278 Customer Experience Director jobs in the United Kingdom
Customer Journey Manager
Halifax, Yorkshire and the Humber
LLOYDS BANKING GROUP
Posted today
Job Viewed
Job Description
Job DescriptionnEnd Date : Sunday 21 September 2025
Salary Range : £59,850 - £66,500
Flexible Working Options : Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours
OverviewnJOB TITLE:
Customer Journey Manager
LOCATION(S):
Halifax
HOURS:
Full time
WORKING PATTERN:
Hybrid, 40% (or two days) in an office site
A great opportunity has arisen within the Homes Platform for a Customer Journey Manager (CJM) to work with an amazing team in our Digital Lab.
The CJM plays a crucial role in product development; working with the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key leading role in making sense of this insight and factoring it into prioritisation approaches and design choices.
The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for leading the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.
Responsibilities
Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
Works with limited supervision and lead on Customer Journey and process maps (e.g Visio)
Continually evaluates the effectiveness of the journey from a customer and business perspective
Displays a continuous improvement mindset to their journey
Coordinate cross functional alignment on journeys
Understand cross-functional context and build alignment as needed
What you’ll need
Customer-Centric Leadership : Skilled in leading end-to-end product delivery with a strong focus on customer needs and complex change management.
Collaborative Influence : Effective at cross-functional teamwork, conflict resolution, and consensus-building to drive outcomes.
Data-Driven Ownership : Transparent about product performance, proactive in resolving issues, and committed to continuous improvement.
Analytical & Insightful : Strong problem-solving abilities and adept at translating customer insights into actionable product enhancements.
Governance & Communication : Operates within robust control frameworks and communicates clearly with stakeholders at all levels.
Financial Services and mortgage experience would be beneficial
About working for usnOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people?
Join our journey.
At Lloyds Banking Group , we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
#J-18808-Ljbffrn
Salary Range : £59,850 - £66,500
Flexible Working Options : Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours
OverviewnJOB TITLE:
Customer Journey Manager
LOCATION(S):
Halifax
HOURS:
Full time
WORKING PATTERN:
Hybrid, 40% (or two days) in an office site
A great opportunity has arisen within the Homes Platform for a Customer Journey Manager (CJM) to work with an amazing team in our Digital Lab.
The CJM plays a crucial role in product development; working with the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key leading role in making sense of this insight and factoring it into prioritisation approaches and design choices.
The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for leading the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.
Responsibilities
Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
Works with limited supervision and lead on Customer Journey and process maps (e.g Visio)
Continually evaluates the effectiveness of the journey from a customer and business perspective
Displays a continuous improvement mindset to their journey
Coordinate cross functional alignment on journeys
Understand cross-functional context and build alignment as needed
What you’ll need
Customer-Centric Leadership : Skilled in leading end-to-end product delivery with a strong focus on customer needs and complex change management.
Collaborative Influence : Effective at cross-functional teamwork, conflict resolution, and consensus-building to drive outcomes.
Data-Driven Ownership : Transparent about product performance, proactive in resolving issues, and committed to continuous improvement.
Analytical & Insightful : Strong problem-solving abilities and adept at translating customer insights into actionable product enhancements.
Governance & Communication : Operates within robust control frameworks and communicates clearly with stakeholders at all levels.
Financial Services and mortgage experience would be beneficial
About working for usnOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people?
Join our journey.
At Lloyds Banking Group , we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
0
Customer Journey Manager
Gildersome, Yorkshire and the Humber
Lloyds Banking Group
Posted today
Job Viewed
Job Description
Overview
JOB TITLE:
Customer Journey ManagernSALARY:
£59,850 - £66,500nLOCATION(S):
Halifax and LeedsnHOURS:
Full-timenWORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.nWhat you'll be doingnChampion the
Voice of the Customer —bringing colleague feedback, sentiment, and lived experience into every conversation
Conduct
direct research with colleagues
to understand their needs, struggles, and aspirations
Facilitate workshops and co-create solutions with stakeholders
Coordinate cross-functional alignment and delivery planning
Influence design and product decisions to reflect colleague needs
Track KPIs and measure experience effectiveness
Find opportunities for continuous improvement and innovation
Why Lloyds Banking Group
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.nWhat you'll neednExperience in customer experience, service design, or product development
Strong analytical skills and ability to interpret user data
Confidence to challenge and influence decisions across teams
Familiarity with human-centred design and agile ways of working
Excellent communication and stakeholder engagement skills
A deep passion for listening to and amplifying the Voice of the Customer—our colleagues
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.nWe were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.nWe offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.nWe provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.nWe also offer a wide-ranging benefits package, which includes:nA generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Join us in helping Britain prosper—one colleague journey at a time.
