What Jobs are available for Customer Inquiries in the United Kingdom?

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams or senior support staff.
• Provide product information and assistance to customers.
• Identify recurring customer issues and provide feedback to the product and development teams for improvement.
• Contribute to the development and maintenance of the knowledge base and FAQ resources.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.

• Previous experience in a customer service or technical support role is essential.
• Strong understanding of common software applications and hardware troubleshooting.
• Excellent communication and active listening skills.
• Patience and a customer-centric approach to problem-solving.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Good organizational skills and the ability to manage multiple tasks effectively.
• Familiarity with (mention relevant software/hardware, e.g., cloud services, specific operating systems) is a plus.
• Ability to work effectively both independently and as part of a hybrid team.
• High school diploma or equivalent; further technical certifications are advantageous.

• Respond to customer inquiries and issues promptly and professionally across multiple channels.
• Diagnose and resolve technical problems with our products and services, escalating complex issues to senior support staff when necessary.
• Guide customers through troubleshooting steps and product usage.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify and report trends in customer issues to contribute to product improvement.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, first-call resolution, and response times.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Provide feedback on product functionality and user experience based on customer interactions.

• Proven experience in a customer service or technical support role.
• Strong understanding of troubleshooting methodologies for software or hardware.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and positive attitude towards customers.
• High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
• Willingness to work a hybrid schedule, balancing remote work with office-based days in Coventry.

• Handle high-volume inbound customer inquiries, focusing on technical troubleshooting and problem resolution.
• Investigate and resolve complex customer issues, escalating to appropriate departments when necessary.
• Provide clear, concise, and accurate information regarding product features, functionality, and troubleshooting steps.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Identify trends in customer issues and provide feedback to the product and development teams for service improvements.
• Train and mentor junior customer support representatives.
• Achieve and maintain high levels of customer satisfaction and First Contact Resolution (FCR).
• Collaborate with team members and contribute to a positive team environment.
• Participate in team meetings, both virtual and in-person.

• Minimum of 3 years of experience in a customer service or technical support role.
• Proven ability to troubleshoot and resolve complex technical issues.
• Excellent communication skills, both verbal and written, with a professional and empathetic demeanor.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with hybrid work models and adapting to different work environments.
• A passion for delivering outstanding customer experiences.
• Familiarity with (specific product/industry knowledge relevant to client) is a plus.

End Date

Friday 17 October 2025

Salary Range

£25,000 - £5,000

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION: Bury . Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £2 000 increasing to 5,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 0,750 for our highest skill level.

About this opportunity

You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
  Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Customer Support Executive

Since its launch in 2014, our client has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, they disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.

About the Role

Our client is looking for a highly professional and personable Customer Support Executive to be the first point of contact for their members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with our client has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.

Your Key Responsibilities:

• Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.
• Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
• Support the processing and evaluation of membership requests and referrals.
• Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
• Answer direct calls from the main switchboard, ensuring professional and friendly communication.
• Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.
• Maintain clear and accurate records of enquiries and escalate issues where appropriate.

Skills and Experience Required:

• Exceptional written and verbal communication skills – confident and professional in dealing with a wide range of stakeholders.
• Strong attention to detail and commitment to quality control.
• Highly organised, with the ability to manage a busy workload and competing priorities.
• Friendly, approachable, and service-driven, with a genuine desire to help people.
• Tech-savvy, with the ability to quickly learn and adapt to new systems.
• Previous experience in customer service, front-of-house, or administrative support is desirable but not essential.

Personal Attributes:

• Conscientious and reliable.
• Calm under pressure and able to manage multiple tasks at once.
• Tenacious, with a positive, can-do attitude.
• Professional, personable, and a natural communicator.

In addition to a great environment, you will receive the following benefits: 25 days holiday; Office closed over Christmas, and bank holidays; Flexible hours and hybrid working; Private health insurance with mental health and dental coverage, and 24/7 access to a private GP; Regular learning and development opportunities.

Job Title: IoT Customer Support Engineer

Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.

Job Overview: We are seeking an experienced customer service professional to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal.

Location: Weymouth, Brackley or Halesowen

Key Responsibilities:

• Handle customer queries related to IoT devices, connectivity, and software via Zendesk.
• Troubleshoot and resolve IoT-related technical issues, escalating when necessary.
• Document interactions and update knowledge base articles to assist users.
• Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution.
• Monitor IoT and kitchen appliance system performance and report on key metrics.
• Assist in customer onboarding and training on IoT system usage.
• Proactively identify any issues within the data and maintain tracking of customer issues.
• Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty.

