1,625 Customer Onboarding jobs in the United Kingdom

At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 5,000 schools across Australia, Ireland and the UK.

We've just embarked on an exciting journey of growth and are looking for passionate people to join us for the ride.

We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join us and help us transform the lives of teachers, students, and parents all over the world. You'll work as part of a fun, hardworking team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass.

About the Role & Team

Responsible for the successful migration of schools’ MIS data to Compass. Project manage the customer journey from point of sale to BAU live running. Work with schools to make sure that they have an enjoyable, smooth transition over to our software with as little hassle as possible.

What you’ll do:

• Complete full end to end migration of schools data from previous MIS system into Compass
• Maintain strict timeline of project delivery, ensuring that internally and externally set deadlines are met
• Work with the Training Team to ensure all school’s portals are configured to suit their needs
• Stay up to date with changes to data retention policies and market updates with regard to migration techniques and offerings
• Ensure your Compass knowledge is up to date and thorough
• Meet with the school, virtually or in person, to understand their requirements and allay any fears.
• Develop and maintain detailed documentation and processes both internally and externally
• Coordinate Hardware provisioning and delivery according to School dates
• Provide an excellent onboarding experience to all schools
• Ad-Hoc tasks as directed by your manager

Requirements

About You

This is what you'll bring.

• A true passion for putting the customer first
• A highly proactive nature, with the ability to think both creatively and technically
• Experience maintaining strict timeline of projects, ensuring that internally and externally set deadlines are met
• Exceptional networking and stakeholder management skills, both internally and externally
• Strong organisational skills, with excellent time management, and attention to detail
• Strong written and verbal communication and interpersonal skills, with high levels of emotional intelligence
• Confidence in flagging potential concerns regarding engagement
• Ability to work autonomously but also work well within a team environment
• Sound knowledge of Monday.com
• Sound knowledge of CRM systems

Benefits

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• 25 days Annual Leave + all statutory Public & Bank Holidays.
• Pension – 9.5% employer contribution.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

*We will consider remote applicants for this role (provided they are based in the UK), however, the successful candidate will be expected to come to the office 3 times a week for the first two months for onboarding and training.*

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, we will require:

• Verification of unrestricted work rights in UK (eg citizenship, passport, or birth certificate).

Salary Range: £30K - £35K

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

We are looking for a motivated and detail-oriented Customer Onboarding Senior Specialist to join our growing team. As the first point of contact for our new customers after the sales process, you will play a critical role in shaping their experience with Paramount Commerce. You will be their trusted guide, ensuring a smooth, efficient, and positive transition from sign-up to their first successful transaction. Your ultimate goal is to help our customers go live quickly and set them up for long-term success on our platform.

• Guide and Support: Serve as the primary point of contact for new customers throughout the entire onboarding lifecycle, from initial welcome to go live.
• Documentation & Compliance: Proactively guide customers through the collection and verification of required Know Your Customer (KYC), Anti-Money Laundering (AML), and business verification documents, ensuring compliance with Canadian financial regulations (e.g., FINTRAC).
• Technical Liaison: Assist customers with their technical integration, providing them with the necessary technical support, resources, and best practices. 
• Cross-Functional Collaboration: Work closely with our internal stakeholders including Sales, Product, Compliance, and Support teams to ensure a seamless and transparent onboarding experience for every customer.
• Customer Education: Educate customers on our platform’s features, tools, and the payment processing ecosystem to ensure they can fully leverage our services.
• Problem Resolution : Identify, troubleshoot, and resolve any potential roadblocks or issues that may arise during the onboarding process, managing customer expectations with clear and timely communication.
• Process Improvement: Actively contribute to the continuous improvement of our onboarding processes, documentation, and internal workflows to enhance efficiency and customer satisfaction.
• Performance Tracking: Manage a portfolio of onboarding customers, tracking their progress and key metrics to ensure timely activation.

