11 Customer Insights jobs in the United Kingdom
Customer Insights Manager
Posted today
Job Viewed
Job Description
Job Title: Customer Insights and Oversight Manager
Duration: 6 months, extensions likely
Location: Warwick /Hybrid (once to twice per week requirement in the office)
Salary: Highly competitive
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you passionate about understanding customer needs and driving insights in the utilities sector? Do you thrive in dynamic environments where your analytical skills can make a real impact? If so, we have the perfect opportunity for you!
We are on the lookout for a Customer Insights and Oversight Manager to join our dedicated team. In this role, you'll be at the heart of our commitment to providing exceptional customer service and transforming insights into action. Your expertise will help us understand our customers better and ensure we meet their needs effectively.
What You’ll Do:
- Lead the development and execution of customer insights strategies.
- analyse customer feedback and data to identify trends and opportunities.
- Collaborate with cross-functional teams to ensure customer-centric initiatives.
- Oversee quality assurance processes to enhance service delivery.
- Prepare and present insights to stakeholders, driving informed decision-making.
Who You Are:
- A results-oriented professional with a strong background in customer insights and analysis.
- Excellent communicator with the ability to present complex information clearly.
- Detail-oriented with strong problem-solving skills.
- Experienced in project management and working with diverse teams.
- Ideally, you’ll have experience in the utilities sector or a related field.
If you’re ready to make a difference and embark on an exciting journey with us, we’d love to hear from you! Apply today to become our next Customer Insights and Oversight Manager and help shape the future of customer experience in the utilities sector.
Join us in making a positive impact on our customers and our community. We can’t wait to meet you!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.
Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
Customer Insights Analyst
Posted today
Job Viewed
Job Description
Customer Insights Analyst
Up to £51,000
Hybrid - Manchester (2x days in the office)
THE COMPANY
We have partnered with a global organisation operating in the education sector to source a Customer Insights Analyst.
THE ROLE
The role involves analysing customer performance and satisfaction data to uncover trends and identify opportunities for improvement. You will assess how customers engage with products, determine which areas are most effective, and model these behaviours to enhance strategies. Additionally, you will be responsible for developing and maintaining dashboards and reports to track key learning KPIs such as engagement, success rates, and satisfaction.
SKILLS AND EXPERIENCE
SQL or Python.
Power BI or similar (Microsoft Fabrics is advantageous).
Understanding of data modelling.
Experience in the education sector is very advantageous.
APPLY
Send your CV to or apply to below to register your interest.
Customer Insights and Oversight Manager
Posted 6 days ago
Job Viewed
Job Description
Job Title: Customer Insights and Oversight Manager
Duration: 6 months, extensions likely
Location: Warwick /Hybrid (once to twice per week requirement in the office)
Salary: Highly competitive
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you passionate about understanding customer needs and driving insights in the utilities sector? Do you thrive in dynamic environments where your analytical skills can make a real impact? If so, we have the perfect opportunity for you!
We are on the lookout for a Customer Insights and Oversight Manager to join our dedicated team. In this role, you'll be at the heart of our commitment to providing exceptional customer service and transforming insights into action. Your expertise will help us understand our customers better and ensure we meet their needs effectively.
What You'll Do:
- Lead the development and execution of customer insights strategies.
- analyse customer feedback and data to identify trends and opportunities.
- Collaborate with cross-functional teams to ensure customer-centric initiatives.
- Oversee quality assurance processes to enhance service delivery.
- Prepare and present insights to stakeholders, driving informed decision-making.
Who You Are:
- A results-oriented professional with a strong background in customer insights and analysis.
- Excellent communicator with the ability to present complex information clearly.
- Detail-oriented with strong problem-solving skills.
- Experienced in project management and working with diverse teams.
- Ideally, you'll have experience in the utilities sector or a related field.
If you're ready to make a difference and embark on an exciting journey with us, we'd love to hear from you! Apply today to become our next Customer Insights and Oversight Manager and help shape the future of customer experience in the utilities sector.
