51 Customer Management jobs in the United Kingdom
Senior Director, Customer Success Account Management
Posted 4 days ago
Job Viewed
Job Description
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, it's a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
+ Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption?
+ Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
+ You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
+ Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ Extensive work experience within customer industry
+ Extensive experience in people management
+ Extensive experience managing a consumption portfolio
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Director, Customer Risk Management
Posted 4 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Customer Risk Management
Overview
We are currently looking for a Director, reporting to the Head of Customer Risk Management (CRM) for Europe. The role is based in London, U.K. or Waterloo, Belgium.
Mastercard has over $70B credit exposure to its customers and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The CRM team operates as a vital component of the broader Strategy & Operations organization, playing a critical role in supporting and driving Mastercard's success. The magnitude and strategic nature of this exposure necessitates engagement with senior management, Mastercard's sales and product organizations as well as our customers. This further provides great opportunities to grow your career within Mastercard.
This role is on the first line of defense, with key responsibilities including CRM strategy and roadmap for the assigned portfolio, customer credit analysis and underwriting, formulating risk mitigation approach, developing risk management solutions for new products, and engaging regulators within the region.
Role
The primary responsibility is to ensure customer risk is appropriately identified, monitored, and managed in accordance with Mastercard's policies & procedures and risk appetite. This includes, but is not limited to:
- Owning all CRM related matters for the assigned portfolio
- Performing customer credit risk underwriting analysis and presenting the same to senior management for approval
- Leading the development of risk mitigants for customers with the account managers and customers
- Understanding and partnering to design and implement innovative approaches to cater to customers with different business models
- Leading cross-functional team to design, build, and implement new risk management solutions for both existing and new products, e.g., crypto
- Influencing Credit Policy and Standards; developing CRM procedures
- Building successful relationships with sales and product organizations with strong business acumen
- Conducting credit considerations in the application process of new customers where needed
- Managing through impacts of customer failures including portfolio transfers and license termination
- Conducting portfolio reviews and risk screening via early warning indicators
- Analyzing and reporting on the region's exposure and key risks to senior management
- Partnering with CRM Center of Excellence to ensure 24x7 customer exposure monitoring and management
- Working closely with Regulatory Affairs in engaging with central banks and other regulators within the region
- Partnering with Corporate Treasury and Settlement Operations to enhance settlement & treasury related processes
All About You
- Graduate degree in business or equivalent
- Experience in credit risk assessment, financial statements analysis and management is a prerequisite; experience in / knowledge of the banking sector and knowledge of the European payments regulation landscape are a strong plus
- Commercial mindset to drive appropriate balance between risk and reward
- Ability to think outside the box and identify potential sources of risk and provide solutions, strong analytical and problem-solving skills
- Strong negotiation and influencing skills, including at the very senior management levels
- Ability to lead a high-performing and diverse team, ability to lead cross-functionally
- Ability to manage through a crisis, leading a team to make tough decisions with imperfect/incomplete information
- Excellent written and verbal English communication skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Solutions Consultant - Customer Data Management
Posted 4 days ago
Job Viewed
Job Description
+ Supporting the sales team from a technical perspective to secure profitable enduring relationships with clients.
+ Working with internal teams to ensure client requirements are delivered efficiently.
+ Providing feedback on client requirements to shape future product developments
About the RoleReporting to the Director of Market Planning, Customer Data Solutions, and will work closely with sales, delivery and product teams. Supporting the sales team will include both new business opportunities and account development to both secure new clients, and maintain and grow relationships with existing clients.Responsibilities
+ Provide pre-sales technical expertise to the sales team and clients during the sales process
+ Collaborate with sales teams to recommend products and services to meet clients' requirements
+ Provide ongoing technical support in the early stage of customer relationship
+ Provide technical input into bid proposals, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers
+ Maintain up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services
Requirements
+ An inquisitive individual who is curious to understand the way things work
+ Proficient user of Microsoft Office for document writing, presentation building and reporting
+ Excellent written and verbal communication skills with the ability to engage both internal and external stakeholders
+ The ability to work independently
+ Ability and desire to learn new processes, tools, and technologies.
+ Experience in engaging with clients and delivering client facing consultancy services
+ Ideally have used data development languages such as SQL/Python/R/ECL/Java
+ Understanding of UK Data industry an advantage, but not essential
+ Experience of data management / data processing / data manipulation an advantage
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Customer Service Advisor (Progression to Account Management)
Posted 1 day ago
Job Viewed
Job Description
Customer Service Advisor (Progression to Account Management)
£25,000 - £0,000 (OTE: 1,000 - 6,000) + Progression + Training + Company Bonus + Company Benefits
Newhaven
Are you from a Customer Service background or similar looking to progress your career to Account Management in a multi-million pound company who will invest in you through specialist training and allow you to really progress.
WHJS1_UKTJ
Head of Account Management
Posted 500 days ago
Job Viewed
Job Description
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
Sales Support with Account Management
Posted 14 days ago
Job Viewed
Job Description
Sales Support with Account Management
A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.
