45,557 Customer Feedback jobs in the United Kingdom

We are looking for an Operations Customer Feedback Co-ordinator for an up to 18 month FTC to coordinate customer complaints and feedback to ensure efficient, compliant, and customer-focused management within Operations. You will also collaborate with Operation Supervisors and colleagues throughout CHP to coordinate operational delivery and customer engagement, ensuring adherence to the Housing Ombudsman Complaints Handling Code.

What you'll be doing

• Oversee the collection and accurate logging of customer feedback data, acting as the primary point of contact for feedback cases within Operations.

• Assist the Operations Customer Feedback Supervisor in preparing reports, maintaining records, and evaluating the continuous improvement of CHP's customer complaint handling.

• Track and monitor case progress to ensure compliance with the Housing Ombudsman Complaints Handling Code.

• Collaborate with Operation Supervisors, Planners, Trades and Customer Services to ensure timely resolution of issues.

• Support thorough investigation of complaints, helping to identify root causes, satisfactory resolutions and service improvements, while confidently challenging findings if necessary.

What we are looking for

• Good understanding of working in a customer service-related role

• Ability to analyse data and present key findings

• Excellent organisational skills

• Able to prioritise work and manage conflicting deadlines

• High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).

Benefits

• The salary for this post will be 27,953 pro rata Per Annum.

• Learning and development opportunities

• Healthcare cash plan

• Robust employee reward and recognition programme

• Free and confidential Employee Assistance Programme

• CHParticipate volunteering programme

• Competitive pension scheme

• 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.

• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

Ourclientislookingforabright,inquisitive,go-gettertojoinasuperfriendlyteambasednearReadingstation.

YouwillbeworkingwiththeinboundcallteamforthisawardwiningInsurancebusiness,offeringoutstandingcustomerservicetopolicyholdersandFinancialAdvisorsresolvingqueriesviaphone,email,webchatandpost.

Youshouldhave:

Acustomerfirstmindsetandstrongcommunicationskills

Positivity,energy,andtheabilitytomanageyourownworkload.

Teamspiritandresiliencewhendealingwithchallengingqueries.

Experienceincustomerservice.

Ourclientwilloffer

Therewillbefullin-depthtrainingpluspersonaldevelopmentiskeytothisorganisationandthereisastrongprogressionroute.

Outstandingbenefits,Hybridworking3daysintheofficeand2workingfromhome-ifyoupreferitcanbe5daysintheofficebutnotremote.

Thisrolewouldsuitentrylevelapplicantsaswellasthosewithmoreexperienceaslongasyouarekeenandenthusiastictodoagreatjob.

Applytodayforthiscareerrole

Nantwich

£25,000 - £26,000 per annum

A well-established organisation is seeking a dynamic and motivated individual to join its internal sales team. This is an excellent opportunity for someone with strong communication skills and a keen eye for detail to thrive in a fast-paced, customer-focused environment.

• Prepare accurate quotations based on customer specifications and deadlines
• Select appropriate products to meet customer requirements
• Build strong client relationships and maintain customer loyalty
• Liaise with customers, sales managers, and internal teams
• Ensure profitable sales and provide market feedback
• Use CRM, accounting, and sizing software effectively
• Ensure all product purchases comply with mandatory standards
• Identify personal training needs to support career development

• Computer literate (Microsoft Office)
• Strong communication and interpersonal skills
• Ability to manage workload and prioritise tasks
• Team player with a flexible approach
• Self-motivated and eager to learn

• Full training provided
• Supportive team environment
• Opportunity for career progression
• Competitive salary and benefits

Call Leanne (phone number removed) or email (url removed)

INDCOM

Full-time Monday to Friday 9 am - 5 pm

Location: London, Finchley

Start date: ASAP

Sectors: Customer Service, Property and Energy & Utilities

This is an exciting opportunity at a rapidly growing company. The successful candidate should be looking to expand their current knowledge and responsibilities in an inspiring and rewarding environment. The role will involve handling customer support queries by phone and email. You will be working closely with the directors of the company and be encouraged to contribute to decisions that determine the direction of its future development.

Responsibilities

• Communicate with customers via phone, email and chat
li>Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to resolve customer queries
• Accurate record-keeping of customer interactions

Skills/Qualifications:

• At least 1 year of relevant work experience preferred and/or a recent graduate, Upper Second or first
• Excellent phone etiquette as well as verbal, written, and interpersonal skills
• Ability to multitask, organise, prioritise work and work well under pressure
• Flexibility in a changing working environment
• IT literate and mathematically minded
• Interest in business and economics

We are looking for a hard-working individual with a desire to be empowered to grow their careers and drive the company further forward. Check out our web page.

