54 Customer Loyalty jobs in the United Kingdom
Customer Loyalty Advisor
Posted today
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Job Description
If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.
This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services.
Salary is £25,000 with a realistic uncapped OTE of £0,000, many members of the team exceed this.
You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls.
Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week.
Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of 0,000… or more.
Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings….
Customer Loyalty Executive
Posted 6 days ago
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Customer Loyalty Executive
Salary: £26,250 - £35,000 O.T.E (uncapped earnings)
Fun, exciting, rewarding work. Join us for the ride.
Working with world-class brands as a Customer Loyalty Executive youll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with th.
Senior Customer Loyalty Specialist
Posted today
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Job Description
- Developing and implementing comprehensive customer loyalty programs.
- Analysing customer data to identify patterns, segments, and opportunities for engagement.
- Creating and managing customer communication campaigns.
- Measuring the effectiveness of loyalty initiatives and reporting on key metrics.
- Collaborating with cross-functional teams to align loyalty strategies with business goals.
- Gathering customer feedback and insights to inform program improvements.
- Managing the customer loyalty platform and related technologies.
- Proactively identifying and addressing customer pain points.
- Developing strategies to reduce customer churn and increase retention rates.
- Staying informed about industry best practices in customer loyalty and engagement.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer loyalty, CRM, or marketing program management.
- Strong analytical skills with proficiency in data analysis and reporting tools.
- Excellent understanding of customer behaviour and engagement strategies.
- Exceptional communication, writing, and presentation skills.
- Experience with loyalty platforms and marketing automation tools is essential.
- Ability to work independently and collaboratively in a remote setting.
- A creative and results-oriented approach to problem-solving.
- Experience in designing and executing customer surveys and feedback mechanisms.
- Strong project management skills.
Customer Retention & Loyalty Specialist
Posted 6 days ago
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Job Description
Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.
This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.
Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.
If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!
When applying for this role please consider that we require the following as minimum requirements for this role;
- Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
- We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Customer Retention & Loyalty Specialist
Posted 1 day ago
Job Viewed
Job Description
Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.
This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.
Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.
If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!
When applying for this role please consider that we require the following as minimum requirements for this role;
- Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
- We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Manager, Marketing Strategy & Planning
Posted 3 days ago
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Job Description
**Please note that this is a** **6** **month** **temporary** **role** **.**
We're looking to add an established marketing professional to join our Global Marketing team. If you love travel, connecting, collaborating, and providing an outstanding customer experience, you could fit in well.
We are looking for someone strategic and detail-oriented to join our Marketing Strategy & Planning team. As the Manager, Marketing Strategy & Planning you will work closely with the Director of Marketing Strategy & Planning and cross-functional teams to drive forward critical projects of strategic importance to the marketing team and wider commercial organization.
You will be the key point-person for managing project timelines, partner engagement, and ensuring projects are executed on time and within scope, working with the marketing team and cross functional collaborators. Key responsibilities include implementing and maintaining operational frameworks and planning processes that drive success on key initiatives.
**What** **You'll** **Do:**
+ Develop a comprehensive project management strategy in partnership with the Director of Marketing Strategy and Planning
+ Oversee project management of key initiatives and interdependent workstreams
+ Collaborate with and project manage a team of marketing professionals to achieve organizational goals
+ Collaborate with cross-functional teams to ensure alignment across key projects
+ Develop and maintain relationships with key collaborators and partners
+ Create and trackproject management timelines, holding workstream owners accountable to deliverables and deadlines
+ Run cross-functional marketing workstream status calls
+ Provide critical updates to collaborators including the Marketing Leadership and commercial teams
**Key Stakeholders and Relationships**
+ Marketing leadership team
+ Various marketing team leaders, including but not limited to brand, marketing communications, events, performance marketing, customer marketing, growth ops & intelligence, commercial enablement, and internal comms
+ Transition Management Office and other workstream leads
+ Commercial teams
+ Procurement and Finance
+ General Counsel and Compliance
**What** **We're** **Looking For:**
+ Significant marketing experience delivering marketing transformationand/or long-term marketing initiatives and projects.
+ Ability to simultaneously handling multiple short and long-term marketing projects from inception to completion
+ Exceptional organizational and project management skills with strong attention to detail
+ Proactive, strategic thinker with a commercial focus, and a hands-on approach
+ Strong experience working in the B2B space, preferably in marketing strategy and/or operations.
+ Open-mindedness, excited to try new tactics, and perseverance to see projects to completion.
+ Able to lead and operate effectively through periods of significant change.
