155 Customer Journey jobs in the United Kingdom

Customer Journey Manager

Halifax or Leeds (Hybrid working)

6 Month Contract (Scope for further extensions)

Job Description

The CJM plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key role in making sense of this insight and factoring it into prioritisation approaches and design choices.

The Customer Journey Manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.

This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.

Key Accountabilities

Understand

• Understands end to end journey with support
• Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
• Works with supervision and lead on Customer Journey and process maps (e.g Visio)

Optimise

• Continually evaluates the effectiveness of parts of the journey from a customer and business perspective
• Often displays a continuous improvement mindset to their journey

Orchestration

• Coordinate cross functional alignment on journeys
• Understand cross-functional context and build alignment as needed

Key Skills

Customer insights - Draws valuable insights from data sources and reports, translating data into requirements (e.g., personalised engagement approaches) and shares findings with the relevant team. Appreciates how customers' needs evolve over time and uses this to develop a comprehensive view of different customer segments.

Problem Solving - Evaluates options and uses experience to find the most suitable solution, applies own judgement and creates an appropriate decision-making criterion to help prioritise options. Uses internal and external frameworks for inspiration.

Stakeholder Management - Builds positive stakeholder relationships to support own and team's work. Independently manages stakeholder expectations with regular updates of work and potential risks/issues.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.

Description

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?



Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.



We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. As BIE you will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and reporting as well as generating actionable learnings for the team. Data-driven decision-making is at the core of Amazonu2019s culture and this role will have a direct impact on the decisions and strategy of the Prime Video Channels across multiple territories in Europe.



Key job responsibilities

- Work with Marketing, Partner Management, Content Acquisition Management, other BIE and leadership to identify data needs and requirements

- Build mechanisms to surface knowledge and learnings about to the business

- Set up and maintain self-service infrastructure (e.g. dashboards) for the team

- Generate and present concrete and actionable insights and recommendations for leadership based on sound methodological analysis

- Proactively create new metrics that represent key inputs/outputs of the business

- Support automation processes across the team

- Lead large scale projects data and analytical projects that help scale the business across the EU, or Worldwide

- Work closely with finance team on regular analyses and reporting

Basic Qualifications

- Experience with theory and practice of design of experiments and statistical analysis of results

- Experience in scripting for automation (e.g. Python) and advanced SQL skills.

- Experience with theory and practice of information retrieval, data science, machine learning and data mining

- Experience programming to extract, transform and clean large (multi-TB) data sets

- Experience working directly with business stakeholders to translate between data and business needs

- Experience in the data/BI space

- Experience with data visualization using Tableau, Quicksight, or similar tools

Preferred Qualifications

- Experience managing, analyzing and communicating results to senior leadership

- Master's degree in statistics, data science, or an equivalent quantitative field



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?



Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.



We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. As BIE you will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and reporting as well as generating actionable learnings for the team. Data-driven decision-making is at the core of Amazonu2019s culture and this role will have a direct impact on the decisions and strategy of the Prime Video Channels across multiple territories in Europe.



Key job responsibilities

- Work with Marketing, Partner Management, Content Acquisition Management, other BIE and leadership to identify data needs and requirements

- Build mechanisms to surface knowledge and learnings about to the business

- Set up and maintain self-service infrastructure (e.g. dashboards) for the team

- Generate and present concrete and actionable insights and recommendations for leadership based on sound methodological analysis

- Proactively create new metrics that represent key inputs/outputs of the business

- Support automation processes across the team

- Lead large scale projects data and analytical projects that help scale the business across the EU, or Worldwide

- Work closely with finance team on regular analyses and reporting

Basic Qualifications

- Experience with theory and practice of design of experiments and statistical analysis of results

- Experience in scripting for automation (e.g. Python) and advanced SQL skills.

