58 Customer Management jobs in the United Kingdom

CRM Consultant – Professional Services (Reading + Hybrid)

Are you a talented CRM enthusiast ready to make a real impact with cutting-edge SaaS solutions? I'm recruiting on behalf of my client, a leading CRM solutions provider , for a CRM Consultant to join their growing Professional Services team. If you thrive on designing and delivering outstanding digital transformation projects, this is your opportunity to shine.

About the Role

As a Consultant in the Professional Services team , you’ll lead the end-to-end delivery of Workbooks CRM implementations for a diverse client base. You’ll design scalable SaaS solutions, configure systems, deliver training, and act as a trusted CRM advisor. Expect to work closely with clients across professional services, guiding them from discovery to go-live and beyond.

This hybrid position is based three days a week in the Reading office , with flexibility for remote work and occasional client visits.

What You’ll Do

• Deliver end-to-end CRM projects, from design and configuration through to testing and post-implementation support.
• Facilitate client workshops, translating business challenges into practical CRM solutions.
• Configure dashboards, workflows, reports, automations, and integrations.
• Own project success—managing timelines, risks, and expectations.
• Contribute to delivery best practices and methodology improvements.

What You’ll Bring

• Demonstrable experience implementing SaaS CRM solutions such as Salesforce , HubSpot , MS Dynamics 365 , Zoho CRM , NetSuite , SAP S/4HANA , or Oracle Cloud .
• A background in consulting or professional services , with strong client-facing communication and presentation skills.
• Hands-on technical skills, including proficiency with SQL , MySQL , PHP , or JavaScript .
• A proactive, commercial mindset and the confidence to present to senior stakeholders.
• A structured, problem-solving approach and an interest in continuous improvement.

Why Apply?

• Excellent base salary
• Quarterly bonus plus excellent benefits
• Car allowance and electric vehicle scheme
• Hybrid flexibility , with 3 days per week in the Reading office

If you’re ready to join a collaborative team delivering high-impact CRM transformations, we’d love to hear from you.

Apply Now

Send your CV and cover letter to marketing@resourceondemand.com

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

Customer Relationship Administrator

Location:
Solihull based (covering UK, Netherlands, and Ireland)

Contract:
12-month maternity leave cover

Hourly Rate:
£21.30 Umbrella

Working Arrangements:
Full Time on site

We're looking for a
customer-focused professional
to join our dynamic team of five, managing a portfolio of leased machines and maintaining strong client relationships across the UK, Netherlands, and Ireland.

Key Responsibilities

• Act as the main point of contact for clients in your portfolio.
• Manage leased machines nearing the end of agreements, including extensions and returns.
• Build and maintain strong customer relationships to ensure satisfaction and retention.

Skills & Experience

• Strong customer service and communication skills.
• Experience within the finance or leasing industry preferred.
• Familiarity with Oracle, Salesforce, and Microsoft Office (training available if needed).
• Ability to manage lease-related processes effectively.
• Dutch language skills highly desirable, as you'll be supporting our Dutch office.
• Previous hire or lease desk experience beneficial.
• Degree preferred, but relevant experience takes priority.

If you would like to be considered for this role please don't hesitate to click apply or call Daniel McShane on for more information.

Inclusion statement

Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.

We're proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We're here to support you every step of the way.

We believe diversity of thought and background makes us stronger and we welcome applications from people of all backgrounds and life experiences.

Our client are a fast growth Manchester business.

As a CRM Executive, you will help enhance customer communications. Reporting to the CRM Manager, you’ll support CRM system setup and maintenance, ensuring marketing efforts are data-driven and fully integrated.

If you're ambitious, analytical, and passionate about CRM and digital marketing, this could be the role for you.

