3 Customer Loyalty jobs in the United Kingdom
Customer Loyalty Advisor
Posted 5 days ago
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Job Description
If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.
This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services.
Salary is £25,000 with a realistic uncapped OTE of £0,000, many members of the team exceed this.
You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls.
Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week.
Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of 0,000… or more.
Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings….
Key skills and experience
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution li>Income protection & life assurance < i>25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! < i>Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice < i>Unlimited access to online training and development content via our Learning Management System li>Long service benefits and monthly employee recognition
Our values
Our approach is to work guided by our mission, vision and values.
Find a way, Be committed, Do the right thing, Keep it simple.
Customer Loyalty Executive
Posted 7 days ago
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Job Description
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunitynSalary: £26,250 - £35,000 O.T.E (uncapped earnings)nFun, exciting, rewarding work. Join us for the ride.nWorking with world-class brands as a Customer Loyalty Executive youll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with th.n
Customer Success Manager - Loyalty MarTech
Posted 26 days ago
Job Viewed
Job Description
- A proven Customer Success Manager or Client Services lead with experience in managing enterprise-level loyalty and engagement programmes .
- Experienced marketeer , ideally with marketing agency experience on the Account Management side.
- Digital marketing skills, idealy with hands on loyalty programme management experience.
- A strategic, commercially-minded professional who understands how to deliver value and results for clients .
- An excellent communicator with experience leading QBRs, client reviews, and stakeholder management at senior levels.
- Passionate about building strong relationships, delivering successful programmes , and being a trusted partner to clients.
- A collaborative team player who thrives in a fast-paced, high-growth environment , and is ready to help scale the function,
- A key role in a rapidly scaling SaaS company that works with global brands like Skyscanner, HelloFresh, Lebara, JD Sports , and more.
- The opportunity to own relationships with enterprise clients and deliver high-impact loyalty programmes.
- A flexible remote-first role , with a team workspace available in Manchester .
- Career progression as part of a growing customer success and partnerships function.
- Profit share, share options, and great benefits including a rewards platform and health cash plan.
Propello Cloud is a leading SaaS loyalty and rewards platform , helping brands drive acquisition, retention and engagement through bespoke white-label reward programmes. We power solutions for major clients across retail, travel, telco, energy, and financial services , delivering measurable outcomes with an agile and client-first approach.
We’re on a mission to make loyalty smarter and more rewarding — for both businesses and customers.
Requirements
About the RoleAs Senior Customer Success Manager , you will be responsible for leading the successful delivery and performance of loyalty and affiliate programmes for a portfolio of enterprise clients. You’ll work closely with our Head of Customer Success , our partnerships team , and the wider product and delivery teams to ensure that every programme delivers value, impact, and commercial growth.
You’ll play a key role in building long-term relationships, running QBRs, managing ongoing programme improvements, and supporting the growth of our client base.
Key Responsibilities Client & Programme Delivery- Manage a portfolio of enterprise clients, acting as their primary point of contact and strategic advisor .
- Oversee the ongoing delivery and optimisation of loyalty and rewards programmes.
- Lead regular performance reviews and QBRs , using data insights to inform recommendations.
- Coordinate with internal teams (marketing, partnerships, product, and tech) to ensure smooth delivery and client satisfaction.
- Collaborate with the partnerships team to source, onboard and manage affiliate merchant offers that align with client goals.
- Help ensure that offers are relevant, high-performing, and brand-aligned , contributing to programme engagement and ROI.
- Identify opportunities to grow client accounts through upselling, renewals, or added services.
- Ensure programme performance is linked to client KPIs and helps drive measurable business outcomes .
- Support the Head of Customer Success in driving best practice across the team.
- Help mentor junior CSMs and contribute to internal process improvement and knowledge sharing.
- 5+ years’ experience in a Customer Success, Markeyting Agency Account Management , or Client Delivery role within Martech SaaS, loyalty tech, or marketing services .
- Experience working with affiliate partnerships or managing loyalty content/offers.
- Strong understanding of customer loyalty, engagement, and lifecycle marketing .
- Excellent client-facing skills and a track record of building relationships at a senior level .
- A data-led mindset — confident using dashboards, analytics and insights to guide performance.
- Experience delivering QBRs , running workshops, and managing performance improvements.
- Commercially aware — able to spot upsell opportunities and guide clients to long-term success.
- Highly organised and detail-oriented, with the ability to manage multiple complex programmes.
- A confident presenter, able to communicate clearly to both internal and external stakeholders.
Benefits
The Package- Competitive base salary + bonus
- Profit share and equity options
- Remote-first working policy
- Optional Manchester workspace
- Pension scheme
- Health cash plan
- Access to Propello rewards programme
- Generous holiday allowance
- Ongoing learning & development opportunities
If you’re excited about the prospect of joining a fast paced business development team in a fast-growing SaaS company, we’d love to hear from you.
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