#J-18808-Ljbffrn
JOB TITLE:
Customer Journey ManagernSALARY:
£59,850 - £66,500nLOCATION(S):
Halifax and LeedsnHOURS:
Full-timenWORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.nWhat you'll be doingnChampion the
Voice of the Customer —bringing colleague feedback, sentiment, and lived experience into every conversation
Conduct
direct research with colleagues
to understand their needs, struggles, and aspirations
Facilitate workshops and co-create solutions with stakeholders
Coordinate cross-functional alignment and delivery planning
Influence design and product decisions to reflect colleague needs
Track KPIs and measure experience effectiveness
Find opportunities for continuous improvement and innovation
Why Lloyds Banking Group
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.nWhat you'll neednExperience in customer experience, service design, or product development
Strong analytical skills and ability to interpret user data
Confidence to challenge and influence decisions across teams
Familiarity with human-centred design and agile ways of working
Excellent communication and stakeholder engagement skills
A deep passion for listening to and amplifying the Voice of the Customer—our colleagues
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.nWe were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.nWe offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.nWe provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.nWe also offer a wide-ranging benefits package, which includes:nA generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Join us in helping Britain prosper—one colleague journey at a time.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
1
Customer Journey Manager
Leeds, Yorkshire and the Humber
LLOYDS BANKING GROUP
Posted today
Job Viewed
Job Description
JOB TITLE:
Customer Journey ManagernSALARY:
£39,825 - £44,250nLOCATIONS:
Halifax and LeedsnHOURS:
Full-timenWORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.nAbout this Opportunity
The Customer Journey Manager (CJM) plays a crucial role in product development, working with the Product Owner and the broader product and business teams in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key supporting role in creating, and making sense of this insight and factoring it into prioritisation approaches and design choices.nThe CJM is responsible for understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for supporting the continuous improvement of the journeys and for orchestrating across functional boundaries to a cohesive experience is delivered.nThis will be achieved through collaborating with colleagues in Product, Business stakeholders and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.nWhat you'll be doing
Understand:nUnderstands end to end journeys, with support
Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
Works with supervision and leads on Customer Journey Management (e.g. Figma)
Optimise:nContinually evaluates the effectiveness of parts of the journey from a customer and business perspective
Displays a continuous improvement mindset to their journey
Orchestration:nCoordinates cross functional alignment on journeys
Understands cross-functional context and build alignment as needed
Why Lloyds Banking Group?
If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.nWhat you'll need
Understanding of human centred design and experience co-creating with business members
Ability to positively and confidently debate and influence design decisions
Analyse user data and insights in collaboration with product experts to identify pain points and opportunities for improvement, ensuring that design solutions are developed in a user centric way
Create and manage user journeys, to effectively communicate and drive experiential improvement
Advocate for the user throughout the design and development process, ensuring high usability and accessibility standards are met
Establish and track key performance indicators (KPIs) to measure the effectiveness of design solutions user satisfaction
Keep abreast of industry trends, best practices
Support a culture of continuous learning and improvements
Exceptional communication and interpersonal skills, with the ability to present ideas clearly and effectively to diverse audiences
And any experience of these would be really useful
Conduct user research, competitive analysis, and usability testing to inform data-driven design decisions.
Facilitate workshops and brainstorming sessions to foster collaboration and innovation among internal teams.
Proficiency in design and prototyping tools (e.g., Figma)
Strong analytical skills and experience with user research and usability testing
Experience working in an Agile development environment is a plus
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.nWe were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.nWe offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.nWe provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.nWe also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.n#J-18808-Ljbffrn
Customer Journey ManagernSALARY:
£39,825 - £44,250nLOCATIONS:
Halifax and LeedsnHOURS:
Full-timenWORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.nAbout this Opportunity
The Customer Journey Manager (CJM) plays a crucial role in product development, working with the Product Owner and the broader product and business teams in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key supporting role in creating, and making sense of this insight and factoring it into prioritisation approaches and design choices.nThe CJM is responsible for understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for supporting the continuous improvement of the journeys and for orchestrating across functional boundaries to a cohesive experience is delivered.nThis will be achieved through collaborating with colleagues in Product, Business stakeholders and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.nWhat you'll be doing
Understand:nUnderstands end to end journeys, with support
Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
Works with supervision and leads on Customer Journey Management (e.g. Figma)
Optimise:nContinually evaluates the effectiveness of parts of the journey from a customer and business perspective
Displays a continuous improvement mindset to their journey
Orchestration:nCoordinates cross functional alignment on journeys
Understands cross-functional context and build alignment as needed
Why Lloyds Banking Group?
If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.nWhat you'll need
Understanding of human centred design and experience co-creating with business members
Ability to positively and confidently debate and influence design decisions
Analyse user data and insights in collaboration with product experts to identify pain points and opportunities for improvement, ensuring that design solutions are developed in a user centric way
Create and manage user journeys, to effectively communicate and drive experiential improvement
Advocate for the user throughout the design and development process, ensuring high usability and accessibility standards are met
Establish and track key performance indicators (KPIs) to measure the effectiveness of design solutions user satisfaction
Keep abreast of industry trends, best practices
Support a culture of continuous learning and improvements
Exceptional communication and interpersonal skills, with the ability to present ideas clearly and effectively to diverse audiences
And any experience of these would be really useful
Conduct user research, competitive analysis, and usability testing to inform data-driven design decisions.
