45,117 Customer Complaints jobs in the United Kingdom

Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick

We’re looking for an experienced Customer Complaints Handler to join a respected established organisation in Warwick. If you have a background in complaint handling or customer service and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level.

What’s on offer:

• £27,000 salary + 25 days holiday + Private healthcare + Critical illness cover + death-in-service cover + Employee Assistance Programme + Staff discounts & social events

• Hybrid working – 2 days from home, 3 days in Warwick office
• Supportive, friendly team culture
• Full training and ongoing development
• Free on-site parking and walking distance to Warwick Parkway Station

As a Customer Complaints Handler , you’ll:

• Manage and resolve customer complaints from first contact to final resolution
• Investigate cases thoroughly and ensure fair outcomes
• Write clear, professional final response letters
• Conduct root cause analysis to improve customer service processes
• Ensure compliance with industry regulations, including FCA guidelines

What we’re looking for:

• Previous experience in complaints handling (regulated industry preferred)
• Strong written and verbal communication skills
• Proven ability to produce professional resolution letters
• Knowledge of FCA (Financial Conduct Act) regulations (desirable)
• A proactive, customer-first approach to problem-solving

If you’re ready to join a company that values its people as much as its customers, apply today.

Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick

We're looking for an experienced Customer Complaints Handler to join a respected established organisation in Warwick. If you have a background in complaint handling or customer service and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level.

What's .

WHJS1_UKTJ

As ourComplaints Resolution Specialist, you will be at the forefront of investigating, managing, and resolving customer complaints with professionalism, accuracy, and empathy. Youll take ownership of cases from start to finish gathering evidence, analysing information, and identifying root causes to ensure fair and timely outcomes. Alongside this, youll provide vital administrative, and case-han.

WHJS1_UKTJ

Customer Complaints Handler
Location: Warwick, Warwickshire (Hybrid – 2 days working from home)
Salary: £27,000 + excellent benefits

Are you an empathetic and solutions-focused professional with a talent for handling complaints? If you're ready to take the next step in your career, this is your chance to join a company that truly values both its people and its customers.

About the Role of Customer C.

WHJS1_UKTJ

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations, and complex complaints.

About the Role

You will play a vital role in enhancing the customer experience, .

WHJS1_UKTJ

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch!

Customer Solutions Specialist - Manchester

26,000

Role Description

In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Main Responsibilities

• Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised
• Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced
• Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk
• Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage
• Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice
• Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users

Skills and Experience

• Customer service experience is essential
• The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast paced environment
• Able to adapt to change
• Can take responsibility of own product knowledge
• Able to communicate at different levels throughout the business

Benefits

• 25 days' holiday, plus bank holidays.
• Day off on your birthday.
• Perkbox discounts.
• Holidays increase after 2 and 5 years' service.
• Pension Plan and Life Insurance.
• Free on site gym
• Access to Employee Assistance Programme.
• Profit Share Scheme - Annual bonus

INDMANJ

50129LF

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values.

PRINCIPAL ACCOUNTABILITIES:

• Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.

• Own all customer issues through to resolution.

• Liaise professionally with Retailers and Manufacturer teams as appropriate.

• Respond to the Financial Ombudsman Service timely and appropriately.

• Update the Contract Management System and Complaints database accordingly and in a timely manner.

• Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends.

• Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business.

• Adhere to formal regulatory processes and policies.

• Work effectively with colleagues in support functions around the business to gain resolution to complaint.

• Monitor own performance to ensure adherence to targets, deadlines and procedures.

• Responsible for meeting individual performance targets and management of cases.

• Participate in department/business projects to generate innovative ideas that add

• Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers.

• Such other duties as management may from time to time reasonably require.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

• Resolving complaints through a final response letter (Essential)

• Proven track record of working with and handling complaints (Essential)

• Experience of Financial Ombudsman Service complaints (Preferred)

• Experience in the automotive or consumer finance industry (Preferred)

• Strong telephony expertise within a contact centre or similar environment (Preferred)

• Familiarity with relevant regulations and legislation (Preferred)

• Minimum of A levels or equivalent

IT SKILLS PROFILE:

• · Excel and Word to Intermediate level
• · Workflow management

• · Workflow management

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values.

PRI.

WHJS1_UKTJ

An exciting opportunity has arisen to join a prestigious and globally renowned premium automotive brand. This role focuses on delivering first-class customer service and resolving complex complaints, ensuring every customer receives a high-quality experience aligned with the company's commitment to excellence and innovation.

Client Details

B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.

Description

B2C Customer Service and Complaints, Reading:

• Handle incoming customer enquiries and complaints via phone, email, and digital channels.

• Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.

• Act as the customer's advocate, ensuring a positive and empathetic experience at every stage.

• Liaise with internal departments and external partners to coordinate solutions.

• Maintain accurate records of all interactions and case resolutions using CRM systems.

• Provide feedback and insight to help enhance products, services, and processes.

• Support continuous improvement initiatives within the customer service function.

• Represent the brand with professionalism, discretion, and a passion for quality.

Profile

B2C Customer Service and Complaints, Reading:

• Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.

• Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.

• Excellent problem-solving abilities and attention to detail.

• Confident in managing complex cases and negotiating resolutions.

• Skilled in using CRM software and digital communication tools.

• Customer-focused mindset with a natural ability to build rapport and trust.

• Highly organised with the ability to manage a varied workload under pressure.

• Knowledge of FCA regulations and customer rights is advantageous.

You will be able to work a weekend once a month/once every 4 weeks.

Job Offer

Salary of circa 26,000 - 27,000 dependant upon experience.