2150 Customer Inquiries jobs in Halesowen

Customer Support Agent

Are you passionate about delivering frontline support to patients, carers, and professionals?

If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.

Location: Work from home

Pay Rate:

• 13.19 per hour

Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays

Working Hours:

• Full-time 35 hours/week
• Monday to Friday (9am - 5pm)
• 5 days/week

Initial Training Period: 3 weeks training (remote - virtual)

Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.

This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.

What You'll be Doing:

• Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
• Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
• Book appointments and coordinating care in line with clinical requirements.
• Maintain accurate and timely records in our systems (e.g., Salesforce).
• Recognise and appropriately escalate safeguarding concerns or service disruptions.
• Work collaboratively with colleagues and supporting team cover to ensure service continuity.
• Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
• When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.

What We're Looking For:

Essential:

• Minimum 3 years' experience in a customer-facing or support role.
• Proven ability to remain composed and compassionate under pressure.
• Strong interpersonal and communication skills - both written and verbal.
• Experience using databases and managing confidential information responsibly.
• A personal sense of accountability and commitment to quality.

Desirable:

• Knowledge of mental health or healthcare environments.
• Experience with Salesforce or similar CRM systems.
• An understanding of safeguarding and sensitive issue handling.

What we can offer to you:

• 24,000 annual salary
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Support Agent

Are you passionate about delivering frontline support to patients, carers, and professionals?

If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.

Location: Work from home

Pay Rate:

• 13.19 per hour

Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays

Working Hours:

• Full-time 35 hours/week
• Monday to Friday (9am - 5pm)
• 5 days/week

Initial Training Period: 3 weeks training (remote - virtual)

Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.

This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.

What You'll be Doing:

• Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
• Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
• Book appointments and coordinating care in line with clinical requirements.
• Maintain accurate and timely records in our systems (e.g., Salesforce).
• Recognise and appropriately escalate safeguarding concerns or service disruptions.
• Work collaboratively with colleagues and supporting team cover to ensure service continuity.
• Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
• When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.

What We're Looking For:

Essential:

• Minimum 3 years' experience in a customer-facing or support role.
• Proven ability to remain composed and compassionate under pressure.
• Strong interpersonal and communication skills - both written and verbal.
• Experience using databases and managing confidential information responsibly.
• A personal sense of accountability and commitment to quality.

Desirable:

• Knowledge of mental health or healthcare environments.
• Experience with Salesforce or similar CRM systems.
• An understanding of safeguarding and sensitive issue handling.

What we can offer to you:

• 24,000 annual salary
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Title: Customer Support Lead

Location: Solihull (Hybrid - 3 days in the office)

Salary: up to 30,000 + benefits (Depending on experience)

Our client, an exciting Prop-tech business are looking Customer Support Lead ideally with a background in Estate agency / Letting agency.

You will report into the Customer Support Team manager and be involved in Driving productivity to hit team goals, reach KPI's and SLA's through collaboration and teamwork.

You will also deputise in the absence of the Manager (produce reports, attend meetings)

You will supervise ticket & call management within the framework provided by the Customer Support Manager, delivering to agreed SLAs.

You will act as a first point of contact for internal and customer escalations relating to Customer Support tickets.

Required skills / Experience:

• 3 years + customer service experience
• Experience of working in a Service Delivery environment
• Experience of leading people

Desirable skills:

• ITIL
• Background / knowledge of the Estate / Letting agency world

• Lead, coach, and mentor a team of customer support representatives, fostering a high-performance culture.
• Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
• Develop and implement customer support policies and procedures to enhance service quality and efficiency.
• Monitor support team performance metrics, identifying trends and areas for improvement.
• Handle escalated customer complaints and complex technical issues, providing expert solutions.
• Train new support staff on products, services, and support best practices.
• Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and improve the customer experience.
• Contribute to the knowledge base and self-help resources for customers and support agents.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Manage team schedules and workload to ensure adequate coverage.
• Act as a point of escalation for complex customer queries.

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a team lead or supervisory capacity.
• Proven experience managing and motivating a customer support team.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Exceptional communication, interpersonal, and active listening skills.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
• Strong organisational and time management skills.
• Experience in technical support or helpdesk environments is highly desirable.
• A customer-first attitude with a passion for delivering outstanding service.
• Right to work in the UK.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify trends in customer issues and provide feedback to management for service improvements.
• Assist with customer onboarding and guide them through product features.
• Process orders, returns, and exchanges according to company procedures.
• Build rapport with customers and foster strong, lasting relationships.
• Contribute to team goals and performance metrics.
• Stay up-to-date with product knowledge and company updates.
• Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A customer-centric mindset with a passion for helping others.
• Good organizational skills and attention to detail.
• Ability to work effectively as part of a team in a busy office environment.
• Familiarity with general IT troubleshooting is a plus.
• A flexible and adaptable approach to work.

• Lead, train, and mentor a team of customer support representatives, fostering a high-performance culture.
• Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries and issues across various channels (phone, email, chat, social media).
• Develop and implement customer support policies, procedures, and best practices to enhance service quality and efficiency.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and implement strategies for improvement.
• Act as an escalation point for complex customer issues, providing expert solutions and guidance.
• Collaborate with other departments (e.g., Sales, Product Development, Technical Support) to address customer feedback and improve the overall customer experience.
• Manage the scheduling and resource allocation for the support team to ensure adequate coverage.
• Contribute to the development and maintenance of knowledge base articles and customer self-service resources.
• Analyze customer feedback and support data to identify trends, recurring issues, and areas for product or service enhancement.
• Conduct regular performance reviews and provide constructive feedback to team members.

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent understanding of customer support best practices and methodologies.
• Strong problem-solving and conflict-resolution skills.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency with customer relationship management (CRM) software (e.g., Salesforce, Zendesk) and support ticketing systems.
• Ability to motivate and lead a team effectively.
• Experience in analyzing support data and metrics to drive improvements.
• Familiarity with SaaS products or technology services is advantageous.
• Strong organizational and time management skills.
• Ability to work effectively in both a remote and on-site hybrid environment.

• Overseeing the day-to-day operations of the customer support team.
• Responding to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Investigating and resolving complex customer issues, escalating when necessary.
• Providing guidance and support to customer service representatives, fostering a collaborative and productive team environment.
• Developing and implementing customer support policies, procedures, and best practices.
• Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identifying trends in customer inquiries and providing feedback to other departments to drive product and service improvements.
• Training new support agents and conducting ongoing training for the existing team.
• Managing customer feedback and ensuring it is used to enhance the customer experience.
• Handling customer complaints and difficult situations with patience and professionalism.
• Contributing to the creation and maintenance of a comprehensive knowledge base.
• Ensuring adherence to company service level agreements (SLAs).
• Proactively identifying opportunities to improve the customer journey.
• Maintaining accurate records of customer interactions and transactions.

• Proven experience in a customer service or support role, with at least 2 years in a lead or supervisory capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using helpdesk software and CRM systems.
• Ability to manage and motivate a team.
• A customer-centric approach with a genuine desire to help.
• Strong organizational and time-management skills.
• Experience in the e-commerce industry is a plus.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or certifications in customer service are an advantage.
• A positive attitude and a commitment to delivering outstanding service.

• Lead, mentor, and manage a team of customer support representatives, fostering a positive and high-performing environment.
• Develop and implement customer support strategies, policies, and procedures to enhance customer satisfaction and loyalty.
• Oversee daily support operations, ensuring timely and accurate responses to customer inquiries via email, chat, phone, and social media.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and take action to improve performance.
• Train new team members and provide ongoing coaching and development to existing staff.
• Act as a point of escalation for complex customer issues, resolving them effectively and efficiently.
• Collaborate with other departments (e.g., Product, Sales) to identify and address root causes of customer issues.
• Maintain and update the customer knowledge base and support documentation.
• Contribute to product development by relaying customer feedback and insights.
• Champion a customer-centric culture throughout the organisation.

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a leadership or supervisory capacity.
• Proven experience managing a remote customer support team.
• Excellent understanding of customer service principles and best practices.
• Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, HubSpot Service Hub).
• Strong communication, interpersonal, and problem-solving skills.
• Ability to motivate and inspire a team.
• Experience in developing and delivering customer support training.
• Strong organizational skills and the ability to manage multiple priorities.
• Familiarity with various communication channels, including live chat and social media support.
• A proactive and positive attitude towards customer service challenges.

About Us

Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions.

Core business hours: Monday to Friday 08.45 – 17.00

With a start date of 29th July 2024

The Role:

We're hiring Customer Service Executives for our Head Office in Wolverhampton to join our Customer Support Teams. In this role, you'll be responsible for addressing customer queries and disputes primarily via telephone, live chat and email. Strong communication skills, along with impeccable spelling and grammar, are essential for success in this position. If you're ready to join a dynamic team and make a difference in customer satisfaction, we want to hear from you! Apply today.

Technical Support Team

Assisting our customers when their water dispenser is not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again.  Raising work orders for engineer call outs, actioning servicing requests and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range.  This is a very busy team looking after our customers by phone, email and live chat.

Billing Solutions Team
Are you passionate about crunching numbers, clarifying invoices for customers, and ensuring accuracy in billing? Do you thrive on resolving discrepancies before customers make payments and excel at collecting payments efficiently? If you enjoy assisting with billing queries and negotiating prices and agreements confidently, then this role is for you. Join us in this dynamic and varied position where every day brings new challenges and opportunities to make a difference!

Customer Loyalty Team
If you're passionate about retaining customers and turning challenging situations into opportunities for long-term loyalty, then this is the team for you. We specialize in being there when things go wrong, ensuring that even in difficult moments, we uphold our commitment to customer satisfaction. You'll have the autonomy to take ownership of issues and make decisions aimed at retaining customers. Collaborating with other teams across the business, you'll work to continuously improve our customer retention strategies. Join us and be part of a team dedicated to not only resolving problems but also fostering lasting relationships with our valued customers. Apply now and help us make every customer experience a positive one!

Requirements

Desirable:

• 2+ years of customer experience in either a call centre or customer facing environment
• Excellent communication and problem-solving skills.
• Ability to work well independently and in a team.
• Microsoft 365 experience
• Good computer skills

Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!

Benefits

• 23 days' holiday + Bank Holidays - increasing with long service (pro rata)
• Christmas holiday shut down
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts via Perks for Work scheme
• 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression
• Business casual dress code
• Bonus Schemes and incentives
• Newly refurbished offices
• Hybrid working opportunities may be available