Experience Required:

• Experience in a customer support or technical support role.
• Strong Excel user.
• Good analytical skills.
• Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous.
• Flexibility to work weekends on a shared rota.
• Proficiency with customer support tools (e.g., Zendesk).
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with the catering industry sector and commercial kitchen appliances is beneficial.

The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.

Role: Customer Support Lead

Location: Bristol / Hybrid

About Jugo:

Jugo is the evolution of digital meeting spaces - a powerful layer that transforms standard video calls into high-impact, high-conversion moments. As virtual becomes the norm for over 80% of business interactions, Jugo is the lever that strengthens brand presence and drives conversion in every key moment.

It integrates seamlessly over the tools you already use like Zoom or Teams - and gives hosts the power to truly own the room. Whether you're pitching, presenting, or leading a mission-critical conversation, Jugo ensures your message lands with clarity, confidence, and commercial impact.

Our Meeting Impact Technology is built for customer-facing teams, marketers, and leaders who need to deliver with presence, precision, and persuasion. With cinematic visuals, intelligent flows, and AI-enhanced content impact , Jugo helps any host look remarkable, feel unstoppable, and convert more.

No platform switching. No technical setup. Just pure impact, delivered in the moments that matter most.

Our Vision: To inspire confidence in every individual by reimagining digital communication.

Our Mission: To bring unforgettable experiences to every digital presentation, so any host can turn

their brand, products, and themselves into superstars.

Our Promise: Look remarkable. Feel unstoppable. Deliver with impact. Own the Moment.

The Role:

We’re looking for a Customer Support Lead to help implement and evolve Jugo’s support infrastructure as we scale. Reporting into the Head of Ops, this role is ideal for someone who has been hands-on in a B2B SaaS environment and is now ready to build and develop a technical and commercial support function that is focused, fast, helpful and future-ready from day one.

You’ll help implement our support tooling, write the knowledge base from scratch, and ensure we’re offering seamless, intelligent support to our customers and internal teams as we grow.

Key Responsibilities:

1. Support Infrastructure Setup

• Help implement Zendesk (or similar) as our support hub
• Configure ticket workflows, SLAs, triggers, and macros
• Integrate live chat, email, widget, and social support channels
• Set up internal views, queues, and escalation paths
• Define permissions and business rules for the support platform

2. Knowledge Base & Self-Service Content

• Write and maintain user-facing documentation and FAQs
• Build structured knowledge libraries for both human agents and AI agents
• Create guided support flows for agents to follow
• Work with product, ops, and marketing to ensure accuracy and clarity
• Continuously expand and refine articles based on feedback and ticket trends

3. Customer Support Experience & Process Design

• Design macros and response templates for known queries
• Define support tone, response quality standards, and escalation flows
• Monitor and respond to inbound queries from alternative sources (e.g. social media)
• Flag recurring issues and themes for Product, UX, and Sales teams

4. Customer Data & Tool Integration

• Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data
• Ensure agents can access customer type, plan, and product usage history
• Use tagging and fields to categorize issues by topic, severity, and user segment

5. Measurement & Quality

• Track KPIs such as First Response Time, CSAT, ticket deflection, resolution time
• Set up reporting dashboards and regular insight sharing with Product/UX
• Support quality reviews of ticket handling tone and effectiveness

6. Team Support & Scaling

• Support the hiring, onboarding, and day-to-day coordination of initial support agents (1st and 2nd line, including technical support), or agency equivalents.
• Maintain internal SOPs and onboarding resources.
• Support agent performance reviews, coaching, and QA feedback.

7. Customer Feedback Loop

• Tag and prioritise feedback, bugs, and feature requests
• Maintain a flow of insights between support and Product/Design
• Champion the customer voice in internal road mapping

8. Managed Service Enterprise Client Support

• Provide premium, proactive support for our managed service enterprise clients (e.g. Guinness, Coca Cola, Newcastle United, Paris Saint Germain, Nokia)
• Manage each contracted managed service meeting from preparation through delivery, ensuring expectations are clear, met, and documented
• Liaise with studio, product, and technical teams to resolve issues quickly
• Maintain service quality while building the full SaaS customer support function

Success Metrics:

• Zendesk and support tooling live and fully functional
• Knowledge base sufficiently populated so line agents can resolve 80% of tickets with 80%+ CSAT
• SLAs met for response and resolution times
• Internal teams confident in triage, escalation, and reporting processes
• Customer feedback is structured, visible, and driving product improvement

