What Jobs are available for Customer Inquiries in Wigan?

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

What You'll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.

• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.

• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.

• Train and mentor new team members on company policies, procedures, and customer service best practices.

• Develop and implement customer service strategies to enhance the overall customer experience.

• Analy s e customer feedback and service trends to identify areas for improvement.

• Collaborate with other departments to streamline processes and improve communication.

• Prepare reports on team performance and customer satisfaction metrics for management review.

• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

• Stay updated on industry trends and best practices in customer service.

What We're Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you

Job Title: Customer Service Advisor - Weekend Supplier Hub Team (6 Months FTC)

Location: Wigan

Salary: £11,138.40 per annum

Hours: Weekends, 17 hours (flexible shifts between 8am-8pm)

Benefits:

- Competitive salary
- Opportunity to work with a dynamic and supportive team
- 6-month fixed-term contract with potential for extension
- On-the-job training and development opportunities
- Work-life balance with weekend shifts
- Convenient location in Wigan

Job Description:

We are looking for a Customer Service Advisor to join our Weekend Supplier Hub Team on a 6-month fixed-term contract. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our suppliers and customers over the weekends.

Key Responsibilities:

- Handling incoming customer enquiries via phone, email, and live chat
- Resolving customer issues and complaints in a professional and timely manner
- Providing product information and guidance to customers
- Processing orders and coordinating deliveries with suppliers
- Working collaboratively with other team members to ensure seamless customer service experience
- Providing accurate and up-to-date information to customers and suppliers
- Adhering to company policies and procedures at all times

Requirements:

- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team setting
- Flexibility to work weekend shifts between 8am-8pm
- Knowledge of Microsoft Office and CRM systems

If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Apply now for the Customer Service Advisor position in our Weekend Supplier Hub Team.

Sales Advisor – Liverpool 
Location: Liverpool
Salary: £24,000 performance bonuses
Hours: Full-time, permanent

Are you confident, driven, and passionate about delivering exceptional customer service?
We’re looking for enthusiastic Sales Advisors to join a growing business based in Liverpool , where you’ll play a key role in providing tailored solutions and creating great customer experiences.

Working within a dynamic call centre environment, you’ll handle both inbound and outbound calls, identify customer needs, and offer the right products and services — all while maintaining a friendly, professional approach.

• Engaging with customers over the phone to identify needs and offer the best solutions.

• Converting enquiries into sales, upselling and cross-selling where appropriate.

• Achieving personal and team targets around sales, conversion, and customer satisfaction.

• Working closely with your Team Leader and colleagues to drive results and share insights.

• Maintaining accurate customer information on internal systems and following compliance guidelines.

• Previous experience in sales, telesales, or a call centre environment is ideal (but not essential).

• Confident communicator with strong listening and influencing skills.

• Target-driven, motivated, and resilient — someone who enjoys hitting goals and being rewarded for it!

• Professional, positive, and customer-focused attitude.

• Able to work well under pressure and thrive in a fast-paced environment.

• Experience within a regulated or FCA environment would be beneficial.

• Competitive salary plus monthly performance incentives.

• Supportive, inclusive team culture with ongoing coaching and development.

• Clear career progression into senior and leadership roles.

• Full training provided to set you up for success.
  
  This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

Customer Support Advisor

Salary: 24,500 per annum

Fully remote

Shifts: Between Monday - Sunday 8am-8pm

What will you be doing?

As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time.

Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.

• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.

• Aim to deal with customers' queries or issues there and then.

• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 3-week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.

• You'll work on a shift pattern from Monday to Sunday, 8am to 8pm.

• This is a hybrid role and you will also be provided with the home office equipment required to work from home and in the office. You must have broadband access.

• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• A solid background in targeted customer service.

• A driven mindset, a love for hitting targets and helping customers.

• Proven experience of working autonomously or in a home-based position.

• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.

• A team player committed to creating an excellent customer experience.

• Unflappable and resilient attitude to juggle tasks and bounce back quickly.

So, what are these benefits?

• Full training - with clear career progression opportunities.

• Regular incentives - with some pretty great prizes.

