172 Customer Experience Director jobs in the United Kingdom

The Customer Journey Team Support role in the Housing sector involves providing administrative and operational support to ensure seamless customer experiences. This temporary position is ideal for someone with strong organisational skills and a proactive approach to problem-solving

Client Details

This housing organisation operates within the not-for-profit sector and is committed to delivering exceptional service to its stakeholders. As a large entity, they focus on creating meaningful impact through their services and fostering a collaborative work environment.

Description

• Provide administrative support to the Customer Journey Team, ensuring tasks are completed efficiently.
• Assist in managing customer queries and escalating issues to the appropriate teams when necessary.
• Maintain accurate records and documentation to support team operations.
• Coordinate with internal departments to streamline processes and improve customer satisfaction.
• Support the preparation of reports, presentations, and other materials as required.
• Monitor and update customer information in the database, ensuring data accuracy.
• Help implement strategies to enhance the overall customer journey experience.
• Contribute to team meetings and provide input on process improvements.

Profile

A successful Customer Journey Team Support should have:

• Experience in an administrative or support role, ideally within the housing sector.
• Strong organisational and time management skills.
• Proficiency in using office software, including word processing and spreadsheets.
• A keen eye for detail and the ability to maintain accurate records.
• Excellent communication skills, both written and verbal.
• A proactive and adaptable approach to problem-solving.
• Commitment to delivering excellent customer service

Job Offer

• Hourly pay of approximately 15 - 16.50, depending on experience.
• Flexibility with a hybrid work model, including three days working from home.
• Opportunity to contribute to the not-for-profit sector and make a meaningful difference.
• Supportive and collaborative team environment.

This is an excellent opportunity to join a well-regarded organisation in a key support role. If you are eager to contribute to enhancing the customer journey, we encourage you to apply today.

JOB TITLE:     Head of Supply Chain & Customer Journey

LOCATION:    Aylesford, Kent

WORKING HOURS: 8am - 4.30pm

A bit about the role.

Are you a commercially savvy and strategically driven leader ready to make a big impact? We’re looking for a Head of Supply Chain & Customer Journey to take the lead in shaping and advancing our Supply Chain and Customer Service functions.

In this high-profile role, you’ll be responsible for creating and executing a forward-thinking strategy that delivers commercial value, builds resilience, and drives efficiency across our business and the wider Group.

We’re seeking someone with a strong commercial mindset and a hands-on approach. You’ll play a crucial role in optimising our end-to-end supply chain while enhancing every stage of the customer experience.

Some of your responsbilities

• Develop and lead a long-term, group-wide procurement strategy aligned to mid - long term business goals.
• Work closely with the COO to forecast and anticipate business needs and ensure the supply chain is future-ready, resilient, and aligned with strategic objectives.
• Work collaboratively across cross functional stakeholders within the Operations, Finance, Product and Executive teams to understand business needs and drive procurement excellence.
• Drive supplier innovation, risk mitigation, and sustainability across the supply chain.
• Lead sourcing strategy and supplier evaluation processes, ensuring optimal cost, quality, service, and compliance.
• Manage and challenge suppliers to deliver the required standards and measure their performance against agreed objectives / SLA’s, putting in place corrective actions as necessary.
• Analyse current and future products to identify supply chain options accordingly in advance of product launch so alleviate any delays in product launch and identify any cost savings.
• Build strong and long-lasting supplier relationships through regular interaction and onsite in person visits with key contacts.
• Negotiate high-value, complex contracts and commercial agreements.
• Conduct thorough audits and risk assessments as required for suppliers to ensure regulatory compliance and mitigate any supply chain risk as far as possible.
• Establish and maintain robust procurement governance, policies, and ethical standards.
• Analyse and leverage procurement data and insights to drive cost saving, performance monitoring, and continuous improvement.
• Actively manage NPS scores.
• Any other reasonable adhoc duties as necessary for the proper fulfilment of the role.

Leadership:

• Driving the department to meeting and exceeding set goals.
• Overseeing the direction of day-to-day activities of the team in close collaboration with the team leader.
• Utilising your unique expertise and skills to empower the team, evenly distributing knowledge to aid individual and team confidence, growth and development.
• Motivating the team to achieve business goals.
• Developing and implementing a timeline to achieve targets.
• Working with team leaders to monitor productivity and output.
• Regularly assessing capacity of the team and ensuring resources are in place and planned for forecasted pipeline projects.
• Coordinating and delegating tasks to team leaders and members.
• Identifying areas of training needed for individual team members to maximise their potential.
• Conducting regular one to ones and annual appraisals with direct reports.
• Contributing to the growth and development of the company through a successful, high performing team.
• Creating a vibrant and collaborative working environment that inspires the team.

