100 Customer Data jobs in the United Kingdom

• Develop and implement advanced statistical models, machine learning algorithms, and data mining techniques to analyze large, complex datasets related to consumer behavior, market trends, and product performance.
• Identify key drivers of customer satisfaction, loyalty, and purchasing decisions, translating these findings into clear, compelling narratives for stakeholders.
• Design and conduct A/B tests and other experiments to evaluate the effectiveness of marketing campaigns, product features, and promotional activities.
• Collaborate closely with cross-functional teams, including Marketing, Product Development, Sales, and Brand Management, to define analytical requirements and deliver data-driven recommendations.
• Build and maintain robust data pipelines and dashboards to track key performance indicators (KPIs) and visualize insights for executive leadership and operational teams.
• Stay at the forefront of data science advancements, exploring and integrating new tools, technologies, and methodologies to enhance analytical capabilities.
• Mentor junior data scientists and contribute to the overall knowledge sharing and best practices within the data science community.
• Communicate complex analytical findings and recommendations to both technical and non-technical audiences through presentations, reports, and visualizations.
• Ensure data integrity, accuracy, and privacy compliance throughout all analytical processes.

• Master's or Ph.D. in a quantitative field such as Statistics, Computer Science, Mathematics, Economics, or a related discipline.
• 5+ years of experience in data science, with a strong focus on customer analytics within the FMCG sector or a related consumer-focused industry.
• Proficiency in programming languages such as Python or R, and expertise in SQL for data manipulation and extraction.
• Demonstrated experience with machine learning libraries (e.g., scikit-learn, TensorFlow, PyTorch) and statistical modeling techniques.
• Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn).
• Strong understanding of experimental design and A/B testing methodologies.
• Excellent problem-solving skills and the ability to think critically and strategically.
• Exceptional communication and presentation skills, with the ability to translate complex data into actionable business insights.
• Experience with cloud platforms (AWS, Azure, GCP) and big data technologies (e.g., Spark, Hadoop) is a plus.
• Proven ability to work independently and collaboratively in a remote setting.

About us 

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.   

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term. 

Why our customers love Dayshape: 

We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.   

• We provide complete operational visibility today and the tools to confidently predict tomorrow.   

• We empower firms to become the places where top talent wants to work - and the best clients want to work with.  

Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us. 

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk. 

About the role 

Dayshape is a single product company, and the Product department interfaces with almost every other Dayshape team including Engineering, Sales, Marketing, Customer Success, Professional Services and Support. As a Customer Data Analyst you will work closely with these departments to help deliver the data and insights that Dayshape and our customers need to be successful.  

This role will focus on understanding our customers behaviours, needs and outcomes, helping us to strengthen adoption, retention and value delivery.  You will work closely with our existing Product Data Analyst, who focuses on product usage and feature performance.  Together you will form a complementary partnership and will work as a team to support each other. 

You will be deep diving into Dayshape’s customers use of the Dayshape application and uncovering insights regarding their business performance to drive customer success and growth strategies. Sharing those insights via intuitive dashboards and reports will be a core part of your responsibilities.  

What you’ll do

• Work alongside our Product Data Analyst and in partnership with our engineering colleagues to extend our Dayshape analytics solution 

• Work with Product and Engineering team members to develop the mechanisms to obtain customer analytics.   

• Partner with Dayshape customer facing teams, in particular Customer Success, and take the lead on creating, developing and maintaining customer-facing reports, dashboards and insights identifying trends, risks and opportunities that inform proactive engagement and intervention strategies and that enhance customer adoption, satisfaction and renewals.  

• Connect with stakeholders and customers and deliver presentations on the narrative of the data  

• Help identify opportunities to improve the customer experience, streamline service delivery and optimise outcomes through data-led recommendations. 

• Collaborate with internal teams to turn data insights into product and business improvements through helping to identify opportunities to improve product performance and customer experience.    

• Support Marketing and Sales departments with relevant data which can translate into marketable messaging, differentiators and unique value propositions.  

• Assist in the development of KPIs across the breadth, depth, usability, frequency and sentiment measurements of Dayshape to help drive underlying performance analysis.  

About you

• You have a proven track record in data analytics, analysis and visualisation 

• You have strong SQL and data visualisation skills and are comfortable using tools such as Excel, Power BI, MS Fabric, Tableau, SAP BI, Azure data explorer, and Azure Data Lake Store.  