- Experience with theory and practice of information retrieval, data science, machine learning and data mining

- Experience programming to extract, transform and clean large (multi-TB) data sets

- Experience working directly with business stakeholders to translate between data and business needs

- Experience in the data/BI space

- Experience with data visualization using Tableau, Quicksight, or similar tools

Preferred Qualifications

- Experience managing, analyzing and communicating results to senior leadership

- Master's degree in statistics, data science, or an equivalent quantitative field



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. As BIE you will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and reporting as well as generating actionable learnings for the team. Data-driven decision-making is at the core of Amazon's culture and this role will have a direct impact on the decisions and strategy of the Prime Video Channels across multiple territories in Europe.
Key job responsibilities
- Work with Marketing, Partner Management, Content Acquisition Management, other BIE and leadership to identify data needs and requirements
- Build mechanisms to surface knowledge and learnings about to the business
- Set up and maintain self-service infrastructure (e.g. dashboards) for the team
- Generate and present concrete and actionable insights and recommendations for leadership based on sound methodological analysis
- Proactively create new metrics that represent key inputs/outputs of the business
- Support automation processes across the team
- Lead large scale projects data and analytical projects that help scale the business across the EU, or Worldwide
- Work closely with finance team on regular analyses and reporting
Basic Qualifications
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience working directly with business stakeholders to translate between data and business needs
- Experience in the data/BI space
- Experience with data visualization using Tableau, Quicksight, or similar tools
Preferred Qualifications
- Experience managing, analyzing and communicating results to senior leadership
- Master's degree in statistics, data science, or an equivalent quantitative field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Work Location** :
London, United Kingdom
**Hours:**
35
**Line of Business:**
Enterprise Enabling Functions
**Pay Details:**
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
**Job Description:**
**Overview**
As an Experience Design Strategist, you will hold a pivotal position within our organization, reporting directly to the Director - Experience Design.
We are seeking a collaborative and strategic professional to help drive user-centred design initiatives within our Global Transaction Banking platform.
This role will play an important part in advancing UX strategy, supporting cross-team alignment, and contributing to executive communications, helping ensure that user needs and business objectives are both reflected throughout the platform's evolution.
The ideal candidate will bring strong UX strategy skills, an ability to craft clear narratives, and a proactive approach to collaboration - helping connect experience design efforts with broader technology and business goals across the GTB organization.
**Role** **Description**
+ Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
+ Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
+ Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
+ Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
+ Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
+ Strategic Communication & Executive Support
+ Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
+ Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
+ Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.
- Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.
**Candidate** **Requirements**
To thrive in this role, you should possess the following qualifications and skills:
+ Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
+ Strong collaboration skills with experience working across large, matrixed organizations.
+ Ability to translate user research into actionable insights and practical recommendations.
+ Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
+ Excellent writing, editing, and storytelling skills with a strong attention to detail.
+ Comfortable managing multiple priorities in a fast-paced, evolving environment.
- Understanding of platform development strategies and large-scale program delivery is a strong advantage.
Join our innovative team, dedicated to transforming the global transaction banking experience. If you are passionate about user-centric design and possess a keen eye for detail, we invite you to apply and become an integral part of our journey.
**Overview**
As an Experience Design Strategist, you will hold a pivotal position within our organization, reporting directly to the Director - Experience Design.
We are seeking a collaborative and strategic professional to help drive user-centred design initiatives within our Global Transaction Banking platform.
This role will play an important part in advancing UX strategy, supporting cross-team alignment, and contributing to executive communications, helping ensure that user needs and business objectives are both reflected throughout the platform's evolution.
The ideal candidate will bring strong UX strategy skills, an ability to craft clear narratives, and a proactive approach to collaboration - helping connect experience design efforts with broader technology and business goals across the GTB organization.
**Role** **Description**
+ Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
+ Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
+ Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
+ Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
+ Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
+ Strategic Communication & Executive Support
+ Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
+ Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
+ Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.
- Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.
**Candidate** **Requirements**
To thrive in this role, you should possess the following qualifications and skills:
+ Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
+ Strong collaboration skills with experience working across large, matrixed organizations.
+ Ability to translate user research into actionable insights and practical recommendations.
+ Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
+ Excellent writing, editing, and storytelling skills with a strong attention to detail.
+ Comfortable managing multiple priorities in a fast-paced, evolving environment.
- Understanding of platform development strategies and large-scale program delivery is a strong advantage.
Join our innovative team, dedicated to transforming the global transaction banking experience. If you are passionate about user-centric design and possess a keen eye for detail, we invite you to apply and become an integral part of our journey.
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.