45,085 Customer Interactions jobs in the United Kingdom

Client Relations Assistant Manager

Gloucestershire, West Midlands £30000 - £35000 Annually Agilis Recruitment Ltd

Posted 5 days ago

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Job Description

permanent
CONSUMER SUCCESS - DEPUTY MANAGER
CHELTENHAM
UP TO £35,000 DOE 
 
Are you a driven Consumer Success Manager looking for your next move? Do you thrive in a fast paced environment? If the answer is yes, get in touch! 
 
Our client is an industry leading brand based in Cheltenham. They are looking for a Consumer Success Deputy Manager to join their team on a full-time, permanent basis. 
 
Benefits:
  • Generous staff discount
  • 25 days annual leave, +1 day for every 2 years of service
  • Time off for your birthday
  • Company events
  • Company pension
 
The role:
  • Overseeing day to day operations 
  • Solving complex inquires in line with the brand
  • Training team members 
  • Always maintaining a professional manner
  • Upholding brand standard 
  • Streamlining processes 
  • Elevating consumer journey
 
Experience and skills:
  • Proactive problem solving 
  • Proven track record of excellent customer service 
  • Effortless relationship building 
  • Commercial thinking 
 
Agilis Recruitment LTD is acting as an agency on behalf of our client. 
 
We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.  
 
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance. 
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European Client Relations - French Speaking

London, London Tradeweb

Posted 5 days ago

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**Group Details:**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
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Lead Aesthetician & Client Relations Manager

B1 1BB Birmingham, West Midlands £40000 annum plus WhatJobs

Posted 6 days ago

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full-time
Our esteemed client, a premium provider in the beauty and wellness industry, is actively seeking an exceptional Lead Aesthetician and Client Relations Manager to spearhead their remote operations. This unique, fully remote position offers a fantastic opportunity to blend advanced aesthetic expertise with strategic client management, all from the comfort of your home office. The role requires a passionate and skilled professional who can not only deliver top-tier aesthetic treatments virtually but also cultivate and maintain strong relationships with a discerning clientele. You will be responsible for developing personalised treatment plans, providing expert consultations, and ensuring an unparalleled client experience. This role demands a high degree of autonomy, exceptional interpersonal skills, and a deep understanding of current beauty trends and technologies. The successful candidate will be instrumental in driving client satisfaction and loyalty, managing client feedback, and identifying opportunities for service enhancement. This is a remote-first role, requiring a self-motivated individual who can effectively manage their time and maintain high standards of service delivery without direct supervision. You will be expected to stay at the forefront of aesthetic innovations, conduct virtual client assessments, and provide ongoing support and advice. The ability to communicate effectively and empathetically through digital channels is paramount. This position offers a dynamic and rewarding career path for an individual who is dedicated to excellence in the beauty and wellness sector. The role involves close collaboration with the marketing and operations teams to ensure seamless service delivery and growth. Opportunities for professional development and training in the latest techniques will be provided. The successful applicant will be a key ambassador for the brand, embodying its commitment to quality and client well-being. The role is based out of **Birmingham, West Midlands, UK**, but is designed to be fully remote, allowing you to work from anywhere within the UK. We are looking for a proactive individual who can shape the future of remote client engagement in the beauty space.

Key Responsibilities:
  • Conduct detailed virtual consultations and skin analysis for clients.
  • Develop and recommend personalised aesthetic treatment plans.
  • Provide expert advice on skincare, product selection, and at-home routines.
  • Manage client relationships, ensuring high levels of satisfaction and retention.
  • Handle client inquiries, feedback, and issue resolution promptly and professionally.
  • Stay updated on the latest aesthetic treatments, technologies, and industry trends.
  • Collaborate with the marketing team on content creation and client engagement strategies.
  • Monitor client progress and follow up to ensure optimal results.
  • Assist in the development of new remote service offerings.
  • Maintain accurate and confidential client records.
  • Drive sales through personalised recommendations and loyalty programs.
Qualifications:
  • NVQ Level 3 or 4 in Beauty Therapy or equivalent qualification.
  • Minimum of 5 years of experience as a practicing aesthetician.
  • Proven experience in client relationship management and retention.
  • In-depth knowledge of various aesthetic treatments and skincare technologies.
  • Excellent communication, listening, and interpersonal skills.
  • Ability to conduct effective virtual consultations and assessments.
  • Strong organisational and time management skills.
  • Proficiency in using virtual communication platforms and CRM systems.
  • Passion for the beauty and wellness industry with a client-centric approach.
  • Ability to work independently and as part of a remote team.
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Senior Aesthetician & Client Relations Specialist (Remote)

NE1 4JQ Newcastle upon Tyne, North East £35000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client is a leading innovator in the beauty and wellness sector and is looking for a highly skilled and charismatic Senior Aesthetician & Client Relations Specialist to join their fully remote team. This exciting opportunity is for an individual passionate about delivering exceptional client experiences and expert skincare advice from a distance. You will be at the forefront of engaging with clients, providing personalized consultations, and guiding them through our client's product lines and virtual treatment protocols. The role requires a deep understanding of skincare science, advanced aesthetic techniques, and outstanding communication skills to build and maintain strong client relationships. Key Responsibilities:
  • Conduct virtual consultations with clients to assess skin concerns and recommend personalized treatment plans and product regimens.
  • Provide expert advice on skincare science, ingredients, and the effective use of aesthetic devices and products.
  • Guide clients through at-home treatment protocols, ensuring proper technique and maximizing results.
  • Build and nurture long-term relationships with clients, fostering loyalty and encouraging repeat business.
  • Manage client inquiries and provide timely, professional responses via various communication channels (email, video calls, chat).
  • Educate clients on new product launches, promotions, and wellness tips.
  • Track client progress and follow up to ensure satisfaction and address any concerns.
  • Collaborate with the marketing team to develop engaging content for client education and outreach.
  • Stay updated on the latest trends and advancements in the beauty and wellness industry.
  • Maintain accurate and confidential client records.
Qualifications:
  • NVQ Level 3 or equivalent in Beauty Therapy, with specialized qualifications in advanced aesthetics.
  • A minimum of 5 years of experience as an Aesthetician, with a strong focus on client consultation and care.
  • Proven ability to build and maintain rapport with a diverse clientele.
  • Excellent knowledge of skincare products, ingredients, and various aesthetic treatments.
  • Exceptional communication, interpersonal, and active listening skills.
  • Proficiency in using virtual communication tools (Zoom, Teams, etc.) and CRM systems.
  • A proactive, self-motivated attitude with the ability to work independently and manage time effectively in a remote setting.
  • Passion for the beauty and wellness industry and a commitment to client success.
  • Experience with online sales or e-commerce platforms is a plus.
This is a unique opportunity to leverage your expertise in a remote-first environment, connecting with clients and shaping their beauty journeys. If you are passionate about skincare and client relationships, this role based in the vicinity of Newcastle upon Tyne, Tyne and Wear, UK offers an exciting career path.
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Senior Spa Manager - Remote Operations & Client Relations

LS1 1AA Leeds, Yorkshire and the Humber £45000 Annually WhatJobs

Posted 13 days ago

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full-time
Our client, a renowned leader in the beauty and wellness industry, is seeking a highly motivated and experienced Senior Spa Manager to lead their operations. This is a unique fully remote position, allowing you to manage and drive the success of their spa services from anywhere in the UK. You will be responsible for setting strategic direction, managing operational efficiency, ensuring exceptional client experiences, and overseeing staff performance. Your focus will be on optimizing remote service delivery models, developing innovative wellness programs, and driving revenue growth.

Key Responsibilities:
  • Develop and implement strategic plans to enhance spa services, client satisfaction, and profitability.
  • Oversee the day-to-day operations of the spa, ensuring seamless service delivery and adherence to brand standards.
  • Manage and mentor a team of spa therapists and reception staff, fostering a positive and professional work environment.
  • Develop and manage budgets, including revenue forecasting, expense control, and profitability analysis.
  • Implement and maintain high standards of hygiene, safety, and guest experience.
  • Drive sales initiatives, including promoting services, packages, and retail products.
  • Manage inventory and procurement of spa supplies and equipment.
  • Develop and execute marketing and promotional strategies to attract and retain clients.
  • Handle client inquiries, feedback, and complaints with professionalism and efficiency.
  • Stay abreast of industry trends, new treatments, and wellness technologies.
  • Conduct performance reviews and provide ongoing coaching and development to staff.
  • Ensure compliance with all relevant health and safety regulations.
  • Analyze operational data to identify trends and opportunities for improvement.

Qualifications and Experience:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5-7 years of experience in spa management or a senior leadership role within the beauty and wellness sector.
  • Proven track record of managing spa operations and achieving financial targets.
  • Strong understanding of spa treatments, therapies, and product lines.
  • Excellent customer service and client relationship management skills.
  • Demonstrated leadership and team management abilities.
  • Proficiency in spa management software and POS systems.
  • Strong financial acumen and experience with budgeting and P&L management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently, manage time effectively, and thrive in a remote work environment.
  • Passion for the beauty and wellness industry.
  • Relevant certifications in beauty therapy or spa management are a plus.

This is an exciting remote opportunity based out of Leeds, West Yorkshire, UK . If you are a visionary leader passionate about wellness and client care, we encourage you to apply.
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Customer Service

Walsall, West Midlands £13 Hourly Pertemps Walsall

Posted 4 days ago

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Job Description

temporary
Customer Service administrator
Walsall
08:30 am-17:00 pm
12.50 - 13 per hour

My client based in Walsall are looking for a customer service administrator to join their team.


Customer Service administrator

Duties of a customer service administrator include:


Data entry

Attention to detail
Overseeing a shared email
Taking inbound calls
Handling enquiries
Inputting orders into system

Customer service excellence
Quoting for orders
Attention to detail


This advertiser has chosen not to accept applicants from your region.

Customer Service

Merseyside, North West £16 Hourly Blue Arrow

Posted 5 days ago

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Job Description

temporary

Role: Customer Service Representative
Location: L3 9QJ
Contract Type: Temporary ongoing
Pay Rate: 15.97 per hour
Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 6 weeks (100% attendance required)

About the Role
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.

You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.

Key Responsibilities
* Resolve order entry issues to maximize revenue.
* Monitor workflow ahead of customer-agreed dates across all system queues.
* Identify complex projects early and validate with customers to ensure timely, professional management.
* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.
* Manage project tasks proactively across all products, escalating as needed.
* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.
* Own and resolve escalations from customers or BT departments efficiently.
* Keep customers informed of order progress against milestones.
* Build strong relationships with internal and external stakeholders.
* Own and resolve failed or overdue orders beyond supplier forecasts.
* Escalate failed tasks through agreed paths to expedite resolution.
* Follow all operational procedures consistently.
* Deliver Lead to Sales objectives to drive revenue growth.
* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.
* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.
* Support team members and contribute to overall group performance.

Skills Required
* Strong communication and customer service skills
* Problem-solving and decision-making ability
* Good computer skills (Word, Excel, internal systems)
* Attention to detail and data accuracy
* Knowledge of broadband, cloud, and voice products
* Ability to work independently and as part of a team

Benefits
* Competitive pay and incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

This advertiser has chosen not to accept applicants from your region.
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Customer Service

London, London £25000 - £30000 Annually Michael Page

Posted 5 days ago

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Job Description

permanent

Join a thriving beauty company in London as a Customer Service professional, where you'll play a pivotal role in ensuring exceptional support for customers. This permanent position offers a rewarding opportunity to contribute to a fast growing company.

Client Details

This retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.

Description

The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.

knowledge and experience

* Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players

* Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.

* Liaising with 3PLs, Sales team and customers regarding order queries

* Dealing with stock issues effectively

* Actively seeking improvement on logistics processes to reduce cost

* Identifying and resolving shipping issues and creating best practice

* Responsible for setting up and creating new lines with customers

* Ad hoc activities to support Supply Chain and the wider team

* Microsoft Dynamics experience useful

Profile

A successful Customer Service professional should have:

  • Previous experience in a customer-focused role, ideally in the retail industry.
  • Strong communication and problem-solving skills.
  • Attention to detail and the ability to manage multiple tasks effectively.
  • Proficiency in using customer service software and standard office tools.
  • A proactive and positive approach to customer interactions.
  • Knowledge of retail operations and customer care best practices.

Job Offer

  • A competitive salary of 25,000 - 30,000
  • Permanent position with growth opportunities in the retail industry.
  • Comprehensive training and professional development support.
  • An inclusive and supportive work environment in London.
  • Employee benefits package to enhance your work-life balance.
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Customer Service

City of Glasgow, Scotland £13 - £31 Hourly Blue Arrow

Posted 5 days ago

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Job Description

temporary

Customer Service
Location: Glasgow
Pay Rates: 13.42 to 31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 20/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks

Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations

You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.

Shift Patterns
We offer a variety of shift options to suit different lifestyles.

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time and may include evenings.

Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.

Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)

Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Droitwich, West Midlands £26728 Annually Four Squared Recruitment Ltd

Posted 5 days ago

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Job Description

permanent
Customer Service
Location
: Droitwich
Job Type : Full-time, Office-based
Salary : £26,728
Hours : 40 hours per week (including some evenings and weekends)

We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.

This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.

Key Responsibilities:
  • Handle claims from initial instruction through to resolution, providing exceptional service throughout.
  • Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
  • Ensure service level agreements are consistently met and daily claim boards are accurately updated.
  • Contribute to the Out of Hours service on a shared rota.
  • Take part in training and regular performance reviews to continuously improve service delivery.
Requirements:
  • Minimum 1 year of experience in a customer service role.
  • Strong communication skills, both written and verbal.
  • Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
  • IT literate and confident using systems and email.
What’s on Offer:
  • Competitive salary based on experience
  • Collaborative, values-driven team environment
  • On-site parking and a well-equipped office
  • Full training and development support
  
If interested, contact Lizzie at Four Squared Recruitment – (url removed) or call (phone number removed)
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