216 Customer Lifecycle Management jobs in the United Kingdom

Love building relationships and helping customers succeed? Turn service into sales.

We're powering the digital workplace for 30,000+ UK businesses with a bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.

Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.

As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.

Your day-to-day:

• Conducting introduction calls and regular check-ins with your portfolio of customers
• Understanding each customer's business needs and challenges
• Recommending relevant products and upgrades from our full technology stack
• Cross-selling and upselling services that genuinely add value
• Maintaining strong relationships to improve retention and satisfaction
• Identifying referral opportunities to help customers grow their own network
• Managing your pipeline and customer interactions in our CRM

This is a phone-based role focused on relationship building, problem-solving, and consultative selling to existing customers.

Relationship builder – You genuinely care about customer success and build trust naturally

Consultative approach – You listen first, then recommend solutions that actually help

Sales mindset – You spot opportunities and aren't afraid to ask for the business

Highly organised – Managing multiple accounts and follow-ups doesn't phase you

Problem solver – You turn customer concerns into opportunities to add more value

Target-driven – You're motivated by KPIs and personal achievement

Professional communicator – Excellent phone manner and written communication

• Base salary: £25k
• trong>Commission: Earn on every upsell, cross-sell, and referral conversion
• Realistic OTE: 5k in first year
• Top performers: 0k+

Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials

• Comprehensive product training on our full technology stack
• Supportive team environment with experienced mentors
• Regular team socials and company events
• Clear progression pathways
• Inclusive culture where everyone belongs

Essential Skills

• Ability to build rapport and curios to ask questions over the phone
• Comfortable with technology and learning new products
• Motivated and Ambitious
• Persistent and Resilient
• Ability to manage multiple priorities and meet deadlines

Our Values

• Respect - Treat colleagues and customers with respect
• Integrity - Uphold the highest standards of honesty and fairness
• Teamwork - Engage and collaborate with colleagues and partners
• Ambition - Determination to be the best that we can be

Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.

Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.

Love building relationships and helping customers succeed? Turn service into sales.

We're powering the digital workplace for 30,000+ UK businesses with a £bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.

Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.

As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.

Your day-to-day:

• Conducting introduction calls and regular check-ins with your portfolio of customers
• Understanding each customer's business needs and challenges
• Recommending relevant products and upgrades from our full technology stack
• Cross-selling and upselling services that genuinely add value
• Maintaining strong relationships to improve retention and satisfaction
• Identifying referral opportunities to help customers grow their own network
• Managing your pipeline and customer interactions in our CRM

This is a phone-based role focused on relationship building, problem-solving, and consultative selling to existing customers.

Relationship builder – You genuinely care about customer success and build trust naturally

Consultative approach – You listen first, then recommend solutions that actually help

Sales mindset – You spot opportunities and aren't afraid to ask for the business

Highly organised – Managing multiple accounts and follow-ups doesn't phase you

Problem solver – You turn customer concerns into opportunities to add more value

Target-driven – You're motivated by KPIs and personal achievement

Professional communicator – Excellent phone manner and written communication

• Base salary: £25k
• trong>Commission: Earn on every upsell, cross-sell, and referral conversion
• Realistic OTE: 5k in first year
• Top performers: 0k+

Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials

• Comprehensive product training on our full technology stack
• Supportive team environment with experienced mentors
• Regular team socials and company events
• Clear progression pathways
• Inclusive culture where everyone belongs

Essential Skills

• Ability to build rapport and curios to ask questions over the phone
• Comfortable with technology and learning new products
• Motivated and Ambitious
• Persistent and Resilient
• Ability to manage multiple priorities and meet deadlines

Our Values

• Respect - Treat colleagues and customers with respect
• Integrity - Uphold the highest standards of honesty and fairness
• Teamwork - Engage and collaborate with colleagues and partners
• Ambition - Determination to be the best that we can be

Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.

Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 4,000 people across our London, Southampton, Cardiff and Manchester offices.

Reporting to the Customer Engagement Lead in the Customer Engagement Team you will play a key role in helping create communication experiences that foster customer loyalty and increase product awareness and adoption.

You will be responsible for developing and delivering compelling communications across a channel mix that includes email, mobile notifications and in-app messaging. Working autonomously you’ll be hands on briefing, designing, building, executing and analysing campaigns.

You’ll take the lead on communications supporting large-scale campaigns driven by product and marketing initiatives. You will also be instrumental in spearheading the development of our automated customer journeys. Whether it’s early life, retention or re-engagement, your expertise will be required to meticulously analyse customer behavioral data, identifying opportunities to integrate communication flows that yield measurable outcomes and significant business value. We welcome a test-and-learn curious mindset, you should always be on the lookout for how we can improve our communications through tech and industry innovation, or through new ways to effectively communicate with our customers.

We are a regulated bank and with that comes great responsibility. You must have a strong eye for detail and an understanding of processes that need to be followed. That being said, we don’t want to feel like ‘any other bank’, we want everything we put in front of customers to feel relevant, timely and help them be good with money.

We’re looking for someone who is comfortable working at pace and in an agile environment,  and able to adapt to business priorities and the rate of product development. 