Requirements

• FCIPS or MCIPS Level 5 or above.
• Proven experience in a senior, strategic procurement function in a mid-sized or growth business.
• Deep understanding of the full procurement lifecycle: sourcing, contracting, purchasing, supplier management, and risk mitigation.
• Familiarity with procurement technology and reporting tools.
• Ideally a strong background in FMCG or manufacturing.
• Willingness and ability to travel within the UK and internationally on a regular basis.
• Strong negotiation, analytical, and stakeholder management skills.
• Commercial thinker with a track record of instigating and driving cost reduction across purchases.
• Naturally proactive and solutions-oriented; always looking for opportunities to improve.
• Strong relationship builder who can influence and collaborate across all levels.
• Strategic thinker with the ability to balance short-term wins with long-term goals.
• Driven by results, hungry to deliver cost savings and operational efficiencies.
• Responsive, able to work in a very fast paced, agile environment.
• Excellent people leadership skills.
• A confident, rational and practical decision maker.
• Able to challenge constructively.
• Flexible and adaptable with the ability to manage operational business change within a fast paced, rapidly expanding company.
• Persistent and determined when it comes to securing better supplier terms and unlocking value.
• Positive, can-do attitude with a passion for driving change and making an impact.
• Self-motivated and organised with excellent attention to detail and can-do attitude.
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

Benefits

What we offer you

• We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025
• Competitive pay
• Pension scheme
• A Healthcare Cash Plan – You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts
• 23 days annual leave + UK bank holidays
• An extra day’s leave for your birthday
• All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
• Sustainability-focused – We’re committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials
• Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events
• Monthly pizza Friday
• Enjoy free fruit, snacks, hot drinks, and cold beverages
• Employee referrals bonus scheme
• Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement
• High-quality office environment
• Free onsite parking / within walking distance from the train station

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.

Customer Experience Transformation Director

Contract type: Fixed-term (12 Months)

Location: London; UK-wide ravel required to engage stakeholders & teams.

Closing Date: Friday 19th September

About Openreach

Openreach is dedicated to building the UK’s future digital infrastructure, connecting people, businesses, and communities. Join us as we embark on this exciting transformation journey, redefining what great customer experience means for everyone we serve.

Openreach stands at the forefront of the UK’s digital infrastructure, enabling millions of homes and businesses to connect, communicate, and thrive. As the organisation continues to evolve, we recognise that customer experience must be at the heart of our transformation. To this end, we are seeking an outstanding senior leader to take on a pivotal, director-level role on a 12-month fixed-term contract, tasked with spearheading our customer experience transformation agenda.

Role Summary:

The Director of Customer Experience Transformation will be responsible for guiding Openreach through an ambitious, structured journey to redefine how we serve our diverse customer base. This is a newly created role, reflecting our commitment to placing customer experience at the centre of our business strategy. Reporting to the executive committee, the successful candidate will bring proven expertise in leading complex, cross-functional transformation programmes in large organisations, with a particular focus on delivering tangible, lasting improvements to customer outcomes.

Key Responsibilities:

• Strategic Leadership: Shape, communicate, and drive the customer experience transformation strategy across Openreach, ensuring alignment with corporate objectives and stakeholder expectations.
• Stakeholder Engagement: Build and nurture relationships with key internal and external stakeholders, including retailers, operational teams, technology partners, and regulators, ensuring their needs and perspectives inform every stage of the transformation.
• Programme Delivery: Lead the planning and execution of transformation initiatives, overseeing delivery against agreed milestones, budgets, and performance metrics.
• Team Development: Inspire, develop, and mobilise multidisciplinary teams to deliver a unified approach to customer experience improvement.
• Change Management: Champion a “customer first” mindset, embedding it into Openreach’s culture, systems, processes, and products through effective change management strategies.

Core Areas of Focus:

• Identify and analyse the key needs-based customer segments served by Openreach (e.g., residential, small business, enterprise, public sector).
• Define what constitutes a great customer experience for each segment, drawing on best practice, data analysis, and direct customer insight.
• Shape segment-specific strategies and service offerings to ensure that each customer group receives a tailored, differentiated experience.

• Engage with Openreach’s retail partners to understand their evolving needs and expectations.
• Articulate what a truly outstanding customer experience looks like for retailers, including those serving end-users through broadband, telephony, and digital services.
• Establish mechanisms for ongoing retailer feedback and collaboration, ensuring continuous improvement and partnership.

• Lead the development of new or evolved propositions and service enhancements that address the specific needs of our customer segments and retail partners.
• Benchmark against competitors to identify opportunities for differentiation and market leadership.
• Work with product, marketing, and operations teams to bring innovative ideas from concept to delivery, with clarity on the customer value proposition.

