2,729 Customer Facing Positions jobs in the United Kingdom

We are a dynamic UK-based technology company that is fundamentally changing the way international logistics operates. We’ve built deep credibility in the supply chain, partnering with more than 60 global leaders to eliminate manual processes, unify fragmented systems, and unlock intelligence at scale. Along the way, we’ve raised over $45M from Bessemer Venture Partners and Eight Roads to accelerate this mission.

With the launch of our next-generation agentic platform, we’re doubling down on our supply chain roots while laying the groundwork to expand into new industries. Designed to handle messy data, fragmented systems, and people-intensive workflows, our platform is already proving its versatility. Customers in finance demonstrate how these same capabilities translate seamlessly into finance, insurance, and beyond, validating our vision of Raft as the enterprise AI platform that can scale across industries.

As we continue to grow, we’re looking for a Customer-Facing Technical Program Manager — part Technical Program Owner, part Forward Deployed Engineer who can work directly with enterprise customers to implement, debug, and optimize AI-driven solutions. This is great for someone who thrives in ambiguity and excels at driving forward momentum across multiple stakeholders.

This person is a hands-on problem solver, a connector of people and context, and a translator between technical and business worlds. You’ll work directly with enterprise customers and internal teams to deliver short-cycle, high-impact initiatives, coordinating engineers, aligning priorities, and ensuring successful outcomes in dynamic environments. You’ll engage deeply with customer engineering teams to ensure successful deployments, troubleshoot integration issues, and creatively build solutions using our platform and existing toolsets.

This isn’t a process-heavy PM role. It’s about situational leadership, creativity, influence, and execution. This is a high-impact, customer-facing technical role,  ideal for someone who loves working close to real users, enjoys solving ambiguous problems, and thrives in a fast-moving environment where AI is applied in the real world.

Drive Complex, Fast-Moving Programs

• Coordinate multiple workstreams with internal engineers, data scientists, and external customer teams.
• Keep everyone aligned — proactively communicate updates, risks, and next steps across functions and time zones.
• Unblock issues quickly by finding creative paths forward using the tools, people, and information available.
• Lead short-term technical projects to deploy and integrate our AI platform within enterprise environments.
• Debug and troubleshoot customer issues in real time — from data ingestion to model inference and API integrations.
• Rapidly prototype or configure creative solutions using our existing tools, SDKs, and APIs.
• Collaborate with Product and Engineering to identify feature gaps and influence roadmap priorities based on field learnings.

Customer Engagement

• Serve as the technical point of contact during deployment or pilot phases.
• Translate customer objectives into actionable, time-bound technical plans.
• Deliver technical clarity and confidence during high-stakes customer engagements.

Be a Creative Problem Solver

• Dive into technical details when needed: debug integrations, validate data flows, test features, and write clear engineering tickets or documentation.
• Use existing APIs, scripts, and workflows to prototype or patch together practical solutions.
• Continuously apply AI tools (e.g., for summarization, debugging, code generation, documentation, or workflow automation) to move faster and smarter.

Influence Without Authority

• Build credibility through competence and calm under pressure.
• Use soft power to align internal and external stakeholders — whether convincing a customer to adjust scope or persuading an engineering team to re-prioritize.
• Frame trade-offs clearly and help everyone focus on what drives the greatest value fastest.

• 5+ years of experience in Technical Program Management, Forward Deployed Engineering, or Customer Engineering roles in SaaS or AI-related companies.
• Deep comfort operating across technical and non-technical domains; ability to talk APIs one minute and business impact the next.
• Strong debugging and troubleshooting instincts — you don’t stop at identifying a problem; you help find or prototype a fix.
• Exceptional communication and stakeholder management skills — written, verbal, and async.
• Proven ability to influence, negotiate scope, and align teams in high-stakes, fast-moving environments.
• Daily use of AI tools in your workflow; ideally, you’re AI-native — comfortable prompting, automating, and leveraging models creatively.

Nice-to-Haves

• Familiarity with AI/ML concepts, data pipelines, or enterprise integrations.
• Experience with Python, SQL, or scripting for light debugging or validation tasks.
• Exposure to high-growth Series A–C environments or enterprise deployment programs.

• Operate at the heart of technology strategy in a cutting-edge enterprise AI company.
• Gain exposure to the inner workings of a high-growth startup and help shape its scaling journey.
• Partner closely with senior leadership, including the CTO, CEO, and executive team.
• Build systems and processes that have a lasting impact on the company’s trajectory.
• Work in a high-energy, collaborative, and multicultural environment.

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com