Join us in making a positive impact on our customers and our community. We can't wait to meet you!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.
Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
Customer Insights and Oversight Manager
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Insights and Oversight Manager
Duration: 6 months, extensions likely
Location: Warwick /Hybrid (once to twice per week requirement in the office)
Salary: Highly competitive
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you passionate about understanding customer needs and driving insights in the utilities sector? Do you thrive in dynamic environments where your analytical skills can make a real impact? If so, we have the perfect opportunity for you!
We are on the lookout for a Customer Insights and Oversight Manager to join our dedicated team. In this role, you'll be at the heart of our commitment to providing exceptional customer service and transforming insights into action. Your expertise will help us understand our customers better and ensure we meet their needs effectively.
What You'll Do:
- Lead the development and execution of customer insights strategies.
- analyse customer feedback and data to identify trends and opportunities.
- Collaborate with cross-functional teams to ensure customer-centric initiatives.
- Oversee quality assurance processes to enhance service delivery.
- Prepare and present insights to stakeholders, driving informed decision-making.
Who You Are:
- A results-oriented professional with a strong background in customer insights and analysis.
- Excellent communicator with the ability to present complex information clearly.
- Detail-oriented with strong problem-solving skills.
- Experienced in project management and working with diverse teams.
- Ideally, you'll have experience in the utilities sector or a related field.
If you're ready to make a difference and embark on an exciting journey with us, we'd love to hear from you! Apply today to become our next Customer Insights and Oversight Manager and help shape the future of customer experience in the utilities sector.
Join us in making a positive impact on our customers and our community. We can't wait to meet you!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.
Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
Sr. Business Intelligence Engineer,Prime Video Channels - Customer Insights
Posted 25 days ago
Job Viewed
Job Description
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. As BIE you will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and reporting as well as generating actionable learnings for the team. Data-driven decision-making is at the core of Amazonu2019s culture and this role will have a direct impact on the decisions and strategy of the Prime Video Channels across multiple territories in Europe.
Key job responsibilities
- Work with Marketing, Partner Management, Content Acquisition Management, other BIE and leadership to identify data needs and requirements
- Build mechanisms to surface knowledge and learnings about to the business
- Set up and maintain self-service infrastructure (e.g. dashboards) for the team
- Generate and present concrete and actionable insights and recommendations for leadership based on sound methodological analysis
- Proactively create new metrics that represent key inputs/outputs of the business
- Support automation processes across the team
- Lead large scale projects data and analytical projects that help scale the business across the EU, or Worldwide
- Work closely with finance team on regular analyses and reporting
Basic Qualifications
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience working directly with business stakeholders to translate between data and business needs
- Experience in the data/BI space
- Experience with data visualization using Tableau, Quicksight, or similar tools
Preferred Qualifications
- Experience managing, analyzing and communicating results to senior leadership
- Master's degree in statistics, data science, or an equivalent quantitative field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Sr. Business Intelligence Engineer,Prime Video Channels - Customer Insights
Posted 25 days ago
Job Viewed
Job Description
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. As BIE you will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and reporting as well as generating actionable learnings for the team. Data-driven decision-making is at the core of Amazonu2019s culture and this role will have a direct impact on the decisions and strategy of the Prime Video Channels across multiple territories in Europe.
