We are seeking a proactive and detail-oriented Customer Complaints Manager to lead the coordination of customer complaint resolution. Acting as the principal point of contact, you will ensure issues are managed with efficiency, fairness, and professionalism, always keeping customers informed and driving effective solutions.

You will oversee th.

WHJS1_UKTJ

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch!

Customer Solutions Specialist - Manchester

26,000

Role Description

In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Main Responsibilities

• Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised
• Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced
• Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk
• Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage
• Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice
• Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users

Skills and Experience

• Customer service experience is essential
• The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast paced environment
• Able to adapt to change
• Can take responsibility of own product knowledge
• Able to communicate at different levels throughout the business

Benefits

• 25 days' holiday, plus bank holidays.
• Day off on your birthday.
• Perkbox discounts.
• Holidays increase after 2 and 5 years' service.
• Pension Plan and Life Insurance.
• Free on site gym
• Access to Employee Assistance Programme.
• Profit Share Scheme - Annual bonus

INDMANJ

50129LF

Location: Cheshire East (Hybrid working available)
Contract: Interim / Temporary
Pay Rate: 320 per day (Umbrella)
Start Date: ASAP

We are seeking an experienced and motivated SEND Customer Services & Complaints Officer to join our Special Educational Needs and Disabilities (SEND) service.

This is a key role providing high-quality customer service and ensuring that complaints, compliments, comments, Freedom of Information (FOI) requests, and Ombudsman enquiries relating to the SEND service are managed effectively, thoroughly, and within statutory timescales.

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service.

• Lead on the management and coordination of SEND-related complaints, compliments and comments in line with the SEND Code of Practice.
• Critically assess and review the complaints process, incorporating best practice and adapting to legislative changes.
• Advise managers on complaints escalated to the Local Government Ombudsman and coordinate the department's responses within statutory timescales.
• Manage external complaint investigations , including appointing Independent Investigators and ensuring timely completion of recommendations.
• Coordinate and quality check responses to Freedom of Information (FOI) and Access to Records requests related to the SEND service.
• Prepare performance reports for senior managers on complaints and compliments, identifying trends and learning opportunities.
• Deliver training and guidance to operational staff and managers to ensure consistent, high-quality complaint handling.
• Promote a customer-focused, solution-oriented culture within the SEND service.

To be successful in this role, you will bring:

• Proven experience of handling and investigating complaints , ideally within a Local Authority SEND or education environment .
• Strong knowledge of the SEND Code of Practice, data protection, FOI and Ombudsman processes .
• Excellent written and verbal communication skills, with the ability to produce high-quality reports and responses.
• Strong planning, organisation and problem-solving skills, with the ability to meet statutory deadlines.
• A calm and resilient approach to managing sensitive or challenging situations.

If you have experience handling SEND-related complaints and are passionate about delivering excellent customer service and driving service improvements, we would love to hear from you.

If you are interested in this position or know someone who is, send your CV to Mayur Rabari at m.rabari @(url removed) or call on (phone number removed)

Benefits of working with Eden Brown Synergy include:

• DBS check processed and paid for by Eden Brown Synergy
• Referral bonus if you refer a colleague or friend to us
• Bonus for finding your own job
• Twice weekly payroll
• Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Location: Cheshire East (Hybrid working available)
Contract: Interim / Temporary
Pay Rate: 320 per day (Umbrella)
Start Date: ASAP

We are seeking an experienced and motivated SEND Customer Services & Complaints Officer to join our Special Educational Needs and Disabilities (SEND) service.

This is a key role providing high-quality customer service and ensuring that complaints, compliments, comments, Freedom of Information (FOI) requests, and Ombudsman enquiries relating to the SEND service are managed effectively, thoroughly, and within statutory timescales.

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service.

• Lead on the management and coordination of SEND-related complaints, compliments and comments in line with the SEND Code of Practice.
• Critically assess and review the complaints process, incorporating best practice and adapting to legislative changes.
• Advise managers on complaints escalated to the Local Government Ombudsman and coordinate the department's responses within statutory timescales.
• Manage external complaint investigations , including appointing Independent Investigators and ensuring timely completion of recommendations.
• Coordinate and quality check responses to Freedom of Information (FOI) and Access to Records requests related to the SEND service.
• Prepare performance reports for senior managers on complaints and compliments, identifying trends and learning opportunities.
• Deliver training and guidance to operational staff and managers to ensure consistent, high-quality complaint handling.
• Promote a customer-focused, solution-oriented culture within the SEND service.

To be successful in this role, you will bring:

• Proven experience of handling and investigating complaints , ideally within a Local Authority SEND or education environment .
• Strong knowledge of the SEND Code of Practice, data protection, FOI and Ombudsman processes .
• Excellent written and verbal communication skills, with the ability to produce high-quality reports and responses.
• Strong planning, organisation and problem-solving skills, with the ability to meet statutory deadlines.
• A calm and resilient approach to managing sensitive or challenging situations.

If you have experience handling SEND-related complaints and are passionate about delivering excellent customer service and driving service improvements, we would love to hear from you.

If you are interested in this position or know someone who is, send your CV to Mayur Rabari at m.rabari @(url removed) or call on (phone number removed)

Benefits of working with Eden Brown Synergy include:

• DBS check processed and paid for by Eden Brown Synergy
• Referral bonus if you refer a colleague or friend to us
• Bonus for finding your own job
• Twice weekly payroll
• Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

An exciting opportunity has arisen to join a prestigious and globally renowned premium automotive brand. This role focuses on delivering first-class customer service and resolving complex complaints, ensuring every customer receives a high-quality experience aligned with the company's commitment to excellence and innovation.

Client Details

B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.

Description

B2C Customer Service and Complaints, Reading:

• Handle incoming customer enquiries and complaints via phone, email, and digital channels.

• Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.

• Act as the customer's advocate, ensuring a positive and empathetic experience at every stage.

• Liaise with internal departments and external partners to coordinate solutions.

• Maintain accurate records of all interactions and case resolutions using CRM systems.

• Provide feedback and insight to help enhance products, services, and processes.

• Support continuous improvement initiatives within the customer service function.

• Represent the brand with professionalism, discretion, and a passion for quality.

Profile

B2C Customer Service and Complaints, Reading:

• Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.

• Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.

• Excellent problem-solving abilities and attention to detail.

• Confident in managing complex cases and negotiating resolutions.

• Skilled in using CRM software and digital communication tools.

• Customer-focused mindset with a natural ability to build rapport and trust.

• Highly organised with the ability to manage a varied workload under pressure.

• Knowledge of FCA regulations and customer rights is advantageous.

You will be able to work a weekend once a month/once every 4 weeks.

Job Offer

Salary of circa 26,000 - 27,000 dependant upon experience.