Requirements

• Minimum of 3-4 years of experience in customer engagement and marketing automation, with a proven track record of success in developing and implementing related strategies
• Strong technical knowledge of analysis and segmentation 
• Experience of using data visualisation and reporting tools to drive insights
• In depth understanding of customer engagement platforms and technology
• Strong collaboration skills with data, engineering, product, and compliance teams
• An eye for detail
• Previous experience within financial services or a regulated environment would be beneficial

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

What we do:

Founded in 2021, Zero100 is a leading cross-industry research and intelligence company that connects and provides strategic advice to global operations and supply chain leaders from a range of leading global businesses including Nike, Walmart, Unilever, Pfizer, Google, Honeywell, Volvo Cars and many others. Clients use the company’s peer networking, data, research and advisory services to shape their global supply chain strategies and accelerate progress on long-term digitization and sustainability initiatives. 

The Sunday Times Best Places to Work 2025

The Sundays Times 100 (#

LinkedIn Top 25 start-ups (#

Who We're Looking For:

Note: This is primarily an office-based role (4 days a week in the office) for applicants based in the UK.

As an Account Executive on the Customer Engagement team at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience, retaining and growing our partnerships with our existing members. You will be responsible for managing a portfolio of our members, Chief Operating Officers, Chief Supply Chain Officers and their teams across Fortune 1000 companies, driving high engagement and collaborating closely with product and research teams to ensure our clients are deriving maximum value from our offerings. Your focus will be on understanding member priorities, aligning them with Zero100’s offerings, and continuously delivering value that supports their most important initiatives. Your goal will be to renew 100% of our existing Annual Recurring Revenue (ARR) and upsell existing accounts to expand Zero100’s reach and influence.

Key Responsibilities:

• Lead the engagement, retention and growth strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
• Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
• Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
• Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
• Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
• Regularly analyze engagement data, upsell trends and member feedback to identify risk factors and intervene early to prevent churn and drive growth.
• Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.

Requirements

• Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
• Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
• Experience negotiating contracts with sophisticated procurement teams.
• Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
• Resourcefulness, resilience, and strong oral and written communication skills.
• Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
• Ability to thrive in an ambiguous environment and persevere through challenges.
• Willingness to adapt and flex as the business evolves.
• Ability to travel and be in-person with customers

Benefits

• Competitive salary and commission scheme
• Unlimited holidays
• Private healthcare & Life Insurance
• Enhanced Pension
• Enhanced Parental Leave Policy
• Custom designed offices in central London with free breakfasts & snacks
• Regular team socials

Zero100 is an Equal Opportunity-Affirmative Action Employer, welcoming applications from individuals of all backgrounds. We embrace diversity and inclusion in our workplace.

What we do:

Founded in 2021, Zero100 is a leading cross-industry research and intelligence company that connects and provides strategic advice to global operations and supply chain leaders from a range of leading global businesses including Nike, Walmart, Unilever, Pfizer, Google, Honeywell, Volvo Cars and many others. Clients use the company’s peer networking, data, research and advisory services to shape their global supply chain strategies and accelerate progress on long-term digitization and sustainability initiatives. 

Who We're Looking For:

Note: This is primarily an office-based role (4 days a week in the office) for applicants based in the UK.

As an Account Executive on the Customer Engagement team at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience, retaining and growing our partnerships with our existing members. You will be responsible for managing a portfolio of our members, Chief Operating Officers, Chief Supply Chain Officers and their teams across Fortune 1000 companies, driving high engagement and collaborating closely with product and research teams to ensure our clients are deriving maximum value from our offerings. Your focus will be on understanding member priorities, aligning them with Zero100’s offerings, and continuously delivering value that supports their most important initiatives. Your goal will be to renew 100% of our existing Annual Recurring Revenue (ARR) and upsell existing accounts to expand Zero100’s reach and influence.

Key Responsibilities:

• Lead the engagement, retention and growth strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
• Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
• Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
• Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
• Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
• Regularly analyze engagement data, upsell trends and member feedback to identify risk factors and intervene early to prevent churn and drive growth.
• Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.

Requirements

• Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
• Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
• Experience negotiating contracts with sophisticated procurement teams.
• Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
• Resourcefulness, resilience, and strong oral and written communication skills.
• Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
• Ability to thrive in an ambiguous environment and persevere through challenges.
• Willingness to adapt and flex as the business evolves.
• Ability to travel and be in-person with customers

Benefits

• Competitive salary and commission scheme
• Unlimited holidays
• Private healthcare & Life Insurance
• Enhanced Pension
• Enhanced Parental Leave Policy
• Custom designed offices in central London with free breakfasts & snacks
• Regular team socials

Zero100 is an Equal Opportunity-Affirmative Action Employer, welcoming applications from individuals of all backgrounds. We embrace diversity and inclusion in our workplace.

This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solution.

Responsibilities
— The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
— Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.

Requirements:
Qualifications and Skills
— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
— Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
— Broad understanding of software development lifecycle, development management,
release management, data migrations, cut-over planning and early live support.
— Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services
— Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
— Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;

Experience and Background
— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Lead Design Consulting role
— Experience of large scale CRM implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.

This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solution.

Responsibilities
— The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
— Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.

Requirements:
Qualifications and Skills
— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
— Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
— Broad understanding of software development lifecycle, development management,
release management, data migrations, cut-over planning and early live support.
— Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services
— Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
— Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;

Experience and Background
— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Lead Design Consulting role
— Experience of large scale CRM implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff