1604 Customer Experience Advisor jobs in Cheshire

Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced, supportive environment where every conversation counts? If so, we want to hear from you.

We're recruiting on behalf of our client for enthusiastic and driven individuals to join their Web Help Team -a dedicated customer support function providing help, guidance, and first-class service to a loyal customer base.

What You'll Be Doing:

• Handling inbound customer queries via phone, email, and live chat
• Offering empathetic, accurate, and timely solutions to a wide range of queries
• Logging interactions and updating customer records with precision
• Working closely with internal departments to resolve more complex issues
• Maintaining professionalism, confidentiality, and compliance at all times

What We're Looking For:

• Excellent communication skills-both verbal and written
• A calm and patient manner with strong problem-solving abilities
• Ability to multitask and stay organised in a busy environment
• Previous customer service experience (contact centre or office-based preferred)
• A flexible attitude to work varying shift patterns

Shifts & Location:

• Office-based role in Warrington
• Full-time, 40 hours per week
• Rotating shift pattern , including some evenings and weekends

What's in It for You:

• Competitive hourly rate of 12.87
• Full training and ongoing support
• A friendly and inclusive team culture
• Opportunities for development and progression

Ready to bring your best self to a team that makes a difference? Apply today and start your next chapter in customer care!

INDMANJ

50096TL

Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company?

We’ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester.

You’ll be responsible for providing excellent first line support to our UK-wide and European customers troubleshooting a broad range of technical matters. As a natural problem solver, you’ll be required to learn and advise on mechanical, electrical and software installations and issues.

As a Customer Support Advisor, you will have the following responsibilities:

• Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print products and services.
li>Gaining knowledge of the entire mechanical, electronic and software product range.
• Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary.
• Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high.
• Supporting an international customer base
• Taking accountability for systems infrastructure, that it is up to date and fit for purpose, and to ensure smooth processing of datasets, minimising backlog of jobs.
• Managing stakeholder expectations regarding product/shipment availability and quality.

Qualifications, Skills & Experience required to become our Customer Support Advisor :

• Significant hands-on commercial experience in a customer-facing role, ideally within a technical support environment.
• A relevant vocational course certification, or equivalent practical experience in a similar position.
• A proven analytical and creative approach to identifying and resolving technical issues and capable of explaining technical information clearly and concisely to diverse customers.
• Excellent verbal and written communication skills
• Highly organised with excellent attention to detail, capable of managing documentation and processes efficiently
• To work effectively to deadlines, manage multiple tasks simultaneously, and consistently deliver high-quality support.
• A proactive and adaptable team player committed to customer satisfaction.

Package & Perks you will receive as our Customer Support Advisor:

• A competitive salary
• Flexible working hours
• 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme   
< i>Free secure parking
• Onsite electric car charging points
• Staff car workshop     
Free onsite modern gym
• Cycle to Work Scheme
• Informal dress code     
Paid breaks, with free hot premium drinks

We're innovative.

Trading for over 30 years here at Innovative Technology, where we have offices on five continents & employ around 400 people, with almost 200 based from our state-of-the-art R&D hub & global head office in Oldham, Manchester.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation & control access for some of the world’s leading companies.

By being true to our values of Innovation, Collaboration, Respect and Drive we’ve driven significant growth and won numerous domestic & international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.

We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

What’s next?

If you are looking for an exciting opportunity, we want to hear from you. Tell us about yourself in our online application form!

Customer Support Administrator Carrington Permanent - c£25,000 doe

Our client, a world-leading manufacturer in their field, has an exciting new vacancy for a Customer Support Advisor to join their busy team.

Responsibilities:

Providing help and advice to customers on products and services

Dispatching samples to customers

Processing orders on the in-house system and sending out acknowledgements

Pullin.

WHJS1_UKTJ

TECHNICAL CUSTOMER SUPPORT SPECIALIST

Salary : £30,000

Location : Northwich - hybrid

Contract: Permanent

Hours: Mon-Fri (08:00-17:00) or (08:30-17:30)

This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with .

Your Office & PA are currently looking for a Senior Administrative & Customer Support Assistant  to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent full-time position (38 hours per week) offering a competitive salary from £28,000 depending on experience and the opportunity to work in a friendly, fast-paced environment.

At Your Office & PA , we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.

We’re growing, and we’re looking for someone to join us in a new senior position supporting our management team in the day-to-day running of the business.

What you will be doing as our Senior Administrative & Customer Support Assistant:

This new position is ideal for someone with a strong background in admin, operations, and customer service. You’ll act as the right-hand person to our managers, making sure things run smoothly and nothing falls through the cracks. Your tasks will be varied, including:

• Helping to manage staff schedules, correspondence, and internal admin
li>Supporting with training, monitoring team KPIs, and coaching where needed
• Updating and maintaining customer accounts and handling day-to-day customer communication
• Managing minor complaints confidently, escalating serious ones as needed
• Providing telephone answering cover when required (we all muck in!)
• Speaking to potential new customers – explaining our services clearly and professionally
< i>Managing a diverse range of enquiries with efficiency and professionalism.
• Complete any other duties and tasks requested in line with business needs.

