What Jobs are available for Customer Facing Positions in Blackburn?
Showing 76 Customer Facing Positions jobs in Blackburn
Customer Support Specialist
M1 1JQ Manchester, North West
£25000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech firm, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Manchester**. This role is essential in providing top-tier assistance to our user base, ensuring a positive and seamless experience with our innovative products and services. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through product functionalities. The ideal candidate will possess exceptional communication skills, a patient and problem-solving attitude, and a genuine passion for helping others. A strong understanding of software applications and a commitment to customer satisfaction are key to success in this role.
Key Responsibilities:
Qualifications and Experience:
This is an exciting opportunity to join a dynamic company and make a real difference in the customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and live chat.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through step-by-step solutions.
- Educate customers on product features, functionalities, and best practices to maximize their benefit from our offerings.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical problems to higher support tiers or relevant departments when necessary.
- Contribute to the development and maintenance of customer support documentation, FAQs, and knowledge base articles.
- Gather customer feedback and insights to identify areas for product and service improvement.
- Strive to achieve and exceed customer satisfaction targets through efficient and effective problem resolution.
- Collaborate with the product and development teams to report bugs and suggest feature enhancements based on customer feedback.
- Maintain a high level of product knowledge and stay updated on new releases and updates.
- Ensure all customer interactions are handled with empathy, professionalism, and a commitment to customer retention.
Qualifications and Experience:
- Proven experience in a customer support or technical support role.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with software applications and basic IT principles.
- A patient, empathetic, and customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
This is an exciting opportunity to join a dynamic company and make a real difference in the customer experience.
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0
Customer Support Specialist
M1 1AE Manchester, North West
£24000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a dynamic and growing e-commerce company located in **Manchester, Greater Manchester, UK**, is seeking a motivated and customer-focused Customer Support Specialist to join their vibrant team. This role is essential for providing outstanding support to our valued customers, ensuring their experience with our products and services is positive and seamless. The successful candidate will be responsible for responding to customer inquiries via phone, email, and live chat, resolving issues efficiently and professionally, and providing product information and technical assistance. You will play a key role in troubleshooting customer problems, processing orders and returns, and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and a strong ability to problem-solve. Familiarity with customer relationship management (CRM) software and support ticketing systems is an advantage. A passion for delivering exceptional customer service and a commitment to exceeding customer expectations are paramount. This is a fantastic opportunity for an enthusiastic individual to contribute to a reputable brand in **Manchester, Greater Manchester, UK**, and develop their career in customer support.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate product information and technical support to customers.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process customer orders, returns, and exchanges according to company policies.
- Escalate complex customer issues to supervisors or relevant departments.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer satisfaction and service processes.
- Gather customer feedback and relay it to the relevant teams.
- Ensure a high level of customer retention through excellent service.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; further education or certification in a relevant field is a plus.
- Minimum of 1-2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using computers and basic software applications.
- Familiarity with CRM systems and ticketing software is advantageous.
- Ability to multitask, prioritise, and manage time effectively.
- A genuine passion for providing outstanding customer service.
- Ability to remain calm and professional under pressure.
- Team player with a positive attitude.
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1
Customer Support Specialist
M1 1AE Manchester, North West
£25000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their bustling team in Manchester, Greater Manchester, UK . This role offers a hybrid working model, providing a blend of in-office collaboration and remote flexibility. You will be the primary point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. Your role will involve troubleshooting customer issues, answering inquiries, and guiding users through various features and functionalities. This is a fantastic opportunity to grow your career in customer service within a supportive and forward-thinking environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues and customer complaints effectively.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Assist customers with onboarding, account setup, and product usage questions.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Contribute to the development and maintenance of help center articles and FAQs.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Collaborate with team members to share knowledge and best practices.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal, with a patient and friendly demeanor.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency in using CRM software and customer support ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a hybrid environment, splitting time between the Manchester office and remote work.
- A passion for helping people and a commitment to delivering excellent customer experiences.
- Experience with (mention specific software/industry if applicable) is a plus.
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2
Customer Support Specialist
M1 1JQ Manchester, North West
£22000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Join our vibrant team as a Customer Support Specialist, providing essential assistance and exceptional service to our valued clientele. This is a fully remote position, offering you the flexibility to work from home while being an integral part of our customer success initiatives. You will be the first point of contact for customer inquiries, resolving issues efficiently and professionally through various communication channels, including phone, email, and live chat. Your role is vital in building strong customer relationships and ensuring a positive experience with our products and services.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, services, and best practices.
- Process customer requests, such as order modifications, cancellations, or account updates.
- Escalate complex issues to appropriate departments or senior team members when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify opportunities to improve customer satisfaction and loyalty.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to company policies and procedures to ensure consistency and quality of service.
- Gather customer feedback and provide insights to improve products and services.
- Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
Qualifications:
- Previous experience in a customer service or support role is highly desirable.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using customer support software and tools.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a positive attitude.
- Ability to work independently and as part of a remote team.
- Tech-savviness and ability to quickly learn new software and systems.
- High school diploma or equivalent; further education or certifications are a plus.
- A quiet and dedicated workspace with reliable internet access.
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3
Senior Customer Support Specialist
M15 6 Manchester, North West
£30000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing leader in the tech solutions sector, is seeking an experienced and empathetic Senior Customer Support Specialist to join their dynamic team in Manchester, Greater Manchester, UK . This role is pivotal in ensuring our client's customers receive exceptional support and have seamless interactions with their innovative products. You will be the first point of contact for complex customer inquiries, providing timely and accurate resolutions across various channels, including phone, email, and live chat.
Responsibilities:
Qualifications:
This is an exciting opportunity to make a significant impact within a forward-thinking company, offering a competitive salary and benefits package. The role operates on a hybrid model, combining the benefits of remote flexibility with in-person collaboration.
Responsibilities:
- Handle escalated customer issues, demonstrating advanced problem-solving skills and a deep understanding of the company's product suite.
- Develop and maintain a comprehensive knowledge base of product information, troubleshooting guides, and customer FAQs.
- Train and mentor junior support staff, sharing best practices and fostering a culture of continuous improvement.
- Collaborate with product development and engineering teams to identify and report recurring issues, contributing to product enhancements.
- Proactively identify opportunities to improve the customer support process and customer satisfaction scores.
- Manage customer relationships, ensuring a high level of engagement and retention.
- Contribute to the development and implementation of new support strategies and tools.
- Monitor support queues and ensure Service Level Agreements (SLAs) are consistently met.
- Provide feedback to management on customer trends and potential product improvements.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
Qualifications:
- Proven experience (minimum 3 years) in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity.
- Exceptional communication, interpersonal, and active listening skills.
- Strong technical aptitude and the ability to quickly learn new software and systems.
- Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to work effectively under pressure and manage multiple priorities.
- A proactive, can-do attitude and a passion for delivering outstanding customer service.
- Experience in the tech industry is highly advantageous.
- Familiarity with ITIL best practices is a plus.
- Excellent written and verbal English communication skills.
- A strong understanding of common IT issues and solutions.
This is an exciting opportunity to make a significant impact within a forward-thinking company, offering a competitive salary and benefits package. The role operates on a hybrid model, combining the benefits of remote flexibility with in-person collaboration.
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4
Lead Customer Support Engineer
M1 2WD Manchester, North West
£40000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is a fast-growing technology company seeking a Lead Customer Support Engineer to build and manage a world-class remote support function. This is a fully remote role, allowing you to work from anywhere and lead a distributed team. You will be responsible for ensuring exceptional customer satisfaction by providing timely and effective technical assistance for our innovative software products. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for customer advocacy. You will lead a team of support engineers, mentor them, and set the standard for support excellence. Key responsibilities include developing and refining support processes, creating comprehensive knowledge base articles and troubleshooting guides, and managing escalated customer issues. You will collaborate closely with the engineering and product teams to identify recurring issues, provide feedback for product improvements, and contribute to the overall customer experience strategy. Proficiency in diagnosing software-related problems, understanding API integrations, and troubleshooting complex technical issues is essential. Experience with CRM and helpdesk ticketing systems (e.g., Zendesk, Intercom) is a must. You will also be involved in analyzing support data to identify trends and areas for improvement, and implementing proactive solutions to enhance customer retention and loyalty. This is an exciting opportunity to shape the customer support function of a forward-thinking company and make a significant impact on customer success.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a remote team of Customer Support Engineers.
- Develop and implement best practices for customer support processes.
- Provide advanced technical support and troubleshooting for software products.
- Manage and resolve escalated customer issues efficiently.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Analyze support ticket data to identify trends and areas for product improvement.
- Collaborate with Engineering and Product teams on bug fixes and feature requests.
- Ensure high levels of customer satisfaction and retention.
- Monitor and report on key support metrics (response times, resolution rates).
- Foster a customer-centric culture within the support team.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in customer support, technical support, or a similar role.
- Demonstrated experience in leading or mentoring a support team.
- Strong technical aptitude and ability to troubleshoot complex software issues.
- Proficiency with helpdesk software and CRM systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a remote team.
- Experience with API troubleshooting and integration concepts.