About the Role:
We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.
Key Responsibilities:
- Sales Support:
- Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
- Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
- Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
- Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
- Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
- Communication:
- Act as a point of contact for clients and internal teams.
- Communicate effectively and professionally via phone, email, and in person.
- Maintain clear and concise communication with all stakeholders.
- Quote Management:
- Prepare and generate accurate and timely quotes based on sales team specifications.
- Manage and track quote revisions and follow-ups.
- Maintain accurate records of all quotes in the CRM system.
- Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
- Project Management Support:
- Assist sales team in project initiation and planning.
- Track project progress and deadlines, ensuring timely completion.
- Coordinate with internal teams to facilitate smooth project execution.
- Maintain organized project documentation and files.
- Proactively identify and address potential project roadblocks.
Qualifications and Skills:
- Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
- Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proactive and problem-solving mindset.
- Knowledge of printing processes and terminology is a plus.
Sales Support with Account Management
Posted 14 days ago
Job Viewed
Job Description
Sales Support with Account Management
A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.
About the Role:
We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.
Key Responsibilities:
- Sales Support:
- Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
- Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
- Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
- Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
- Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
- Communication:
- Act as a point of contact for clients and internal teams.
- Communicate effectively and professionally via phone, email, and in person.
- Maintain clear and concise communication with all stakeholders.
- Quote Management:
- Prepare and generate accurate and timely quotes based on sales team specifications.
- Manage and track quote revisions and follow-ups.
- Maintain accurate records of all quotes in the CRM system.
- Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
- Project Management Support:
- Assist sales team in project initiation and planning.
- Track project progress and deadlines, ensuring timely completion.
- Coordinate with internal teams to facilitate smooth project execution.
- Maintain organized project documentation and files.
- Proactively identify and address potential project roadblocks.
Qualifications and Skills:
- Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
- Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proactive and problem-solving mindset.
- Knowledge of printing processes and terminology is a plus.
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Sales Support with Account Management
Posted 14 days ago
Job Viewed
Job Description
Sales Support with Account Management
A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.
About the Role:
We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.
Key Responsibilities:
- Sales Support:
- Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
- Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
- Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
- Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
- Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
- Communication:
- Act as a point of contact for clients and internal teams.
- Communicate effectively and professionally via phone, email, and in person.
- Maintain clear and concise communication with all stakeholders.
- Quote Management:
- Prepare and generate accurate and timely quotes based on sales team specifications.
- Manage and track quote revisions and follow-ups.
- Maintain accurate records of all quotes in the CRM system.
- Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
- Project Management Support:
- Assist sales team in project initiation and planning.
- Track project progress and deadlines, ensuring timely completion.
- Coordinate with internal teams to facilitate smooth project execution.
- Maintain organized project documentation and files.
- Proactively identify and address potential project roadblocks.
Qualifications and Skills:
- Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
- Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proactive and problem-solving mindset.
- Knowledge of printing processes and terminology is a plus.
Sales Support with Account Management
Posted 1 day ago
Job Viewed
Job Description
Sales Support with Account Management
A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.
About the Role:
We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.
Key Responsibilities:
- Sales Support:
- Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
- Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
- Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
- Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
- Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
- Communication:
- Act as a point of contact for clients and internal teams.
- Communicate effectively and professionally via phone, email, and in person.
- Maintain clear and concise communication with all stakeholders.
- Quote Management:
- Prepare and generate accurate and timely quotes based on sales team specifications.
- Manage and track quote revisions and follow-ups.
- Maintain accurate records of all quotes in the CRM system.
- Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
- Project Management Support:
- Assist sales team in project initiation and planning.
- Track project progress and deadlines, ensuring timely completion.
- Coordinate with internal teams to facilitate smooth project execution.
- Maintain organized project documentation and files.
- Proactively identify and address potential project roadblocks.
Qualifications and Skills:
- Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
- Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proactive and problem-solving mindset.
- Knowledge of printing processes and terminology is a plus.
Sales Support with Account Management
Posted 1 day ago
Job Viewed
Job Description
Sales Support with Account Management
A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.
About the Role:
We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.
Key Responsibilities:
- Sales Support:
- Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
- Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
- Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
- Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
- Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
- Communication:
- Act as a point of contact for clients and internal teams.
- Communicate effectively and professionally via phone, email, and in person.
- Maintain clear and concise communication with all stakeholders.
- Quote Management:
- Prepare and generate accurate and timely quotes based on sales team specifications.
- Manage and track quote revisions and follow-ups.
- Maintain accurate records of all quotes in the CRM system.
- Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
- Project Management Support:
- Assist sales team in project initiation and planning.
- Track project progress and deadlines, ensuring timely completion.
- Coordinate with internal teams to facilitate smooth project execution.
- Maintain organized project documentation and files.
- Proactively identify and address potential project roadblocks.
Qualifications and Skills:
- Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
- Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proactive and problem-solving mindset.
- Knowledge of printing processes and terminology is a plus.