24 Customer Relations Manager jobs in London
Account Management Intern
London, London
NBC Universal
Posted 14 days ago
Job Viewed
Job Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Programme Essentials
To join one of our 12-month Internships you must meet one of the following criteria:
+ You're currently an undergraduate studying at University and returning to full time education in Autumn 2027
+ You're looking to gain work experience after completing your A-Levels, an equivalent course or an Apprenticeship
Additionally, you must be eligible to work in the UK without restriction for the duration of the internship from Monday 29th June 2026 - Friday 23rd July 2027.
We recommend applying to just one internship role, this helps ensure your application is considered for the opportunity that best matches your interests and skills. Choosing one allows us to focus on what excites you most and where you'll shine brightest.
What will I be doing?
Reporting to the Account Management EMEA team to help track releases, maintain planners and release grids, check market pricing and compile market overviews to help ensure the optimal release strategy and lifecycle pricing across EMEA.
What will I learn from this opportunity?
This individual will learn how to work within a matrixed organisation across many individuals and teams across international markets.
They will understand how a major studio works and how each role can impact the outcome of a successful title's launch.
They will improve or develop skills in relationship management, prioritisation and software use as well as building a network for a potential future role.
What do I need to bring to the role?
+ Well organised - this role will manage trackers, multiple client requests and competing priorities and needs good attention to detail
+ Good interpersonal skills
+ Ability to manage deliverables with competing deadlines and priorities
+ Commercial acumen - ideas to boost revenue encouraged
+ Ideally proficiency with PowerPoint and Excel
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Programme Essentials
To join one of our 12-month Internships you must meet one of the following criteria:
+ You're currently an undergraduate studying at University and returning to full time education in Autumn 2027
+ You're looking to gain work experience after completing your A-Levels, an equivalent course or an Apprenticeship
Additionally, you must be eligible to work in the UK without restriction for the duration of the internship from Monday 29th June 2026 - Friday 23rd July 2027.
We recommend applying to just one internship role, this helps ensure your application is considered for the opportunity that best matches your interests and skills. Choosing one allows us to focus on what excites you most and where you'll shine brightest.
What will I be doing?
Reporting to the Account Management EMEA team to help track releases, maintain planners and release grids, check market pricing and compile market overviews to help ensure the optimal release strategy and lifecycle pricing across EMEA.
What will I learn from this opportunity?
This individual will learn how to work within a matrixed organisation across many individuals and teams across international markets.
They will understand how a major studio works and how each role can impact the outcome of a successful title's launch.
They will improve or develop skills in relationship management, prioritisation and software use as well as building a network for a potential future role.
What do I need to bring to the role?
+ Well organised - this role will manage trackers, multiple client requests and competing priorities and needs good attention to detail
+ Good interpersonal skills
+ Ability to manage deliverables with competing deadlines and priorities
+ Commercial acumen - ideas to boost revenue encouraged
+ Ideally proficiency with PowerPoint and Excel
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to
This advertiser has chosen not to accept applicants from your region.
0
Key Account Management Specialist
London, London
AMOREPACIFIC
Posted today
Job Viewed
Job Description
Company Name: Amorepacific UK Job Title: Key Account Management Specialist- Laneige & Innisfree Job Location: Soho (London, United Kingdom) Minimum Exp: 2 to 4 Years (Beauty / Retail Industry) Job Summary: In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities. Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability. Principal Accountabilities: Retailer Partnership Management: Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders. Collaborate with retailers to understand their business goals, objectives, and requirements. Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence. Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth. Ensure effective communication and alignment of strategies with retail partners. Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives. Sales Excellence: Implement and optimize sales operations processes to enhance efficiency. In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities. Develop and implement strategies to maximize sales and profitability. Analyze market trends and competitor activities to identify growth opportunities. Collaborate with marketing teams to develop campaigns that drive sales both offline and online. Business and Operations Management: Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency. Collaborate with internal teams, including marketing and supply chain, to support business objectives. Monitor and analyze sales performance data to identify areas for improvement. Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM. Identify emerging markets and market shifts, staying fully informed about new products and competition status. Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives. Qualification and Experience 3 years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference. Experience in all aspects of developing and maintaining sales strategies to meet company objectives. BA or higher degree in Business, Marketing or Management; MBA a plus. Experience in marketing operations, brand communications, and launch support execution. Understanding of customer and market dynamics and requirements.