Requirements

• Experience: 4+ years of experience in a customer-facing role such as onboarding, implementation, technical support, or account management, preferably in a B2B environment.
• Industry Knowledge: Experience in FinTech, SaaS, or the payments industry is highly desirable.
• Technical Aptitude: Comfortable with technical concepts like APIs and payment gateways. Experience with e-commerce platforms (e.g., Shopify, Stripe, Plaid) is a significant plus.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex processes in a simple and clear manner.
• Organizational Skills: Highly organized with a keen eye for detail and the ability to manage multiple customers and priorities simultaneously.
• Problem-Solving Mindset: A proactive and resourceful problem-solver who takes ownership of customer issues from start to finish.
• Compliance Acumen: Familiarity with KYC, AML, and compliance requirements within the Canadian financial services sector is a strong asset.
• Language: Fluency in French would be an asset 

• Customer-Obsessed: You have a genuine passion for helping customers and providing an outstanding experience.
• A Team Player: You thrive in a collaborative environment and enjoy working cross-functionally to achieve common goals.
• Adaptable: You are comfortable in a fast-paced, dynamic tech environment where processes and priorities can evolve.
• Driven: You are self-motivated and focused on hitting individual and team goals.

Benefits

• Competitive salary
• Generous Vacation & Summer Fridays
• Health & Dental Benefits
• Wellness Spending Account
• Retirement savings matching plan
• Remote/Hybrid work (Thursdays in office) 
• Birthday Day Off
• Quarterly Socials 
• Volunteer Days to give back to our community 
• Parental leave top up program

At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.

We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments. Accommodations are available on request for candidates taking part in all aspects of the selection process.

> About Odicci

Odicci is a leading SaaS platform for interactive experiences and gamification. We work with global brands in retail, travel, beauty, and luxury (JD Sports, ASDA, Sephora, Michael Kors, Avolta Duty Free and more) to enhance customer acquisition, engagement, and retention. Our platform integrates with loyalty, CRM, and eCommerce ecosystems (including Shopify, Eagle Eye, Braze, Bloomreach, Ometria, and Talon.One).

We are scaling fast and are looking for a motivated Product Specialist & Customer Onboarding Intern to join our Customer Success team.

> What You Will Do

Customer Onboarding

• Own the onboarding journey for new customers, ensuring they are set up for success from day one.
• Prepare and deliver onboarding sessions, documentation, and walkthroughs to help customers launch their first campaigns.

Customer Training & Enablement

• Deliver engaging training sessions for customers and internal teams.
• Create training materials, guides, and video tutorials to support adoption.

Product Expertise & Support

• Develop strong knowledge of the Odicci platform and integrations (with a focus on eCommerce/Shopify).
• Support the Customer Success team with day-to-day customer requests and ongoing account management.
• Test and validate new features, providing feedback to the Product team.

Content Creation

• Write clear, concise product documentation and “how-to” guides for our Help Centre.
• Develop best-practice playbooks and case studies highlighting customer success stories.
• Collaborate with Marketing on product-led content (blogs, guides, FAQs).

> What We Are Looking For

• A strong communicator with excellent writing skills (able to simplify technical concepts).
• Confident in delivering presentations, training, or workshops.
• Curious and quick to learn new platforms and digital tools.
• Ideally some knowledge of eCommerce platforms (Shopify experience a plus).
• Organised, detail-oriented, and proactive in taking initiative.
• Eligible for a 12-month university-accredited internship.

> What You Will Gain

• End-to-end experience in customer onboarding and training in a SaaS environment.
• Hands-on exposure to product, customer success, and marketing functions.
• Direct interaction with enterprise clients across retail, beauty, travel, and luxury.
• Training in SaaS, CRM, and eCommerce ecosystems.
• Opportunity to make a real impact in a fast-growing scale-up.

> Why join Odicci?

• You’ll own growth from the ground up in a business with proven product-market fit.
• Get in early and help shape a category-defining gamification platform.
• Work directly with product, leadership, and the CEO, your ideas won’t just be heard, they’ll be launched.
• Central London office, with flexible hybrid working.
• Regular team events and ownership of our flagship company event, #GAMEON.

> About Odicci

Odicci is a leading SaaS platform for interactive experiences and gamification. We work with global brands in retail, travel, beauty, and luxury (JD Sports, ASDA, Sephora, Michael Kors, Avolta Duty Free and more) to enhance customer acquisition, engagement, and retention. Our platform integrates with loyalty, CRM, and eCommerce ecosystems (including Shopify, Eagle Eye, Braze, Bloomreach, Ometria, and Talon.One).

We are scaling fast and are looking for a motivated Product Specialist & Customer Onboarding Intern to join our Customer Success team.

> What You Will Do

Customer Onboarding

• Own the onboarding journey for new customers, ensuring they are set up for success from day one.
• Prepare and deliver onboarding sessions, documentation, and walkthroughs to help customers launch their first campaigns.

Customer Training & Enablement

• Deliver engaging training sessions for customers and internal teams.
• Create training materials, guides, and video tutorials to support adoption.

Product Expertise & Support

• Develop strong knowledge of the Odicci platform and integrations (with a focus on eCommerce/Shopify).
• Support the Customer Success team with day-to-day customer requests and ongoing account management.
• Test and validate new features, providing feedback to the Product team.

Content Creation

• Write clear, concise product documentation and “how-to” guides for our Help Centre.
• Develop best-practice playbooks and case studies highlighting customer success stories.
• Collaborate with Marketing on product-led content (blogs, guides, FAQs).

> What We Are Looking For

• A strong communicator with excellent writing skills (able to simplify technical concepts).
• Confident in delivering presentations, training, or workshops.
• Curious and quick to learn new platforms and digital tools.
• Ideally some knowledge of eCommerce platforms (Shopify experience a plus).
• Organised, detail-oriented, and proactive in taking initiative.
• Eligible for a 12-month university-accredited internship.

> What You Will Gain

• End-to-end experience in customer onboarding and training in a SaaS environment.
• Hands-on exposure to product, customer success, and marketing functions.
• Direct interaction with enterprise clients across retail, beauty, travel, and luxury.
• Training in SaaS, CRM, and eCommerce ecosystems.
• Opportunity to make a real impact in a fast-growing scale-up.

> Why join Odicci?

• You’ll own growth from the ground up in a business with proven product-market fit.
• Get in early and help shape a category-defining gamification platform.
• Work directly with product, leadership, and the CEO, your ideas won’t just be heard, they’ll be launched.
• Central London office, with flexible hybrid working.
• Regular team events and ownership of our flagship company event, #GAMEON.

Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription. You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days.

This is a high-engagement role that requires you to be proactive and build strong relationships with B2B clients for the UK market . You will provide expert guidance, anticipate challenges, and address objections with confidence, clearly demonstrating the value of our platform. Your ability to listen, solve problems, and offer creative solutions will have a direct impact on their success.

The people you’ll enjoy working with and the areas where you’ll make an impact:
As an Onboarding Advisor within our Customer Success team, your objective will be to ensure successful account activation. You’ll be responsible for delivering training sessions to new clients following the sale, helping them set up their Booksy account according to their specific needs, providing regular follow-up, and offering support throughout the first month of their subscription.

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Experience in Onboarding/training/Account managment or similar roles.

• You are customer-oriented and have excellent listening, persuasion, and speaking skills.
• Bilingual proficiency in English is essential.
• You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions.
• Experience reaching out proactively via phone, email, or whatsApp to drive activation milestones.
• Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers.
• Positive and proactive attitude, commitment, and ownership of work. Team player.
• Deliver expert-level guidance on application functionality, helping users get the most out of the platform.
• Knowledge of solutions such as Salesforce/ Google Suite is an asset.

Benefits

Some of the benefits we offer are:

• The benefits will depend on the country in which you are based.
• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you .

~ Booksy Team

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Programme Essentials

To join one of our 12-month Internships you must meet one of the following criteria:

• You're currently an undergraduate studying at University and returning to full time education in Autumn 2027
• You're looking to gain work experience after completing your A-Levels, an equivalent course or an Apprenticeship

Additionally, you must be eligible to work in the UK without restriction for the duration of the internship from Monday 29th June 2026 – Friday 23rd July 2027.

We recommend applying to just one internship role, this helps ensure your application is considered for the opportunity that best matches your interests and skills. Choosing one allows us to focus on what excites you most and where you'll shine brightest.

What will I be doing?

Reporting to the Account Management EMEA team to help track releases, maintain planners and release grids, check market pricing and compile market overviews to help ensure the optimal release strategy and lifecycle pricing across EMEA.

What will I learn from this opportunity?

This individual will learn how to work within a matrixed organisation across many individuals and teams across international markets.

They will understand how a major studio works and how each role can impact the outcome of a successful title's launch.

They will improve or develop skills in relationship management, prioritisation and software use as well as building a network for a potential future role.

Qualifications

What do I need to bring to the role?

• Well organised – this role will manage trackers, multiple client requests and competing priorities and needs good attention to detail
• Good interpersonal skills
• Ability to manage deliverables with competing deadlines and priorities
• Commercial acumen – ideas to boost revenue encouraged
• Ideally proficiency with PowerPoint and Excel

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to

Description

Our purpose is to cultivate extraordinary experiences for employees, customers and clients. We have an exciting opportunity for an experienced leader to join our award-winning team.