Job Types: Full-time, Permanent, Graduate

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (required)

Work Location: In person

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

< i>Company events
• Company pension

Experience:

• Customer service: 1 year (preferred)

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Home Office DDaT - Junior Service Desk Analyst

Job Description
Junior Service Desk Analyst
Location: Sheffield - Vulcan House Steel
Hybrid - 60 - 40 - 3 days in the office
Hourly rate: 13.85 (Shift enhancement of around 8% TBC based on rota, hourly example based on 8% - 14.81 )
Working Days/Hours: 8 hours per day between the hours of 7am and 7pm.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Junior Service Desk Analyst.

The IT Service Desk is a 24/7 service, including public holidays. Whilst individual circumstances will be taken into account, there will be a commitment to working at a weekend on a rota basis. We expect this to be an average of 1 weekend every 8-10 weeks .An appropriate allowance will be paid according to the extent of your commitment as detailed above.

List the duties/ responsibilities:

You will be responsible for delivering high quality, customer focused 1st line support to users across the Home Office estate and will play a key role in the provision of IT service support at the Home Office, contributing to the delivery of high quality consistent incident, problem and request fulfilment management processes across the estate.

• First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required
• Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures
• Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes
• Providing stakeholders with updates on the status of technical incident, service requests and problems
• engaging with other DDaT teams and / or suppliers as required.

Skills and Experience Required for the Role

• Good communication and interpersonal skills, with an ability to communicate effectively and professionally
• Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate.
• Good analytical and problem-solving skills
• Customer-focused

Training:
4-6 weeks training will be provided. No holiday during training period.

Clearance level (to be applied for by Brook Street upon a successful application):
BPSS plus SC and NPPV3

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client, a pioneering force in the construction technology sector, is offering an incredible opportunity for individuals passionate about making a tangible impact. Known for their innovative approach, this company leverages advanced AI technology to transform digital waste into speed and profitability, earning trust from industry leaders like Parsons and Ferrovial. They are committed to fostering professional growth by collaborating with Adoption Specialists and internal teams, along with facilitating training sessions to keep team members updated on product enhancements.

• Enjoy a hybrid work environment with two days a week in the London office, providing the flexibility to balance personal and professional commitments effectively.
• Be part of an innovative company that is trusted by industry giants, providing a rich environment for professional growth.
• Enhance your analytical and communication skills while gaining valuable knowledge in construction software.

• Deliver responsive and effective support across multiple channels, contributing to the company's commitment to excellence and building trust with each customer interaction.
• Collaborate with global customers, providing essential connections and facilitating dynamic growth opportunities in customer support functions.
• Work alongside Adoption Specialists and internal teams to stay updated on product enhancements and facilitate training sessions.

• Bachelor's degree or equivalent experience in a relevant field is preferred, offering you a strong foundation to excel in the role.
• Proven experience in customer support, service, or satisfaction roles provides an opportunity to demonstrate your skills.
• Strong analytical, problem-solving, and communication skills enable you to effectively troubleshoot issues and engage various audiences.
• Efficient organizational and time-management skills allow you to prioritize tasks effectively in a hybrid work environment.
• Knowledge of construction software or similar digital solutions is a plus, enabling you to further enhance your expertise.

We're currently looking for a proactive Customer Support Executive to join a dynamic team supporting key customer accounts. This role focuses on relationship management, order coordination, issue resolution, and ensuring a seamless customer experience from start to finish.

This position would suit someone with strong organisational skills, an eye for detail, and the ability to communicate effectively across teams and with customers.

• Build and maintain strong, professional relationships with assigned customer accounts.
• Resolve customer issues, including account queries and warranty-related concerns.
• Manage and maintain the Forward Load - schedule customer orders, provide quotes, and coordinate with the Commercial Manager.
• Act as the liaison between technical teams/workshops and customers to resolve technical issues efficiently.
• Provide regular updates on On-Time Delivery (OTD) performance and customer status reports.
• Ensure profitability by monitoring and maintaining gross margins for assigned accounts.
• Raise work orders (WOs) and oversee the completion and filing of work packs.

• Excellent interpersonal and relationship-building abilities.
• Strong communication skills, both written and verbal.
• Highly organised with strong administrative and analytical skills.
• Comfortable working under pressure and juggling multiple priorities.
• Proactive, innovative, and enthusiastic with a self-motivated approach.
• Able to collaborate effectively with cross-functional teams.

This is a great opportunity for someone who enjoys a blend of customer service, operations, and coordination. You'll play a key part in ensuring customer satisfaction and supporting smooth day-to-day operations.

ACS are recruiting for aCustomer Support Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Executive submit your CV including an outline of your experience as a Customer Support Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Support Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Executive role you desire.