This advertiser has chosen not to accept applicants from your region.
1
Key Account Management Specialist
London, London
AMOREPACIFIC
Posted 6 days ago
Job Viewed
Job Description
Company Name: Amorepacific UK
Job Title: Key Account Management Specialist- Laneige & Innisfree
Job Location: Soho (London, United Kingdom)
Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)
Job Summary:
In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.
Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.
Principal Accountabilities:
Retailer Partnership Management:
- Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
- Collaborate with retailers to understand their business goals, objectives, and requirements.
- Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
- Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
- Ensure effective communication and alignment of strategies with retail partners.
- Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.
Sales Excellence:
- Implement and optimize sales operations processes to enhance efficiency.
- In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
- Develop and implement strategies to maximize sales and profitability.
- Analyze market trends and competitor activities to identify growth opportunities.
- Collaborate with marketing teams to develop campaigns that drive sales both offline and online.
Business and Operations Management:
- Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
- Collaborate with internal teams, including marketing and supply chain, to support business objectives.
- Monitor and analyze sales performance data to identify areas for improvement.
- Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
- Identify emerging markets and market shifts, staying fully informed about new products and competition status.
- Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.
Qualification and Experience
- 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
- Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
- BA or higher degree in Business, Marketing or Management; MBA a plus.
- Experience in marketing operations, brand communications, and launch support execution.
- Understanding of customer and market dynamics and requirements.
This advertiser has chosen not to accept applicants from your region.
2
Key Account Management Specialist
London, London
AMOREPACIFIC
Posted today
Job Viewed
Job Description
Job Description
Company Name: Amorepacific UK
Job Title: Key Account Management Specialist- Laneige & Innisfree
Job Location: Soho (London, United Kingdom)
Minimum Exp: 2 to 4 Years (Beauty / Retail Industry)
Job Summary:
In your role as the Key Account Management, you will be responsible for maintaining strong relationships with important retail giants. Collaborating with partners to create strategic alliances and drive both online and offline sales through joint marketing strategies is a critical part of your job. You will negotiate terms, optimise sales processes, and analyse market trends to identify growth opportunities.
Apart from partnerships, you will also oversee day-to-day operations and ensure efficiency by working closely with internal teams. Your responsibilities will include compiling sales forecasts, developing strategies, and monitoring sales performance against targets. Regular reporting on market trends and the effectiveness of partnerships will guide strategic decisions. As a crucial driver of growth, your role is integral to the company's market presence and profitability.
Principal Accountabilities:
Retailer Partnership Management:
- Develop and maintain strong relationships with key retail partners, such as Boots, Selfridges, Sephora, John Lewis and Space NK, as well as other relevant stakeholders.
- Collaborate with retailers to understand their business goals, objectives, and requirements.
- Identify and establish strategic partnerships with key retailers, incorporating key account management, to expand the company's market presence.
- Collaborate with retailers to create joint sales and marketing strategies, driving both offline and online product sales and revenue growth.
- Ensure effective communication and alignment of strategies with retail partners.
- Negotiate terms and agreements with retail partners, including key account negotiations, ensuring mutually beneficial terms aligned with company objectives.
Sales Excellence:
- Implement and optimize sales operations processes to enhance efficiency.
- In charge of compiling sales forecasts for novelties & and products focused during the Key Commercial period in quantities.
- Develop and implement strategies to maximize sales and profitability.
- Analyze market trends and competitor activities to identify growth opportunities.
- Collaborate with marketing teams to develop campaigns that drive sales both offline and online.
Business and Operations Management:
- Oversee the day-to-day business operations to ensure smooth processes and optimal efficiency.
- Collaborate with internal teams, including marketing and supply chain, to support business objectives.
- Monitor and analyze sales performance data to identify areas for improvement.
- Conduct weekly monitoring of sell-in activities, adhering to annual and monthly sales targets outlined by GM.
- Identify emerging markets and market shifts, staying fully informed about new products and competition status.
- Provide regular reports on market trends, sales performance, and the effectiveness of partnership initiatives.
Qualification and Experience
- 3+ years of experience in sales in the retail industry. Candidates with prior experience in the beauty industry, especially with well-known retailers such as Boots, Selfridges, Sephora, John Lewis and Space NK, and similar establishments, will be given preference.
- Experience in all aspects of developing and maintaining sales strategies to meet company objectives.
- BA or higher degree in Business, Marketing or Management; MBA a plus.
- Experience in marketing operations, brand communications, and launch support execution.
- Understanding of customer and market dynamics and requirements.
This advertiser has chosen not to accept applicants from your region.
3
Head of Account Management
Mention Me
Posted 588 days ago
Job Viewed
Job Description
Who we are
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
This advertiser has chosen not to accept applicants from your region.
4
Head of Account Management, EMEA
INSTANDA
Posted 559 days ago
Job Viewed
Job Description
We’re pushing the boundaries of Insurance Technology.
INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.
Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.
With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.
Responsibilities will include :
People Leadership:
- With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
- You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
- You'll cultivate a collaborative and high-performance ethos within the team.
Client Relationship Management:
- Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
- As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
- You will lead business reviews and strategic discussions to align client objectives with platform capabilities
Strategic Account Management:
- You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
- You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.
Client Success Strategy:
- You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
- You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.
Client Feedback and Product Enhancement:
- You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
- Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
- You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
Stakeholder engagement:
- You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
- You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.
Requirements
Essential Requirements:
Candidates must successfully evidence proven, demonstrable experience in the following areas:
- Insurance industry - developed either within an insurance company, or an insurance software provider;
- Account Management/ Customer Success Management experience
- Leading and managing teams
- Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
- Excellent leadership, interpersonal and communications skills
- Strategic thinking and the ability to align client needs with company objectives
- Analytical mindset with the capability to interpret data and make informed decisions
- Demonstrated track record of managing and nurturing strategic client relationships
- Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.
Desirable:
- Bachelor’s degree in Business, Marketing, Technology or related field
- Solid understanding of InsurTech landscape desirable
Benefits
- We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
- Inclusion in the company share plan
- Participation in a performance linked bonus scheme
- Annual Learning & Development allowance of £1,250
- Free access to LinkedIn Learning & Microsoft ESI Learning platforms
- Monthly wellness allowance of £100 for you to put towards health and wellness activities
- Group Income Protection
- Life Cover
- We are a member of the Employee Assistance Program, that supports our staff 24/7
- Participation in the company pension scheme
- Cycle to Work Scheme
This advertiser has chosen not to accept applicants from your region.
5
Manager, Account Management, Digital Assets-1
Greater London, London
Mastercard
Posted 5 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management, Digital Assets-1
The Global Partnerships team is looking for a Manager, Account Management to drive our digital assets and blockchain customer strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, digital assets and blockchain technological developments, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role In this client-facing position, you will
- Manage all global account management tasks in line with Mastercard best practices and ensure that we successfully deliver on our strategy, achieve our commercial targets and remain a critical partner to leading crypto and blockchain native companies around the world
- Drive relevant product innovation based on the feedback we receive from our customers
- Further embed Mastercard in the global crypto and blockchain industry by establishing relationships with exchanges, wallets, layer 1, onramps and similar relevant entities
- Deliver on Mastercard acquiring and issuing revenue targets and product targets, driven by the digital assets and blockchain segment
- Partner with key global, regional and market-based stakeholders (Core, Services, Finance, Franchise, LFI, Marketing, Coms as well as regional and market-based teams) to drive business and ensure that Mastercard proactively shapes the future of the digital economy
- Review and expand our target segments, based on new opportunities and new products Mastercard has launched
All About You The ideal candidate for this position should:
- Has experience in business development and account management
- The ideal candidate has relevant experience in the blockchain and crypto eco system and brings a relevant network of contacts
- Feels comfortable working within a fast paced, ambiguous and highly innovative environment - Look for complementary products or services that can also help the customer
- Strong presentation and communication with
- Strong work ethic with high sense of urgency and ownership
- Ability to travel internationally as needed
-Bachelor's or MBA (especially with a focus on strategy, finance, entrepreneurship, or technology management)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management, Digital Assets-1
The Global Partnerships team is looking for a Manager, Account Management to drive our digital assets and blockchain customer strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, digital assets and blockchain technological developments, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role In this client-facing position, you will
- Manage all global account management tasks in line with Mastercard best practices and ensure that we successfully deliver on our strategy, achieve our commercial targets and remain a critical partner to leading crypto and blockchain native companies around the world
- Drive relevant product innovation based on the feedback we receive from our customers
- Further embed Mastercard in the global crypto and blockchain industry by establishing relationships with exchanges, wallets, layer 1, onramps and similar relevant entities
- Deliver on Mastercard acquiring and issuing revenue targets and product targets, driven by the digital assets and blockchain segment
- Partner with key global, regional and market-based stakeholders (Core, Services, Finance, Franchise, LFI, Marketing, Coms as well as regional and market-based teams) to drive business and ensure that Mastercard proactively shapes the future of the digital economy
- Review and expand our target segments, based on new opportunities and new products Mastercard has launched
All About You The ideal candidate for this position should:
- Has experience in business development and account management
- The ideal candidate has relevant experience in the blockchain and crypto eco system and brings a relevant network of contacts
- Feels comfortable working within a fast paced, ambiguous and highly innovative environment - Look for complementary products or services that can also help the customer
- Strong presentation and communication with
- Strong work ethic with high sense of urgency and ownership
- Ability to travel internationally as needed
-Bachelor's or MBA (especially with a focus on strategy, finance, entrepreneurship, or technology management)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
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6
Manager - HVMB International Account Management Team (12 Months FTC)
London, London
Marriott
Posted 11 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Brand Management
**Location** Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1ENVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Manager, International Account Management works with the Director, International Account Management, and the international team to maintain Homes & Villas by Marriott's (HVMB) business relationships and grow partners post contract. To accomplish this, the Manager, International Account Management, assists the Director, International Account Management, as the primary point of contact with Home Management Companies for Homes & Villas and is responsible for building and managing relationships to create long-term value. The role will focus on driving Revenue, Channel Share, Intent to Recommend (ITR) and Home Management Company Overall Satisfaction (OSAT).
**CANDIDATE PROFILE**
**Education and Experience Required**
+ High school diploma or GED and 7+ years' experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 3+ years' experience in business/partnership development, real estate/home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
+ Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
+ Demonstrated ability of strong project management and organizational skills with a service mindset
+ Willingness to travel 25-50%
**Education and Experience Preferred: Fluency in Italian and/or French is preferred.**
**CORE WORK ACTIVITIES**
**Account Management**
+ Act as primary point of contact for assigned Home Management Company account portfolio to build engagement and maintain strong trusted relationships.
+ Manage all aspects of account partnership, ensuring continued communication and secure partner commitment with HVMB standards, regulatory, guest experience and marketing.
+ Work with accounts to drive content accuracy, rate and availability competitiveness on the platform to maximize booking conversion.
+ Evaluate existing partnerships and identify opportunities to develop account strategy and action plans to drive account performance.
+ Deliver business reviews to partners, providing relevant data insights and measuring success of key metrics.
+ Perform high level / directional connectivity troubleshooting and escalate with relevant HVMB technology teams and connectivity partners to resolution.
+ Educate partners on HVMB programs, platform enhancements and promotions. Deliver relevant trainings to partners as appropriate.
+ Manage listing retention and pipeline with accounts to ensure continued platform growth.
**Build Continent Infrastructure**
+ Support Director, International Account Management, International to create and manage processes for the continent team to grow the portfolio.
+ Capture feedback from partners regarding product enhancements and processes to drive partner efficiencies/increased revenues and communicate that feedback internally to help drive continuous improvement.
