45,085 Customer Interactions jobs in the United Kingdom

• Conduct detailed virtual consultations and skin analysis for clients.
• Develop and recommend personalised aesthetic treatment plans.
• Provide expert advice on skincare, product selection, and at-home routines.
• Manage client relationships, ensuring high levels of satisfaction and retention.
• Handle client inquiries, feedback, and issue resolution promptly and professionally.
• Stay updated on the latest aesthetic treatments, technologies, and industry trends.
• Collaborate with the marketing team on content creation and client engagement strategies.
• Monitor client progress and follow up to ensure optimal results.
• Assist in the development of new remote service offerings.
• Maintain accurate and confidential client records.
• Drive sales through personalised recommendations and loyalty programs.

• NVQ Level 3 or 4 in Beauty Therapy or equivalent qualification.
• Minimum of 5 years of experience as a practicing aesthetician.
• Proven experience in client relationship management and retention.
• In-depth knowledge of various aesthetic treatments and skincare technologies.
• Excellent communication, listening, and interpersonal skills.
• Ability to conduct effective virtual consultations and assessments.
• Strong organisational and time management skills.
• Proficiency in using virtual communication platforms and CRM systems.
• Passion for the beauty and wellness industry with a client-centric approach.
• Ability to work independently and as part of a remote team.

• Conduct virtual consultations with clients to assess skin concerns and recommend personalized treatment plans and product regimens.
• Provide expert advice on skincare science, ingredients, and the effective use of aesthetic devices and products.
• Guide clients through at-home treatment protocols, ensuring proper technique and maximizing results.
• Build and nurture long-term relationships with clients, fostering loyalty and encouraging repeat business.
• Manage client inquiries and provide timely, professional responses via various communication channels (email, video calls, chat).
• Educate clients on new product launches, promotions, and wellness tips.
• Track client progress and follow up to ensure satisfaction and address any concerns.
• Collaborate with the marketing team to develop engaging content for client education and outreach.
• Stay updated on the latest trends and advancements in the beauty and wellness industry.
• Maintain accurate and confidential client records.

• NVQ Level 3 or equivalent in Beauty Therapy, with specialized qualifications in advanced aesthetics.
• A minimum of 5 years of experience as an Aesthetician, with a strong focus on client consultation and care.
• Proven ability to build and maintain rapport with a diverse clientele.
• Excellent knowledge of skincare products, ingredients, and various aesthetic treatments.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency in using virtual communication tools (Zoom, Teams, etc.) and CRM systems.
• A proactive, self-motivated attitude with the ability to work independently and manage time effectively in a remote setting.
• Passion for the beauty and wellness industry and a commitment to client success.
• Experience with online sales or e-commerce platforms is a plus.

• Develop and implement strategic plans to enhance spa services, client satisfaction, and profitability.
• Oversee the day-to-day operations of the spa, ensuring seamless service delivery and adherence to brand standards.
• Manage and mentor a team of spa therapists and reception staff, fostering a positive and professional work environment.
• Develop and manage budgets, including revenue forecasting, expense control, and profitability analysis.
• Implement and maintain high standards of hygiene, safety, and guest experience.
• Drive sales initiatives, including promoting services, packages, and retail products.
• Manage inventory and procurement of spa supplies and equipment.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Handle client inquiries, feedback, and complaints with professionalism and efficiency.
• Stay abreast of industry trends, new treatments, and wellness technologies.
• Conduct performance reviews and provide ongoing coaching and development to staff.
• Ensure compliance with all relevant health and safety regulations.
• Analyze operational data to identify trends and opportunities for improvement.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in spa management or a senior leadership role within the beauty and wellness sector.
• Proven track record of managing spa operations and achieving financial targets.
• Strong understanding of spa treatments, therapies, and product lines.
• Excellent customer service and client relationship management skills.
• Demonstrated leadership and team management abilities.
• Proficiency in spa management software and POS systems.
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Passion for the beauty and wellness industry.
• Relevant certifications in beauty therapy or spa management are a plus.

Role: Customer Service Representative
Location: L3 9QJ
Contract Type: Temporary ongoing
Pay Rate: 15.97 per hour
Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 6 weeks (100% attendance required)

About the Role
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.

You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.

Key Responsibilities
* Resolve order entry issues to maximize revenue.
* Monitor workflow ahead of customer-agreed dates across all system queues.
* Identify complex projects early and validate with customers to ensure timely, professional management.
* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.
* Manage project tasks proactively across all products, escalating as needed.
* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.
* Own and resolve escalations from customers or BT departments efficiently.
* Keep customers informed of order progress against milestones.
* Build strong relationships with internal and external stakeholders.
* Own and resolve failed or overdue orders beyond supplier forecasts.
* Escalate failed tasks through agreed paths to expedite resolution.
* Follow all operational procedures consistently.
* Deliver Lead to Sales objectives to drive revenue growth.
* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.
* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.
* Support team members and contribute to overall group performance.

Skills Required
* Strong communication and customer service skills
* Problem-solving and decision-making ability
* Good computer skills (Word, Excel, internal systems)
* Attention to detail and data accuracy
* Knowledge of broadband, cloud, and voice products
* Ability to work independently and as part of a team

Benefits
* Competitive pay and incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Join a thriving beauty company in London as a Customer Service professional, where you'll play a pivotal role in ensuring exceptional support for customers. This permanent position offers a rewarding opportunity to contribute to a fast growing company.

Client Details

This retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.

Description

The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.

knowledge and experience

* Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players

* Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.

* Liaising with 3PLs, Sales team and customers regarding order queries

* Dealing with stock issues effectively

* Actively seeking improvement on logistics processes to reduce cost

* Identifying and resolving shipping issues and creating best practice

* Responsible for setting up and creating new lines with customers

* Ad hoc activities to support Supply Chain and the wider team

* Microsoft Dynamics experience useful

Profile

A successful Customer Service professional should have:

• Previous experience in a customer-focused role, ideally in the retail industry.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer service software and standard office tools.
• A proactive and positive approach to customer interactions.
• Knowledge of retail operations and customer care best practices.

Job Offer

• A competitive salary of 25,000 - 30,000
• Permanent position with growth opportunities in the retail industry.
• Comprehensive training and professional development support.
• An inclusive and supportive work environment in London.
• Employee benefits package to enhance your work-life balance.

Customer Service
Location: Glasgow
Pay Rates: 13.42 to 31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 20/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks

Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations

You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.

Shift Patterns
We offer a variety of shift options to suit different lifestyles.

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time and may include evenings.

Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.

Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)

Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support