25 Customer Experience Knowledge Content Manager jobs in London

Director, Editorial and Content Strategy
Do you love to craft and lead content strategies that bring a brand's story to life across every channel?
Do you love aligning diverse stakeholders around a unified editorial vision that drives consistent, high-impact storytelling?
About our TeamElsevier is a global leader in advanced information and decision support for science and healthcare, committed to advancing human progress through trusted content and innovative solutions. With a legacy of over 140 years and a workforce of 9,500 employees worldwide, we support the work of researchers, clinicians, and educators through leading publications such as Cell Press, The Lancet, and Gray's Anatomy. The Global Communications team plays a critical role in building and protecting Elsevier's reputation as a trusted partner and thought leader through impactful communications, channels and relationships.
About the Role
The Editorial and Content Strategy Director will shape and lead Elsevier's global editorial strategy, aligning storytelling across internal and external communications to bring our brand and value story to life. This role partners closely with business segments to ensure content aligns with brand principles and business goals. The ideal candidate brings strong writing skills, experience managing content in complex, matrixed organizations, and a track record of building coherent brand presence through strategic, measurable storytelling.
Responsibilities
+ Develop and maintain a 12-month rolling editorial calendar in coordination with global communications and business segments.
+ Create content strategies that ensure impactful and resonant brand messaging. Optimize content for efficiency and return on investment using performance data.
+ Establish a center of excellence for writing standards and guidelines. Develop tools and training to support consistent writing quality across the organization.
Requirements
+ Develop and communicate a clear vision, translating it into meaningful goals. Maintain a balance between the overall picture and details.
+ Build commitment to team and individual objectives, promoting urgency in reaching goals and following through on commitments.
+ Apply deep knowledge and understanding to work, relating it to the broader business context. Champion the team's technical knowledge within the organization.
+ Provide clear direction and purpose, ensuring people understand how their work fits within the organization. Develop a trusted communication interface between the team and stakeholders.
+ Ask effective questions, collect facts from multiple sources, and propose solutions. Manage day-to-day issues effectively.
+ Create a positive environment that motivates individuals. Employ different motivational strategies for different people and situations.
+ Encourage cooperation and remove barriers to team performance. Facilitate open discussions and seek team members' input.
+ Work with global communications, segment marketing, and content teams to develop and implement editorial plans.
+ Define and oversee content strategy aligned with brand and business goals. Monitor and analyze content performance metrics.
+ Establish and maintain writing principles and standards. Write compelling stories for various platforms as needed.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits specific to the UK region that we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Life assurance
+ Access to a competitive contributory pension scheme
+ Long service awards
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Maternity, paternity and shared parental leave
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts via Perks at Work
To Apply
Please submit your resume with a cover letter specifically outlining your interest in the role. If you receive an error message when adding your cover letter, please combine you CV and cover letter into one document.
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

About the Role:

As an Information Management Consultant , you’ll play a key role in helping our clients take control of their data and documents – not just to stay compliant, but to work smarter, faster, and with confidence.

You’ll work directly with a range of energy sector clients to design, deliver, and embed modern IM strategies, digital solutions, and business process improvements. This is a hands-on consulting role where no two days are the same – one day you might be mapping out an IM improvement roadmap with a client, the next you could be delivering workshops, reviewing tools, or developing best practice guidance.

This is a fantastic opportunity to help shape and implement future-fit information management practices that make a measurable impact.

As the Information Management Consultant, you will:

• Lead the design and delivery of Information Management services that align with client goals and industry best practice
• Assess existing systems and processes, identifying quick wins and longer-term improvement opportunities
• Work closely with stakeholders to understand information needs and embed sustainable, digital-first solutions
• Ensure adoption of IM practices that support information security, data retention, and personal data protection
• Apply business analysis and project delivery skills to execute IM initiatives effectively
• Recommend and support the implementation of improved tools and platforms where appropriate
• Help clients protect their data, optimise how it flows, and support informed, timely decision-making

Requirements

What you'll bring:

• A degree in Information Management or a related discipline, or equivalent hands-on experience
• Proven experience in information, records, or document management within the energy sector
• Understanding of business analysis principles and project delivery methodologies
• Confidence to engage effectively with stakeholders at all levels, including clients and internal teams
• Excellent analytical and problem-solving skills, with experience in business case development and process improvement
• A proactive and self-motivated approach, with the ability to work independently as well as part of a collaborative team
• A genuine passion for improving how organisations manage, protect, and utilise their information assets

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.  