+ Provide ongoing input to leadership in developing effective and scalable solutions to improve process efficiencies to support partner retention.
+ Collaborate closely with global HVMB discipline teams to support global and continent execution of HVMB strategies and programs.
+ Act as a resource to the broader HVMB discipline teams for Home Management Company specific questions.
**Demonstrate and Apply Discipline Knowledge**
+ Keep abreast of key demand/supply indicators, trends, and competitive information at a market global level.
+ Attend trade shows, industry events and provide insights face-to-face based on business needs.
+ Performs other reasonable duties as assigned by manager.
Please note that this is a hybrid position. The position must work in-person from London HQ on 1st Wednesday of the month and 3rd Tuesday & Wednesday of the month.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Brand Management
**Location** Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1ENVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Manager, International Account Management works with the Director, International Account Management, and the international team to maintain Homes & Villas by Marriott's (HVMB) business relationships and grow partners post contract. To accomplish this, the Manager, International Account Management, assists the Director, International Account Management, as the primary point of contact with Home Management Companies for Homes & Villas and is responsible for building and managing relationships to create long-term value. The role will focus on driving Revenue, Channel Share, Intent to Recommend (ITR) and Home Management Company Overall Satisfaction (OSAT).
**CANDIDATE PROFILE**
**Education and Experience Required**
+ High school diploma or GED and 7+ years' experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 3+ years' experience in business/partnership development, real estate/home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
+ Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
+ Demonstrated ability of strong project management and organizational skills with a service mindset
+ Willingness to travel 25-50%
**Education and Experience Preferred: Fluency in Italian and/or French is preferred.**
**CORE WORK ACTIVITIES**
**Account Management**
+ Act as primary point of contact for assigned Home Management Company account portfolio to build engagement and maintain strong trusted relationships.
+ Manage all aspects of account partnership, ensuring continued communication and secure partner commitment with HVMB standards, regulatory, guest experience and marketing.
+ Work with accounts to drive content accuracy, rate and availability competitiveness on the platform to maximize booking conversion.
+ Evaluate existing partnerships and identify opportunities to develop account strategy and action plans to drive account performance.
+ Deliver business reviews to partners, providing relevant data insights and measuring success of key metrics.
+ Perform high level / directional connectivity troubleshooting and escalate with relevant HVMB technology teams and connectivity partners to resolution.
+ Educate partners on HVMB programs, platform enhancements and promotions. Deliver relevant trainings to partners as appropriate.
+ Manage listing retention and pipeline with accounts to ensure continued platform growth.
**Build Continent Infrastructure**
+ Support Director, International Account Management, International to create and manage processes for the continent team to grow the portfolio.
+ Capture feedback from partners regarding product enhancements and processes to drive partner efficiencies/increased revenues and communicate that feedback internally to help drive continuous improvement.
+ Provide ongoing input to leadership in developing effective and scalable solutions to improve process efficiencies to support partner retention.
+ Collaborate closely with global HVMB discipline teams to support global and continent execution of HVMB strategies and programs.
+ Act as a resource to the broader HVMB discipline teams for Home Management Company specific questions.
**Demonstrate and Apply Discipline Knowledge**
+ Keep abreast of key demand/supply indicators, trends, and competitive information at a market global level.
+ Attend trade shows, industry events and provide insights face-to-face based on business needs.
+ Performs other reasonable duties as assigned by manager.
Please note that this is a hybrid position. The position must work in-person from London HQ on 1st Wednesday of the month and 3rd Tuesday & Wednesday of the month.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions
London, London
Bloomberg
Posted 7 days ago
Job Viewed
Job Description
Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #
**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
What's the role?
We are expanding our FXGO e-trading sales team, with this particular role focused on accelerating growth across Institutional Clients, specifically Hedge Funds.
As an eFX Representative, you will be responsible for driving adoption and deepening engagement with FXGO through tailored and astute promotion of our suite of workflow solutions, helping clients access the liquidity they need, as efficiently as possible, whilst empowering them with data and analytics.