• You have experience working in or with professional services firms, bringing valuable context on how our customers operate, where they gain value and what challenges they face. 

• Comfortable with uncertainty and enjoy working within an ambiguous environment where we don’t always have established ways of working, but you are willing to get stuck in to define these processes for the future  

• Excellent communication skills, with the ability to present complex data in a clear and concise manner 

• Comfortable discussing technical concepts, with an appreciation of engineering fundamentals 

• Have a strong ability to operate both independently and in a collaborative team environment 

• You have a natural curiosity and are passionate about learning new skills and technologies 

• You have strong collaboration skills and can work closely with other data analysts, and other stakeholders including product managers, engineers, and customer success representatives, to gather requirements and ensure the successful implementation of data-driven solutions. 

• You have a keen attention to detail, allowing you to spot patterns, trends, and anomalies within datasets, ensuring the accuracy and reliability of the analysis performed 

• You are a proactive problem-solver and can identify challenges, propose solutions, and take the initiative to improve data analysis processes and reporting methods 

• Passionate about delving into the detail  

Bonus points if you have

• Experience working with complex enterprise software applications 

• Knowledge of Microsoft Azure, SQL, Kusto, Python 

What you’ll get 

• Salary between £32,000-43,000, depending on experience  

• At least £1,000 per year to spend on professional and personal development 

• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days 

• Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement 

• Enhanced family leave policies 

• Private healthcare and rewards through Vitality 

• Income protection and death in service cover 

• Matched 5% auto-enrolment workplace pension scheme 

• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service 

• Innovation Week twice a year - a chance to experiment and work off-project 

• Volunteering time – up to 20 hours a year to participate in volunteer work 

• Regular All Hands meeting for inspiration and over-communication 

• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes! 

• Genuinely nice, smart people to work with, who are excited about growing our company 

Working Details 

This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know. We have a strong preference for someone in/around Edinburgh, though we’re open to the possibility of this being a remote role (as long as you're in the UK). We're making the most of hybrid working, so you won't need to come into the office everyday (unless you want to!). We don't mandate required office time, but we find that most of the team enjoy working from home 2-3 days a week, and come into our office to connect with each other, make use of space, and for meetings.  

Join the team! 

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. 

This is your opportunity to really influence how we get things done, and how critical data insights can improve the Dayshape product, enhance customer experience and support key Dayshape business decisions.  We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set. Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.   

The deadline for applications is Wednesday 22nd October. Initial screening calls will be conducted around this date and interviews will follow in the couple of weeks after.

*Please note the successful candidate for this role will be subject to background checks due to working directly with customer data and will have an opportunity to declare anything to us beforehand*

• Collect, clean, and analyze large datasets from various e-commerce platforms and customer touchpoints.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as conversion rates, customer lifetime value, AOV, and churn.
• Identify trends, patterns, and insights within customer behavior data to inform marketing, merchandising, and product development strategies.
• Conduct A/B testing analysis and provide recommendations for website optimization.
• Segment customer bases and analyze their behavior to personalize marketing efforts and improve retention.
• Collaborate with cross-functional teams (marketing, product, UX, operations) to understand their data needs and provide analytical support.
• Utilize data visualization tools to present complex findings in a clear and understandable manner to stakeholders at all levels.
• Develop predictive models to forecast sales, identify potential risks, and uncover opportunities.
• Stay updated with the latest data analysis techniques, tools, and e-commerce trends.
• Ensure data accuracy, integrity, and compliance with privacy regulations.

• Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, Data Science, or a related quantitative field.
• 3+ years of experience as a Data Analyst, preferably within an e-commerce or digital marketing environment.
• Proficiency in SQL for data extraction and manipulation.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Experience with statistical analysis and A/B testing methodologies.
• Familiarity with web analytics platforms (e.g., Google Analytics).
• Knowledge of Python or R for data analysis is a significant plus.
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and manage multiple projects in a remote setting.

As the successful Regional Customer Insights Manager , you’ll play a key role in shaping how our customers experience working with Willmott Dixon. Reporting to the National Customer Insights Manager, you’ll oversee projects and offices across the Midlands and the North , gathering valuable customer insights and helping project teams turn feedback into meaningful action.

