43,539 Customer Data jobs in the United Kingdom

About Afiniti

Afiniti's vision is to lead the contact center industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Over the past 16 years, Afiniti’ patented technology has paired customers and contact center agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit .

About the role

Associate Director, Customer Data Analytics (Client Data Services)

Our Client Data Services (CDS) team is a hybrid team of client facing and technical data analytics experts, who act as the main technical contact with our clients. They are primarily responsible for innovative performance reporting and actionable insights, building robust client relationships and unlocking high quality data assets, to maximize the value we deliver to Afiniti and our clients.

Working within the region’s Client Data Services team, you will be a key member who enjoys rolling up their sleeves to solve complex business questions through data. You will be the main support to the Client Data Manager/Director and will be working with the client during the customer life cycle. You will be responsible for analysis and reporting, helping the supporting data team stay organized, helping to constantly update our client and internal documentation and ensure all tasks and responsibilities are tracked across all accounts.

Key Responsibilities

• Support the Global CDS team to drive the business agenda, successfully delivering on business & CDS goals
• Liaise with internal and client stakeholders, including senior and executive level, to communicate data requirements and help secure data assets from clients
• Drive excellence in reporting, data/client scoping and analytic deliverables, including supporting business cases
• Ensures quality and reliability of data obtained from clients, ensuring it contains analytics and modelling capabilities
• Responsible for performance reporting and analytics on new installations and for existing client accounts
• Ensure correct monthly billing procedure is followed across all regional accounts and invoicing is accurate and timely
• Drives and directs CDS team analysis and reporting in support of objectives and targets
• Identify business opportunities through seeking new data access in collaboration with client and internal teams

Managing the team to ensure:

• Excellent stakeholder relationships are developed internally and with clients
• There is a comprehensive onboarding, training and development program established
• We have comprehensive documentation, with regular updating of key CDS procedures and processes
• There is well defined key processes and procedures, eg data validation and reconciliation processes
• Perform other duties as assigned - prepare succinct, clear, and easy to follow documents that summarize findings and insights

Minimum Qualifications

• Bachelor's degree in computer science, Mathematics, Economics, Statistics, or related field
• 8+ years of professional experience
• Strong Proficiency in SQL, MS Office Suite, particularly Word, Excel, and PowerPoint
• Ability to work independently and collaboratively within a team
• Effectively work across various functions, levels, and disciplines
• Convey mathematical concepts meaningfully to business clients and internal team members
• Strong understanding of statistical concepts
• Strong problem-solving and critical thinking skills
• Management experience
• Demonstrated client-facing skills with the ability to manage multiple client stakeholders efficiently
• Strategic thinking and the ability to navigate complex situations effectively
• Outstanding written and verbal communication skills, with an emphasis on presentation skills

Preferred Qualifications

• Experience in a client-facing role, consulting experience preferred
• Preferable prior experience in a data-rich environment using data mining techniques and predictive analytics
• Managing and building a high-performance team and region, from senior managers to graduates
• Experience with R and Python would be beneficial
• Experience with GCP - essential
• Deep understanding of statistical concepts and how to apply this in a business context

We believe that diversity is one of our greatest strengths at Afiniti. We value and celebrate the unique backgrounds, perspectives, and experiences of our global team.

Afiniti is committed to providing equal employment opportunities to all individuals regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We ensure fair treatment in every aspect of employment, including recruitment, hiring, compensation, promotion, and career development. We uphold all relevant employment and equality laws in the regions where we operate and are committed to building an inclusive and respectful workplace for everyone.

About Afiniti

Afiniti's vision is to lead the contact center industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Over the past 16 years, Afiniti’ patented technology has paired customers and contact center agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit .

About the role

Associate Director, Customer Data Analytics (Client Data Services)

Our Client Data Services (CDS) team is a hybrid team of client facing and technical data analytics experts, who act as the main technical contact with our clients. They are primarily responsible for innovative performance reporting and actionable insights, building robust client relationships and unlocking high quality data assets, to maximize the value we deliver to Afiniti and our clients.

Working within the region’s Client Data Services team, you will be a key member who enjoys rolling up their sleeves to solve complex business questions through data. You will be the main support to the Client Data Manager/Director and will be working with the client during the customer life cycle. You will be responsible for analysis and reporting, helping the supporting data team stay organized, helping to constantly update our client and internal documentation and ensure all tasks and responsibilities are tracked across all accounts.

Key Responsibilities

• Support the Global CDS team to drive the business agenda, successfully delivering on business & CDS goals
• Liaise with internal and client stakeholders, including senior and executive level, to communicate data requirements and help secure data assets from clients
• Drive excellence in reporting, data/client scoping and analytic deliverables, including supporting business cases
• Ensures quality and reliability of data obtained from clients, ensuring it contains analytics and modelling capabilities
• Responsible for performance reporting and analytics on new installations and for existing client accounts
• Ensure correct monthly billing procedure is followed across all regional accounts and invoicing is accurate and timely
• Drives and directs CDS team analysis and reporting in support of objectives and targets
• Identify business opportunities through seeking new data access in collaboration with client and internal teams

Managing the team to ensure:

• Excellent stakeholder relationships are developed internally and with clients
• There is a comprehensive onboarding, training and development program established
• We have comprehensive documentation, with regular updating of key CDS procedures and processes
• There is well defined key processes and procedures, eg data validation and reconciliation processes
• Perform other duties as assigned - prepare succinct, clear, and easy to follow documents that summarize findings and insights

Minimum Qualifications

• Bachelor's degree in computer science, Mathematics, Economics, Statistics, or related field
• 8+ years of professional experience
• Strong Proficiency in SQL, MS Office Suite, particularly Word, Excel, and PowerPoint
• Ability to work independently and collaboratively within a team
• Effectively work across various functions, levels, and disciplines
• Convey mathematical concepts meaningfully to business clients and internal team members
• Strong understanding of statistical concepts
• Strong problem-solving and critical thinking skills
• Management experience
• Demonstrated client-facing skills with the ability to manage multiple client stakeholders efficiently
• Strategic thinking and the ability to navigate complex situations effectively
• Outstanding written and verbal communication skills, with an emphasis on presentation skills

Preferred Qualifications

• Experience in a client-facing role, consulting experience preferred
• Preferable prior experience in a data-rich environment using data mining techniques and predictive analytics
• Managing and building a high-performance team and region, from senior managers to graduates
• Experience with R and Python would be beneficial
• Experience with GCP - essential
• Deep understanding of statistical concepts and how to apply this in a business context

We believe that diversity is one of our greatest strengths at Afiniti. We value and celebrate the unique backgrounds, perspectives, and experiences of our global team.

Afiniti is committed to providing equal employment opportunities to all individuals regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We ensure fair treatment in every aspect of employment, including recruitment, hiring, compensation, promotion, and career development. We uphold all relevant employment and equality laws in the regions where we operate and are committed to building an inclusive and respectful workplace for everyone.

Data Entry & Customer Service Advisor / Holmewood, Chesterfield / 13.55 per hour

Shifts: Rotating shifts - 07:00-15:00 and 15:00-23:00 (including some weekends)

We are recruiting for a Data Entry & Customer Service Advisor to support a high-profile national survey programme. This is a fast-paced, office-based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Inputting large volumes of survey data using bespoke verification software
• Proofreading and redacting freeform comments to remove identifiable information
• Handling incoming calls from NHS staff, members of the public, and charities via the survey helpline
• Providing guidance on survey completion and logging call outcomes
• Supporting general administrative tasks and assisting with team operations as needed

Candidate Profile:

• Confident telephone manner and strong customer service skills
• High level of accuracy and attention to detail
• Ability to balance speed and precision in data entry
• Self-motivated, methodical, and adaptable
• Willing to support colleagues and "muck in" when needed
• Driving is beneficial due to limited public transport to the office (parking available)

Training & Compliance:

• Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks)

Additional Information:

• Informal interview process focused on team fit
• Possibility of contract extension based on performance and project needs
• Overtime may be available during peak periods, subject to approval

This is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.

Apply now to be considered for September and October start dates.