Your Key Responsibilities

• Triggered Communications: Review and improve the setup of automated communications across all brands.
• Performance Monitoring: Track CRM campaigns, ensuring accuracy and effectiveness.
• Data Analysis: Collaborate with the Analytics team to gain insights beyond basic metrics, linking data to customer segmentation.
• Lifecycle Programs: Develop and implement email programs aimed at maximising customer retention and reducing churn.
• Promotional Campaigns: Manage the end-to-end process of promotional emails, from planning and creation to testing, deployment, and analysis.
• CRM Campaigns: Oversee CRM initiatives and establish relevant campaigns for our White Label brands.
• Customer Journey Optimisation: Map and enhance customer journeys, identifying churn points and implementing improvements.
• Cross-Functional Collaboration: Work closely with IT, Customer Service, and Marketing teams to ensure cohesive and effective communication strategies.

What we’re looking for

• Experience: Ideally 1+ years in a CRM or email marketing role with campaign management and data analysis experience.
• Technical Skills: Proficiency with email marketing platforms; knowledge of HTML and cross-device email testing is a plus.
• Analytical Mindset: Strong numerical and analytical skills, with the ability to derive actionable insights from data.
• Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly.
• Organisation: Ability to manage multiple projects, prioritise tasks, and meet tight deadlines.
• Team Player: Collaborative attitude with strong interpersonal skills, fostering positive relationships across departments.
• Attention to Detail: Meticulous and methodical approach to work.
• Proactivity: Self-starter with a passion for innovation and continuous improvement in the CRM space.

What you’ll gain

• Professional Growth: Gain hands-on experience in CRM strategy and develop your career within a dynamic company.
• Meaningful Impact: Play a key role in shaping the customer engagement approach of a market-leading organisation.
• Innovative Environment: Thrive in a forward-thinking workplace that encourages creativity and experimentation.
• Supportive Team: Join a collaborative team committed to excellence and continuous development.

Excellent package on offer.

CRM Consultant – Professional Services (Reading + Hybrid)

Are you a talented CRM enthusiast ready to make a real impact with cutting-edge SaaS solutions? I'm recruiting on behalf of my client, a leading CRM solutions provider , for a CRM Consultant to join their growing Professional Services team. If you thrive on designing and delivering outstanding digital transformation projects, this is your opportunity to shine.

About the Role

As a Consultant in the Professional Services team , you’ll lead the end-to-end delivery of Workbooks CRM implementations for a diverse client base. You’ll design scalable SaaS solutions, configure systems, deliver training, and act as a trusted CRM advisor. Expect to work closely with clients across professional services, guiding them from discovery to go-live and beyond.

This hybrid position is based three days a week in the Reading office , with flexibility for remote work and occasional client visits.

What You’ll Do

• Deliver end-to-end CRM projects, from design and configuration through to testing and post-implementation support.
• Facilitate client workshops, translating business challenges into practical CRM solutions.
• Configure dashboards, workflows, reports, automations, and integrations.
• Own project success—managing timelines, risks, and expectations.
• Contribute to delivery best practices and methodology improvements.

What You’ll Bring

• Demonstrable experience implementing SaaS CRM solutions such as Salesforce , HubSpot , MS Dynamics 365 , Zoho CRM , NetSuite , SAP S/4HANA , or Oracle Cloud .
• A background in consulting or professional services , with strong client-facing communication and presentation skills.
• Hands-on technical skills, including proficiency with SQL , MySQL , PHP , or JavaScript .
• A proactive, commercial mindset and the confidence to present to senior stakeholders.
• A structured, problem-solving approach and an interest in continuous improvement.

Why Apply?

• Excellent base salary
• Quarterly bonus plus excellent benefits
• Car allowance and electric vehicle scheme
• Hybrid flexibility , with 3 days per week in the Reading office

If you’re ready to join a collaborative team delivering high-impact CRM transformations, we’d love to hear from you.