• Use customer insights to define the suite of propositions needed to support WLR conversion and broader digital inclusion efforts, ensuring commercial viability and sustainability.
• Devise strategies to accelerate the growth of Openreach’s FTTP (Fibre to the Premises) line base, with a focus on converting traditional WLR (Wholesale Line Rental) lines to broadband solutions.
• Promote digital inclusion by identifying and addressing barriers to broadband adoption, especially among underserved or digitally excluded communities.

• Champion the evolution of Openreach’s culture towards a truly “customer first” ethos.
• Translate this mindset into practical changes across systems, processes, and products, so the organisation’s commitment to customer experience is visible and measurable at every touchpoint.
• Design and implement training, communications, and recognition programmes to reinforce desired behaviours and values.

• Assess current KPIs and performance measurement frameworks, identifying gaps and areas for improvement.
• Design and implement new KPIs that accurately reflect the importance of customer experience outcomes and incentivise desired behaviours.
• Establish robust reporting and governance processes to track progress and ensure accountability.

Person Specification:

• Experience : Extensive leadership experience in customer experience transformation in large, complex, multi-stakeholder organisations (e.g., telecoms, utilities, financial services, retail, or similar sectors).
• Expertise : Demonstrated ability to design and implement customer segmentation strategies, proposition development, and culture change programmes at scale.
• Change Leader : Proven track record of driving sustained change and embedding new ways of working across diverse teams.
• Commercial Acumen : Strong understanding of commercial drivers and competitive dynamics in customer experience.
• Stakeholder Management : Exceptional communication and influencing skills; comfortable engaging at all levels from front-line staff to board members.
• Analytical Skills : Highly skilled in data-driven decision making, with the ability to interpret complex information and translate insights into actionable recommendations.
• Innovation : Creative, visionary thinker able to identify new opportunities and challenge existing paradigms.
• Resilience : Adaptable and resilient in the face of ambiguity, competing priorities, and organisational change.

Leadership Standards:

• Leading inclusively : I inspire and build trust through self-awareness, honesty and integrity
• Owning outcomes : I take the right decisions that benefit the broader organisation
• Delivering for the customer : I execute brilliantly on clear priorities that add value to our customers and the wider business
• Commercially savvy : I demonstrate strong commercial focus, bringing an external perspective to decision-making
• Growth mindset : I experiment and identify opportunities for growth for both myself and the organisation
• Building for the future : I build diverse future-ready teams where all individuals can be their best

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Job Title: UX Designer

Location: Chester, United Kingdom

We are looking for a UX Designer  with strong user-centered design expertise and hands-on experience in UI development using Angular or React . In this role, you will design intuitive user experiences and work closely with cross-functional teams to translate designs into functional interfaces.

Key Responsibilities:

• Conduct user research and transform insights into wireframes and prototypes
li>Design clean, user-friendly, and accessible interfaces
• Collaborate with developers, product managers, and stakeholders
• Build or support UI components using Angular or React

About Us:

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital.

Job Description:

We’re looking for a Senior UX Researcher who brings deep curiosity, strong empathy, and a strategic mindset. In this role, you’ll lead and execute research that makes insights actionable, visible, and influential, helping shape product direction and business decisions.

What You’ll Do

As a Sr. UX Researcher, you will:

• Drive and execute all stages of research: from recruitment and participant communication to conducting studies, analyzing results, and delivering insights.
li>Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries.
• Present research readouts to client partners and executives to influence decision-making.
• Facilitate alignment workshops and support cross-functional collaboration to ensure insights are fully embedded in product strategy.

What You Bring

• 5+ years of experience conducting UX research to uncover insights, identify unmet needs, and improve product outcomes.
• Proficiency in a wide range of qualitative and quantitative methods, with the ability to choose the right approach for each project.
• Empathetic listening skills and the ability to deliver an unbiased, user-centered point of view.
• Experience designing and executing inclusive participant recruitment strategies.
• Basic understanding of effective design principles and how research informs UX and product decisions.
• Strong portfolio or work samples that demonstrate your research process, storytelling, and impact.
• Excellent storytelling and presentation skills that bring research to life and inspire action.

Mainly if you bring the following, you're a superstar in our eyes

• Solid experience with mobile-first, native app experiences (iOS/Android), including familiarity with platform conventions and user behaviors.
• Demonstrated success in consumer-facing (B2C) research, especially in emotionally resonant, growth-oriented, or conversion-driven experiences.
• Deep domain expertise in banking or fintech, with a strong grasp of regulatory requirements, trust signals, and accessibility best practices.

About Us:

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital.

With Ascendion, you:

Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering. At Ascendion you have high chances of project extension or redeployment to other clients. Additionally, you can also share CV of anyone you know. We have a referral policy in place.

