894 Customer Interactions jobs in Brightons

Manpower UK are supporting our reputable client in identifying a Customer Experience Advisor for their Cumbernauld office. You would be working within a successful team who are friendly and supportive to ensure your success.

You will be processing orders using Excel and in house systems, therefore you should be confident using IT systems and accurate in your inputting, you will speak to customers throughout the day providing product information and also upselling other products. Candidates should also be confident in calling lapsed clients to enhance sales within the team to ensure the business achieves their KPI's.

Hours are Monday to Friday - Rota 8:00am to 4:30pm / 8.30am to 5pm
Experience:-

• Customer Service background
• Good Administrative experience
• Experience using Outlook, Excel, Word
• Good communication skills
• Proactive in secure the sale
• Excellent listening skills
• Works well on their own and within a team
• Enjoys a busy environment
• Driving Licence - not essential

Please forward your CV in the first instance.

Customer Service Advisor - Glasgow
Type: Full-Time, Permanent
Hours: Full time between Monday - Sunday
Salary: 23,600 - 26,000
Start Date: 6th October
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About the Role
Are you passionate about delivering outstanding customer service? Do you thrive in a customer-focused environment? If you're seeking a rewarding and challenging role, we want to hear from you!
We are currently recruiting Customer Service Advisors for our esteemed banking client, located in the vibrant heart of Glasgow
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Key Responsibilities
* Handle inbound customer calls
* Address banking queries and concerns with care
* Assist customers with claims
* Provide exceptional customer service
* Navigate various systems to deliver efficient solutions
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What We Offer
* Comprehensive training and ongoing professional development
* Generous holiday allowance of over 7 weeks
* Performance-based annual bonus
* Attractive discounts on services
* Opportunity to purchase company shares
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Skills Required
* Excellent communication skills
* Proficient in IT systems
* Empathetic and customer-centric approach
* Strong customer service skills
* Ability to meet KPIs
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Ready to make a positive impact in the world of customer service? Apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Customer Service Representative
Location: Glasgow
Department: IMS - Motor
Business Area: Product
Working Time: Full-Time
Start date: 6th October
Salary: 23,600 to 26,000 depending on experience
Hours: Full time, 36 hours per week

We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key.

• Deliver outstanding customer service and resolve queries efficiently.

• Handle high volumes of inbound calls, with some outbound activity.

• Support customers with policy changes, renewals, and new sales opportunities.

• Educate customers on products and services to encourage retention and growth.

• Provide tailored solutions, particularly for vulnerable customers.

• Accurately log interactions and outcomes in internal systems.

• A passion for excellent customer service.

• Previous call centre or customer service experience (retail, hospitality, leisure also considered).

• desirable financial services experience

• Strong communication skills with resilience in handling complex issues.

• Good IT literacy, including Microsoft Office, and confidence using multiple systems.

• Competitive salary (23,600-26,000 DOE).

• Exclusive discounts with major retailers and brands.

• Wellbeing support, including 24/7 access to a Virtual GP.

• 7.2 weeks' holiday including bank holidays.

• Enhanced family leave policies.

• Pension scheme with up to 7.5% employer match and life assurance cover.

• Flexible and part-time working options available.

Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks.

You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive.

Apply today and build your career with us.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

HMRC Customer Service Advisor - Telephony

Location: Glasgow, G2 8JQ

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support?
A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
An excellent package is offered, including:

• 13.91 per hour pay rate (equivalent to 26,763FTE salary)
• Various start dates throughout September & October, upon successful completion of government screening checks
• Expected assignment length, 6 months with the possibility of extension
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities :

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Customer Service Advisor
Salary - 26,830 Potential Bonus of 4,200 per year
Location - Cumbernauld
Hours - Monday to Friday 8:30am - 5pm

This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Duties and Responsibilities

* Take inbound calls and respond to emails in a timely manner
* Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products
* Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.
* Handle all customer complaints to the best of your ability
* Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided

If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title : Customer Service Representative

Location : Edinburgh City Centre

Pay Rate : 14.02p/hr

Hours : Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working : 2 days per week in the office after training

Contract Type : Temporary - 12 months.

Start Date : November 2025

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Your responsibilities will include:

• Provide first class service to customers by acting as a first point of contact for any queries or requests by phone
• Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries
• Handing requests for information or changes to details quickly and securely
• Ensuring all information is recorded efficiently and accurately
• Deal with situations with care and empathy
• Putting the customer first at every opportunity

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
• Good attention to detail, with the ability to identify areas for improvement in the customer journey
• Strong communication skills, both verbal and written
• Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

• Flexible benefits to suit your lifestyle, such as discounted shopping
• Great access to shops and restaurants
• Prime location in Edinburgh
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Hybrid working approach (once initial onsite training has been completed)

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

• Salary: 23,600 - 25,000 per annum (depending on experience)
• Hours: Full-time - Flexibility from Monday to Sunday
• Location: Glasgow City Centre

Join the buzzing General Insurance team , where we help customers with their motor insurance-and have fun doing it. Whether you're solving problems or celebrating wins, you'll be part of a team that values energy, empathy, and excellence.

• Listen like a pro and guide customers through policy updates, sales, and renewals
• Champion our digital tools and help customers take control
• Handle a mix of inbound calls with confidence and care
• Deliver solutions that make people feel heard, understood, and supported
• Keep everything on record-details matter!
• Handle complaints with heart, especially when customers are vulnerable

Start with in-depth, on-site training in our lively graduate bay. Once you're confident, you'll move into our 'Moments That Matter' hybrid setup-working from home most days, with in-person team meetups to stay connected and inspired.

• A natural people person with a passion for service
• Experience in customer-facing roles-call centre, retail, hospitality, leisure? Perfect.
• A multitasking wizard who's tech-savvy and confident with Microsoft Office
• Calm, clear communication-even when things get busy

• Tesco Clubcard - 10% off (15% on paydays!)
• 7.2 weeks of annual leave - plus the option to buy more!
• Wellbeing perks - 24/7 virtual GP, cycle-to-work scheme & more
• Family-first policies - enhanced maternity, paternity & shared parental leave
• Big-brand discounts - save on everything from holidays to high street shops
• Pension match up to 7.5% and life assurance to give you peace of mind

If you're ready to bring the energy, make an impact, and grow with a team that supports your success-you've found your place.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 5 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Manpower UK are supporting our reputable client in identifying a Customer Experience Advisor for their Cumbernauld office. You would be working within a successful team who are friendly and supportive to ensure your success.

You will be processing orders using Excel and in house systems, therefore you should be confident using IT systems and accurate in your inputting, you will speak to customers throughout the day providing product information and also upselling other products. Candidates should also be confident in calling lapsed clients to enhance sales within the team to ensure the business achieves their KPI's.

Hours are Monday to Friday - Rota 8:00am to 4:30pm / 8.30am to 5pm
Experience:-

• Customer Service background
• Good Administrative experience
• Experience using Outlook, Excel, Word
• Good communication skills
• Proactive in secure the sale
• Excellent listening skills
• Works well on their own and within a team
• Enjoys a busy environment
• Driving Licence - not essential

Please forward your CV in the first instance.

Job Title: Customer Service Representative
Location: Glasgow
Department: IMS - Motor
Working Time: Full-Time, 36 hours per week
Start Date: 6th October
Salary: 23,600 - 26,000 (depending on experience)

We are seeking a Customer Service Representative to join our General Insurance team in Glasgow. In this role, you will handle inbound calls from customers with motor and home insurance policies, providing support with queries, policy changes, renewals, and retentions. You will also guide customers through our digital services, assist vulnerable customers, and handle complaints in a professional manner. This is a fast-paced position that requires excellent communication skills, adaptability, and a strong focus on customer experience.

• Deliver outstanding customer service by resolving queries efficiently.

• Manage high volumes of inbound calls, with some outbound activity.

• Support customers with policy changes, renewals, and sales opportunities.

• Provide tailored solutions, particularly for vulnerable customers.

• Promote products and services to encourage retention and growth.

• Accurately record interactions and outcomes in internal systems.

• A passion for delivering excellent customer service.

• Previous call centre or customer service experience (retail, hospitality, or leisure also considered).

• Financial services experience is desirable.

• Strong communication skills with resilience when handling complex issues.

• Good IT literacy, including Microsoft Office, with confidence using multiple systems.

• Competitive salary of 23,600 - 26,000 DOE.

• Exclusive discounts with leading retailers and brands.

• Wellbeing support, including 24/7 access to a Virtual GP.

• 7.2 weeks' holiday including bank holidays.

• Enhanced family leave policies.

• Pension scheme with up to 7.5% employer match and life assurance cover.

• Flexible and part-time working options.

Applicants must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.