__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Data Entry & Customer Service Advisor / Holmewood, Chesterfield / 13.55 per hour

Shifts: Rotating shifts - 07:00-15:00 and 15:00-23:00 (including some weekends)

We are recruiting for a Data Entry & Customer Service Advisor to support a high-profile national survey programme. This is a fast-paced, office-based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Inputting large volumes of survey data using bespoke verification software
• Proofreading and redacting freeform comments to remove identifiable information
• Handling incoming calls from NHS staff, members of the public, and charities via the survey helpline
• Providing guidance on survey completion and logging call outcomes
• Supporting general administrative tasks and assisting with team operations as needed

Candidate Profile:

• Confident telephone manner and strong customer service skills
• High level of accuracy and attention to detail
• Ability to balance speed and precision in data entry
• Self-motivated, methodical, and adaptable
• Willing to support colleagues and "muck in" when needed
• Driving is beneficial due to limited public transport to the office (parking available)

Training & Compliance:

• Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks)

Additional Information:

• Informal interview process focused on team fit
• Possibility of contract extension based on performance and project needs
• Overtime may be available during peak periods, subject to approval

This is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.

Apply now to be considered for September and October start dates.

__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Why Join frog

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

An Overview Of The Role

Due to growth, we are seeking highly skilled Consultants and Senior Consultants to join frog Data.

Our ideal candidate will have knowledge and previous experience in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. The ideal candidate will have extensive experience in customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills.

What We Look For

• Previous experience in data science, with proven experience in Generative AI and LLM development and evaluation.
• Hands-on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience (if available) 
• Build and evaluate Generative AI solutions and Large Language Models (LLMs) for various use cases.
• Develop and implement machine learning models, including predictive, forecasting, classification, and deep learning models.
• Experience in working with various data sets, including transactional/EPOS, digital, social, loyalty etc. 
• Hands on experience in using programming languages such as Python 
• Knowledge of cloud platforms and tools for data science and machine learning.
• Utilise visualization tools such as Power BI or Tableau to present data insights effectively.
• Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions
• Proven project management experience, including planning, execution, and successful delivery of AI/ML POCs, MVPs and production grade solutions.
• People management skills, including mentoring, guiding, and developing team members.

It Would Be a Bonus If You Have

• Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector).
• Familiarity with Agentic AI development  
• Familiarity with ethical considerations and best practices in AI and data science.
• A Curious mindset and interest with the latest advancements in AI, machine learning, and data science space

Need To Know

We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

More information is at available at:

Why Join frog

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

An Overview Of The Role

Due to growth, we are seeking highly skilled Consultants and Senior Consultants to join frog Data.

Our ideal candidate will have knowledge and previous experience in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. The ideal candidate will have extensive experience in customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills.

What We Look For

• Previous experience in data science, with proven experience in Generative AI and LLM development and evaluation.
• Hands-on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience (if available) 
• Build and evaluate Generative AI solutions and Large Language Models (LLMs) for various use cases.
• Develop and implement machine learning models, including predictive, forecasting, classification, and deep learning models.
• Experience in working with various data sets, including transactional/EPOS, digital, social, loyalty etc. 
• Hands on experience in using programming languages such as Python 
• Knowledge of cloud platforms and tools for data science and machine learning.
• Utilise visualization tools such as Power BI or Tableau to present data insights effectively.
• Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions
• Proven project management experience, including planning, execution, and successful delivery of AI/ML POCs, MVPs and production grade solutions.
• People management skills, including mentoring, guiding, and developing team members.

It Would Be a Bonus If You Have

• Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector).
• Familiarity with Agentic AI development  
• Familiarity with ethical considerations and best practices in AI and data science.
• A Curious mindset and interest with the latest advancements in AI, machine learning, and data science space

Need To Know

We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

More information is at available at:

The Administrative Support Officer provides essential support to ensure efficient office operations and assists various departments by managing administrative tasks, coordinating communication, and maintaining organizational systems. This role is vital in fostering a productive and organized work environment.

Key Responsibilities

• Manage day-to-day office activities including scheduling, correspondence, and filing.
• Handle incoming calls, emails, and visitor inquiries professionally and promptly.
• Prepare and process documents, reports, and presentations as required.
• Maintain office supplies inventory and coordinate procurement when necessary.
• Assist in organizing meetings, events, and travel arrangements.
• Support HR and finance departments with data entry and record-keeping tasks.
• Ensure office equipment is functioning and arrange for repairs when needed.
• Maintain accurate and confidential records and databases.

Qualifications & Skills

• High school diploma or equivalent; relevant certifications or diploma in office administration is an advantage.
• Proven experience in administrative or office support roles.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive information with discretion.
• Detail-oriented with good problem-solving skills.