Key job responsibilities
- Work with Marketing, Partner Management, Content Acquisition Management, other BIE and leadership to identify data needs and requirements
- Build mechanisms to surface knowledge and learnings about to the business
- Set up and maintain self-service infrastructure (e.g. dashboards) for the team
- Generate and present concrete and actionable insights and recommendations for leadership based on sound methodological analysis
- Proactively create new metrics that represent key inputs/outputs of the business
- Support automation processes across the team
- Lead large scale projects data and analytical projects that help scale the business across the EU, or Worldwide
- Work closely with finance team on regular analyses and reporting
Basic Qualifications
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience working directly with business stakeholders to translate between data and business needs
- Experience in the data/BI space
- Experience with data visualization using Tableau, Quicksight, or similar tools
Preferred Qualifications
- Experience managing, analyzing and communicating results to senior leadership
- Master's degree in statistics, data science, or an equivalent quantitative field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Sr. Business Intelligence Engineer, Prime Video Channels - Customer Insights
Posted 25 days ago
Job Viewed
Job Description
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking a (Sr.) Business Intelligence Engineer (BIE) for our Prime Video Channels (Add-On) business across Europe. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. As BIE you will work closely with our business and finance teams building analytical and statistical/machine learning solutions that drive performance improvements for the business. Key focus areas will be customer insights and engagement as well as overall process optimization. You will act as a consultant to the business surfacing deep insights, providing easy to use tools for analysis and reporting as well as generating actionable learnings for the team. Data-driven decision-making is at the core of Amazon's culture and this role will have a direct impact on the decisions and strategy of the Prime Video Channels across multiple territories in Europe.
Key job responsibilities
- Work with Marketing, Partner Management, Content Acquisition Management, other BIE and leadership to identify data needs and requirements
- Build mechanisms to surface knowledge and learnings about to the business
- Set up and maintain self-service infrastructure (e.g. dashboards) for the team
- Generate and present concrete and actionable insights and recommendations for leadership based on sound methodological analysis
- Proactively create new metrics that represent key inputs/outputs of the business
- Support automation processes across the team
- Lead large scale projects data and analytical projects that help scale the business across the EU, or Worldwide
- Work closely with finance team on regular analyses and reporting
Basic Qualifications
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience working directly with business stakeholders to translate between data and business needs
- Experience in the data/BI space
- Experience with data visualization using Tableau, Quicksight, or similar tools
Preferred Qualifications
- Experience managing, analyzing and communicating results to senior leadership
- Master's degree in statistics, data science, or an equivalent quantitative field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Senior Product Manager - Analytics & Marketing Technology,EU Hardlines Customer Insights & Analytics
Posted 25 days ago
Job Viewed
Job Description
Shape the future of personalised shopping experiences through innovative marketing technology! Join our EU Hardlines Analytics & Marketing Technology team as a Senior Product Manager, where you'll drive innovation in personalisation and marketing automation technologies that impact millions of customers across European marketplaces. In this strategic role, you'll hold the pen on marketing execution strategy for EU Stores while leading two transformative initiatives that bridge our European and global capabilities.
Working as a core partner with our US teams, you'll orchestrate a dual-track approach to innovation. On one track, you'll identify opportunities for localising and implementing US-developed technologies to serve EU's unique multi-marketplace requirements. On the parallel track, you'll lead the development of bespoke EU solutions, developing in-house automation platforms and personalisation tools where needed. This balanced approach ensures we leverage global scale while maintaining the flexibility to address specific European market needs. You'll define the overall personalisation strategy roadmap, manage critical business intelligence priorities, and drive the adoption of new technologies across diverse stakeholder groups.
This position offers a unique opportunity to shape the future of automated & personalised marketing at scale. We're seeking someone who can navigate complex technical landscapes, make architectural decisions that balance immediate needs with long-term scalability, and influence without authority across a matrix organisation spanning multiple European markets. You'll work with advanced technologies and world-class teams, whilst having the autonomy to drive technical innovation that impacts millions of customers. If you're passionate about technology, thrive in complex technical environments, and want to lead the evolution of how we connect with customers across diverse European marketplaces, we want to hear from you.