What we are looking for in our Senior Administrative & Customer Support Assistant:

We are seeking highly motivated candidates who excel in customer service and thrive in a dynamic setting. Key skills and attributes include:

• Skills: Excellent written and verbal communication skills, as well as solid admin and organisational skills.
• Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
• Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills.
• Confident: Using MS Office and happy learning new systems.
• Professional: Calm and professional when handling customer concerns.
• Attention to detail : A good eye for data – spotting trends or inconsistencies in performance stats.
< i>Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
• Excellent timekeeping and attendance : A reliable and punctual approach to work.
• Proven customer service skills and experience : Previous roles in customer service and inbound call handling are highly desirable. Bonus points if you’ve had some sales or coaching experience!

Key details:

< i>Salary : From £28,000 depending on experience. li>Contract: 38 hours per week, Monday to Friday between 08:00 and 19:00, with occasional Saturdays (09:00 – 14:00) on a rota. < i>Location: Runcorn, Cheshire, easily commutable from Widnes, Frodsham, Helsby, Preston Brook, Daresbury, and surrounding areas.
• Annual Leave: 28 days pro rata.
• Benefits: Enrolment into the company pension scheme.
• You’ll need : A solid attendance record, a can-do attitude, and a willingness to get stuck in wherever needed

If you have experience as a Senior Administrative & Customer Support Assistant we’d love to hear from you.

Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.

Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses.

Sales and Customer Support Executive

Are you passionate about supporting Customers and providing the best in Customer Care

A new opportunity has arisen to join our team as a Sales and Customer Support Executive.

About the Role

As the business continues to grow, we are looking for a Support Executive to ensure customers are well looked after and to support the MD with the sales/marketing function and with a range of wider business support activities. The role requires excellent communication and interpersonal skills as well as being highly organised with an attention to detail.

This is a full-time position (would consider 4 days per week).

About MPLOY:

MPLOY has been operating since 2012 and provides careers advice, work experience and employability services for the education sector across the North of England.

We are passionate about ensuring young people are fully prepared for the future workplace and in making life easier for schools, colleges and employers through our full-service solution.

With over 250 years combined experience in the education, business and commercial worlds we work closely with the education sector, enabling the provision of suitably tailored careers, work experience and employability programmes. Our highly trained team offer a full circle of careers advice and employer engagement, providing a solution that bridges the gap between education and the workforce. We are totally committed to providing the very best customer experience, and our values of INTEGRITY, PASSION and EXCELLENCE underpin everything we do.

We are looking for someone who can demonstrate the following qualities:

• Genuine commitment and passion for supporting customers and providing excellent service.
• Very strong communication and interpersonal skills with a friendly approach.
• Calm, well-organised with an attention to detail.  
• Honesty and integrity with a “can do” and positive mindset attitude.
• Strong team player but also able to work independently.
• Quick learner in relation to databases and online platforms.
• Resilient, adaptable and able to juggle changing priorities.

Key Responsibilities:

• Support the Sales function, working closely with the MD to ensure customers are well looked after.
• Support the Marketing function, including liaising with the outsourced marketing company.
• Be Personal Assistant to the MD, supporting in a range of business support activities such as HR administration and diary management.
• Administer and collate customer evaluations from employers, schools, and students.
• Support the delivery of employability events in schools as required, attending a number of these across the year.

Qualifications, Experience, Knowledge and Skills

Essential:

• Good general education to at least NVQ level 4, including English and Mathematics.
• Evidence of Continuous Professional Development.
• Experience of Customer Service and delivering high-quality services.
• Confident with excellent communication and interpersonal skills.
• Strong telephone skills and able to liaise with a wide range of people.
• Ability to think on your feet and be flexible.
• Very strong IT skills and experience using Microsoft Suite, bespoke online platforms.
• Calm and able to make informed decisions quickly and smoothly.  
• A "can do" attitude with a hands-on, results-oriented approach.
• Excellent organisational, time management, and analytical skills.

Desirable:

• Sales/Marketing/Business related qualifications.
• Advanced IT and Digital skills, especially in coordinating bespoke online platforms.
• Good knowledge of the education system and how schools/colleges operate.
• Sales/Marketing experience dealing with a wide range of customers.
• Knowledge and experience of Customer Relationship Management (CRM) platforms.
• Experience of working in the education sector.

If you are passionate about supporting Customers and providing the best in Customer Care, then apply for this Sales and Customer Support Executive role today.