This is primarily accomplished by building deep, value-focused relationships with clients, engaging with them on ways they can grow and advance their business by partnering with Bloomberg for their individual trading, automation, and analysis needs.
We believe there is much to gain in the Institutional space, and we are looking for confident, tenacious salespeople who are able to understand client workflows, spot the gaps and present tailored solutions. They should also be able to position the wider Bloomberg electronic trading value proposition and generate leads for our Fixed Income and Equity teams.
We will trust you to:
-Hit direct revenue targets from Electronic Trading growth.
-Build an in-depth understanding around our client's workflow for direct execution.
-Collaborate with all groups within Enterprise Sales in furthering our electronic trading franchise.
-Contribute to the department's overall revenue growth.
-Take responsibility for growing our client base through prospecting, relationship management, cross-selling and attending external events/conferences.
-Provide detailed feedback to our product development teams to help us continuously improve so we can anticipate our client's future needs.
-Make the best use of our extensive corporate structure to network across various departments; relying on specific expertise to help deliver solutions to our clients.
You will need to have:
- 7+ years of client facing experience in a financial services or a financial technology company
- Client facing experience with FX traders coupled with an understanding of the eFX vendor competitive landscape
- Established track record of both relationship management and client support
- Knowledge of Electronic Trading, Execution Management Systems and Trading Connectivity
- Strong understanding of the impact of regulation, market structure and compliance on electronic trading
- Familiarity with buy-side and sell-side trading workflows
- Problem solving skills and have a strong "can do" attitude
- Strong presentation and communication skills
- Self-starter mentality and own the coverage region including monitoring at-risk users to defend the Bloomberg business
If this sounds like you;
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
London
Business Area
Sales and Client Service
Ref #
**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
What's the role?
We are expanding our FXGO e-trading sales team, with this particular role focused on accelerating growth across Institutional Clients, specifically Hedge Funds.
As an eFX Representative, you will be responsible for driving adoption and deepening engagement with FXGO through tailored and astute promotion of our suite of workflow solutions, helping clients access the liquidity they need, as efficiently as possible, whilst empowering them with data and analytics.
This is primarily accomplished by building deep, value-focused relationships with clients, engaging with them on ways they can grow and advance their business by partnering with Bloomberg for their individual trading, automation, and analysis needs.
We believe there is much to gain in the Institutional space, and we are looking for confident, tenacious salespeople who are able to understand client workflows, spot the gaps and present tailored solutions. They should also be able to position the wider Bloomberg electronic trading value proposition and generate leads for our Fixed Income and Equity teams.
We will trust you to:
-Hit direct revenue targets from Electronic Trading growth.
-Build an in-depth understanding around our client's workflow for direct execution.
-Collaborate with all groups within Enterprise Sales in furthering our electronic trading franchise.
-Contribute to the department's overall revenue growth.
-Take responsibility for growing our client base through prospecting, relationship management, cross-selling and attending external events/conferences.
-Provide detailed feedback to our product development teams to help us continuously improve so we can anticipate our client's future needs.
-Make the best use of our extensive corporate structure to network across various departments; relying on specific expertise to help deliver solutions to our clients.
You will need to have:
- 7+ years of client facing experience in a financial services or a financial technology company
- Client facing experience with FX traders coupled with an understanding of the eFX vendor competitive landscape
- Established track record of both relationship management and client support
- Knowledge of Electronic Trading, Execution Management Systems and Trading Connectivity
- Strong understanding of the impact of regulation, market structure and compliance on electronic trading
- Familiarity with buy-side and sell-side trading workflows
- Problem solving skills and have a strong "can do" attitude
- Strong presentation and communication skills
- Self-starter mentality and own the coverage region including monitoring at-risk users to defend the Bloomberg business
If this sounds like you;
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
8
Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions
London, London
Bloomberg
Posted 15 days ago
Job Viewed
Job Description
Electronic Trading Solutions (ETS), eFX Sales & Account Management Specialist, Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #
**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
**What's the role?**
We are expanding our FXGO e-trading sales team, with this role focused on accelerating growth across Institutional Clients such as banks, sovereign wealth funds and central banks.