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 
• Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…. 

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Title:
Principal Information Management Specialist - Data Management
Job Posting Description
KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
With a plethora of opportunities on the horizon, the Integrated Solutions Information Management team is looking to connect with the best and the brightest. Our team provides engineering, procurement, construction, and program management services for hydrocarbons and energy transition industries - both onshore and offshore. We offer holistic and value-added solutions across the entire asset life cycle.
A Career at KBR could see you:
+ working in a diverse and challenging environment as part of a team that strives to deliver high-quality and innovative engineering solutions to our customers.
+ develop your skills and gain experience in an inclusive environment which will open a range of career opportunities
+ join a Team of Teams of passionate professionals, working together in a collaborative and supportive environment that encourages creative problem-solving and teamwork to make a positive impact to the world.
+ Work for a company that understands the importance of work-life balance and empowers employees to have the time and the tools they need to deliver their goal.
What do KBR offer?
We offer challenging opportunities, competitive salaries, and a comprehensive benefits package that includes Private Medical Insurance, Employer Pension Contributions, Life Assurance, Personal Accident cover, Income Protection and much more. We also offer flexible working arrangements and the opportunity to make a real difference in the world.
Future Opportunities:
KBR Information Management team supports the engineering function and information systems used, to ensure that engineering data is correct, complete, consistent.
Data Managers administrate data repositories for the storage and maintenance of engineering and supplier data. It involves receiving and performing data transfers, validation, change management, reporting and analysis to ensure effective handover of a complete, accurate dataset.
What you will be doing:
As a Data Manager you will be responsible for development and implementation of Class Library and the setup, management, and operation of Engineering Data Warehouse and the operation of interfaces with engineering applications.
You define data management plans for engineering and supplier data delivery across project phases and interfaces. Development and maintenance of project tag numbering schema, class libraries, deliverable production, reporting and data progress measurement.
Other roles and responsibilities include:
+ Plan, direct, co-ordinate and be the focal point for all data management activities.
+ Liaise with engineering and supply chain to ensure the completion and compliance of data submission.
+ A strong understanding, experience and expertise in the management of Engineering Data Warehouse and Class Library (AVEVA Engineering or Hexagon Smartplant Foundation toolset).
+ Engineering Data Warehouse
+ Configure Grids for data entry.
+ Tag management.
+ Support development of Engineering key list data.
+ User support.
+ Class Library Management (e.g. AVEVA ISM)
+ Define and maintain corporate/project Class Library.
+ Define tag naming format.
+ Configuring controlled value lists, UOMS etc.
+ Manage data to other applications such as AVEVA Net/Engage.
+ Demonstrate strong understanding of IM and Data Management concepts i.e. Data Class Libraries, Interfaces with Engineering Applications etc
+ Manage multi-location, IM data management teams.
+ Liaise with Client and/or Construction and/or Completions team personnel to ensure commissioning/operational hand-over requirements are understood & being met.
+ Define and develop data reports on completeness and statistics.
+ Provide regular reports on completeness of data set.
+ Coordinate with engineering disciplines to resolve any data inconsistencies, errors, or mapping issues.
What you will need:
+ University degree qualification or equivalent oil and gas industry experience.
+ Experience in an Engineering, Designer or information management role.
+ An understanding of relational database applications to analyse, manipulate and transfer data.
+ Experience of using AVEVA Engineering/information standards manager (ISM), Life Cycle Server, SMARTPLANT Foundation.
+ Knowledge of AVEVA Net, AVEVA Engage and AIM an advantage.
+ SSRS, OBIEE, Power BI reporting or similar required. PML, procedural SQL etc an advantage.
+ Working knowledge of CFIHOS or other equivalent class libraries.
Life at KBR.
We attract the best minds as our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with innovative solutions. We are a diverse team of experienced projects managers, technical specialists, commercial professionals and engineers. Competitive benefits and professional development, we empower people to use all their potential, creating meaningful change for themselves and clients.
When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we're defining tomorrow's challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability.
At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.
#LI-PS1