Apply Now

Send your CV and cover letter to marketing@resourceondemand.com

CRM Data Dynamo Wanted! This is a temporary role with genuine scope to transition FTC

Glasgow

Do you have a love for clean, accurate data, a knack for problem-solving, and the kind of curiosity that makes you want to push every tech button just to see what happens? If so, we’ve got just the role for you.

We’re on the hunt for a CRM superstar who can help our client turn customer data into pure commercial gold. You’ll be the go-to person for their CRM platform, making sure it runs like a dream, the data stays sharp, and the users feel like they’ve got a personal tech genie on speed dial.

What you’ll be doing:

• Taking ownership of day-to-day CRM processes and keeping the database in tip-top condition.
• Spotting opportunities to make things slicker, faster, and more useful — then making them happen.
• Answering CRM questions like a pro and showing colleagues how to get the most from the system.
• Playing a key role in exciting projects and system upgrades that keep them ahead of the game.
• Occasionally flexing your skills across other digital tools (because they like to keep things interesting).

What we’re looking for:

• Experience using a CRM system (bonus points if you’ve met InterAction before).
• Strong data handling skills and an almost unhealthy love of spreadsheets.
• A proactive thinker who doesn’t just spot improvements but drives them.
• A natural communicator who can explain tech in plain English.
• Someone who thrives in a collaborative, professional environment.

Why you’ll love it:

You’ll be joining a forward-thinking team where ideas are valued, improvements are welcomed, and technology is embraced. They believe in being approachable, bold, and connected — and live those values every day.

If you’re ready to help turn data into decisions, build smarter processes, and make CRM the best it can be… I want to hear from you!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website

• Providing first-line technical support and customer service via phone, email, and chat.
• Troubleshooting and resolving customer issues related to software or services.
• Guiding customers through product features and functionalities.
• Documenting customer interactions, issues, and resolutions accurately in the CRM system.
• Escalating unresolved issues to senior support staff or other departments as needed.
• Identifying trends in customer issues and reporting them to management for product or service improvements.
• Maintaining a high level of customer satisfaction through prompt and professional communication.
• Contributing to the development of support documentation and FAQs.
• Collaborating with team members to share knowledge and best practices.

• Previous experience in a customer service or technical support role is essential.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to explain technical information clearly and concisely.
• Patience and empathy when dealing with customer concerns.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team in an office environment.
• Experience with (Specific Product/Service relevant to the client) is a plus.

Product Owner – Customer Query Management

Location: Glasgow

About the Role:

Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This is a consultancy role with a focus on driving measurable improvements in speed, efficiency, and quality of query resolution.

Key Responsibilities:

• Define and own the product strategy and roadmap for query management platforms.
• Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value.
• Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities.
• Champion agile ways of working to accelerate delivery and measure success in terms of efficiency, speed, and quality.
• Partner with Change and Operations teams to provide seamless end-to-end solutions.

Skills & Experience Required:

• Solid experience as a Product Owner, ideally within financial services or commercial banking.
• Strong understanding of customer service workflows and query handling processes.
• Proven ability to convert business challenges into actionable technical requirements.
• Hands-on experience with Jira, Confluence, or similar agile tools.
• Excellent communication skills with the ability to influence and manage stakeholders effectively.

Product Owner – Customer Query Management

Location: Glasgow

About the Role:

Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This is a consultancy role with a focus on driving measurable improvements in speed, efficiency, and quality of query resolution.

Key Responsibilities:

• Define and own the product strategy and roadmap for query management platforms.
• Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value.
• Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities.
• Champion agile ways of working to accelerate delivery and measure success in terms of efficiency, speed, and quality.
• Partner with Change and Operations teams to provide seamless end-to-end solutions.

Skills & Experience Required:

• Solid experience as a Product Owner, ideally within financial services or commercial banking.
• Strong understanding of customer service workflows and query handling processes.
• Proven ability to convert business challenges into actionable technical requirements.
• Hands-on experience with Jira, Confluence, or similar agile tools.
• Excellent communication skills with the ability to influence and manage stakeholders effectively.