1632 Customer Facing Positions jobs in Blackburn

We are seeking an organised and customer-focused Customer Support Coordinator to join a team within the Energy & Natural Resources industry. This temporary role requires exceptional attention to detail and the ability to handle customer queries efficiently in a fast-paced environment.

Client Details

The company is a recognised name in the Energy & Natural Resources industry, known for its commitment to providing reliable services to its customers. They offer a supportive and structured working environment that values high-quality customer service.

Description

• Handle incoming customer enquiries via phone and email, ensuring prompt resolution.
• Maintain accurate customer records and update internal systems as needed.
• Collaborate with internal teams to resolve customer issues effectively.
• Monitor and track customer service requests to ensure timely follow-up.
• Provide clear and concise information to customers regarding services and procedures.
• Assist in identifying areas for process improvements within the customer service department.
• Prepare and deliver regular updates on customer service metrics to the team lead.
• Support the on-boarding process for new customers by providing necessary guidance and materials.

Profile

A successful Customer Support Coordinator should have:

• Previous experience in a customer service or support role, ideally within a similar industry.
• Strong communication skills, both written and verbal.
• SAP experience would be beneficial, but not essential
• Proficiency in using customer relationship management (CRM) software or similar tools.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Problem-solving skills with a customer-focused approach.
• Can commit to a 2/3 month temporary role.

Job Offer

In return, our client can offer:

• Temp to perm opportunity.
• Free on-site parking.
• Weekly pay & competitive pay rate.
• A chance to join a leading business.

Customer Support Agent

Are you passionate about delivering frontline support to patients, carers, and professionals?

If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.

Location: Work from home

Pay Rate:

• 13.19 per hour

Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays

Working Hours:

• Full-time 35 hours/week
• Monday to Friday (9am - 5pm)
• 5 days/week

Initial Training Period: 3 weeks training (remote - virtual)

Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.

This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.

What You'll be Doing:

• Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
• Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
• Book appointments and coordinating care in line with clinical requirements.
• Maintain accurate and timely records in our systems (e.g., Salesforce).
• Recognise and appropriately escalate safeguarding concerns or service disruptions.
• Work collaboratively with colleagues and supporting team cover to ensure service continuity.
• Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
• When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.

What We're Looking For:

Essential:

• Minimum 3 years' experience in a customer-facing or support role.
• Proven ability to remain composed and compassionate under pressure.
• Strong interpersonal and communication skills - both written and verbal.
• Experience using databases and managing confidential information responsibly.
• A personal sense of accountability and commitment to quality.

Desirable:

• Knowledge of mental health or healthcare environments.
• Experience with Salesforce or similar CRM systems.
• An understanding of safeguarding and sensitive issue handling.

What we can offer to you:

• 24,000 annual salary
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Support Executive
Permanent Role
South Manchester
£23,000 to £4,000
Fully Office Based – no Hybrid
Hours are Mon to Fri 9am to 5.00pm with 1 hour lunch break - 35 hour working week
Free Parking

This is a great opportunity to join a leading manufacturing company who are leaders within their field. They are passionate about what they do and delivering excellent customer service throughout the process. They have some big projects lined up for 2026 and you would be a part of delivering these.

This role is fully Customer Service focused and you will be heavily involved in process ordering high volumes daily and updating customers throughout the whole process from initial ordering to delivery.

The role will involve:

• Providing excellent customer service to clients of all levels.
• Taking a large amount of inbound calls from customers.
• Processing sales orders on the inhouse system accurately and efficiently.
• Updating clients on the process of their orders on the telephone and email.
• Updating clients on delivery dates and amendments.
• Liaising with internal departments on daily orders and delivery schedules.
• General administrative duties to support the team in place.

You would be part of a team of 3 who work closely together and support one another to deliver results. You would be assigned your own geographical area and would support clients based within this.

You would be joining a hard-working dedicated team with the chance to really make an impact and make the role your own.

Ideally you will have experience within a customer service order processing role within a building or manufacturing environment. This will help with your understanding of production and technical specifications.

The company offers:

• Monthly bonus - up to £2 per month - an extra 400 per year
• Free parking
• 28 days holiday annually plus bank holidays
• Private Health Insurance
• Pension plan
• Christmas and Summer closure to be taken out of annual leave
• Social events

This is an opportunity to join an established company who treat their staff well and ensure they are rewarded for the hard work that they do.

If this sounds interesting and you would like to discuss further then please call me today on (phone number removed) or email (url removed)

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide technical support and troubleshooting assistance for products and services.
• Guide customers through product features, functionalities, and troubleshooting steps.
• Process customer orders, returns, and exchanges accurately.
• Escalate complex issues to relevant departments or senior support staff.
• Document all customer interactions and resolutions in the CRM system.
• Identify and report trends in customer issues to aid product improvement.
• Contribute to building a positive and helpful customer experience.
• Maintain up-to-date knowledge of products, services, and support procedures.
• Collaborate with team members and other departments to resolve customer issues.

• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to explain technical information clearly and concisely.
• Patience, empathy, and a customer-centric attitude.
• Experience in a hybrid work environment is beneficial.
• Ability to manage time effectively and prioritize tasks.
• High school diploma or equivalent; further education or certifications are a plus.
• Familiarity with relevant industry products/services is an advantage.

• Lead, train, and mentor the customer support team to achieve high performance standards.
• Oversee daily support operations, ensuring efficient and timely resolution of customer issues across multiple channels (phone, email, chat).
• Develop and implement customer service policies and procedures to enhance service quality.
• Handle escalated customer complaints and complex inquiries with professionalism and empathy.
• Monitor customer feedback and support metrics (e.g., response time, resolution rate, CSAT) and identify areas for improvement.
• Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and provide feedback.
• Manage team schedules, workload distribution, and performance reviews.
• Contribute to the development and delivery of customer support training materials.
• Identify opportunities for process improvements and implement best practices in customer service.
• Champion a customer-centric culture within the team and the wider organization.

• Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to manage and motivate a team effectively.
• Proficiency in Microsoft Office Suite.
• A proactive approach to identifying and resolving issues.
• Experience working in a hybrid environment is advantageous.

• Lead, coach, and mentor a team of customer support representatives, fostering a positive and productive work environment.
• Monitor team performance, set individual and team goals, and conduct regular performance reviews.
• Handle complex customer inquiries and escalations, ensuring timely and satisfactory resolution.
• Develop and implement customer support procedures and best practices to improve efficiency and customer satisfaction.
• Train new team members on product knowledge, support tools, and company policies.
• Analyze customer feedback and support metrics to identify areas for improvement and implement solutions.
• Collaborate with other departments, such as Sales and Product Development, to address customer needs and provide feedback.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Manage team scheduling, workload distribution, and resource allocation.
• Act as a point of contact for customer complaints and ensure appropriate action is taken.

• Proven experience (3+ years) in a customer service role, with at least 1-2 years in a team lead or supervisory capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong understanding of customer service principles and best practices.
• Proficiency with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional problem-solving, conflict resolution, and de-escalation abilities.
• Outstanding communication and interpersonal skills, both written and verbal.
• Ability to analyse data and generate reports on team performance and customer satisfaction.
• Strong organisational and time-management skills.
• Experience in training and onboarding new staff.
• A genuine commitment to delivering outstanding customer experiences.

• Responding to customer queries via phone, email, and live chat in a timely and accurate manner.
• Investigating and resolving customer complaints and issues with a high degree of empathy and efficiency.
• Documenting customer interactions and resolutions in the CRM system.
• Identifying trends in customer issues and providing feedback to product and development teams for service improvement.
• Developing and maintaining a comprehensive knowledge base of products and services.
• Assisting with the onboarding and training of new customer support representatives.
• Participating in team meetings and contributing to process improvement initiatives.
• Ensuring adherence to company policies and service level agreements (SLAs).

• Handle escalated customer inquiries via phone, email, and chat with professionalism and efficiency.
• Troubleshoot and resolve complex technical issues, providing in-depth solutions.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Mentor and guide junior customer support representatives.
• Assist in training new team members on support processes and best practices.
• Manage customer escalations and ensure timely resolution.
• Contribute to the development and implementation of new support strategies.
• Monitor customer support metrics and identify areas for improvement.
• Proactively engage with customers to ensure their satisfaction and success.
• Represent the company with empathy, clarity, and a commitment to customer service excellence.

• Respond to customer inquiries in a timely and professional manner across multiple communication platforms.
• Diagnose and resolve technical and non-technical customer issues, escalating complex problems to relevant departments when necessary.
• Provide clear, concise, and accurate information regarding product features, usage, and troubleshooting steps.
• Maintain detailed records of customer interactions, transactions, comments, and complaints within our CRM system.
• Contribute to the development of knowledge base articles, FAQs, and other self-service resources.
• Identify trends in customer inquiries and provide feedback to product and engineering teams for continuous improvement.
• Assist in training and mentoring junior support staff.
• Proactively engage with customers to ensure their satisfaction and gather feedback.
• Adhere to company policies and procedures, ensuring data privacy and security.
• Contribute to a positive and collaborative remote team environment.

• Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
• Excellent communication skills, both written and verbal, with a clear and friendly tone.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced remote environment.
• Adept at understanding and explaining technical concepts to non-technical users.
• High school diploma or equivalent; further education or certifications are a plus.
• Must be self-disciplined, motivated, and able to work autonomously.
• Demonstrated ability to work collaboratively within a remote team.
• Experience with (Specific Product/Service Area relevant to the fictional company) is highly desirable.