• Sales bonuses - each month you'll get the chance to earn some extra take-home pay.

• Annual leave - 33 days (including bank holidays).

• A free annual D&G protection plan - we want you to see how great the product you're selling is. There are discounted rates for family and friends too.

• Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.

• Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.

• Pension scheme - matched employer contributions up to 5% of basic salary.

• Life assurance - employer funded cover of 4x basic salary.

• Employee discounts - discounts for loads of online and high street retailers.

• And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Do you have experience in a customer service role, helping clients solve problems and answer questions?
Are you looking for a position with a company that’s passionate about growth and development?
Would you like to be part of a team at a company that’s achieving record-breaking success?

Talos360 is hiring a Customer Support Agent!

In this role, you’ll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you.

Position : Customer Support Agent

Location:  Warrington (Easily accessible from the M62)

Salary:   Up to £30,000 DOE + benefits

Why join Talos360?

Talos360 awards include:

•    1st Best Workplace in Europe 2024 (medium category)

•    1st Best Workplace in the UK 2024 (medium category)

•    1st Best Workplace for Development 2024 (medium category)

With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do.

The Role:

As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services.

This Role Is Suited For:

Individuals experienced in business to business customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent.  

If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let's see if we're a perfect match!

• Respond to customer queries in a timely and professional manner via various communication platforms.
• Diagnose and resolve technical issues, guiding users through step-by-step solutions.
• Escalate complex problems to the appropriate internal teams when necessary.
• Document customer interactions, resolutions, and feedback accurately in our CRM system.
• Contribute to the creation and maintenance of a comprehensive knowledge base for self-service support.
• Identify trends in customer issues and provide feedback to the product development team for service improvement.
• Proactively engage with customers to ensure their satisfaction and gather insights.
• Adhere to service level agreements (SLAs) to ensure efficient problem resolution.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.

• Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and live chat.
• Provide technical assistance and troubleshooting for software-related issues, guiding users through step-by-step solutions.
• Educate customers on product features, functionalities, and best practices to maximize their benefit from our offerings.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify and escalate complex technical problems to higher support tiers or relevant departments when necessary.
• Contribute to the development and maintenance of customer support documentation, FAQs, and knowledge base articles.
• Gather customer feedback and insights to identify areas for product and service improvement.
• Strive to achieve and exceed customer satisfaction targets through efficient and effective problem resolution.
• Collaborate with the product and development teams to report bugs and suggest feature enhancements based on customer feedback.
• Maintain a high level of product knowledge and stay updated on new releases and updates.
• Ensure all customer interactions are handled with empathy, professionalism, and a commitment to customer retention.

• Proven experience in a customer support or technical support role.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Familiarity with software applications and basic IT principles.
• A patient, empathetic, and customer-centric approach.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; further education or certifications in IT or customer service are a plus.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate product information and technical support to customers.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process customer orders, returns, and exchanges according to company policies.
• Escalate complex customer issues to supervisors or relevant departments.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Gather customer feedback and relay it to the relevant teams.
• Ensure a high level of customer retention through excellent service.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; further education or certification in a relevant field is a plus.
• Minimum of 1-2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Proficiency in using computers and basic software applications.
• Familiarity with CRM systems and ticketing software is advantageous.
• Ability to multitask, prioritise, and manage time effectively.
• A genuine passion for providing outstanding customer service.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve technical issues and customer complaints effectively.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Assist customers with onboarding, account setup, and product usage questions.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Contribute to the development and maintenance of help center articles and FAQs.
• Maintain a high level of customer satisfaction by delivering outstanding service.
• Collaborate with team members to share knowledge and best practices.

• Previous experience in a customer service or helpdesk role is essential.
• Excellent communication skills, both written and verbal, with a patient and friendly demeanor.
• Strong problem-solving abilities and a keen eye for detail.
• Proficiency in using CRM software and customer support ticketing systems.
• Ability to work effectively both independently and as part of a team.
• Comfortable working in a hybrid environment, splitting time between the Manchester office and remote work.
• A passion for helping people and a commitment to delivering excellent customer experiences.
• Experience with (mention specific software/industry if applicable) is a plus.