63 Customer Management jobs in the United Kingdom
Customer Management Coordinator
Posted 2 days ago
Job Viewed
Job Description
Hours of work: Monday - Friday (alternative weeks - 8:00am - 4:30pm and 9-5:30pm.
Working from home 3 days each week and office-based on a Wednesday and Thursday.
Based in Telford
£13.00 per hour
Are you available immediately and local to Telford?
Do you have previous Customer Services experience with excellent written and telephone based skills?
- You will take ownership of dealing with a variety of comp.
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Senior Director,Customer Success Account Management
Posted 25 days ago
Job Viewed
Job Description
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Senior Director,Customer Success Account Management
Posted 25 days ago
Job Viewed
Job Description
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Customer Relationship Management Developer
Posted today
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Job Description
CRM Business Analyst/Developer (Microsoft Dynamics)
Salary: Up to £50,000
Location: Hybrid (City of London) – 3 days in-office
Industry - Membership Organisation
Join a purpose-driven organisation transforming its CRM strategy
Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.
They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.
With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.
Customer Relationship Management Manager
Posted today
Job Viewed
Job Description
CRM Manager
Location: Sheffield (Hybrid, 2-3 days per week)
Salary: Up to £55,000
The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement.
The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior CRM hire in the business, owning and building out lifecycle marketing activity across both B2C and B2B audiences. The role reports into senior leadership and offers significant autonomy and visibility from day one.
Key Responsibilities
- Develop and own CRM strategy and execution across email, SMS, push, and in-app.
- Build and optimise automated customer journeys using Braze and Hubspot.
- Plan and execute lifecycle campaigns to drive customer retention and increase LTV.
- Collaborate with stakeholders across Marketing, Product, and Data.
- Lead A/B testing, reporting, and optimisation of CRM activity.
- Identify and implement segmentation strategies for personalised communications.
- Represent CRM across the business, influencing product and marketing decisions.
Skills & Experience Essential:
- 2-3 years experience in CRM or lifecycle marketing.
- Strong understanding of marketing automation, CRM KPIs, segmentation, and A/B testing.
- Hands-on experience with CRM tools such as Braze and/or Hubspot.
- Background in B2C marketing; B2B experience a plus.
- Confident working cross-functionally with commercial and technical teams.
- Comfortable in a fast-paced scale-up environment.
Desirable:
- Experience working as the sole CRM professional or in a small CRM team.
- Exposure to customer journey mapping and performance analysis.
- Interest in fintech, automotive, or consumer tech sectors.
Benefits
- Up to £55,000 base salary
- Hybrid working (2-3 days/week in Sheffield office)
- Opportunity to own CRM strategy and build from scratch
- Fast-growing scale-up with real ownership and visibility
- Collaborative and ambitious team culture
How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.
Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy
Apprenticeship - Customer Order Management
Posted 6 days ago
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Job Description
We are looking for an enthusiastic Customer Order Management apprenticeship to join our team specializing in Supply Chain Planning for our UK Customer Service business unit in Huddersfield. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
**Overview of the course:**
The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 37.5 hours per week.
You will study at Kirklees college, following either the Customer Service level 2 or business administration level 3 standard. The standard you follow will be dependent on previous experience. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.
Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. College will teach you general skills required to successfully conduct your role, whilst in company, you will acquire specific skills and experience related to the role.
**This role is 100% onsite in Huddersfield and you would need to be happy to travel to Kirklees College as well on the designated day for study.**
**RESPONSIBILITIES**
In this role, you will make an impact in the following ways:
+ Representing the customer within the department in relevant meetings.
+ Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner.
+ Undertaking analysis and identifying abnormal demand and report findings as necessary.
+ Running and actioning required reports and distributing to relevant departments.
+ Acting as an onsite representative to expedite parts to the warehouse.