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5
Customer Support Specialist (Hybrid)
M3 1AA Manchester, North West
£28000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their vibrant team in **Manchester, Greater Manchester, UK**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a good work-life balance. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries via phone, email, and live chat. You will possess a deep understanding of our products and services, enabling you to offer accurate and timely solutions. Key responsibilities include troubleshooting customer issues, processing orders and returns, updating customer records, escalating complex problems to relevant departments, and proactively identifying opportunities to improve the customer experience. The ideal candidate will have a proven track record in customer service, excellent communication skills (both written and verbal), and a patient, empathetic approach. Proficiency with CRM software and common office applications is required. You should be a natural problem-solver, able to think on your feet and maintain a positive attitude even under pressure. This role requires someone who is comfortable working both independently at home and collaboratively in an office environment, engaging with colleagues and contributing to team goals. We are looking for individuals who are passionate about delivering outstanding customer service and are eager to grow within a supportive company culture. The ability to manage your time effectively in a hybrid setting is crucial. You will receive comprehensive training on our systems and products to ensure your success. This is a fantastic opportunity to build a career in customer support with a reputable organization. Your dedication to customer satisfaction will be instrumental in maintaining our high service standards. The ideal candidate will embrace the hybrid model, leveraging the benefits of both remote work and team synergy. We value individuals who are adaptable, reliable, and committed to exceeding customer expectations. Come and be a part of our dedicated support network.
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6
Senior Customer Support Specialist
M1 1AE Manchester, North West
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Manchester, Greater Manchester, UK . This hybrid role offers the flexibility to work both remotely and from our modern office, fostering a collaborative and productive environment. You will be instrumental in ensuring our customers receive exceptional support and that their issues are resolved efficiently and effectively. The ideal candidate will possess a strong understanding of customer service principles and a proven track record of handling complex inquiries.
Responsibilities:
Responsibilities:
- Provide high-level technical and customer support via phone, email, and chat.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Develop and maintain customer support documentation and knowledge base articles.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Analyze customer feedback and support trends to identify areas for service improvement.
- Collaborate with product and development teams to relay customer insights and influence product enhancements.
- Ensure all customer interactions are logged accurately and promptly in the CRM system.
- Manage and prioritize a queue of support tickets, meeting defined service level agreements (SLAs).
- Contribute to the development and implementation of new support strategies and tools.
- Participate in regular team meetings and training sessions to stay updated on products and services.
- Minimum of 3 years of experience in a customer support or helpdesk role.
- Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a hybrid environment.
- Experience in training or mentoring junior staff is a plus.
- Familiarity with (mention relevant industry software, e.g., SaaS platforms) is highly desirable.
- A proactive approach to customer service and a commitment to delivering outstanding results.
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7
Customer Support Specialist - Technical
M1 1AD Manchester, North West
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is seeking a highly motivated and technically adept Customer Support Specialist to join their dedicated team. This role is integral to providing exceptional customer service and technical assistance to a diverse client base. Based at our client's modern offices in Manchester, Greater Manchester, UK , you will be the first point of contact for customers experiencing technical issues with our client's software products. Your primary responsibilities will include diagnosing and resolving complex technical problems via phone, email, and live chat, providing clear and concise guidance to users, documenting support interactions accurately, and escalating unresolved issues to senior technical staff. You will also contribute to the knowledge base by creating and updating support articles and FAQs. The ideal candidate will have prior experience in a customer service or technical support role, with a strong understanding of software applications and troubleshooting methodologies. Excellent communication, active listening, and problem-solving skills are paramount. You should be patient, empathetic, and possess the ability to explain technical concepts to non-technical users. Familiarity with CRM systems and ticketing platforms is advantageous. This is a fantastic opportunity for an individual passionate about technology and customer satisfaction to grow within a supportive and forward-thinking organization. We are committed to fostering a collaborative work environment where your contributions are valued and your professional development is encouraged in the heart of Manchester, Greater Manchester, UK .
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8
Senior Customer Support Specialist
M1 1BG Manchester, North West
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Senior Customer Support Specialist to join their vibrant team. This role is a crucial link between our company and our valued customers, ensuring they receive outstanding service and timely resolution to their queries. You will be expected to provide advanced support, handle escalated issues, and contribute to the continuous improvement of our customer service processes. This position requires a blend of on-site collaboration and remote flexibility.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide advanced troubleshooting and technical support for our products and services.
- Handle and resolve escalated customer complaints and issues with a high degree of ownership and empathy.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to relevant departments for product and service improvements.
- Assist in training and mentoring new customer support representatives.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Monitor customer service performance metrics and identify areas for improvement.
- Participate in team meetings and contribute to departmental goals.
- Collaborate with sales and technical teams to ensure a seamless customer experience.
- Proven experience as a Customer Support Specialist or in a similar role, with at least 3 years of experience.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency in using CRM software and helpdesk systems.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Experience with remote support tools and a strong understanding of hybrid work environments.
- Previous experience in a Senior Support role or mentoring capacity is highly desirable.
- Familiarity with (Specific Industry, e.g., SaaS, E-commerce) is a plus.
- A patient and customer-centric attitude.
- Ability to work effectively both independently and as part of a hybrid team.
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9