508 Customer Insights jobs in the United Kingdom
Customer Insights Manager
Posted today
Job Viewed
Job Description
As the successful Regional Customer Insights Manager , you’ll play a key role in shaping how our customers experience working with Willmott Dixon. Reporting to the National Customer Insights Manager, you’ll oversee projects and offices across the Midlands and the North , gathering valuable customer insights and helping project teams turn feedback into meaningful action.
You’ll lead customer interviews on live projects, capturing their perspectives and translating feedback into clear, deliverable action plans. By helping our teams use customer insight effectively, you’ll make a visible difference, ensuring our customers feel heard, valued, lead to repeat business for the region.
Alongside interviews, you’ll also be trained and developed to facilitate engaging workshops at key stages of the project journey, from inception through to handover. These sessions are designed to strengthen collaboration, surface opportunities, and enhance the customer experience. As facilitator, you’ll bring energy, empathy, and structure, helping diverse groups reach shared understanding and outcomes.
*NB. With this role covering Midlands & North regions, we are flexible on the base location of the successful candidate. Occasional travel will be required to cover Birmingham (Snowhill), Nottingham, Morley, Oldham and Gateshead.
Key Responsibilities/Deliverables:
- Support our regional offices in their growth plans to achieve high levels of customer satisfaction through detailed, impartial customer interviews.
- Build strong relationships with local project teams to maintain visibility of all live projects across your region.
- Analyse customer insights and collaborate with teams to create and implement practical action plans, escalating feedback when needed.
- Partner with each office to produce performance reports and deliver insight review sessions aligned to business goals.
- Facilitate interactive, engaging workshops for a range of internal and external stakeholders.
- Conduct interviews with our various framework providers to gather their feedback and perspectives.
- Contribute to wider business insight projects as required.
Essential Skills:
- Solid customer service experience and a natural ability to listen and empathise.
- Skilled at managing difficult or sensitive conversations with professionalism.
- Strong interpersonal skills and emotional intelligence.
- Confident using systems and analytical tools to turn insights into action.
- Excellent communication skills with the ability to engage and influence stakeholders at all levels.
- Ability to translate data into engaging and readable content.
Desirable Skills:
- Professional membership or CPD related to customer experience or customer service.
- Experience within the construction or built environment sectors.
- Experience in structuring and facilitating productive group discussions.
- NB. The successful candidate will be trained and developed within facilitation
About Us:
With over 170 years of rich history, Willmott Dixon’s purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive.
Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe’s 1,000 best workplaces by the Financial Times in 2025.
Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Customer Insights Manager
Posted today
Job Viewed
Job Description
We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.
Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.
The role:
- Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
- Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
- Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
- Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
- Partner with colleagues in marketing to develop data that can deliver personalised value
- Manage relationships with key stakeholders – both internals and third parties
- Manage and evolve data and digital KPIs
The person
- Proven experience in a digital analytics role in a customer facing environment
- Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
- Articulate and able to tell a story driven by data, bringing it to life for wider team member
- Passionate about delivering a best in class customer experience
This is a hybrid role with a requirement of 2 days / week in office.
For much more information please apply immediately
Customer Insights Manager
Posted today
Job Viewed
Job Description
Description
The Customer Insights Manager will be a key collaborator within Footasylum, reporting to the Head of Marketing and working cross-functionally with teams including Buying, Design Centre, and other business units. This role will focus on gathering, analysing, and synthesising customer data from multiple sources to inform brand messaging, campaign strategies, audience targeting, trend anal.
ZIPC1_UKTJ
Customer Insights Manager
Posted today
Job Viewed
Job Description
We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.
Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.
The role:
- Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
- Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
- Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
- Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
- Partner with colleagues in marketing to develop data that can deliver personalised value
- Manage relationships with key stakeholders – both internals and third parties
- Manage and evolve data and digital KPIs
The person
- Proven experience in a digital analytics role in a customer facing environment
- Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
- Articulate and able to tell a story driven by data, bringing it to life for wider team member
- Passionate about delivering a best in class customer experience
This is a hybrid role with a requirement of 2 days / week in office.
For much more information please apply immediately
Senior Data Analyst - Customer Insights
Posted 2 days ago
Job Viewed
Job Description
- Analyzing customer data to identify key behaviors, preferences, and lifetime value.
- Developing and maintaining dashboards and reports to track key performance indicators (KPIs).
- Conducting A/B testing and other experiments to evaluate the impact of initiatives.
- Communicating findings and recommendations to stakeholders at all levels through presentations and reports.
- Identifying opportunities for data collection and improvement of data quality.