Facilitate workshops and brainstorming sessions to foster collaboration and innovation among internal teams.
Proficiency in design and prototyping tools (e.g., Figma)
Strong analytical skills and experience with user research and usability testing
Experience working in an Agile development environment is a plus
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.nWe were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.nWe offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.nWe provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.nWe also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.n#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
2
Customer Journey Manager
Old Town, Scotland
Denholm Associates
Posted 1 day ago
Job Viewed
Job Description
This position is no longer open for applicationsJoin Us in Crafting Unforgettable JourneysAre you passionate about creating exceptional brand experiences that resonate with travellers across the globe? Do you have the strategic mindset, creativity, and data-driven focus to elevate a travel brand in a competitive market? If so, this is your chance to shape the future of one of Northern Europe’s leading travel brands.At Nordic Visitor, we’re on the lookout for a Customer Journey Manager to join our vibrant Marketing team in Edinburgh. This role is all about making sure our brand isn’t just seen—but felt—at every step of the customer journey.We’re delighted to be partnering with Nordic Visitor, a leading travel brand, to find their new Customer Journey Manager. This is a newly created role where your primary goal will be to develop, executive and refine comprehensive brand strategies that elevate the brand in the marketplace, drive customer loyalty and contribute to sustainable growth. You’ll help us to ensure the brand isn’t just seen – but felt – at every step of the customer journey.As part of Travel Connect which has over 300 employees across 8 brands and offices in Scotland, Iceland, Sweden and Germany, the business is going through and exciting period of growth and this role will play a key part in their continued success.A strategic thinker with a hands-on approachAn understanding of what makes customers tick and able to turn insights into brand magic5+ years of experience in brand strategy or marketing management.A track record in delivering impactful marketing campaigns and brand-building projects as well as campaign analysisStrong project management skills, able to juggle multiple prioritiesExcellent multi-channel experience – with a big focus on email marketing, CRM segmentation and retentionExperience of implementing new channelsBonus points for experience within the travel, tourism or hospitality industryYou will be….Leading and executing a customer-centric brand strategy to ensure that the brand stands out in a crowded marketplaceLeading strategic email marketing campaigns that nurture leads and drive loyalty.Delivering large-scale brand projects such as rebranding, digital enhancements, and market expansion.Collaborating cross-functionally with product, sales, creative and customer experience teams to align messaging and experience.Analysing customer insights to optimise journey touchpoints and improve brand performance.Ensuring brand consistency across all platforms while evolving our positioning in a competitive travel industry.The good stuff….Company annual appraisal & bonus scheme25 holiday days plus 10 bank holidays per yearContributory Pension Scheme35 days annual leave (inclusive of public holidays)20 days workcation (work from anywhere in the world) per yearFree lunch (in office) provided Monday to Thursday as well as snacks providedCompany culture centred on work-life balance and well-beingRegular events organised by our social and health committeesSo, what are you waiting for? If you are ready to join an exciting business with a fantastic culture that consistently inspires and motivates, get in touch now – Scott @ Denholm.Name:Please include your first and last name.Email: @Phone:Please include your country code.CV / Resume:Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.This position is no longer open for applicationsCustomer Journey Manager (BBBH10606) Edinburgh, ScotlandJoin Us in Crafting Unforgettable JourneysAre you passionate about creating exceptional brand experiences that resonate with travellers across the globe? Do you have the strategic mindset, creativity, and data-driven focus to elevate a travel brand in a competitive market? If so, this is your chance to shape the future of one of Northern Europe’s leading travel brands.At Nordic Visitor, we’re on the lookout for a Customer Journey Manager to join our vibrant Marketing team in Edinburgh. This role is all about making sure our brand isn’t just seen—but felt—at every step of the customer journey.We’re delighted to be partnering with Nordic Visitor, a leading travel brand, to find their new Customer Journey Manager. This is a newly created role where your primary goal will be to develop, executive and refine comprehensive brand strategies that elevate the brand in the marketplace, drive customer loyalty and contribute to sustainable growth. You’ll help us to ensure the brand isn’t just seen – but felt – at every step of the customer journey.As part of Travel Connect which has over 300 employees across 8 brands and offices in Scotland, Iceland, Sweden and Germany, the business is going through and exciting period of growth and this role will play a key part in their continued success.We're looking for.A strategic thinker with a hands-on approachAn understanding of what makes customers tick and able to turn insights into brand magic5+ years of experience in brand strategy or marketing management.A track record in delivering impactful marketing campaigns and brand-building projects as well as campaign analysisStrong project management skills, able to juggle multiple prioritiesExcellent multi-channel experience – with a big focus on email marketing, CRM segmentation and retentionExperience of implementing new channelsBonus points for experience within the travel, tourism or hospitality industryYou will be….Leading and executing a customer-centric brand strategy to ensure that the brand stands out in a crowded marketplaceLeading strategic email marketing campaigns that nurture leads and drive loyalty.Delivering large-scale brand projects such as rebranding, digital enhancements, and market expansion.Collaborating cross-functionally with product, sales, creative and customer experience teams to align messaging and experience.Analysing customer insights to optimise journey touchpoints and improve brand performance.Ensuring brand consistency across all platforms while evolving our positioning in a competitive travel industry.The good stuff….Company annual appraisal & bonus scheme25 holiday days plus 10 bank holidays per yearBupa healthcare packageContributory Pension Scheme35 days annual leave (inclusive of public holidays)20 days workcation (work from anywhere in the world) per yearFree lunch (in office) provided Monday to Thursday as well as snacks providedCompany culture centred on work-life balance and well-beingFlexible workingRegular events organised by our social and health committeesSo, what are you waiting for? If you are ready to join an exciting business with a fantastic culture that consistently inspires and motivates, get in touch now – Scott @ Denholm.Name:Please include your first and last name.Email: @ Phone:Please include your country code.CV / Resume:Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;Customer Journey Manager (BBBH10606) Edinburgh, ScotlandThank you for submitting your application.n#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
3
Customer Journey Manager
Almondsbury, South West
Lloyds Banking Group
Posted 1 day ago
Job Viewed
Job Description
End DatenFriday 22 August 2025
Salary Rangen£59,850 - £6,500
We support flexible working – click here for more information on flexible working optionsnFlexible Working OptionsnHybrid Working, Job Share
Job Description Summaryn.
Job DescriptionnJOB TITLE: Customer Journey ManagernSALARY: £5 850 – £6 500nLOCATIONS: Edinburgh or BristolnHOURS: Full-Time – 35 hours per weeknWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.nABOUT THIS OPPORTUNITYnLloyds Banking Group embarks on a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Strategic Ledger, Controls & Reconciliation lab.nWhat makes this role stand out? You'll play a crucial role in our Finance transformation, using brand new technology to improve control, increase efficiency, and create value. By working closely with Product Owners and cross-functional teams, you’ll guarantee smooth integration and coordination of customer journeys.nThe Finance Platform is at the heart of our innovative change, providing new tools like the General Ledger and ARCs that support reconciliation and attestation. We're pushing the boundaries to deliver world-class systems and processes, and we want you to be part of this exciting chapter!nABOUT LLOYDS BANKING GROUPnWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.nWHAT YOU WILL BE DOINGnDay to day you’ll be;nUnderstanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.nLeading the continuous improvement of the journey and orchestrating across functional boundaries to ensure journey efficiency.nIntegrating insights and knowledge from disparate data, processes, and systems relevant to the customer journey.nContinually evaluating the journey's efficiency from both customer and business perspectives.nCoordinating cross-functional alignment on journeys to ensure flawless execution.nWHAT YOU’LL NEEDnExperience of working in a role where you have led with a continuous improvement mindset.nExcellent stakeholder communication and management skills to bring the customer journey and product into alignment.nAbility to translate customer requirements into product deliverables.nAbility to integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey.nExperience of understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys.nAND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFULnStrong understanding of Financial Services products and services, with particular expertise in the Oracle Suite.nOperating within a robust control environment aligning with risk & control frameworks and governance protocols. This can include documenting legacy processes and controls, and designing improved, future-fit solutions.
WHAT’S IN FOR YOUnYou'll be pivotal in shaping the financial strategy and success of our business, with opportunities for continuous learning and career development within a dynamic and supportive environment. Work with a diverse team that values collaboration and innovation.nWe also offer a wide-ranging benefits package, which includes:nA generous pension contribution of up to 15%nAn annual performance-related bonusnShare schemes including free shares.nBenefits you can adapt to your lifestyle, such as discounted shopping.n30 days’ holiday, with bank holidays on topnA range of wellbeing initiatives and generous parental leave policiesnOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. It’s why we especially welcome applications from under-represented groups.nWe’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.nWant to do amazing work, that’s interesting and makes a difference to millions of people?nJoin our journey!nAt Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.nWe keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.nWe're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
#J-18808-Ljbffrn
Salary Rangen£59,850 - £6,500
We support flexible working – click here for more information on flexible working optionsnFlexible Working OptionsnHybrid Working, Job Share
Job Description Summaryn.
Job DescriptionnJOB TITLE: Customer Journey ManagernSALARY: £5 850 – £6 500nLOCATIONS: Edinburgh or BristolnHOURS: Full-Time – 35 hours per weeknWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.nABOUT THIS OPPORTUNITYnLloyds Banking Group embarks on a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Strategic Ledger, Controls & Reconciliation lab.nWhat makes this role stand out? You'll play a crucial role in our Finance transformation, using brand new technology to improve control, increase efficiency, and create value. By working closely with Product Owners and cross-functional teams, you’ll guarantee smooth integration and coordination of customer journeys.nThe Finance Platform is at the heart of our innovative change, providing new tools like the General Ledger and ARCs that support reconciliation and attestation. We're pushing the boundaries to deliver world-class systems and processes, and we want you to be part of this exciting chapter!nABOUT LLOYDS BANKING GROUPnWe’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.nWHAT YOU WILL BE DOINGnDay to day you’ll be;nUnderstanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.nLeading the continuous improvement of the journey and orchestrating across functional boundaries to ensure journey efficiency.nIntegrating insights and knowledge from disparate data, processes, and systems relevant to the customer journey.nContinually evaluating the journey's efficiency from both customer and business perspectives.nCoordinating cross-functional alignment on journeys to ensure flawless execution.nWHAT YOU’LL NEEDnExperience of working in a role where you have led with a continuous improvement mindset.nExcellent stakeholder communication and management skills to bring the customer journey and product into alignment.nAbility to translate customer requirements into product deliverables.nAbility to integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey.nExperience of understanding and optimising the end-to-end customer experience to ensure the needs of the customer remain at the forefront of all journeys.nAND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFULnStrong understanding of Financial Services products and services, with particular expertise in the Oracle Suite.nOperating within a robust control environment aligning with risk & control frameworks and governance protocols. This can include documenting legacy processes and controls, and designing improved, future-fit solutions.
WHAT’S IN FOR YOUnYou'll be pivotal in shaping the financial strategy and success of our business, with opportunities for continuous learning and career development within a dynamic and supportive environment. Work with a diverse team that values collaboration and innovation.nWe also offer a wide-ranging benefits package, which includes:nA generous pension contribution of up to 15%nAn annual performance-related bonusnShare schemes including free shares.nBenefits you can adapt to your lifestyle, such as discounted shopping.n30 days’ holiday, with bank holidays on topnA range of wellbeing initiatives and generous parental leave policiesnOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. It’s why we especially welcome applications from under-represented groups.nWe’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.nWant to do amazing work, that’s interesting and makes a difference to millions of people?nJoin our journey!nAt Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.nWe keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.nWe're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
4
Customer Journey Manager
Leeds, Yorkshire and the Humber
Lloyds Banking Group
Posted 1 day ago
Job Viewed
Job Description
Overview
Join our dynamic team as a
Customer Journey Manager
and play a pivotal role in shaping the future of our customer experiences. At Lloyds Banking Group, we support Direct to Customer Execution only investment and pensions business, providing top-notch products across our well-known brands including Lloyds, Halifax, Bank of Scotland and Scottish Widows.nOur team uses agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design and Engineering, we ensure that our customer journeys are seamless and effective.nAs a CJM, you'll be at the forefront of understanding and optimising the end-to-end customer experience. Your role will involve continuous improvement of customer journeys, ensuring that the needs of both internal and external customers are met. You'll work across functional boundaries to orchestrate effective journeys, using data and management information to drive significant benefits for our customers. Your efforts will help us deliver outstanding customer results and contribute to the overall success of our initiatives.nResponsibilities
Represent the voice of the customer, deeply understanding their journey and ensuring their needs are met.nBuild detailed customer journey maps to communicate information concisely and cultivate a shared vision.nEnsure customer journeys are well-documented and accurately translated during the build phase.nUse data and management information to identify areas for improvement and drive significant benefits.nCollaborate with the product owner to shape the roadmap, aligning it with customer and business needs.nBuild a CJM community within Stockbroking to deliver a consistent end-to-end experience for customers.nWhy Lloyds Banking Group
Like the modern Britain we serve, we're evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too.nWhat you'll need
Extensive experience designing customer journeys within UK Financial Services, particularly across Pensions and Investments.nConfident leading workshops and stakeholder meetings, with the ability to influence and challenge constructively to protect the product vision.nStrong analytical skills, with a track record of using data insights to improve product performance.nProven experience in agile change delivery, including the use of tools like JIRA, and delivering change across the full lifecycle while adhering to governance principles.nDemonstrated ability to identify and improve customer journeys, promote positive customer outcomes, and design colleague journeys that address customer dropouts.nProficient in producing detailed outputs and design documentation using tools such as FIGMA.nAbout working for us
Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.nWe were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.nWe offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.nWe provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.nBenefits
A generous pension contribution of up to 15%nAn annual performance-related bonusnShare schemes including free sharesnBenefits you can adapt to your lifestyle, such as discounted shoppingn30 days' holiday, with bank holidays on topnA range of wellbeing initiatives and generous parental leave policiesnReady for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.nSeniority level
Mid-Senior levelnEmployment type
Full-timenJob function
Other
#J-18808-Ljbffrn
Join our dynamic team as a
Customer Journey Manager
and play a pivotal role in shaping the future of our customer experiences. At Lloyds Banking Group, we support Direct to Customer Execution only investment and pensions business, providing top-notch products across our well-known brands including Lloyds, Halifax, Bank of Scotland and Scottish Widows.nOur team uses agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design and Engineering, we ensure that our customer journeys are seamless and effective.nAs a CJM, you'll be at the forefront of understanding and optimising the end-to-end customer experience. Your role will involve continuous improvement of customer journeys, ensuring that the needs of both internal and external customers are met. You'll work across functional boundaries to orchestrate effective journeys, using data and management information to drive significant benefits for our customers. Your efforts will help us deliver outstanding customer results and contribute to the overall success of our initiatives.nResponsibilities
Represent the voice of the customer, deeply understanding their journey and ensuring their needs are met.nBuild detailed customer journey maps to communicate information concisely and cultivate a shared vision.nEnsure customer journeys are well-documented and accurately translated during the build phase.nUse data and management information to identify areas for improvement and drive significant benefits.nCollaborate with the product owner to shape the roadmap, aligning it with customer and business needs.nBuild a CJM community within Stockbroking to deliver a consistent end-to-end experience for customers.nWhy Lloyds Banking Group