Title:
Principal Information Management Specialist - 3D CAD (SMARTPLANT S3D)
KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 29 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
KBR is looking for a Principal Information Management Specialist - 3D CAD (SMARTPLANT S3D) to work in our Leatherhead office.
Under broad direction, oversees and performs the full range of activities associated with 3D CAD coordination, management, and system administration activities.
Manage system set-up, admin and maintenance. Ensure the project specified deliverables can be produced from the model and that the content complies with the Company and client standards and conventions. Co-ordinate with Engineering Systems support for the prompt resolution of CAD application issues.
Develop and implement the 3D CAD management plan incorporating project and contractual requirements. Develop specifications and procedures. Provide 3D model management processes and support the development of the 3D Multi-discipline SMARTPLANT S3D model.
Responsibilities include the management of the SMARTPLANT S3D 3D model, global working, system administration, user support and clash management. Provide multi-discipline CAD coordination and user support.
Job Roles:
+ Accountable for the creation and implementation of CAD Management policies, plans, specifications, and procedures including naming convention, hierarchy conventions, attributes/data content and ensuring compliance.
+ Develop 3D model hierarchy and naming conventions to align with Project requirements.
+ 3D CAD Execution plan.
+ Responsible for the development of detailed work instructions and job notes.
+ Accountable for the success of CAD Management activities and deliverables in accordance with agreed schedules, focused on achieving project goals and objectives.
+ Establish, maintain, and improve of CAD Management processes, systems and tools to aid efficiency and effectiveness.
+ Communicate regularly with multi office CAD teams by use of regular coordination meetings, briefing sessions to share knowledge, best practices and lessons learned.
+ Support and ensures the correct deployment and utilization of CAD Management systems.
+ Development of discipline 2D deliverables from SMARTPLANT S3D
+ Generation of regular project Review models.
+ Incorporation of supplier 3D model for space reservation and clash detection.
+ Generation of project 3D visualisation images, using Navisworks.
+ Manage software problems and reporting to KBR Service desk
+ Support introduction and upgrade of software/application versions
+ Desktop support/troubleshooting of SMARTPLANT 3D applications
+ Interface with IM Data management to provide 3D model progress measurement and coordinated 2D and 3D data flow
+ Support 3D model object engineering and model status reporting.
+ Clash management and reporting.
Experience/Technical Skills
+ a relevant number of years' 3D CAD management experience in Oil & Gas Projects or large Engineering Project is required.
+ System setup, configuration, global workshare, administration, and user support.
+ Preparation of Catalogues and specifications.
+ Degree qualification or equivalent oil and gas industry experience.
+ Experience of 2D CAD system admin (advantage).
+ SMARTPLANT S3D global management and global working methodology.
+ SMARTPLANT S3D or Discipline Design experience for a relevant number of years.
+ PL expressions/programming (an advantage).
+ Deliverable/drawing setup, and configuration and production support.
+ Isometric production.
+ SMARTPLANT Review / Navisworks and model review coordination.
+ Development of plans, specification, procedures and work processes.
+ Application training and user support
+ 3D model review SPR.
+ MTO data output.
Personal Qualities
+ Must be a good communicator (oral and written), confident, assertive, self-motivated, team leader, goal orientated, innovative, and proactive.
+ Knowledge sharing.
+ Must be able to accept responsibility and understanding of accountability.
+ Able to identify & facilitate the effective resolution of problems, making optimal use of available resources.
+ Must be able to interact at all levels of the organisation.
+ Able to work in a team under minimal supervision.
+ Be proactive and self-motivated/committed to improvement.
+ Ability and willingness to travel when necessary.
Required Competencies:
+ a relevant number of years of experience in Oil & Gas/ Engineering Industry CAD Management.
+ relevant Supervisory/Management of system and team support experience required.
KBR Company Information
When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we're defining tomorrow's challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability.
At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.
Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services.
As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.
#LI-PS1

Management Information Reporting Analyst

Cantello Tayler Recruitment is currently recruiting for a Management Information Reporting Analyst to join a growing organisation based in Staines to help design an automated process to deliver reports for each level of stakeholder within the business. A hybrid role after probation, with competitive benefits.

