463 Customer Intelligence jobs in the United Kingdom

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands.

The Company

• Highly sophisticated machine learning customer insights and automation
• Backed by $100m+ in funding
• 2 out of 3 managers promoted from within
• Trusted by global leaders in eCommerce & gaming
• Offices in New York, London & more
• 500+ employees + world-class Data Science team

The Role

• High touch, data centric and product focussed
• Platform training, guidance and advice to clients to ensure optimum utilisation of the platform
• Ensure Enterprise customers understand their customer data and drive actionable insights

Desired Skills & Experience

• Enterprise Customer Success within B2B SaaS
• Highly analytical, comfortable presenting data insights
• High touch consultative approach

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands.

The Company

• Highly sophisticated machine learning customer insights and automation
• Backed by $100m+ in funding
• 2 out of 3 managers promoted from within
• Trusted by global leaders in eCommerce & gaming
• Offices in New York, London & more
• 500+ employees + world-class Data Science team

The Role

• High touch, data centric and product focussed
• Platform training, guidance and advice to clients to ensure optimum utilisation of the platform
• Ensure Enterprise customers understand their customer data and drive actionable insights

Desired Skills & Experience

• Enterprise Customer Success within B2B SaaS
• Highly analytical, comfortable presenting data insights
• High touch consultative approach

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands.

The Company

• Highly sophisticated machine learning customer insights and automation
• Backed by $100m+ in funding
• 2 out of 3 managers promoted from within
• Trusted by global leaders in eCommerce & gaming
• Offices in New York, London & more
• 500+ employees + world-class Data Science team

The Role

• High touch, data centric and product focussed
• Platform training, guidance and advice to clients to ensure optimum utilisation of the platform
• Ensure Enterprise customers understand their customer data and drive actionable insights

Desired Skills & Experience

• Enterprise Customer Success within B2B SaaS
• Highly analytical, comfortable presenting data insights
• High touch consultative approach

We're looking for a curious and commercially minded Analyst to join a growing data and insights team within a global marketing group. This is a great step for someone who's moved beyond basic reporting and wants to work more strategically with well-known consumer brands.

What You'll Do

• Turn marketing and digital performance data into meaningful insights for clients

• Build dashboards and reports (mostly in Excel and data visualisation tools)

• Work across paid media, web analytics and campaign data (GA4, Google Ads, Adobe Analytics, etc.)

• Present findings back to internal teams and clients in a clear, story-led format

• Support wider marketing, tech, and media teams with data-driven recommendations

What We're Looking For

• Around 18 months-2 years' experience in a marketing, media, or analytics role (agency experience ideal)

• Comfortable working with digital performance metrics and marketing platforms

• Strong Excel skills and familiarity with dashboard tools (Power BI, Looker Studio, etc.)

• Able to pick up client context quickly and translate numbers into actionable insights

• No advanced coding needed (Python/SQL not required - training provided)

Nice to Have

• Familiarity with social listening or performance marketing tools

• Experience building Excel-based dashboards or client reports

• Confidence communicating with stakeholders or clients

The Team & Environment

• Collaborative data team of around 8 people

• Works closely with account managers and media teams

• Mix of financial services, telecoms, and consumer clients

• Opportunity to grow into more strategic analytics and marketing measurement

Salary & Location

• Salary circa £35,000-£40,000 depending on experience

• UK-based, flexible working with some travel to London or regional offices

Find out more and apply via the link below.

Data & Insights Analyst - Marketing Intelligence

We're looking for a curious and commercially minded Analyst to join a growing data and insights team within a global marketing group. This is a great step for someone who's moved beyond basic reporting and wants to work more strategically with well-known consumer brands.

What You'll Do

• Turn marketing and digital performance data into meaningful insights for clients

• Build dashboards and reports (mostly in Excel and data visualisation tools)

• Work across paid media, web analytics and campaign data (GA4, Google Ads, Adobe Analytics, etc.)

• Present findings back to internal teams and clients in a clear, story-led format

• Support wider marketing, tech, and media teams with data-driven recommendations

What We're Looking For

• Around 18 months-2 years' experience in a marketing, media, or analytics role (agency experience ideal)

• Comfortable working with digital performance metrics and marketing platforms

• Strong Excel skills and familiarity with dashboard tools (Power BI, Looker Studio, etc.)