- Building predictive models to forecast customer behavior and trends.
- Collaborating with data engineers to ensure data availability and integrity.
- Mentoring junior data analysts and contributing to the team's knowledge base.
- Staying abreast of the latest analytical techniques and tools.
Qualifications:
- Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field.
- Minimum of 4 years of experience in data analysis or a similar role.
- Strong proficiency in SQL for data extraction and manipulation.
- Expertise in data visualization tools (e.g., Tableau, Power BI, Looker).
- Proficiency in statistical programming languages like Python or R.
- Experience with statistical modeling and machine learning techniques.
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to work independently and manage projects effectively in a remote environment.
Remote Senior Data Scientist - Customer Insights
Posted 14 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement advanced statistical models, machine learning algorithms, and data mining techniques to analyze large, complex datasets related to consumer behavior, market trends, and product performance.
- Identify key drivers of customer satisfaction, loyalty, and purchasing decisions, translating these findings into clear, compelling narratives for stakeholders.
- Design and conduct A/B tests and other experiments to evaluate the effectiveness of marketing campaigns, product features, and promotional activities.
- Collaborate closely with cross-functional teams, including Marketing, Product Development, Sales, and Brand Management, to define analytical requirements and deliver data-driven recommendations.
- Build and maintain robust data pipelines and dashboards to track key performance indicators (KPIs) and visualize insights for executive leadership and operational teams.
- Stay at the forefront of data science advancements, exploring and integrating new tools, technologies, and methodologies to enhance analytical capabilities.
- Mentor junior data scientists and contribute to the overall knowledge sharing and best practices within the data science community.
- Communicate complex analytical findings and recommendations to both technical and non-technical audiences through presentations, reports, and visualizations.
- Ensure data integrity, accuracy, and privacy compliance throughout all analytical processes.
- Master's or Ph.D. in a quantitative field such as Statistics, Computer Science, Mathematics, Economics, or a related discipline.
- 5+ years of experience in data science, with a strong focus on customer analytics within the FMCG sector or a related consumer-focused industry.
- Proficiency in programming languages such as Python or R, and expertise in SQL for data manipulation and extraction.
- Demonstrated experience with machine learning libraries (e.g., scikit-learn, TensorFlow, PyTorch) and statistical modeling techniques.
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn).
- Strong understanding of experimental design and A/B testing methodologies.
- Excellent problem-solving skills and the ability to think critically and strategically.
- Exceptional communication and presentation skills, with the ability to translate complex data into actionable business insights.
- Experience with cloud platforms (AWS, Azure, GCP) and big data technologies (e.g., Spark, Hadoop) is a plus.
- Proven ability to work independently and collaboratively in a remote setting.
Remote E-commerce Data Analyst - Customer Insights
Posted 16 days ago
Job Viewed
Job Description
Responsibilities:
- Collect, clean, and analyze large datasets from various e-commerce platforms and customer touchpoints.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as conversion rates, customer lifetime value, AOV, and churn.
- Identify trends, patterns, and insights within customer behavior data to inform marketing, merchandising, and product development strategies.
- Conduct A/B testing analysis and provide recommendations for website optimization.
- Segment customer bases and analyze their behavior to personalize marketing efforts and improve retention.
- Collaborate with cross-functional teams (marketing, product, UX, operations) to understand their data needs and provide analytical support.
- Utilize data visualization tools to present complex findings in a clear and understandable manner to stakeholders at all levels.
- Develop predictive models to forecast sales, identify potential risks, and uncover opportunities.
- Stay updated with the latest data analysis techniques, tools, and e-commerce trends.
- Ensure data accuracy, integrity, and compliance with privacy regulations.
Qualifications:
- Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, Data Science, or a related quantitative field.
- 3+ years of experience as a Data Analyst, preferably within an e-commerce or digital marketing environment.
- Proficiency in SQL for data extraction and manipulation.
- Experience with data visualization tools such as Tableau, Power BI, or Looker.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Experience with statistical analysis and A/B testing methodologies.
- Familiarity with web analytics platforms (e.g., Google Analytics).
- Knowledge of Python or R for data analysis is a significant plus.
- Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
- Ability to work independently and manage multiple projects in a remote setting.
Be The First To Know
About the latest Customer insights Jobs in United Kingdom !
Marketing Analytics Manager
Posted today
Job Viewed
Job Description
Marketing Analytics Manager
Global B2B Brand | Data-Led Growth Focus
Oxfordshire | Hybrid (3 days per week in office)
Salary: £50,000 - £54,000 + 10% bonus + excellent benefits
MKJ Ignite are delighted to be partnering with a leading global brand that is in the midst of an exciting transformation, shifting towards a more commercial and data-first mindset.
They are looking for a Marketing Analytics Manager who can bridge the gap between data and decision-making, turning insight into impact. If you love uncovering stories in numbers, influencing strategy, and driving ROI through analytics, this is a great opportunity.
What You’ll Be Doing
- Building and optimising marketing dashboards and reports that empower teams to make evidence-based decisions
- Analysing marketing and customer performance across campaigns, channels and regions
- Supporting A/B testing and experimentation to enhance conversion rates and engagement
- Presenting insights to senior stakeholders and influencing strategic marketing decisions
- Collaborating cross-functionally with analytics and tech teams to ensure data quality and integration
- Managing and developing a small analytics team while helping shape a culture of commercial curiosity
Marketing Analytics Manager
Posted today
Job Viewed
Job Description
Marketing Analytics Manager
Global B2B Brand | Data-Led Growth Focus
Oxfordshire | Hybrid (3 days per week in office)
Salary: £50,000 - £54,000 + 10% bonus + excellent benefits
MKJ Ignite are delighted to be partnering with a leading global brand that is in the midst of an exciting transformation, shifting towards a more commercial and data-first mindset.
They are looking for a Marketing Analytics Manager who can bridge the gap between data and decision-making, turning insight into impact. If you love uncovering stories in numbers, influencing strategy, and driving ROI through analytics, this is a great opportunity.
What You’ll Be Doing
- Building and optimising marketing dashboards and reports that empower teams to make evidence-based decisions
- Analysing marketing and customer performance across campaigns, channels and regions
- Supporting A/B testing and experimentation to enhance conversion rates and engagement
- Presenting insights to senior stakeholders and influencing strategic marketing decisions
- Collaborating cross-functionally with analytics and tech teams to ensure data quality and integration
- Managing and developing a small analytics team while helping shape a culture of commercial curiosity
Head of Subscription Marketing Analytics
Posted 2 days ago
Job Viewed
Job Description
Future is a global leader in specialist media, connecting over 400 million people worldwide with the content, services, and experiences they love. With more than 250 trusted brands, our portfolio includes household names such as The Week , Kiplinger , PC Gamer , Wallpaper , and woman&home . We create loyal, high-value audiences through quality content, marketing, and leading digital platforms, allowing us to monetise in multiple ways including advertising, e-commerce, events, and subscriptions.
Our business is fast-moving and data-led, combining editorial authority with the latest audience development and marketing capabilities. Subscriptions are a strategic priority, and we are investing to become a world-class, data-driven subscription marketing organisation.
What you'll be doing
The Head of Subscription Marketing Analytics, reporting to the Growth Director, will join our Growth Squad within the Subscriptions business as the squads lead analyst. You will be the main data partner to marketing leaders across acquisition and retention, working with our central Strategy and Data & Analytics teams.
Your mission is to lead sustainable subscriber growth and retention by turning insights into clear actionable strategies that optimise, and scale marketing. You will also mentor junior analysts within the squad to develop capability and ensure consistency in delivery.
You will excel at creating growth loops and feedback loops, applying insights from incrementality testing, marketing mix modelling, attribution analysis, and campaign performance measurement. You'll work across the entire subscriber journey, from targeting high-LTV segments in acquisition to understanding and reducing churn, ensuring every marketing decision is guided by data-driven evidence.
Experience that will put you ahead of the curve
- Experience as a marketing analyst in a consumer subscription or recurring revenue business (e.g. media, streaming, consumer services, membership, DTC subscriptions).
- Expertise in acquisition and retention analytics, with experience improving LTV and reducing churn.
- Advanced proficiency in relevant tools: SQL, Excel (can maintain complex spreadsheets)/Google Sheets, GA4, Looker; familiarity with statistical analysis tools and techniques (e.g. R, Python, regression, clustering, and forecasting) for advanced modelling is beneficial but not essential.
- Experience with attribution, incrementality, funnel analysis, and customer segmentation.
- Experience partnering with marketing teams to shape acquisition, retention, and pricing strategies.
- Commercial mindset with the ability to translate complex analysis into tangible growth.
- Simplify complex data for non-technical audiences.
The expected range for this role is £60,000 - £85,000
This is a Hybrid role from our Bath or London Office, working three days from the office, two from home
… Plus more great perks, which include;
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P3
Who are we…
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
*We reserve the right to close the job advert early
Please let us know if you need any reasonable adjustments made so we can give you the best experience!