We believe that a diverse team brings different perspectives and experiences that drive innovation and success. We actively encourage applications from people from all backgrounds, including those from under-represented groups, to strengthen our senior leadership team.

For a Strategic Leadership Briefing Pack please email

Role purpose

Accountable for providing leadership to our Account Management team, leading the co-creation and delivery of our Account Management strategy and providing expertise and support to our internal teams and clients.

Accountable for delivering internal communications and event planning, including management of our internal events calendar and awards strategy, delivering experiential events for clients and their customers, and leading the business development proposal writing and submission process.

The role includes leading, inspiring and caring for teams, managing exceptional client relationships and working collaboratively as part of the Strategic Leadership Team.

Key responsibilities

• Lead and inspire our Account Management team of c.6 across Account Management, Business Development and Communications and Content Management to build a highly capable and engaged team with a great reputation.
• Deploy a strategic and systematic approach to promoting and delivering experiential activations and events for clients and their customers.
• Lead the delivery of our internal and external communication strategy to help our people feel informed, cared for and engaged and external audiences inspired.
• Lead the delivery of our annual calendar of activity, aligned to our strategic goals to celebrate, communicate and engage internal and external audiences.
• Work with functional teams to identify awards, and joint award entries with clients, that will celebrate our achievements internally and reinforce our reputation.
• Identify business development opportunities aligned to our strategic aims and goals to grow revenue. Support our Business Development Manager to develop and submit compliant and compelling proposals.
• Build and nurture a team of external associate consultants, so that they are engaged, informed, equipped and well placed to represent us when our pipeline of work needs additional support.
• Lead and/or partner on delivery of internal strategic projects and initiatives and provide expertise on relevant consultancy projects.
• Build strong relationships with our Ethos Farm Americas team to share best practise and drive consistency and efficiency where applicable.
• Work collaboratively as part of the Strategic Leadership Team providing support and challenge to peers to achieve the best outcomes for our people, clients and business.
• Enable a culture where our people are at the heart of everything we do, feel psychologically safe, have opportunity to excel and where our Company Values are demonstrated every day.
• Deliver all business practices safely, ethically, sustainably and in compliance with legislation.
• Identify areas for improvement and implement changes to improve outcomes and enhance efficiency.
• Identify and share learning opportunities to continuously improve our impact.
• Be an advocate for our brand and consistently live and demonstrate our Ethos Farm values.

Required knowledge, skills and experience

Essential:

• Right to Work in UK.
• The scope of this role is broad and therefore experience and capability across several of these areas is required:
• Experience providing consultancy services.
• Experience in business development including the writing of proposals and ensuring compliance with RFP requirements.
• Experience in internal and external communications, including copywriting and communicating with front line teams and external audiences.
• Experience in marketing / experiential activations and events.
• A strategic mindset with proven experience of developing and delivering differentiated products and services.
• Significant experience of stakeholder management, often in complex and matrix situations.
• Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality.
• Proven capability to deliver high quality outputs.
• Highly organised with the ability to prioritise and meet deadlines.
• Highly resilient with the innate ability to navigate ambiguity.
• Ability to lead and inspire others and provide meaning.
• Demonstrated values and ways of working aligned to our Company Values and Purpose.

About Ethos Farm

We're award-winning specialists in Employee Experience and Customer Experience, providing consultancy services, learning, people solutions and innovation, data & insights globally.

We work with leading brands across sectors including aviation, retail, rail and real estate, to cultivate and nurture thriving cultures and to overcome some of their most complex challenges.

Our purpose is to cultivate extraordinary experiences for employees, customers and clients.

We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

Our values are:

• We work together - We deliver the best for our clients, customers and each other.
• We deliver extraordinary service - We inspire and leave a brilliant impact.
• We see opportunity - We find solutions to exceed expectations.
• We are inclusive and kind - We value the contributions and part we all play.
• We have fun - We raise smiles and love what we do.

Job Types: Full-time, Permanent

Pay: £75,000.00-£85,000.00 per year

Benefits:

• Company pension
• Free parking

Ability to commute/relocate:

• London W14: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Strong project planning capability to ensure projects are delivered on time, within budget, and to the required quality?

Experience:

• providing consultancy services.: 2 years (preferred)
• Business development: 2 years (preferred)

Work Location: In person