• Able to pick up client context quickly and translate numbers into actionable insights

• No advanced coding needed (Python/SQL not required - training provided)

Nice to Have

• Familiarity with social listening or performance marketing tools

• Experience building Excel-based dashboards or client reports

• Confidence communicating with stakeholders or clients

The Team & Environment

• Collaborative data team of around 8 people

• Works closely with account managers and media teams

• Mix of financial services, telecoms, and consumer clients

• Opportunity to grow into more strategic analytics and marketing measurement

Salary & Location

• Salary circa £35,000-£40,000 depending on experience

• UK-based, flexible working with some travel to London or regional offices

Find out more and apply via the link below.

As the successful Regional Customer Insights Manager , you’ll play a key role in shaping how our customers experience working with Willmott Dixon. Reporting to the National Customer Insights Manager, you’ll oversee projects and offices across the Midlands and the North , gathering valuable customer insights and helping project teams turn feedback into meaningful action.

You’ll lead customer interviews on live projects, capturing their perspectives and translating feedback into clear, deliverable action plans. By helping our teams use customer insight effectively, you’ll make a visible difference, ensuring our customers feel heard, valued, lead to repeat business for the region.

Alongside interviews, you’ll also be trained and developed to facilitate engaging workshops at key stages of the project journey, from inception through to handover. These sessions are designed to strengthen collaboration, surface opportunities, and enhance the customer experience. As facilitator, you’ll bring energy, empathy, and structure, helping diverse groups reach shared understanding and outcomes.

*NB. With this role covering Midlands & North regions, we are flexible on the base location of the successful candidate. Occasional travel will be required to cover Birmingham (Snowhill), Nottingham, Morley, Oldham and Gateshead.

Key Responsibilities/Deliverables:

• Support our regional offices in their growth plans to achieve high levels of customer satisfaction through detailed, impartial customer interviews.
• Build strong relationships with local project teams to maintain visibility of all live projects across your region.
• Analyse customer insights and collaborate with teams to create and implement practical action plans, escalating feedback when needed.
• Partner with each office to produce performance reports and deliver insight review sessions aligned to business goals.
• Facilitate interactive, engaging workshops for a range of internal and external stakeholders.
• Conduct interviews with our various framework providers to gather their feedback and perspectives.
• Contribute to wider business insight projects as required.

Essential Skills:

• Solid customer service experience and a natural ability to listen and empathise.
• Skilled at managing difficult or sensitive conversations with professionalism.
• Strong interpersonal skills and emotional intelligence.
• Confident using systems and analytical tools to turn insights into action.
• Excellent communication skills with the ability to engage and influence stakeholders at all levels.
• Ability to translate data into engaging and readable content.

Desirable Skills:

• Professional membership or CPD related to customer experience or customer service.
• Experience within the construction or built environment sectors.
• Experience in structuring and facilitating productive group discussions.
• NB. The successful candidate will be trained and developed within facilitation

About Us:

With over 170 years of rich history, Willmott Dixon’s purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive.

Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe’s 1,000 best workplaces by the Financial Times in 2025.

Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.

Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.

The role:

• Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
• Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
• Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
• Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
• Partner with colleagues in marketing to develop data that can deliver personalised value
• Manage relationships with key stakeholders – both internals and third parties
• Manage and evolve data and digital KPIs

The person

• Proven experience in a digital analytics role in a customer facing environment
• Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
• Articulate and able to tell a story driven by data, bringing it to life for wider team member
• Passionate about delivering a best in class customer experience

This is a hybrid role with a requirement of 2 days / week in office.

For much more information please apply immediately

Description

The Customer Insights Manager will be a key collaborator within Footasylum, reporting to the Head of Marketing and working cross-functionally with teams including Buying, Design Centre, and other business units. This role will focus on gathering, analysing, and synthesising customer data from multiple sources to inform brand messaging, campaign strategies, audience targeting, trend anal.

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We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team.

Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment.

The role:

• Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools.
• Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance.
• Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc)
• Own the execution of A/B testing roadmaps, identifying problem areas in the customer journey
• Partner with colleagues in marketing to develop data that can deliver personalised value
• Manage relationships with key stakeholders – both internals and third parties
• Manage and evolve data and digital KPIs

The person

• Proven experience in a digital analytics role in a customer facing environment
• Comfortable using SQL, Power BI, GA4, Tableau, Excel etc
• Articulate and able to tell a story driven by data, bringing it to life for wider team member
• Passionate about delivering a best in class customer experience

This is a hybrid role with a requirement of 2 days / week in office.

For much more information please apply immediately