458 Customer Journey jobs in the United Kingdom

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.

Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.

The role:

• Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
• Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
• Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
• Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
• Partner with colleagues in marketing to develop data that can deliver personalised value
• Manage relationships with key stakeholders – both internals and third parties
• Manage and evolve data and digital KPIs

The person

• Proven experience in a digital analytics role in a customer facing environment
• Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
• Articulate and able to tell a story driven by data, bringing it to life for wider team member
• Passionate about delivering a best in class customer experience

This is a hybrid role with a requirement of 2 days / week in office.

For much more information please apply immediately

Description

The Customer Insights Manager will be a key collaborator within Footasylum, reporting to the Head of Marketing and working cross-functionally with teams including Buying, Design Centre, and other business units. This role will focus on gathering, analysing, and synthesising customer data from multiple sources to inform brand messaging, campaign strategies, audience targeting, trend anal.

ZIPC1_UKTJ

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.

Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.

The role:

• Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
• Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
• Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
• Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
• Partner with colleagues in marketing to develop data that can deliver personalised value
• Manage relationships with key stakeholders – both internals and third parties
• Manage and evolve data and digital KPIs

The person

• Proven experience in a digital analytics role in a customer facing environment
• Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
• Articulate and able to tell a story driven by data, bringing it to life for wider team member
• Passionate about delivering a best in class customer experience

This is a hybrid role with a requirement of 2 days / week in office.

For much more information please apply immediately

• Analyzing customer data to identify key behaviors, preferences, and lifetime value.
• Developing and maintaining dashboards and reports to track key performance indicators (KPIs).
• Conducting A/B testing and other experiments to evaluate the impact of initiatives.
• Communicating findings and recommendations to stakeholders at all levels through presentations and reports.
• Identifying opportunities for data collection and improvement of data quality.
• Building predictive models to forecast customer behavior and trends.
• Collaborating with data engineers to ensure data availability and integrity.
• Mentoring junior data analysts and contributing to the team's knowledge base.
• Staying abreast of the latest analytical techniques and tools.

• Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field.
• Minimum of 4 years of experience in data analysis or a similar role.
• Strong proficiency in SQL for data extraction and manipulation.
• Expertise in data visualization tools (e.g., Tableau, Power BI, Looker).
• Proficiency in statistical programming languages like Python or R.
• Experience with statistical modeling and machine learning techniques.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to work independently and manage projects effectively in a remote environment.

• Develop and implement advanced statistical models, machine learning algorithms, and data mining techniques to analyze large, complex datasets related to consumer behavior, market trends, and product performance.
• Identify key drivers of customer satisfaction, loyalty, and purchasing decisions, translating these findings into clear, compelling narratives for stakeholders.
• Design and conduct A/B tests and other experiments to evaluate the effectiveness of marketing campaigns, product features, and promotional activities.
• Collaborate closely with cross-functional teams, including Marketing, Product Development, Sales, and Brand Management, to define analytical requirements and deliver data-driven recommendations.
• Build and maintain robust data pipelines and dashboards to track key performance indicators (KPIs) and visualize insights for executive leadership and operational teams.
• Stay at the forefront of data science advancements, exploring and integrating new tools, technologies, and methodologies to enhance analytical capabilities.
• Mentor junior data scientists and contribute to the overall knowledge sharing and best practices within the data science community.
• Communicate complex analytical findings and recommendations to both technical and non-technical audiences through presentations, reports, and visualizations.
• Ensure data integrity, accuracy, and privacy compliance throughout all analytical processes.

• Master's or Ph.D. in a quantitative field such as Statistics, Computer Science, Mathematics, Economics, or a related discipline.
• 5+ years of experience in data science, with a strong focus on customer analytics within the FMCG sector or a related consumer-focused industry.
• Proficiency in programming languages such as Python or R, and expertise in SQL for data manipulation and extraction.
• Demonstrated experience with machine learning libraries (e.g., scikit-learn, TensorFlow, PyTorch) and statistical modeling techniques.
• Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn).
• Strong understanding of experimental design and A/B testing methodologies.
• Excellent problem-solving skills and the ability to think critically and strategically.
• Exceptional communication and presentation skills, with the ability to translate complex data into actionable business insights.
• Experience with cloud platforms (AWS, Azure, GCP) and big data technologies (e.g., Spark, Hadoop) is a plus.
• Proven ability to work independently and collaboratively in a remote setting.