You’ll lead customer interviews on live projects, capturing their perspectives and translating feedback into clear, deliverable action plans. By helping our teams use customer insight effectively, you’ll make a visible difference, ensuring our customers feel heard, valued, lead to repeat business for the region.

Alongside interviews, you’ll also be trained and developed to facilitate engaging workshops at key stages of the project journey, from inception through to handover. These sessions are designed to strengthen collaboration, surface opportunities, and enhance the customer experience. As facilitator, you’ll bring energy, empathy, and structure, helping diverse groups reach shared understanding and outcomes.

*NB. With this role covering Midlands & North regions, we are flexible on the base location of the successful candidate. Occasional travel will be required to cover Birmingham (Snowhill), Nottingham, Morley, Oldham and Gateshead.

Key Responsibilities/Deliverables:

• Support our regional offices in their growth plans to achieve high levels of customer satisfaction through detailed, impartial customer interviews.
• Build strong relationships with local project teams to maintain visibility of all live projects across your region.
• Analyse customer insights and collaborate with teams to create and implement practical action plans, escalating feedback when needed.
• Partner with each office to produce performance reports and deliver insight review sessions aligned to business goals.
• Facilitate interactive, engaging workshops for a range of internal and external stakeholders.
• Conduct interviews with our various framework providers to gather their feedback and perspectives.
• Contribute to wider business insight projects as required.

Essential Skills:

• Solid customer service experience and a natural ability to listen and empathise.
• Skilled at managing difficult or sensitive conversations with professionalism.
• Strong interpersonal skills and emotional intelligence.
• Confident using systems and analytical tools to turn insights into action.
• Excellent communication skills with the ability to engage and influence stakeholders at all levels.
• Ability to translate data into engaging and readable content.

Desirable Skills:

• Professional membership or CPD related to customer experience or customer service.
• Experience within the construction or built environment sectors.
• Experience in structuring and facilitating productive group discussions.
• NB. The successful candidate will be trained and developed within facilitation

About Us:

With over 170 years of rich history, Willmott Dixon’s purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive.

Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe’s 1,000 best workplaces by the Financial Times in 2025.

Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.

Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.

The role:

• Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
• Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
• Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
• Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
• Partner with colleagues in marketing to develop data that can deliver personalised value
• Manage relationships with key stakeholders – both internals and third parties
• Manage and evolve data and digital KPIs

The person

• Proven experience in a digital analytics role in a customer facing environment
• Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
• Articulate and able to tell a story driven by data, bringing it to life for wider team member
• Passionate about delivering a best in class customer experience

This is a hybrid role with a requirement of 2 days / week in office.

For much more information please apply immediately

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.

Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.

The role:

• Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
• Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
• Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
• Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
• Partner with colleagues in marketing to develop data that can deliver personalised value
• Manage relationships with key stakeholders – both internals and third parties
• Manage and evolve data and digital KPIs

The person

• Proven experience in a digital analytics role in a customer facing environment
• Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
• Articulate and able to tell a story driven by data, bringing it to life for wider team member
• Passionate about delivering a best in class customer experience

This is a hybrid role with a requirement of 2 days / week in office.

For much more information please apply immediately

Why Join frog

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

An Overview Of The Role

Due to growth, we are seeking highly skilled Consultants and Senior Consultants to join frog Data.

Our ideal candidate will have knowledge and previous experience in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. The ideal candidate will have extensive experience in customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills.

What We Look For

• Previous experience in data science, with proven experience in Generative AI and LLM development and evaluation.
• Hands-on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience (if available) 
• Build and evaluate Generative AI solutions and Large Language Models (LLMs) for various use cases.
• Develop and implement machine learning models, including predictive, forecasting, classification, and deep learning models.
• Experience in working with various data sets, including transactional/EPOS, digital, social, loyalty etc. 
• Hands on experience in using programming languages such as Python 
• Knowledge of cloud platforms and tools for data science and machine learning.
• Utilise visualization tools such as Power BI or Tableau to present data insights effectively.
• Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions
• Proven project management experience, including planning, execution, and successful delivery of AI/ML POCs, MVPs and production grade solutions.
• People management skills, including mentoring, guiding, and developing team members.

It Would Be a Bonus If You Have

• Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector).
• Familiarity with Agentic AI development  
• Familiarity with ethical considerations and best practices in AI and data science.
• A Curious mindset and interest with the latest advancements in AI, machine learning, and data science space

Need To Know

We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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