Job Description:

What You Bring

• 8+ years of experience writing for digital products, mobile apps, web platforms, or SaaS tools.
li>Mastery of UX writing principles, with a clear POV on clarity, hierarchy, intent, and tone.
• Experience working in cross-functional product teams using agile, iterative approaches.
• Strong portfolio showcasing thoughtful UX content work, explaining context, decision-making, and impact.
• Ability to balance creativity with precision, matching tone to task, adapting to constraints, and simplifying complexity.
• Familiarity with Figma and working within design systems.
• Knowledge of accessibility standards (WCAG), content design principles, and UX best practices.
• Excellent storytelling, presentation, and collaboration skills.

If you bring the following, you're a superstar in our eyes

• Experience writing for native mobile platforms (iOS, Android)
• Industry experience in Banking, fintech, or other domains with regulatory nuance.
• Experience partnering with AI, LLM, or chat interface teams on content generation or governance.
• Comfort conducting or analyzing content-specific usability testing.

About Us:

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital. For more information

With Ascendion, you:

Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering. At Ascendion you have high chances of project extension or redeployment to other clients. Additionally, you can also share CV of anyone you know. We have a referral policy in place.

Job Description:

What You Bring

• 8+ years of experience writing for digital products, mobile apps, web platforms, or SaaS tools.
li>Mastery of UX writing principles, with a clear POV on clarity, hierarchy, intent, and tone.
• Experience working in cross-functional product teams using agile, iterative approaches.
• Strong portfolio showcasing thoughtful UX content work, explaining context, decision-making, and impact.
• Ability to balance creativity with precision, matching tone to task, adapting to constraints, and simplifying complexity.
• Familiarity with Figma and working within design systems.
• Knowledge of accessibility standards (WCAG), content design principles, and UX best practices.
• Excellent storytelling, presentation, and collaboration skills.

If you bring the following, you're a superstar in our eyes

• Experience writing for native mobile platforms (iOS, Android)
• Industry experience in Banking, fintech, or other domains with regulatory nuance.
• Experience partnering with AI, LLM, or chat interface teams on content generation or governance.
• Comfort conducting or analyzing content-specific usability testing.

About Us:

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital. For more information

With Ascendion, you:

Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering. At Ascendion you have high chances of project extension or redeployment to other clients. Additionally, you can also share CV of anyone you know. We have a referral policy in place.

Job Description:

We’re looking for a Senior UX Researcher who brings deep curiosity, strong empathy, and a strategic mindset. In this role, you’ll lead and execute research that makes insights actionable, visible, and influential, helping shape product direction and business decisions.

What You’ll Do

As a Sr. UX Researcher, you will:

• Drive and execute all stages of research: from recruitment and participant communication to conducting studies, analyzing results, and delivering insights.
li>Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries.
• Present research readouts to client partners and executives to influence decision-making.
• Facilitate alignment workshops and support cross-functional collaboration to ensure insights are fully embedded in product strategy.

What You Bring

• 5+ years of experience conducting UX research to uncover insights, identify unmet needs, and improve product outcomes.
• Proficiency in a wide range of qualitative and quantitative methods, with the ability to choose the right approach for each project.
• Empathetic listening skills and the ability to deliver an unbiased, user-centered point of view.
• Experience designing and executing inclusive participant recruitment strategies.
• Basic understanding of effective design principles and how research informs UX and product decisions.
• Strong portfolio or work samples that demonstrate your research process, storytelling, and impact.
• Excellent storytelling and presentation skills that bring research to life and inspire action.

Mainly if you bring the following, you're a superstar in our eyes

• Solid experience with mobile-first, native app experiences (iOS/Android), including familiarity with platform conventions and user behaviors.
• Demonstrated success in consumer-facing (B2C) research, especially in emotionally resonant, growth-oriented, or conversion-driven experiences.
• Deep domain expertise in banking or fintech, with a strong grasp of regulatory requirements, trust signals, and accessibility best practices.

About Us:

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital.

With Ascendion, you:

Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering. At Ascendion you have high chances of project extension or redeployment to other clients. Additionally, you can also share CV of anyone you know. We have a referral policy in place.

Job Title: UX Designer

Location: Chester, United Kingdom

We are looking for a UX Designer  with strong user-centered design expertise and hands-on experience in UI development using Angular or React . In this role, you will design intuitive user experiences and work closely with cross-functional teams to translate designs into functional interfaces.

Key Responsibilities:

• Conduct user research and transform insights into wireframes and prototypes
li>Design clean, user-friendly, and accessible interfaces
• Collaborate with developers, product managers, and stakeholders
• Build or support UI components using Angular or React

About Us:

Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital.