256 Customer Experience Director jobs in the United Kingdom

UI/UX Designer – Product Focus

Edinburgh (Hybrid)

 £35,000–£45,000 depending on experience

I am working on a retained basis with a well-established, fast-growing Scottish tech business that combines creative design with advanced technology to produce high-quality digital content and immersive visual products for the new build housing sector.

They are looking for someone who enjoys both design thinking and hands-on problem solving , someone who wants to shape how products look, feel, and work across multiple platforms. You’ll be joining a close-knit, forward-looking team where your ideas will directly influence the next generation of visual products.

The Role

You will take the lead on UI and UX design across a suite of innovative digital products. That means translating complex ideas into simple, elegant user experiences, collaborating with developers and product managers, and driving design from concept through to delivery.

You will:

Design intuitive, modern user interfaces across desktop, mobile, and tablet.

Bring expertise in SaaS design and system UX for both client-facing and internal tools.

Use Figma to create wireframes, prototypes, and high-fidelity visuals.

Integrate AI thinking and tools into your design process, helping shape how new products use AI to improve user experience.

Work in close collaboration with an international team while taking real ownership of your own projects.

What You’ll Bring

Proven experience designing product interfaces and UX for digital or SaaS platforms.

A solid understanding of user-centred design, usability, and accessibility.

Confident use of Figma (and ideally other prototyping tools).

Curiosity about AI and how it can enhance both your design process and the end product.

Strong communication and collaboration skills - you’ll be working directly with both creative and technical teams.

Based in the UK with full right to work.

Who You Are

Proactive and self-motivated with a genuine enthusiasm for good design.

Adaptable and comfortable in a growing SME where things move quickly.

Naturally curious, collaborative, and keen to keep learning.

Have full right to work in the UK ( sponsorship is not available)

What’s on Offer

The chance to shape the look and feel of next-generation products.

Involvement in AI integration and digital innovation.

A collaborative, international team culture with real autonomy.

Hybrid working from their modern Edinburgh base.

Role: UX Designer

Role Location: London

Salary: Competitive (based on experience)

Level: CL9 – Consultant

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

At Accenture we design new services that make a lasting impact by improving users' lives, making our country safer and enabling business to evolve. We are expanding the Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking.

In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met.

As a Experience Designer:

You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are:

• An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible services for a diverse user population.
• Developing a deep understanding of user needs and be a champion of the benefits of being user centred, inclusive design and accessibility.
• Performing discoveries and are comfortable with planning, scoping, conducting, analysing and communicating findings that ground design decisions against user needs.
• You enjoy collaborative work in a dynamic and creative environment. You are comfortable working with the different technical experts being part of a multidisciplinary team, guiding software engineers as they build your designs.
• A strong desire to co-create with users and relish participation of stakeholders and the wider team and have experience leading workshops and broader inclusive design initiatives.
• You are great with stakeholders and are an engaging communicator, able to speak fluently to business people, designers, engineers and other stakeholders.
• You are comfortable working in all fidelity of design, from initial concepts to final design specifications, from the initial discovery phase through to working with developers to produce the final solution.
• You are UX savvy, able to craft and translate user needs into journeys and show evidence how the solutions meet the required needs with measurable value. You are comfortable working with the team reshaping user stories and defining acceptance criteria.
• Your design process takes a holistic approach, identifying patterns and workflows by considering the larger system.
• You understand graphic design and are versed in typography, application of colour theory, consistent use of branding and information hierarchy.
• You are also technology savvy and have a good understanding of how digital services are designed, developed and operated.
• You understand agile and lean practice. You are keen to be part of the team in analysis and synthesis to increase consensus and challenge assumptions.
• You’ll collaborate with UX researchers while also conducting your own research and evaluations to test and improve designs.

Experience

• Experience with the design and development lifecycle, from the initial discovery phase through to working with developers to produce the final solution.
• You have Service Design/ UX experience including user journeys, flows, lo-fi & hi-fi designs and prototype experiences for user testing.
• You have experience producing component-based UI or contributed to a design system and can talk to brand values and how best to serve the needs for mobile, tablet and desktop UI, with experience designing products that meet accessibility standards.
• You have a minimum of 4 years’ experience in a design role at a consumer-focused company, or government body, and a degree in Design, Psychology, Human Computer Interaction, or a related field.
• You have a portfolio that showcases your design process and thinking.
• Experience working within the GDS framework and service standards is a benefit.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 750,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 27th February 2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Role: UX Designer

Role Location: London

Salary: Competitive (based on experience)

Level: CL9 – Consultant

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

At Accenture we design new services that make a lasting impact by improving users' lives, making our country safer and enabling business to evolve. We are expanding the Experience Design team to deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking.

In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our Experience Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met.

As a Experience Designer:

You are strong in Service and Interaction design, with experience with performing User Research. You will deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations and design pitches. For this role you are:

• An intellectually curious, creative problem solver focused on design methodology and passionate about inclusive, accessible services for a diverse user population.
• Developing a deep understanding of user needs and be a champion of the benefits of being user centred, inclusive design and accessibility.
• Performing discoveries and are comfortable with planning, scoping, conducting, analysing and communicating findings that ground design decisions against user needs.
• You enjoy collaborative work in a dynamic and creative environment. You are comfortable working with the different technical experts being part of a multidisciplinary team, guiding software engineers as they build your designs.
• A strong desire to co-create with users and relish participation of stakeholders and the wider team and have experience leading workshops and broader inclusive design initiatives.
• You are great with stakeholders and are an engaging communicator, able to speak fluently to business people, designers, engineers and other stakeholders.
• You are comfortable working in all fidelity of design, from initial concepts to final design specifications, from the initial discovery phase through to working with developers to produce the final solution.
• You are UX savvy, able to craft and translate user needs into journeys and show evidence how the solutions meet the required needs with measurable value. You are comfortable working with the team reshaping user stories and defining acceptance criteria.
• Your design process takes a holistic approach, identifying patterns and workflows by considering the larger system.
• You understand graphic design and are versed in typography, application of colour theory, consistent use of branding and information hierarchy.
• You are also technology savvy and have a good understanding of how digital services are designed, developed and operated.
• You understand agile and lean practice. You are keen to be part of the team in analysis and synthesis to increase consensus and challenge assumptions.
• You’ll collaborate with UX researchers while also conducting your own research and evaluations to test and improve designs.

Experience

• Experience with the design and development lifecycle, from the initial discovery phase through to working with developers to produce the final solution.
• You have Service Design/ UX experience including user journeys, flows, lo-fi & hi-fi designs and prototype experiences for user testing.
• You have experience producing component-based UI or contributed to a design system and can talk to brand values and how best to serve the needs for mobile, tablet and desktop UI, with experience designing products that meet accessibility standards.
• You have a minimum of 4 years’ experience in a design role at a consumer-focused company, or government body, and a degree in Design, Psychology, Human Computer Interaction, or a related field.
• You have a portfolio that showcases your design process and thinking.
• Experience working within the GDS framework and service standards is a benefit.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 750,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 27th February 2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.