Like the modern Britain we serve, we're evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too.nWhat you'll need
Extensive experience designing customer journeys within UK Financial Services, particularly across Pensions and Investments.nConfident leading workshops and stakeholder meetings, with the ability to influence and challenge constructively to protect the product vision.nStrong analytical skills, with a track record of using data insights to improve product performance.nProven experience in agile change delivery, including the use of tools like JIRA, and delivering change across the full lifecycle while adhering to governance principles.nDemonstrated ability to identify and improve customer journeys, promote positive customer outcomes, and design colleague journeys that address customer dropouts.nProficient in producing detailed outputs and design documentation using tools such as FIGMA.nAbout working for us
Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.nWe were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.nWe offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.nWe provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.nBenefits
A generous pension contribution of up to 15%nAn annual performance-related bonusnShare schemes including free sharesnBenefits you can adapt to your lifestyle, such as discounted shoppingn30 days' holiday, with bank holidays on topnA range of wellbeing initiatives and generous parental leave policiesnReady for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.nSeniority level
Mid-Senior levelnEmployment type
Full-timenJob function
Other
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
5
Customer Journey Manager
Almondsbury, South West
Lloyds Bank plc
Posted 1 day ago
Job Viewed
Job Description
**End Date**Thursday 09 October 2025**Salary Range**£59,850 - £66,500**Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**We’re looking for 3 Customer Journey Managers who are passionate about new technology to join our new AI Evolution Team in the Data, Applications, and Solutions (DAS) Lab within the Finance Platform. This new team is pioneering AI across Group Finance, working on cutting edge technology supporting colleagues transform their working processes.
Within the Finance Platform we have numerous labs supporting our Finance colleagues, Business colleagues, Regulators, and other statutory bodies where together we strive to create better data, reporting and user experiences on our core and strategic architecture. The DAS Lab is a new addition, with the AI Evolution Team at the start of their journey, being created in early 2025 and bringing a new Centre of Excellence to Finance.
This is a unique opportunity to contribute to Group Finance’s journey into AI and the capabilities it will unlock across the Finance business teams. We work in an agile, collaborative environment with a focus on continuous learning, improvement, and knowledge sharing.**Job Description***Key Details***JOB TITLE: Customer Journey Manager***SALARY**: as per pay range**LOCATION: Bristol Harbourside***ADDITIONAL LOCATION: Edinburgh Princess Exchange***HOURS: Full Time, 35 hours per week***WORKING PATTERN**: Our work style is hybrid, which involves spending at leasttwo days per week, or 40% of our time, at one of our office sites**About this Opportunity**Join our pioneering AI Evolution Team, where you'll shape the future of Group Finance by transforming how colleagues work through cutting-edge AI technologies.**Why Lloyds Banking Group**We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.**Day to day responsibilities include:-*** Independently understanding end to end journeys.* Integrating insights and knowledge from disparate data, processes and systems which are relevant to the customer journey/* Lead on crafting customer journey and process maps (e.g. Visio), with limited supervision.* Evaluate the journey for possible effectiveness and optimisation optionality.* Assisting the Product Owner in prioritisation by identifying areas where AI/product teams could support (including Big Room Planning).* Supporting value identification and collation that aligns to solution design.* Provides help to the Quality Engineer in writing and recording test scripts.* Helps coordinate business readiness activity.* Defect management.* Value measuring and checking.* Displaying a continuous improvement approach to journeys.* Understanding and coordinating cross-functional alignment on journeys.**What you’ll need**Experience of working in* an Agile environment in one or more of Finance, Data, systems and/or change.Characteristics* Ability to work at pace, engage diverse stakeholders, organised, resilience to work through obstacles to achieve a business outcome, manage priorities and a team player.* An enquiring mind and motivated to learn and understand processes and systems.Skills* **Customer Centricity** - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, coordinated, and outcome-focused solutions and opportunities.* **Problem Solver -**Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all collaborators.* **Stakeholder Management** - Develops and improves collaborator relationships to build consensus and improve delivery of change outcomes. Uses experience to handle conflicting priorities by facilitating discussion and resolution, persuading collaborators to consider alternative views.* **LBG Values** - demonstrating the right values and behaviours and encouraging this in team members.**About working for us**Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.**We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.***We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.***We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.n#J-18808-Ljbffrn
Within the Finance Platform we have numerous labs supporting our Finance colleagues, Business colleagues, Regulators, and other statutory bodies where together we strive to create better data, reporting and user experiences on our core and strategic architecture. The DAS Lab is a new addition, with the AI Evolution Team at the start of their journey, being created in early 2025 and bringing a new Centre of Excellence to Finance.