+ Proven experiencedelivering results in a highly commercial environment.
+ International experience working with remote teams and time zones isa plus.
+ Experience with Smartsheet or similar project management tools.
As a leading global travel management company, we are uniquely positioned to champion and influence inclusive, accessible, and safe travel for all. Our diverse workforce, reflective of our client base, is our key to success. Please note that this is a 6 month temporary role.
**Location**
United Kingdom
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (
Brand Marketing & Strategy Director
Posted 298 days ago
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Job Description
Future is the name behind market-leading brands and some of the world’s most popular media titles. We connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We're looking for a Brand Marketing & Strategy Director to play a critical role in shaping the future of our leading media brands.
What you'll be doing.
Reporting to the Senior Marketing Director, you'll set the strategy to develop compelling and insight-driven brand propositions that deliver audience growth and engagement.
You'll be part of our marketing centre of excellence and will implement brand-building best practice across Future’s brands. You'll generate a deep understanding of our audiences and work cross-functionally to generate new brand strategies and ensure successful, measurable outcomes.
Experience that will put you ahead of the curve.
- Experience leading branding and brand strategy efforts for digital media brands
- Experience with media business models such as advertising, data, paid subscriptions
- Experience working with international brands and marketing teams
- Line management experience
What's in it for you…
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
… Plus more great perks based on your location
Internal job family level Editorial 3
The expected salary range for this role is up to £80,000
This is a Hybrid role from any of our UK offices (Bath, London or Cardiff), working three days from the office, two from home
Who are we…
We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
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Head of Digital Marketing Strategy
Posted today
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Key Responsibilities:
- Developing and implementing a holistic digital marketing strategy across all channels, including SEO, SEM, content marketing, social media, email marketing, and paid advertising.
- Leading and mentoring a team of digital marketing professionals, fostering a culture of innovation and high performance.
- Setting clear objectives, KPIs, and budgets for all digital marketing activities.
- Analyzing market trends, competitor activities, and customer insights to identify new opportunities and threats.
- Overseeing the creation and execution of compelling content marketing campaigns to drive engagement and thought leadership.
- Managing the company's online reputation and social media presence.
- Optimizing website performance and user experience to improve conversion rates.
- Leveraging data analytics and reporting tools to measure the effectiveness of campaigns and inform strategic decisions.
- Staying abreast of the latest digital marketing technologies, platforms, and best practices.
- Collaborating with sales, product, and customer success teams to ensure a cohesive customer journey and marketing-sales alignment.
The ideal candidate will have a Bachelor's or Master's degree in Marketing, Business, Communications, or a related field, with a minimum of 10 years of progressive experience in digital marketing, including significant experience in a leadership role. Proven success in developing and executing successful digital marketing strategies that have driven measurable business growth is essential. Expertise across a wide range of digital marketing disciplines, including advanced SEO/SEM, programmatic advertising, marketing automation, and CRM systems, is required. Strong analytical skills, a data-driven approach to decision-making, and proficiency with marketing analytics platforms (e.g., Google Analytics, Adobe Analytics) are crucial. Excellent leadership, communication, and stakeholder management skills are vital for success in this remote leadership role. You must be a strategic thinker with the ability to inspire and guide a team, working effectively in a fully remote environment. This position offers the flexibility to work from any location within the UK.
Head of Digital Marketing Strategy
Posted 1 day ago
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Job Description
Your core responsibilities will include overseeing the implementation of multi-channel marketing campaigns, analyzing performance metrics, and optimizing strategies for maximum ROI. You will manage a team of digital marketing specialists, providing guidance, mentorship, and fostering a collaborative environment. Staying abreast of the latest digital marketing trends, tools, and best practices will be key to your success. You will also collaborate closely with product development, sales, and customer service teams to ensure cohesive brand messaging and customer experience.
The ideal candidate will have a Bachelor's degree in Marketing, Business Administration, or a related field, with a Master's degree being a strong asset. A proven track record of at least 8-10 years in digital marketing, with significant experience in strategic planning and campaign management, is essential. Demonstrable success in leading and growing digital marketing functions, including managing significant marketing budgets, is required. Exceptional analytical skills, proficiency in marketing analytics platforms (e.g., Google Analytics, Adobe Analytics), and a deep understanding of CRM systems are vital. Strong leadership qualities, excellent communication and interpersonal skills, and the ability to thrive in a remote, fast-paced environment are paramount. This is a fully remote position offering a competitive compensation package and the opportunity to make a significant impact on a growing organization.
Head of Digital Marketing Strategy
Posted 1 day ago
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