Sales and Customer Support Representative

Location: Sefton (Liverpool)
Salary: £28,000 (rising to £0,000 after 6-month probation)
Hours: Mon–Thurs 8:30am–5:00pm | Fri 8:30am–4:30pm

Are you ready to build a career in sales but want to start in a role that gives you a deep understanding of the customer journey? This opportunity is perfect for someone who’s confident on the phone, thrives in a busy team, and is looking to grow into a full sales position.

My client a successful and growing manufacturing business, is looking for a passionate and proactive Sales & Customer Support Representative to be the heartbeat between their customers and  internal teams. You’ll gain hands-on experience, build relationships, generate leads and over time have the opportunity tp develop into a fully-fledged member of the external sales team.

What you’ll be doing

• Build relationships with existing customers and generate new leads
• Support the sales team with warm and cold calling, email campaigns and follow-ups
• Monitor website activity and identify opportunities using tracking software
• Coordinate customer orders from quote through to delivery
• Collaborate with teams across planning, production, and logistics
• Resolve queries and complaints quickly and professionally
• Track performance and create reports using Excel, Microsoft Dynamics CRM and Power BI
• Attend sales meetings and contribute ideas

Progression path

This isn’t just another admin-heavy support role — it’s your gateway into a commercial sales career.
If you’ve got the drive, the support will be given for you to grow. You’ll:

• Gain first-hand experience of the full customer journey
• Get involved in new business development and account management
• Shadow experienced salespeople and join customer visits
• Receive ongoing coaching and development
• Progress into a full sales role, with your own territory or accounts

About you

• Manufacturing or Engineering background
• Confident, professional and customer-focused
• Excellent phone manner and communication skills
• Highly organised with good attention to detail
• Comfortable handling multiple tasks and shifting priorities
• Proficient in Microsoft Office and CRM
• Motivated, with a strong desire to progress into a sales career

Experience in manufacturing, packaging or B2B sales support is desirable but not essential — attitude and ambition matter more.

What’s in it for you

• Salary: £28,000 rising to £30,000 a er probation
• Bonus scheme: 00 per converted lead + annual performance bonus
• Holidays: 20 days rising to 26 with length of service
• Death in service cover (after 6 months)
• Pension scheme with company contributions
• Employee Assistance Programme
• Training and development budget for your progression
• Support with flexible working requests
• Company social events
• Free parking , PPE and refreshment facilities

If this sounds like you or you have any questions then reach out to me on the details below or click apply today.

To Contact Directly:

Zoe Murray
Senior Executive Consultant
Phone:  (phone number removed)
Email:  (url removed)

Your Office & PA are currently looking for a Senior Administrative & Customer Support Assistant to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent full-time position (38 hours per week) offering a competitive salary from £28,000 depending on experience and the opportunity to work in a friendly, fast-paced environment.

At Your Office & PA , we specialise in providing pr.

WHJS1_UKTJ

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

The Customer Support Team is responsible for helping GBG’s customers use our products. The Team takes pride in supporting GBG’s Vision through the provision of excellent customer service. 

The role reports to the Head of Customer Support EMEA, you will be responsible for the performance of the Tier 1 Customer Support team, ensuring customers receive the highest level of support. Tier 1 is the initial port of call for all incoming customer queries across our product portfolio. Tier 1 is responsible for resolving faster-turnaround queries and escalating other tickets as appropriate to Tier 2 specialists. 

• Support delivery of the global customer support strategy 

• Recruit, mentor and manage team members. 

• Monitor, measure, and manage the team’s progress. Promoting a positive environment, knowledge transfer and self-management/development.  

• Demonstrate customer ‘obsession’ by speaking directly to customers (email, phone, or face-to-face) in response to issue escalations and for general feedback gathering. 

• Consistently apply best practice processes for Incidents, Problems, and Requests and take responsibility for ensuring KPIs and SLAs are achieved. 

• Managing internal and external stakeholder relations and providing regular updates of support operations. 

• Dealing with escalated customer issues arising from operations and collaborating with other departments to resolve. 

• Experience leading a customer facing team within a technology/software company 

• Experience using proprietary software applications  

• Evidence of technical capability – an IT/computing qualification or experience during employment would be an advantage 

• Able to support and nurture team members remotely as well as locally 

• Demonstrated customer first approach 

• Project management skills and proven track record of delivery 

• Ability to report and analyse performance data to design and deliver improvements to service 

• Confidence in working collaboratively with senior managers and operational teams 

• Attention to detail and willingness to be hands on where necessary 

Additionally, As Tier1 are responsible for providing on-call support to customers, the flexibility for team members to call/message outside of standard office hours if they need advice 

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. 

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.     

Unleash your potential and be part of our mission to power safe and rewarding digital lives.