The Management Information Reporting Analyst responsibilities include:

• Develop automated processes to produce bespoke reporting in a timely manner for key stakeholders.
• Create an internal 'quality score' scorecard which clearly indicates strengths and areas of improvement within the business.
• Ability to run specific queries using raw data to provide factual information for stakeholders.
• Compare actual financial information vs budget to ensure departments are within their spending limits.
• Assist finance in producing presentable reports for board packs and meetings.
• Assist finance with the automation of management account information using Power BI, particularly when volumes are involved.
• Running various data volumes and comparisons to highlight market changes, trends and to help assist with forecasting.
• Track KPIs and include these within detailed reporting for board and senior management review whilst communicating these with stakeholders.
• Help assist other employees with reporting queries and provide expert advice on data analysis and the use of Power BI.

The Management Information Reporting Analyst required skills and experience:

• Degree in computer science or a related field is preferred but not essential
• A minimum of 2+ years working in finance/reporting role is preferred
• Knowledge of the private medical insurance industry would be essential for this role
• Proven expertise in working with Power BI, MS Fabric and Python
• Experience building data models
• Experience with Git preferred, but not essential
• Excellent analytical skills with attention to detail
• Knowledge of basic business principles & the importance of meeting deadlines
• Proficiency in all Microsoft office products and particularly in Excel & PowerPoint
• A desire in developing automated processes
• A strong team player who can prioritise tasks to increase productivity
• Exceptional attention to detail, accuracy and the ability to meet deadlines
• Strong communication skills, both written and verbal
• Ability to problem solve and a strong desire to improve processes to avoid future challenges
• Recognise that a flexible working approach is needed due to high pressured times during the financial year

If this Management Information Reporting Analyst role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.

Management Information Reporting Analyst

Cantello Tayler Recruitment is currently recruiting for a Management Information Reporting Analyst to join a growing organisation based in Staines to help design an automated process to deliver reports for each level of stakeholder within the business. A hybrid role after probation, with competitive benefits.

The Management Information Reporting Analyst responsibilities include:

• Develop automated processes to produce bespoke reporting in a timely manner for key stakeholders.
• Create an internal 'quality score' scorecard which clearly indicates strengths and areas of improvement within the business.
• Ability to run specific queries using raw data to provide factual information for stakeholders.
• Compare actual financial information vs budget to ensure departments are within their spending limits.
• Assist finance in producing presentable reports for board packs and meetings.
• Assist finance with the automation of management account information using Power BI, particularly when volumes are involved.
• Running various data volumes and comparisons to highlight market changes, trends and to help assist with forecasting.
• Track KPIs and include these within detailed reporting for board and senior management review whilst communicating these with stakeholders.
• Help assist other employees with reporting queries and provide expert advice on data analysis and the use of Power BI.

The Management Information Reporting Analyst required skills and experience:

• Degree in computer science or a related field is preferred but not essential
• A minimum of 2+ years working in finance/reporting role is preferred
• Knowledge of the private medical insurance industry would be essential for this role
• Proven expertise in working with Power BI, MS Fabric and Python
• Experience building data models
• Experience with Git preferred, but not essential
• Excellent analytical skills with attention to detail
• Knowledge of basic business principles & the importance of meeting deadlines
• Proficiency in all Microsoft office products and particularly in Excel & PowerPoint
• A desire in developing automated processes
• A strong team player who can prioritise tasks to increase productivity
• Exceptional attention to detail, accuracy and the ability to meet deadlines
• Strong communication skills, both written and verbal
• Ability to problem solve and a strong desire to improve processes to avoid future challenges
• Recognise that a flexible working approach is needed due to high pressured times during the financial year

If this Management Information Reporting Analyst role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.