As an eFX Representative, you will be responsible for driving adoption and deepening engagement with FXGO through tailored and astute promotion of our suite of workflow solutions, helping clients access the liquidity they need, as efficiently as possible, whilst empowering them with data and analytics.
This is primarily accomplished by building deep, value-focused relationships with clients, engaging with them on ways they can grow and advance their business by partnering with Bloomberg for their individual trading, automation, and analysis needs.
We believe there is much to gain in the Institutional space, and we are looking for confident, tenacious salespeople who are able to understand client workflows, spot the gaps and present tailored solutions. They should also be able to position the wider Bloomberg electronic trading value proposition and generate leads for our Fixed Income and Equity teams.
**We will trust you to:**
-Hit direct revenue targets from Electronic Trading growth.
-Build an in-depth understanding around our client's workflow for direct execution.
-Collaborate with all groups within Enterprise Sales in furthering our electronic trading franchise.
-Contribute to the department's overall revenue growth.
-Take responsibility for growing our client base through prospecting, relationship management, cross-selling and attending external events/conferences.
-Provide detailed feedback to our product development teams to help us continuously improve so we can anticipate our client's future needs.
-Make the best use of our extensive corporate structure to network across various departments; relying on specific expertise to help deliver solutions to our clients.
**You will need to have:**
- 7+ years of client facing experience in a financial services or a financial technology company
- Client facing experience with FX traders coupled with an understanding of the eFX vendor competitive landscape
- Established track record of both relationship management and client support
- Knowledge of Electronic Trading, Execution Management Systems and Trading Connectivity
- Strong understanding of the impact of regulation, market structure and compliance on electronic trading
- Familiarity with buy-side and sell-side trading workflows
- Problem solving skills and have a strong "can do" attitude
- Strong presentation and communication skills
- Self-starter mentality and own the coverage region including monitoring at-risk users to defend the Bloomberg business
**If this sounds like you;**
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
London
Business Area
Sales and Client Service
Ref #
**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
**What's the role?**
We are expanding our FXGO e-trading sales team, with this role focused on accelerating growth across Institutional Clients such as banks, sovereign wealth funds and central banks.
As an eFX Representative, you will be responsible for driving adoption and deepening engagement with FXGO through tailored and astute promotion of our suite of workflow solutions, helping clients access the liquidity they need, as efficiently as possible, whilst empowering them with data and analytics.
This is primarily accomplished by building deep, value-focused relationships with clients, engaging with them on ways they can grow and advance their business by partnering with Bloomberg for their individual trading, automation, and analysis needs.
We believe there is much to gain in the Institutional space, and we are looking for confident, tenacious salespeople who are able to understand client workflows, spot the gaps and present tailored solutions. They should also be able to position the wider Bloomberg electronic trading value proposition and generate leads for our Fixed Income and Equity teams.
**We will trust you to:**
-Hit direct revenue targets from Electronic Trading growth.
-Build an in-depth understanding around our client's workflow for direct execution.
-Collaborate with all groups within Enterprise Sales in furthering our electronic trading franchise.
-Contribute to the department's overall revenue growth.
-Take responsibility for growing our client base through prospecting, relationship management, cross-selling and attending external events/conferences.
-Provide detailed feedback to our product development teams to help us continuously improve so we can anticipate our client's future needs.
-Make the best use of our extensive corporate structure to network across various departments; relying on specific expertise to help deliver solutions to our clients.
**You will need to have:**
- 7+ years of client facing experience in a financial services or a financial technology company
- Client facing experience with FX traders coupled with an understanding of the eFX vendor competitive landscape
- Established track record of both relationship management and client support
- Knowledge of Electronic Trading, Execution Management Systems and Trading Connectivity
- Strong understanding of the impact of regulation, market structure and compliance on electronic trading
- Familiarity with buy-side and sell-side trading workflows
- Problem solving skills and have a strong "can do" attitude
- Strong presentation and communication skills
- Self-starter mentality and own the coverage region including monitoring at-risk users to defend the Bloomberg business
**If this sounds like you;**
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
9