+ Being an active member of the customer support team and providing excellent customer care
**QUALIFICATIONS**
To be successful in this role you will need the following:
+ Minimum 5 GCSEs Level 4 - 9 (Grade C - A*) including Mathematics and English
+ Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Communication skills - written & verbal. To be able to effectively express messages and ideas in a clear, organised and relevant manner for a variety of audiences.
**Why Cummins**
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
**Working at Cummins**
At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!'
**Job** Supply Chain Planning
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type**
**ReqID** 2417226
Solutions Consultant - Customer Data Management
Posted 25 days ago
Job Viewed
Job Description
+ Supporting the sales team from a technical perspective to secure profitable enduring relationships with clients.
+ Working with internal teams to ensure client requirements are delivered efficiently.
+ Providing feedback on client requirements to shape future product developments
About the RoleReporting to the Director of Market Planning, Customer Data Solutions, and will work closely with sales, delivery and product teams. Supporting the sales team will include both new business opportunities and account development to both secure new clients, and maintain and grow relationships with existing clients.Responsibilities
+ Provide pre-sales technical expertise to the sales team and clients during the sales process
+ Collaborate with sales teams to recommend products and services to meet clients' requirements
+ Provide ongoing technical support in the early stage of customer relationship
+ Provide technical input into bid proposals, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers
+ Maintain up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services
Requirements
+ An inquisitive individual who is curious to understand the way things work
+ Proficient user of Microsoft Office for document writing, presentation building and reporting
+ Excellent written and verbal communication skills with the ability to engage both internal and external stakeholders
+ The ability to work independently
+ Ability and desire to learn new processes, tools, and technologies.
+ Experience in engaging with clients and delivering client facing consultancy services
+ Ideally have used data development languages such as SQL/Python/R/ECL/Java
+ Understanding of UK Data industry an advantage, but not essential
+ Experience of data management / data processing / data manipulation an advantage
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Team Lead, Customer Success Management
Posted today
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Job Description
Key Responsibilities:
- Lead, manage, and motivate a team of Customer Success Managers.
- Develop and implement strategies to improve customer retention and reduce churn.
- Monitor customer health metrics and proactively address potential issues.
- Establish and maintain strong relationships with key clients.
- Develop and deliver training programs for the Customer Success team.
- Define and track key performance indicators (KPIs) for the team.
- Collaborate with sales, product, and support teams to ensure a seamless customer experience.
- Gather customer feedback and advocate for customer needs internally.
- Optimize onboarding processes for new clients.
- Contribute to the continuous improvement of customer success methodologies.
Head of Account Management
Posted 532 days ago
Job Viewed
Job Description
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
Customer Strategy & Transformation Management Consultant
Posted today
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Job Description
Managing Consultant - Customer Strategy and Transformation
Practice: Strategy and Performance Transformation
Focus: Financial Services (Banking and Insurance)
Up to £75,000 + car allowance + benefits
London, Hybrid
Opportunity
Lorien’s Client, a market leading Consultancy firm are currently seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level & channel level, as well as big, scaled transformations.
The team work with banks and insurers to modernise their strategies, end to end journeys and assist them with post-integration transformations from customer perspective.
Responsibilities
- Build strong client relationships and act as the main contact.
- Manage large projects, ensuring timely and budget-friendly delivery.
- Contribute to business development and maintain client relationships.
- Manage and develop team members
- Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
- Ensure adherence to risk management frameworks.
Experience and Skills
They are looking for a candidate with a broad depth of experience, with areas such as agile project management, business analysis, change analysis, human centred design, customer journey, being highlighted as positive experience areas.
They are looking for an experienced Senior Consultant ready to step up to a Managing Consultant level, or a managing consultant looking for a new challenge.
Experience :
- Background in start-ups, product development, agencies, or management consulting.
- Experience in customer-centric transformation or strategic propositions.
- Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.
Technical Skills :
- Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
- Strong project management skills, including experience in large cross-functional and/or cross-geographical programmes.
- Strong understanding of Microsoft and some of the AI technologies, but not a developer or solutions architect level.
Soft Skills : Strong project management, people management, creative problem-solving, and excellent presentation skills.