Key job responsibilities
- Define and execute the EU-wide personalisation strategy roadmap, identifying high-impact opportunities and delivering scalable solutions
- Lead the development of Hands Off the Wheel (HOTW) marketing automation solutions, acting as single-threaded owner for EU PF Marketing
- Collaborate with US teams to unlock new capabilities, negotiating functionality for EU and overseeing its rollout
- Own and evolve in-house automation solutions, overseeing technical delivery and managing solution adoption across teams
- Conduct onboarding and communication of product updates, educating stakeholders on personalisation strategies and automation tools
- Drive standardisation of Campaign Meta Data across EU Stores to enable consistent, accurate, and actionable reporting
- Drive standardisation of Campaign Meta Data across EU Stores to enable consistent, accurate, and actionable reporting
- Manage and evolve Marketing WBR mechanisms
- Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts
About the team
The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and personalisation efforts that impact Hardlines, Softlines, Consumables and Central Marketing Events (including Prime Day). Made up of Business Intelligence Engineers, a team lead and a Senior Product Manager (this position), our vision is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation.
Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing experiences and driving significant operational efficiency. Through our innovative automation platforms, we're transforming how marketing teams work - streamlining campaign scheduling, storefront creation, and performance measurement across product families.
The team balances in-house innovation with strategic partnership with our US counterparts, ensuring solutions meet unique EU multi-marketplace requirements while leveraging global capabilities. Our automation initiatives complement broader global efforts, while our personalisation strategies drive significant incremental revenue. Working at the intersection of marketing technology and automation, we're building scalable solutions that enable EU Stores to execute marketing at scale while delivering highly relevant, personalised experiences to millions of customers.
Basic Qualifications
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience with product cycles of 6+ months
- Experience in product or program management, product marketing, business development or technology
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Knowledge of key customer experience metrics and methodology (e.g., NPS)
- Working directly with Business Intelligence and Applied Scientists to deliver joint goals
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Senior Product Manager - Analytics & Marketing Technology,EU Hardlines Customer Insights & Analytics
Posted 25 days ago
Job Viewed
Job Description
Shape the future of personalised shopping experiences through innovative marketing technology! Join our EU Hardlines Analytics & Marketing Technology team as a Senior Product Manager, where you'll drive innovation in personalisation and marketing automation technologies that impact millions of customers across European marketplaces. In this strategic role, you'll hold the pen on marketing execution strategy for EU Stores while leading two transformative initiatives that bridge our European and global capabilities.
Working as a core partner with our US teams, you'll orchestrate a dual-track approach to innovation. On one track, you'll identify opportunities for localising and implementing US-developed technologies to serve EU's unique multi-marketplace requirements. On the parallel track, you'll lead the development of bespoke EU solutions, developing in-house automation platforms and personalisation tools where needed. This balanced approach ensures we leverage global scale while maintaining the flexibility to address specific European market needs. You'll define the overall personalisation strategy roadmap, manage critical business intelligence priorities, and drive the adoption of new technologies across diverse stakeholder groups.
This position offers a unique opportunity to shape the future of automated & personalised marketing at scale. We're seeking someone who can navigate complex technical landscapes, make architectural decisions that balance immediate needs with long-term scalability, and influence without authority across a matrix organisation spanning multiple European markets. You'll work with advanced technologies and world-class teams, whilst having the autonomy to drive technical innovation that impacts millions of customers. If you're passionate about technology, thrive in complex technical environments, and want to lead the evolution of how we connect with customers across diverse European marketplaces, we want to hear from you.
Key job responsibilities
- Define and execute the EU-wide personalisation strategy roadmap, identifying high-impact opportunities and delivering scalable solutions
- Lead the development of Hands Off the Wheel (HOTW) marketing automation solutions, acting as single-threaded owner for EU PF Marketing
- Collaborate with US teams to unlock new capabilities, negotiating functionality for EU and overseeing its rollout
- Own and evolve in-house automation solutions, overseeing technical delivery and managing solution adoption across teams
- Conduct onboarding and communication of product updates, educating stakeholders on personalisation strategies and automation tools
- Drive standardisation of Campaign Meta Data across EU Stores to enable consistent, accurate, and actionable reporting
- Drive standardisation of Campaign Meta Data across EU Stores to enable consistent, accurate, and actionable reporting
- Manage and evolve Marketing WBR mechanisms
- Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts
About the team
The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and personalisation efforts that impact Hardlines, Softlines, Consumables and Central Marketing Events (including Prime Day). Made up of Business Intelligence Engineers, a team lead and a Senior Product Manager (this position), our vision is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation.
Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing experiences and driving significant operational efficiency. Through our innovative automation platforms, we're transforming how marketing teams work - streamlining campaign scheduling, storefront creation, and performance measurement across product families.
The team balances in-house innovation with strategic partnership with our US counterparts, ensuring solutions meet unique EU multi-marketplace requirements while leveraging global capabilities. Our automation initiatives complement broader global efforts, while our personalisation strategies drive significant incremental revenue. Working at the intersection of marketing technology and automation, we're building scalable solutions that enable EU Stores to execute marketing at scale while delivering highly relevant, personalised experiences to millions of customers.
Basic Qualifications
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience with product cycles of 6+ months
- Experience in product or program management, product marketing, business development or technology
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Knowledge of key customer experience metrics and methodology (e.g., NPS)
- Working directly with Business Intelligence and Applied Scientists to deliver joint goals
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Customer Success Insights Specialist - Digital Learning
Posted 19 days ago
Job Viewed
Job Description
Location/Timezone: UK, Europe, South Africa
Start Date: September 2025
Reports to: Manager of SX Team
Positions Available: 1
We’re looking for a data-fluent CX specialist to help us optimise and scale the end-to-end learner experience across our Career Accelerator programmes.
This role sits at the intersection of data analytics, customer experience, and operational optimisation. You'll use insights to uncover pain points, test solutions, and implement improvements that directly impact learner progression, satisfaction (CSAT), and completion.
This is not a research, design, or delivery support role. It's about building repeatable systems and driving measurable improvements through evidence-led decision-making.
You’ll work closely with Product, Delivery, and Success teams to drive outcomes that are intentional, trackable, and scalable.
What your day to day will look like Own and Optimise the Learner (Customer) Journey- Audit onboarding, orientation, and milestone touchpoints to find and fix friction points.
- Implement scalable changes to improve learner confidence, satisfaction, and completion.
- Ensure interventions align with our “Careers First” value proposition.
- Monitor, analyse, and report on key learner metrics (CSAT, progression, engagement, recommencement).
- Build dashboards and reports to inform decision-making at all levels.
- Interpret behavioural and sentiment data to identify trends, risks, and opportunities.
- Translate insights into targeted interventions, process improvements, and system enhancements.
- Own Success-related OKRs and KPIs, ensuring we hit our benchmarks across progression, CSAT, and completion.
- Report on learner performance and CX effectiveness to senior stakeholders.
- Partner with internal teams to align support models and delivery experiences.
- Design the learner support experience for new launches, using past insights to reduce friction.
- Build feedback loops and early-warning systems to surface learner challenges fast.
- Create playbooks and templates for scaling success across future cohorts.
Requirements
What you’ll need to succeed Must-Have Skills and Experience- Proven experience using data to identify, prioritise, and implement CX or operational improvements
- Strong analytical skills and fluency with dashboards, survey data, and behavioural metrics
- Demonstrated ability to translate insights into measurable actions
- Experience working cross-functionally with teams like Product, Ops, or Strategy
- Comfortable owning KPIs and reporting on performance to leadership
- Experience in digital education, bootcamps, L&D, or a fast-paced start-up or scale-up
- Familiarity with metrics like CSAT, NPS, recommencement, or learner engagement
- Hands-on experience with customer journey optimisation tools or survey platforms
- Experience scaling processes in a high-growth, high-change environment
- Data-driven – You don’t just surface problems; you use evidence to fix them.
- Outcome-oriented – You focus on what works, not just what’s been done before.
- Process-focused – You’re motivated by building scalable systems that improve the customer experience.
- Collaborative – You love working across teams to improve what learners experience day-to-day.
- Proactive – You see what’s coming and solve it before it becomes a problem.
This role is not suitable for applicants coming from an L&D, HR, Learning Design, or UX/UI background.