This is a unique opportunity to contribute to Group Finance’s journey into AI and the capabilities it will unlock across the Finance business teams. We work in an agile, collaborative environment with a focus on continuous learning, improvement, and knowledge sharing.**Job Description***Key Details***JOB TITLE: Customer Journey Manager***SALARY**: as per pay range**LOCATION: Bristol Harbourside***ADDITIONAL LOCATION: Edinburgh Princess Exchange***HOURS: Full Time, 35 hours per week***WORKING PATTERN**: Our work style is hybrid, which involves spending at leasttwo days per week, or 40% of our time, at one of our office sites**About this Opportunity**Join our pioneering AI Evolution Team, where you'll shape the future of Group Finance by transforming how colleagues work through cutting-edge AI technologies.**Why Lloyds Banking Group**We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.**Day to day responsibilities include:-*** Independently understanding end to end journeys.* Integrating insights and knowledge from disparate data, processes and systems which are relevant to the customer journey/* Lead on crafting customer journey and process maps (e.g. Visio), with limited supervision.* Evaluate the journey for possible effectiveness and optimisation optionality.* Assisting the Product Owner in prioritisation by identifying areas where AI/product teams could support (including Big Room Planning).* Supporting value identification and collation that aligns to solution design.* Provides help to the Quality Engineer in writing and recording test scripts.* Helps coordinate business readiness activity.* Defect management.* Value measuring and checking.* Displaying a continuous improvement approach to journeys.* Understanding and coordinating cross-functional alignment on journeys.**What you’ll need**Experience of working in* an Agile environment in one or more of Finance, Data, systems and/or change.Characteristics* Ability to work at pace, engage diverse stakeholders, organised, resilience to work through obstacles to achieve a business outcome, manage priorities and a team player.* An enquiring mind and motivated to learn and understand processes and systems.Skills* **Customer Centricity** - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, coordinated, and outcome-focused solutions and opportunities.* **Problem Solver -**Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all collaborators.* **Stakeholder Management** - Develops and improves collaborator relationships to build consensus and improve delivery of change outcomes. Uses experience to handle conflicting priorities by facilitating discussion and resolution, persuading collaborators to consider alternative views.* **LBG Values** - demonstrating the right values and behaviours and encouraging this in team members.**About working for us**Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.**We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.***We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.***We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.n#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
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6
Customer Journey Manager
Almondsbury, South West
Lloyds Banking Group
Posted 1 day ago
Job Viewed
Job Description
Key DetailsnJOB TITLE: Customer Journey Manager
SALARY : as per pay range
LOCATION: Bristol Harbourside
ADDITIONAL LOCATION: Edinburgh Princess Exchange
HOURS: Full Time, 35 hours per week
WORKING PATTERN : Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time, at one of our office sites
About this OpportunitynJoin our pioneering AI Evolution Team, where you'll shape the future of Group Finance by transforming how colleagues work through cutting-edge AI technologies.
Are you ready to lead the way in redefining customer journeys and unlocking the full potential of AI across Finance?
Why Lloyds Banking GroupnWe’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
Day to day responsibilities
Independently understanding end to end journeys.
Integrating insights and knowledge from disparate data, processes and systems which are relevant to the customer journey/
Lead on crafting customer journey and process maps (e.g. Visio), with limited supervision.
Evaluate the journey for possible effectiveness and optimisation optionality.
Assisting the Product Owner in prioritisation by identifying areas where AI/product teams could support (including Big Room Planning).
Supporting value identification and collation that aligns to solution design.
Provides help to the Quality Engineer in writing and recording test scripts.
Helps coordinate business readiness activity.
Defect management.
Value measuring and checking.
Displaying a continuous improvement approach to journeys.
Understanding and coordinating cross-functional alignment on journeys.
What you’ll neednExperience of working in
an Agile environment in one or more of Finance, Data, systems and/or change.
Characteristics
Ability to work at pace, engage diverse stakeholders, organised, resilience to work through obstacles to achieve a business outcome, manage priorities and a team player.
An enquiring mind and motivated to learn and understand processes and systems.
Skills
Customer Centricity
- Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, coordinated, and outcome-focused solutions and opportunities.
Problem Solver
- Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all collaborators.
Stakeholder Management
- Develops and improves collaborator relationships to build consensus and improve delivery of change outcomes. Uses experience to handle conflicting priorities by facilitating discussion and resolution, persuading collaborators to consider alternative views.
LBG Values
- demonstrating the right values and behaviours and encouraging this in team members.
About working for usnOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
#J-18808-Ljbffrn
SALARY : as per pay range
LOCATION: Bristol Harbourside
ADDITIONAL LOCATION: Edinburgh Princess Exchange
HOURS: Full Time, 35 hours per week
WORKING PATTERN : Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time, at one of our office sites
About this OpportunitynJoin our pioneering AI Evolution Team, where you'll shape the future of Group Finance by transforming how colleagues work through cutting-edge AI technologies.
Are you ready to lead the way in redefining customer journeys and unlocking the full potential of AI across Finance?
