What Jobs are available for Customer Facing Positions in Blackburn?
Showing 76 Customer Facing Positions jobs in Blackburn
Customer Support Specialist
Posted 6 days ago
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Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and live chat.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through step-by-step solutions.
- Educate customers on product features, functionalities, and best practices to maximize their benefit from our offerings.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical problems to higher support tiers or relevant departments when necessary.
- Contribute to the development and maintenance of customer support documentation, FAQs, and knowledge base articles.
- Gather customer feedback and insights to identify areas for product and service improvement.
- Strive to achieve and exceed customer satisfaction targets through efficient and effective problem resolution.
- Collaborate with the product and development teams to report bugs and suggest feature enhancements based on customer feedback.
- Maintain a high level of product knowledge and stay updated on new releases and updates.
- Ensure all customer interactions are handled with empathy, professionalism, and a commitment to customer retention.
Qualifications and Experience:
- Proven experience in a customer support or technical support role.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with software applications and basic IT principles.
- A patient, empathetic, and customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
This is an exciting opportunity to join a dynamic company and make a real difference in the customer experience.
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                    Customer Support Specialist
Posted 12 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate product information and technical support to customers.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process customer orders, returns, and exchanges according to company policies.
- Escalate complex customer issues to supervisors or relevant departments.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer satisfaction and service processes.
- Gather customer feedback and relay it to the relevant teams.
- Ensure a high level of customer retention through excellent service.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; further education or certification in a relevant field is a plus.
- Minimum of 1-2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using computers and basic software applications.
- Familiarity with CRM systems and ticketing software is advantageous.
- Ability to multitask, prioritise, and manage time effectively.
- A genuine passion for providing outstanding customer service.
- Ability to remain calm and professional under pressure.
- Team player with a positive attitude.
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                    Customer Support Specialist
Posted 18 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues and customer complaints effectively.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Assist customers with onboarding, account setup, and product usage questions.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Contribute to the development and maintenance of help center articles and FAQs.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Collaborate with team members to share knowledge and best practices.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal, with a patient and friendly demeanor.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a hybrid environment, splitting time between the Manchester office and remote work.
- A passion for helping people and a commitment to delivering excellent customer experiences.
- Experience with (mention specific software/industry if applicable) is a plus.
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                    Customer Support Specialist
Posted 20 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, services, and best practices.
- Process customer requests, such as order modifications, cancellations, or account updates.
- Escalate complex issues to appropriate departments or senior team members when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify opportunities to improve customer satisfaction and loyalty.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to company policies and procedures to ensure consistency and quality of service.
- Gather customer feedback and provide insights to improve products and services.
- Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
Qualifications:
- Previous experience in a customer service or support role is highly desirable.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using customer support software and tools.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a positive attitude.
- Ability to work independently and as part of a remote team.
- Tech-savviness and ability to quickly learn new software and systems.
- High school diploma or equivalent; further education or certifications are a plus.
- A quiet and dedicated workspace with reliable internet access.
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                    Senior Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Handle escalated customer issues, demonstrating advanced problem-solving skills and a deep understanding of the company's product suite.
- Develop and maintain a comprehensive knowledge base of product information, troubleshooting guides, and customer FAQs.
- Train and mentor junior support staff, sharing best practices and fostering a culture of continuous improvement.
- Collaborate with product development and engineering teams to identify and report recurring issues, contributing to product enhancements.
- Proactively identify opportunities to improve the customer support process and customer satisfaction scores.
- Manage customer relationships, ensuring a high level of engagement and retention.
- Contribute to the development and implementation of new support strategies and tools.
- Monitor support queues and ensure Service Level Agreements (SLAs) are consistently met.
- Provide feedback to management on customer trends and potential product improvements.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
Qualifications:
- Proven experience (minimum 3 years) in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity.
- Exceptional communication, interpersonal, and active listening skills.
- Strong technical aptitude and the ability to quickly learn new software and systems.
- Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to work effectively under pressure and manage multiple priorities.
- A proactive, can-do attitude and a passion for delivering outstanding customer service.
- Experience in the tech industry is highly advantageous.
- Familiarity with ITIL best practices is a plus.
- Excellent written and verbal English communication skills.
- A strong understanding of common IT issues and solutions.
This is an exciting opportunity to make a significant impact within a forward-thinking company, offering a competitive salary and benefits package. The role operates on a hybrid model, combining the benefits of remote flexibility with in-person collaboration.
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                    Lead Customer Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Lead and mentor a remote team of Customer Support Engineers.
- Develop and implement best practices for customer support processes.
- Provide advanced technical support and troubleshooting for software products.
- Manage and resolve escalated customer issues efficiently.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Analyze support ticket data to identify trends and areas for product improvement.
- Collaborate with Engineering and Product teams on bug fixes and feature requests.
- Ensure high levels of customer satisfaction and retention.
- Monitor and report on key support metrics (response times, resolution rates).
- Foster a customer-centric culture within the support team.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in customer support, technical support, or a similar role.
- Demonstrated experience in leading or mentoring a support team.
- Strong technical aptitude and ability to troubleshoot complex software issues.
- Proficiency with helpdesk software and CRM systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a remote team.
- Experience with API troubleshooting and integration concepts.
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                    Customer Support Specialist (Hybrid)
Posted 3 days ago
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Job Description
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Senior Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
- Provide high-level technical and customer support via phone, email, and chat.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Develop and maintain customer support documentation and knowledge base articles.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Analyze customer feedback and support trends to identify areas for service improvement.
- Collaborate with product and development teams to relay customer insights and influence product enhancements.
- Ensure all customer interactions are logged accurately and promptly in the CRM system.
- Manage and prioritize a queue of support tickets, meeting defined service level agreements (SLAs).
- Contribute to the development and implementation of new support strategies and tools.
- Participate in regular team meetings and training sessions to stay updated on products and services.
- Minimum of 3 years of experience in a customer support or helpdesk role.
- Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a hybrid environment.
- Experience in training or mentoring junior staff is a plus.
- Familiarity with (mention relevant industry software, e.g., SaaS platforms) is highly desirable.
- A proactive approach to customer service and a commitment to delivering outstanding results.
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                    Customer Support Specialist - Technical
Posted 4 days ago
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Job Description
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                    Senior Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide advanced troubleshooting and technical support for our products and services.
- Handle and resolve escalated customer complaints and issues with a high degree of ownership and empathy.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to relevant departments for product and service improvements.
- Assist in training and mentoring new customer support representatives.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Monitor customer service performance metrics and identify areas for improvement.
- Participate in team meetings and contribute to departmental goals.
- Collaborate with sales and technical teams to ensure a seamless customer experience.
- Proven experience as a Customer Support Specialist or in a similar role, with at least 3 years of experience.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency in using CRM software and helpdesk systems.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Experience with remote support tools and a strong understanding of hybrid work environments.
- Previous experience in a Senior Support role or mentoring capacity is highly desirable.
- Familiarity with (Specific Industry, e.g., SaaS, E-commerce) is a plus.
- A patient and customer-centric attitude.
- Ability to work effectively both independently and as part of a hybrid team.
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