THIS IS AN UNPAID VOLUNTEERING ROLE.

Role Title: Knowledge Manager

Role Nature: Volunteer

Location: Home-based

The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change.

We are looking to recruit two highly motivated and enthusiastic VOLUNTEERS acting as Knowledge Managers to join our Director-General’s Office (Programme Coordination Section). The ideal candidate is driven and experienced, and looking to make a difference in international climate change governance.

The successful candidate will be responsible for promoting collective learning and facilitating the sharing of knowledge within BCI and governmental stakeholders worldwide as appropriate. The knowledge manager is expected to foster an environment conducive to knowledge exchange and learning by promoting techniques for knowledge sharing that include skill directories, collaborative ways of working, etc.

Responsibilities:

• To develop and champions best practice in using, sharing, and exploiting new knowledge generated by BCI research programs;
• To coordinate and facilitate knowledge management improvements for the benefit of the organization;
• To develop the right networks and relationships to ensure knowledge management is integral to strategic-decision making process across the organization;
• To exploit opportunities for the organization to derive maximum benefit from its newly generated knowledge and expertise in climate technology policy and regulations;
• To lead by example through proactively contributing to all forums for knowledge, sharing own knowledge, and reinforcing the value of knowledge to the organization;
• To develop appropriate knowledge management policies and strategies that ensure continuity of access to corporate knowledge, throughout the technological and organizational change;
• To ensure any captured knowledge is managed in line with organizational Information Management standards, including lifecycle management;
• To develop innovative approaches for acquiring, maintaining, and managing knowledge, e.g. coordinating the production of project summaries, video capture, and case studies for partner governments, etc.

Requirements

Skills & Abilities

• Excellent English writing skills, including the ability to develop effective working relationships, work flexibly across professional and operational boundaries, and communicate professionally with internal and external stakeholders at all levels;
• Proven ability to effectively multitask and prioritize work;
• Good knowledge of archive, file, and database management;
• Good communications skills and expert planning skills;
• Able to transform the ideas of management and implement appropriate solutions in the organization;
• Good analyzing skills and ability to tackle critical situations;
• Ability to maintain constructive work relationships with all division officers;
• Excellent attention to detail and a proactive attitude is an indispensable skill required for this role.

General & Specialist Knowledge

• Excellent use of Microsoft Office package (including Outlook, Word, Excel, and Powerpoint) is essential to perform in this role;
• Some knowledge on topics central to the BCI such as climate change, climate finance, and blockchain technology preferred but not essential.

Education & Training

• A bachelor's or master's degree in business management or related disciplines, or working knowledge in knowledge management.

Relevant Experience

• Understanding of knowledge or content management approaches, principles, and digital tools
• Ability to develop knowledge management strategy and objectives
• Experience in building constructive relationships with stakeholders; and
• Experience working independently and with teams to drive forward projects using your own initiative.

Benefits

What difference will you make?

Blockchain and other emerging technologies. Climate change and sustainability. These are two hot topic groups that have been headlining media outlets, dominating conferences & events, and gaining increasing traction in research and pilot projects. BCI is here as an expert platform to help governments, inter-governmental and regional organizations as well as relevant corporates to negotiate the complex landscape of emerging technologies for environmental good. We cement our expertise by putting in the hard work in researching, identifying, and analyzing the applications of emerging technologies so that informed decisions can be made by the stakeholders in the climate change and action network.

One of the most important aspects of BCI’s mission is to support legislators and policymakers to create an enabling environment for the adoption of distributed ledger technologies. To that end, this opportunity will ensure BCI is financially sustainable before we make the developing-country communities sustainable.

Benefits you will get from volunteering with BCI are enormous and some include:

• You will hone or learn new skills including research, presentation, writing, professional etiquette,
• Your mind will be mentally stimulated, hence providing you with a sense of purpose;
• You will advance and boost your professional career by helping you to make professional connections and giving you real-world experience at the intersection between climate and emerging technologies; and
• Help you develop long-lasting professional relationships with others. People who come together to make the world a better place forge a close connection.

Selection Process

As a voluntary organization, we are pleased to open the door for candidates who may not have the prior experience they need to start, progress, or switch their careers. To recruit the most suitable, talented, or potential new members out of the volume of applications received, it is the BCI’s policy to also consider inexperienced candidates to fill our voluntary unpaid roles as long as they can demonstrate the skills required in the written assessment. In the selection process, most candidates will be invited to complete the following assessment.

Section A: Verbal and Numerical Reasoning (20 multiple-choice questions)

Section B: Situation Judgement Test (20 multiple-choice questions)

Section C: In-Tray Exercise (An open-ended assessment relevant to the duties of the role)

Candidates who pass all three sections will be invited to attend a phone screening, first interview, and final interview online.

Senior Content Manager

40,000 - 45,000 + Bonus + Excellent Benefits

Hybrid

London

Leading media events and publishing business seeks highly talented Conference Producer and writer/editor to join their team working across b2b events and reports.

The role involves producing and managing high-quality and commercially attractive content across their portfolio of international b2b conferences as well as writing across their reports. There is also scope to moderate their webinars.

The successful candidate will have the ability to research, plan and develop content for multiple events and build strong relationships internally and externally.

This role will involve 3-5 international travel trips a year to the US, Asia and Europe.

Senior Content Manager - Job duties & responsibilities:

• Carry out high quality primary research with industry leaders to develop unique programme content.
• Advisory panel meetings and running programme planning meetings
• Sourcing, inviting, confirming and briefing the highest calibre of speakers
• Speaker care administration
• Curate exciting content
• Working closely with the marketing team to generate innovative and amazing content to support conference marketing campaigns.
• Shape new session formats that are innovative and interactive
• Write reports Moderate Webinars

Senior Content Manager - Profile Required:

• An excellent track record in conference production and/or writing/editorial, ideally 2 years +
• Ability to meet deadlines and work comfortably under pressure, managing multiple projects
• Strong academic background
• Strong communication skills and attention to detail
• Excellent copy-writing skills a plus
• Must have the ability to manage professional internal and external relationships
• Energetic, enthusiastic, confident, and self-motivated
• Excellent attention to detail
• Entrepreneurial spirit and a readiness to take responsibility for your work

Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Senior Content Manager

40,000 - 45,000 + Bonus + Excellent Benefits

Hybrid

London

Leading media events and publishing business seeks highly talented Conference Producer and writer/editor to join their team working across b2b events and reports.

The role involves producing and managing high-quality and commercially attractive content across their portfolio of international b2b conferences as well as writing across their reports. There is also scope to moderate their webinars.

The successful candidate will have the ability to research, plan and develop content for multiple events and build strong relationships internally and externally.

This role will involve 3-5 international travel trips a year to the US, Asia and Europe.

Senior Content Manager - Job duties & responsibilities:

• Carry out high quality primary research with industry leaders to develop unique programme content.
• Advisory panel meetings and running programme planning meetings
• Sourcing, inviting, confirming and briefing the highest calibre of speakers
• Speaker care administration
• Curate exciting content
• Working closely with the marketing team to generate innovative and amazing content to support conference marketing campaigns.
• Shape new session formats that are innovative and interactive
• Write reports Moderate Webinars

Senior Content Manager - Profile Required:

• An excellent track record in conference production and/or writing/editorial, ideally 2 years +
• Ability to meet deadlines and work comfortably under pressure, managing multiple projects
• Strong academic background
• Strong communication skills and attention to detail
• Excellent copy-writing skills a plus
• Must have the ability to manage professional internal and external relationships
• Energetic, enthusiastic, confident, and self-motivated
• Excellent attention to detail
• Entrepreneurial spirit and a readiness to take responsibility for your work

Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.