Why Lloyds Banking GroupnWe’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
Day to day responsibilities
Independently understanding end to end journeys.
Integrating insights and knowledge from disparate data, processes and systems which are relevant to the customer journey/
Lead on crafting customer journey and process maps (e.g. Visio), with limited supervision.
Evaluate the journey for possible effectiveness and optimisation optionality.
Assisting the Product Owner in prioritisation by identifying areas where AI/product teams could support (including Big Room Planning).
Supporting value identification and collation that aligns to solution design.
Provides help to the Quality Engineer in writing and recording test scripts.
Helps coordinate business readiness activity.
Defect management.
Value measuring and checking.
Displaying a continuous improvement approach to journeys.
Understanding and coordinating cross-functional alignment on journeys.
What you’ll neednExperience of working in
an Agile environment in one or more of Finance, Data, systems and/or change.
Characteristics
Ability to work at pace, engage diverse stakeholders, organised, resilience to work through obstacles to achieve a business outcome, manage priorities and a team player.
An enquiring mind and motivated to learn and understand processes and systems.
Skills
Customer Centricity
- Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, coordinated, and outcome-focused solutions and opportunities.
Problem Solver
- Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all collaborators.
Stakeholder Management
- Develops and improves collaborator relationships to build consensus and improve delivery of change outcomes. Uses experience to handle conflicting priorities by facilitating discussion and resolution, persuading collaborators to consider alternative views.
LBG Values
- demonstrating the right values and behaviours and encouraging this in team members.
About working for usnOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
#J-18808-Ljbffrn
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7
Customer Journey Manager
Old Town, Scotland
Lloyds Banking Group
Posted 1 day ago
Job Viewed
Job Description
End DateSunday 10 August 2025Salary Range£59,850 - £6,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJob Title:Customer Journey Manager – Investment Change PlatformLocation:EdinburghSalary: £59, 0 - 6,500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office.About This Opportunity:We're excited to offer an opportunity for a Customer Journey Manager to join the Investment Change Platform team within Insurance, Pensions, and Investment (IP&I). IP&I supports over 10 million customers with their investment, retirement, and insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK’s most trusted providers, committed to delivering better outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures.As Customer Journey Manager you'll be working in an agile change delivery environment, responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. You'll also be responsible for owning the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey efficiency to support our investment strategy and objectives, and ensure we meet the evolving needs of our customers and the business.What you’ll be doing:Champion the Customer– Represent the voice of the customer, using insights to shape and enhance digital journeys for both customers and colleaguesDrive Improvements with Data– Use data and MI to identify opportunities for improvement and drive customer-focused changeMap the Journey– Build detailed customer journey maps to align stakeholders and communicate a shared visionTranslate Vision into Delivery– Ensure journeys are well-documented and accurately translated into deliverables by the feature teamShape the Roadmap– Collaborate with the Product Owner to shape the product roadmap in line with customer and business needsLead and Influence– Lead workshops and cross-functional meetings to influence and align on journey improvementsWhy Lloyds Banking Group:If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.What you’ll need:Financial Services Expertise: Significant experience in the UK investments sector, with a strong focus on digital and product development, ideally in a Business Analysis, Product Design, or similar role.Customer Journey Expertise– Confirmed experience leading customer journey design with a strong focus on customer outcomesDesign and Documentation Skills– Proficiency in creating detailed design documentation using tools like Visio, FIGMAAgile Delivery Experience– Hands-on experience with agile delivery and tools such as JiraAnalytical Thinking– Strong analytical skills with the ability to use data to drive decisions and improvementsStakeholder Engagement– Confidence in leading and influencing stakeholders across various levels of seniorityReporting & Governance: Experience in planning, tracking, reporting and governance; experience in presenting regular status updates to key senior colleagues and resolves high priority issues affecting deliveryAbout working for us:Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you needWe also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesReady for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.n#J-18808-Ljbffrn
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8
Programme Manager - Customer Journey
£800 - £1000 Daily
Match Performance
Posted today
Job Viewed
Job Description
Programme Manager - Customer Journey
£(Apply online only)pd
6-12 Month Contract
Our client a leading consulting business are working with a financial services client on a major customer transformation programme and require a Programme Manager. They are looking for someone with exceptional understanding of business and technology change, gained within a customer focus inititive, and who has the ability to work with stakeholders across large matrix environments.
Roles and Responsibilities:
Shape and execute the new customer transformation programme on the business side
Ensure development and delivery of solutions to improve business insight and our ability to meet reporting obligations.
Provide commercial insight and customer operational expertise, drive the simplification and standardisation of systems and processes whilst enhancing the control environment.
Ensure delivery of a fit for purpose operating model
Accountable for the successful delivery, planning, implementation and embedding of the deliverables in the organisation - maximising Business benefits
All end to end financial process design
Map critical processes - what issues the issues are/need to be resolved
Identify opportunities and define what solution should be
Profit optimisation
Experience Required:
Experienced Major Transformation delivery
Customer focus major delivery experience.
Industry or Consulting background will be considered.
10-15 years relevant experience
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