• Collect, clean, and analyze large datasets from various e-commerce platforms and customer touchpoints.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as conversion rates, customer lifetime value, AOV, and churn.
• Identify trends, patterns, and insights within customer behavior data to inform marketing, merchandising, and product development strategies.
• Conduct A/B testing analysis and provide recommendations for website optimization.
• Segment customer bases and analyze their behavior to personalize marketing efforts and improve retention.
• Collaborate with cross-functional teams (marketing, product, UX, operations) to understand their data needs and provide analytical support.
• Utilize data visualization tools to present complex findings in a clear and understandable manner to stakeholders at all levels.
• Develop predictive models to forecast sales, identify potential risks, and uncover opportunities.
• Stay updated with the latest data analysis techniques, tools, and e-commerce trends.
• Ensure data accuracy, integrity, and compliance with privacy regulations.

• Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, Data Science, or a related quantitative field.
• 3+ years of experience as a Data Analyst, preferably within an e-commerce or digital marketing environment.
• Proficiency in SQL for data extraction and manipulation.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Experience with statistical analysis and A/B testing methodologies.
• Familiarity with web analytics platforms (e.g., Google Analytics).
• Knowledge of Python or R for data analysis is a significant plus.
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and manage multiple projects in a remote setting.

We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

Summary

We are looking for an outstanding UX Lead who thrives on solving complex challenges and is energised by creating products that make life simply better.

You’ll be part of an agile team, leading workshops or interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation.

At WONGDOODY Europe, our approach to UX is lean and user-centered. We workshop ideas and solutions with clients and internal teams and sketch out ideas.

We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C) in which you’d play a key role. We run these workshops with startup founders and clients to kick-off new, transformational products and distil in weeks what others would take months for.

We don’t stop at concepts and prototypes, we deliver real products to customers and iterate upon them. As a UX Director, you play a key role throughout this process.

We embrace change and exploration; everyone at WONGDOODY is committed to creating the best possible product.

RESPONSIBILITIES

• Oversee a key project within the studio and ensure quality of work as well as supporting the team and establish ways of working that enable the best work for Wongdoody and our clients.
• Liaising with senior clients and stakeholders, taking briefs, challenging them when required to add value to client’s business and customer’s experiences
• Inspire the wider team at Wongdoody with your passion for the craft and knowledge in the industry.
• Create world-class products and experiences that make people’s lives simply better.
• Gather business requirements, market research, and user needs, and distil them into actionable insights. Derive hypotheses, communicate them effectively, and test them.
• Lead your team and the client on a journey of product creation based on these insights.
• Design and communicate effectively through diagrams, sketches, designs, and prototypes.
• Work with WONGDOODY Europe’s leadership to help achieve the company’s goals, to improve our ways-of-working and engagements with clients.
• Conduct qualitative and quantitative user research using a variety of methods, incl. managing a third-party.
• Lead interdisciplinary teams of 2 to 5 people from initial sketches and prototypes through final design.
• Inspire and motive an energetic and collaborative team and let them inspire you.
• Experience managing and mentoring designers, and supporting their growth.
• Drive yourself and your team to create the best, well-crafted product.
• Work with the development and QA teams to ensure the product is understood and be part of the creation of the product throughout the process.
• Pitch work to clients and partners, facilitate workshops with c-suite clients.

QUALIFICATIONS

• 5+ years of experience working at leading digital teams.
• Portfolio of complex, digital experiences for global brands across mobile, tablet, and web channels, such as large CMS sites, e-commerce, apps, etc. Highlight your contribution to each project, and what makes the solution you devised innovation and smart.
• Experience in the public sector and employee experiences is a plus
• The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build')
• Have a bias for action in a fast-paced, sometimes ambiguous environment.
• Excellent communication skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations.
• A solid understanding of all the other disciplines needed to create a brilliant product, such as business, technology, delivery, marketing, and content.
• Proficiency in Figma, PPT, Keynote, Sketch, Invision.
• Experience creating a digital strategy and content strategy, and with the design and execution of user testing and research studies.
• A sense of humour!

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

We're just getting started.

See how we're making an impact:

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.

We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

Summary

We are looking for an outstanding UX Lead who thrives on solving complex challenges and is energised by creating products that make life simply better.

You’ll be part of an agile team, leading workshops or interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation.

At WONGDOODY Europe, our approach to UX is lean and user-centered. We workshop ideas and solutions with clients and internal teams and sketch out ideas.

We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C) in which you’d play a key role. We run these workshops with startup founders and clients to kick-off new, transformational products and distil in weeks what others would take months for.

We don’t stop at concepts and prototypes, we deliver real products to customers and iterate upon them. As a UX Director, you play a key role throughout this process.

We embrace change and exploration; everyone at WONGDOODY is committed to creating the best possible product.

RESPONSIBILITIES

• Oversee a key project within the studio and ensure quality of work as well as supporting the team and establish ways of working that enable the best work for Wongdoody and our clients.
• Liaising with senior clients and stakeholders, taking briefs, challenging them when required to add value to client’s business and customer’s experiences
• Inspire the wider team at Wongdoody with your passion for the craft and knowledge in the industry.
• Create world-class products and experiences that make people’s lives simply better.
• Gather business requirements, market research, and user needs, and distil them into actionable insights. Derive hypotheses, communicate them effectively, and test them.
• Lead your team and the client on a journey of product creation based on these insights.
• Design and communicate effectively through diagrams, sketches, designs, and prototypes.
• Work with WONGDOODY Europe’s leadership to help achieve the company’s goals, to improve our ways-of-working and engagements with clients.
• Conduct qualitative and quantitative user research using a variety of methods, incl. managing a third-party.
• Lead interdisciplinary teams of 2 to 5 people from initial sketches and prototypes through final design.
• Inspire and motive an energetic and collaborative team and let them inspire you.
• Experience managing and mentoring designers, and supporting their growth.
• Drive yourself and your team to create the best, well-crafted product.
• Work with the development and QA teams to ensure the product is understood and be part of the creation of the product throughout the process.
• Pitch work to clients and partners, facilitate workshops with c-suite clients.

QUALIFICATIONS

• 5+ years of experience working at leading digital teams.
• Portfolio of complex, digital experiences for global brands across mobile, tablet, and web channels, such as large CMS sites, e-commerce, apps, etc. Highlight your contribution to each project, and what makes the solution you devised innovation and smart.
• Experience in the public sector and employee experiences is a plus
• The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build')
• Have a bias for action in a fast-paced, sometimes ambiguous environment.
• Excellent communication skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations.
• A solid understanding of all the other disciplines needed to create a brilliant product, such as business, technology, delivery, marketing, and content.
• Proficiency in Figma, PPT, Keynote, Sketch, Invision.
• Experience creating a digital strategy and content strategy, and with the design and execution of user testing and research studies.
• A sense of humour!

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

We're just getting started.

See how we're making an impact:

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.

UX Designer – £40K–£5K DOE + Bonus + Benefits – Sheffield / Hybrid

Join a Product-Led Team Designing Intuitive Digital Experiences

Boost Talent are partnering with an innovative tech for good technology company on the lookout for a talented UX Designer to join their growing Product team. You’ll collaborate closely with Product Managers, Developers, and Analysts to understand real customer challenges and design meaningful solutions across both web and desktop applications.

Location: Sheffield (3 days per week on site)

Salary: £40K 55K DOE + benefits + bonus

The Role

As a UX Designer, you’ll play a key role in shaping how users interact with digital products — combining creativity, analytical thinking, and strong communication skills to translate research into elegant, practical designs. Working within a collaborative environment, you’ll drive continuous improvement through user insight, testing, and iteration.

What You’ll Do

• Conduct user interviews, research, and usability testing to identify pain points and improvement areas.
• Design and deliver wireframes, user journeys, and high-fidelity prototypes using Figma (or similar).
• Collaborate with Product Owners and Developers to translate designs into live, accessible experiences.
• Track and analyse user data using tools such as Google Analytics, Tag Manager, Hotjar, or Crazy Egg.
• Define and maintain UI guidelines and reusable design systems for consistency and scalability.
• Champion accessibility and inclusive design, ensuring compliance with WCAG standards.
• Support A/B testing and data-driven design decisions that improve customer engagement and satisfaction.

Who You Are

• Proven experience in UX design, with a portfolio showcasing web or desktop application projects.
• Skilled in Figma (or equivalent tools) for design and prototyping.
• Confident conducting user research and turning insights into actionable design solutions.
• Strong problem-solver who blends creativity with practical delivery.
• Experienced collaborating with cross-functional teams in agile environments.
• Knowledge of accessibility principles and data-driven design.
• Excellent communicator, able to articulate ideas clearly and facilitate feedback.

Benefits

Competitive salary and performance bonus

Hybrid and flexible working options

Career development and learning opportunities

Generous annual leave

Enhanced parental leave

Modern equipment provided

Free tea, coffee & fruit in the office

Regular team events and company socials

Join a product-driven organisation where your ideas influence real-world solutions, your designs enhance user experience, and your impact helps shape the next generation of digital products.