46,168 Customer Feedback jobs in the United Kingdom

• Should have French Language skills (prefer native speaker if possible OR C level expertise)
li>Must have technical background (working in IT or similar and having exp supporting customers)
• Daily work involves support over phone & Email
• Prior customer support experience is required
• French + English language check would be done in interview

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

• Should have French Language skills (prefer native speaker if possible OR C level expertise)
li>Must have technical background (working in IT or similar and having exp supporting customers)
• Daily work involves support over phone & Email
• Prior customer support experience is required
• French + English language check would be done in interview

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time

Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.

Technical Customer Support – Details:

• Monday to Friday, full-time, fully office-based.
• £25, 0 – £3 000.
• Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.

Technical Customer Support – Main Duties:

• Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and on-site support when needed.
• Monitor hosted services for faults or anomalies and communicate issues internally and externally.
• Manage the RMA process and customer communications.
• Support operations by fulfilling orders when required.
• Assemble cables, accessory kits, and solar kits.
• Maintain documentation and FAQs to streamline support processes.
• Support sales team with technical queries before and after delivery.
• Travel to customer sites as needed for installations or fault diagnosis.
• Work closely with internal teams, including sales and R&D, to resolve complex issues.

Technical Customer Support – What We’re Looking For:

• GCSE or equivalent in Maths.
• Excellent verbal and written communication skills; patient and clear when supporting customers.
• Strong problem-solving skills and ability to gather relevant information.
• IT/electronics qualifications advantageous but not essential.
• Knowledge of SQL database installation/maintenance is a plus.
• Full UK driving licence and flexibility to travel.

 
If you are interested in this role, please apply with your most recent CV.

 
WGCCOMMPERM

 
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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

An exciting opportunity to join a well-established, market leading organisation as a Customer Support Administrator to coordinate and manage customer orders whilst taking ownership of after sales support.

• Location: Although this role is fully remote, in office attendance will be required once a week for collaboration at the Camberley location as needed.
• Working Hours: 8:30AM - 5PM Monday to Thursday, early finish of 4PM on a Friday!
• Benefits: 26 days holiday + bank holidays (increased with service in year up to max of 30 days!) Personal pension plan, life assurance cover, staff discount, private medical insurance

As the Customer Support Administrator, you will be responsible for:

• Processing orders, support customers with delivery and installations
• Supporting with parts and technical requests
• Processing parts orders
• Setting up new customer accounts
• Generating quotes
• Planning maintenance visits
• Processing invoices

The successful Customer Support Administrator will have the following related skills / experience:

• Strong customer service experience, ideally within an order processing or logistics environment
• Highly organised with strong communication skills
• Team player with the ability to work independently
• SAP experience is highly desirable - proficiency in MS Office and Salesforce

Business Support Manager
Location: Leeds
Salary: £40,000
Hours: Full-time | Permanent

Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?

We’re looking for a hands-on Business Support Manager  to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key leadership role within our commercial operations function, ensuring accurate quotes and great communication across the business.

Key Responsibilities:

• Manage and support a team responsible for interpreting technical drawings, preparing quotations, and scheduling bespoke furniture projects.
li>Act as a bridge with other departments to ensure clarity and accurate and timely communication
• Oversee the preparation of Excel-based quotations, ensuring attention to detail.
• Liaise with suppliers to source materials, obtain lead times, and negotiate competitive pricing.
• Schedule team workloads, prioritising tasks to meet tight client deadlines and internal delivery targets.
• Drive continuous improvement across the team—reviewing systems, documentation, and workflow efficiency.
< i>Maintain and update internal systems, ensuring data accuracy and an organised working environment.
• Support team development through coaching, training, and performance management.
• Contribute to a collaborative and supportive culture, stepping in to assist with workload when needed.

Skills & Qualifications:

• Proven experience managing or supervising a small team within estimation, bid-management and client support.
• Strong knowledge of quoting processes, supplier engagement.
• Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
• Excel skills and confidence with internal systems and documentation control.
• High attention to detail and ability to maintain quality under pressure.
• A proactive and flexible approach and the ability to drive team performance while supporting day-to-day operations.
• A background in purchasing or supply chain management is beneficial but not essential.

 INDLS 

Our client based in Woking are seeking a strong customer support assistant to join their busy team for 2 weeks, this role would suit someone who enjoys being on the phone to customers on a daily basis!

Duties:

• First point of contact for inbound calls
• Distributing enquiries to the correct team member when necessary
• Updating the inbox
• Updating the CRM database
• Comfortable handling a high volume of calls

Please apply for a chance to be considered!

Customer Support Specialist

Location: Cambourne, Cambridgeshire
Department: Customer Operations - Shared Services Centre (UK)
Contract: Full-time, Permanent

Are you passionate about delivering exceptional customer service and building strong client relationships? We're looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team.

As a Customer Support Specialist, you'll be the first point of contact for all customer queries related to installed assets. You'll play a vital role in delivering a consistent, high-quality service that supports both customers and internal teams.
You'll work closely with Service Engineers, Service Managers, and wider support teams to ensure smooth resolution of customer issues, timely service order processing, and excellent communication throughout the customer journey.
This is an exciting opportunity for someone who thrives in a fast-paced environment, is highly organised, and has a genuine passion for customer satisfaction.

• Manage and resolve customer cases efficiently in Salesforce CRM , ensuring timely updates to customers and stakeholders.
• Process service orders and invoicing accurately using SAP .
• Handle returns, repairs, warranty replacements, credits, and disputes.
• Generate service quotes and contracts, and manage related preventative maintenance activities.
• Liaise effectively with customers, regional managers, and internal teams.
• Support continuous improvement initiatives that enhance customer experience.
• Ensure compliance with internal processes and escalate issues when necessary.

• A strong customer focus and collaborative working style.
• Experience using Salesforce (preferred).
• Knowledge of SAP S/4 (preferred, but not essential).
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Excellent communication skills - proactive, clear, and concise.
• Ability to manage workload efficiently under pressure.
• High attention to detail and strong organisational skills.

• Work within a supportive, values-driven team.
• Hybrid working options to support work-life balance.
• Be part of a company where customer satisfaction is at the heart of everything we do.

If you're ready to make a real difference to our customers while growing your career in a dynamic support environment, apply today and become part of something meaningful.