About You:

You’ll thrive in this role if you:

• Have 5+ years of customer support experience in a fast-moving B2B SaaS environment
• Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout
• Write clearly, calmly, and efficiently under pressure
• Know how to recreate and specify technical bugs
• Are organised, pragmatic, and care deeply about end-user experience
• Enjoy working cross-functionally with product, engineering, and commercial teams
• Are proactive and continuously seek to improve systems, not just maintain them

Bonus Points:

• Experience supporting or training AI-driven help agents
• Familiarity with light technical tooling (CMS, bug tracking, admin panels)
• Past experience supporting enterprise customers in a post-sale environment

What We Offer:

• Hybrid working with Bristol office access
• 25 days holiday + public holidays
• Wellbeing and professional development budget
• Opportunity to build a standout support experience from scratch

Why This Role Matters:

Customer support is one of the first human touchpoints our users experience — and how we show up in those moments defines trust. In this role, you’ll help build a thoughtful, scalable support function that empowers agents, delights customers, and strengthens Jugo’s reputation with every ticket.

About the role:

As a Customer Support Executive, you will play a key role in coordinating all dispatch communications with customers to ensure a smooth delivery experience. The role is focused on proactive, outbound customer contact — confirming delivery details, arranging balance payments prior to dispatch, and notifying customers of any delivery changes.

You will also provide aftersales support by handling inbound customer enquiries, resolving issues where possible, and escalating when necessary. This diverse role also provides the opportunity to support our sales team with administrative tasks, contributing to an efficient and well-organised sales process in line with the demands of your primary dispatch and aftersales responsibilities.

This role is ideal for someone who enjoys speaking with customers, thrives on keeping operations running smoothly, and can switch between proactive communication and problem-solving with ease.

The Role and Accountabilities:

·   
Dispatch Coordination & Customer Communication

Make outbound calls to customers to:

• Arrange final balance payments so products can be dispatched
• Confirm customers are ready to receive goods at the agreed date and location
• Notify customers promptly of any delays or changes to delivery schedules
• Maintain accurate records of all dispatch communications in the system
• Liaise with internal teams to resolve dispatch issues quickly and efficiently

2. Customer Support – Aftersales:

• Handle inbound customer calls and emails, providing first-line support
• Resolve issues where possible or escalate to the relevant team for resolution
• Document recurring issues and contribute to process improvements
• Collaborate with technical support to build shared knowledge resources

3. Sales Administration Support

• Support the sales team with quotes, order details, and post-call follow-up tasks, contributing as capacity allows within the demands of your primary responsibilities
• Assist with smooth handling of low-tier sales projects where needed
• Ensure all documentation and systems are updated accurately and promptly

Qualifications and experience:

• Excellent telephone manner with the ability to listen attentively, empathise, and accurately record key information
• Professional and clear communication skills, both verbal and written, suitable for customer-facing and internal interactions
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively, particularly in dispatch coordination
• Fast and accurate data entry, with attention to detail in updating customer and dispatch records
• Self-motivated, resilient, and conscientious team-player who can act independently when required
• High level of agility in providing proactive support to customers and internal teams, adapting quickly to changing demands
• Problem-solving mindset with the ability to identify issues early and escalate when necessary
• Proficient in MS Outlook, MS Word, MS Excel, and CRM systems; able to quickly learn and navigate internal systems
• Previous experience in customer support, sales support, or dispatch coordination is highly desirable

What we value…

As an employee-owned business, our mission is driven by our three Guiding Principles - Values-led Culture, Innovation and Long-term Sustainability. These principles guide our Directors, Trustees and Co-owners in their decision-making and activities.

To succeed, you will need to demonstrate that your values and behaviours are aligned with our five values – Ownership, Focus, Professionalism, Resilience and Pride - each associated with specific behaviours. Together, they create an atmosphere where personal growth is encouraged, nurtured, and recognised.

The Package…

Working hours: Monday-Friday 8.30am-5pm

Location: Bourton on the Water

Salary: £25,000-£8,000 Depending on experience

• Company Profit Share – First £3,6 tax free

• Assistance & Wellbeing Plan

• Life Assurance

• Health Cash Plan

• Additional Holiday

• Long Service Awards

• Co-owner Events

• Electric Vehicle Lease & Tax Saving Scheme

• Cycle to Work Scheme

Are you right for us – are we right for you?

Please apply by sending your CV and cover letter to Natalie Moss  and tell us why this is the right role for you.